Information processing device, information processing method and program

Abstract

To promote product knowledge acquisition by those who actually deal with a customer when selling products.SOLUTION: An information processing device comprises memory means for storing an employee ID for identifying an employee with points held by the employee in association with each other, question output means for outputting question data concerning a predetermined product or service, answer reception means for accepting answer data by the employee to the outputted question data, and control means for adding or subtracting a point associated with the employee ID stored in the memory means based on the answer data received by the answer reception means.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Suppliers such as product and service providers and wholesalers provide product-related information to product sellers to help them acquire product-related knowledge as an effort to increase orders and promote sales of the products they provide. There have been technologies that support product sales promotion by helping product sellers acquire product-related knowledge. For example, Patent Document 1 discloses a technology that provides information for sellers who lack skills in selling products to acquire the skills. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2003-331111 A Summary of the Invention [Problem to be solved by the invention]

[0004] A seller of a product can acquire knowledge about the product from the information about the product provided by the product supplier. However, since some employees who actually come into contact with customers when selling the product are not proactive in acquiring knowledge about the product, it is sometimes difficult to use the information about the product provided by the product supplier to promote the sales of the product.

[0005] The present invention has been made in view of the above circumstances, and has as its object to promote the acquisition of product knowledge by those who actually come into contact with customers when selling products. [Means for solving the problem]

[0006] In order to achieve the above object, one aspect of the present invention is A storage means for storing an employee ID for identifying an employee and points held by the employee in association with each other; A question output means for outputting question data regarding a predetermined product or service; a response receiving means for receiving response data from the employee to the output question data; a control means for adding or subtracting points associated with the employee ID stored in the storage means based on the answer data received by the answer receiving means; The information processing device is provided with:

[0007] One aspect of the present invention is an information processing method and a program corresponding to the information processing device. Effect of the Invention

[0008] According to the present invention, it is possible to promote the acquisition of product knowledge by those who actually come into contact with customers when selling products. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 illustrates an example of an overall configuration of an information processing system. [Diagram 2] 2 is a block diagram showing an example of a hardware configuration of a management server; [Diagram 3] FIG. 2 is a functional block diagram illustrating an example of a functional configuration of a management server. [Figure 4] 13 is a flowchart showing an example of a processing flow of a management server. [Diagram 5] FIG. 1 is a conceptual diagram showing an overview of a service to which an information processing system is applied. [Figure 6] 11A and 11B are diagrams showing a specific example of a user interface displayed on a display unit of an employee terminal. [Figure 7] FIG. 13 is a diagram showing a specific example of a product badge given to an employee. [Figure 8A]FIG. 13 is a diagram showing a specific example of a product badge given to an employee. [Figure 8B] FIG. 13 is a diagram showing a specific example of a product badge given to an employee. [Figure 8C] FIG. 13 is a diagram showing a specific example of a product badge given to an employee. [Figure 9A] FIG. 13 is a diagram showing a specific example of a competitive employee quiz. [Figure 9B] FIG. 13 is a diagram showing a specific example of a competitive employee quiz. [Figure 10A] FIG. 2 is a diagram showing a specific example of a part of a database stored in a storage unit. [Figure 10B] FIG. 2 is a diagram showing a specific example of a part of a database stored in a storage unit. [Figure 11A] FIG. 2 is a diagram showing a specific example of a part of a database stored in a storage unit. [Figure 11B] FIG. 2 is a diagram showing a specific example of a part of a database stored in a storage unit. [Figure 12A] FIG. 2 is a diagram showing a specific example of a part of a database stored in a storage unit. [Figure 12B] FIG. 2 is a diagram showing a specific example of a part of a database stored in a storage unit. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] <Summary> The information processing system is a system that allows a person who is registered as an employee employed to sell products to customers to earn a predetermined incentive when he or she correctly answers a quiz (employee quiz) about a product in which the employee answers the question. Examples of incentives that an employee who correctly answers the employee quiz can earn include points that the employee can use and an icon (product badge) showing the product related to the employee quiz. The points earned by an employee can be used for purposes such as employee benefits, regular investment, savings, product exchange, and coupon issuance. Employee quizzes are classified into those created by product suppliers, those created by veteran employees whose accumulated points exceed a predetermined threshold, and those automatically created by the system.

[0011] The employees in the information processing system may be unrestricted or may be restricted. When restricting the employees, for example, the employees may be restricted to those employed by the organization using the information processing system and those who are scheduled to be employed by the organization.

[0012] Furthermore, there may be no limitation on the period during which an employee registered in the information processing system may use the information processing system, or a limitation may be set. When a limitation is set on the period during which the information processing system may be used, for example, an employee registered in the information processing system may be allowed to continue to use the information processing system for a predetermined period (e.g., within three months after leaving an organization) even after leaving the organization, and the use of the employee ID may be suspended once the predetermined period has elapsed. In this case, if an employee whose use of the employee ID has been suspended is reemployed by any organization using the information processing system, the use of the employee ID may be reinstated.

[0013] "Employee ID" refers to identification information that is assigned in advance to an employee who uses the information processing system and that enables the employee to be uniquely identified. The employee ID may be anything that can uniquely identify the employee, and may be generated independently by the information processing system, or may use a multi-digit number assigned to all residents in the country (for example, Japan's "My Number") or the employee's mobile phone number. In addition, the employee ID generated independently by the information processing system may be associated with a number such as the My Number. The information processing system manages the points earned by an employee by associating them with the employee ID of that employee.

[0014] The information processing system manages the employee ID independently of the employee's employer. Therefore, for example, even if an employee changes employers due to a job change, the employee ID is not affected and continues to be managed as identification information that uniquely identifies the employee. Similarly, points associated with the employee ID are not affected even if an employee changes employers due to a job change. In other words, points acquired by an employee are managed as valid as long as the employee ID is registered in the information processing system. Therefore, for example, points do not expire due to an employee changing jobs, and continue to be managed as points owned by the employee.

[0015] The information processing system can display on a screen the average value of points acquired by each of the multiple employees, or display on a screen the points acquired by each of the multiple employees in a comparative manner. The information processing system can also perform various analyses, generate evaluation support information for supporting employers in evaluating employees based on the results of the analyses, and present the generated evaluation support information to the employers.

