Repair work support method and repair work support system

Abstract

To provide a repair work support method and repair work support system that enable workers to know delivery date and price of components required for repair work for each contractor when a building facility breaks down.SOLUTION: A repair work support method includes: when an abnormality occurs in a building facility and repair work is performed by a worker, causing a central monitoring device 4 to store work performance information including name of a contractor who performed the work, broken part of the building facility, replacement component, cost of the replacement component, and delivery date of the replacement component; causing a building group management server 5 to store facility failure information including facility information and the work performance information stored in the central monitoring device 4; and, when an abnormality occurs in the building facility and the broken part of the building facility is identified by the worker, causing the central monitoring device 4 to acquire facility failure information including the facility information of the building facility where the abnormality occurred and the broken part of the building facility where the abnormality occurred from among multiple pieces of facility failure information stored in the building group management server 5.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to a repair work support method and a repair work support system.

Background Art

[0002] In a building where a building management system is introduced, when an abnormality occurs in the monitoring equipment, workers are dispatched for primary response, but it takes time to confirm the cost and delivery time of parts for permanent repair.

[0003] Since each facility has various parts, even when the same facility as in the past has an abnormality, the response differs for each failure part, and the cost and delivery time of the parts also differ.

[0004] For example, the repair support system described in Patent Document 1 has a parts master database for managing repair parts. The parts master database is a storage means in which the inventory information, price information, and delivery time information of the parts of the transmission device are associated. The repair support system can obtain inventory information and the like regarding the parts necessary for repair by referring to the parts master database.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, in building facilities, the prices and delivery times of parts required for repair may differ depending on the vendor. In the repair support system described in Patent Document 1, the prices and delivery times of parts for each vendor cannot be known.

[0007] Therefore, an object of the present disclosure is to provide a repair work support method and a repair work support system that enable a worker to know the delivery date and price of parts required for repair work in the event of a failure of building facilities for each contractor.

Means for Solving the Problems

[0008] A repair work support method for supporting the repair work of building facilities according to the present disclosure includes a step of storing facility information of building facilities in a central monitoring device provided for each building, and a step of storing work performance information representing the work performance of a worker in the central monitoring device when an abnormality occurs in the building facilities and the repair work is performed by the worker. The work performance information includes the name of the contractor who performed the work, the failure location of the building facilities, replacement parts, the cost of the replacement parts, and the delivery date of the replacement parts. The repair work support method further includes a step of storing facility failure information including the facility information and the work performance information stored in the central monitoring device in a building group management server, and a step of the central monitoring device obtaining, from among a plurality of pieces of facility failure information stored in the building group management server, the facility failure information including the facility information of the building facilities in which the abnormality occurred and the failure location of the building facilities in which the abnormality occurred when an abnormality occurs in the building facilities and the failure location of the building facilities is specified by the worker.

[0009] The repair work support method of the present disclosure is a repair work support system that includes a central monitoring device provided for each building and a building group management server that manages a plurality of buildings, and supports the repair work of building facilities. The central monitoring device includes a first communication device, a display device, a first memory capable of storing facility information of building facilities and a first program, and a first processor that executes the first program. When an abnormality occurs in the building facilities and repair work is carried out by an operator, the first processor transmits facility failure information including the facility information and work performance information representing the work performance by the operator to the building group management server through the first communication device. When an abnormality occurs in the building facilities and the failure location of the building facilities by the operator is specified, the first processor transmits a search key including the facility information of the building facilities where the abnormality occurred and the failure location of the building facilities where the abnormality occurred stored in the first memory to the building group management server through the first communication device. When the first processor receives the facility failure information from the building group management server, it displays the received facility failure information on the display device. The building group management server includes a second communication device, a second memory capable of storing the facility failure information and a second program, and a second processor that executes the second program. When the second processor receives the facility failure information through the second communication device, it stores the facility failure information in the second memory. When the second processor receives the search key through the second communication device, it reads out the facility failure information including the search key from the second memory and transmits it to the central monitoring device through the second communication device.

Effect of the Invention

[0010] According to the present disclosure, an operator can know the delivery date and price of parts required for repair work at the time of failure of building facilities for each vendor.

Brief Description of the Drawings

[0011]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Mode for Carrying Out the Invention

[0012] Hereinafter, the embodiments will be described with reference to the drawings.

[0013] Embodiment. FIG. 1 is a diagram showing the configuration of a building facility repair work support system according to the embodiment.

[0014] The repair work support system includes a plurality of building facilities 2A-1, 2A-2, 2A-3, ··· 2B-1, 2B-2, 2B-3 ···, a plurality of facility controllers 3A-1, 3A-2, 3A-3, ··· 3B-1, 3B-2, 3B-3 ··· for controlling the corresponding building facilities, central monitoring devices 4A, 4B ··· provided for each building, and a building group management server 5 for managing a plurality of buildings B1, B2.

