Care support system, care support apparatus, control method, and control program

Abstract

To provide a care support system, a care support device, a control method, and a control program, allowing a care staff of each attribute to grasp an informative matter of high importance necessary for care of a care target person without omission.SOLUTION: A care support system includes: a receiving unit for receiving an informative matter about a person to be cared for; an acquiring unit for acquiring attribution information about attribution of a person scheduled to confirm the informative matter; and a display unit for displaying display contents based on the information about the informative matter according to the attribution of the person scheduled to confirm.SELECTED DRAWING: Figure 10

Description

[Technical Field]

[0001] The present invention relates to a care support system, a care support device, a control method, and a control program. [Background technology]

[0002] Japan has seen a remarkable increase in life expectancy due to improvements in living standards, sanitary conditions, and medical standards that came with the rapid economic growth after the war. This, combined with a declining birth rate, has led to an aging society with a high aging rate. In such an aging society, it is expected that the number of people requiring care due to illness, injury, aging, etc. will increase.

[0003] Care staff working in nursing care facilities such as hospitals and elderly care facilities usually work in shifts. In these facilities, information about each care recipient is shared among the care staff working at each shift, and so information is handed over, or what is known as handover. For example, Patent Document 1 discloses a technology related to this handover.

[0004] In a facility, care staff with various attributes, such as caregivers, nurses, and physical therapists, are employed, and the care staff with various attributes provide care to the care recipients according to their attributes. In the facility, information about the care recipients is sometimes passed on between care staff with different attributes, from caregivers to nurses, or from nurses to caregivers. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent Publication No. 2021-189844 Summary of the Invention [Problem to be solved by the invention]

[0006] In such a transfer, it is necessary for care staff of each category to be fully aware of all the important communication items required for caring for the care recipient.

[0007] The present invention has been made in view of the above circumstances, and aims to provide a care support system, a care support device, a control method, and a control program that enable care staff with various attributes to grasp all important communication items required for caring for a care recipient. [Means for solving the problem]

[0008] The above-mentioned problems of the present invention are solved by the following means.

[0009] (1) A care support system comprising: a reception unit that receives contact information regarding a care recipient; an acquisition unit that acquires attribute information regarding the attributes of a person who is scheduled to confirm the contact information; and a display unit that displays display content based on information regarding the contact information according to the attributes of the person who is scheduled to confirm the contact information.

[0010] (2) The care support system according to (1) above, wherein the attributes of the person to be confirmed include at least one of the occupation and position of the person to be confirmed.

[0011] (3) The care support system according to (1) above, wherein the attributes of the person to be confirmed include at least one of caregiver, nurse, rehabilitation staff, transportation staff, and meal staff.

[0012] (4) The care support system according to (1) above, further comprising a determination unit that determines the display content according to the attributes of the person to be confirmed.

[0013] (5) The care support system according to (4) above, wherein the determination unit determines the display content by natural language analysis processing of the message.

[0014] (6) A care support system as described in (4) above, further comprising a memory unit for storing keywords for each attribute that may be included in the message, and the determination unit determines the display content by comparing the message with the keywords for each attribute.

[0015] (7) A care support system as described in (4) above, in which the determination unit determines the display content by selecting some or all of the received contact information depending on the attributes of the person to be confirmed.

[0016] (8) A care support system as described in (4) above, in which the determination unit determines the display content by determining the display order of the received contact information according to the attributes of the person to be confirmed.

[0017] (9) An acquisition unit that acquires contact information regarding a message about a care recipient received by a terminal device and attribute information regarding attributes of a person who is scheduled to confirm the contact information; and an output unit that outputs information regarding display content based on the information about the contact information according to the attributes of the person who is scheduled to confirm the contact information. A care support device comprising:

[0018] (10) A control method for a care support system, including accepting contact information regarding a care recipient, acquiring attribute information regarding the attributes of a person who is scheduled to confirm the contact information, and displaying display content based on information regarding the contact information on a display unit according to the attributes of the person who is scheduled to confirm the contact information.

