System

Abstract

A system is provided.SOLUTION: A system comprising: means for receiving basic information from a user and generating a user ID; means for receiving insurance contract information from the user and registering the insurance contract information in a database; means for receiving loss report information from the user and starting an examination based on the loss report information; and means for determining payment of compensation based on a result of the examination and transferring the compensation to a bank account of the user.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The technology of the present disclosure relates to a system. [Background technology]

[0002] Patent document 1 discloses a persona chatbot control method performed by at least one processor, the method including the steps of receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to a description of the chatbot character, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-180282 Summary of the Invention [Problem to be solved by the invention]

[0004] The rapid development of AI technology has led to its use in a variety of fields, but in the process, there is a possibility that unexpected disadvantages or damages may occur. However, because AI itself currently lacks the ability to be held responsible, an environment has not been created in which users can use AI technology with peace of mind in the event of such damages. This presents a problem that hinders the further spread and development of AI technology. [Means for solving the problem]

[0005] The present invention provides a system including means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from the user and registering the insurance contract information in a database, means for receiving damage report information from the user and starting an investigation based on the damage report information, and means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's bank account. This will create an environment where users can use AI technology with peace of mind and promote the further spread and development of AI technology.

[0006] A "user ID" is an identifier generated to uniquely identify a user.

[0007] "Basic information" refers to personal identification information such as a user's name, address, and email address.

[0008] "Insurance contract information" is information including details of the insurance contract desired by the user (such as compensation amount and monthly insurance premium).

[0009] "Damage report information" refers to information detailing damage caused by the use of AI technology.

[0010] "Database" refers to a storage device for recording and managing user information, insurance contract information, and damage report information.

[0011] "Review" is the process of making a decision on compensation payments based on damage report information.

[0012] "Compensation" refers to money paid to users who have suffered damages.

[0013] "Interface" refers to a screen, form, or other means by which a user enters information. [Brief explanation of the drawings]

[0014] [Figure 1] 1 is a conceptual diagram showing an example of the configuration of a data processing system according to a first embodiment. [Figure 2] 1 is a conceptual diagram showing an example of main functions of a data processing device and a smart device according to a first embodiment. [Figure 3] FIG. 10 is a conceptual diagram showing an example of the configuration of a data processing system according to a second embodiment. [Figure 4] FIG. 10 is a conceptual diagram showing an example of main functions of a data processing device and smart glasses according to a second embodiment. [Figure 5] FIG. 10 is a conceptual diagram showing an example of the configuration of a data processing system according to a third embodiment. [Figure 6] FIG. 11 is a conceptual diagram showing an example of main functions of a data processing device and a headset-type terminal according to a third embodiment. [Figure 7] FIG. 10 is a conceptual diagram showing an example of the configuration of a data processing system according to a fourth embodiment. [Figure 8] FIG. 10 is a conceptual diagram showing an example of main functions of a data processing device and a robot according to a fourth embodiment. [Figure 9] 1 shows an emotion map onto which multiple emotions are mapped. [Figure 10] 1 shows an emotion map onto which multiple emotions are mapped. [Figure 11] FIG. 3 is a sequence diagram showing a processing flow of the data processing system according to the first embodiment. [Figure 12] FIG. 10 is a sequence diagram showing the flow of processing in the data processing system in Application Example 1. [Figure 13] FIG. 10 is a sequence diagram showing the flow of processing in the data processing system according to the second embodiment when an emotion engine is combined. [Figure 14] FIG. 10 is a sequence diagram showing the flow of processing in the data processing system in Application Example 2 when an emotion engine is combined. DETAILED DESCRIPTION OF THE INVENTION

[0015] An example of an embodiment of a system according to the technology of the present disclosure will be described below with reference to the accompanying drawings.

[0016] First, the terms used in the following description will be explained.

[0017] In the following embodiments, a coded processor (hereinafter simply referred to as a "processor") may be a single arithmetic device or a combination of multiple arithmetic devices. Furthermore, a processor may be a single type of arithmetic device or a combination of multiple types of arithmetic devices. Examples of arithmetic devices include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), and an APU (Accelerated Processing Unit).

[0018] In the following embodiments, a coded RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a working memory by a processor.

[0019] In the following embodiments, the coded storage is one or more non-volatile storage devices that store various programs, various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), and magnetic tapes.

[0020] In the following embodiments, a communication I / F (Interface) with a symbol is an interface including a communication processor, an antenna, etc. The communication I / F controls communication between multiple computers. Examples of communication standards applied to the communication I / F include wireless communication standards including 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), Bluetooth (registered trademark), etc.

[0021] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B." In other words, "A and / or B" means that it may be only A, only B, or a combination of A and B. Furthermore, in this specification, the same concept as "A and / or B" is also applied when three or more things are expressed connected by "and / or."

[0022] [First embodiment]

[0023] FIG. 1 shows an example of the configuration of a data processing system 10 according to the first embodiment.

[0024] 1, a data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server.

[0025] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0026] The smart device 14 includes a computer 36, a reception device 38, an output device 40, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The reception device 38, the output device 40, and the camera 42 are also connected to the bus 52.

[0027] The reception device 38 includes a touch panel 38A, a microphone 38B, and the like, and receives user input. The touch panel 38A detects contact with an indicator (for example, a pen or a finger) to receive user input by the touch of the indicator. The microphone 38B detects the user's voice to receive user input by voice. The control unit 46A transmits data indicating the user input received by the touch panel 38A and the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the data indicating the user input.

[0028] The output device 40 includes a display 40A and a speaker 40B, and presents data to the user 20 by outputting the data in a form of expression that the user 20 can perceive (for example, audio and / or text). The display 40A displays visible information such as text and images in accordance with instructions from the processor 46. The speaker 40B outputs audio in accordance with instructions from the processor 46. The camera 42 is a compact digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0029] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 control the exchange of various information between the processor 46 and the processor 28 via the network 54.

[0030] FIG. 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0031] 2, in the data processing device 12, a specific process is performed by the processor 28. A specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific process is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0032] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0033] In the smart device 14, the processor 46 performs the reception output process. The storage 50 stores a reception output program 60. The reception output program 60 is used in conjunction with the specific processing program 56 by the data processing system 10. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0034] Next, a description will be given of the specific processing performed by the specific processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0035] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[0036] 1. User Registration

[0037] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[0038] 2. Insurance contract

[0039] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[0040] 3. Damage Report

[0041] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[0042] 4. Compensation Processing

[0043] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[0044] Examples:

[0045] User registration example

[0046] 1. The user accesses the insurance site from a web browser and enters basic information.

[0047] 2. The device sends basic information to the server.

[0048] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0049] Insurance contract example

[0050] 1. The user enters the desired insurance contract details and submits them.

[0051] 2. The device sends the insurance contract details to the server.

[0052] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0053] Damage report example

[0054] 1. The user enters and submits the details of the loss.

[0055] 2. The terminal sends the damage report information to the server.

[0056] 3. The server records the damage report in the database and begins the review process.

[0057] Compensation processing example

[0058] 1. The server will decide on the payment of compensation based on the results of the review.

[0059] 2. The server verifies the user's bank account information and transfers the compensation.

[0060] 3. The server notifies the terminal that the compensation payment has been completed.

[0061] In this way, AI technology can provide users with fast and accurate compensation for damages.

[0062] The processing flow will be explained below.

[0063] (User registration processing step)

[0064] Step 1:

[0065] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[0066] Step 2:

[0067] The terminal sends the entered basic information to the server.

[0068] Step 3:

[0069] The server stores the received basic information in a database.

[0070] Step 4:

[0071] The server generates a user ID and returns it to the terminal.

[0072] Step 5:

[0073] The terminal displays the user ID to the user.

[0074] (Insurance contract processing step)

[0075] Step 1:

[0076] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[0077] Step 2:

[0078] The terminal transmits the entered insurance contract details to the server.

[0079] Step 3:

[0080] The server checks the received insurance contract details.

[0081] Step 4:

[0082] The server stores the confirmed insurance contract details in a database.

[0083] Step 5:

[0084] The server notifies the terminal that the insurance contract registration is complete.

[0085] Step 6:

[0086] The terminal displays a message to the user indicating that the contract has been completed.

[0087] (Damage report processing steps)

[0088] Step 1:

[0089] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[0090] Step 2:

[0091] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[0092] Step 3:

[0093] The terminal transmits the input damage report information to the server.

[0094] Step 4:

[0095] The server records the received damage report information in a database.

[0096] Step 5:

[0097] The server initiates the review process based on the damage report information.

[0098] (Compensation processing steps)

[0099] Step 1:

[0100] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[0101] Step 2:

[0102] The server verifies the user's bank account information.

[0103] Step 3:

[0104] The server processes the transfer of the compensation.

[0105] Step 4:

[0106] The server notifies the terminal that the compensation payment has been completed.

[0107] Step 5:

[0108] The terminal displays a message to the user indicating that the compensation payment has been completed.

[0109] Example 1

[0110] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0111] In conventional insurance contract systems, managing basic user information and contract information was cumbersome, and the entire process, from reporting damages to compensation procedures, was often not carried out quickly and accurately. As a result, it took a long time for users to receive compensation. There was also a high risk of data theft and unauthorized access from a security standpoint.

[0112] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[0113] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation result and transferring the compensation to the user's bank account, means for providing an interface for the user to input basic information and insurance contract information via a web browser, means for securely transmitting the transmitted information to the server using SSL / TLS protocol, and means for the server to store the received information in a database and cooperate with a bank API for payment of compensation. This enables the entire process from user information input to insurance contract, damage report, and compensation procedure to be carried out quickly and safely.

[0114] "User" refers to an end user who uses the system to enter into an insurance contract or report a claim.

[0115] "Basic information" refers to identification information such as the user's name, address, and email address.

[0116] "User ID" is a system-generated identifier that uniquely identifies a user.

[0117] "Insurance contract information" refers to detailed information about the insurance contract desired by the user (such as compensation amount and monthly premium).

[0118] "Damage report information" refers to detailed information about the damage reported by the user (such as the date and time of the damage, the type of damage, and the extent of the damage).

[0119] "Database" refers to an information management system for storing basic information, insurance contract information, loss report information, etc.

[0120] "Review" is the process of determining whether compensation is applicable based on damage report information.

[0121] "Compensation" is money paid to users based on the results of the review.

[0122] A "bank API" is a program interface that works in conjunction with a bank's system to perform operations such as money transfers.

[0123] "Interface" refers to a user interface, such as a screen or form, that allows a user to input information into a system.

[0124] The "SSL / TLS protocol" is an encrypted communication protocol for securely transmitting data over the Internet.

[0125] A "server" is a computer device that serves as the center of the system and receives and processes information from users.

[0126] A "terminal" is a device such as a computer or smartphone that a user uses to access an insurance site and enter information.

[0127] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below.

[0128] User Registration

[0129] A user accesses an insurance service site via a web browser on a device (e.g., a computer or smartphone). The user enters basic information such as name, address, and email address. The device encrypts this information using the SSL / TLS protocol and sends it to the server.

[0130] Examples:

[0131] 1. The user accesses the insurance site from a web browser and enters basic information.

[0132] 2. The device sends basic information to the server.

[0133] 3. The server stores the information in a database (e.g., MySQL), generates a user ID using a UUID generation library, and sends it back to the device.

[0134] insurance contract

[0135] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (coverage amount, monthly premium, etc.) and submits it. The terminal sends this information to the server using the SSL / TLS protocol, and the server stores the received contract details in a database. A contract completion message is then sent to the terminal.

[0136] Examples:

[0137] 1. The user enters the desired insurance contract details and submits them.

[0138] 2. The device sends the insurance contract details to the server.

[0139] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0140] damage report

[0141] If damage occurs due to a malfunction of AI technology, the user uses their device to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device then sends this information to the server using the SSL / TLS protocol, and the server records the received damage report information in a database. The server then examines the report and begins the review process.

[0142] Examples:

[0143] 1. The user enters and submits the details of the loss.

[0144] 2. The terminal sends the damage report information to the server.

[0145] 3. The server records the damage report in the database and begins the review process.

[0146] Compensation Processing

[0147] After the review is completed, the server will decide to pay the compensation based on the review results. The server will then check the user's bank account information and transfer the compensation using the bank API. Once the compensation has been transferred, the server will send a payment completion notification to the terminal, and the user will confirm receipt of the compensation through the terminal.

[0148] Examples:

[0149] 1. The server will decide on the payment of compensation based on the results of the review.

[0150] 2. The server verifies the user's bank account information and transfers the compensation.

[0151] 3. The server notifies the terminal that the compensation payment has been completed.

[0152] Prompt Sentence Examples

[0153] Please explain the flow of the system's program processing by dividing it into specific processing steps. For each step, please describe the specific operation using either the server, terminal, or user as the subject.

[0154] Example

[0155] As a result, the system of the present invention can quickly and safely complete the entire process from user information input to insurance contract, damage report, and compensation procedure. The system uses encrypted data communication and an automated review process to provide users with fast and accurate service.

[0156] The flow of the identification process in the first embodiment will be described with reference to FIG.

[0157] Processing flow

[0158] User Registration

[0159] Step 1:

[0160] Input: A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[0161] What happens: The user types basic information into an input form.

[0162] Output: The basic information entered is stored in the terminal.

[0163] Step 2:

[0164] Input: The device receives the basic information you enter.

[0165] Specific operation: The device sends the entered basic information to the server using the SSL / TLS protocol.

[0166] Output: The encrypted basic information is sent to the server.

[0167] Step 3:

[0168] Input: The server receives the encrypted basic information, decodes it, and stores it in the database.

[0169] Specific operation: The server stores the decoded basic information in a database and generates a user ID using a UUID generation library.

[0170] Data processing: Basic information is saved and a user ID is generated.

[0171] Output: The generated user ID is saved on the server.

[0172] Step 4:

[0173] Input: The server retrieves the generated user ID.

[0174] Specific operation: The server sends the user ID in JSON format to the terminal.

[0175] Output: The generated user ID is displayed on the terminal.

[0176] insurance contract

[0177] Step 1:

[0178] Input: The user enters the details of the insurance policy (coverage amount, monthly premium, etc.) into a web form on the device.