[0016] Employers who are presented with this information can utilize it in terms of personnel management. For example, when hiring employees, employers can give priority to hiring employees who have a favorable point acquisition status. After hiring an employee, employers can also give priority to handling requests for work shifts that specify work days and work hours from employees who have a favorable point acquisition status over other employees. Furthermore, employers can appoint employees who have a favorable point acquisition status as people who will supervise other employees.

[0017] The information processing system manages evaluation information related to evaluations between employees. Examples of the evaluation information include information related to evaluations between employees in a communication tool provided by the information processing system and in which multiple employees can participate (for example, the number of so-called "likes" or "thank yous").

[0018] The information processing system can increase or decrease the points held by employees based on the evaluation information. For example, it can increase the points held by employees (evaluated persons) who have been positively evaluated among employees who have been evaluated by other employees. Conversely, it can decrease the points held by those who have been negatively evaluated among those who have been evaluated.

[0019] Furthermore, the information processing system can increase or decrease the points held not only by the person being evaluated, but also by employees (evaluators) who have evaluated other employees. This makes it possible to increase the number of evaluators, thereby improving the reliability of the evaluations. In this case, conditions can also be set for evaluators to increase the points they hold. For example, it is possible to set conditions such as points being awarded only when an evaluator has given a total of 10 or more positive evaluations to three or more employees in a month.

[0020] Furthermore, in order to increase the population of evaluators, the information processing system can set a predetermined recommended period for evaluators to evaluate other employees. In this case, if an evaluator evaluates other employees within the recommended period, more points can be awarded than if the evaluator evaluates other employees outside the recommended period. Furthermore, it is also possible to limit the content of evaluations for which more points are awarded. For example, it is possible to award more points only to evaluators who have evaluated employees who have performed specific tasks.

[0021] The information processing system can display evaluation information of an employee on an object or the like representing the employee. For example, if the evaluation information is the number of so-called "likes," a value indicating the total number of "likes" can be displayed superimposed on an object or the like representing the employee. In this case, the evaluator can be displayed in a manner that makes it impossible to identify the evaluator.

[0022] The information processing system can allow employees to select from a pull-down menu the operations for evaluating other employees (for example, operations for giving "likes" or "thanks"). This improves the ease of operation for employees when evaluating other employees, thereby increasing the number of employees who evaluate other employees as evaluators.

[0023] The information processing system can also generate information showing the results of an analysis of the content of the evaluation of the employee when he or she was hired by the employer and the correlation with the evaluation information, and present the information to the employer. In this case, the employer can use the presented information as reference information when hiring.

[0024] According to the information processing system, employees can acquire points and product badges by answering employee quizzes correctly, so they can learn about products while having fun like playing a game. As a result, employees who actually come into contact with customers can acquire product knowledge, which can lead to an increase in product orders and promotion of sales.

[0025] <System configuration> FIG. 1 is a diagram showing an example of the overall configuration of an information processing system S according to this embodiment. The information processing system S is configured by connecting a management server 1, supplier terminals 2-1 to 2-n (n is an integer value of 1 or more), employee terminals 3-1 to 3-m (m is an integer value of 1 or more), and employer terminals 4-1 to 4-q (q is an integer value of 1 or more) via a network N. The network N is, for example, the Internet, a LAN (Local Area Network), a VPN (Virtual Private Network), etc.

[0026] (Management Server 1) The management server 1 is an information processing device that serves as a server for managing the entire information processing system S. The management server 1 acquires various information transmitted from the supplier terminals 2-1 to 2-n, the employee terminals 3-1 to 3-m, the employer terminals 4-1 to 4-q, and from the outside, and performs various processes. The management server 1 also transmits various information to each of the supplier terminals 2-1 to 2-n, the employee terminals 3-1 to 3-m, the employer terminals 4-1 to 4-q, and to the outside. Hereinafter, when there is no need to explain each of the supplier terminals 2-1 to 2-n, the employee terminals 3-1 to 3-m, and the employer terminals 4-1 to 4-q individually, they will be collectively referred to as the supplier terminal 2, the employee terminal 3, and the employer terminal 4, respectively.

[0027] The management server 1 manages employee information related to the use of the information processing system S for each employee. Specifically, the management server 1 associates various information related to the employee with the employee ID, stores the information in a database, and manages the information. Information associated with the employee ID includes, for example, information related to points acquired by the employee. Information related to points acquired by the employee includes, for example, the value of points held by the employee, the cumulative value of points acquired by the employee, acquisition history, usage history, and the like.

[0028] The management server 1 manages work status information related to the work status of employees. The work status information includes, for example, information related to the employee's place of employment, information related to the employee's attendance, and the like.

[0029] The management server 1 manages data of employee quizzes created by each of the suppliers and experienced employees. Specifically, the management server 1 acquires data of employee quizzes sent from each of the supplier terminals 2 and the employee terminals 3, and stores and manages the data in a database. The data of the employee quizzes includes question data and correct answer data for the employee quizzes.

[0030] The management server 1 manages product information on products provided by suppliers and sold to customers. Specifically, the management server 1 acquires product information transmitted from the supplier terminals 2, and stores and manages the information in a database. The product information is used, for example, as basis information when extracting one or more employee quizzes from among a plurality of employee quizzes stored in the database.

[0031] The management server 1 controls the presentation of employee quizzes to employees. Specifically, the management server 1 extracts data of one or more employee quizzes based on product information from the data of multiple employee quizzes stored in the database, and transmits the data to the employee terminal 3.

[0032] When the management server 1 receives an answer from an employee to the employee quiz, it identifies the point increase / decrease value from the content of the answer and increases / decreases the points held by the employee. Specifically, when the management server 1 receives data on the answer to the employee quiz from the employee terminal 3, it determines the point increase / decrease value from the answer data and increases / decreases the points held by the employee based on the increase / decrease value.

[0033] For example, if the answer to the employee quiz is correct, the management server 1 increases the points held by the employee based on a predetermined point increase / decrease value. On the other hand, if the answer to the employee quiz is incorrect, the management server 1 sets the point increase / decrease to 0 (zero). Also, if the answer to the employee quiz is incorrect, the management server 1 can also decrease the points held by the employee based on a predetermined point increase / decrease value. Also, if the answer from the employee to the employee quiz is correct, the management server 1 can transmit product badge data to the employee terminal 3. The specific configuration and processing details of the management server 1 will be described later.