[0019] (11) A control program for causing a computer to execute the control method described in (10) above. [Effects of the Invention]

[0020] In the care support system, care support device, control method, and control program according to the present invention, display content is displayed according to the attributes of the person who is scheduled to confirm the message. This makes it easier for the person who is scheduled to confirm the message of high importance necessary for care from among the many message items related to the care recipient. Therefore, care staff of each attribute can grasp the message of high importance necessary for care of the care recipient without missing any of the message items. [Brief explanation of the drawings]

[0021] Advantages and features provided by one or more embodiments of the present invention will be more fully understood from the following detailed description and the accompanying drawings, which are for purposes of illustration only and are not intended to be limiting. [Figure 1] 1 is a diagram showing the overall configuration of a care support system. [Figure 2] FIG. 2 is a block diagram showing a schematic configuration of the detection device shown in FIG. [Figure 3] 2 is a diagram showing an example of a state in which the detection device shown in FIG. 1 is placed in a room of a care recipient. FIG. [Figure 4] FIG. 2 is a block diagram showing a schematic configuration of the server shown in FIG. [Figure 5] FIG. 2 is a block diagram showing a schematic configuration of the mobile terminal shown in FIG. [Figure 6] 6 is a diagram showing an example of a transfer confirmation screen displayed on the display unit shown in FIG. 5. FIG. [Figure 7] FIG. 2 is a block diagram showing the functional configuration of the server shown in FIG. [Figure 8] FIG. 7 is a diagram showing another example of the transfer confirmation screen shown in FIG. 6. [Figure 9] FIG. 7 is a diagram showing another example of the transfer confirmation screen shown in FIG. 6. [Figure 10] 2 is a flowchart showing the operation of the server shown in FIG. 1; DETAILED DESCRIPTION OF THE INVENTION

[0022] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. However, the scope of the present invention is not limited to the disclosed embodiments. In the description of the drawings, the same elements are denoted by the same reference numerals, and duplicate explanations will be omitted. Furthermore, the dimensional proportions in the drawings are exaggerated for the convenience of explanation and may differ from the actual proportions.

[0023] <Embodiment> [Configuration of nursing care support system 1] FIG. 1 illustrates the overall configuration of a care support system 1 according to an embodiment. The care support system is used, for example, in a nursing care facility. The care support system 1 includes a detection device 10, a server 20, multiple mobile terminals 30, and a wireless AP 31. AP is an abbreviation for access point. The detection device 10, the server 20, and the mobile terminals 30 are communicably connected to each other via a LAN and the wireless AP 31. LAN is an abbreviation for local area network. The detection device 10 is installed, for example, in a room of a care recipient 80. The server 20 is managed, for example, by an administrator of the nursing care facility. The mobile terminal 30 is carried by a staff member 70 who cares for the care recipient 80. The care recipient 80 broadly includes those who require care or nursing, such as those requiring care, those requiring assistance, and patients. The staff member 70 includes care staff of various occupations and positions working at the nursing care facility. Here, the server 20 corresponds to a specific example of a care support device of the present invention, and the mobile terminal 30 corresponds to a specific example of a terminal device of the present invention.

[0024] 2 is a block diagram illustrating an example of the hardware configuration of the detection device 10. The detection device 10 includes a control unit 101, a communication unit 102, an imaging unit 103, a sensor 104, and a care call unit 105. The control unit 101, the communication unit 102, the imaging unit 103, the sensor 104, and the care call unit 105 are connected to each other by a bus.

[0025] 3 shows an example of a room of a care recipient 80 in which the detection device 10 is placed. In the room of the care recipient 80, a bed 91, for example, is placed.

[0026] The control unit 101 includes a CPU, RAM, ROM, etc. CPU is an abbreviation for Central Processing Unit. RAM is an abbreviation for Random-access memory. ROM is an abbreviation for Read Only Memory. The control unit 101 may have an HDD or SSD. HDD is an abbreviation for hard disk drive. SSD is an abbreviation for Solid State Drive. The control unit 101 controls each part of the detection device 10 and performs arithmetic processing according to a control program. The main functions of the control unit 101 will be described later.

