Information processing method and information processing device

Abstract

To provide an information processing method and an information processing device for improving a technology used in delivery.SOLUTION: An information processing device 30 receives an image of a location where a package has been misdelivered. Next, the information processing device 30 identifies the location from the image. Then, the information processing device 30 uses the identified location to request a recipient of the misdelivered package, a correct recipient, or a courier to perform work related to redelivery.SELECTED DRAWING: Figure 5

Description

[Technical Field]

[0001] The present disclosure relates to an information processing method and an information processing device. [Background technology]

[0002] Conventionally, there are known technologies used in delivery. For example, Patent Document 1 discloses an invention that manages packages by area and notifies the vehicle when it detects an undelivered package due to forgetting to unload the package or an erroneous delivery due to unloading the package in the wrong area. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2001-34878 Summary of the Invention [Problem to be solved by the invention]

[0004] The technology used for delivery could be improved.

[0005] In light of the above, the purpose of the present disclosure is to improve the technology used for delivery. [Means for solving the problem]

[0006] An information processing method according to an embodiment of the present disclosure includes: An information processing method implemented by an information processing device, receiving an image of the location where the package was misdelivered; locating the location from the image; and Using the identified location, request a recipient of the misdelivered package, a correct recipient, or a delivery company to perform work related to redelivery; Includes:

[0007] An information processing device according to an embodiment of the present disclosure includes: An information processing device including a control unit, The control unit Receive a picture of the location where the package was misdelivered, locating the location from the image; Using the identified location, a request is made to the recipient of the misdelivered package, the correct recipient, or a delivery company to carry out work related to redelivery. [Effects of the Invention]

[0008] According to one embodiment of the present disclosure, the technology used for delivery is improved. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a block diagram illustrating a schematic configuration of a system according to an embodiment of the present disclosure. [Figure 2] FIG. 2 is a block diagram showing a schematic configuration of a terminal device. [Figure 3] 1 is a block diagram showing a schematic configuration of a vehicle. [Figure 4] FIG. 1 is a block diagram showing a schematic configuration of an information processing device. [Figure 5] FIG. 10 is a flowchart illustrating the operation of the information processing device. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, embodiments of the present disclosure will be described.

[0011] (Outline of the embodiment) An overview of a system 1 according to an embodiment of the present disclosure will be described with reference to Fig. 1. The system 1 includes a plurality of terminal devices 10, a plurality of vehicles 20, and an information processing device 30. Each of the terminal devices 10, each of the vehicles 20, and the information processing device 30 are communicably connected to a network 40 including, for example, the Internet and a mobile communication network.

[0012] The terminal device 10 is a computer such as a personal computer (PC), a smartphone, or a tablet terminal. In this embodiment, the terminal device 10 is used by a user of the system 1, such as a recipient of a misdelivered package or a correct recipient. Alternatively, the terminal device 10 may be a server device of a delivery company that operates the vehicle 20.

[0013] Vehicle 20 is a vehicle used for delivery, including, but not limited to, two-wheeled vehicles such as bicycles and motorcycles, standard cars, small trucks, and large trucks. Vehicle 20 is also, but is not limited to, a gasoline-powered automobile, an electric vehicle (BEV; Battery Electric Vehicle), a hybrid automobile (HEV; Hybrid Electric Vehicle), a plug-in hybrid automobile (PHEV; Plug-in Hybrid Electric Vehicle), or a fuel cell electric vehicle (FCEV; Fuel Cell Electric Vehicle), and may be any vehicle that can accommodate a human being.

[0014] The information processing device 30 is, for example, one or more computers such as a server device, etc. The information processing device 30 is capable of communicating with each of the terminal devices 10 and each of the vehicles 20 via a network 40.

[0015] First, an overview of this embodiment will be described, and details will be described later. The information processing device 30 receives an image of the location where the package was misdelivered. Next, the information processing device 30 identifies the location of the location from the image. Then, using the identified location, the information processing device 30 requests the recipient of the misdelivered package, the correct recipient, or the delivery company to perform work related to redelivery.

[0016] To deliver a misdelivered package to the correct location, it is necessary to know the location of the misdelivery. Therefore, in the past, if the address of the recipient of a misdelivered package was unknown, the recipient had to enter the address, etc., when reporting the misdelivery. In contrast, according to this embodiment, the location of the misdelivered package is identified using an image of the misdelivery location, and the identified location can be used to request redelivery from the recipient of the misdelivered package, the correct recipient, or the delivery company. Therefore, when reporting a misdelivery, the recipient of a misdelivered package does not need to enter the address, etc., of the misdelivered package, making it easier to report the misdelivery, and increasing the likelihood that redelivery can be carried out quickly. Therefore, according to this embodiment, technology used in delivery is improved in that it can increase the likelihood that redelivery can be carried out quickly when a misdelivery occurs.

