Money handling system and money handling apparatus

Abstract

To achieve both smooth customer handling and reduction of a handling burden of a person in charge in a money processor operated by a customer.SOLUTION: A money handling apparatus operated by a first customer; a first customer-operation receiving unit provided in the money handling apparatus and configured to receive an operation relating to a money transaction from the first customer; a transaction processing unit provided in the money handling apparatus and configured to execute a transaction process based on the operation received by the first customer-operation receiving unit; A money handling system comprising: a first identification information generating unit that generates first identification information for a staff member who serves a first customer to call the first customer; and an output terminal that outputs the first identification information generated by the first identification information generating unit.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present disclosure relates to a currency handling system and a currency handling device. [Background technology]

[0002] Conventionally, in branches of financial institutions such as banks, a currency handling device such as that shown in Patent Document 1 is used to manage currency and the like within the branch. Generally, the currency handling device is operated by a branch staff member or the like. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2018-206309 Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, banks have been reducing the number of staff at their branches due to factors such as labor shortages, work style reforms, and low profit structures. As a result, there has been an increasing need for staff to improve work efficiency and reduce work hours. To address this, efforts are being made to have customers operate currency handling devices that were previously operated by staff, allowing staff to focus on other tasks, thereby reducing the staff's work hours per customer.

[0005] After a customer has performed a deposit or other procedure using the currency processing device themselves, the customer must then return to the counter to complete the procedure. To complete the procedure at the counter, the customer must obtain a numbered ticket at the store's reception device and be called. Performing the procedure at both the currency processing device and the reception device is inconvenient for the customer. Furthermore, if the customer forgets to complete the procedure at the reception device, they may not be called, which can be frustrating for the customer.

[0006] An object of the present disclosure is to improve customer convenience in a currency processing system or currency processing device. [Means for solving the problem]

[0007] As a means for solving the above-mentioned problems, a currency handling system according to a first aspect of the present disclosure comprises a currency handling device operated by a first customer, a first customer operation reception unit provided in the currency handling device that receives operations related to currency transactions from the first customer, a transaction processing unit provided in the currency handling device that executes transaction processing based on the operations received by the first customer operation reception unit, a first identification information generation unit that generates first identification information for an attendant serving the first customer to call the first customer in response to the transaction processing unit executing the transaction processing, and an output terminal that outputs the first identification information generated by the first identification information generation unit.

[0008] In the currency handling system according to the first aspect described above, it is preferable to include a printing unit that prints a medium on which the first identification information is written.

[0009] In the currency handling system relating to the first aspect described above, it is preferable that the medium contains both the first identification information and transaction details indicating the details of the transaction processing performed by the transaction processing unit.

[0010] In the currency handling system relating to the first aspect described above, it is preferable to include an identification information storage unit that stores the first identification information generated by the first identification information generation unit, an identification information selection reception unit that is provided in the output terminal and receives operation from the attendant to select one of the one or more first identification information stored by the identification information storage unit, and a call device that executes a call operation for the first customer corresponding to the first identification information selected by operation of the identification information selection reception unit.

[0011] In the currency handling system relating to the first aspect described above, it is preferable that the system comprises a store reception device operated by a second customer who visits the store, a second customer operation reception unit provided in the store reception device that accepts operations from the second customer to select a matter, and a second identification information generation unit that generates second identification information for the attendant to call the second customer in response to the matter being selected, and that the identification information storage unit is configured to store the second identification information generated by the second identification information generation unit.

[0012] In the currency handling system relating to the first aspect described above, it is preferable that the identification information storage unit is configured to assign and store the second identification information generated by the second identification information generation unit to a second priority level, and to assign and store the first identification information generated by the first identification information generation unit to a first priority level that is prioritized higher than the second priority level.

[0013] In the currency handling system relating to the first aspect described above, it is preferable that the output terminal is configured to output the first identification information generated by the first identification information generation unit in a more emphasized manner than the second identification information generated by the second identification information generation unit.

[0014] In the currency processing system relating to the first aspect described above, it is preferable to include a management terminal device that is operated by the clerk and is capable of communicating with the currency processing device and the calling device, a queue registration unit that registers a queue corresponding to the transaction processing performed by the transaction processing unit in association with the first identification information generated by the first identification information generation unit, and a queue selection reception unit that is provided in the management terminal device and accepts the operation of the clerk to select one of the one or more queues registered by the queue registration unit.

[0015] In the currency handling system relating to the first aspect described above, it is preferable that the calling device is configured to execute the calling operation of the first identification information associated with the queue selected by operation of the queue selection receiving unit.

[0016] In the currency handling system according to the first aspect, it is preferable that the attendant is a teller, and that the output terminal and the management terminal device are located at the counter where the teller is stationed.

[0017] As a means for solving the above-mentioned problems, a currency processing device according to a second aspect of the present disclosure is a currency processing device operated by a first customer, and includes a first customer operation reception unit that receives operations related to currency transactions from the first customer, a transaction processing unit that executes transaction processing based on the operations received by the first customer operation reception unit, an identification information generation and output unit that generates and outputs to the outside first identification information so that an attendant serving the first customer can call the first customer in response to the transaction processing unit executing the transaction processing, and a printing unit that prints a medium bearing the first identification information.

[0018] As a means for solving the above-mentioned problems, a currency processing device according to a third aspect of the present disclosure is a currency processing device operated by a first customer, and includes a first customer operation reception unit that receives operations related to currency transactions from the first customer, a transaction processing unit that executes transaction processing based on the operations received by the first customer operation reception unit, an identification information acquisition unit that requests and acquires first identification information from an external source in response to the transaction processing being executed by the transaction processing unit, so that an attendant serving the first customer can call the first customer, and a printing unit that prints a medium bearing the first identification information acquired by the identification information acquisition unit.

[0019] The configuration of the present disclosure improves customer convenience in a currency processing system or currency processing device. [Brief explanation of the drawings]

[0020] [Figure 1] FIG. 1 is a schematic diagram showing a currency processing system in a financial store. [Figure 2] FIG. 1 is a diagram showing the flow of a conventional deposit procedure. [Figure 3] FIG. 2 is a block diagram showing the control configuration of the currency handling system. [Figure 4] FIG. 10 is a diagram showing the flow of depositing money into a currency processing device. [Figure 5] FIG. 10 is a flowchart showing the flow of a process for generating a first call number (first identification information). [Figure 6] FIG. 10 is a flowchart showing the flow of a process for generating a second call number (second identification information). [Figure 7] FIG. 10 is a flowchart showing the flow of a calling operation based on acceptance by a queue selection accepting unit. [Figure 8] 10 is a flowchart showing the flow of a calling operation based on acceptance by a call number selection accepting unit (identification information selection accepting unit). FIG. [Figure 9] FIG. 10 is a block diagram of another embodiment showing the control configuration of the currency handling system. DETAILED DESCRIPTION OF THE INVENTION

[0021] The following describes a currency handling system according to the present disclosure with reference to the accompanying drawings. Note that the present disclosure is not limited to the following embodiments and various modifications are possible without departing from the spirit and scope of the present disclosure.

