Information display system, information display device and information display method

Abstract

To provide an information display system, an information display device and method, allowing a user to easily obtain accurate information and allowing an information provider to display optimal information for various users.SOLUTION: In an information display system including an information display device that displays information for a user, and an administrative server that manages the information to be displayed on the information display device, a management control unit includes: a concierge information generation processing unit that generates a concierge image by an image generative AI or image editing means; a display information processing unit that combines the concierge image generated in the concierge information generation processing unit, voice, text and image information to process information to be displayed on the information display device; a commodity information processing unit; an order reception processing unit; and a customer information processing unit. A display unit of the information display device is configured with a concierge image display region displaying the concierge image registered in a concierge image storage unit, and an information display region displaying information for the user to search for information or select a commodity.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to an information display system, an information display device, and an information display method that provide information guidance by using a concierge image to provide customer service and display information desired by a user. [Background technology]

[0002] Conventionally, in order to obtain detailed information about products, exhibits, facilities, etc. at stores, exhibition halls, commercial facilities, etc., users have typically approached store clerks, sellers, or staff members and directly asked about the information they were looking for. Furthermore, when there is information provided on the web or on a shopping site that one wishes to know, one can contact the site owner by e-mail and obtain the information through a reply. In recent years, chatting, where users communicate with an operator by inputting text via a terminal screen, has become a widely used method of obtaining information.

[0003] For example, Patent Document 1 discloses a technology in which, in order for a customer to obtain information, a chat is enabled between an information processing terminal used by the customer and a monitoring device used by an operator, and a chat screen is displayed on the information processing terminal used by the customer so that the customer can chat with the operator.The customer can then enter comments on the chat screen about the information they want to know and receive a chat response from the operator to obtain the information.

[0004] Furthermore, Patent Document 2 discloses a technology in which a robot provides visitors with guide information such as explanations of exhibits. This robot is equipped with a recording means for recording the browsing behavior of users when they visit as a history, and is configured to be able to converse with the users based on that information when they return. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2019-153190 [Patent Document 2] Japanese Patent Application Laid-Open No. 2015-066623 Summary of the Invention [Problem to be solved by the invention]

[0006] As mentioned above, there are various ways to obtain and provide information, but none of them are ideal for all users or information providers. For example, when obtaining information directly from a store clerk, salesperson, or attendant, not all store clerks have the same accurate information, and the information obtained varies depending on the level of knowledge of the person you ask. This is particularly evident in recent years, when there is a labor shortage. Furthermore, users who are not good at interpersonal communication may find it difficult to ask directly, and may be annoyed by receiving more than necessary customer service. Furthermore, as globalization increases the number of users who speak different languages, it is unrealistic to secure store clerks who can speak all languages.

[0007] Furthermore, chat-based information acquisition methods, which have become widely used in recent years, can have the same problems as face-to-face interactions when handled by an operator, and are avoided by elderly users and users who are not accustomed to typing text into chat screens. Furthermore, it is difficult to obtain sufficient information from the text displayed on the device screen alone, making it difficult to ask follow-up questions, and when interacting with a chatbot or robot, the displayed comments and voices give a cold, mechanical impression, making them unfriendly.

[0008] To solve the above problems, the present invention provides an information display system that allows users to easily obtain accurate information while communicating with them through a friendly concierge image that appears to talk to them, just like a store clerk, and that enables information providers to provide optimal information to various users. [Means for solving the problem]