[0017] Next, each component of the system 1 will be described in detail.

[0018] (Terminal Device Configuration) As shown in FIG. 2, the terminal device 10 includes a communication unit 11, an output unit 12, an input unit 13, a storage unit 14, a control unit 15, an image capturing unit 16, and a positioning unit 17.

[0019] The communication unit 11 includes one or more communication interfaces that connect to the network 40. The communication interface corresponds to a mobile communication standard such as, but not limited to, 4G (4th Generation) or 5G (5th Generation). In this embodiment, the terminal device 10 communicates with the information processing device 30 and the vehicle 20 via the communication unit 11 and the network 40.

[0020] The output unit 12 includes one or more output devices that output information. Examples of the output devices include, but are not limited to, a display that outputs information as a video or a speaker that outputs information as a sound. Alternatively, the output unit 12 may include an interface for connecting an external output device.

[0021] The input unit 13 includes one or more input devices that detect an input operation by a user. Examples of the input devices include, but are not limited to, physical keys, capacitive keys, a mouse, a touch panel, a touch screen integrated with the display of the output unit 12, or a microphone. Alternatively, the input unit 13 may include an interface for connecting an external input device.

[0022] The storage unit 14 includes one or more memories. The memories may be, for example, semiconductor memories, magnetic memories, optical memories, or the like, but are not limited to these. Each memory included in the storage unit 14 may function, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 14 stores any information used in the operation of the terminal device 10. For example, the storage unit 14 may also store system programs, application programs, embedded software, and the like. For example, the information stored in the storage unit 14 may be updatable with information obtained from the network 40 via the communication unit 11, for example.

[0023] The control unit 15 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor may be, for example, a CPU (Central Processing Unit). The control unit 15 may be, but is not limited to, a general-purpose processor such as a Graphics Processing Unit (GPU) or a dedicated processor specialized for a specific process. The programmable circuit may be, but is not limited to, a Field-Programmable Gate Array (FPGA). The dedicated circuit may be, but is not limited to, an Application Specific Integrated Circuit (ASIC). The control unit 15 controls the operation of the terminal device 10.

[0024] The photographing unit 16 includes one or more cameras capable of photographing the surrounding scenery. In this embodiment, the photographing unit 16 is used by a user to photograph the surroundings of a location related to the misdelivered package, including the location where the package was misdelivered, for example.

[0025] The positioning unit 17 includes one or more devices that acquire position information of the terminal device 10. Specifically, the positioning unit 17 is, for example, a position sensor corresponding to a GPS (Global Positioning System) or the like, a geomagnetic sensor, a speed sensor, an acceleration sensor, or a gyro sensor, but is not limited to these and may be any sensor.

[0026] (Vehicle configuration) As shown in FIG. 3, the vehicle 20 includes a communication unit 21, an output unit 22, an input unit 23, a storage unit 24, a control unit 25, and a positioning unit 26.

[0027] The communication unit 21 includes one or more communication interfaces connected to the network 40. The communication interfaces are compatible with mobile communication standards such as 4G (4th Generation) and 5G (5th Generation), but are not limited to these and may be compatible with any communication standard. In this embodiment, the vehicle 20 communicates with the terminal device 10 and the information processing device 30 via the communication unit 21 and the network 40.

[0028] The output unit 22 includes one or more output devices that output information. Examples of the output devices include, but are not limited to, a display that outputs information as a video or a speaker that outputs information as a sound. Alternatively, the output unit 22 may include an interface for connecting an external output device.

[0029] The input unit 23 includes one or more input devices that detect input operations by a user. Examples of the input devices include, but are not limited to, physical keys, capacitive keys, a mouse, a touch panel, a touch screen integrated with the display of the output unit 12, or a microphone. Alternatively, the input unit 13 may include an interface for connecting an external input device.

[0030] The storage unit 24 includes one or more memories. The memories may be, for example, semiconductor memories, magnetic memories, optical memories, or the like, but are not limited to these. Each memory included in the storage unit 24 may function, for example, as a main storage device, an auxiliary storage device, or a cache memory. The storage unit 24 stores any information used in the operation of the terminal device 10. Furthermore, for example, the storage unit 24 may store system programs, application programs, embedded software, and the like. For example, the information stored in the storage unit 24 may be updatable with information obtained from the network 40 via the communication unit 21, for example.