[0179] What happens: The user types in the details of the insurance policy.

[0180] Output: The entered insurance policy information is stored on the terminal.

[0181] Step 2:

[0182] Input: The terminal acquires the entered insurance policy information.

[0183] Specific operation: The terminal sends the insurance contract information to the server using the SSL / TLS protocol.

[0184] Output: The encrypted policy information is sent to the server.

[0185] Step 3:

[0186] Input: The server receives the encrypted insurance policy information, decodes it, and stores it in the database.

[0187] Specific behavior: The server stores the decoded insurance policy information in a database.

[0188] Data processing: Insurance contract information is stored.

[0189] Output: The insurance policy information is recorded in the database.

[0190] Step 4:

[0191] Input: The server checks the policy information stored in the database.

[0192] Specific operation: The server sends a contract completion message in JSON format to the terminal.

[0193] Output: A contract completion message is displayed on the terminal.

[0194] damage report

[0195] Step 1:

[0196] Input: The user enters details of the damage report (date and time of the damage, type of damage, damage situation, etc.) into a form on the terminal.

[0197] Specific Action: The user types in the details of the damage report.

[0198] Output: The entered damage report information is stored on the terminal.

[0199] Step 2:

[0200] Input: The terminal retrieves the entered damage report information.

[0201] Specific operation: The device sends normal damage report information to the server using the SSL / TLS protocol.

[0202] Output: Encrypted damage report information is sent to the server.

[0203] Step 3:

[0204] Input: The server receives encrypted damage report information, decodes it, and stores it in the database.

[0205] What happens: The server stores the decoded damage report information in a database and starts the review process.

[0206] Data Processing: Damage report information is stored and the review process is initiated.

[0207] Output: The review process begins.

[0208] Compensation Processing

[0209] Step 1:

[0210] Input: The server retrieves the review results.

[0211] Specific operation: The server calculates the compensation amount based on the review results.

[0212] Data calculation: The compensation amount is calculated based on the review results.

[0213] Output: A compensation payment decision is made.

[0214] Step 2:

[0215] Input: The server retrieves the user's bank account information.

[0216] Specific operation: The server transfers the compensation using the bank API.

[0217] Output: The compensation is deposited into the user's bank account.

[0218] Step 3:

[0219] Input: The server retrieves the compensation transfer result.

[0220] Specific operation: The server sends a payment completion notification in JSON format to the terminal.

[0221] Output: A payment completion notice will be displayed on the terminal.

[0222] (Application example 1)

[0223] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0224] Conventional insurance management systems required users to go through complicated procedures to report damage and process compensation. As a result, particularly in food delivery services, responses were often delayed, even though a prompt response was required when food was damaged. Furthermore, the processing of damage information reported by users and the payment of compensation were inefficient, resulting in a decline in user satisfaction. To solve these issues, an insurance management system specialized for delivery services was needed.

[0225] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[0226] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's bank account, and means for reporting damages related to delivery services and processing the compensation, thereby enabling damage reports and compensation processing related to delivery services to be carried out quickly and efficiently.

[0227] A "user ID" is a unique identifier generated based on the user's basic information.

[0228] "Insurance contract information" is data containing details of the insurance contract desired by the user.

[0229] "Damage report information" is data containing details of damage reported by a user.

[0230] "Review" is the process of determining whether compensation is applicable based on the reported damage information.

[0231] "Compensation" is monetary compensation paid to users based on the results of the review.

[0232] A "delivery service" is a service that delivers food or merchandise to customers who order it.

[0233] "Basic information" refers to basic personal information such as the user's name, address, and contact details.

[0234] "Database" means a digital storage device for storing policy information and loss report information.

[0235] The "inspection result" is information indicating the final judgment of the inspection of the damage report.

[0236] "User's bank account" refers to the account at the financial institution designated by the user to receive compensation payments.

[0237] "Interface" refers to the screens and functions that provide a means for users to input information into a system.

[0238] The present invention is a system that allows users to manage insurance contracts related to deliveries, from basic information to receiving damage reports and compensation procedures in an integrated manner. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[0239] 1. User Registration

[0240] The user accesses the insurance service website using a web browser or dedicated application on their device. They enter basic information such as their name, address, and email address. The device sends this information to the server, which stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and loss reports.

[0241] 2. Insurance contract

[0242] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[0243] 3. Damage Report

[0244] If a problem occurs during delivery, the user uses the terminal to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report and determining whether compensation should be applied.

[0245] 4. Compensation Processing

[0246] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[0247] Examples:

[0248] User registration example

[0249] 1. The user accesses the insurance site from a web browser or dedicated application and enters basic information.

[0250] 2. The device sends basic information to the server.

[0251] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0252] Insurance contract example

[0253] 1. The user enters the desired insurance contract details and submits them.

[0254] 2. The device sends the insurance contract details to the server.

[0255] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0256] Damage report example

[0257] 1. The user enters and submits the details of the loss.

[0258] 2. The terminal sends the damage report information to the server.

[0259] 3. The server records the damage report in the database and begins the review process.

[0260] Compensation processing example

[0261] 1. The server will decide on the payment of compensation based on the results of the review.

[0262] 2. The server verifies the user's bank account information and transfers the compensation.

[0263] 3. The server notifies the terminal that the compensation payment has been completed.

[0264] Prompt Sentence Examples

[0265] The user's food was damaged during delivery, so they will use delivery insurance to file a claim. The details of the damage report are as follows:

[0266] User ID: 12345

[0267] Delivery date and time: October 3, 2023, 2:30 PM

[0268] Type of damage: Damaged food

[0269] Damage: Food was completely spilled during delivery

[0270] Send it to the server and determine the compensation amount.

[0271] In this way, a system is provided in which users can quickly and accurately complete insurance procedures in delivery services and receive appropriate compensation.

[0272] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[0273] Step 1:

[0274] The user enters basic information.

[0275] Input: Basic information such as name, address, and email address

[0276] How it works: A user uses a device to access the insurance service's website via a web browser or dedicated application and enters basic information.

[0277] Output: The basic information entered is sent to the server.

[0278] Step 2:

[0279] The server generates a user ID and registers basic information in the database.

[0280] Input: Basic information entered by the user

[0281] Data processing / calculation: The server generates a unique user ID based on the received basic information and stores the basic information in a database.

[0282] Output: The generated user ID is returned to the terminal and displayed to the user.

[0283] Step 3:

[0284] The user enters the policy information.

[0285] Input: Insurance policy details (coverage amount, monthly premium, etc.)

[0286] How it works: The user enters the details of the desired insurance policy on the terminal.

[0287] Output: The entered insurance policy information is sent to the server.

[0288] Step 4:

[0289] The server records the insurance contract information in a database and notifies the customer that the contract has been completed.

[0290] Input: User-entered policy information

[0291] Data processing / calculation: The server stores the received insurance contract information in a database and checks the consistency of the entire contract.

[0292] Output: A notification of contract completion is sent to the terminal. The user confirms this.

[0293] Step 5:

[0294] The user reports the damage.

[0295] Input: Details of the damage (date and time of the damage, type of damage, damage situation, etc.)

[0296] How it works: A user uses a terminal to enter and submit damage report information.

[0297] Output: The entered damage report information is sent to the server.

[0298] Step 6:

[0299] The server initiates the review process based on the damage report information.

[0300] Input: User-submitted damage report information

[0301] Data processing / calculation: The server records the received damage report information in a database, examines the contents, and determines whether compensation is applicable.

[0302] Output: Generates the audit results.

[0303] Step 7:

[0304] The server determines the compensation payment and transfers it to the user's bank account.

[0305] Input: Screening results, user's bank account information

[0306] Data processing / calculation: Based on the results of the review, the amount of compensation is determined. The user's bank account information is verified and the specified amount is transferred.

[0307] Output: A notification of the compensation transfer is sent to the terminal and displayed to the user.

[0308] Furthermore, an emotion engine that estimates the user's emotion may be combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59 and perform identification processing using the user's emotion.

[0309] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion engine. The operation of each component of this system is explained in detail below, along with specific examples.

[0310] 1. User Registration

[0311] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[0312] 2. Insurance contract

[0313] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[0314] 3. Damage Report

[0315] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device uses an emotion engine to recognize the emotional state from the user's input. The server records the received damage report information and the emotional state information provided by the emotion engine in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[0316] 4. Compensation Processing

[0317] After the review is complete, the server decides to pay the compensation based on the review results. It then checks the user's bank account information and processes the compensation transfer. The server adjusts the content and method of the notification based on the user's emotional state. The user is notified once the compensation has been transferred. The user can confirm receipt of the compensation via their device.

[0318] Examples:

[0319] User registration example

[0320] 1. The user accesses the insurance site from a web browser and enters basic information.

[0321] 2. The device sends basic information to the server.

[0322] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0323] Insurance contract example

[0324] 1. The user enters the desired insurance contract details and submits them.

[0325] 2. The device sends the insurance contract details to the server.

[0326] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0327] Damage report example

[0328] 1. The user enters the details of the loss and the emotion engine recognizes the user's emotion.

[0329] 2. The device sends the damage report information and emotion recognition information to the server.

[0330] 3. The server records the damage report and sentiment information in the database and starts the review process.

[0331] Compensation processing example

[0332] 1. The server will decide on the payment of compensation based on the results of the review.

[0333] 2. The server verifies the user's bank account information and transfers the compensation.

[0334] 3. The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[0335] 4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[0336] In this way, the present invention can provide more reliable and satisfying damage compensation by utilizing AI technology while taking into account the user's emotions.

[0337] The processing flow will be explained below.

[0338] (User registration processing step)

[0339] Step 1:

[0340] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[0341] Step 2:

[0342] The terminal sends the entered basic information to the server.

[0343] Step 3:

[0344] The server stores the received basic information in a database.

[0345] Step 4:

[0346] The server generates a user ID and returns it to the terminal.

[0347] Step 5:

[0348] The terminal displays the user ID to the user.

[0349] (Insurance contract processing step)

[0350] Step 1:

[0351] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[0352] Step 2:

[0353] The terminal transmits the entered insurance contract details to the server.

[0354] Step 3:

[0355] The server checks the received insurance contract details.

[0356] Step 4:

[0357] The server stores the confirmed insurance contract details in a database.

[0358] Step 5:

[0359] The server notifies the terminal that the insurance contract registration is complete.

[0360] Step 6:

[0361] The terminal displays a message to the user indicating that the contract has been completed.

[0362] (Damage report processing steps)

[0363] Step 1:

[0364] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[0365] Step 2:

[0366] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[0367] Step 3:

[0368] The terminal uses an emotion engine to recognize the emotional state from the user's input.

[0369] Step 4:

[0370] The terminal transmits the damage report information and the emotion recognition information to the server.

[0371] Step 5:

[0372] The server records the received damage report information and emotion recognition information in a database.

[0373] Step 6:

[0374] The server initiates the review process based on the damage report information.

[0375] (Compensation processing steps)

[0376] Step 1:

[0377] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[0378] Step 2:

[0379] The server verifies the user's bank account information.

[0380] Step 3:

[0381] The server processes the transfer of the compensation.

[0382] Step 4:

[0383] The server adjusts the content and method of notifications based on the user's emotional state.

[0384] Step 5:

[0385] The server notifies the terminal that the compensation payment has been completed.

[0386] Step 6:

[0387] The terminal displays a message to the user indicating that the compensation payment has been completed.

[0388] Specific examples

[0389] User registration example

[0390] Step 1:

[0391] A user accesses an insurance site from a web browser and enters basic information.

[0392] Step 2:

[0393] The device sends basic information to the server.

[0394] Step 3:

[0395] The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0396] Step 4:

[0397] The terminal displays the user ID to the user.

[0398] Insurance contract example

[0399] Step 1:

[0400] The user inputs the desired insurance contract details and submits them.

[0401] Step 2:

[0402] The terminal transmits the insurance contract details to the server.

[0403] Step 3:

[0404] The server stores the contract details in a database.

[0405] Step 4:

[0406] The server notifies the user that the contract has been completed, and the terminal displays this to the user.

[0407] Damage report example

[0408] Step 1:

[0409] The user enters the details of the loss and the emotion engine recognizes the user's emotions.

[0410] Step 2:

[0411] The terminal transmits the damage report information and emotion recognition information to the server.

[0412] Step 3:

[0413] The server records the damage report and emotional information in a database.

[0414] Step 4:

[0415] The server begins the review process.

[0416] Compensation processing example

[0417] Step 1:

[0418] The server decides to pay compensation based on the results of the review.

[0419] Step 2:

[0420] The server verifies the user's bank account information and transfers the compensation.

[0421] Step 3:

[0422] The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[0423] Step 4:

[0424] The terminal displays a message to the user indicating that the compensation payment has been completed.

[0425] Example 2

[0426] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0427] Conventional insurance contract management systems do not take into account the user's emotional state, making it difficult to reduce user dissatisfaction and stress, which ultimately leads to a decline in user satisfaction. It is also difficult to collect accurate information when reporting damages and to quickly and appropriately review and process compensation.

[0428] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[0429] In this invention, the server includes means for receiving basic information from a user and generating an identifier, means for receiving contract information from the user and registering the contract information in a data management system, means for receiving damage report information from the user and recognizing the user's emotional state using an emotion analysis engine and starting an investigation based on the damage report information and emotional information, and means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's financial institution account, thereby enabling prompt and appropriate damage report acceptance and compensation payment that take the user's emotional state into consideration.

[0430] "Basic information" refers to information necessary to identify an individual, such as the user's name, address, and email address.

[0431] "Identifier" refers to an ID or code generated to uniquely identify a user.

[0432] "Contract information" refers to detailed information about an insurance contract, including data such as the amount of compensation and monthly insurance premiums.

[0433] "Data management system" refers to the overall system for organizing and storing received information, and for retrieving and updating it as needed.

[0434] "Damage report information" is information entered by the user when damage occurs, and includes details such as the date and time of the damage, the type of damage, and the damage situation.

[0435] "Emotion analysis engine" refers to technology or programs used to analyze and recognize a user's emotional state from their input or other interactions.

[0436] "Review" is the process of examining received damage report information and determining whether compensation applies based on the insurance contract.

[0437] "Compensation" refers to money paid to a user if the user suffers damage.