[0022] [Overview of the currency handling system] The following describes a currency handling system according to this embodiment. Fig. 1 shows a currency handling system installed in a financial establishment such as a bank branch or a local office. The bank shown in Fig. 1 has an entrance A, a waiting lobby B, a counter C for dealing with customers, an automated transaction booth D, a simple consultation booth E, a remote consultation booth F, and a self-service deposit / withdrawal booth G.

[0023] Entrance A is adjacent to the entrance and has a visitor reception device 3 located at entrance A. The visitor reception device 3 is operated by a customer (second customer) who visits the store. When a customer visits the store, they register the reason for their visit in the visitor reception device 3. The visitor reception device 3 is equipped with a printing device 3P (printer), and once the reason for the visit is confirmed based on the customer's operation of the visitor reception device 3, a call number ticket is printed by the printing device 3P. The customer receives the call number ticket printed by the printing device 3P and waits in waiting lobby B until they are called by a teller (staff member) at counter C. As will be described later, customers who perform deposit procedures directly at the currency processing device 1 can simply operate the currency processing device 1 immediately after arriving at the store and do not need to operate the visitor reception device 3.

[0024] A teller in charge of processing accounting transactions is stationed at counter C. At counter C, a teller operation terminal 5, an accounting system counter terminal 6, and a calling device 7 are installed. The teller operation terminal 5 corresponds to an "output terminal" and a "management terminal device."

[0025] The accounting system counter terminal 6 is a terminal operated by a teller and manages customer accounts. The accounting system counter terminal 6 is connected to an accounting system server (not shown) via an in-bank network such as a WAN (wide area network). The accounting system server is located, for example, at a remote headquarters or data center, and manages all information related to accounting processing. The accounting system counter terminal 6 is also configured to be connectable to a currency deposit and withdrawal machine (not shown) via a dedicated local communication line. Although this is well known and will not be described in detail, the currency deposit and withdrawal machine (not shown) is located near the teller and is used in conjunction with the accounting system counter terminal 6. Currency can be deposited or withdrawn using the currency deposit and withdrawal machine in accordance with commands output by the teller when the teller operates the accounting system counter terminal 6.

[0026] The teller operation terminal 5 is located next to the accounting system counter terminal 6. The teller operation terminal 5 is, for example, a tablet computer that is operated by the teller and can manage queues related to transaction processing executed by the currency processing device 1 and manage call numbers (identification information). The teller operation terminal 5 is connected to the currency processing device 1 and the call device 7 so that it can communicate with them, but is not connected to the in-bank network. Note that the teller operation terminal 5 may be connected to the in-bank network but not linked to other devices including the accounting system counter terminal 6 and the accounting system server. The teller operation terminal 5 does not perform accounting processing such as that performed by the accounting system counter terminal 6, but is used together with the accounting system counter terminal 6 when the teller performs accounting processing.

[0027] The calling device 7 has a display that displays the call number and a speaker for voice guidance. The display may be an LCD monitor, an organic LED monitor, a 7-segment monitor, etc. When the calling device 7 is operated by the teller, the call number is displayed on the display of the calling device 7, and a message is emitted from the speaker of the calling device 7 urging the customer corresponding to the call number to go to window C.

[0028] Multiple automated teller machines 2 (ATMs) are installed in the automated trading booth D. The automated teller machines 2 are used by individual customers to deposit cash into and withdraw cash from their deposit accounts. The automated teller machines 2 are connected to the accounting system server via the bank's internal network. When cash is deposited or withdrawn at the automated teller machines 2, account update processing is also performed automatically. In addition to the automated teller machines 2, automatic currency exchange machines and automatic tax and public money collection machines may also be installed.

[0029] The simple consultation booth E and the remote consultation booth F are spaces where customers can receive consultations regarding loans, for example. Simple consultations are conducted in the simple consultation booth E. More specialized consultations than those conducted in the simple consultation booth E are conducted in the remote consultation booth F.

[0030] A remote consultation terminal 8 is installed in the remote consultation booth F. The remote consultation terminal 8 is connected to a customer service representative at headquarters, for example, via an internal bank network. The customer service representative is displayed on the monitor of the remote consultation terminal 8. The customer service representative at headquarters and the customer can converse about advanced consultation topics, such as financial investments, via the remote consultation terminal 8. This allows banks and other institutions to deploy customer service representatives with advanced financial literacy only at desired locations. This reduces the burden of securing personnel at end-user branches and reduces variations in the quality of customer service at each branch. The remote consultation terminal 8 may be a stationary terminal or a tablet terminal.

[0031] A currency handling device 1 is installed in the self-service deposit / withdrawal booth G. The currency handling device 1 is used, for example, by corporate customers and the like to carry out large-value cash transactions and exchange cash. In addition to transactions that can be processed by an automated teller machine 2, the currency handling device 1 can also carry out, for example, large-value cash transactions (deposits, withdrawals, currency exchange, etc.) that cannot be processed by an automated teller machine 2.

[0032] The currency handling device 1 identifies and counts banknotes and coins, classifies them by type, and then stores them internally in predetermined numbers. The currency handling device 1 also stores predetermined numbers of banded banknotes (for example, 100 pieces) for each type of banknote, and stores predetermined numbers of wrapped coins (for example, 50 pieces) for each type of coin. Wrapped coins are coins of the same type wrapped in a wrapping medium such as paper or film, and are also known as coin rolls. As a result, the currency handling device 1 is capable of depositing, dispensing, and exchanging large amounts of banknotes and coins.

[0033] A management server 4 is located in the back yard. The management server 4 is, for example, a database server. The back yard is an area where customers are prohibited from entering, such as the office of a financial store. A database is constructed in the management server 4 to manage information and history of transaction processing performed in response to the operation of the currency handling device 1 by customers (primary customers), manage queues registered in response to the operation of the currency handling device 1 by customers, and manage call numbers for customers to wait their turn.