[0027] The communication unit 102 is an interface circuit for communicating with, for example, the server 20 via a LAN. The interface circuit is, for example, a LAN card and a wireless communication circuit.

[0028] The imaging unit 103 is disposed, for example, on the ceiling or upper part of a wall of a room. The imaging unit 103 captures an image of the bed 91 as an observation area and outputs a captured image of a bird's-eye view. The captured image includes a still image and a video. The imaging unit 103 includes, for example, at least one of a near-infrared camera and a visible light camera. The imaging unit 103 outputs an image signal.

[0029] The sensor 104 includes, for example, a human presence sensor. This human presence sensor is, for example, an infrared sensor, and detects whether or not a person is present in the room of the care recipient 80. The sensor 104 is arranged, for example, throughout the room or on the bed 91 as an observation area. The sensor 104 may also include other sensors such as a body movement sensor, a bed sensor, a mat sensor, or a thermal sensor.

[0030] The care call unit 105 includes, for example, a push-button switch. The care call unit 105 is placed, for example, near the bed 91. When the care recipient 80 operates the care call unit 105, the detection device 10 detects a care call. A care call is also called a nurse call. The care call unit 105 may include an audio microphone. When the detection device 10 detects a care call by the care call unit 105, the control unit 101 transmits a notification that a care call has been made to the server 20, etc., via the communication unit 102 and the LAN.

[0031] The control unit 101 recognizes the behavior of the care recipient 80 from the image captured by the imaging unit 103. The recognized behaviors include, for example, getting up, getting out of bed, getting out of a seat, falling, dropping, walking, and going out.

[0032] The control unit 101 detects image silhouettes from multiple captured images. The captured images include, for example, moving images. Hereinafter, the image silhouettes are referred to as human silhouettes. For example, a human silhouette can be detected by extracting a range of pixels with relatively large differences using time subtraction, which subtracts multiple images captured at different times. A human silhouette may also be detected using a background subtraction method, which subtracts a background image from a captured image. A human silhouette may also be replaced by joint points detected from the captured images using a trained neural network model. The behavior of the care recipient 80 can be detected from temporal changes in the posture of the care recipient 80 recognized based on the human silhouette. The posture of the care recipient 80 may be, for example, standing, sitting, or lying down. The behavior of the care recipient 80 may also be detected from the relative positional relationship between the human silhouette and objects in the room, such as the bed 91. For example, "getting up" may be detected as a behavior in which a human silhouette crosses the area of ​​the bed, which is preset as a coordinate area in the captured image. When the control unit 101 detects a predetermined behavior or state that is set in advance, it transmits an event notification including the detected predetermined behavior or state, a unique ID that identifies the detection device 10, and the time of detection to the server 20 via the communication unit 102. The event notification is a notification including information such as the behavior and state of the care recipient 80 that requires notification to the staff member 70 or the like. The predetermined behavior includes, for example, the care recipient 80 getting up, getting out of bed, getting out of a seat, and falling. The predetermined state includes, for example, sleeping.

[0033] The event notification may include the name of the care recipient 80 instead of a unique ID that identifies the detection device 10. The detection of a predetermined behavior of the care recipient 80 may be performed by the server 20. At this time, the control unit 101 transmits a captured image to the server 20. The event notification may include a detection result by the sensor 104.

[0034] 4 is a block diagram showing the hardware configuration of server 20. Server 20 has a control unit 201, a communication unit 202, and a storage unit 203. Control unit 201, communication unit 202, and storage unit 203 are interconnected by a bus.

[0035] The control unit 201 includes a CPU, RAM, ROM, etc. The control unit 201 controls each unit of the server 20 and performs calculation processing according to a program. The control unit 201 transmits a predetermined type of event notification received from the detection device 10 to the mobile terminal 30. The predetermined type of event notification is, for example, getting up and falling. This enables the staff member 70 to provide the necessary care to the care recipient 80. More specific functions of the control unit 201 will be described later.