[0438] "Financial institution account" refers to the bank account designated by the user to receive compensation.

[0439] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion analysis engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion analysis engine. The specific operation of this system is described below.

[0440] 1. User Registration

[0441] First, a user accesses the insurance service website from a web browser on their device (e.g., a PC or smartphone). At this time, the user enters basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates an identifier (user ID). The generated user ID is returned to the device and displayed to the user. This ID is used for future insurance contracts and loss reports.

[0442] 2. Insurance contract

[0443] After registering, the user enters the details of the desired insurance contract (e.g., coverage amount, monthly premium, etc.) using the terminal and sends it to the server. The server verifies the received information and records it as insurance contract information in a data management system (e.g., MongoDB). A message is sent from the server to the terminal to notify that the insurance contract has been successfully completed.

[0444] 3. Damage Report

[0445] When a user reports damage, they use a terminal to input details of the damage (such as the date and time of the damage, the type of damage, and the damage situation). The terminal uses an emotion analysis engine (e.g., IBM Watson) to recognize the emotional state from the user's input. The damage report information and emotion recognition information are sent from the terminal to a server. The server records the received information in a data management system (e.g., PostgreSQL) and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[0446] 4. Compensation Processing

[0447] Once the review is complete, the server decides to pay compensation based on the results. The server then checks the user's bank account information and transfers the compensation to the user's account. At this time, the server generates a notification based on the user's emotional state based on information from the emotion analysis engine and sends it to the terminal. The terminal then displays a message to the user indicating that the compensation payment has been completed.

[0448] Prompt Sentence Examples

[0449] To explain the system's behavior and processing in detail using a generative AI model, use prompts such as the following:

[0450] Prompt statement example 1:

[0451] "Please explain the process for user registration for an insurance contract. Please be specific about what information is required when a user registers, how that information is sent to the server, and how a user ID is generated."

[0452] Prompt statement example 2:

[0453] Please explain in detail the process by which a user reports a damage. Please be specific about how the sentiment analysis engine recognizes the user's emotions and how that information is sent to the server.

[0454] In this way, the present invention is a system that utilizes AI technology to quickly and appropriately accept damage reports and process compensation, while taking into account the user's emotions.

[0455] The flow of the identification process in the second embodiment will be described with reference to FIG.

[0456] Step 1:

[0457] User Registration

[0458] 1.1. A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[0459] Input: User's basic information (name, address, email address, etc.)

[0460] Specific actions: The user enters information using the keyboard on their computer or smartphone.

[0461] 1.2. The terminal sends the entered information to the server.

[0462] Input: Basic information

[0463] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[0464] Output: Encoded basic information

[0465] Specific operation: The device sends data to the server using the HTTPS protocol.

[0466] 1.3. The server stores the received information in a database and generates an identifier (user ID).

[0467] Input: Encoded basic information

[0468] Data processing / data calculation: The server decodes the basic information and stores it in the database. At the same time, it generates a UUID as the user ID.

[0469] Output: User ID

[0470] What it does: The server uses a MySQL database to store information and a UUID library to generate user IDs.

[0471] 1.4. The server returns the generated user ID to the terminal.

[0472] Input: User ID

[0473] Output: User ID

[0474] Specific operation: The server sends the generated user ID to the client terminal as an HTTP response.

[0475] 1.5. The terminal displays the user ID.

[0476] Input: User ID

[0477] Output: User ID displayed to the user

[0478] Specific operation: The terminal displays the received user ID in a specified area on the web browser.

[0479] Step 2:

[0480] insurance contract

[0481] 2.1. The user enters the details of the insurance policy they wish to purchase (coverage amount, monthly premium, etc.).

[0482] Input: Insurance contract details (coverage amount, monthly premium, etc.)

[0483] Specific operation: The user enters contract information into a web form.

[0484] 2.2. The terminal sends the entered contract details to the server.

[0485] Input: Insurance contract details

[0486] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[0487] Output: Encoded contract information

[0488] Specific operation: The device sends data to the server using the HTTPS protocol.

[0489] 2.3. The server stores the contract details in a data management system.

[0490] Input: Encoded contract information

[0491] Data processing / data calculation: The server decodes the contract information and records it in a data management system (e.g., MongoDB).

[0492] Output: Saved contract information

[0493] Specific operation: The server uses the MongoDB client to store the contract information in a database.

[0494] 2.4. The server sends a message to the terminal to notify that the insurance contract has been successfully completed.

[0495] Input: Contract Completion Status

[0496] Output: Notification message

[0497] Specific operation: The server sends a contract completion message to the terminal as an HTTP response.

[0498] 2.5. The terminal displays a notification message to the user.

[0499] Input: Notification message

[0500] Output: A notification message that is displayed to the user.

[0501] Specific operation: The device displays the received message in the specified area on the web browser.

[0502] Step 3:

[0503] damage report

[0504] 3.1. The user enters details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[0505] Input: Damage details

[0506] Specific Actions: The user enters damage information into a web form.

[0507] 3.2. The device uses an emotion analysis engine to recognize the user's emotional state.

[0508] Input: Damage details

[0509] Data processing / data calculation: The device uses an emotion analysis engine (e.g., IBM Watson) to analyze text and recognize emotional states.

[0510] Output: Emotion recognition information

[0511] Specific operation: The device sends damage information to the text analysis API and obtains the emotional state.

[0512] 3.3. The device sends the damage report information and emotion recognition information to the server.

[0513] Input: Damage details, emotion recognition information

[0514] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format

[0515] Output: Encoded damage report information, emotion recognition information

[0516] Specific behavior: The device sends data to the server using the HTTPS protocol.

[0517] 3.4. The server records the received damage report information and sentiment information into the data management system and initiates the review process.

[0518] Input: Damage report information, emotion recognition information

[0519] Data processing / data calculation: The server records the received data and starts the review using an AI model for compensation review (e.g., Google Cloud AI).

[0520] Output: Review results

[0521] Specific operation: The server stores the data in a PostgreSQL database and inputs the data into the screening AI model.

[0522] Step 4:

[0523] Compensation Processing

[0524] 4.1. The server will decide on the payment of compensation based on the results of the review.

[0525] Input: Review results

[0526] Output: Compensation payment decision

[0527] Specific operation: The server checks the review results and makes a decision on whether to pay compensation.

[0528] 4.2. The server verifies the user's bank account information and transfers the compensation.

[0529] Input: User's bank account information, compensation payment decision

[0530] Output: Compensation transfer completed

[0531] Specific operation: The server uses the SafePay API to verify the bank account information and transfer the compensation.

[0532] 4.3. The server adjusts the notification content based on the information from the emotion analysis engine and sends it to the device.

[0533] Input: Emotion recognition information, compensation transfer completion information

[0534] Output: Adjusted notification message

[0535] Specific operation: The server generates a message based on the emotion recognition information and sends it to the terminal as an HTTP response.

[0536] 4.4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[0537] Input: Compensation payment completion message

[0538] Output: Compensation payment completion message displayed to the user

[0539] Specific operation: The device displays the received message in the specified area on the web browser.

[0540] Through the above steps, damage reports can be received and compensation payments can be made quickly and appropriately while taking into consideration the user's feelings.

[0541] (Application example 2)

[0542] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart device 14 will be referred to as a "terminal."

[0543] Conventional insurance contract management systems lacked the ability to recognize users' emotions and adjust their response methods, making it difficult to alleviate users' anxiety and stress. Furthermore, conventional security services only provided uniform notifications and countermeasures based on intrusions, requiring flexible responses tailored to individual situations. This led to problems such as reduced service reliability and user satisfaction.

[0544] The specific processing by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means. In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from the user and registering the insurance contract information in a database, means for receiving damage report information from the user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation results and transferring the compensation to the user's bank account, and means for recognizing the user's emotions and providing appropriate notifications and countermeasures based on the recognized emotional state. This makes it possible to adjust countermeasures and notifications based on the emotional state of each individual user, improving user satisfaction and system reliability.

[0545] "Means for receiving basic information from the user and generating a user ID" refers to a function that collects basic information provided by the user, such as name, address, and email address, and creates a unique identifier (user ID) based on this information.

[0546] "Means for receiving insurance contract information from a user and registering the insurance contract information in a database" refers to a function that sends information about the insurance contract entered by the user (e.g., contract details and amount) to a server and stores that information in a database.

[0547] "Means for receiving damage report information from a user and initiating an investigation based on the damage report information" is a function for receiving detailed information about the damage reported by the user and initiating the damage investigation process based on that information.

[0548] "Means for determining whether to pay compensation based on the results of the review and transferring the compensation to the user's bank account" is a function that determines whether to pay compensation based on the results of the review of the damage report and transfers the compensation to the bank account specified by the user.

[0549] "Means for recognizing the user's emotions and providing appropriate notifications and measures based on the recognized emotional state" refers to a function that uses emotion recognition technology to determine the user's emotional state and flexibly adjusts the content of notifications and measures based on the results.

[0550] The present invention is a security system that operates through the cooperation of users, servers, terminals, and emotion engines. Each component and the overall function of the system will be explained below in order.

[0551] 1. User Registration

[0552] A user accesses the security service website via a web browser using a smartphone or smart glasses. The user enters basic information such as name, address, and email address, and the device sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future security settings and emergency notifications.

[0553] 2. Security System Settings

[0554] Users set up surveillance cameras and sensors and register them in the app. The registration information is sent to the server, which records it in a database. Once registration is complete, users can activate their security system.

[0555] 3. Intrusion Detection

[0556] When a surveillance camera or sensor detects an unauthorized intrusion, the information is sent to the server, which analyzes the information and has the device's emotion engine perform emotion recognition.

[0557] 4. Emotion Recognition and Notification

[0558] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the user's emotional state (e.g., surprise, fear, anger). The emotion engine then sends the recognized emotional state information to the server. Based on the emotional state, the server determines the appropriate notification content and measures to take and notifies the user. For example, if the user feels fear, emergency measures such as immediately calling the police can be taken.

[0559] Hardware and software used

[0560] Hardware: Smartphones, cameras in smart glasses (e.g., Google Glass)

[0561] Software: OpenCV (image recognition library), TensorFlow (machine learning library), Twilio (communication API)

[0562] Specific examples

[0563] Specifically, if a user senses a suspicious person in their home at night, the smart glasses will recognize the user's sense of fear and immediately notify the police. An alert will also be sent to the user's emergency contacts.

[0564] Prompt Sentence Examples

[0565] "Perform real-time facial recognition using the user's camera footage and estimate their emotions. If the emotion is 'anger' or 'fear', send an emergency notification. The libraries used are OpenCV and TensorFlow, and communication is via Twilio."

[0566] As described above, the present invention can provide security services in real time while taking into consideration the user's feelings, thereby improving the user's sense of security and satisfaction.

[0567] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[0568] Step 1:

[0569] A user accesses the security service site through a web browser and enters basic information such as name, address, and email address. The entered basic information is sent by the terminal to the server. The server receives this basic information and stores it in a database. The server then generates a unique user ID and returns it to the terminal. The terminal displays the generated user ID to the user.

[0570] Input: Basic information such as name, address, and email address

[0571] Output: Generated user ID

[0572] Step 2:

[0573] A user registers a surveillance camera or sensor to the security system using a smartphone or smart glasses. The user enters the registration information, which is then sent to the server by the device. The server stores the received registration information in a database and records the settings of the security devices.

[0574] Input: Registration information for surveillance cameras and sensors

[0575] Output: Registration information is saved in the database

[0576] Step 3:

[0577] When a surveillance camera or sensor detects an intrusion or an abnormality, the detection information is sent to the server. The server receives the intrusion information and instructs the device's emotion engine to perform emotion recognition.

[0578] Input: Information on unauthorized intrusions detected by surveillance cameras and sensors

[0579] Output: Instructions to execute emotion recognition

[0580] Step 4:

[0581] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the emotional state from the user's face. The emotion engine then sends the recognition results to the server. The server then selects the appropriate notification method and countermeasures based on the received emotion recognition results.

[0582] Input: Camera image from a smartphone or smart glasses

[0583] Output: User emotion recognition results

[0584] Step 5:

[0585] The server determines the appropriate notification content and measures based on the emotion recognition results. For example, if it recognizes that the user is feeling fear, it will immediately notify emergency contacts or the police. The server then sends the determined notification content to the user via the device, which then displays it to the user.

[0586] Input: Emotion recognition results

[0587] Output: Determine and send appropriate notification content and measures

[0588] Step 6:

[0589] Once the notification has been sent to the user and emergency contacts, the server stores the notification history in a database, allowing for future reference of information about the incident that occurred.

[0590] Input: Notification content

[0591] Output: Save notification history to database

[0592] In this way, the security system of the present invention can respond quickly and appropriately while taking into account the emotional state of the user, thereby increasing the user's sense of security and the reliability of the system.

[0593] The specific processing unit 290 transmits the result of the specific processing to the smart device 14. In the smart device 14, the control unit 46A causes the output device 40 to output the result of the specific processing. The microphone 38B acquires audio indicating a user input regarding the result of the specific processing. The control unit 46A transmits audio data indicating the user input acquired by the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[0594] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[0595] In the above embodiment, an example in which the specific process is performed by the data processing device 12 has been given, but the technology of the present disclosure is not limited to this, and the specific process may be performed by the smart device 14.

[0596] [Second embodiment]

[0597] FIG. 3 shows an example of the configuration of a data processing system 210 according to the second embodiment.

[0598] 3, the data processing system 210 includes the data processing device 12 and smart glasses 214. An example of the data processing device 12 is a server.

[0599] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0600] The smart glasses 214 include a computer 36, a microphone 238, a speaker 240, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, and the camera 42 are also connected to the bus 52.

[0601] The microphone 238 receives instructions and the like from the user 20 by receiving voice uttered by the user 20. The microphone 238 captures the voice uttered by the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio in accordance with instructions from the processor 46.

[0602] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the surroundings of user 20 (for example, an imaging range defined by an angle of view equivalent to the field of vision of a typical healthy person).

[0603] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for the exchange of various information between the processor 46 and the processor 28 via the network 54. The exchange of various information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is carried out in a secure state.