[0015] In the following description, the buildings B1, B2 ··· may be collectively referred to as building B, the building facilities 2A-1, 2A-2, 2A-3, ··· 2B-1, 2B-2, 2B-3 ··· may be collectively referred to as building facilities 2, the facility controllers 3A-1, 3A-2, 3A-3, ··· 3B-1, 3B-2, 3B-3 ··· may be collectively referred to as facility controller 3, and the central monitoring devices 4A, 4B ··· may be collectively referred to as central monitoring device 4.

[0016] FIG. 2 is a diagram showing the configurations of the central monitoring device 4 and the building group management server 5.

[0017] The central monitoring device 4 includes a communication device (A) 41, a communication device (B) 43, a display device 42, an input device 44, a memory 45, and a processor 46.

[0018] The communication device (A) 41 communicates with the facility controller 3.

[0019] The communication device (B) 43 communicates with the building group management server 5.

[0020] The display device 42 can display facility failure information for the operator.

[0021] The input device 44 receives inputs from the operator.

[0022] The memory 45 stores programs. The memory 45 further stores building facility information and work performance information.

[0023] The processor 46 executes the programs stored in the memory 45.

[0024] The building group management server 5 includes a communication device 51, a memory 52, and a processor 53.

[0025] The communication device 51 communicates with the central monitoring device 4.

[0026] The memory 52 stores programs. The memory 52 stores facility failure information.

[0027] The processor 53 executes the programs stored in the memory 52.

[0028] Figure 3 is a diagram showing an example of facility information.

[0029] The facility information represents information related to building facilities. The facility information includes the abnormal signal ID of the building facility, the facility type of the building facility, the manufacturer name of the building facility, and the model name of the building facility. The facility information is created by input from an operator or a building manager.

[0030] FIG. 4 is a diagram showing an example of work performance information.

[0031] The work performance information represents the work performed by the worker. The work performance information includes the abnormal signal ID of the building facility, the work execution date, the name of the contractor who performed the work, the failure location, the replacement parts, the work content, the cost of the replacement parts, and the delivery date of the replacement parts. The work performance information is created by the input of the worker who performed the repair work.

[0032] FIG. 5 is a diagram showing an example of equipment failure information.

[0033] The equipment failure information includes the building name, the equipment type of the building facility, the manufacturer name of the building facility, the model name of the building facility, the work execution date, the name of the contractor who performed the work, the failure location, the replacement parts, the work content, the cost of the replacement parts, and the delivery date of the replacement parts. The equipment failure information is created by the repair work support system from the equipment information and the work performance information.

[0034] FIG. 6 is a flowchart showing the procedure of the repair work support according to the embodiment.

[0035] In step S101, before the operation of the repair work support system or the like, the worker or the building manager inputs the equipment information of the building facility through the input device 44 of the central monitoring device 4.

[0036] In step S102, the processor 46 of the central monitoring device 4 stores the input equipment information in the memory 45.

[0037] In step S103, when the processor 46 of the central monitoring device 4 receives an abnormal signal of the building facility from the equipment controller 3 through the communication device (A) 41, the process proceeds to step S104.

[0038] In step S104, the worker performs the repair work.

[0039] In step S105, the operator inputs the work performance information through the input device 44 of the central monitoring device 4.

[0040] In step S106, the processor 46 of the central monitoring device 4 stores the input work performance information in the memory 45.

[0041] In step S107, the processor 46 of the central monitoring device 4 creates equipment failure information from the equipment information and work performance information having the ID of the same abnormal signal stored in the memory 45.

[0042] In step S108, the processor 46 of the central monitoring device 4 transmits the equipment failure information to the building group management server 5 through the communication device (B) 43.

[0043] In step S109, the processor 53 of the building group management server 5 receives the equipment failure information through the communication device 51.

[0044] In step S110, the processor 53 of the building group management server 5 stores the equipment failure information in the memory 52.

[0045] In step S111, when the processor 46 of the central monitoring device 4 receives an abnormal signal of the building equipment from the equipment controller 3 through the communication device (A) 41, the process proceeds to step S112.

[0046] In step S112, the operator identifies the failure location of the building equipment where the abnormality occurred.

[0047] In step S113, the processor 46 of the central monitoring device 4 reads out the equipment information including the ID of the abnormal signal from the memory 45.

[0048] In step S114, the processor 46 of the central monitoring device 4 generates a search key including the equipment information and the failure location.