[0009] The present inventors have solved the above problems by the following means. [1] An information display system in which an information display device that displays information for a user and a management server that manages the information displayed on the information display device are connected to each other via a communication network so that they can communicate with each other, The information display device includes a display unit that displays moving images and displays audio information and text information, an input unit through which a user inputs information, a transmitting / receiving unit that transmits and receives the information to be displayed on the display unit and the information input by the input unit to and from a management server, and a control unit that controls the entire information display device; the management server comprises a transmitting / receiving unit for transmitting and receiving information, a management control unit, and a storage unit; The management control unit includes a concierge image generation processing unit that generates a concierge image using an image generation AI or an image editing means, a display information processing unit that processes information to be displayed on the information display device by combining the concierge image generated by the concierge image generation processing unit with voice, text, and image information, a product information processing unit that analyzes and selects information to be displayed on the information display device, an order processing unit, and a customer information processing unit, the storage unit includes a concierge image storage unit that registers the concierge image data generated by the concierge image generation processing unit, a product information storage unit that registers product information, and a customer information storage unit; An information display system characterized in that the display unit of the information display device is composed of a concierge image display area in which a concierge image registered in the concierge image storage unit is displayed, and an information display area in which information for users to search for information or select products is displayed.

[0010] [2] The information display system described in [1] is characterized in that the information displayed on the display unit of the information display device to assist and guide users in their information searches and purchasing behavior is controlled by a management control unit so that the operation of the image is displayed in association with the operation of the concierge image.

[0011] [3] The information display system described in [1] is characterized in that the concierge image is generated by a concierge image generation processing unit as a realistic and natural image of a person and registered in a concierge image storage unit, and the display information processing unit controls the display unit of the information display device to associate the concierge image with audio or text information and display it on the display unit so that the information displayed on the display unit is displayed in an interactive format in response to information input by the user.

[0012] [4] The information display system described in [1], characterized in that the display of the concierge image displayed in the concierge image display area of ​​the display unit of the information display device is controlled by associating images, audio, and text so as to display guide information for guiding movement or screen transitions on the display unit of the information display device.

[0013] [5] The information display system according to claim 1, characterized in that the audio or text information displayed together with the concierge image is displayed in any selected language.

[0014] [6] An information display providing device comprising an information display device having a display unit that displays information for users and a management server that manages and processes information, The information display device comprises a display unit that displays moving images and displays audio information and text information, an input unit through which a user inputs information, a transmitting / receiving unit that transmits and receives information to be displayed on the display unit and information input by the input unit, and a control unit that controls the entire information display device; The management server comprises a management control unit and a storage unit, and the management control unit comprises a concierge image generation processing unit that generates a concierge image using an image generation AI or an image editing means, a display information processing unit that combines the concierge image generated by the concierge image generation processing unit with voice, text, and image information to process information to be displayed on the information display device, a product information processing unit that analyzes and selects information to be displayed on the information display device, an order processing unit, and a customer information processing unit, the storage unit includes a concierge image storage unit that registers the concierge image data generated by the concierge image generation processing unit, a product information storage unit that registers product information, and a customer information storage unit; An information display providing device characterized in that the display unit of the information display device is composed of a concierge image display area in which a concierge image registered in the concierge image storage unit is displayed, and an information display area in which information for the user to search for information or select products is displayed.

[0015] [7] An information display method using an information display system, (1) a step in which an information display device acquires a concierge image and product information from a management server; (2) a step in which a control unit of the information display device displays the concierge image acquired from the management server in a concierge image display area of ​​the display unit, displays the product information acquired from the management server in an information display area, and controls the display unit of the information display device to display an initial screen; (3) When the control unit of the information display device detects the approach of a person or receives an input signal from a user, the control unit of the information display device enlarges the concierge image display area of ​​the display unit of the information display device, enlarges and displays the concierge image, plays a video of the concierge image, and simultaneously outputs audio information acquired from the display information processing unit of the management server; (4) displaying image or text information in an information display area of ​​a display unit of the information display device so that a plurality of category candidates based on the product category information acquired from the product information processing unit of the management server can be selected, and outputting a voice or displaying text information prompting the user to select one of the categories; (5) arranging a product selection screen listing multiple products belonging to the selected category in the information display area of ​​the display unit, displaying any product so that it can be selected, reducing the concierge image display area of ​​the display unit, displaying a concierge image in the concierge image display area, and outputting audio or displaying text information to prompt the user to select a product; (6) when an input signal indicating that an arbitrary product is selected from the plurality of products is received, playing the video of the concierge image and simultaneously outputting information about the product as audio or text information; An information display method comprising: [Effects of the Invention]