[0604] Fig. 4 shows an example of the main functions of the data processing device 12 and the smart glasses 214. As shown in Fig. 4, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[0605] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[0606] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[0607] In the smart glasses 214, the reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[0608] Next, a description will be given of the identification process performed by the identification processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as the "server" and the smart glasses 214 will be referred to as the "terminal."

[0609] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[0610] 1. User Registration

[0611] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[0612] 2. Insurance contract

[0613] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[0614] 3. Damage Report

[0615] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[0616] 4. Compensation Processing

[0617] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[0618] Examples:

[0619] User registration example

[0620] 1. The user accesses the insurance site from a web browser and enters basic information.

[0621] 2. The device sends basic information to the server.

[0622] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0623] Insurance contract example

[0624] 1. The user enters the desired insurance contract details and submits them.

[0625] 2. The device sends the insurance contract details to the server.

[0626] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0627] Damage report example

[0628] 1. The user enters and submits the details of the loss.

[0629] 2. The terminal sends the damage report information to the server.

[0630] 3. The server records the damage report in the database and begins the review process.

[0631] Compensation processing example

[0632] 1. The server will decide on the payment of compensation based on the results of the review.

[0633] 2. The server verifies the user's bank account information and transfers the compensation.

[0634] 3. The server notifies the terminal that the compensation payment has been completed.

[0635] In this way, AI technology can provide users with fast and accurate compensation for damages.

[0636] The processing flow will be explained below.

[0637] (User registration processing step)

[0638] Step 1:

[0639] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[0640] Step 2:

[0641] The terminal sends the entered basic information to the server.

[0642] Step 3:

[0643] The server stores the received basic information in a database.

[0644] Step 4:

[0645] The server generates a user ID and returns it to the terminal.

[0646] Step 5:

[0647] The terminal displays the user ID to the user.

[0648] (Insurance contract processing step)

[0649] Step 1:

[0650] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[0651] Step 2:

[0652] The terminal transmits the entered insurance contract details to the server.

[0653] Step 3:

[0654] The server checks the received insurance contract details.

[0655] Step 4:

[0656] The server stores the confirmed insurance contract details in a database.

[0657] Step 5:

[0658] The server notifies the terminal that the insurance contract registration is complete.

[0659] Step 6:

[0660] The terminal displays a message to the user indicating that the contract has been completed.

[0661] (Damage report processing steps)

[0662] Step 1:

[0663] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[0664] Step 2:

[0665] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[0666] Step 3:

[0667] The terminal transmits the input damage report information to the server.

[0668] Step 4:

[0669] The server records the received damage report information in a database.

[0670] Step 5:

[0671] The server initiates the review process based on the damage report information.

[0672] (Compensation processing steps)

[0673] Step 1:

[0674] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[0675] Step 2:

[0676] The server verifies the user's bank account information.

[0677] Step 3:

[0678] The server processes the transfer of the compensation.

[0679] Step 4:

[0680] The server notifies the terminal that the compensation payment has been completed.

[0681] Step 5:

[0682] The terminal displays a message to the user indicating that the compensation payment has been completed.

[0683] Example 1

[0684] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[0685] In conventional insurance contract systems, managing basic user information and contract information was cumbersome, and the entire process, from reporting damages to compensation procedures, was often not carried out quickly and accurately. As a result, it took a long time for users to receive compensation. There was also a high risk of data theft and unauthorized access from a security standpoint.

[0686] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[0687] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation result and transferring the compensation to the user's bank account, means for providing an interface for the user to input basic information and insurance contract information via a web browser, means for securely transmitting the transmitted information to the server using SSL / TLS protocol, and means for the server to store the received information in a database and cooperate with a bank API for payment of compensation. This enables the entire process from user information input to insurance contract, damage report, and compensation procedure to be carried out quickly and safely.

[0688] "User" refers to an end user who uses the system to enter into an insurance contract or report a claim.

[0689] "Basic information" refers to identification information such as the user's name, address, and email address.

[0690] "User ID" is a system-generated identifier that uniquely identifies a user.

[0691] "Insurance contract information" refers to detailed information about the insurance contract desired by the user (such as compensation amount and monthly premium).

[0692] "Damage report information" refers to detailed information about the damage reported by the user (such as the date and time of the damage, the type of damage, and the extent of the damage).

[0693] "Database" refers to an information management system for storing basic information, insurance contract information, loss report information, etc.

[0694] "Review" is the process of determining whether compensation is applicable based on damage report information.

[0695] "Compensation" is money paid to users based on the results of the review.

[0696] A "bank API" is a program interface that works in conjunction with a bank's system to perform operations such as money transfers.

[0697] "Interface" refers to a user interface, such as a screen or form, that allows a user to input information into a system.

[0698] The "SSL / TLS protocol" is an encrypted communication protocol for securely transmitting data over the Internet.

[0699] A "server" is a computer device that serves as the center of the system and receives and processes information from users.

[0700] A "terminal" is a device such as a computer or smartphone that a user uses to access an insurance site and enter information.

[0701] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below.

[0702] User Registration

[0703] A user accesses an insurance service site via a web browser on a device (e.g., a computer or smartphone). The user enters basic information such as name, address, and email address. The device encrypts this information using the SSL / TLS protocol and sends it to the server.

[0704] Examples:

[0705] 1. The user accesses the insurance site from a web browser and enters basic information.

[0706] 2. The device sends basic information to the server.

[0707] 3. The server stores the information in a database (e.g., MySQL), generates a user ID using a UUID generation library, and sends it back to the device.

[0708] insurance contract

[0709] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (coverage amount, monthly premium, etc.) and submits it. The terminal sends this information to the server using the SSL / TLS protocol, and the server stores the received contract details in a database. A contract completion message is then sent to the terminal.

[0710] Examples:

[0711] 1. The user enters the desired insurance contract details and submits them.

[0712] 2. The device sends the insurance contract details to the server.

[0713] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0714] damage report

[0715] If damage occurs due to a malfunction of AI technology, the user uses their device to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device then sends this information to the server using the SSL / TLS protocol, and the server records the received damage report information in a database. The server then examines the report and begins the review process.

[0716] Examples:

[0717] 1. The user enters and submits the details of the loss.

[0718] 2. The terminal sends the damage report information to the server.

[0719] 3. The server records the damage report in the database and begins the review process.

[0720] Compensation Processing

[0721] After the review is completed, the server will decide to pay the compensation based on the review results. The server will then check the user's bank account information and transfer the compensation using the bank API. Once the compensation has been transferred, the server will send a payment completion notification to the terminal, and the user will confirm receipt of the compensation through the terminal.

[0722] Examples:

[0723] 1. The server will decide on the payment of compensation based on the results of the review.

[0724] 2. The server verifies the user's bank account information and transfers the compensation.

[0725] 3. The server notifies the terminal that the compensation payment has been completed.

[0726] Prompt Sentence Examples

[0727] Please explain the flow of the system's program processing by dividing it into specific processing steps. For each step, please describe the specific operation using either the server, terminal, or user as the subject.

[0728] Example

[0729] As a result, the system of the present invention can quickly and safely complete the entire process from user information input to insurance contract, damage report, and compensation procedure. The system uses encrypted data communication and an automated review process to provide users with fast and accurate service.

[0730] The flow of the identification process in the first embodiment will be described with reference to FIG.

[0731] Processing flow

[0732] User Registration

[0733] Step 1:

[0734] Input: A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[0735] What happens: The user types basic information into an input form.

[0736] Output: The basic information entered is stored in the terminal.

[0737] Step 2:

[0738] Input: The device receives the basic information you enter.

[0739] Specific operation: The device sends the entered basic information to the server using the SSL / TLS protocol.

[0740] Output: The encrypted basic information is sent to the server.

[0741] Step 3:

[0742] Input: The server receives the encrypted basic information, decodes it, and stores it in the database.

[0743] Specific operation: The server stores the decoded basic information in a database and generates a user ID using a UUID generation library.

[0744] Data processing: Basic information is saved and a user ID is generated.

[0745] Output: The generated user ID is saved on the server.

[0746] Step 4:

[0747] Input: The server retrieves the generated user ID.

[0748] Specific operation: The server sends the user ID in JSON format to the terminal.

[0749] Output: The generated user ID is displayed on the terminal.

[0750] insurance contract

[0751] Step 1:

[0752] Input: The user enters the details of the insurance policy (coverage amount, monthly premium, etc.) into a web form on the device.

[0753] What happens: The user types in the details of the insurance policy.

[0754] Output: The entered insurance policy information is stored on the terminal.

[0755] Step 2:

[0756] Input: The terminal acquires the entered insurance policy information.

[0757] Specific operation: The terminal sends the insurance contract information to the server using the SSL / TLS protocol.

[0758] Output: The encrypted policy information is sent to the server.

[0759] Step 3:

[0760] Input: The server receives the encrypted insurance policy information, decodes it, and stores it in the database.

[0761] Specific behavior: The server stores the decoded insurance policy information in a database.

[0762] Data processing: Insurance contract information is stored.

[0763] Output: The insurance policy information is recorded in the database.

[0764] Step 4:

[0765] Input: The server checks the policy information stored in the database.

[0766] Specific operation: The server sends a contract completion message in JSON format to the terminal.

[0767] Output: A contract completion message is displayed on the terminal.

[0768] damage report

[0769] Step 1:

[0770] Input: The user enters details of the damage report (date and time of the damage, type of damage, damage situation, etc.) into a form on the terminal.

[0771] Specific Action: The user types in the details of the damage report.

[0772] Output: The entered damage report information is stored on the terminal.

[0773] Step 2:

[0774] Input: The terminal retrieves the entered damage report information.

[0775] Specific operation: The device sends normal damage report information to the server using the SSL / TLS protocol.

[0776] Output: Encrypted damage report information is sent to the server.

[0777] Step 3:

[0778] Input: The server receives encrypted damage report information, decodes it, and stores it in the database.

[0779] What happens: The server stores the decoded damage report information in a database and starts the review process.

[0780] Data Processing: Damage report information is stored and the review process is initiated.

[0781] Output: The review process begins.

[0782] Compensation Processing

[0783] Step 1:

[0784] Input: The server retrieves the review results.

[0785] Specific operation: The server calculates the compensation amount based on the review results.

[0786] Data calculation: The compensation amount is calculated based on the review results.

[0787] Output: A compensation payment decision is made.

[0788] Step 2:

[0789] Input: The server retrieves the user's bank account information.

[0790] Specific operation: The server transfers the compensation using the bank API.

[0791] Output: The compensation is deposited into the user's bank account.

[0792] Step 3:

[0793] Input: The server retrieves the compensation transfer result.

[0794] Specific operation: The server sends a payment completion notification in JSON format to the terminal.

[0795] Output: A payment completion notice will be displayed on the terminal.

[0796] (Application example 1)

[0797] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[0798] Conventional insurance management systems required users to go through complicated procedures to report damage and process compensation. As a result, particularly in food delivery services, responses were often delayed, even though a prompt response was required when food was damaged. Furthermore, the processing of damage information reported by users and the payment of compensation were inefficient, resulting in a decline in user satisfaction. To solve these issues, an insurance management system specialized for delivery services was needed.

[0799] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[0800] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's bank account, and means for reporting damages related to delivery services and processing the compensation, thereby enabling damage reports and compensation processing related to delivery services to be carried out quickly and efficiently.

[0801] A "user ID" is a unique identifier generated based on the user's basic information.

[0802] "Insurance contract information" is data containing details of the insurance contract desired by the user.

[0803] "Damage report information" is data containing details of damage reported by a user.

[0804] "Review" is the process of determining whether compensation is applicable based on the reported damage information.

[0805] "Compensation" is monetary compensation paid to users based on the results of the review.

[0806] A "delivery service" is a service that delivers food or merchandise to customers who order it.

[0807] "Basic information" refers to basic personal information such as the user's name, address, and contact details.

[0808] "Database" means a digital storage device for storing policy information and loss report information.

[0809] The "inspection result" is information indicating the final judgment of the inspection of the damage report.

[0810] "User's bank account" refers to the account at the financial institution designated by the user to receive compensation payments.

[0811] "Interface" refers to the screens and functions that provide a means for users to input information into a system.

[0812] The present invention is a system that allows users to manage insurance contracts related to deliveries, from basic information to receiving damage reports and compensation procedures in an integrated manner. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[0813] 1. User Registration

[0814] The user accesses the insurance service website using a web browser or dedicated application on their device. They enter basic information such as their name, address, and email address. The device sends this information to the server, which stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and loss reports.

[0815] 2. Insurance contract

[0816] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[0817] 3. Damage Report

[0818] If a problem occurs during delivery, the user uses the terminal to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report and determining whether compensation should be applied.

[0819] 4. Compensation Processing

[0820] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[0821] Examples:

[0822] User registration example

[0823] 1. The user accesses the insurance site from a web browser or dedicated application and enters basic information.

[0824] 2. The device sends basic information to the server.

[0825] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0826] Insurance contract example

[0827] 1. The user enters the desired insurance contract details and submits them.

[0828] 2. The device sends the insurance contract details to the server.

[0829] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0830] Damage report example

[0831] 1. The user enters and submits the details of the loss.

[0832] 2. The terminal sends the damage report information to the server.

[0833] 3. The server records the damage report in the database and begins the review process.

[0834] Compensation processing example

[0835] 1. The server will decide on the payment of compensation based on the results of the review.

[0836] 2. The server verifies the user's bank account information and transfers the compensation.

[0837] 3. The server notifies the terminal that the compensation payment has been completed.

[0838] Prompt Sentence Examples

[0839] The user's food was damaged during delivery, so they will use delivery insurance to file a claim. The details of the damage report are as follows:

[0840] User ID: 12345

[0841] Delivery date and time: October 3, 2023, 2:30 PM

[0842] Type of damage: Damaged food

[0843] Damage: Food was completely spilled during delivery

[0844] Send it to the server and determine the compensation amount.

[0845] In this way, a system is provided in which users can quickly and accurately complete insurance procedures in delivery services and receive appropriate compensation.

[0846] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[0847] Step 1:

[0848] The user enters basic information.

[0849] Input: Basic information such as name, address, and email address

[0850] How it works: A user uses a device to access the insurance service's website via a web browser or dedicated application and enters basic information.