[0034] (Supplier terminal 2) The supplier terminal 2 is an information processing device operated by a supplier who uses the information processing system S, and is composed of a personal computer, a tablet terminal, a smartphone, or the like. The supplier terminal 2 acquires various information transmitted from the management server 1 and performs various processes. The supplier terminal 2 also transmits various information to the management server 1. For example, the supplier terminal 2 transmits employee quiz data, product information, and the like to the management server 1.

[0035] (Employee terminal 3) The employee terminal 3 is an information processing device operated by an employee who uses the information processing system S, and is composed of a personal computer, a tablet terminal, a smartphone, or the like. The employee terminal 3 acquires various information transmitted from the management server 1 and performs various processes. The employee terminal 3 also transmits various information to the management server 1. For example, the employee terminal 3 acquires and displays question data for an employee quiz transmitted from the management server 1. The employee terminal 3 also accepts an input operation for answering the employee quiz, and transmits the input information to the management server 1 as answer data. The employee terminal 3 also acquires and displays information related to points, such as point acquisition history and usage history, and product badge data transmitted from the management server 1.

[0036] (Employer Terminal 4) The employer terminal 4 is an information processing device operated by an employer who uses the information processing system S, and is composed of a personal computer, a tablet terminal, a smartphone, or the like. The employer terminal 4 acquires various information transmitted from the management server 1 and performs various processes. The employer terminal 4 also transmits various information to the management server 1. For example, the employer terminal 4 acquires and displays the total number of points acquired for each employee and evaluation information transmitted from the management server 1. The employer terminal 4 also transmits information regarding the evaluation of the employee at the time of hiring to the management server 1.

[0037] The above-mentioned processes by each of the management server 1, the supplier terminal 2, the employee terminal 3, and the employer terminal 4 constituting the information processing system S are only examples, and it is sufficient that the information processing system S as a whole has the function of realizing the above-mentioned processes. Therefore, some or all of the functions of realizing the above-mentioned processes may be shared or cooperated within the information processing system S. For example, some or all of the functions of the management server 1 may be functions of other information processing devices, etc. in the information processing system S, and some or all of the functions of other information processing devices, etc. in the information processing system S may be functions of the management server 1. Furthermore, some or all of the functions of the management server 1 may be transferred to other servers, etc. not shown. This promotes processing in the information processing system S as a whole, and also makes it possible for the processes to be complemented.

[0038] <Hardware configuration> (Hardware configuration of Management Server 1) FIG. 2 is a block diagram showing an example of a hardware configuration of the management server 1 according to this embodiment. The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0039] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 to the RAM 13. The RAM 13 also stores data and the like required for the CPU 11 to execute various processes. The CPU 11, the ROM 12, and the RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14.

[0040] An output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, a touch panel, etc., and inputs various information. The memory unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

[0041] Removable media 21, which may be a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately attached to the drive 20. Programs read from the removable media 21 by the drive 20 are installed in the storage unit 18 as necessary. The removable media 21 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0042] (Hardware configuration of supplier terminal 2, employee terminal 3, and employer terminal 4) Although not shown, the supplier terminal 2, employee terminal 3, and employer terminal 4 have the hardware configuration shown in Fig. 2. That is, each terminal has a CPU, ROM, RAM, bus, input / output interface 15, output unit 16, input unit 17, storage unit 18, communication unit 19, and drive 20, each of which corresponds to the CPU 11, ROM 12, RAM 13, bus 14, input / output interface 15, output unit 16, input unit 17, storage unit 18, communication unit 19, and drive 20 in Fig. 2, respectively.

[0043] <Functional configuration> (Management Server 1 Functional Configuration) FIG. 3 is a functional block diagram showing an example of a functional configuration of the management server 1. As shown in FIG. In the CPU 11 of the management server 1, an information acquisition unit 31, a question registration unit 32, a question output unit 33, an answer reception unit 34, a correct answer determination unit 35, a control unit 36, and a specific information reception unit 37 function during operation. In addition, the memory unit 18 of the management server 1 is provided with an employee DB 41, a point history DB 42, a work situation DB 43, an evaluation DB 44, a supplier DB 45, a point issuance DB 46, a product DB 47, a quiz DB 48, and the like.

[0044] The storage unit 18 stores an employee ID that is unique to an employee regardless of the employer and points owned by the employee in association with each other. The employee ID is stored and managed in an employee DB 41 of the storage unit 18. The owned points are stored and managed in a point history DB 42 of the storage unit 18.

[0045] The storage unit 18 stores question data and correct answer data. The question data and correct answer data are stored and managed in a quiz DB 48. The storage unit 18 also stores icon data corresponding to the question data. The icon data is stored and managed in the quiz DB 48. Icon data acquired by an employee or information designating the icon data is associated with an employee ID and stored and managed in the point history DB 42. Examples of icon data include product badges and the like.

[0046] The memory unit 18 stores the employee ID and the accumulated points acquired by the employee in association with each other. The accumulated points are stored and managed in the point history DB 42. The memory unit 18 stores the employee ID and the question data that the employee answered correctly in association with each other. Information specifying the question data that the employee answered correctly is stored and managed in the point history DB 42. Furthermore, the memory unit 18 stores the employee ID, the presence or absence of use conditions for the points associated with the employee ID, and the contents of the use conditions. The use conditions for the points specify the use period and the use purpose. The use conditions are stored and managed in the point issuance DB 46. The use period can be the use period of the points. Use purposes can be periodic investment, use of hot spring facilities only, etc.

[0047] The storage unit 18 stores the total number of issued points for each point type. The total number of issued points is stored and managed in the point issuing DB 46. The storage unit 18 also stores the employee ID who sent the specific information in association with the employee ID of another employee who received the specific information. Information regarding the sending and receiving of the specific information is stored and managed in the point history DB 42 in association with the employee ID who sent the specific information and the employee ID who received the specific information. Furthermore, the storage unit 18 stores behavioral information in association with the specific information. Examples of the specific information include "like" and "thank you," and examples of the behavioral information include "polite customer service" and "cleaning." The behavioral information is stored and managed in the point history DB 42 in association with the employee ID who sent the specific information and the employee ID who received the specific information.