[0049] In step S115, the processor 46 of the central monitoring device 4 transmits a search key to the building group management server 5 through the communication device (B) 43.

[0050] In step S116, the processor 53 of the building group management server 5 receives the search key through the communication device 51.

[0051] In step S117, the processor 53 of the building group management server 5 reads out one or more pieces of equipment failure information including the search key from among a plurality of pieces of equipment failure information stored in the memory 52.

[0052] In step S118, the processor 53 of the building group management server 5 transmits one or more pieces of equipment failure information to the central monitoring device 4 through the communication device 51.

[0053] In step S119, the processor 46 of the central monitoring device 4 receives one or more pieces of equipment failure information through the communication device (B) 43.

[0054] In step S120, the processor 46 of the central monitoring device 4 displays one or more pieces of equipment failure information on the display device 42. When the processor 46 of the central monitoring device 4 receives a plurality of pieces of equipment failure information, it displays the plurality of pieces of equipment failure information on the display device 42. Thus, when workers receive different pieces of equipment failure information for different workers, and the delivery dates and prices of replacement parts are different for each worker, the worker can appropriately select the worker from whom to order the replacement parts.

[0055] As described above, according to the present embodiment, a worker can know the delivery dates and prices of parts required for repair work when a building facility fails for each worker.

[0056] The above-described embodiment is a specific example of the following supplementary note.

[0057] (Supplementary Note 1) A repair work support method for supporting repair work of building facilities, Storing the facility information of the building facilities in a central monitoring device provided for each building; When an abnormality occurs in the building facilities and repair work is carried out by a worker, storing work performance information representing the work performance of the worker in the central monitoring device, wherein the work performance information includes the name of the contractor who carried out the work, the failure location of the building facilities, replacement parts, the cost of the replacement parts, and the delivery date of the replacement parts; The repair work support method further includes: Storing facility failure information including the facility information and the work performance information stored in the central monitoring device in a building group management server; When an abnormality occurs in the building facilities and the failure location of the building facilities is specified by a worker, the central monitoring device obtains, from among a plurality of pieces of the facility failure information stored in the building group management server, the facility failure information including the facility information of the building facilities in which the abnormality has occurred and the failure location of the building facilities in which the abnormality has occurred. A repair work support method including this.

[0058] (Supplementary Note 2) The facility information of the building facilities includes the type of the building facilities, the name of the manufacturer of the building facilities, and the model name of the building facilities. The repair work support method described in Supplementary Note 1.

[0059] (Supplementary Note 3) The work performance information further includes the date on which the work was carried out and the content of the work. The repair work support method described in Supplementary Note 1 or 2.

[0060] (Supplementary Note 4) The facility information and the work performance information include the ID of an abnormality signal output by the building facilities. The step of storing the facility failure information in the building group management server includes the step of creating the facility failure information from the facility information and the work performance information including the ID of the same abnormality signal stored in the central monitoring device. The repair work support method according to any one of Supplementary Notes 1 to 3.

[0061] (Supplementary Note 5) The repair work support method according to any one of appendix 1 to 4, further comprising a step of displaying a plurality of pieces of equipment failure information when a plurality of pieces of equipment failure information are acquired.

[0062] (Appendix 6) A repair work support system comprising a central monitoring device provided for each building and a building group management server for managing a plurality of buildings, the repair work support system supporting repair work for building facilities, The central monitoring device A first communication device; A display device; a first memory capable of storing facility information of the building facility and a first program; a first processor that executes the first program; when an abnormality occurs in the building equipment and repair work is carried out by a worker, the first processor transmits equipment fault information including the equipment information and work performance information representing the work performance of the worker to the building group management server via the first communication device; the first processor, when an abnormality occurs in the building equipment and a faulty part of the building equipment is identified by an operator, transmits a search key including equipment information of the building equipment in which the abnormality has occurred and the faulty part of the building equipment in which the abnormality has occurred, which are stored in the first memory, to the building group management server via the first communication device; When the first processor receives the equipment failure information from the building group management server, the first processor displays the received equipment failure information on the display device; The building group management server, A second communication device; and A second memory capable of storing the equipment failure information and a second program; a second processor that executes the second program; When the second processor receives the equipment fault information through the second communication device, the second processor stores the equipment fault information in the second memory; When the second processor receives the search key through the second communication device, it reads out the equipment failure information including the search key from the second memory and transmits it to the central monitoring device through the second communication device. A repair work support system.

[0063] (Appendix 7) The equipment information of the building equipment includes the type of the building equipment, the manufacturer name of the building equipment, and the model name of the building equipment. The repair work support system described in Appendix 6.