[0016] According to the present invention, information is displayed through a concierge image generated by a concierge image generation processing unit in the form of a realistic and natural human figure, and information to assist and guide users in their information searches and purchasing behavior is displayed in association with the movements of the concierge image, making it as friendly as face-to-face customer service, and the information is easy to understand and use both visually and audibly.

[0017] Furthermore, because the service is non-personal, there will be no individual differences in the quality of the information provided, and accurate information can be provided. It is also available 24 hours a day, so users can obtain information and support at any time. Furthermore, by adding an automatic translation function, it becomes possible to support any language, making the system suitable for globalization.

[0018] In addition, additions or modifications to the information to be provided can be made simply by adding it to the storage section of the management server or by adding or modifying data from an administrator terminal via the network, making it possible to fully accommodate new information or large amounts of information. Furthermore, since the concierge image generated by the concierge image generation processing section is used, there is no need to request a model to take a photograph for each product or piece of information, no troubles regarding rights arise when using an employee model, and the concierge image can be easily changed to match the fashion of the times.

[0019] Furthermore, by recording, saving, aggregating, and analyzing the content of communication between users and concierge images, it becomes easier to understand users' preferences, needs, trends, etc., which makes it possible to develop effective marketing strategies and improve products. [Brief explanation of the drawings]

[0020] [Figure 1] 1 is a schematic diagram of an embodiment of an information display system according to the present invention; [Figure 2] 1 is a block diagram illustrating a functional configuration of an embodiment of an information display system according to the present invention. [Figure 3-1] 1 is a schematic diagram showing a display example on a display unit of an information display device of an information display system according to the present invention. [Figure 3-2] 1 is a schematic diagram showing a display example on a display unit of an information display device of an information display system according to the present invention. [Figure 4] 1 is a block diagram illustrating a functional configuration of an embodiment of an information display providing device according to the present invention; [Figure 5] 1 is a flowchart showing an example of an information display method according to the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0021] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An information display system and an information display device according to the present invention will be described with reference to the accompanying drawings. It should be noted that the configurations, numerical conditions, etc. of the following embodiments of the invention are merely preferred examples. Therefore, the present invention can be implemented in many different forms and is not limited to the following embodiments. Many modifications can be made that achieve the effects of the present invention without departing from the scope of the technical idea of ​​the present invention.

[0022] [Overall configuration] The information display system of the present invention is configured such that a management server 2, an information display device 3, and an administrator terminal 4 are connected to each other so that they can communicate with each other via a communication network 100, as shown in Figure 1, which is a schematic diagram of an example of an information display system of the present invention, and Figure 2, which is a block diagram explaining the functional configuration of an example of an information display system of the present invention. In the figure, 1 is an information display system, 2 is a management server, 3 is an information display device, 4 is a manager's terminal, and 100 is a communication network such as the Internet. Also, 21 is a transmission / reception unit, 22 is a management control unit, 23 is a memory unit, 221 is a concierge image generation processing unit, 222 is a display information processing unit, 223 is an order processing unit, 224 is a customer information processing unit, 231 is a concierge image memory unit, 232 is a product information memory unit, and 233 is a customer information memory unit. Reference numeral 31 denotes a display unit of the information display device, 32 denotes a control unit, 33 denotes a transmission unit, and 34 denotes an input unit.

[0023] The information display system 1 of the present invention is a system that displays information on the display unit 31 of the information display device 3 in order to provide information to users, and is a system that realizes this by displaying information such as assistance in searching for information on products, etc. and providing recommended information through communication with users, even though it is a non-face-to-face form of customer service. When displaying information, the system acts as a concierge, supporting users to provide the most appropriate information from the vast amount of information available, using video images of people, audio, text, etc., allowing it to flexibly respond to users seeking a variety of information.