[0048] The information acquisition unit 31 acquires, via the communication unit 19, the employee information transmitted from the employee terminal 3 and the working conditions of the employees transmitted from the employer terminal 4. The employee information acquired by the information acquisition unit 31 is stored and managed in the employee DB 41 of the storage unit 18. The employee information includes the employee's employee ID, name, date of birth, place of employment (place of employment 1, place of employment 2), the value of points held (held points), the shortest expiry point period, the source of issue, point ID, and the expiry date of points.

[0049] The working status of an employee acquired by the information acquisition unit 31 is stored and managed in the working status DB 43 of the storage unit 18 in association with the employee ID of the employee. Examples of working status information include the employee ID of the employee, a workplace ID that is identification information that can uniquely identify the workplace of the employee, working days, scheduled working hours, actual working hours, the difference between the scheduled working hours and the actual working hours, and information related to attendance.

[0050] The specific information receiving unit 37 acquires the employee evaluation information transmitted from the employee terminal 3 via the communication unit. The employee evaluation information acquired by the specific information receiving unit 37 is stored and managed in the evaluation DB 44 of the storage unit 18 in association with the employee ID of the employee. When managing the evaluation information, it can be managed so that evaluations of other employees in the communication tool are only possible between employees belonging to the same organization. Examples of evaluation information include adding "likes" and "thanks." The control unit 36 ​​may manage the points held by the employees by increasing or decreasing them based on the evaluation information. For example, the control unit 36 ​​can manage the points held by employees who have been evaluated positively and the points held by employees who have been negatively evaluated based on the evaluation information of the employees acquired by the specific information receiving unit 37.

[0051] The point issuance information acquired by the information acquisition unit 31 is stored and managed in the point issuance DB 46 of the storage unit 18. The point issuance information includes a point ID, which is identification information that can uniquely identify the type of point, a supplier ID, the name of the person in charge, the total number of points issued (total issued points), the point issuance start date (issuance start), the point issuance end date (issuance end), the point expiration date, the point usage conditions, etc.

[0052] The information acquisition unit 31 acquires supplier information transmitted from the supplier terminal 2 via the communication unit. The supplier information acquired by the information acquisition unit 31 is stored and managed in the supplier DB 45 of the storage unit 18. The supplier information may include a supplier ID, which is identification information that can uniquely identify a supplier, the name of the organization to which the person in charge belongs, the name of the person in charge, the value of points that the person in charge can issue (issueable points), the value of points that the person in charge has already issued (issued points), etc.

[0053] The point history DB42 can classify and manage points acquired by employees. For example, the point history DB42 can classify and manage points by the point grant source. In this case, the point history DB42 can also set usage conditions and conversion rates for each point grant source. The point history DB42 can also classify and manage the point acquisition history and use history of employees by the point grant source. The point history DB42 can also manage the points acquired by employees so that they cannot be transferred to other employees. The point history DB42 can also manage so that at least a portion of the salary paid by the employer to the employee is covered by the grant of points.

[0054] The control unit 36 ​​manages the points held by the employee as an evaluator by increasing or decreasing them based on the employee evaluation information acquired by the specific information receiving unit 37. At this time, if a condition for increasing the points held by the evaluator is set, the control unit 36 ​​increases the points held by the evaluator based on the condition. In addition, if a recommended period is set for evaluating other employees as an evaluator, the control unit 36 ​​can manage the points so that the points given to an evaluator who has performed an evaluation within the recommended period are greater than the points given to an evaluator who has performed an evaluation outside the recommended period.

[0055] The point issuing DB 46 manages the total number of points issued (total issued points) given to an employee by point type. For example, the point issuing DB 46 manages points categorized by supplier who is the point issuing source. When the control unit 36 ​​increases the points held by an employee, it subtracts the points equivalent to the increased points from the total number of points managed by point type. At this time, the control unit 36 ​​stores and manages the increase / decrease value for each point type in the point issuing DB 46 of the memory unit 18.

[0056] The question registration unit 32 acquires the product information and employee quiz data transmitted from the supplier terminal 2 via the communication unit 19. The product information and employee quiz data acquired by the question registration unit 32 are stored and managed in the product DB 47 and quiz DB 48 of the storage unit 18, respectively.

[0057] The question output unit 33 outputs question data related to a predetermined product or service. Specifically, the question output unit 33 outputs employee quiz data based on the employee information of the target employee and the product information of the product that the employee is in charge of selling or the service information of the service that the employee provides, which is specified from the employee information. In addition, the question data of the employee quiz may be output based on the employee information, point history information, work status information, evaluation information, supplier information of the supplier, point issuance information, etc. The question data may be a quiz, etc., and this question data may be randomly selected from a plurality of question data stored in the quiz DB 48 of the storage unit 18.

[0058] The question output unit 33 can also specify question data to be output based on a request from an employee. The request from an employee may include the content of the question, the person to whom it is presented, the timing, and the like. The question output unit 33 can also specify question data to be output based on an identification symbol printed on a product or an identification symbol presented when providing a service. Examples of the identification symbol include a product code.

[0059] The question output unit 33 can also output question data regardless of whether there is a request from the employee. Examples of the output include push notification.

[0060] The question output unit 33 can also be used by an employee to request that question data be posed to other employees. According to this embodiment, the employee (question setter) can use the data as teaching material when training new employees, the employee (answerer) can request that question data that has not yet been answered be submitted by an employee (question setter) who has already answered correctly, or employees can compete with each other over the rate of correct answers or the amount of knowledge of product information.

[0061] The answer receiving unit 34 receives answer data from an employee to the question data output by the question output unit 33. The correct answer determining unit 35 determines whether or not the answer received by the answer receiving unit 34 is correct. The answer data is collated with the correct answer data stored in the quiz DB 48 of the storage unit 18 to determine whether or not it is correct.