[0036] The communication unit 202 is configured with an interface circuit for communicating with, for example, the mobile terminal 30 via a LAN.

[0037] The storage unit 203 is configured by an HDD or SSD, and stores various programs and various data.

[0038] 5 is a block diagram showing the hardware configuration of mobile terminal 30. Mobile terminal 30 has control unit 301, wireless communication unit 302, display unit 303, input unit 304, and audio input / output unit 305. Control unit 301, wireless communication unit 302, display unit 303, input unit 304, and audio input / output unit 305 are connected to each other via a bus. Mobile terminal 30 may be configured by a portable communication terminal device such as a tablet computer, smartphone, or mobile phone. Here, input unit 304 corresponds to a specific example of a reception unit of the present invention.

[0039] The control unit 301 includes a CPU, RAM, ROM, etc. The control unit 301 controls each unit of the mobile terminal 30 and performs calculation processing according to a program.

[0040] The wireless communication unit 302 communicates wirelessly with each device directly or via the wireless AP 31 using wireless communication standards such as Wi-Fi and Bluetooth (registered trademark). In addition to setting up a wireless LAN, the mobile terminal 30 may be configured to be able to access the server 20 by inputting connection information for the server 20. The connection information for the server 20 may be, for example, the IP address of the server 20 and a port number set on the server 20.

[0041] The display unit 303 and the input unit 304 are configured by, for example, a touch panel in which a touch sensor is superimposed on a display surface of a liquid crystal display, etc. The display unit 303 and the input unit 304 display various information and accept various inputs.

[0042] The display unit 303 displays, for example, a contact information reception screen. For example, the control unit 301 causes the display unit 303 to display the contact information reception screen in response to an instruction from the staff member 70 via the input unit 304. The staff member 70, for example, uses this contact information reception screen to input, into the mobile terminal 30, a message about the care recipient 80 for whom care has been provided. The staff member 70, for example, inputs, via the input unit 304, the name of the care recipient 80, the message, and the date and time. The message is to be shared among the staff members 70 caring for the care recipient 80. The message includes, for example, the appearance, condition, behavior, vital data of the care recipient 80, and the care provided to the care recipient 80. The control unit 301 transmits the contact information regarding the message to the server 20. The contact information may include information such as an ID identifying the target of the message, i.e., the care recipient 80, and the date and time the message was input.

[0043] The display unit 303 displays, for example, a checker attribute filter selection screen. For example, a person scheduled to check the message of a specific care recipient 80 uses this checker attribute filter selection screen to select whether to turn on or off the attribute filter. The checker is, for example, another staff member 70 who will take over care of the specific care recipient 80 from the staff member 70 who was in charge of caring for the specific care recipient 80 in the previous time slot. The attributes include, for example, at least one of the occupation and position of the staff member 70. The attributes of the staff member 70 are, for example, caregiver, nurse, rehabilitation staff, transportation staff, and meal staff. The attributes of the staff member 70 may also include, for example, job titles such as group leader and manager.

[0044] When the person scheduled to confirm selects to turn on the attribute filter, the content of the handover confirmation screen for the specified care recipient 80 may be changed depending on the attributes of the person scheduled to confirm. The handover confirmation screen is displayed, for example, on the display unit 303. This handover confirmation screen displays messages and the like entered by the staff member 70 who was in charge of care for the specified care recipient 80 during the previous time period. When the person scheduled to confirm selects to turn off the attribute filter, a handover confirmation screen with the same content is displayed for the specified care recipient 80 regardless of the attributes of the person scheduled to confirm. The control unit 301, for example, transmits information regarding whether the attribute filter is on or off to the server 20. When the attribute filter is selected to turn off, the server 20 creates a handover confirmation screen and transmits it to the mobile terminal 30.