[0034] In conventional stores, currency handling devices 1 are placed in backrooms or other areas where customers cannot enter, and are operated by employees such as tellers. In some cases, currency handling devices 1 are not linked to accounting system teller terminals 6 or accounting system servers, and are operated as standalone devices separated from the bank's network. In such cases, as shown in Figures 2 and 3, when a teller or other person operates currency handling devices 1 to deposit or withdraw money, they also operate the accounting system teller terminal 6 to perform account update processing.

[0035] Figure 2 shows the flow of deposit processing in a conventional store. A customer who arrives at the store first receives a call number slip from the ticket machine (action #01) and waits in waiting lobby B. The teller calls the customer in the order of the numbers written on the call number slip (action #02), and the customer corresponding to that call number moves to counter C. When the customer applies for a deposit at counter C (action #03), the teller receives the customer's passbook, slip, and currency (action #04) and checks the slip (action #05). After checking the slip, the teller inserts the currency into the currency processing device 1 (action #06) and performs accounting processing at the accounting system counter terminal 6 (action #07). The accounting processing performed by the accounting system counter terminal 6 updates the customer's account information stored in the accounting system server. The account's deposit history is added to the account information stored in the accounting system server, and the account balance information is updated. The deposit history and account balance are also recorded in the passbook. The teller then returns the passbook to the customer (action #08), and the customer receives the passbook (action #09).

[0036] However, due to the recent decline in the labor force and work style reforms, tellers and other staff are often required to handle a wide range of needs within limited working hours with limited personnel. This has led to an increased need for greater work efficiency and shorter working hours for tellers and other staff. Specifically, efforts are being made to have customers themselves operate the business equipment that was previously operated by tellers and other staff, thereby reducing the teller's working time per customer and shortening customer waiting time. For example, if customers directly operate the currency handling device 1 that was previously operated by tellers, the tellers and other staff can focus on other tasks while the customers deposit or withdraw money using the currency handling device 1.

[0037] Furthermore, it is desirable to perform identity verification and account update processing as quickly as possible after a customer deposits money into the currency processing device 1. For this reason, in cases where the currency processing device 1 is operated standalone and disconnected from the bank's internal network, it is considered necessary to link the currency processing device 1 with the accounting system teller terminal 6 and the accounting system server. However, in reality, linking is often not possible in the existing state due to factors such as different communication standards between the currency processing device 1 and the accounting system teller terminal 6. This requires software changes to the accounting system teller terminal 6 and the accounting system server, as well as the associated operation verification of the entire internal network. For this reason, linking a currency processing device 1 operated standalone with other existing devices is not easy, as it leads to increased development costs.

[0038] In this embodiment, the teller-operated terminal 5 is configured to be able to communicate with both the currency processing device 1 and the calling device 7. That is, when a deposit process is performed in the currency processing device 1, the information is sent to the teller-operated terminal 5. Then, in order to promptly call a customer who has made a deposit using the currency processing device 1, the teller operates the teller-operated terminal 5 to have the calling device 7 execute a call operation for the customer. With this configuration, it is only necessary to update the software of the existing currency processing device 1 and the software of the calling device 7 to support communication with the teller-operated terminal 5. Therefore, development costs are lower than when the currency processing device 1 is connected to an in-bank network and the system is modified to link with other existing devices. The currency processing device 1 may also be operated by an attendant.

[0039] [Configuration of currency processing system] As shown in FIG. 3, the currency handling system of this embodiment is equipped with a currency handling device 1, a visitor reception device 3, a management server 4, a teller operation terminal 5, and a call device 7. The currency handling device 1, the visitor reception device 3, the management server 4, the teller operation terminal 5, and the call device 7 each have a data communication module to enable data communication with each other. The data communication method may be wireless communication or wired communication. Note that this data communication is communication between the currency handling device 1, the visitor reception device 3, the management server 4, the teller operation terminal 5, and the call device 7, and communication is not performed with the accounting system counter terminal 6 or the above-mentioned accounting system server.

[0040] The currency handling device 1 is equipped with a first customer operation reception unit 11 and a transaction processing unit 12. The first customer operation reception unit 11 is, for example, a touch panel monitor, and receives operations related to currency transactions from customers. The transaction processing unit 12 executes transaction processing (deposit processing, withdrawal processing, currency exchange processing, etc.) based on the operations received by the first customer operation reception unit 11. When a transaction processing is executed by the transaction processing unit 12, a signal requesting the generation of a call number (first identification information) is sent from the transaction processing unit 12 to the first number generation unit 42. The printing device 1P (printer) prints a medium bearing the first call number (first identification information) and outputs it so that it can be handed over to the customer. The printing device 1P corresponds to the "printing unit." The printing device 1P is configured as part of the currency handling device 1.

[0041] The store reception device 3 is provided with a second customer operation reception unit 31. The second customer operation reception unit 31 is, for example, a touch panel monitor, and receives operations from the customer to select a message. A list of selection buttons for each message is displayed on the touch panel monitor of the store reception device 3, and the customer touches the selection button that corresponds to their message. When the customer's selection of the message is confirmed, a signal requesting the generation of a call number (second identification information) is sent from the second customer operation reception unit 31 to the second number generation unit 43. The printing device 3P prints a medium bearing the second call number (second identification information) and outputs it so that it can be handed over to the customer. The printing device 3P is configured as a part of the store reception device 3.

[0042] The management server 4 is equipped with a queue registration unit 41, a first number generation unit 42 (first identification information generation unit), a second number generation unit 43 (second identification information generation unit), and a number storage unit 44 (identification information storage unit). The queue registration unit 41 manages each transaction processing case in the currency handling device 1 as a queue. This queue is registered each time a transaction processing case in the currency handling device 1 occurs and is stored in a storage medium (including volatile memory and non-volatile memory) of the management server 4. Therefore, multiple queues registered by the queue registration unit 41 are stored in the storage medium of the management server 4. Each queue is associated with information such as the transaction category (deposit, withdrawal, exchange, etc.), transaction amount, customer information, and queue status. Queue statuses include "unprocessed," "processing," and "processed." Queues are displayed in a list on the display unit 53 of the teller operation terminal 5. The teller can check information such as the category, transaction amount, and status for each queue on the display unit 53 of the teller operation terminal 5.