[0062] Based on the determination result of the correct answer determination unit 35, the control unit 36 ​​adds or subtracts points associated with the employee ID stored in the storage unit 18. The history of the added or subtracted points is stored and managed in the point history DB 42 of the storage unit 18 in association with the employee ID of the employee. Examples of point history information include the employee ID of the employee, the date when the point increase or decrease occurred, the point increase or decrease amount, the accumulated point value, and the point ID. In addition to adding or subtracting points, the control unit 36 ​​may output icon data corresponding to the correctly answered question data or information designating the icon data.

[0063] The point issuing DB 46 can set and manage the points under conditions of use. For example, the point issuing DB 46 can set a point usage deadline as a condition of use of the points. In this case, the point issuing DB 46 can display a message indicating that the points are approaching their expiration date on the employee terminal 3. The point issuing DB 46 can also set the use of the points as a condition of use of the points. In this case, the point issuing DB 46 can limit the use of the points to, for example, welfare services, investments, and the like.

[0064] The control unit 36 ​​can compare whether the accumulated points exceed a predetermined value or not, and depending on the comparison result, can also permit the employee to add question data. Permission information for adding question data is stored and managed in the employee DB 41. The control unit 36 ​​can also output the result of comparing the accumulated points acquired by the employee with the accumulated points acquired by other employee IDs to the employee terminal 3 and the employer terminal 4. Examples of the comparison result include a ranking display.

[0065] The control unit 36 ​​may acquire sales data on a product or service corresponding to the question data that the employee answered correctly via the information acquisition unit 31, and calculate the relationship between the sales data for a specific product or service and the employee who answered the question data corresponding to the product or service correctly. For example, the content of the question data can be improved by calculating the correlation between the correct answer rate of the employee quiz and the sales data.

[0066] When the control unit 36 ​​adds points associated with an employee ID, it can subtract points equivalent to the added points from the total number of issued points. Also, the control unit 36 ​​can add points of other employee IDs that have received specific information. Furthermore, the control unit 36 ​​can analyze the association between employee IDs based on the specific information stored in the storage unit 18, and output the analysis result regarding the association between employee IDs to a shift management device that manages shifts of employee IDs. Also, the control unit 36 ​​can analyze the employee ID and behavioral information that have acquired the specific information, and output the analysis result such as what kind of behavioral information is the subject of the specific information.

[0067] The specific information receiving unit 37 receives specific information sent to the employee by other employees different from the employee. As described above, specific information includes "like" and "thank you" and can be sent only between individuals working at the same company. This specific information may be selected by using a pull-down menu.

[0068] <Processing content> FIG. 4 is a flowchart showing an example of the process flow of the management server 1. The information acquisition unit 31 acquires employee information, and stores and manages it in the employee DB 41 of the storage unit 18 (step S1). In addition, the question registration unit 32 acquires question data and correct answer data for an employee quiz, and stores and manages it in the quiz DB 52 of the storage unit 18 (step S2). In addition, the question registration unit 32 acquires product information, and stores and manages it in the product DB 47 of the storage unit 18 (step S3).

[0069] When input information for displaying an employee quiz, for example, product information of a product that the employee is in charge of selling, is transmitted from the employee terminal 3 (YES in step S4), the question output unit 33 acquires the input information (step S5). Then, the question output unit 33 extracts data of one or more employee quizzes based on the product information from the data of multiple employee quizzes stored in the database (step S6), and transmits the extracted employee quiz data to the employee terminal 3 (step S7). On the other hand, if the input information for displaying the employee quiz has not been transmitted (NO in step S4), the question output unit 33 repeats the process of step S4 until the input information for displaying the employee quiz is transmitted.

[0070] When the answer data for the employee quiz is sent from the employee terminal 3 (YES in step S8), the answer receiving unit 34 acquires the sent answer data (step S9). If the answer from the employee is correct (YES in step S10), the correct answer determining unit 35 increases the points held by the employee based on a predetermined point increase / decrease value (step S11) and ends the process (END). On the other hand, if the answer to the employee quiz is not correct (NO in step S10), the correct answer determining unit 35 sets the increase / decrease in points to 0 (zero) (step S12) and ends the process (END).

[0071] <Example> (Overview of the Service in Specific Examples) FIG. 5 is a conceptual diagram showing an overview of a service to which the information processing system S of FIG. 1 is applied. 5 shows a supplier P who uses this service, a seller H who purchases a product D from the supplier P and sells it to customers, and employees E1 and E2 who are employed as part-time workers by the seller H. The supplier P creates an employee quiz about the product D and provides it to this service in advance.

[0072] In this service, when employees E1 and E2 each request an employee quiz, the service presents each employee E1 and E2 with an employee quiz that meets the request. Employee quiz requests can be made by employees E1 and E2 themselves to answer the quiz, or to have another employee answer it. For example, suppose that employee E1, as a leader of part-time workers, requests an employee quiz for employee E2 to answer. The service then presents the employee quiz to employee E2.

[0073] When employee E2, who has been presented with an employee quiz by this service, answers the employee quiz, it is determined whether the answer is correct or not. If employee E2's answer is correct, employee E2 earns points. On the other hand, if employee E2's answer is incorrect, employee E2 does not earn points.

[0074] (User Interface) FIG. 6 is a diagram showing a specific example of a user interface displayed on the display unit of the employee terminal 3. As shown in FIG. FIG. 6 shows a specific example of an employee quiz displayed on a user interface. In the employee quiz shown in FIG. 6, under the heading of "Today's Quiz", a notation indicating the product name "Ice Candy <Muscat Flavor>" and a question saying "Muscat of Alexandria juice is blended at a generous 〇%. It is characterized by a refreshing aroma and elegant sweetness." are displayed in a selectable manner as three options for answering the question: "50%", "80%", and "99%". The employee selects one answer that corresponds to "〇%" of the question from these three options and presses a button B1 marked "Answer". This allows the employee to answer the employee quiz.

[0075] As described above, the employee quiz is created by the supplier or a veteran employee, or is created automatically. When the supplier creates the employee quiz, the supplier can directly provide product information to employees by including the selling points of the company's new products or campaign products in the employee quiz. This can promote employees' understanding. When the employee quiz is created automatically, the employee quiz is automatically created based on the employee's employee information, point history information, work status information, and evaluation information, and the supplier's supplier information and point issuance information.