[0064] (Appendix 8) The work performance information further includes the date when the work was carried out and the content of the work. The repair work support system described in Appendix 6 or 7.

[0065] (Appendix 9) The equipment information and the work performance information include the ID of the abnormal signal output by the building equipment. When the first processor reads out the equipment information and the work performance information including the ID of the same abnormal signal from the first memory, it creates equipment failure information including the read equipment information and work performance information. The repair work support system according to any one of Appendices 6 to 8.

[0066] (Appendix 10) When the first processor receives a plurality of pieces of the equipment failure information from the building group management server, it displays the received plurality of pieces of the equipment failure information on the display device. The repair work support system according to any one of Appendices 6 to 9.

[0067] The embodiments disclosed this time should be considered as illustrative in all respects and not restrictive. The scope of the present invention is shown not by the above description but by the claims, and it is intended that all modifications within the meaning and scope equivalent to the claims are included.

Explanation of Signs

[0068] 2A-1 to 2A-3, 2B-1 to 2B-3 building facilities, 3A-1 to 3A-3, 3B-1 to 3B-3 equipment controllers, 4A, 4B central monitoring devices, 5 building group management server, 41, 43, 51 communication devices, 42 display device, 44 input device, 45, 52 memory, 46, 53 processor.

Claims

1. A repair work support method for supporting repair work of building facilities, comprising: storing the facility information of the building facilities in a central monitoring device provided for each building; when an abnormality occurs in the building facilities and repair work is carried out by a worker, storing work performance information representing the work performance by the worker in the central monitoring device, wherein the work performance information includes the name of the contractor who carried out the work, the failure part of the building facilities, replacement parts, the cost of the replacement parts, and the delivery date of the replacement parts; the repair work support method further comprises: storing facility failure information including the facility information and the work performance information stored in the central monitoring device in a building group management server; when an abnormality occurs in the building facilities and the failure part of the building facilities by the worker is specified, acquiring, from a plurality of pieces of the facility failure information stored in the building group management server, the facility failure information including the facility information of the building facilities in which the abnormality has occurred and the failure part of the building facilities in which the abnormality has occurred. A repair work support method.

2. The repair work support method according to claim 1, wherein the facility information of the building facilities includes the type of the building facilities, the name of the manufacturer of the building facilities, and the model name of the building facilities.

3. The repair work support method according to claim 1, wherein the work performance information further includes the date on which the work was carried out and the content of the work.

4. The facility information and the work performance information include the ID of an abnormal signal output by the building facilities, and the step of storing the facility failure information in the building group management server includes the step of creating the facility failure information from the facility information and the work performance information including the ID of the same abnormal signal stored in the central monitoring device. The repair work support method according to claim 1.

5. The repair work support method according to claim 1, further comprising the step of displaying a plurality of pieces of the facility failure information when a plurality of pieces of the facility failure information are acquired.

6. A repair work support system for supporting repair work of building facilities, comprising a central monitoring device provided for each building and a building group management server for managing a plurality of buildings, wherein the central monitoring device includes: a first communication device; a display device; a first memory capable of storing the facility information of the building facilities and a first program; a first processor for executing the first program. When an abnormality occurs in the building facility and repair work is carried out by a worker, the first processor transmits facility failure information including the facility information and work performance information representing the work performance by the worker to the building group management server through the first communication device. When an abnormality occurs in the building facility and the failure location of the building facility by the worker is specified, the first processor transmits a search key including the facility information of the building facility in which the abnormality has occurred and the failure location of the building facility in which the abnormality has occurred stored in the first memory to the building group management server through the first communication device. When the first processor receives the facility failure information from the building group management server, it displays the received facility failure information on the display device. The building group management server includes: a second communication device; a second memory capable of storing the facility failure information and a second program; a second processor that executes the second program. When the second processor receives the facility failure information through the second communication device, it stores the facility failure information in the second memory. When the second processor receives the search key through the second communication device, it reads out the facility failure information including the search key from the second memory and transmits it to the central monitoring device through the second communication device. A repair work support system.

7. The repair work support system according to claim 6, wherein the facility information of the building facility includes the type of the building facility, the manufacturer name of the building facility, and the model name of the building facility.

8. The repair work support system according to claim 6, wherein the work performance information further includes the date on which the work was carried out and the content of the work.

9. The facility information and the work performance information include the ID of an abnormal signal output by the building facility. The repair work support system according to claim 6, wherein the first processor reads out the facility information and the work performance information including the ID of the same abnormal signal from the first memory and creates the facility failure information including the read facility information and work performance information.

10. The repair work support system according to claim 6, wherein when the first processor receives a plurality of the facility failure information from the building group management server, it displays the received plurality of the facility failure information on the display device.

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