[0024] FIG. 2 shows an embodiment of the functional configuration of an information display system according to the present invention. The information display system 1 of the present invention comprises an information display device 3 that displays information for users, a management server 2 that manages the information displayed on the information display device 3, and an administrator terminal 4 that provides information to the management server 2, all of which are connected to each other via a communication network 100 so that they can communicate with each other. The information display device 3 comprises a display unit 31 that displays moving images and displays audio information and text information, an input unit 34 through which the user inputs information, a transmission / reception unit 33 that transmits and receives the information displayed on the display unit 31 and the information input by the input unit 34 to and from the management server 2, and a control unit 32 that controls the entire information display device 3.

[0025] The management server 2 is composed of a transmission / reception unit 21 for transmitting and receiving information, a management control unit 22, and a memory unit 23, and the management control unit 22 is equipped with a concierge image generation processing unit 221 for generating a concierge image using image generation AI or image editing means, a display information processing unit 222 for combining the concierge image generated by the concierge image generation processing unit 221 with voice, text, and image information to process the information to be displayed on the information display device 3, a product information processing unit 223 for analyzing and selecting information to be displayed on the information display device 3, an order processing unit 224, and a customer information processing unit 225. The storage unit 23 is configured to include a concierge image storage unit 231 that registers concierge image data generated by the concierge image generation processing unit 221, a product information storage unit 232 that registers product information, and a customer information storage unit 233.

[0026] The display unit 31 of the information display device 3 includes a concierge image display area 311 that receives the concierge image data registered in the concierge image storage unit 231 and displays a concierge image, and an information display area 312 that displays information for a user to search for information or select a product. The concierge image display area 311 and the information display area 312 may be formed completely separately or may be formed with both areas overlapping each other.

[0027] [Information display device] In the present invention, the information display device 3 may be an electronic device used by users to search for and check information, such as a smartphone, tablet device, or computer device, or a digital signage device that is installed in stations, stores, facilities, offices, etc. and uses digital technology for communication and display means to display images and text on a display and is used as an information and advertising medium. The information display device 3 in the present invention is not particularly limited as long as it has a display unit 3 that can display and play video of concierge image data, product information, assistance information, etc. transmitted from the management server 2.

[0028] The information display device 3 is equipped with a transmission / reception unit 33 for receiving information data and image data transmitted from the management server 2 and transmitting instructions from the user inputted from the input unit of the information display device 3 to the management server 2. The information display device 3 and the management server 2 may send and receive information either wired or wirelessly as long as mutual data transmission is possible, and the information display device 3 and the management server 2 may be configured as an integrated unit.

[0029] The input unit 34 of the information display device 3 may be a touch panel, a keyboard, a button press, or a microphone that collects voice information from the user. Furthermore, when the information display device 3 is a digital signage, a human sensor that detects when a person stops in front of the display unit 31 may be provided.

[0030] [Administration Server] As shown in Fig. 2, the management server 2 according to the present invention is composed of a transmitting / receiving unit 21 for transmitting and receiving information, a management control unit 22, and a storage unit 23, and is also composed of a computer equipped with a CPU, memory, a recording device, an input device, and various interfaces. Note that these do not have to be physically integrated devices, and a configuration in which all or part of their functions are provided via a cloud server or the like on a network may be adopted. Furthermore, the information display device 3 and the management server 2 may be integrated, and the functions of the control unit 32 of the information display device 3 may be controlled by the management control unit 22 of the management server 2.