[0076] (Product badge) 7 and 8A to 8C are diagrams showing specific examples of merchandise badges given to employees. 7 shows a specific example of the flow of steps until an employee obtains a product badge. That is, the employee operates the employee terminal 3 to activate the barcode reader (step S21). Specifically, the employee activates the barcode reader by pressing a predetermined button B2 displayed on the user interface.

[0077] Next, the employee reads the barcode of the product (step S22). Specifically, the employee displays the barcode of the product in the finder area displayed on the user interface and reads it. Then, an employee quiz related to the product is displayed on the user interface (step S23).

[0078] The employee answers the employee quiz displayed on the user interface (step S24). If the answer is correct, the employee can acquire a product badge for that product (step S25). Figure 7 shows an example in which the employee has acquired a product badge for the product name "XX Peeled Sweet Chestnuts."

[0079] The user interface displays the product badges that the employee has already acquired and the product badges that he / she has not yet acquired in a distinguishable manner. For example, in FIG. 8A, the product badge C1 of the product "red salmon rice ball" that the employee has already acquired and the product badges C2 to C9 that the employee has not yet acquired are displayed in a distinguishable manner.

[0080] An employee can request that an employee quiz about the product "Red Salmon Rice Ball" corresponding to the product badge C1 that he or she has already acquired be presented to other employees. In this case, the employee presses the button B3 labeled "Send this quiz to a friend" as shown in FIG. 8B. This allows the employee to request that an employee quiz about the product "Red Salmon Rice Ball" be presented to other employees.

[0081] In the service, an employee who requests another employee to present an employee quiz about a product corresponding to an already acquired product badge may be given points as an incentive for providing knowledge to the other employee. In addition, in the service, when an employee requests another employee to present an employee quiz about a product corresponding to an already acquired product badge, the employee may post an evaluation (e.g., "like") of the other employee. The employer may be notified of the request.

[0082] Returning to Fig. 8A, an employee can request the presentation of an employee quiz from other employees who have already acquired product badges C2 to C9 that they have not yet acquired. For example, when an employee performs an operation to specify product badge C2 for the product "Kombu rice ball" among product badges C2 to C9 that they have not yet acquired, information about other employees who have already acquired the specified product badge C2 is displayed, as shown in Fig. 8C. In the example of Fig. 8C, thumbnail images of each of the other employees are displayed as information about the other employees.

[0083] When a request is made to another employee who has already acquired product badge C2 that the employee has not yet acquired, the employee terminal 3 operated by the other employee is notified of the request. The other employee who has been requested to have an employee quiz presented can request that an employee quiz about the product "Kombu Onigiri" be presented to the requesting employee, similar to the example shown in Fig. 8B above. Then, although not shown in the figure, the employee quiz about the product "Kombu Onigiri" is displayed on the employee terminal 3 operated by the requesting employee. In addition, an employee may request other employees to submit question data to the employee, which may also be applied to the application of question data that is not related to the acquisition of a product badge.

[0084] (Competitive employee quiz) 9A and 9B are diagrams showing a specific example of a competitive employee quiz. This service provides a competitive employee quiz in which multiple employees can participate. In the competitive employee quiz, multiple employees answer the same employee quiz, competing over the accuracy rate and answer time, and the level increases when the employee wins the competition. The employee's level is displayed in a way that allows comparison with other employees by ranking.

[0085] FIG. 9A shows the content of an employee quiz given to an employee whose level is "1" as a specific example of a competitive employee quiz. In this specific example, the notation "Level. 1 Oden Stage", information "1 / 10" indicating the number of questions in the current quiz out of the total number of questions, the product name "Tasty Daikon Radish", and the question "This Tasty Daikon Radish is the most popular oden. How many of these Tasty Daikon Radish are sold per year?" are displayed. In addition, four options for answering the question are displayed in a selectable manner, "A. 550,000 pieces", "B. 5.5 million pieces", "C. 55 million pieces", and "D. 550 million pieces". The employee can answer the question by selecting one answer from these four options.

[0086] FIG. 9B shows a specific example of stages provided for each level of a competitive employee quiz. In this example, each time a level increases, the employee can challenge each stage T provided on a map M. This has the effect of stimulating the competitive spirit among employees, and thus has the effect of improving continuity compared to when an employee continues to answer the employee quiz alone.

[0087] (Database) 10 to 12 are diagrams showing specific examples of a part of the database stored in the storage unit 18. FIG. 10A shows a specific example of employee information stored in the employee DB 41 of the storage unit 18. The employee information includes the employee's employee ID, name, date of birth, place of employment (place of employment 1, place of employment 2), the value of points held (held points), the shortest expiry point period, the source of issue, point ID, expiry date of points, etc.

[0088] 10B shows a specific example of point history information stored in the point history DB 42 of the storage unit 18. The point history information includes the employee ID of the employee, the date on which the point increase or decrease occurred, the point increase or decrease amount, the accumulated point value, the point ID, and the like.

[0089] 11A shows a specific example of work status information stored in the work status DB 43 of the storage unit 18. The work status information includes the employee ID of the employee, the workplace ID which is identification information capable of uniquely identifying the workplace of the employee, the working date, the planned working hours, the actual working hours, the difference between the planned working hours and the actual working hours, information related to attendance, and the like.

[0090] 11B shows a specific example of evaluation information stored in the evaluation DB 44 of the storage unit 18. The evaluation information includes the employee ID of the employee, the employer ID of the employee's workplace, an evaluation ID that is identification information that can uniquely identify the evaluation information, the date the evaluation information was posted, the increase or decrease in points that was increased or decreased based on the evaluation information, and the like.

[0091] 12A shows a specific example of supplier information stored in the supplier DB 45 of the storage unit 18. The supplier information includes a supplier ID, which is identification information that can uniquely identify a supplier, the name of the organization to which the person in charge belongs, the name of the person in charge, the value of points that the person in charge can issue (issueable points), the value of points that the person in charge has already issued (issued points), and the like.

[0092] 12B shows a specific example of point issuance information stored in the point issuance DB 46 of the storage unit 18. The point issuance information includes a point ID, which is identification information that can uniquely identify the type of point, a supplier ID, the name of the person in charge, the total number of points issued (total issued points), the point issuance start date (issuance start), the point issuance end date (issuance end), the point expiration date, and the like.