[0031] The control unit 25 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor may be, for example, a CPU (Central Processing Unit). The control unit 25 may be, but is not limited to, a general-purpose processor such as a Graphics Processing Unit (GPU) or a dedicated processor specialized for a specific process. The programmable circuit may be, but is not limited to, a Field-Programmable Gate Array (FPGA). The dedicated circuit may be, but is not limited to, an Application Specific Integrated Circuit (ASIC). The control unit 25 controls the operation of the vehicle 20.

[0032] The positioning unit 26 includes one or more devices that acquire position information of the vehicle 20. Specifically, the positioning unit 26 is, for example, a position sensor corresponding to a GPS (Global Positioning System) or the like, a geomagnetic sensor, a speed sensor, an acceleration sensor, or a gyro sensor, but is not limited to these and may be any sensor.

[0033] (Configuration of information processing device) As shown in FIG. 4, the information processing device 30 includes a communication unit 31, a storage unit 32, and a control unit 33.

[0034] The communication unit 31 includes one or more communication interfaces connected to the network 40. The communication interfaces correspond to, for example, a mobile communication standard, a wired LAN (Local Area Network) standard, or a wireless LAN standard, but are not limited to these and may correspond to any communication standard. In this embodiment, the information processing device 30 communicates with the terminal device 10 and the vehicle 20 via the communication unit 21 and the network 40.

[0035] The storage unit 32 includes one or more memories. Each memory included in the storage unit 32 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 32 stores any information used in the operation of the information processing device 30. For example, the storage unit 32 may store system programs, application programs, embedded software, map information, etc. In this embodiment, the storage unit 32 stores delivery information for each of multiple packages.

[0036] "Delivery information" may include any delivery information, including, but not limited to, package name, package identification information, delivery vehicle, package delivery location, package scheduled delivery time, and package delivery time.

[0037] The "package identification information" is information that uniquely identifies the package. The package identification information may be expressed in any form, including but not limited to, a specified number of alphanumeric characters or digits, such as AB123456789.

[0038] The control unit 33 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor may be, for example, a CPU (Central Processing Unit). The control unit 33 may be a general-purpose processor such as a Graphics Processing Unit (GPU) or a dedicated processor specialized for a specific process, but is not limited to these. The programmable circuit may be, for example, a Field-Programmable Gate Array (FPGA), but is not limited to these. The dedicated circuit may be, for example, an Application Specific Integrated Circuit (ASIC), but is not limited to these. The control unit 33 controls the operation of the entire information processing device 30.

[0039] (Operation flow of information processing device) The operation of the information processing device 30 according to this embodiment will be described with reference to FIG.

[0040] S100: The control unit 33 of the information processing device 30 receives an image of the location where the package was mistakenly delivered.

[0041] Specifically, for example, the first user who is the recipient of the misdelivered package uses the photographing unit 16 of the terminal device 10 to photograph an image of the location of the misdelivery. Alternatively, the image may be photographed by any photographing device, such as a surveillance camera at the residence where the package was misdelivered. Next, the first user uses the terminal device 10 to transmit the image and the identification information of the package to the information processing device 30. Then, the control unit 33 receives the image via the network 40 and the communication unit 31. Note that there may be multiple images.

[0042] The image and the identification information of the package may be transmitted using any interface provided by the terminal device 10, including by pressing a button displayed on the screen of the terminal device 10.

[0043] The identification information of the package may be, for example, information input by the first user using any interface such as an input form displayed on the screen of the terminal device 10. Alternatively, if a barcode related to the identification information of the package is attached to the package, the barcode may be read by the photographing unit 16, and the identification information of the package may be automatically input on the screen of the terminal device 10. Alternatively, an image of the barcode may be transmitted to the information processing device 30 as the identification information of the package. Furthermore, if the image of the location of the misdelivery includes the package, the image of the location of the misdelivery may be used as the identification information of the package.

[0044] The first user is not limited to the recipient of the misdelivered package, but may be any person involved in the misdelivery. The first user may also be a user who has never used the system 1 before. Alternatively, the first user may be a user who has used the system 1 before but whose personal information, such as an address, has not been registered. In this case, the control unit 33 may have the first user input information for contacting the first user, such as by providing a form for inputting an email address on the screen of the terminal device 10.

[0045] S101: The control unit 33 of the information processing device 30 detects the location of the misdelivered package from the image of the location where the package was misdelivered. Locate the location.