[0031] The management control unit 22 of the management server 2 includes at least a concierge image generation processing unit 221, a display information processing unit 222, and a product information processing unit 223, and also includes an order processing unit 223 and a customer information processing unit 224 according to its intended use. The concierge image generation processing unit 221 generates a concierge image using an image editing unit such as an image generation AI or an image editing application. In the information display system 1 of the present invention, the concierge image generated by the concierge image generation processing unit 221 is positioned as a guide connecting the user with the information the user seeks, and the concierge image generation processing unit 221 is programmed to generate a realistic and natural-looking figure that creates the illusion of being guided by a human. For example, as in the concierge image 10 displayed on the display unit 31 of the information display device 3 shown in FIG. 3, the concierge image generation processing unit 221 instructs the image generation AI to display a natural smile, a likable clean appearance, polite manners, and speaking style, which are essential for human customer service, as a still image or video. In addition, by specifying male or female, junior or senior, etc., depending on the information to be provided, the concierge image generation processing unit 221 instructs the image generation AI to generate an image that gives a more natural impression to the user.

[0032] The concierge image generation processing unit 221 is not limited to image generation using image generation AI, but can also be used with, for example, image data drawn using an image editing application with a human model, or video edited from actual footage of a model person.

[0033] The display information processing unit 222 combines the concierge image 10 generated by the concierge image generation processing unit 221 with audio, text, and image information to process the information to be displayed on the information display device 3. Patterns for combining the concierge image 10 with audio and text information are registered in advance, and processing is performed to obtain the optimal combination according to instructions from the user.

[0034] Furthermore, the audio and text information to be combined with the concierge image 10 may utilize guidance patterns formed by pre-trained machine learning, or may be a means of learning by referring to user instructions and search history and generating guidance patterns as appropriate. The display information processing unit 222 controls the display unit 31 of the information display device 3 to associate the concierge image 10 with audio information or text information and display the information on the display unit 31 in such a way that the information displayed on the display unit 31 is displayed in an interactive format in response to information input by the user. At this time, the audio information played back as if spoken by the concierge image 10 and the text information to be presented are analyzed, and the facial expressions and mouth movements of the concierge image 10 are processed to appear natural. It should be noted that the combination with the concierge image 10 is not limited to audio or text information, and may be combined with, for example, other related images.

[0035] The product information processing unit 223 of the management control unit 22 selects information about the product to be provided to the user from the product information stored in the product information storage unit 232 of the storage unit 23, and processes the information so that it can be displayed on the display unit 31 of the information display device 3. At that time, the display information processing unit 222 is instructed to process information that should be displayed as part of the operation of the concierge image 10.

[0036] Furthermore, the product information processing unit 223 records the product information sent from the administrator terminal 4 in the product information storage unit 232 of the storage unit 23, stores it in a database, analyzes purchasing trends from historical information such as the number of times a user has considered a product and the number of times they have purchased a product, and processes the product information so that the results are reflected in the analysis. For example, if statistics are taken of the number of times a user has checked detailed information on products displayed based on the keyword "curry," and the next time the keyword "curry" is used as a search word, the processing is set to display the product that has been checked the most frequently in the statistics as a "recommended" product on the display unit 31. At that time, by playing the concierge image 10 and the audio "We recommend this," the user's attention is shifted to the recommended product, and the user can consider purchasing it.

[0037] Note that the product information processing unit 223 not only processes information related to "products," but also handles various types of information. For example, when displaying rental information for real estate, the rental information is recorded in the product information storage unit 232 of the storage unit 23, processed by the product information processing unit 223, and controlled so that it can be displayed on the display unit 31, even though the real estate is not a product because it is for rent. Also, when displaying information about art pieces at an exhibition venue, the art pieces cannot be bought or sold and are not products, but information about the art pieces that the user wants to view is recorded in the product information storage unit 232 of the storage unit 23, processed by the product information processing unit 223, and controlled so that it can be displayed on the display unit 31.

[0038] In addition, when the information display device 3 of the present invention is used on a shopping site or in a commercial facility, the management control unit 22 may be provided with an order processing unit 224 so that product orders and payments can be made from the information display device 3, or may be configured to store and use information on users as customers based on their identification information and product purchase history, in which case the management control unit 22 may be provided with a customer information processing unit 225.