[0093] <Advantageous Effects of the Present Embodiment> According to the above embodiment, employees can acquire points and product badges by answering the employee quiz correctly, and can acquire knowledge about products while having fun like playing a game. As a result, employees who actually come into contact with customers when selling products can acquire knowledge about products, and sales of products can be promoted.

[0094] (others) Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention. For example, in the above embodiment, the employee quiz is created by the supplier, a veteran employee, or automatically created by the management server 1, but it may be created by someone other than the supplier. For example, a person who provides welfare services to the organization to which the employee belongs may be allowed to create questions. In this case, the content of the employee quiz is not related to the product but to the welfare of the organization, so that it can contribute to the development of employees who belong to the human resources department or management department of the organization, for example. In addition, by making the content of the employee quiz the content of welfare services available to employees, it is possible to promote the use of welfare services by employees. It is also possible for employees to submit questions or improvement suggestions to the supplier.

[0095] In the above embodiment, the employee quiz is created as a quiz about a product, but is not limited to a product. For example, a quiz about a service to be provided may be created. In this case, the creator of the quiz may include a supplier that provides the service to the customer.

[0096] Moreover, the above-mentioned series of processes can be executed by hardware or software. In other words, the above-mentioned functional configuration is merely an example and is not particularly limited. That is, it is sufficient that the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and the type of functional block used to realize this function is not particularly limited to the above-mentioned example. Furthermore, the location of the functional block is not particularly limited and may be arbitrary. For example, the functional block of the management server 1 may be transferred to another device, or the functional block of the other device may be transferred to a server. Furthermore, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination of them.

[0097] When a series of processes is executed by software, a program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer built into dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0098] The recording medium containing such a program may be configured not only as a removable medium (not shown) distributed separately from the device main body in order to provide the program to the user, etc., but also as a recording medium etc. provided to the user in a state in which the medium is pre-installed in the device main body. Since the program can be distributed via a network, the recording medium may be mounted on or accessible to a computer connected or connectable to the network.

[0099] In this specification, the steps describing the program recorded on the recording medium include not only processes performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually. In addition, in this specification, the term "system" refers to an overall device composed of multiple devices, multiple means, etc.

[0100] In other words, the information processing device to which the present invention is applied can take various forms having the following configurations. That is, (1) an information processing device to which the present invention is applied (for example, the information processing device 1 in FIG. 3 ) is A storage means (e.g., the "storage unit 18" in FIG. 3) that stores an employee ID that identifies an employee and points owned by the employee in association with each other; A question output unit (e.g., the "question output unit 33" in FIG. 3) that outputs question data (e.g., the above-mentioned "employee quiz") related to a predetermined product or service; a response receiving unit (e.g., the "response receiving unit 34" in FIG. 3) for receiving response data from the employee in response to the output question data; A control means (e.g., "control unit 36" in FIG. 3) that adds or subtracts points associated with the employee ID stored in the storage means based on the answer data received by the answer receiving means; The information processing device is provided with: This allows employees to be presented with questions about products, etc., and points are awarded to them according to the answers they give to those questions, allowing them to acquire knowledge about products, etc. while having fun like playing a game. As a result, employees who actually come into contact with customers are encouraged to acquire knowledge about products, etc., which can lead to an increase in orders for products, etc., and promotion of sales.

[0101] (2) the storage means (for example, the “storage unit 18” in FIG. 3 ) stores the question data and the correct answer data corresponding to the question data; the question output means (for example, the "question output unit 33" in FIG. 3) outputs question data randomly selected from the plurality of question data stored in the storage means; The control means (e.g., "control unit 36" in Figure 3) reads out from the storage means the correct answer data corresponding to the question data related to the answer data received by the answer receiving means and compares it with the answer data, and based on the comparison result, adds or subtracts the points associated with the employee ID stored in the storage means. This allows employees to acquire knowledge about products, etc. while having fun as if playing a game, as questions about products, etc. are presented to employees and points are awarded to employees who answer the questions correctly. As a result, the acquisition of knowledge about products, etc. by employees who actually come into contact with customers is promoted, which leads to an increase in orders for products, etc. and promotion of sales.

[0102] (3) the storage means (e.g., the “storage unit 18” in FIG. 3) stores icon data (e.g., the above-mentioned “product badge”) corresponding to the output question data, The control means (e.g., “control unit 36” in FIG. 3) compares the answer data accepted by the answer accepting means with the correct answer data stored in the storage means, and outputs the icon data based on the comparison result. In this way, employees who answer questions correctly are given an icon that corresponds to the question, so employees can learn about products, etc. while having fun like playing a game. As a result, employees who actually come into contact with customers are encouraged to learn more about products, etc., which can lead to an increase in orders for products, etc., and promotion of sales.

[0103] Furthermore, (4) the question output means (e.g., the "question output unit 33" in FIG. 3) identifies the question data to be output based on a request from the employee (e.g., the request described above) or an identification symbol displayed on a product or an identification symbol presented when providing a service. As a result, questions are extracted based on requests from employees, so that questions that are in line with the employee's wishes can be presented.

[0104] (5) the storage means (for example, the “storage unit 18” in FIG. 3) further stores the employee ID and the accumulated points acquired by the employee in association with each other; The control means (for example, "control unit 36" in FIG. 3) compares whether or not the accumulated points exceed a predetermined value, and permits the addition of question data depending on the comparison result. This allows question data to be added according to the accumulated point value, and the difficulty of the correct answer to be changed.

[0105] (6) The storage means (for example, the “storage unit 18” in FIG. 3) further stores the employee ID and the accumulated points acquired by the employee in association with each other; The control means (for example, "control unit 36" in FIG. 3) outputs a result of comparing the accumulated points acquired by the employee with accumulated points acquired by other employees. This allows employees to compare their accumulated points with each other, providing an incentive to acquire product information.

