Multifunctional bank robot control system

Abstract

The utility model discloses a multifunctional bank robot control system, belongs to the technical field of bank robot control, and is used for solving the technical problem that the existing bank robot has fixed functions and cannot assist a bank in staff performance supervision. Comprising a data processing module and a business consultation module. The data processing module comprises a data statistics unit and a camera image acquisition unit; the data statistical unit is used for performing statistical analysis on the business data of the bank employees; the camera image acquisition unit is used for acquiring a face image of a customer and performing identity authentication on the customer through the face image; and the business consultation module is used for answering business consultation questions for bank users. According to the invention, real-time statistics can be carried out on business data handled by clients and information of handling personnel, employees can check own business data on the robot at any time during work, a leadership can conveniently supervise businesses of the employees, a website is assisted to check the business data of the employees in time, and digital transformation of the website is promoted.

Description

Technical Field

[0001] The utility model relates to the technical field of bank robot control, in particular to a multifunctional bank robot control system. Background Art

[0002] With the rapid development of Internet technology, Internet + Finance is becoming more and more well-known. At present, bank branches have problems such as large business volume and lack of human resources. Therefore, some bank service robots have emerged to help employees share business pressure and improve the efficiency of bank business. However, most of the existing bank service robots are used for customers, without considering the data statistics needs of branch employees. The bank's performance statistics system generally takes every other day or a few days to generate performance statistics, resulting in employees' performance data being available for viewing every other day or a few days later, and there is a phenomenon of untimely updates. Therefore, the current bank robots cannot assist banks in supervising employee performance and cannot empower grassroots bank employees. Utility Model Content

[0003] The embodiment of the utility model provides a multifunctional bank robot control system, which is used to solve the following technical problem: the current bank robots have fixed functions and cannot assist banks in supervising employee performance.

[0004] The utility model embodiment adopts the following technical solutions:

[0005] On the one hand, the embodiment of the utility model provides a multifunctional bank robot control system, the system comprising: a data processing module and a business consulting module;

[0006] The data processing module includes a data statistics unit and a camera image acquisition unit;

[0007] The data statistics unit is used to perform statistical analysis on the business data of bank employees;

[0008] The camera image acquisition unit is used to acquire a facial image of a customer and perform identity authentication on the customer through the facial image;

[0009] The business consultation module is used to answer business consultation questions for bank users.

[0010] In a feasible implementation manner, the data statistics unit is connected to a banking system;

[0011] The banking business system is used to read the business information handled by customers and the bank employees handling the business, so as to collect business data of the bank employees; the business data at least includes deposit business data, financial management business data and fund business data.

[0012] In a feasible implementation manner, the camera image acquisition unit is provided with a patch-type card reader for reading the customer's ID card information.

[0013] In a feasible implementation, the business consulting module specifically includes: a manual counter business consulting unit, an ATM business consulting unit, a super counter business consulting unit and an investment and financial consulting unit.

[0014] The business consultation module is also used to guide customers to different areas to handle corresponding businesses; wherein the different areas at least include: a manual counter area, an ATM area and a super counter area.

[0015] In a feasible implementation, the business consulting module is obtained by training a recurrent neural network learning model; the training data of the recurrent neural network learning model are: a banking business knowledge base, investment and financial management product documents, and a bank intelligent customer service knowledge base.

[0016] In a feasible implementation manner, the system further includes a speech recognition module;

[0017] The speech recognition module is used to collect customer speech, convert the customer speech into text through a text conversion function, and transmit it to the business consultation module; it is also used to convert the answer content of the business consultation module into speech for broadcasting.

[0018] In a feasible implementation, the system further includes an autonomous motion module; the autonomous motion module is used to drive the bank robot to perform autonomous motion.

[0019] In a feasible implementation, the autonomous motion module includes: a motion drive unit, a radar obstacle avoidance unit, and an autonomous navigation unit;

[0020] The motion driving unit is used to perform motion planning and motion driving on the bank robot;

[0021] The radar obstacle avoidance unit is used to realize dynamic obstacle avoidance of the bank robot;

[0022] The autonomous navigation unit is used to realize autonomous positioning and navigation of the banking robot.

[0023] In a feasible implementation, the radar obstacle avoidance unit is provided with a laser radar for acquiring point cloud data of obstacles in front of the bank robot.

[0024] In a feasible implementation manner, the autonomous navigation unit is provided with a positioning sensor and a GPS navigation device.