[0043] In response to the transaction processing unit 12 executing the transaction process, the first number generation unit 42 generates a first call number for the teller at counter C to call the customer. Information on the first call number generated by the first number generation unit 42 is sent to both the number storage unit 44 and the printer 1P. The currency processing device 1 also functions as an identification information acquisition unit that acquires the first call number from the management server 4. In response to the transaction processing unit 12 executing the transaction process, the identification information acquisition unit externally requests and acquires the first call number for the clerk serving the first customer to call the first customer. In response to the transaction processing unit 12 executing the transaction process, the printer 1P prints a medium bearing the first call number in accordance with the transaction processing performed by the transaction processing unit 12. This medium bears both the first call number and transaction details indicating the details of the transaction processing executed by the transaction processing unit 12. Note that, for example, a transaction number, a barcode, or a two-dimensional code may be written on the medium as information indicating the transaction details. In this case, handling precautions (for example, "Please have the currency processing device read the code below") are printed in text on the medium.

[0044] In response to the customer's selection of the matter, the second number generation unit 43 generates a second call number for the teller to call the customer. Information on the second call number generated by the second number generation unit 43 is sent to both the number storage unit 44 and the printer 3P. In response to the customer's selection of the matter being confirmed, the printer 3P prints a medium bearing the second call number.

[0045] The number memory unit 44 is configured to store each of the first call number generated by the first number generation unit 42 and the second call number generated by the second number generation unit 43 in a storage medium (including volatile memory and non-volatile memory) of the management server 4.

[0046] In this embodiment, a customer (first customer) who has completed the deposit procedure at the currency handling device 1 is called with priority over a customer (second customer) who has entered his or her business at the visit reception device 3. For this reason, the number storage unit 44 stores the first call number in a first priority level category and the second call number in a second priority level category. The first priority level is set to a higher priority than the second priority level. In other words, the number storage unit 44 is configured to assign and store the second call number generated by the second number generation unit 43 to the second priority level, and to assign and store the first call number generated by the first number generation unit 42 to the first priority level, which is prioritized higher than the second priority level.

[0047] Furthermore, the first call number generated by the first number generation unit 42 and the second call number generated by the second number generation unit 43 are set in different number ranges. For example, it is possible to configure the first call number to be assigned to numbers 0001 to 1000, and the second call number to be assigned to numbers 1001 to 2000. This prevents the first call number and the second call number from overlapping.

[0048] The teller operation terminal 5 is provided with an operation touch panel monitor 50. The operation touch panel monitor 50 has a queue selection receiving unit 51, a call number selection receiving unit 52 (identification information selection receiving unit), and a display unit 53.

[0049] The display unit 53 displays a list of the first call number generated by the first number generation unit 42 and the second call number generated by the second number generation unit 43. As described above, a customer (first customer) who has completed the deposit procedure at the currency processing device 1 is called with priority over a customer (second customer) who has entered their business at the visit reception device 3. For this reason, the display unit 53 of the teller operation terminal 5 (output terminal) is configured to display (output) the first call number generated by the first number generation unit 42 in a more emphasized manner than the second call number generated by the second number generation unit 43. For example, the first call number displayed on the display unit 53 is displayed in a position that is easier to see than the second call number and is highlighted to stand out more than the second call number. For example, the first call number may be displayed as a pop-up on the display unit 53.

[0050] The call number selection receiving unit 52 receives a teller's operation to select one of one or more call numbers (including a first call number and a second call number) stored in the number storage unit 44. When the teller's selection operation is confirmed in the call number selection receiving unit 52, a signal related to the call number is transmitted from the call number selection receiving unit 52 to the calling device 7.

[0051] In addition, the display unit 53 displays a list of queues registered by the queue registration unit 41. The queue selection receiving unit 51 receives a teller's operation to select one of one or more queues registered by the queue registration unit 41. When the teller's selection operation is confirmed by the queue selection receiving unit 51, a signal related to the call number is transmitted from the queue selection receiving unit 51 to the calling device 7. In addition, the deposit queue displayed on the display unit 53 is displayed in a position that is easier to see than the second call number, and is highlighted to be more noticeable than the second call number. For example, information related to the deposit queue may be displayed as a pop-up on the display unit 53.

[0052] [Call processing in currency processing systems] The flow of customer call processing in the currency handling system of this embodiment will be described with reference to Figures 4 to 8. In the conventional embodiment shown in Figure 2, currency handling device 1 is operated by a teller, whereas in the embodiment shown in Figures 4 to 8, currency handling device 1 is operated by a customer.

[0053] In the conventional example shown in Figure 2, a customer receives a call number ticket from the ticket issuing machine (action #01) and waits in line, whereas in the example shown in Figure 4, the customer first performs a deposit operation at the currency handling device 1 (action #11). At this time, the customer also enters a contact phone number at the first customer operation reception unit 11. The customer then inserts currency into the currency handling device 1 (action #12).

[0054] After the customer completes action #12, a call number slip (medium) is output from printer 1P. The first call number is written on the call number slip. The customer receives the medium with the first call number written on it from printer 1P and waits in waiting lobby B.

[0055] In the conventional example shown in Figure 2, customers wait in line for their call numbers issued by the ticket issuing machine, whereas in the example shown in Figure 4, a customer (first customer) who has performed a deposit operation at currency processing device 1 is called by the teller using the first call number, which is prioritized higher than the second call number. Therefore, the waiting time from when the customer completes action #12 until the teller calls the customer (action #13) is shorter than the waiting time from when the customer receives the call number ticket (action #01) until the teller calls the customer (action #02) in the conventional example shown in Figure 2.

[0056] When the teller operates the teller operation terminal 5 to cause the calling device 7 to call the customer (action #13), the customer moves to counter C. When the customer applies for a deposit at counter C (action #14), the teller receives the passbook, slip, and medium containing the first call number from the customer (action #15) and checks the slip (action #16).

[0057] The display unit 53 of the teller operation terminal 5 can display a list of queues such as a deposit queue, a withdrawal queue, a currency exchange queue, etc. The display unit 53 can also display a list of first call numbers and second call numbers.

[0058] Once the slip has been verified, the teller, while checking the transaction details and transaction number written on the medium, presses the touch button for the processing status in the deposit queue column that matches the transaction number, changing the status of the deposit queue to "Processed" (action #17). Alternatively, the medium may contain a barcode, two-dimensional code, etc., and the deposit queue status may be changed to "Processed" when the barcode, two-dimensional code, etc. is read by a camera or other device installed on the teller operation terminal 5. The teller then performs accounting processing using the accounting system teller terminal 6 (action #18). This adds the account's deposit history to the account information stored in the accounting system server, and updates the account balance information. The deposit history and account balance are also recorded in the customer's passbook. The teller then returns the passbook to the customer (action #19), and the customer receives the passbook (action #20).