[0106] (7) the storage means (for example, the "storage unit 18" in FIG. 3) further stores the employee ID and the question data to which the employee answered correctly in association with each other; The control means (for example, the "control unit 36" in FIG. 3) acquires sales data on the product or service corresponding to the question data that the employee answered correctly, The control means (for example, "control unit 36" in FIG. 3) calculates, for a particular product or service, the relationship between the employees who correctly answered the question data corresponding to that product or service and the sales data. This makes it possible to understand the extent to which the rate of correct answers to questions is contributing to increased orders for products and promotion of sales.

[0107] (8) The storage means (for example, the “storage unit 18” in FIG. 3) stores the employee ID and the use conditions of the points associated with the employee ID, The terms of use specify the period of use and the purpose of use (for example, periodic investment, use only at hot spring facilities, etc.). This allows the terms of use of points held by employees to be set with a usage period and purpose, enabling suppliers and other parties that grant points to employees to strategically manage the use of points by employees.

[0108] (9) The storage means (for example, the “storage unit 18” in FIG. 3) stores the total number of issued points for each point type, When the control means (for example, "control unit 36" in FIG. 3) adds the points associated with the employee ID, it subtracts points equivalent to the added points from the total number of issued points. This allows the total number of points given to employees to be managed for each type of point, making it possible to predetermine the total number of points given to employees for each type of point and to grant points within the range of that total number in a planned manner.

[0109] (10) The system further includes a specific information receiving means (e.g., the "specific information receiving unit 37" in FIG. 3) for receiving specific information (e.g., the number of so-called "likes") sent to the employee by an employee other than the employee, The control means (for example, "control unit 36" in FIG. 3) adds points to the employee who has received the specific information. This allows employees to increase or decrease points based on the evaluations of other employees, so employees can be evaluated not only by their employers or customers, but also by other employees, resulting in a multifaceted evaluation of employees.

[0110] (11) The storage means (e.g., the “storage unit 18” in FIG. 3 ) stores the employee ID who sent the specific information (e.g., the number of so-called “Likes”) and the other employee ID who received the specific information in association with each other, The control means (e.g., "control unit 36" in Figure 3) analyzes the relevance between the employee IDs based on the specific information stored in the storage means, and outputs the analysis results to a shift management device that performs shift management of the employee IDs. This enables shift management that takes into account the relationship between employees as evaluators and employees as evaluated.

[0111] In addition, (12) the specific information (e.g., the number of so-called "likes") includes behavioral information regarding the target behavior (e.g., information that the customer is providing polite customer service), The storage means (for example, the “storage unit 18” in FIG. 3 ) stores the behavior information in association with the specific information, The control means (for example, "control unit 36" in FIG. 3) analyzes the employee ID and the behavioral information from which the specific information has been acquired, and outputs the analysis results. This allows the points held by the employee to be increased or decreased based on information on the employee's behavior, making it possible for the employee to be evaluated by other employees, including colleagues who closely observe the employee's behavior, resulting in a more fair evaluation of the employee.

[0112] Also, (13) an information processing method to which the present invention is applied, A storage step of storing an employee ID for identifying an employee and points owned by the employee in association with each other; A question output step of outputting question data (e.g., the above-mentioned "employee quiz") related to a predetermined product or service; a response receiving step of receiving response data from the employee to the output question data; a control step of adding or subtracting points associated with the employee ID stored in the storage step based on the answer data received in the answer receiving step; Equipped with. This allows employees to be presented with questions about products, etc., and points are awarded to them according to the answers they give to those questions, allowing them to acquire knowledge about products, etc. while having fun like playing a game. As a result, employees who actually come into contact with customers are encouraged to acquire knowledge about products, etc., which can lead to an increase in orders for products, etc., and promotion of sales.

[0113] Also, (14) a program to which the present invention is applied, A storage step of storing an employee ID for identifying an employee and points owned by the employee in association with each other; A question output step of outputting question data (e.g., the above-mentioned "employee quiz") related to a predetermined product or service; a response receiving step of receiving response data from the employee to the output question data; a control step of adding or subtracting points associated with the employee ID stored in the storage step based on the answer data received in the answer receiving step; It is a program that causes a computer to execute the above. This allows employees to acquire knowledge about products while having fun as if playing a game, as they are presented with questions about products and are awarded points according to their answers to those questions. As a result, employees who actually come into contact with customers are encouraged to acquire knowledge about products, etc., which can lead to an increase in orders for products, etc., and promotion of sales. [Explanation of symbols]

[0114] 1: Management server, 2: Supplier terminal, 3: Employee terminal, 4: Employer terminal, 11: CPU, 18: Memory unit, 19: Communication unit, 31: Information acquisition unit, 32: Question registration unit, 33: Question output unit, 34: Answer reception unit, 35: Correct answer determination unit, 36: Control unit, 37: Specific information reception unit, S: Information processing system, N: Network

Claims

1. a storage means for storing an employee ID for identifying an employee and points held by the employee in association with each other; specific information receiving means for receiving specific information including behavioral information regarding the target behavior sent to the employee; a control means for adding or subtracting points associated with the employee ID stored in the storage means based on the specific information received by the specific information receiving means; An information processing device comprising:

2. The storage means stores the employee ID and the conditions for using the points associated with the employee ID; The terms of use specify the expiration date and purpose of use. The information processing device according to claim 1 .

3. The storage means stores the employee ID who sent the specific information and the ID of another employee who received the specific information in association with each other, The control means analyzes the relevance between the employee IDs based on the specific information stored in the storage means, and outputs the analysis result to a shift management device that manages shifts for the employee IDs. The information processing device according to claim 1 .

4. The control means analyzes the employee ID and the behavioral information from which the specific information was acquired, and analyzes the behavioral information that is the subject of the specific information. The information processing device according to claim 1 .

5. a storage step of storing an employee ID that identifies an employee and points held by the employee in association with each other; a specific information receiving step of receiving specific information including behavioral information regarding the target behavior sent to the employee; a control step of adding or subtracting points associated with the employee ID stored in the storage step based on the specific information received in the specific information receiving step; An information processing method comprising:

6. a storage step of storing an employee ID that identifies an employee and points held by the employee in association with each other; a specific information receiving step of receiving specific information including behavioral information regarding the target behavior sent to the employee; a control step of adding or subtracting points associated with the employee ID stored in the storage step based on the specific information received in the specific information receiving step; A program for executing the above on a computer.

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