[0025] Compared with the prior art, the multifunctional bank robot control system provided by the utility model has the following beneficial effects:

[0026] The utility model uses a data processing module to collect statistics on the business handled by customers and the handling personnel, and assists bank branches to check the employee business data in a timely manner. It is convenient for employees to check their business completion status on the robot at any time, and can use business data to supervise employees and promote the digital transformation of branches. After receiving customer business inquiries, the bank robot provided by the utility model will classify and answer them through the robot's business consultation module, and can guide customers to different areas such as manual counters, ATM machines or super counters to handle corresponding businesses, thereby realizing the customer diversion function. For financial knowledge consultation, the robot communicates with customers through a voice communication unit. The utility model realizes a multifunctional bank robot control system design, which not only improves the quality of customer service, but also promotes the digital empowerment of branches, and has high practical value. BRIEF DESCRIPTION OF THE DRAWINGS

[0027] In order to more clearly illustrate the embodiments of the utility model or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the prior art descriptions. Obviously, the drawings described below are only some embodiments recorded in the utility model. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work. In the drawings:

[0028] Figure 1 A schematic structural diagram of a multifunctional bank robot control system provided in an embodiment of the utility model. DETAILED DESCRIPTION

[0029] In order to enable those skilled in the art to better understand the technical solutions in the present invention, the following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of them. Based on the embodiments of this specification, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0030] The utility model embodiment provides a multifunctional bank robot control system, such as Figure 1 As shown, the multifunctional bank robot control system specifically includes: a business consulting module 1 and a data processing module 2.

[0031] Furthermore, the business consulting module 1 is used to answer business consulting questions for bank users. The data processing module includes a camera image acquisition unit 21 and a data statistics unit 22. The data statistics unit 22 is used to perform statistical analysis on the business data of bank employees. The camera image acquisition unit 21 is used to collect the customer's face image and authenticate the customer through the face image.

[0032] Furthermore, the data statistics unit 22 is connected to the bank business system; the bank business system is used to read the business information handled by the customer and the bank employees handling the business to count the business data of the bank employees; the business data at least includes deposit business data, financial management business data and fund business data. The camera image acquisition unit 21 is provided with a patch card reader for reading the customer's ID card information.

[0033] As a feasible implementation method, the camera image acquisition unit 21 is provided with a patch card reader for reading ID card information, and combines the face recognition function to authenticate the customer. The data statistics unit 22 is connected to the bank's business system. When the customer completes the business at the counter, the data statistics unit reads the business information handled by the customer through the business system and determines the person in charge. This function can read and store the business data details of each employee of the bank branch, such as deposits, financial management, and funds, in real time, which can be used for employee business data analysis, thereby improving the digital management capabilities of the branch.

[0034] Furthermore, the business consulting module 1 specifically includes: a manual counter business consulting unit 11, an ATM business consulting unit 12, a super counter business consulting unit 13 and an investment and financial consulting unit 14. In addition to answering business consulting questions for bank users, the business consulting module 2 is also used to guide customers to different areas to handle corresponding businesses; wherein different areas at least include: a manual counter area, an ATM area and a super counter area.

[0035] The business consulting module 1 is obtained by training a recurrent neural network learning model; the training data of the recurrent neural network learning model are: banking business knowledge base, investment and financial management product documents and bank intelligent customer service knowledge base.

[0036] As a feasible implementation method, the bank robot business consulting module provided by the utility model includes business consulting functions such as manual counter business, ATM business, super counter business, investment and financial management, etc. Using the bank business knowledge base, investment and financial management product documents, bank intelligent customer service knowledge base, etc. as data sets, the existing recurrent neural network learning method is trained to obtain a bank question-and-answer model to realize the question-and-answer function of bank customers.

[0037] Furthermore, the multifunctional bank robot control system provided by the utility model also includes a speech recognition module 4. The speech recognition module 4 is used to collect customer voices, convert the customer voices into text through a text conversion function, and transmit them to the business consulting module 1; it is also used to convert the answer content of the business consulting module 1 into voice for broadcasting.

[0038] As a feasible implementation method, the voice recognition module 4 is a support module of the business consulting module 1. The user's voice is recognized by the voice recognition module 4 and input into the business consulting module 1. The voice and text conversion function is used to realize the conversion between voice and text. Specifically, when the customer communicates with the robot, the voice recognition module 4 collects the customer's voice, converts the voice into text through text conversion, and transmits it to the business consulting module 1 to answer the customer's questions. Then the voice recognition module 4 converts the answer into voice through text for broadcast.

[0039] Furthermore, the multifunctional bank robot control system provided by the utility model also includes an autonomous motion module 3; the autonomous motion module 3 is used to drive the bank robot to perform autonomous motion.

[0040] Furthermore, the autonomous motion module 3 includes: a motion drive unit 32, a radar obstacle avoidance unit 31 and an autonomous navigation unit 33. The motion drive unit 32 is used to perform motion planning and motion drive for the bank robot; the radar obstacle avoidance unit 31 is used to achieve dynamic obstacle avoidance of the bank robot; and the autonomous navigation unit 33 is used to achieve autonomous positioning and navigation of the bank robot.