[0039] The memory unit 23 of the management server 2 comprises a concierge image memory unit 231 that registers concierge image data generated by the concierge image generation processing unit 221 as described above, a product information memory unit 232 that registers product information, and a customer information memory unit 233, which are referenced by various processing units of the management control unit 22 and controlled so that they can be displayed on the display unit 31.

[0040] [Example] An embodiment will be described based on the schematic diagrams of FIGS. 3-1 and 3-2 showing display examples on the display unit of the information display device of the information display system according to the present invention. 3-1(a), a concierge image 10 is displayed in the concierge image display area 31a of the display unit 31 of the information display device 3, and audio information 6 of "Welcome" is displayed as if it were being spoken by the concierge image 10. The display information processing unit 222 processes the concierge image 10 into a video that moves the mouth in the same way as when "Welcome" is pronounced. 3-1(b), a concierge image 10 is displayed in the concierge image display area 31a of the display unit 31 of the information display device 3, product information is displayed in the information display area 31b to make it easier for the user to search for information, and audio information 6 saying "Tap below to find the curry you want to see" is displayed as if it were being spoken by the concierge image 10. The display information processing unit 222 processes the concierge image 10 into a video that moves its mouth as if it is saying "Tap below to find the curry you want to see." In addition, in this example, text information such as "Please tap on the curry you wish to view below" is displayed in the information display area 31b, and a guide 7 for moving around and changing screens on the display unit 31 of the information display device 3 is displayed, realizing a display that the user can operate intuitively.

[0041] In Figure 3-2(a), a group of products corresponding to the category selected by the user is displayed in the information display area 31b on the display unit 31 of the information display device 3, and a concierge image 10 is displayed in the concierge image display area 31a at the top of the screen so that the concierge image 10 can be asked questions at any time. When the user touches any product from the product group displayed on the display unit 31, details of that product are displayed on the display unit 31 as shown in FIG. 3-2(b). The product details are information recorded in the product information storage unit 232 of the storage unit 23, selected by the product information processing unit 222, processed so that they can be displayed on the display unit 31, and sent to the information display device 3 as product information, and the information desired by the user is displayed on the display unit 31.

[0042] FIG. 4 is a block diagram illustrating the functional configuration of an embodiment of the information display providing device according to the present invention. The information display providing device 30 shown in Figure 4 comprises an information display device 3 equipped with a display unit 31 that displays information for users, and a management server 2 that manages and processes information. The information display device 3 comprises the display unit 31 that displays moving images and displays audio information and text information, an input unit 34 through which users input information, a transmission / reception unit 33 that transmits and receives information to be displayed on the display unit 31 and information input by the input unit 34, and a control unit 32 that controls the information display device 3 as a whole. The management server 2 comprises a management control unit 22 and a memory unit 23, and the management control unit 22 includes a concierge image generation processing unit 220 that generates a concierge image 10 using an image generation AI or image editing means, a display information processing unit 221 that combines the concierge image 10 generated by the concierge image generation processing unit 220 with voice, text, and image information to process the information to be displayed on the information display device 3, a product information processing unit 222 that analyzes and selects information to be displayed on the information display device 3, an order processing unit 223, and a customer information processing unit 224. The storage unit 23 also includes a concierge image storage unit 231 that registers concierge image data generated by the concierge image generation processing unit 220, a product information storage unit 232 that registers product information, and a customer information storage unit 233. In the information display providing device 30 of the present invention, the display unit 31 of the information display device 3 is composed of a concierge image display area 31a in which the concierge image 10 registered in the concierge image memory unit 231 is displayed, and an information display area 31b in which information for the user to search for information or select products is displayed. The functions of each device and processing unit are the same as those described above, so they will be omitted, but the information display device 3 and management server 2 of the information display providing device 30 may be integrated devices or physically separate devices, and the management server 2 may be a server on the cloud, in which case the management server 2 will be provided with a transmission / reception unit equipped with a communication interface capable of sending and receiving information.