[0059] In the conventional example shown in Figure 2, the teller inserts currency into the currency processing device 1 (action #06), whereas in the example shown in Figure 4, the teller changes the status of the deposit queue to "processed" on the teller operation terminal 5 (action #17). This teller action #17 is completed with a single touch without moving from counter C. Therefore, the waiting time from when the customer applies for a deposit at counter C (action #14) to when they receive their passbook (action #20) is shorter than the waiting time from when the customer applies for a deposit at counter C (action #03) to when they receive their passbook (action #09) in the conventional example shown in Figure 2.

[0060] If the customer leaves the store after completing action #12 shown in Figure 4, the deposit queue status will remain "Accepting." If a preset time has passed while the deposit remains in this state, an alarm may be displayed on the display unit 53, or a buzzer or audio alarm may sound. In this case, the teller or a staff member may confirm with the customer by phone, for example.

[0061] The processing based on actions #11 and #12 shown in Figure 4 will be explained using the flowchart in Figure 5. The customer performs a deposit instruction operation on the first customer operation reception unit 11 (step #01). When this customer operation is performed, the state of the currency handling device 1 transitions to a state where a deposit process is possible, and the transaction processing unit 12 of the currency handling device 1 determines whether currency has been inserted into the insertion slot of the currency handling device 1 (step #02). As long as the customer has not inserted currency into the currency handling device 1, the determination in step #02 is No, and the determination in step #02 is repeated. When the customer inserts currency into the currency handling device 1 (step #02: Yes), the processing of steps #03 to #07 shown in Figure 5 is automatically executed as the automatic processing shown in Figure 4. The deposit process is an example of a "transaction process."

[0062] Specifically, the transaction processing unit 12 executes the deposit process based on the customer operation accepted by the first customer operation accepting unit 11 (step #03), and then transmits transaction information indicating the content of the deposit process to the management server 4 (step #04). At this time, the transaction processing unit 12 transmits to the management server 4 information on the contact phone number that identifies the customer, along with the transaction information.

[0063] The management server 4 receives transaction information from the currency processing device 1. Then, the queue registration unit 41 in the management server 4 registers a deposit queue corresponding to the transaction information (step #05). That is, the queue registration unit 41 registers a queue corresponding to the transaction processing performed by the transaction processing unit 12 in association with the first call number generated by the first number generation unit 42. The deposit queue is linked to information on the transaction details (transaction number), the deposit amount, a contact phone number, etc.

[0064] Furthermore, in response to receiving the transaction information from the currency handling device 1, the first number generating unit 42 registers the first call number corresponding to the deposit queue and stores it in the number storage unit 44 (step #06). The first number generating unit 42 also outputs a signal indicating the first call number to the printing device 1P (step #07). As a result, a medium bearing the first call number is output from the printing device 1P.

[0065] A customer who does not deposit money at the currency processing device 1 and does not use the automated teller machine 2 first inputs information about the purpose of their visit at the visit reception device 3. The processing based on customer operations at the visit reception device 3 is explained using the flowchart in Figure 6. The customer selects a business at the second customer operation reception unit 31 of the visit reception device 3 (step #11). The second customer operation reception unit 31 determines whether the business selection has been confirmed (step #12). While the customer has not confirmed the business selection, the determination at step #12 is No, and the determination at step #12 is repeated. Once the customer's business selection has been confirmed (step #12: Yes), the visit reception device 3 sends the business information to the management server 4 (step #13).

[0066] The management server 4 receives the business information from the store reception device 3. Then, in response to receiving the business information from the store reception device 3, the second number generation unit 43 in the management server 4 registers a second call number corresponding to the business information and stores it in the number storage unit 44 (step #14). The second number generation unit 43 also outputs a signal indicating the second call number to the printing device 3P (step #15). As a result, a medium bearing the second call number is output from the printing device 3P.

[0067] Next, the calling operation by the calling device 7 will be described with reference to Fig. 7 and Fig. 8. Fig. 7 is a flowchart showing the calling operation based on the queue selection receiving unit 51 of the teller operation terminal 5 receiving a selection operation by the teller. Fig. 8 is a flowchart showing the calling operation based on the call number selection receiving unit 52 of the teller operation terminal 5 receiving a selection operation by the teller.

[0068] In the example shown in FIG. 1 , two teller-operated terminals 5 are provided. Various configurations are possible regarding which teller-operated terminal 5 displays the deposit queue and the first call number. For example, the currency handling device 1 and the management server 4 may be configured to alternately allocate the deposit queue and the first call number to the two teller-operated terminals 5. Furthermore, for example, the currency handling device 1 and the management server 4 may be configured to variably allocate the deposit queue and the first call number to the teller-operated terminal 5 with more capacity depending on the stack status of each of the two teller-operated terminals 5 (a situation in which the deposit queue, the first call number, and the second call number are piled up in a waiting state). The first call number associated with a specific currency handling device 1 may be displayed on a specific teller-operated terminal 5. The first call number associated with a specific transaction content may be displayed on a specific teller-operated terminal 5.

[0069] As shown in the flowchart of Figure 7, when the queue selection receiving unit 51 receives a selection operation from the teller (step #21), one of multiple deposit queues is selected by the teller. Then, the teller operation terminal 5 communicates with the management server 4 and reads out the first call number corresponding to the deposit queue selected by the teller from the number storage unit 44 (step #22). Note that if reading of the first call number has already been completed, the processing of step #22 may be omitted.

[0070] The teller operation terminal 5 outputs a signal indicating the first call number to the calling device 7 (step #23). As a result, the first call number is displayed on the display of the calling device 7, and a message is emitted from the speaker of the calling device 7 urging the customer corresponding to the first call number (first customer) to go to window C. In other words, the calling device 7 is configured to execute a call operation for the first call number associated with the queue selected by operation of the queue selection receiving unit 51.

[0071] If the customer called by the calling device 7 comes to counter C (step #24: Yes), the process proceeds to steps #25 to #27, which will be described later. If the customer called by the calling device 7 does not come to counter C (step #24: No), the process proceeds to steps #28 to #29, which will be described later.