[0851] Output: The basic information entered is sent to the server.

[0852] Step 2:

[0853] The server generates a user ID and registers basic information in the database.

[0854] Input: Basic information entered by the user

[0855] Data processing / calculation: The server generates a unique user ID based on the received basic information and stores the basic information in a database.

[0856] Output: The generated user ID is returned to the terminal and displayed to the user.

[0857] Step 3:

[0858] The user enters the policy information.

[0859] Input: Insurance policy details (coverage amount, monthly premium, etc.)

[0860] How it works: The user enters the details of the desired insurance policy on the terminal.

[0861] Output: The entered insurance policy information is sent to the server.

[0862] Step 4:

[0863] The server records the insurance contract information in a database and notifies the customer that the contract has been completed.

[0864] Input: User-entered policy information

[0865] Data processing / calculation: The server stores the received insurance contract information in a database and checks the consistency of the entire contract.

[0866] Output: A notification of contract completion is sent to the terminal. The user confirms this.

[0867] Step 5:

[0868] The user reports the damage.

[0869] Input: Details of the damage (date and time of the damage, type of damage, damage situation, etc.)

[0870] How it works: A user uses a terminal to enter and submit damage report information.

[0871] Output: The entered damage report information is sent to the server.

[0872] Step 6:

[0873] The server initiates the review process based on the damage report information.

[0874] Input: User-submitted damage report information

[0875] Data processing / calculation: The server records the received damage report information in a database, examines the contents, and determines whether compensation is applicable.

[0876] Output: Generates the audit results.

[0877] Step 7:

[0878] The server determines the compensation payment and transfers it to the user's bank account.

[0879] Input: Screening results, user's bank account information

[0880] Data processing / calculation: Based on the results of the review, the amount of compensation is determined. The user's bank account information is verified and the specified amount is transferred.

[0881] Output: A notification of the compensation transfer is sent to the terminal and displayed to the user.

[0882] Furthermore, an emotion engine that estimates the user's emotion may be further combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59, and perform identification processing using the user's emotion.

[0883] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion engine. The operation of each component of this system is explained in detail below, along with specific examples.

[0884] 1. User Registration

[0885] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[0886] 2. Insurance contract

[0887] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[0888] 3. Damage Report

[0889] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device uses an emotion engine to recognize the emotional state from the user's input. The server records the received damage report information and the emotional state information provided by the emotion engine in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[0890] 4. Compensation Processing

[0891] After the review is complete, the server decides to pay the compensation based on the review results. It then checks the user's bank account information and processes the compensation transfer. The server adjusts the content and method of the notification based on the user's emotional state. The user is notified once the compensation has been transferred. The user can confirm receipt of the compensation via their device.

[0892] Examples:

[0893] User registration example

[0894] 1. The user accesses the insurance site from a web browser and enters basic information.

[0895] 2. The device sends basic information to the server.

[0896] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0897] Insurance contract example

[0898] 1. The user enters the desired insurance contract details and submits them.

[0899] 2. The device sends the insurance contract details to the server.

[0900] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[0901] Damage report example

[0902] 1. The user enters the details of the loss and the emotion engine recognizes the user's emotion.

[0903] 2. The device sends the damage report information and emotion recognition information to the server.

[0904] 3. The server records the damage report and sentiment information in the database and starts the review process.

[0905] Compensation processing example

[0906] 1. The server will decide on the payment of compensation based on the results of the review.

[0907] 2. The server verifies the user's bank account information and transfers the compensation.

[0908] 3. The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[0909] 4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[0910] In this way, the present invention can provide more reliable and satisfying damage compensation by utilizing AI technology while taking into account the user's emotions.

[0911] The processing flow will be explained below.

[0912] (User registration processing step)

[0913] Step 1:

[0914] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[0915] Step 2:

[0916] The terminal sends the entered basic information to the server.

[0917] Step 3:

[0918] The server stores the received basic information in a database.

[0919] Step 4:

[0920] The server generates a user ID and returns it to the terminal.

[0921] Step 5:

[0922] The terminal displays the user ID to the user.

[0923] (Insurance contract processing step)

[0924] Step 1:

[0925] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[0926] Step 2:

[0927] The terminal transmits the entered insurance contract details to the server.

[0928] Step 3:

[0929] The server checks the received insurance contract details.

[0930] Step 4:

[0931] The server stores the confirmed insurance contract details in a database.

[0932] Step 5:

[0933] The server notifies the terminal that the insurance contract registration is complete.

[0934] Step 6:

[0935] The terminal displays a message to the user indicating that the contract has been completed.

[0936] (Damage report processing steps)

[0937] Step 1:

[0938] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[0939] Step 2:

[0940] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[0941] Step 3:

[0942] The terminal uses an emotion engine to recognize the emotional state from the user's input.

[0943] Step 4:

[0944] The terminal transmits the damage report information and the emotion recognition information to the server.

[0945] Step 5:

[0946] The server records the received damage report information and emotion recognition information in a database.

[0947] Step 6:

[0948] The server initiates the review process based on the damage report information.

[0949] (Compensation processing steps)

[0950] Step 1:

[0951] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[0952] Step 2:

[0953] The server verifies the user's bank account information.

[0954] Step 3:

[0955] The server processes the transfer of the compensation.

[0956] Step 4:

[0957] The server adjusts the content and method of notifications based on the user's emotional state.

[0958] Step 5:

[0959] The server notifies the terminal that the compensation payment has been completed.

[0960] Step 6:

[0961] The terminal displays a message to the user indicating that the compensation payment has been completed.

[0962] Specific examples

[0963] User registration example

[0964] Step 1:

[0965] A user accesses an insurance site from a web browser and enters basic information.

[0966] Step 2:

[0967] The device sends basic information to the server.

[0968] Step 3:

[0969] The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[0970] Step 4:

[0971] The terminal displays the user ID to the user.

[0972] Insurance contract example

[0973] Step 1:

[0974] The user inputs the desired insurance contract details and submits them.

[0975] Step 2:

[0976] The terminal transmits the insurance contract details to the server.

[0977] Step 3:

[0978] The server stores the contract details in a database.

[0979] Step 4:

[0980] The server notifies the user that the contract has been completed, and the terminal displays this to the user.

[0981] Damage report example

[0982] Step 1:

[0983] The user enters the details of the loss and the emotion engine recognizes the user's emotions.

[0984] Step 2:

[0985] The terminal transmits the damage report information and emotion recognition information to the server.

[0986] Step 3:

[0987] The server records the damage report and emotional information in a database.

[0988] Step 4:

[0989] The server begins the review process.

[0990] Compensation processing example

[0991] Step 1:

[0992] The server decides to pay compensation based on the results of the review.

[0993] Step 2:

[0994] The server verifies the user's bank account information and transfers the compensation.

[0995] Step 3:

[0996] The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[0997] Step 4:

[0998] The terminal displays a message to the user indicating that the compensation payment has been completed.

[0999] Example 2

[1000] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[1001] Conventional insurance contract management systems do not take into account the user's emotional state, making it difficult to reduce user dissatisfaction and stress, which ultimately leads to a decline in user satisfaction. It is also difficult to collect accurate information when reporting damages and to quickly and appropriately review and process compensation.

[1002] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[1003] In this invention, the server includes means for receiving basic information from a user and generating an identifier, means for receiving contract information from the user and registering the contract information in a data management system, means for receiving damage report information from the user and recognizing the user's emotional state using an emotion analysis engine and starting an investigation based on the damage report information and emotional information, and means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's financial institution account, thereby enabling prompt and appropriate damage report acceptance and compensation payment that take the user's emotional state into consideration.

[1004] "Basic information" refers to information necessary to identify an individual, such as the user's name, address, and email address.

[1005] "Identifier" refers to an ID or code generated to uniquely identify a user.

[1006] "Contract information" refers to detailed information about an insurance contract, including data such as the amount of compensation and monthly insurance premiums.

[1007] "Data management system" refers to the overall system for organizing and storing received information, and for retrieving and updating it as needed.

[1008] "Damage report information" is information entered by the user when damage occurs, and includes details such as the date and time of the damage, the type of damage, and the damage situation.

[1009] "Emotion analysis engine" refers to technology or programs used to analyze and recognize a user's emotional state from their input or other interactions.

[1010] "Review" is the process of examining received damage report information and determining whether compensation applies based on the insurance contract.

[1011] "Compensation" refers to money paid to a user if the user suffers damage.

[1012] "Financial institution account" refers to the bank account designated by the user to receive compensation.

[1013] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion analysis engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion analysis engine. The specific operation of this system is described below.

[1014] 1. User Registration

[1015] First, a user accesses the insurance service website from a web browser on their device (e.g., a PC or smartphone). At this time, the user enters basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates an identifier (user ID). The generated user ID is returned to the device and displayed to the user. This ID is used for future insurance contracts and loss reports.

[1016] 2. Insurance contract

[1017] After registering, the user enters the details of the desired insurance contract (e.g., coverage amount, monthly premium, etc.) using the terminal and sends it to the server. The server verifies the received information and records it as insurance contract information in a data management system (e.g., MongoDB). A message is sent from the server to the terminal to notify that the insurance contract has been successfully completed.

[1018] 3. Damage Report

[1019] When a user reports damage, they use a terminal to input details of the damage (such as the date and time of the damage, the type of damage, and the damage situation). The terminal uses an emotion analysis engine (e.g., IBM Watson) to recognize the emotional state from the user's input. The damage report information and emotion recognition information are sent from the terminal to a server. The server records the received information in a data management system (e.g., PostgreSQL) and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[1020] 4. Compensation Processing

[1021] Once the review is complete, the server decides to pay compensation based on the results. The server then checks the user's bank account information and transfers the compensation to the user's account. At this time, the server generates a notification based on the user's emotional state based on information from the emotion analysis engine and sends it to the terminal. The terminal then displays a message to the user indicating that the compensation payment has been completed.

[1022] Prompt Sentence Examples

[1023] To explain the system's behavior and processing in detail using a generative AI model, use prompts such as the following:

[1024] Prompt statement example 1:

[1025] "Please explain the process for user registration for an insurance contract. Please be specific about what information is required when a user registers, how that information is sent to the server, and how a user ID is generated."

[1026] Prompt statement example 2:

[1027] Please explain in detail the process by which a user reports a damage. Please be specific about how the sentiment analysis engine recognizes the user's emotions and how that information is sent to the server.

[1028] In this way, the present invention is a system that utilizes AI technology to quickly and appropriately accept damage reports and process compensation, while taking into account the user's emotions.

[1029] The flow of the identification process in the second embodiment will be described with reference to FIG.

[1030] Step 1:

[1031] User Registration

[1032] 1.1. A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[1033] Input: User's basic information (name, address, email address, etc.)

[1034] Specific actions: The user enters information using the keyboard on their computer or smartphone.

[1035] 1.2. The terminal sends the entered information to the server.

[1036] Input: Basic information

[1037] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[1038] Output: Encoded basic information

[1039] Specific operation: The device sends data to the server using the HTTPS protocol.

[1040] 1.3. The server stores the received information in a database and generates an identifier (user ID).

[1041] Input: Encoded basic information

[1042] Data processing / data calculation: The server decodes the basic information and stores it in the database. At the same time, it generates a UUID as the user ID.

[1043] Output: User ID

[1044] What it does: The server uses a MySQL database to store information and a UUID library to generate user IDs.

[1045] 1.4. The server returns the generated user ID to the terminal.

[1046] Input: User ID

[1047] Output: User ID

[1048] Specific operation: The server sends the generated user ID to the client terminal as an HTTP response.

[1049] 1.5. The terminal displays the user ID.

[1050] Input: User ID

[1051] Output: User ID displayed to the user

[1052] Specific operation: The terminal displays the received user ID in a specified area on the web browser.

[1053] Step 2:

[1054] insurance contract

[1055] 2.1. The user enters the details of the insurance policy they wish to purchase (coverage amount, monthly premium, etc.).

[1056] Input: Insurance contract details (coverage amount, monthly premium, etc.)

[1057] Specific operation: The user enters contract information into a web form.

[1058] 2.2. The terminal sends the entered contract details to the server.

[1059] Input: Insurance contract details

[1060] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[1061] Output: Encoded contract information

[1062] Specific operation: The device sends data to the server using the HTTPS protocol.

[1063] 2.3. The server stores the contract details in a data management system.

[1064] Input: Encoded contract information

[1065] Data processing / data calculation: The server decodes the contract information and records it in a data management system (e.g., MongoDB).

[1066] Output: Saved contract information

[1067] Specific operation: The server uses the MongoDB client to store the contract information in a database.

[1068] 2.4. The server sends a message to the terminal to notify that the insurance contract has been successfully completed.

[1069] Input: Contract Completion Status

[1070] Output: Notification message

[1071] Specific operation: The server sends a contract completion message to the terminal as an HTTP response.

[1072] 2.5. The terminal displays a notification message to the user.

[1073] Input: Notification message

[1074] Output: A notification message that is displayed to the user.

[1075] Specific operation: The device displays the received message in the specified area on the web browser.

[1076] Step 3:

[1077] damage report

[1078] 3.1. The user enters details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[1079] Input: Damage details

[1080] Specific Actions: The user enters damage information into a web form.

[1081] 3.2. The device uses an emotion analysis engine to recognize the user's emotional state.

[1082] Input: Damage details

[1083] Data processing / data calculation: The device uses an emotion analysis engine (e.g., IBM Watson) to analyze text and recognize emotional states.

[1084] Output: Emotion recognition information

[1085] Specific operation: The device sends damage information to the text analysis API and obtains the emotional state.

[1086] 3.3. The device sends the damage report information and emotion recognition information to the server.

[1087] Input: Damage details, emotion recognition information

[1088] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format

[1089] Output: Encoded damage report information, emotion recognition information

[1090] Specific behavior: The device sends data to the server using the HTTPS protocol.

[1091] 3.4. The server records the received damage report information and sentiment information into the data management system and initiates the review process.

[1092] Input: Damage report information, emotion recognition information

[1093] Data processing / data calculation: The server records the received data and starts the review using an AI model for compensation review (e.g., Google Cloud AI).