[0045] 6 shows an example of the handover confirmation screen 3031 when the prospective confirmer selects to turn off the attribute filter. This handover confirmation screen 3031 shows the information to be communicated about Mr. A, who is a care recipient 80 residing in Room 101. The handover confirmation screen 3031 shows, for example, Mr. A's excretion status, medication status, health status, future medication schedule, and future care instructions. The handover confirmation screen 3031 lists, for example, all of the information to be communicated about Mr. A that has been received by the mobile terminal 30.

[0046] When the attribute filter is selected to be on, the server 20 creates a checker attribute reception screen and transmits it to the mobile terminal 30. The control unit 31 causes the display unit 303 to display this checker attribute reception screen. The checker uses this checker attribute reception screen to input their own attributes. The checker inputs their own attributes, for example, via the input unit 304. The control unit 301 transmits attribute information relating to the attributes of this checker to the server 20.

[0047] The voice input / output unit 305 is, for example, a speaker and a microphone, and enables the staff member 70 to make voice calls to other mobile terminals 30 via the wireless communication unit 302 .

[0048] [Server 20 Functions] 7 is a block diagram showing the functions of the control unit 201 of the server 20. The control unit 201 functions as an acquisition unit 211, a determination unit 212, and an output unit 213 by executing a program.

[0049] The acquisition unit 211 acquires contact information and attribute information. For example, the acquisition unit 211 acquires the contact information when the staff member 70 who has been in charge of caring for a specific care recipient 80 inputs a message to the mobile terminal 30. For example, the acquisition unit 211 acquires the attribute information when the scheduled confirming person inputs the attributes of the scheduled confirming person to the mobile terminal 30. For example, the acquisition unit 211 acquires the contact information and the attribute information from the mobile terminal 30. For example, the acquisition unit 211 may acquire the contact information from the storage unit 203.

[0050] The determination unit 212 determines display information according to the attributes of the person scheduled to confirm, based on the contact information acquired by the acquisition unit 211. Specifically, the determination unit 212 determines a handover confirmation screen according to the attributes of the person scheduled to confirm, i.e., the display content to be displayed on the display unit 303. In other words, the display information determined by the determination unit 212 is information regarding the display content to be displayed on the display unit 303. The output unit 213 outputs the display information determined by the determination unit 212. The output unit 213 outputs the display information, for example, by transmitting the handover confirmation screen determined by the determination unit 212 to the mobile terminal 30. The control unit 301 of the mobile terminal 30 causes the display unit 303 to display the handover confirmation screen transmitted from the server 20. The output unit 213 may transmit the handover confirmation screen to the mobile terminal 30 in response to a request from the mobile terminal 30.

[0051] FIG. 8 shows a handover confirmation screen 3032 displayed on the display unit 303 of the mobile terminal 30. For example, when "nurse" is input as an attribute of the scheduled confirmer, the determination unit 212 determines the handover confirmation screen 3032 according to the attribute of the scheduled confirmer, "nurse," based on the contact information related to the message items for Person A. The determination unit 212 determines the display information by, for example, selecting some of the messages received by the mobile terminal 30 according to the attribute of the scheduled confirmer. In the handover confirmation screen 3032, the description related to Person A's excretion status has been deleted compared to the handover confirmation screen 3031. In this way, the determination unit 212 may delete messages of relatively low importance when the scheduled confirmer provides care to the care recipient 80. This allows the scheduled confirmer to quickly grasp the messages of high importance for the care recipient 80.

[0052] FIG. 9 shows a handover confirmation screen 3033 displayed on the display unit 303 of the mobile terminal 30. For example, when "caregiver" is input as an attribute of the scheduled confirming person, the determination unit 212 determines the handover confirmation screen 3033 according to the attribute of the scheduled confirming person, "caregiver," based on the contact information related to the message items for Person A. The determination unit 212 determines the display information by, for example, selecting all of the messages accepted by the mobile terminal 30 according to the attribute of the scheduled confirming person. The handover confirmation screen 3033 displays the same content as the handover confirmation screen 3031 for the message items for Person A. In this way, the determination unit 212 may leave all of the messages accepted for the care recipient 80. This allows the scheduled confirming person to grasp all of the messages for the care recipient 80 without missing any.