[0072] Steps #25 to #27 correspond to action #17 in FIG. 4. When the teller operates the operation touch panel monitor 50 to change the status of the deposit queue to "processed" (step #25), the calling operation of the calling device 7 stops. At this time, the queue registration unit 41 in the management server 4 changes the status of the selected deposit queue to "processed" (step #26). In addition, the number storage unit 44 changes the status of the first call number corresponding to the deposit queue selected by the operation accepted by the queue selection acceptance unit 51 to "called" (step #27). Then, the deposit queue selected by the operation accepted by the queue selection acceptance unit 51 is displayed on the display unit 53 as "processed," and the first call number corresponding to the deposit queue is displayed on the display unit 53 as "called." Note that if the teller selects the wrong deposit queue, the teller can correct the selection by reselecting the deposit queue.

[0073] If the customer called by the calling device 7 does not come to counter C (step #24: No), the teller operates the operation touch panel monitor 50 to cancel the call (step #28), and outputs a cancellation of the call to the first call number to the calling device 7 (step #29). This stops the calling operation of the calling device 7. At this time, the state of the first call number is returned to the state before the call.

[0074] The flowchart in Figure 8 will now be described. This flowchart covers both the case where the teller calls a customer (first customer) who has made a deposit at the currency handling device 1, and the case where the teller calls a customer (second customer) who has entered their business at the reception device 3.

[0075] When the call number selection receiving unit 52 receives the teller's selection operation (step #31), the teller selects one of multiple call numbers (including a first call number and a second call number; the same applies to the following steps up to #37). The teller operation terminal 5 then outputs a signal indicating the call number to the calling device 7 (step #32). As a result, the call number is displayed on the display of the calling device 7, and a message is emitted from the speaker of the calling device 7 urging the customer holding the call number slip (medium) containing the call number to proceed to window C. In this way, the calling device 7 performs a call operation on the customer corresponding to the call number selected by the operation of the call number selection receiving unit 52. If the call number selected by the operation of the call number selection receiving unit 52 is the first call number, the calling device 7 performs a call operation on the first customer corresponding to the first call number. If the call number selected by the operation of the call number selection receiving unit 52 is the second call number, the calling device 7 performs a call operation on the second customer corresponding to the second call number.

[0076] If the customer called by the calling device 7 comes to counter C (step #33: Yes), the process proceeds to steps #34 and #35 described below. If the customer called by the calling device 7 does not come to counter C (step #33: No), the process proceeds to steps #36 and #37 described below.

[0077] When a customer called by the calling device 7 comes to counter C (step #33: Yes), the teller operates the operation touch panel monitor 50 to perform a called operation (step #34). This stops the calling operation of the calling device 7. The number storage unit 44 also changes the status of the call number selected by the operation received by the call number selection receiving unit 52 to called (step #35). The call number is then displayed on the display unit 53 as "called." Note that if a first call number is selected in step #31, the queue corresponding to the first call number may be read in step #34, and the queue may be changed to processed. Also, if the teller selects the wrong call number, the teller can correct the selection by reselecting the wrong call number.

[0078] If the customer called by the calling device 7 does not come to counter C (step #33: No), the teller operates the operation touch panel monitor 50 to cancel the call (step #36), and outputs a cancellation of the call to the calling number to the calling device 7 (step #37). This stops the calling operation of the calling device 7. At this time, the state of the calling number is returned to the state before the call.

[0079] [Effects of the embodiment] In the present disclosure, the system comprises a currency handling device 1 operated by a first customer, a first customer operation reception unit 11 provided in the currency handling device 1 and receiving operations related to currency transactions from the first customer, a transaction processing unit 12 provided in the currency handling device 1 and executing transaction processing based on the operations received by the first customer operation reception unit 11, a first number generation unit 42 (first identification information generation unit) that generates a first call number (first identification information) for an attendant serving the first customer to call the first customer in response to the transaction processing by the transaction processing unit 12, and a teller operation terminal 5 (output terminal) that displays the first call number generated by the first number generation unit 42 to the attendant.

[0080] With the above configuration, a transaction process is executed in the currency processing device 1 based on the customer's operation, and a first call number corresponding to that transaction process is output by the first number generation unit 42 as a call number for the attendant to call the first customer. Therefore, the customer does not need to take the trouble of obtaining a number tag at the store's reception device 3 in order to complete the procedure at counter C, and can simply receive a call from the teller. This also avoids the risk of the customer forgetting to complete the procedure at the reception device 3 and missing a call from the teller. As a result, the currency processing system or currency processing device 1 can improve customer convenience.

[0081] In the present disclosure, a printing device 1P (printing unit) is provided for printing a medium on which the first call number is written.

[0082] With the above configuration, the customer can obtain a medium on which the first call number is written from the printing unit and can check the first call number that corresponds to him / her on the medium.

[0083] In the present disclosure, the medium contains both the first call number and transaction details indicating the details of the transaction process executed by transaction processing unit 12.

[0084] With the above configuration, the attendant can reliably confirm both the first call number and the transaction details.

[0085] In the present disclosure, the system includes a number memory unit 44 (identification information memory unit) that stores the first call number generated by the first number generation unit 42, a call number selection reception unit 52 (identification information selection reception unit) that is provided in a teller operation terminal 5 (output terminal) and receives an operation by an attendant to select one of one or more first call numbers stored by the number memory unit 44, and a call device 7 that executes a call operation of a first customer corresponding to the first call number selected by operation of the call number selection reception unit 52.

[0086] With the above configuration, the management of the first call number and the execution of the call operation based on the managed first call number are carried out in a single flow, further reducing the burden on the attendant.

[0087] In the present disclosure, the store comprises a store reception device 3 operated by a second customer who visits the store, a second customer operation reception unit 31 provided in the store reception device 3 and receiving an operation for selecting a matter from the second customer, and a second number generation unit 43 (second identification information generation unit) that generates a second call number (second identification information) for an attendant to call the second customer in response to the matter being selected, and a number memory unit 44 configured to store the second call number generated by the second number generation unit 43.

[0088] With the above configuration, a first call number for calling a first customer who operated the currency handling device 1 and a second call number for calling a second customer who operated the store reception device 3 are stored in the number storage unit 44. This allows the order in which staff members make calls to be organized by the first call number and the second call number.

[0089] In the present disclosure, the number storage unit 44 is configured to store the second call number generated by the second number generation unit 43 by assigning it to a second priority level, and to store the first call number generated by the first number generation unit 42 by assigning it to a first priority level that is prioritized higher than the second priority level.