[1094] Output: Review results

[1095] Specific operation: The server stores the data in a PostgreSQL database and inputs the data into the screening AI model.

[1096] Step 4:

[1097] Compensation Processing

[1098] 4.1. The server will decide on the payment of compensation based on the results of the review.

[1099] Input: Review results

[1100] Output: Compensation payment decision

[1101] Specific operation: The server checks the review results and makes a decision on whether to pay compensation.

[1102] 4.2. The server verifies the user's bank account information and transfers the compensation.

[1103] Input: User's bank account information, compensation payment decision

[1104] Output: Compensation transfer completed

[1105] Specific operation: The server uses the SafePay API to verify the bank account information and transfer the compensation.

[1106] 4.3. The server adjusts the notification content based on the information from the emotion analysis engine and sends it to the device.

[1107] Input: Emotion recognition information, compensation transfer completion information

[1108] Output: Adjusted notification message

[1109] Specific operation: The server generates a message based on the emotion recognition information and sends it to the terminal as an HTTP response.

[1110] 4.4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[1111] Input: Compensation payment completion message

[1112] Output: Compensation payment completion message displayed to the user

[1113] Specific operation: The device displays the received message in the specified area on the web browser.

[1114] Through the above steps, damage reports can be received and compensation payments can be made quickly and appropriately while taking into consideration the user's feelings.

[1115] (Application example 2)

[1116] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the smart glasses 214 will be referred to as a "terminal."

[1117] Conventional insurance contract management systems lacked the ability to recognize users' emotions and adjust their response methods, making it difficult to alleviate users' anxiety and stress. Furthermore, conventional security services only provided uniform notifications and countermeasures based on intrusions, requiring flexible responses tailored to individual situations. This led to problems such as reduced service reliability and user satisfaction.

[1118] The specific processing by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means. In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from the user and registering the insurance contract information in a database, means for receiving damage report information from the user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation results and transferring the compensation to the user's bank account, and means for recognizing the user's emotions and providing appropriate notifications and countermeasures based on the recognized emotional state. This makes it possible to adjust countermeasures and notifications based on the emotional state of each individual user, improving user satisfaction and system reliability.

[1119] "Means for receiving basic information from the user and generating a user ID" refers to a function that collects basic information provided by the user, such as name, address, and email address, and creates a unique identifier (user ID) based on this information.

[1120] "Means for receiving insurance contract information from a user and registering the insurance contract information in a database" refers to a function that sends information about the insurance contract entered by the user (e.g., contract details and amount) to a server and stores that information in a database.

[1121] "Means for receiving damage report information from a user and initiating an investigation based on the damage report information" is a function for receiving detailed information about the damage reported by the user and initiating the damage investigation process based on that information.

[1122] "Means for determining whether to pay compensation based on the results of the review and transferring the compensation to the user's bank account" is a function that determines whether to pay compensation based on the results of the review of the damage report and transfers the compensation to the bank account specified by the user.

[1123] "Means for recognizing the user's emotions and providing appropriate notifications and measures based on the recognized emotional state" refers to a function that uses emotion recognition technology to determine the user's emotional state and flexibly adjusts the content of notifications and measures based on the results.

[1124] The present invention is a security system that operates through the cooperation of users, servers, terminals, and emotion engines. Each component and the overall function of the system will be explained below in order.

[1125] 1. User Registration

[1126] A user accesses the security service website via a web browser using a smartphone or smart glasses. The user enters basic information such as name, address, and email address, and the device sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future security settings and emergency notifications.

[1127] 2. Security System Settings

[1128] Users set up surveillance cameras and sensors and register them in the app. The registration information is sent to the server, which records it in a database. Once registration is complete, users can activate their security system.

[1129] 3. Intrusion Detection

[1130] When a surveillance camera or sensor detects an unauthorized intrusion, the information is sent to the server, which analyzes the information and has the device's emotion engine perform emotion recognition.

[1131] 4. Emotion Recognition and Notification

[1132] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the user's emotional state (e.g., surprise, fear, anger). The emotion engine then sends the recognized emotional state information to the server. Based on the emotional state, the server determines the appropriate notification content and measures to take and notifies the user. For example, if the user feels fear, emergency measures such as immediately calling the police can be taken.

[1133] Hardware and software used

[1134] Hardware: Smartphones, cameras in smart glasses (e.g., Google Glass)

[1135] Software: OpenCV (image recognition library), TensorFlow (machine learning library), Twilio (communication API)

[1136] Specific examples

[1137] Specifically, if a user senses a suspicious person in their home at night, the smart glasses will recognize the user's sense of fear and immediately notify the police. An alert will also be sent to the user's emergency contacts.

[1138] Prompt Sentence Examples

[1139] "Perform real-time facial recognition using the user's camera footage and estimate their emotions. If the emotion is 'anger' or 'fear', send an emergency notification. The libraries used are OpenCV and TensorFlow, and communication is via Twilio."

[1140] As described above, the present invention can provide security services in real time while taking into consideration the user's feelings, thereby improving the user's sense of security and satisfaction.

[1141] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[1142] Step 1:

[1143] A user accesses the security service site through a web browser and enters basic information such as name, address, and email address. The entered basic information is sent by the terminal to the server. The server receives this basic information and stores it in a database. The server then generates a unique user ID and returns it to the terminal. The terminal displays the generated user ID to the user.

[1144] Input: Basic information such as name, address, and email address

[1145] Output: Generated user ID

[1146] Step 2:

[1147] A user registers a surveillance camera or sensor to the security system using a smartphone or smart glasses. The user enters the registration information, which is then sent to the server by the device. The server stores the received registration information in a database and records the settings of the security devices.

[1148] Input: Registration information for surveillance cameras and sensors

[1149] Output: Registration information is saved in the database

[1150] Step 3:

[1151] When a surveillance camera or sensor detects an intrusion or an abnormality, the detection information is sent to the server. The server receives the intrusion information and instructs the device's emotion engine to perform emotion recognition.

[1152] Input: Information on unauthorized intrusions detected by surveillance cameras and sensors

[1153] Output: Instructions to execute emotion recognition

[1154] Step 4:

[1155] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the emotional state from the user's face. The emotion engine then sends the recognition results to the server. The server then selects the appropriate notification method and countermeasures based on the received emotion recognition results.

[1156] Input: Camera image from a smartphone or smart glasses

[1157] Output: User emotion recognition results

[1158] Step 5:

[1159] The server determines the appropriate notification content and measures based on the emotion recognition results. For example, if it recognizes that the user is feeling fear, it will immediately notify emergency contacts or the police. The server then sends the determined notification content to the user via the device, which then displays it to the user.

[1160] Input: Emotion recognition results

[1161] Output: Determine and send appropriate notification content and measures

[1162] Step 6:

[1163] Once the notification has been sent to the user and emergency contacts, the server stores the notification history in a database, allowing for future reference of information about the incident that occurred.

[1164] Input: Notification content

[1165] Output: Save notification history to database

[1166] In this way, the security system of the present invention can respond quickly and appropriately while taking into account the emotional state of the user, thereby increasing the user's sense of security and the reliability of the system.

[1167] The specific processing unit 290 transmits the result of the specific processing to the smart glasses 214. In the smart glasses 214, the control unit 46A causes the speaker 240 to output the result of the specific processing. The microphone 238 acquires audio indicating a user input regarding the result of the specific processing. The control unit 46A transmits audio data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[1168] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1169] In the above embodiment, an example in which the specific processing is performed by the data processing device 12 has been given, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the smart glasses 214.

[1170] [Third embodiment]

[1171] FIG. 5 shows an example of the configuration of a data processing system 310 according to the third embodiment.

[1172] 5, the data processing system 310 includes the data processing device 12 and a headset type terminal 314. An example of the data processing device 12 is a server.

[1173] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1174] The headset type terminal 314 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication I / F 44, and a display 343. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, the camera 42, and the display 343 are also connected to the bus 52.

[1175] The microphone 238 receives instructions and the like from the user 20 by receiving voice uttered by the user 20. The microphone 238 captures the voice uttered by the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio in accordance with instructions from the processor 46.

[1176] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the surroundings of user 20 (for example, an imaging range defined by an angle of view equivalent to the field of vision of a typical healthy person).

[1177] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for the exchange of various information between the processor 46 and the processor 28 via the network 54. The exchange of various information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is carried out in a secure state.

[1178] Fig. 6 shows an example of the main functions of the data processing device 12 and the headset type terminal 314. As shown in Fig. 6, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[1179] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1180] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1181] In the headset type terminal 314, a reception output process is performed by the processor 46. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[1182] Next, a description will be given of the identification process performed by the identification processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as the "server" and the headset type terminal 314 will be referred to as the "terminal."

[1183] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[1184] 1. User Registration

[1185] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[1186] 2. Insurance contract

[1187] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[1188] 3. Damage Report

[1189] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[1190] 4. Compensation Processing

[1191] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[1192] Examples:

[1193] User registration example

[1194] 1. The user accesses the insurance site from a web browser and enters basic information.

[1195] 2. The device sends basic information to the server.

[1196] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[1197] Insurance contract example

[1198] 1. The user enters the desired insurance contract details and submits them.

[1199] 2. The device sends the insurance contract details to the server.

[1200] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1201] Damage report example

[1202] 1. The user enters and submits the details of the loss.

[1203] 2. The terminal sends the damage report information to the server.

[1204] 3. The server records the damage report in the database and begins the review process.

[1205] Compensation processing example

[1206] 1. The server will decide on the payment of compensation based on the results of the review.

[1207] 2. The server verifies the user's bank account information and transfers the compensation.

[1208] 3. The server notifies the terminal that the compensation payment has been completed.

[1209] In this way, AI technology can provide users with fast and accurate compensation for damages.

[1210] The processing flow will be explained below.

[1211] (User registration processing step)

[1212] Step 1:

[1213] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[1214] Step 2:

[1215] The terminal sends the entered basic information to the server.

[1216] Step 3:

[1217] The server stores the received basic information in a database.

[1218] Step 4:

[1219] The server generates a user ID and returns it to the terminal.

[1220] Step 5:

[1221] The terminal displays the user ID to the user.

[1222] (Insurance contract processing step)

[1223] Step 1:

[1224] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[1225] Step 2:

[1226] The terminal transmits the entered insurance contract details to the server.

[1227] Step 3:

[1228] The server checks the received insurance contract details.

[1229] Step 4:

[1230] The server stores the confirmed insurance contract details in a database.

[1231] Step 5:

[1232] The server notifies the terminal that the insurance contract registration is complete.

[1233] Step 6:

[1234] The terminal displays a message to the user indicating that the contract has been completed.

[1235] (Damage report processing steps)

[1236] Step 1:

[1237] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[1238] Step 2:

[1239] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[1240] Step 3:

[1241] The terminal transmits the input damage report information to the server.

[1242] Step 4:

[1243] The server records the received damage report information in a database.

[1244] Step 5:

[1245] The server initiates the review process based on the damage report information.

[1246] (Compensation processing steps)

[1247] Step 1:

[1248] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[1249] Step 2:

[1250] The server verifies the user's bank account information.

[1251] Step 3:

[1252] The server processes the transfer of the compensation.

[1253] Step 4:

[1254] The server notifies the terminal that the compensation payment has been completed.

[1255] Step 5:

[1256] The terminal displays a message to the user indicating that the compensation payment has been completed.

[1257] Example 1

[1258] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1259] In conventional insurance contract systems, managing basic user information and contract information was cumbersome, and the entire process, from reporting damages to compensation procedures, was often not carried out quickly and accurately. As a result, it took a long time for users to receive compensation. There was also a high risk of data theft and unauthorized access from a security standpoint.

[1260] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[1261] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation result and transferring the compensation to the user's bank account, means for providing an interface for the user to input basic information and insurance contract information via a web browser, means for securely transmitting the transmitted information to the server using SSL / TLS protocol, and means for the server to store the received information in a database and cooperate with a bank API for payment of compensation. This enables the entire process from user information input to insurance contract, damage report, and compensation procedure to be carried out quickly and safely.

[1262] "User" refers to an end user who uses the system to enter into an insurance contract or report a claim.

[1263] "Basic information" refers to identification information such as the user's name, address, and email address.

[1264] "User ID" is a system-generated identifier that uniquely identifies a user.

[1265] "Insurance contract information" refers to detailed information about the insurance contract desired by the user (such as compensation amount and monthly premium).

[1266] "Damage report information" refers to detailed information about the damage reported by the user (such as the date and time of the damage, the type of damage, and the extent of the damage).

[1267] "Database" refers to an information management system for storing basic information, insurance contract information, loss report information, etc.

[1268] "Review" is the process of determining whether compensation is applicable based on damage report information.

[1269] "Compensation" is money paid to users based on the results of the review.

[1270] A "bank API" is a program interface that works in conjunction with a bank's system to perform operations such as money transfers.

[1271] "Interface" refers to a user interface, such as a screen or form, that allows a user to input information into a system.

[1272] The "SSL / TLS protocol" is an encrypted communication protocol for securely transmitting data over the Internet.

[1273] A "server" is a computer device that serves as the center of the system and receives and processes information from users.

[1274] A "terminal" is a device such as a computer or smartphone that a user uses to access an insurance site and enter information.

[1275] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below.

[1276] User Registration

[1277] A user accesses an insurance service site via a web browser on a device (e.g., a computer or smartphone). The user enters basic information such as name, address, and email address. The device encrypts this information using the SSL / TLS protocol and sends it to the server.

[1278] Examples:

[1279] 1. The user accesses the insurance site from a web browser and enters basic information.

[1280] 2. The device sends basic information to the server.

[1281] 3. The server stores the information in a database (e.g., MySQL), generates a user ID using a UUID generation library, and sends it back to the device.

[1282] insurance contract

[1283] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (coverage amount, monthly premium, etc.) and submits it. The terminal sends this information to the server using the SSL / TLS protocol, and the server stores the received contract details in a database. A contract completion message is then sent to the terminal.

[1284] Examples:

[1285] 1. The user enters the desired insurance contract details and submits them.

[1286] 2. The device sends the insurance contract details to the server.

[1287] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1288] damage report

[1289] If damage occurs due to a malfunction of AI technology, the user uses their device to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device then sends this information to the server using the SSL / TLS protocol, and the server records the received damage report information in a database. The server then examines the report and begins the review process.