[0041] Furthermore, a laser radar is provided in the radar obstacle avoidance unit 31 for acquiring point cloud data of obstacles in front of the bank robot. A positioning sensor and a GPS navigation device are provided in the autonomous navigation unit 33.

[0042] As a feasible implementation method, in the autonomous motion module 3, the utility model uses a multi-sensor fusion real-time positioning method and a map construction method (SLAM) to realize the robot's autonomous positioning and navigation, and uses a global path planning method combined with omnidirectional wheel chassis technology to realize the robot's motion planning. And by adding a laser radar in the autonomous motion module 3, the robot's dynamic obstacle avoidance is realized, so that the robot can operate safely.

[0043] The utility model provides a multifunctional bank robot, which can not only realize the basic business consultation, autonomous movement and voice recognition functions of the bank robot, but also conduct real-time statistics on the business data handled by customers and the information of the handling personnel. Employees can check their business data on the robot at any time while working, and follow up their business completion progress in time. It also facilitates the business supervision of employees by leaders, assists outlets to check employees' business data in time, and promotes the digital transformation of outlets, which has high practical value.

[0044] For the convenience of description, the above device is described in various units according to their functions. Of course, when implementing this specification, the functions of each unit can be implemented in the same or multiple software and / or hardware.

[0045] In a typical configuration, a computing device includes one or more processors (CPU), input / output interfaces, network interfaces, and memory. The memory may include non-permanent storage in a computer-readable medium, random access memory (RAM) and / or non-volatile memory in the form of read-only memory (ROM) or flash RAM. Memory is an example of a computer-readable medium.

[0046] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0047] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0048] This specification may be described in the general context of computer-executable instructions executed by a computer, such as program modules. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform specific tasks or implement specific abstract data types. This specification may also be practiced in distributed computing environments where tasks are performed by remote processing devices connected through a communication network. In a distributed computing environment, program modules may be located in local and remote computer storage media, including storage devices.

[0049] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the device, equipment, and non-volatile computer storage medium embodiments, since they are basically similar to the method embodiments, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

[0050] The above specific embodiments of this specification are described. Other embodiments are within the scope of the attached specification. In some cases, the actions or steps recorded in the specification can be performed in an order different from that in the embodiment and still achieve the desired results. In addition, the process depicted in the accompanying drawings does not necessarily require the specific order or continuous order shown to achieve the desired results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0051] The above description is only one or more embodiments of this specification and is not intended to limit this specification. For those skilled in the art, one or more embodiments of this specification may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of one or more embodiments of this specification shall be included in the scope of the utility model of this specification.

Claims

1. A multifunctional banking robot control system, characterized in that: The system includes: a data processing module and a business consulting module; The data processing module includes a data statistics unit and a camera image acquisition unit; the camera image acquisition unit is provided with a patch card reader for reading the customer's ID card information; The data statistics unit is used to perform statistical analysis on the business data of bank employees; The camera image acquisition unit is used to acquire a facial image of a customer and perform identity authentication on the customer through the facial image; The business consultation module is used to answer business consultation questions for bank users; The system also includes a speech recognition module; the speech recognition module is used to collect customer speech, convert the customer speech into text through a text conversion function, and transmit it to the business consultation module; it is also used to convert the answer content of the business consultation module into speech for broadcasting; The system also includes an autonomous motion module; the autonomous motion module is used to drive the bank robot to perform autonomous motion; The autonomous motion module includes: a motion driving unit, a radar obstacle avoidance unit and an autonomous navigation unit; The motion driving unit is used to perform motion planning and motion driving on the bank robot; The radar obstacle avoidance unit is used to realize dynamic obstacle avoidance of the bank robot; The autonomous navigation unit is used to realize autonomous positioning and navigation of the banking robot; The radar obstacle avoidance unit is provided with a laser radar for acquiring point cloud data of obstacles in front of the bank robot; The autonomous navigation unit is provided with a positioning sensor and a GPS navigation device.

2. A multifunctional banking robot control system according to claim 1, characterized in that: The data statistics unit is connected to the banking business system; The banking business system is used to read the business information handled by customers and the bank employees handling the business, so as to collect business data of the bank employees; the business data at least includes deposit business data, financial management business data and fund business data.

3. A multifunctional banking robot control system according to claim 1, characterized in that: The business consulting module specifically includes: a manual counter business consulting unit, an ATM business consulting unit, a super counter business consulting unit and an investment and financial consulting unit; The business consultation module is also used to guide customers to different areas to handle corresponding businesses; wherein the different areas at least include: a manual counter area, an ATM area and a super counter area.

4. A multifunctional banking robot control system according to claim 1, characterized in that: The business consulting module is obtained by training a recurrent neural network learning model; the training data of the recurrent neural network learning model is: a banking business knowledge base, investment and financial management product documents, and a bank intelligent customer service knowledge base.

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