[0090] The above configuration makes it possible to configure the first call number to be called earlier than the second call number. This allows the first customer who operates the currency handling device 1 to quickly undergo identity verification and have their account processed at counter C. As a result, the waiting time for the first customer who operates the currency handling device 1 is shorter than the waiting time for the second customer who operates the visit reception device 3, allowing the first customer to feel superior to the second customer and encouraging more customers to operate the currency handling device 1.

[0091] In the present disclosure, the teller operation terminal 5 (output terminal) is configured to display the first call number generated by the first number generation unit 42 more emphatically than the second call number generated by the second number generation unit 43.

[0092] With the above configuration, the attendant can easily check the first call number and can easily prioritize calling the first call number. For example, it is possible to prioritize calling a customer who has conducted a transaction with the currency handling device 1.

[0093] In the present disclosure, the system comprises a teller operation terminal 5 (management terminal device) that is operated by an attendant and is capable of communicating with the currency processing device 1 and the call device 7, a queue registration unit 41 that registers a queue corresponding to the transaction processing performed by the transaction processing unit 12 in association with the first call number generated by the first number generation unit 42, and a queue selection reception unit 51 that is provided in the teller operation terminal 5 (management terminal device) and receives operation by an attendant to select one of one or more queues registered by the queue registration unit 41.

[0094] With the above configuration, transaction processing is performed by the currency processing device 1 based on the customer's operation, and a queue corresponding to that transaction processing is registered in the queue registration unit 41. Therefore, even if the currency processing device 1 is not linked to other devices on the in-bank network, as long as it is linked to the teller operation terminal 5 (management terminal device), the teller can check what transactions have been processed by the currency processing device 1 based on the queue and perform appropriate follow-up processing.

[0095] In the present disclosure, the calling device 7 is configured to execute a calling operation of the first call number associated with the queue selected by operation of the queue selection receiving unit 51.

[0096] With the above configuration, when an attendant selects a queue, the operation of calling the first call number and the calling device 7 are automatically executed. As a result, queue selection and calling operation are executed in a single flow, further reducing the burden on the attendant.

[0097] In the present disclosure, the currency processing device 1 operated by the first customer is equipped with a first customer operation reception unit 11 that receives operations related to currency transactions from the first customer, a transaction processing unit 12 that executes transaction processing based on the operations received by the first customer operation reception unit 11, an identification information acquisition unit (also functioned by the transaction processing unit 12) that requests and acquires from an external source a first call number that an attendant serving the first customer will use to call the first customer in response to the transaction processing unit 12 executing the transaction processing, and a printing device 1P (printing unit) that prints a medium bearing the first call number acquired by the identification information acquisition unit.

[0098] Even with this configuration, customers do not need to take the trouble of obtaining a numbered ticket at the store's reception device 3 to complete the procedure at counter C, and can receive a call from the teller directly. This also avoids the risk of customers forgetting to complete the procedure at the reception device 3 and not receiving a call from the teller. As a result, the currency handling system or currency handling device 1 can improve customer convenience.

[0099] [Another embodiment] The present disclosure is not limited to the configurations exemplified in the above-described embodiments, and other representative embodiments of the present disclosure will be exemplified below.

[0100] (1) The above-mentioned call numbers (first call number and second call number) are not limited to numbers and may be identification information including, for example, alphabets, symbols, hiragana, katakana, kanji, etc. The first number generation unit 42 corresponds to a first identification information generation unit that generates first identification information used by an attendant serving the first customer to call the first customer. The second number generation unit 43 corresponds to a second identification information generation unit that generates second identification information used by an attendant to call the second customer in response to a matter selected by the visit reception device 3. The number storage unit 44 corresponds to an identification information storage unit that stores the first call number (first identification information) generated by the first number generation unit 42 (first number generation unit 13 in the example shown in FIG. 9 ). The call number selection reception unit 52 corresponds to an identification information selection reception unit that receives an operation by an attendant to select one of one or more first identification information stored in the number storage unit 44 (identification information storage unit).

[0101] (2) The configuration may not include the above-mentioned management server 4. The queue registration unit 41 may be configured to be included in the currency processing device 1 or the teller operation terminal 5. The first number generation unit 42 may be configured to be included in the currency processing device 1 or the teller operation terminal 5. The second number generation unit 43 may be configured to be included in the store reception device 3 or the teller operation terminal 5. The number memory unit 44 may be configured to be included in the teller operation terminal 5.

[0102] (3) As shown in FIG. 9, instead of the first number generation unit 42 of the management server 4, the currency handling device 1 may be configured to include a first number generation unit 13. The first number generation unit 13 shown in FIG. 9 may function as an identification information generation / output unit that generates a first call number for a staff member serving the first customer to call the first customer in response to the transaction processing unit 12 having executed the transaction process, and outputs the first call number to the outside. In this configuration, the currency handling device 1 operated by the first customer is configured to include a first customer operation reception unit 11 that receives operations related to currency transactions from the first customer, a transaction processing unit 12 that executes the transaction process based on the operations received by the first customer operation reception unit 11, a first number generation unit 13 (identification information generation / output unit) that generates a first call number for a staff member serving the first customer to call the first customer in response to the transaction processing unit 12 having executed the transaction process, and outputs the first call number to the outside, and a printer 1P (printing unit) that prints a medium bearing the first call number. Even with this configuration, customers do not need to take the trouble of obtaining a numbered ticket at the store's reception device 3 to complete the procedure at counter C, and can receive a call from the teller directly. This also avoids the risk of customers forgetting to complete the procedure at the reception device 3 and not receiving a call from the teller. As a result, the currency handling system or currency handling device 1 can improve customer convenience.

[0103] (4) The above-mentioned teller operation terminal 5 corresponds to the output terminal and management terminal device of the present disclosure. This is not limited to this embodiment, and the output terminal and management terminal device may each be configured as separate terminals. In this case, the output terminal and management terminal device may each be configured to be located at the teller's stationed counter C. The queue selection reception unit 51 may be provided only in the management terminal device, and the call number selection reception unit 52 may be provided only in the output terminal.

[0104] (5) As the output terminal of the present disclosure, in addition to the teller operation terminal 5 described above, the first call number may be output to a mobile terminal (such as a tablet terminal) carried by a staff member other than the teller. The first call number may also be output to the calling device 7 or a signage device placed in the lobby, etc. In other words, the output terminal of the present disclosure may output the first call number (first identification information) generated by the first number generation unit 42 (first number generation unit 13 in the example shown in FIG. 9).

[0105] (6) In the above-described embodiment, the printing device 1P is configured as a part of the currency processing device 1. However, without being limited to this embodiment, the printing device 1P may be configured as a peripheral device separate from the currency processing device 1. Furthermore, the printing device 3P may be configured as a peripheral device separate from the store reception device 3.