[1290] Examples:

[1291] 1. The user enters and submits the details of the loss.

[1292] 2. The terminal sends the damage report information to the server.

[1293] 3. The server records the damage report in the database and begins the review process.

[1294] Compensation Processing

[1295] After the review is completed, the server will decide to pay the compensation based on the review results. The server will then check the user's bank account information and transfer the compensation using the bank API. Once the compensation has been transferred, the server will send a payment completion notification to the terminal, and the user will confirm receipt of the compensation through the terminal.

[1296] Examples:

[1297] 1. The server will decide on the payment of compensation based on the results of the review.

[1298] 2. The server verifies the user's bank account information and transfers the compensation.

[1299] 3. The server notifies the terminal that the compensation payment has been completed.

[1300] Prompt Sentence Examples

[1301] Please explain the flow of the system's program processing by dividing it into specific processing steps. For each step, please describe the specific operation using either the server, terminal, or user as the subject.

[1302] Example

[1303] As a result, the system of the present invention can quickly and safely complete the entire process from user information input to insurance contract, damage report, and compensation procedure. The system uses encrypted data communication and an automated review process to provide users with fast and accurate service.

[1304] The flow of the identification process in the first embodiment will be described with reference to FIG.

[1305] Processing flow

[1306] User Registration

[1307] Step 1:

[1308] Input: A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[1309] What happens: The user types basic information into an input form.

[1310] Output: The basic information entered is stored in the terminal.

[1311] Step 2:

[1312] Input: The device receives the basic information you enter.

[1313] Specific operation: The device sends the entered basic information to the server using the SSL / TLS protocol.

[1314] Output: The encrypted basic information is sent to the server.

[1315] Step 3:

[1316] Input: The server receives the encrypted basic information, decodes it, and stores it in the database.

[1317] Specific operation: The server stores the decoded basic information in a database and generates a user ID using a UUID generation library.

[1318] Data processing: Basic information is saved and a user ID is generated.

[1319] Output: The generated user ID is saved on the server.

[1320] Step 4:

[1321] Input: The server retrieves the generated user ID.

[1322] Specific operation: The server sends the user ID in JSON format to the terminal.

[1323] Output: The generated user ID is displayed on the terminal.

[1324] insurance contract

[1325] Step 1:

[1326] Input: The user enters the details of the insurance policy (coverage amount, monthly premium, etc.) into a web form on the device.

[1327] What happens: The user types in the details of the insurance policy.

[1328] Output: The entered insurance policy information is stored on the terminal.

[1329] Step 2:

[1330] Input: The terminal acquires the entered insurance policy information.

[1331] Specific operation: The terminal sends the insurance contract information to the server using the SSL / TLS protocol.

[1332] Output: The encrypted policy information is sent to the server.

[1333] Step 3:

[1334] Input: The server receives the encrypted insurance policy information, decodes it, and stores it in the database.

[1335] Specific behavior: The server stores the decoded insurance policy information in a database.

[1336] Data processing: Insurance contract information is stored.

[1337] Output: The insurance policy information is recorded in the database.

[1338] Step 4:

[1339] Input: The server checks the policy information stored in the database.

[1340] Specific operation: The server sends a contract completion message in JSON format to the terminal.

[1341] Output: A contract completion message is displayed on the terminal.

[1342] damage report

[1343] Step 1:

[1344] Input: The user enters details of the damage report (date and time of the damage, type of damage, damage situation, etc.) into a form on the terminal.

[1345] Specific Action: The user types in the details of the damage report.

[1346] Output: The entered damage report information is stored on the terminal.

[1347] Step 2:

[1348] Input: The terminal retrieves the entered damage report information.

[1349] Specific operation: The device sends normal damage report information to the server using the SSL / TLS protocol.

[1350] Output: Encrypted damage report information is sent to the server.

[1351] Step 3:

[1352] Input: The server receives encrypted damage report information, decodes it, and stores it in the database.

[1353] What happens: The server stores the decoded damage report information in a database and starts the review process.

[1354] Data Processing: Damage report information is stored and the review process is initiated.

[1355] Output: The review process begins.

[1356] Compensation Processing

[1357] Step 1:

[1358] Input: The server retrieves the review results.

[1359] Specific operation: The server calculates the compensation amount based on the review results.

[1360] Data calculation: The compensation amount is calculated based on the review results.

[1361] Output: A compensation payment decision is made.

[1362] Step 2:

[1363] Input: The server retrieves the user's bank account information.

[1364] Specific operation: The server transfers the compensation using the bank API.

[1365] Output: The compensation is deposited into the user's bank account.

[1366] Step 3:

[1367] Input: The server retrieves the compensation transfer result.

[1368] Specific operation: The server sends a payment completion notification in JSON format to the terminal.

[1369] Output: A payment completion notice will be displayed on the terminal.

[1370] (Application example 1)

[1371] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1372] Conventional insurance management systems required users to go through complicated procedures to report damage and process compensation. As a result, particularly in food delivery services, responses were often delayed, even though a prompt response was required when food was damaged. Furthermore, the processing of damage information reported by users and the payment of compensation were inefficient, resulting in a decline in user satisfaction. To solve these issues, an insurance management system specialized for delivery services was needed.

[1373] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[1374] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's bank account, and means for reporting damages related to delivery services and processing the compensation, thereby enabling damage reports and compensation processing related to delivery services to be carried out quickly and efficiently.

[1375] A "user ID" is a unique identifier generated based on the user's basic information.

[1376] "Insurance contract information" is data containing details of the insurance contract desired by the user.

[1377] "Damage report information" is data containing details of damage reported by a user.

[1378] "Review" is the process of determining whether compensation is applicable based on the reported damage information.

[1379] "Compensation" is monetary compensation paid to users based on the results of the review.

[1380] A "delivery service" is a service that delivers food or merchandise to customers who order it.

[1381] "Basic information" refers to basic personal information such as the user's name, address, and contact details.

[1382] "Database" means a digital storage device for storing policy information and loss report information.

[1383] The "inspection result" is information indicating the final judgment of the inspection of the damage report.

[1384] "User's bank account" refers to the account at the financial institution designated by the user to receive compensation payments.

[1385] "Interface" refers to the screens and functions that provide a means for users to input information into a system.

[1386] The present invention is a system that allows users to manage insurance contracts related to deliveries, from basic information to receiving damage reports and compensation procedures in an integrated manner. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[1387] 1. User Registration

[1388] The user accesses the insurance service website using a web browser or dedicated application on their device. They enter basic information such as their name, address, and email address. The device sends this information to the server, which stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and loss reports.

[1389] 2. Insurance contract

[1390] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[1391] 3. Damage Report

[1392] If a problem occurs during delivery, the user uses the terminal to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report and determining whether compensation should be applied.

[1393] 4. Compensation Processing

[1394] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[1395] Examples:

[1396] User registration example

[1397] 1. The user accesses the insurance site from a web browser or dedicated application and enters basic information.

[1398] 2. The device sends basic information to the server.

[1399] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[1400] Insurance contract example

[1401] 1. The user enters the desired insurance contract details and submits them.

[1402] 2. The device sends the insurance contract details to the server.

[1403] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1404] Damage report example

[1405] 1. The user enters and submits the details of the loss.

[1406] 2. The terminal sends the damage report information to the server.

[1407] 3. The server records the damage report in the database and begins the review process.

[1408] Compensation processing example

[1409] 1. The server will decide on the payment of compensation based on the results of the review.

[1410] 2. The server verifies the user's bank account information and transfers the compensation.

[1411] 3. The server notifies the terminal that the compensation payment has been completed.

[1412] Prompt Sentence Examples

[1413] The user's food was damaged during delivery, so they will use delivery insurance to file a claim. The details of the damage report are as follows:

[1414] User ID: 12345

[1415] Delivery date and time: October 3, 2023, 2:30 PM

[1416] Type of damage: Damaged food

[1417] Damage: Food was completely spilled during delivery

[1418] Send it to the server and determine the compensation amount.

[1419] In this way, a system is provided in which users can quickly and accurately complete insurance procedures in delivery services and receive appropriate compensation.

[1420] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[1421] Step 1:

[1422] The user enters basic information.

[1423] Input: Basic information such as name, address, and email address

[1424] How it works: A user uses a device to access the insurance service's website via a web browser or dedicated application and enters basic information.

[1425] Output: The basic information entered is sent to the server.

[1426] Step 2:

[1427] The server generates a user ID and registers basic information in the database.

[1428] Input: Basic information entered by the user

[1429] Data processing / calculation: The server generates a unique user ID based on the received basic information and stores the basic information in a database.

[1430] Output: The generated user ID is returned to the terminal and displayed to the user.

[1431] Step 3:

[1432] The user enters the policy information.

[1433] Input: Insurance policy details (coverage amount, monthly premium, etc.)

[1434] How it works: The user enters the details of the desired insurance policy on the terminal.

[1435] Output: The entered insurance policy information is sent to the server.

[1436] Step 4:

[1437] The server records the insurance contract information in a database and notifies the customer that the contract has been completed.

[1438] Input: User-entered policy information

[1439] Data processing / calculation: The server stores the received insurance contract information in a database and checks the consistency of the entire contract.

[1440] Output: A notification of contract completion is sent to the terminal. The user confirms this.

[1441] Step 5:

[1442] The user reports the damage.

[1443] Input: Details of the damage (date and time of the damage, type of damage, damage situation, etc.)

[1444] How it works: A user uses a terminal to enter and submit damage report information.

[1445] Output: The entered damage report information is sent to the server.

[1446] Step 6:

[1447] The server initiates the review process based on the damage report information.

[1448] Input: User-submitted damage report information

[1449] Data processing / calculation: The server records the received damage report information in a database, examines the contents, and determines whether compensation is applicable.

[1450] Output: Generates the audit results.

[1451] Step 7:

[1452] The server determines the compensation payment and transfers it to the user's bank account.

[1453] Input: Screening results, user's bank account information

[1454] Data processing / calculation: Based on the results of the review, the amount of compensation is determined. The user's bank account information is verified and the specified amount is transferred.

[1455] Output: A notification of the compensation transfer is sent to the terminal and displayed to the user.

[1456] Furthermore, an emotion engine that estimates the user's emotion may be further combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59, and perform identification processing using the user's emotion.

[1457] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion engine. The operation of each component of this system is explained in detail below, along with specific examples.

[1458] 1. User Registration

[1459] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[1460] 2. Insurance contract

[1461] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[1462] 3. Damage Report

[1463] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device uses an emotion engine to recognize the emotional state from the user's input. The server records the received damage report information and the emotional state information provided by the emotion engine in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[1464] 4. Compensation Processing

[1465] After the review is complete, the server decides to pay the compensation based on the review results. It then checks the user's bank account information and processes the compensation transfer. The server adjusts the content and method of the notification based on the user's emotional state. The user is notified once the compensation has been transferred. The user can confirm receipt of the compensation via their device.

[1466] Examples:

[1467] User registration example

[1468] 1. The user accesses the insurance site from a web browser and enters basic information.

[1469] 2. The device sends basic information to the server.

[1470] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[1471] Insurance contract example

[1472] 1. The user enters the desired insurance contract details and submits them.

[1473] 2. The device sends the insurance contract details to the server.

[1474] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1475] Damage report example

[1476] 1. The user enters the details of the loss and the emotion engine recognizes the user's emotion.

[1477] 2. The device sends the damage report information and emotion recognition information to the server.

[1478] 3. The server records the damage report and sentiment information in the database and starts the review process.

[1479] Compensation processing example

[1480] 1. The server will decide on the payment of compensation based on the results of the review.

[1481] 2. The server verifies the user's bank account information and transfers the compensation.

[1482] 3. The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[1483] 4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[1484] In this way, the present invention can provide more reliable and satisfying damage compensation by utilizing AI technology while taking into account the user's emotions.

[1485] The processing flow will be explained below.

[1486] (User registration processing step)

[1487] Step 1:

[1488] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[1489] Step 2:

[1490] The terminal sends the entered basic information to the server.

[1491] Step 3:

[1492] The server stores the received basic information in a database.

[1493] Step 4:

[1494] The server generates a user ID and returns it to the terminal.

[1495] Step 5:

[1496] The terminal displays the user ID to the user.

[1497] (Insurance contract processing step)

[1498] Step 1:

[1499] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[1500] Step 2:

[1501] The terminal transmits the entered insurance contract details to the server.

[1502] Step 3:

[1503] The server checks the received insurance contract details.

[1504] Step 4:

[1505] The server stores the confirmed insurance contract details in a database.

[1506] Step 5:

[1507] The server notifies the terminal that the insurance contract registration is complete.

[1508] Step 6:

[1509] The terminal displays a message to the user indicating that the contract has been completed.

[1510] (Damage report processing steps)

[1511] Step 1:

[1512] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[1513] Step 2:

[1514] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[1515] Step 3:

[1516] The terminal uses an emotion engine to recognize the emotional state from the user's input.

[1517] Step 4:

[1518] The terminal transmits the damage report information and the emotion recognition information to the server.

[1519] Step 5:

[1520] The server records the received damage report information and emotion recognition information in a database.

[1521] Step 6:

[1522] The server initiates the review process based on the damage report information.

[1523] (Compensation processing steps)

[1524] Step 1:

[1525] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[1526] Step 2:

[1527] The server verifies the user's bank account information.

[1528] Step 3:

[1529] The server processes the transfer of the compensation.

[1530] Step 4:

[1531] The server adjusts the content and method of notifications based on the user's emotional state.

[1532] Step 5:

[1533] The server notifies the terminal that the compensation payment has been completed.

[1534] Step 6:

[1535] The terminal displays a message to the user indicating that the compensation payment has been completed.

[1536] Specific examples

[1537] User registration example

[1538] Step 1:

[1539] A user accesses an insurance site from a web browser and enters basic information.

[1540] Step 2:

[1541] The device sends basic information to the server.

[1542] Step 3:

[1543] The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[1544] Step 4:

[1545] The terminal displays the user ID to the user.

[1546] Insurance contract example

[1547] Step 1:

[1548] The user inputs the desired insurance contract details and submits them.