[0043] An information display method using the information display system according to the present invention will be described based on the flowchart of FIG. 5 showing an example of the information display method according to the present invention. (1) First, the control unit 32 of the information display device 3 acquires the concierge image 10 information from the concierge image storage unit 231 and the product information from the product information storage unit 232 of the management server 2 (S1). and, (2) The control unit 32 of the information display device 3 displays the concierge image 10 acquired from the concierge image storage unit 231 of the management server 2 in the concierge image display area 31a of the display unit 31 of the information display device 3, displays the product information acquired from the product information storage unit 232 of the management server 2 in the information display area 31b, and controls the display unit 31 of the information display device 3 to display an initial screen (S2).

[0044] Next, (3) when the control unit 32 of the information display device 3 detects a person approaching the information display device 3 or receives an input signal from a user, it enlarges the concierge image display area 31a of the display unit 31 of the information display device 3, enlarges and displays the concierge image 10, plays a video of the concierge image 10, and simultaneously outputs the audio information obtained from the display information processing unit 221 of the management server 2 (S3).

[0045] Then, (4) in the information display area 31b of the display unit 31 of the information display device 3, images or text information are displayed to enable selection of multiple category candidates based on the product category information acquired from the product information processing unit 222 of the management server 2, and audio is output or text information is displayed to prompt the user to select one of the categories (S4).

[0046] (5) A product selection screen listing multiple products belonging to the selected category is placed in the information display area 31b of the display unit 31, and any product is displayed so that it can be selected. The concierge image display area 31a is reduced in size so as not to interfere with product selection, and a concierge image 10 is displayed in the concierge image display area 31a, and a voice prompting product selection is output or text information is displayed (S5). (6) When the control unit 32 of the information display device 3 receives an input signal indicating that any product is selected from the plurality of products, it plays the video of the concierge image 10 and also outputs information about the product as audio or text information (S6).

[0047] The above method executes a method of displaying information on the information display device 3 using the information display system according to the present invention. In addition, convenience for users can be improved by adding a step of displaying detailed information about a product on a separate screen by tapping the image of the product displayed on the display unit 31, and a step of purchasing the product after selecting the product. Thus, according to the information display method of the present invention, the user can easily obtain information, and is guided by playing back a concierge image or outputting a voice, thereby realizing information display that is easy for anyone to use. [Industrial Applicability]

[0048] The information display system, information display device, and information display method of the present invention generate realistic and natural human images as concierge images and guide users to display the information they are looking for, making them easy and familiar to use for a variety of users.For example, when providing location information at a zoo, the concierge image can be a realistic image of an animal, or when providing information about fish at an aquarium, the concierge image can be the fish itself, making it more familiar and enjoyable for users. [Explanation of symbols]

[0049] 1 Information display system 2 Management Server 21 Transmitter / receiver 22 Management and Control Unit 23 Memory section 3 Information display device 31 Display section 31a Concierge image display area 31b Information display area 32 Control section 33 Transmitter / Receiver 34 Input section 4. Administrator terminal 6 Audio information 7 Guide 10 Concierge Images 30 Information display and provision device 100 Communication Network

Claims

1. An information display system in which an information display device that displays information for a user and a management server that manages information to be displayed on the information display device are connected to each other via a communication network so as to be able to communicate with each other, The information display device includes: a display unit that displays video, audio information, and text information; an input unit for a user to input information; a transmitting / receiving unit that transmits and receives information to be displayed on the display unit and information inputted by the input unit to and from a management server; a control unit that controls the entire information display device, the management server comprises a transmitting / receiving unit for transmitting and receiving information, a management control unit, and a storage unit; The management control unit includes: a concierge image generation processing unit that generates a concierge image using an image generation AI or an image editing means; a display information processing unit that combines the concierge image generated by the concierge image generation processing unit with voice, text, and image information and processes information to be displayed on the information display device; a product information processing unit that analyzes and selects information to be displayed on the information display device; An order processing unit and a customer information processing unit are provided, The storage unit a concierge image storage unit that registers the concierge image data generated by the concierge image generation processing unit; The system comprises a product information storage unit for registering product information and a customer information storage unit, The display unit of the information display device comprises: a concierge image display area in which a concierge image registered in the concierge image storage unit is displayed; and an information display area in which information for a user to search for information or select a product is displayed.