[0053] The determination unit 212 may determine the display information by determining the display order of the messages received by the mobile terminal 30 according to the attributes of the person scheduled to confirm. For example, the display order of the messages may be changed on the transfer confirmation screen 3033 compared to the transfer confirmation screen 3031.

[0054] The determination unit 212 determines the display information by, for example, natural language analysis processing of the message items regarding the care recipient 80. The natural language analysis processing is a technique in which an AI analyzes a large amount of text data. The natural language analysis processing can be performed using a generative AI. For example, the natural language analysis processing is performed using ChatGPT.

[0055] The determination unit 21 determines the display information by, for example, comparing the message about the care recipient 80 with keywords for each attribute of the person to be confirmed. The keywords for each attribute of the person to be confirmed are stored in, for example, the storage unit 203.

[0056] [Server 20 Operation] 10 is a flowchart illustrating the operation of the server 20. The processing of the flowchart in this figure is realized by the control unit 201 of the server 20 executing a control program.

[0057] (Step S101) First, the server 20 acquires contact information regarding a message about a specific care recipient 80. The message about the specific care recipient 80 is input into the mobile terminal 30 by the staff member 70 who is in charge of the care recipient 80 during a certain time period, for example.

[0058] (Step S102) Next, the server 20 determines whether an instruction to turn on the attribute filter has been accepted. For example, when "ON" for the attribute filter is selected on the verifyer attribute filter selection screen displayed on the display unit 303, the server 20 determines that an instruction to turn on the attribute filter has been accepted.

[0059] (Step S103) When an instruction to turn on the attribute filter is received, that is, when step S102 is YES, the server 20 acquires attribute information related to the attributes of the person to be confirmed. For example, the attributes of the person to be confirmed are input on a confirmer attribute reception screen displayed on the display unit 303. As a result, the server 20 acquires the attribute information.

[0060] (Step S104) Next, the server 20 determines display information according to the attributes of the prospective confirmer based on the contact information acquired in step S101.

[0061] (Step S105) Next, the server 20 outputs the display information determined in step S104, and ends the process.

[0062] (Step S106) If the instruction to turn on the attribute filter is not accepted, that is, if step S102 is NO, the server 20 outputs the contact information acquired in step S101 and ends the process.

[0063] [Effects of the server 20 and the care support system] In the server 20 and the care support system 1 of this embodiment, display content is displayed according to the attributes of the person who is scheduled to confirm the message. This makes it easier for the person who is scheduled to confirm, with each attribute, the message that is of high importance and necessary for care from among the many message items related to the care recipient 80. This makes it possible for the care staff with each attribute to grasp, without missing, the message items of high importance and necessary for care of the care recipient 80. The effect of this will be described below.

[0064] In a nursing care facility, staff members 70 with various attributes, such as caregivers, nurses, and rehabilitation staff, care for care recipients 80. These staff members 70 write or input messages for the care recipients 80 they are responsible for, and other staff members 70 with various attributes review these messages for the care recipients 80. Therefore, nurses may review messages written or input by caregivers. Alternatively, caregivers may review messages written or input by nurses. When information is handed over between staff members 70 with different attributes, inconveniences may arise due to differences in the importance of the care between staff members with different attributes. For example, when a caregiver writes down messages for a specific care recipient 80, medical care messages may be written relatively late. When a nurse reviews these medical care messages, it may take a long time to review them, or they may overlook something.

[0065] In response to this, the server 20 determines the display information according to the attributes of the person who is scheduled to confirm the message. This makes it easier for the person who is scheduled to confirm the message, even if the attributes of the person who is scheduled to confirm the message are different from the person who inputted the message. This makes it possible for care staff with each attribute to grasp all of the message items that are highly important and necessary for caring for the care recipient 80.