[0046] Specifically, the control unit 33 searches for an image that matches or is similar to the image received in S100 from among images of each location associated with map information stored in the storage unit 32 or images of each location obtained by satellite imagery. Any image comparison method, such as pixel-level comparison, structural similarity index (SSIM), or structural matching, may be used to search for the image. Alternatively, the image may be searched using results of previous image comparisons. Alternatively, machine learning may be used to search for the image. In addition to these methods, the image may be searched for visually by a human.

[0047] If the image search returns one image of a matching or similar location, the control unit 33 may determine the location of the searched image as the location of the misdelivery and specify a specific location, such as coordinates, of the location. Alternatively, the control unit 33 may determine the location of the correct delivery location from the delivery locations of the package stored in the memory unit 32, and determine the location of the searched image as the location of the misdelivery based on a comparison between the location of the correct delivery location and the location of the searched image. For example, if the location of the searched image is within a first predetermined distance from the location of the correct delivery location, the control unit 33 may determine the location of the searched image as the location of the misdelivery.

[0048] If the image search returns multiple images of matching or similar locations, the control unit 33 identifies the location of each of the multiple retrieved images. The control unit 33 then identifies the location of the correct delivery location from the delivery locations of the package stored in the memory unit 32, and may identify one of the locations in the multiple retrieved images as the location of the misdelivery based on a comparison between the location of the correct delivery location and each of the locations in the multiple retrieved images. For example, the control unit 33 may identify the location closest to the correct delivery location among the locations in the multiple retrieved images as the location of the misdelivery.

[0049] If the image search does not find any matching or similar image of the location, the control unit 33 may transmit information to the terminal device 10 associated with the first user requesting that it send another image. Alternatively, the control unit 33 may transmit information to the vehicle 20 that delivered the package requesting that it send an image of the delivery location.

[0050] In the case of an image containing location information, the control unit 33 may identify the location as the location of the incorrect delivery.

[0051] Furthermore, the control unit 33 may further use the location information of the terminal device 10 acquired using the positioning unit 17 of the terminal device 10 to identify the location of the erroneous delivery.

[0052] "Specifying a location" means specifying a specific location that is not abstract and can be expressed by coordinates, including even knowing the apartment room number, for example.

[0053] The "first predetermined distance" is any distance at which there is a high possibility of incorrect delivery. The first predetermined distance may be expressed in units of 500 meters, 1 kilometer, etc. Alternatively, the first predetermined distance may be expressed in units of municipalities, such as neighboring towns. The first predetermined distance may be changeable.

[0054] Furthermore, the control unit 33 may transmit the location determined to be the location of the erroneous delivery to the terminal device 10 associated with the first user, and have the first user confirm whether or not the location is correct.

[0055] S102: The control unit 33 of the information processing device 30 uses the identified location to request the recipient of the misdelivered package, the correct recipient, or the delivery company to perform work related to redelivery.

[0056] Specifically, the control unit 33 requests work related to redelivery by sending location information of the location of the incorrect delivery identified to the terminal device 10 or vehicle 20 associated with the first user, the correct recipient, or the delivery company, and work request information requesting work related to redelivery.

[0057] The control unit 33 may also use the identified location to determine a party to request work related to redelivery. Specifically, if the location of the identified location of the erroneous delivery and the location of the correct delivery location are within a second predetermined distance, the control unit 33 may send location information of the identified location of the erroneous delivery and work request information to the terminal device 10 associated with the first user or the correct recipient, respectively. If the location of the identified location of the erroneous delivery and the location of the correct delivery location are greater than the second predetermined distance, the control unit 33 may send location information of the identified location of the erroneous delivery and work request information to the terminal device 10 or vehicle 20 associated with the delivery company.

[0058] The "second predetermined distance" is an arbitrary distance between the first user and the correct recipient for redelivery only. The second predetermined distance may be expressed in units of 500m, 1km, etc. Alternatively, the second predetermined distance may be expressed in units of municipalities, such as neighboring towns. The second predetermined distance may be changeable.

[0059] The control unit 33 may receive a response from the first user, the correct recipient, or the delivery company associated with the terminal device 10 or the vehicle 20 that received the work request information, and determine that the first user, the correct recipient, or the delivery company that responded is the worker who will perform the work related to redelivery.