2. The information display system described in claim 1, characterized in that the operation of the image is controlled by a management control unit so that information displayed in the concierge image display area of ​​the display unit of the information display device, and which assists and guides the user's information search and purchasing behavior, is displayed in association with the operation of the concierge image.

3. The information display system described in claim 1, characterized in that the concierge image is generated by a concierge image generation processing unit as a realistic and natural image of a person and registered in a concierge image memory unit, and the display information processing unit controls the display unit of the information display device to associate the concierge image with audio or text information and display it on the display unit so that the information displayed on the display unit is displayed in an interactive format in response to information input by the user.

4. The information display system described in claim 1, characterized in that the display of the concierge image displayed in the concierge image display area of ​​the display unit of the information display device is controlled by associating images, audio, and text to display guide information for guiding movement or screen transitions on the display unit of the information display device.

5. 2. The information display system according to claim 1, wherein the audio or text information displayed together with the concierge image is displayed in any selected language.

6. An information display providing device comprising an information display device having a display unit that displays information for users, and a management server that manages and processes information, The information display device includes: a display unit that displays video, audio information, and text information; an input unit for a user to input information; a transmitting / receiving unit that transmits and receives information to be displayed on the display unit and information input by the input unit; a control unit for controlling the entire information display device; the management server comprises a management control unit and a storage unit; The management control unit includes: a concierge image generation processing unit that generates a concierge image using an image generation AI or an image editing means; a display information processing unit that combines the concierge image generated by the concierge image generation processing unit with voice, text, and image information and processes information to be displayed on the information display device; a product information processing unit that analyzes and selects information to be displayed on the information display device; An order processing unit and a customer information processing unit are provided, The storage unit a concierge image storage unit that registers the concierge image data generated by the concierge image generation processing unit; The system comprises a product information storage unit for registering product information and a customer information storage unit, The display unit of the information display device comprises: a concierge image display area in which a concierge image registered in the concierge image storage unit is displayed; and an information display area in which information for a user to search for information or select a product is displayed.

7. An information display method using an information display system is (1) a step in which an information display device acquires a concierge image and product information from a management server; (2) a step in which a control unit of the information display device displays the concierge image acquired from the management server in a concierge image display area of ​​the display unit, displays the product information acquired from the management server in an information display area, and controls the display unit of the information display device to display an initial screen; (3) When the control unit of the information display device detects the approach of a person or receives an input signal from a user, the control unit enlarges the concierge image display area of ​​the display unit of the information display device, enlarges and displays the concierge image, and plays a video of the concierge image, and outputs audio information acquired from the display information processing unit of the management server in accordance with the enlarged display area. (4) displaying image or text information in an information display area of ​​a display unit of the information display device so that a plurality of category candidates based on the product category information acquired from the product information processing unit of the management server can be selected, and outputting a voice or displaying text information prompting the user to select one of the categories; (5) A step of arranging a product selection screen listing multiple products belonging to the selected category in the information display area of ​​the display unit, displaying any product so that it can be selected, reducing the concierge image display area of ​​the display unit, displaying a concierge image in the concierge image display area, and outputting audio or displaying text information to prompt the user to select a product; (6) When an input signal indicating that an arbitrary product is selected from the plurality of products is received, the video of the concierge image is played back, and information about the product is output as audio or text information. An information display method comprising:

Images