[0106] (7) The above-mentioned calling device 7 may not be provided. In this case, the teller may read out the call number (including the first call number and the second call number) from counter C to guide the customer.

[0107] (8) The printer 1P prints a medium that lists the first call number and the transaction details. This configuration is not limited to this, and the medium may be, for example, a contact or contactless IC card with only the first call number printed on it.

[0108] (9) In the above embodiment, an example was given of a case in which a customer deposits money into the currency handling device 1, but it is also possible for a customer to exchange money at the currency handling device 1. In this case, a configuration may be adopted in which an exchange queue is registered by the queue registration unit 41.

[0109] (10) If the same person visits the store to conduct a transaction at the currency processing device 1 and another transaction, they may first operate the visitor reception device 3 to obtain the second call number, and then immediately operate the currency processing device 1 to obtain the first call number. In this case, the same person would be both a "first customer" and a "second customer." In this case, the first call number and the second call number may be combined to form the same call number.

[0110] (11) In the above embodiment, the attendant is a teller at counter C, but the attendant may be, for example, a back-of-house attendant or a customer service clerk near entrance A.

[0111] (12) The above-described currency handling device 1 is configured to be capable of both deposit processing and withdrawal processing. Without being limited to this embodiment, the currency handling device 1 may be a device dedicated to deposits, a device dedicated to withdrawals, an automatic currency exchange machine, or an automatic tax and public money deposit machine. For example, if a process cannot be completed using only the automatic tax and public money deposit machine, some of the process may be performed at counter C. Furthermore, a configuration may be adopted in which multiple currency handling devices 1 with different functions, including a currency handling device 1 dedicated to deposits, a currency handling device 1 dedicated to withdrawals, and a currency handling device 1 dedicated to exchange, are connected to the management server 4 and the teller operation terminal 5.

[0112] The configurations disclosed in the above-described embodiments (including other embodiments, the same applies hereinafter) can be applied in combination with configurations disclosed in other embodiments, as long as no contradiction occurs. Furthermore, the embodiments disclosed in this specification are merely examples, and the embodiments of the present disclosure are not limited thereto and can be appropriately modified within the scope of the present disclosure. [Industrial Applicability]

[0113] The present disclosure is applicable to currency handling systems and currency handling devices. [Explanation of symbols]

[0114] 1: Currency processing equipment 1P: Printing device (printing section) 3: Store reception device 5: Teller operation terminal (output terminal, management terminal device) 7: Calling device 11: First customer operation reception desk 12: Transaction processing unit 31: Second customer operation reception unit 41: Queue registration section 42: First number generation unit (first identification information generation unit) 43: Second number generation unit (second identification information generation unit) 44: Number storage unit (identification information storage unit) 51: Queue selection reception unit 52: Call number selection reception unit (identification information selection reception unit) C: Counter

Claims

1. a currency processing device operated by a first customer; a first customer operation reception unit provided in the currency handling device and configured to receive operations related to currency transactions from the first customer; a transaction processing unit that is provided in the currency processing device and executes transaction processing based on the operation received by the first customer operation receiving unit; a first identification information generation unit that generates first identification information for a staff member serving the first customer to call the first customer in response to the transaction processing unit executing the transaction processing; and an output terminal that outputs the first identification information generated by the first identification information generation unit.

2. The currency handling system according to claim 1, further comprising a printing unit that prints the first identification information on a medium.

3. A currency handling system as described in claim 2, wherein the medium contains both the first identification information and transaction details indicating the details of the transaction processing performed by the transaction processing unit.

4. an identification information storage unit that stores the first identification information generated by the first identification information generation unit; an identification information selection receiving unit that is provided in the output terminal and receives an operation by the staff member to select one of the one or more first identification information stored in the identification information storage unit; The currency handling system of claim 1, further comprising a calling device that executes a calling operation for the first customer corresponding to the first identification information selected by operation of the identification information selection receiving unit.

5. a store reception device operated by a second customer who visits the store; a second customer operation reception unit provided in the reception device and configured to receive an operation from the second customer to select a subject; a second identification information generating unit that generates second identification information for the clerk to call the second customer in response to the selection of the matter; The currency handling system according to claim 4 , wherein the identification information storage unit is configured to store the second identification information generated by the second identification information generation unit.

6. The currency handling system described in claim 5, wherein the identification information storage unit is configured to assign and store the second identification information generated by the second identification information generation unit to a second priority level, and to assign and store the first identification information generated by the first identification information generation unit to a first priority level that is prioritized higher than the second priority level.

7. The currency handling system described in claim 5, wherein the output terminal is configured to output the first identification information generated by the first identification information generation unit in a more emphasized manner than the second identification information generated by the second identification information generation unit.

8. a management terminal device that is operated by the clerk and is capable of communicating with the currency processing device and the calling device; a queue registration unit that registers a queue corresponding to the transaction process executed by the transaction processing unit in association with the first identification information generated by the first identification information generation unit; A currency handling system as described in any one of claims 4 to 7, further comprising a queue selection reception unit provided in the management terminal device, which receives the operation of the attendant to select one of one or more of the queues registered by the queue registration unit.

9. The currency handling system described in claim 8, wherein the calling device is configured to perform the calling operation of the first identification information associated with the queue selected by operation of the queue selection receiving unit.

10. The attendant is a teller, 9. The currency handling system according to claim 8, wherein the output terminal and the management terminal device are located at a counter where the teller is stationed.

11. A currency processing device operated by a first customer, a first customer operation reception unit that receives operations related to currency transactions from the first customer; a transaction processing unit that executes transaction processing based on the operation accepted by the first customer operation accepting unit; an identification information generation and output unit that generates first identification information for a staff member serving the first customer to call the first customer in response to the transaction processing unit executing the transaction processing, and outputs the first identification information to an external device; A currency processing device equipped with a printing unit that prints a medium on which the first identification information is written.

12. A currency processing device operated by a first customer, a first customer operation reception unit that receives operations related to currency transactions from the first customer; a transaction processing unit that executes transaction processing based on the operation accepted by the first customer operation accepting unit; an identification information acquisition unit that, in response to the transaction processing unit having executed the transaction processing, requests and acquires first identification information from an external source so that a staff member serving the first customer can call the first customer; A currency processing device equipped with a printing unit that prints a medium containing the first identification information acquired by the identification information acquisition unit.

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