[0066] The configuration of the care support system 1 described above is a main configuration for explaining the features of the above-mentioned embodiment, but is not limited to the above configuration and can be variously modified within the scope of the claims. Furthermore, configurations provided in general care support systems are not excluded.

[0067] For example, the mobile terminal 30 may be provided with the functions of the server 20. For example, the mobile terminal 30 may determine a transfer confirmation screen according to the attributes of the person scheduled to confirm, and display the screen on the display unit 303. Alternatively, the care support system 1 may have an administrator terminal such as a PC instead of the server 20.

[0068] Furthermore, the detection device 10, the server 20, and the mobile terminal 30 may each be configured by a plurality of devices, or any of a plurality of devices may be configured as a single device.

[0069] In addition, some steps may be omitted from the above-described flowcharts, other steps may be added, some of the steps may be executed simultaneously, or one step may be divided into multiple steps and executed.

[0070] The means and methods for performing various processes in the care support system 1 described above can be realized by either a dedicated hardware circuit or a programmed computer. The program may be provided by a computer-readable recording medium such as a USB memory or a DVD (Digital Versatile Disc)-ROM, or may be provided online via a network such as the Internet. In this case, the program recorded on the computer-readable recording medium is typically transferred to and stored in a storage unit such as a hard disk. The program may be provided as standalone application software, or may be incorporated as a function into the software of a device such as a detection unit.

[0071] While embodiments of the present invention have been described and illustrated in detail, the disclosed embodiments are made for purposes of illustration and example only and are not intended to be limiting, and the scope of the present invention should be construed by the language of the appended claims. [Explanation of symbols]

[0072] 1. Nursing care support system, 10 detection device, 101 control section, 102 Communications Department, 103 imaging unit, 104 sensors, 105 Care Call Department, 20 servers, 201 control section, 202 Communications Department, 203 Memory section, 211 Acquisition Department; 212 Decision Section, 213 output section, 30 mobile devices, 301 control section, 302 Radio Communications Department, 303 Display section, 304 input section, 31 Wireless AP, 70 staff, 80 caregivers.

Claims

1. a reception unit that receives contact information regarding the care recipient; an acquisition unit that acquires attribute information relating to the attributes of the person who is scheduled to confirm the message; a display unit that displays display content based on information about the contact matter according to the attributes of the person scheduled to confirm; A care support system equipped with:

2. The care support system according to claim 1 , wherein the attributes of the person to be confirmed include at least one of the type of job and the position of the person to be confirmed.

3. The care support system according to claim 1 , wherein the attributes of the person to be confirmed include at least one of a caregiver, a nurse, a rehabilitation staff member, a transportation staff member, and a meal staff member.

4. The care support system according to claim 1 , further comprising a determination unit that determines the display content according to attributes of the person to be confirmed.

5. The care support system according to claim 4 , wherein the determination unit determines the display content by natural language analysis processing of the message.

6. The method further includes a storage unit that stores keywords for each attribute that may be included in the message, The care support system according to claim 4 , wherein the determination unit determines the display content by comparing the message with the keywords for each attribute.

7. The care support system according to claim 4 , wherein the determination unit determines the display content by selecting some or all of the received messages according to attributes of the person scheduled to confirm.

8. The care support system according to claim 4 , wherein the determination unit determines the display content by determining a display order of the received messages according to attributes of the prospective confirmer.

9. an acquisition unit that acquires contact information regarding a message about a care recipient received by the terminal device and attribute information regarding attributes of a person who is scheduled to confirm the message; an output unit that outputs information about a display content based on information about the contact matter according to the attributes of the person who is scheduled to confirm; A care support device comprising:

10. Accepting contact information regarding the care recipient; acquiring attribute information relating to attributes of the person who is scheduled to confirm the message; displaying on a display unit display content based on information about the contact matter according to the attributes of the person scheduled to confirm; A control method for a care support system including:

11. A control program for causing a computer to execute the control method according to claim 10.

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