[0060] "Work related to redelivery" includes not only the actual redelivery of the package but also any work related to redelivery, such as making contact. For example, if the first user or the delivery company is determined to be the worker for the redelivery work, the worker may deliver the package to the correct recipient, arrange for the correct recipient to pick up the package, or deliver the package to a logistics center. If the correct recipient is determined to be the worker for the redelivery work, the worker may pick up the package, arrange for the first user or the delivery company to deliver the package to a logistics center, or arrange for the first user or the delivery company to deliver the package to the worker. Note that when the worker completes the work related to redelivery, the control unit 33 may receive a notification of completion from the terminal device 10 or vehicle 20 associated with the worker.

[0061] As described above, the information processing device 30 receives an image of the location where the package was misdelivered. Next, the information processing device 30 identifies the location of the location from the image. Then, the information processing device 30 uses the identified location to request the recipient of the misdelivered package, the correct recipient, or the delivery company to perform work related to redelivery.

[0062] To deliver a misdelivered package to the correct location, it is necessary to know the location of the misdelivery. Therefore, in the past, if the address of the recipient of a misdelivered package was unknown, the recipient had to enter the address, etc., when reporting the misdelivery. However, according to this embodiment, the location of the misdelivered package can be identified using an image of the misdelivery location, and the identified location can be used to request redelivery from the recipient of the misdelivered package, the correct recipient, or the delivery company. Therefore, when a recipient of a misdelivered package reports a misdelivery, they no longer need to enter the address, etc., of the misdelivered package, making it easier to report the misdelivery, and increasing the likelihood that redelivery can be carried out quickly. Therefore, according to this embodiment, technology used in delivery is improved in that it can increase the likelihood that redelivery can be carried out quickly when a misdelivery occurs.

[0063] Although the present disclosure has been described based on the drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each component or step can be rearranged so as not to be logically inconsistent, and multiple components or steps can be combined or divided into one.

[0064] For example, in the above-described embodiment, an embodiment is also possible in which the configuration and operation of the information processing device 30 are distributed among multiple computers that can communicate with each other. Also, for example, an embodiment is also possible in which some or all of the components of the information processing device 30 are provided in the terminal device 10. For example, the terminal device 10 may be provided with some or all of the components of the information processing device 30. Also, for example, the information processing device 30 according to the above-described embodiment may be used to provide MaaS (Mobility as a Service), a service that utilizes mobility.

[0065] Also, for example, in the above-described embodiment, the control unit 33 may check whether or not a delivery company vehicle 20 is present in the vicinity of the identified location, and if a vehicle 20 is present, may determine that the delivery company operating that vehicle 20 is the delivery company to be requested to perform the redelivery work.

[0066] Specifically, the control unit 33 receives location information acquired by each of the multiple vehicles 20 using the positioning unit 26 from the terminal device 10 associated with each vehicle 20 or the delivery company operating the vehicle 20 via the network 40 and the communication unit 31. Next, the control unit 33 uses the received location information for each of the multiple vehicles 20 to determine whether any of the multiple vehicles 20 is located within a third predetermined distance from the location identified in S101. If any of the multiple vehicles 20 is located within a third predetermined distance, the control unit 33 determines the delivery company operating the vehicle 20 as the delivery company to be requested to perform the redelivery work. By performing this process, when there are multiple delivery companies, it is possible to request the redelivery work from a delivery company that is more likely to be able to perform the redelivery work quickly. Note that if a vehicle 20 operated by a different delivery company is located within the third predetermined distance, the control unit 33 may identify the delivery company that delivered the package from the delivery information related to the package stored in the memory unit 32 and determine that delivery company as the delivery company to be requested to perform the redelivery work.

[0067] The "third predetermined distance" is any distance within which vehicle 20 can perform redelivery-related work. The third predetermined distance may be expressed in units of 500 meters, 1 kilometer, etc. Alternatively, the third predetermined distance may be expressed in units of municipalities, such as neighboring towns. The third predetermined distance may be changeable.

[0068] Also, for example, in the above-described embodiment, the control unit 33 may provide an interface that allows the first user and the correct recipient to directly contact each other.

[0069] Specifically, when the control unit 33 requests the first user or the correct recipient to perform work related to redelivery in S102, the control unit 33 provides an interface on the screen of the terminal device 10 associated with the first user and the correct recipient that enables them to directly contact each other. This interface includes, but is not limited to, displaying a form on the screen of the terminal device 10 that allows contact in a chat format, and any method can be adopted. Providing such an interface can increase the likelihood that work related to redelivery can be performed quickly.

[0070] Furthermore, for example, in the above-described embodiment, the control unit 33 may provide an incentive to the first user in accordance with the work of the first user.

[0071] Specifically, for example, when the first user delivers a package to a logistics center, the control unit 33 A coupon may be provided to the user that allows the user to request delivery of the package at a predetermined discount rate. For example, if the first user delivers the package to the correct recipient, the control unit 33 may provide a coupon that allows the first user to request delivery of the package free of charge. Note that the incentive is not limited to the above-described content, and any incentive may be provided. Furthermore, the work of the first user may include not only the above-described work related to redelivery, but also any work that the first user may perform. For example, the control unit 33 may provide an incentive to the first user for sending an image of a package that was delivered by mistake. By providing such an incentive, the likelihood that the work related to redelivery will be completed quickly may be increased.

[0072] Also, for example, in the above-described embodiment, the control unit 33 may compare the location identified from the image with the location of the location that was set as the delivery location, and confirm whether the location that was set as the delivery location is the correct delivery destination.

[0073] Specifically, the control unit 33 identifies the location of the delivery location of the package from the delivery information of the package. Next, the control unit 33 compares the location identified from the image in S101 with the location identified from the delivery information. If the locations do not match, the control unit 33 determines that the location that was identified as the delivery location is correct. If the locations match, the control unit 33 determines that the location that was identified as the delivery location was incorrect.

[0074] If it is determined that the location that was set as the delivery location is correct, the control unit 33 may execute S102 as is.

[0075] If it is determined that the location that was identified as the delivery location is incorrect, the control unit 33 may request the correct recipient to send an image of the correct delivery location, and identify the location of the correct delivery location from the image of the correct delivery location.

[0076] Specifically, the control unit 33 transmits image transmission request information to the terminal device 10 associated with the correct recipient to request that an image of the correct delivery location be sent. Next, when the control unit 33 receives the image of the correct delivery location from the terminal device 10, it identifies the location of the correct delivery location from the image using a method similar to that of S101. In this case, the control unit 33 may further transmit the location of the correct delivery location to the terminal device 10 or vehicle 20 associated with the first user or delivery company, respectively, in S102.

[0077] Alternatively, if it is determined that the delivery location is incorrect, the control unit 33 may request the sender to send information about the correct delivery location.

[0078] Specifically, the control unit 33 transmits delivery location transmission request information to the terminal device 10 associated with the sender to request that the correct delivery location information be sent. Next, when the control unit 33 receives the correct delivery location information from the terminal device 10, it identifies the location of the correct delivery location from the information. In this case, the control unit 33 may further transmit the location of the correct delivery location to the terminal device 10 or vehicle 20 associated with the first user or the delivery company, respectively, in S102.

[0079] Also, for example, an embodiment is possible in which a general-purpose computer functions as the information processing device 30 according to the above-described embodiment. Specifically, a program describing the processing content for realizing each function of the information processing device 30 according to the above-described embodiment is stored in the memory of the general-purpose computer, and the program is read and executed by a processor. Therefore, the present disclosure can also be realized as a program executable by a processor, or a non-transitory computer-readable medium storing the program. [Explanation of symbols]

[0080] 1 System 10 Terminal Equipment 11 Communications Department 12 Output section 13 Input section 14 Storage section 15 Control Unit 16 Photography Department 17 Positioning unit 20 vehicles 21 Communications Department 22 Output section 23 Input section 24 Memory section 25 Control Unit 26 Positioning unit 30 Information processing equipment 31 Communications Department 32 Storage section 33 Control Unit 40 Network

Claims

1. An information processing method executed by an information processing device, receiving an image of the location where the package was misdelivered; locating the location from the image; and Using the identified location, request a recipient of the misdelivered package, a correct recipient, or a delivery company to perform work related to redelivery; An information processing method, including:

2. 2. The information processing method according to claim 1, determining whether a vehicle of the delivery company is present in the vicinity of the location; If the vehicle exists, determining the delivery company that operates the vehicle as the delivery company; The information processing method further comprises:

3. 2. The information processing method according to claim 1, providing an interface that allows the recipient of the misdelivered package to directly contact the correct recipient; The information processing method further comprises:

4. 2. The information processing method according to claim 1, comparing the determined location with the location of the intended delivery location to verify whether the intended delivery location is correct; The information processing method further comprises:

5. An information processing device including a control unit, The control unit Receive a picture of the location where the package was misdelivered, locating the location from the image; Using the identified location, request the recipient of the misdelivered package, the correct recipient, or a delivery company to perform work related to redelivery; Information processing device.

6. A method for providing MaaS (Mobility as a Service) using the information processing device according to claim 1.

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