[1549] Step 2:

[1550] The terminal transmits the insurance contract details to the server.

[1551] Step 3:

[1552] The server stores the contract details in a database.

[1553] Step 4:

[1554] The server notifies the user that the contract has been completed, and the terminal displays this to the user.

[1555] Damage report example

[1556] Step 1:

[1557] The user enters the details of the loss and the emotion engine recognizes the user's emotions.

[1558] Step 2:

[1559] The terminal transmits the damage report information and emotion recognition information to the server.

[1560] Step 3:

[1561] The server records the damage report and emotional information in a database.

[1562] Step 4:

[1563] The server begins the review process.

[1564] Compensation processing example

[1565] Step 1:

[1566] The server decides to pay compensation based on the results of the review.

[1567] Step 2:

[1568] The server verifies the user's bank account information and transfers the compensation.

[1569] Step 3:

[1570] The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[1571] Step 4:

[1572] The terminal displays a message to the user indicating that the compensation payment has been completed.

[1573] Example 2

[1574] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1575] Conventional insurance contract management systems do not take into account the user's emotional state, making it difficult to reduce user dissatisfaction and stress, which ultimately leads to a decline in user satisfaction. It is also difficult to collect accurate information when reporting damages and to quickly and appropriately review and process compensation.

[1576] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[1577] In this invention, the server includes means for receiving basic information from a user and generating an identifier, means for receiving contract information from the user and registering the contract information in a data management system, means for receiving damage report information from the user and recognizing the user's emotional state using an emotion analysis engine and starting an investigation based on the damage report information and emotional information, and means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's financial institution account, thereby enabling prompt and appropriate damage report acceptance and compensation payment that take the user's emotional state into consideration.

[1578] "Basic information" refers to information necessary to identify an individual, such as the user's name, address, and email address.

[1579] "Identifier" refers to an ID or code generated to uniquely identify a user.

[1580] "Contract information" refers to detailed information about an insurance contract, including data such as the amount of compensation and monthly insurance premiums.

[1581] "Data management system" refers to the overall system for organizing and storing received information, and for retrieving and updating it as needed.

[1582] "Damage report information" is information entered by the user when damage occurs, and includes details such as the date and time of the damage, the type of damage, and the damage situation.

[1583] "Emotion analysis engine" refers to technology or programs used to analyze and recognize a user's emotional state from their input or other interactions.

[1584] "Review" is the process of examining received damage report information and determining whether compensation applies based on the insurance contract.

[1585] "Compensation" refers to money paid to a user if the user suffers damage.

[1586] "Financial institution account" refers to the bank account designated by the user to receive compensation.

[1587] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion analysis engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion analysis engine. The specific operation of this system is described below.

[1588] 1. User Registration

[1589] First, a user accesses the insurance service website from a web browser on their device (e.g., a PC or smartphone). At this time, the user enters basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates an identifier (user ID). The generated user ID is returned to the device and displayed to the user. This ID is used for future insurance contracts and loss reports.

[1590] 2. Insurance contract

[1591] After registering, the user enters the details of the desired insurance contract (e.g., coverage amount, monthly premium, etc.) using the terminal and sends it to the server. The server verifies the received information and records it as insurance contract information in a data management system (e.g., MongoDB). A message is sent from the server to the terminal to notify that the insurance contract has been successfully completed.

[1592] 3. Damage Report

[1593] When a user reports damage, they use a terminal to input details of the damage (such as the date and time of the damage, the type of damage, and the damage situation). The terminal uses an emotion analysis engine (e.g., IBM Watson) to recognize the emotional state from the user's input. The damage report information and emotion recognition information are sent from the terminal to a server. The server records the received information in a data management system (e.g., PostgreSQL) and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[1594] 4. Compensation Processing

[1595] Once the review is complete, the server decides to pay compensation based on the results. The server then checks the user's bank account information and transfers the compensation to the user's account. At this time, the server generates a notification based on the user's emotional state based on information from the emotion analysis engine and sends it to the terminal. The terminal then displays a message to the user indicating that the compensation payment has been completed.

[1596] Prompt Sentence Examples

[1597] To explain the system's behavior and processing in detail using a generative AI model, use prompts such as the following:

[1598] Prompt statement example 1:

[1599] "Please explain the process for user registration for an insurance contract. Please be specific about what information is required when a user registers, how that information is sent to the server, and how a user ID is generated."

[1600] Prompt statement example 2:

[1601] Please explain in detail the process by which a user reports a damage. Please be specific about how the sentiment analysis engine recognizes the user's emotions and how that information is sent to the server.

[1602] In this way, the present invention is a system that utilizes AI technology to quickly and appropriately accept damage reports and process compensation, while taking into account the user's emotions.

[1603] The flow of the identification process in the second embodiment will be described with reference to FIG.

[1604] Step 1:

[1605] User Registration

[1606] 1.1. A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[1607] Input: User's basic information (name, address, email address, etc.)

[1608] Specific actions: The user enters information using the keyboard on their computer or smartphone.

[1609] 1.2. The terminal sends the entered information to the server.

[1610] Input: Basic information

[1611] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[1612] Output: Encoded basic information

[1613] Specific operation: The device sends data to the server using the HTTPS protocol.

[1614] 1.3. The server stores the received information in a database and generates an identifier (user ID).

[1615] Input: Encoded basic information

[1616] Data processing / data calculation: The server decodes the basic information and stores it in the database. At the same time, it generates a UUID as the user ID.

[1617] Output: User ID

[1618] What it does: The server uses a MySQL database to store information and a UUID library to generate user IDs.

[1619] 1.4. The server returns the generated user ID to the terminal.

[1620] Input: User ID

[1621] Output: User ID

[1622] Specific operation: The server sends the generated user ID to the client terminal as an HTTP response.

[1623] 1.5. The terminal displays the user ID.

[1624] Input: User ID

[1625] Output: User ID displayed to the user

[1626] Specific operation: The terminal displays the received user ID in a specified area on the web browser.

[1627] Step 2:

[1628] insurance contract

[1629] 2.1. The user enters the details of the insurance policy they wish to purchase (coverage amount, monthly premium, etc.).

[1630] Input: Insurance contract details (coverage amount, monthly premium, etc.)

[1631] Specific operation: The user enters contract information into a web form.

[1632] 2.2. The terminal sends the entered contract details to the server.

[1633] Input: Insurance contract details

[1634] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[1635] Output: Encoded contract information

[1636] Specific operation: The device sends data to the server using the HTTPS protocol.

[1637] 2.3. The server stores the contract details in a data management system.

[1638] Input: Encoded contract information

[1639] Data processing / data calculation: The server decodes the contract information and records it in a data management system (e.g., MongoDB).

[1640] Output: Saved contract information

[1641] Specific operation: The server uses the MongoDB client to store the contract information in a database.

[1642] 2.4. The server sends a message to the terminal to notify that the insurance contract has been successfully completed.

[1643] Input: Contract Completion Status

[1644] Output: Notification message

[1645] Specific operation: The server sends a contract completion message to the terminal as an HTTP response.

[1646] 2.5. The terminal displays a notification message to the user.

[1647] Input: Notification message

[1648] Output: A notification message that is displayed to the user.

[1649] Specific operation: The device displays the received message in the specified area on the web browser.

[1650] Step 3:

[1651] damage report

[1652] 3.1. The user enters details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[1653] Input: Damage details

[1654] Specific Actions: The user enters damage information into a web form.

[1655] 3.2. The device uses an emotion analysis engine to recognize the user's emotional state.

[1656] Input: Damage details

[1657] Data processing / data calculation: The device uses an emotion analysis engine (e.g., IBM Watson) to analyze text and recognize emotional states.

[1658] Output: Emotion recognition information

[1659] Specific operation: The device sends damage information to the text analysis API and obtains the emotional state.

[1660] 3.3. The device sends the damage report information and emotion recognition information to the server.

[1661] Input: Damage details, emotion recognition information

[1662] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format

[1663] Output: Encoded damage report information, emotion recognition information

[1664] Specific behavior: The device sends data to the server using the HTTPS protocol.

[1665] 3.4. The server records the received damage report information and sentiment information into the data management system and initiates the review process.

[1666] Input: Damage report information, emotion recognition information

[1667] Data processing / data calculation: The server records the received data and starts the review using an AI model for compensation review (e.g., Google Cloud AI).

[1668] Output: Review results

[1669] Specific operation: The server stores the data in a PostgreSQL database and inputs the data into the screening AI model.

[1670] Step 4:

[1671] Compensation Processing

[1672] 4.1. The server will decide on the payment of compensation based on the results of the review.

[1673] Input: Review results

[1674] Output: Compensation payment decision

[1675] Specific operation: The server checks the review results and makes a decision on whether to pay compensation.

[1676] 4.2. The server verifies the user's bank account information and transfers the compensation.

[1677] Input: User's bank account information, compensation payment decision

[1678] Output: Compensation transfer completed

[1679] Specific operation: The server uses the SafePay API to verify the bank account information and transfer the compensation.

[1680] 4.3. The server adjusts the notification content based on the information from the emotion analysis engine and sends it to the device.

[1681] Input: Emotion recognition information, compensation transfer completion information

[1682] Output: Adjusted notification message

[1683] Specific operation: The server generates a message based on the emotion recognition information and sends it to the terminal as an HTTP response.

[1684] 4.4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[1685] Input: Compensation payment completion message

[1686] Output: Compensation payment completion message displayed to the user

[1687] Specific operation: The device displays the received message in the specified area on the web browser.

[1688] Through the above steps, damage reports can be received and compensation payments can be made quickly and appropriately while taking into consideration the user's feelings.

[1689] (Application example 2)

[1690] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the headset type terminal 314 will be referred to as a "terminal."

[1691] Conventional insurance contract management systems lacked the ability to recognize users' emotions and adjust their response methods, making it difficult to alleviate users' anxiety and stress. Furthermore, conventional security services only provided uniform notifications and countermeasures based on intrusions, requiring flexible responses tailored to individual situations. This led to problems such as reduced service reliability and user satisfaction.

[1692] The specific processing by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means. In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from the user and registering the insurance contract information in a database, means for receiving damage report information from the user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation results and transferring the compensation to the user's bank account, and means for recognizing the user's emotions and providing appropriate notifications and countermeasures based on the recognized emotional state. This makes it possible to adjust countermeasures and notifications based on the emotional state of each individual user, improving user satisfaction and system reliability.

[1693] "Means for receiving basic information from the user and generating a user ID" refers to a function that collects basic information provided by the user, such as name, address, and email address, and creates a unique identifier (user ID) based on this information.

[1694] "Means for receiving insurance contract information from a user and registering the insurance contract information in a database" refers to a function that sends information about the insurance contract entered by the user (e.g., contract details and amount) to a server and stores that information in a database.

[1695] "Means for receiving damage report information from a user and initiating an investigation based on the damage report information" is a function for receiving detailed information about the damage reported by the user and initiating the damage investigation process based on that information.

[1696] "Means for determining whether to pay compensation based on the results of the review and transferring the compensation to the user's bank account" is a function that determines whether to pay compensation based on the results of the review of the damage report and transfers the compensation to the bank account specified by the user.

[1697] "Means for recognizing the user's emotions and providing appropriate notifications and measures based on the recognized emotional state" refers to a function that uses emotion recognition technology to determine the user's emotional state and flexibly adjusts the content of notifications and measures based on the results.

[1698] The present invention is a security system that operates through the cooperation of users, servers, terminals, and emotion engines. Each component and the overall function of the system will be explained below in order.

[1699] 1. User Registration

[1700] A user accesses the security service website via a web browser using a smartphone or smart glasses. The user enters basic information such as name, address, and email address, and the device sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future security settings and emergency notifications.

[1701] 2. Security System Settings

[1702] Users set up surveillance cameras and sensors and register them in the app. The registration information is sent to the server, which records it in a database. Once registration is complete, users can activate their security system.

[1703] 3. Intrusion Detection

[1704] When a surveillance camera or sensor detects an unauthorized intrusion, the information is sent to the server, which analyzes the information and has the device's emotion engine perform emotion recognition.

[1705] 4. Emotion Recognition and Notification

[1706] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the user's emotional state (e.g., surprise, fear, anger). The emotion engine then sends the recognized emotional state information to the server. Based on the emotional state, the server determines the appropriate notification content and measures to take and notifies the user. For example, if the user feels fear, emergency measures such as immediately calling the police can be taken.

[1707] Hardware and software used

[1708] Hardware: Smartphones, cameras in smart glasses (e.g., Google Glass)

[1709] Software: OpenCV (image recognition library), TensorFlow (machine learning library), Twilio (communication API)

[1710] Specific examples

[1711] Specifically, if a user senses a suspicious person in their home at night, the smart glasses will recognize the user's sense of fear and immediately notify the police. An alert will also be sent to the user's emergency contacts.

[1712] Prompt Sentence Examples

[1713] "Perform real-time facial recognition using the user's camera footage and estimate their emotions. If the emotion is 'anger' or 'fear', send an emergency notification. The libraries used are OpenCV and TensorFlow, and communication is via Twilio."

[1714] As described above, the present invention can provide security services in real time while taking into consideration the user's feelings, thereby improving the user's sense of security and satisfaction.

[1715] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[1716] Step 1:

[1717] A user accesses the security service site through a web browser and enters basic information such as name, address, and email address. The entered basic information is sent by the terminal to the server. The server receives this basic information and stores it in a database. The server then generates a unique user ID and returns it to the terminal. The terminal displays the generated user ID to the user.

[1718] Input: Basic information such as name, address, and email address

[1719] Output: Generated user ID

[1720] Step 2:

[1721] A user registers a surveillance camera or sensor to the security system using a smartphone or smart glasses. The user enters the registration information, which is then sent to the server by the device. The server stores the received registration information in a database and records the settings of the security devices.

[1722] Input: Registration information for surveillance cameras and sensors

[1723] Output: Registration information is saved in the database

[1724] Step 3:

[1725] When a surveillance camera or sensor detects an intrusion or an abnormality, the detection information is sent to the server. The server receives the intrusion information and instructs the device's emotion engine to perform emotion recognition.

[1726] Input: Information on unauthorized intrusions detected by surveillance cameras and sensors

[1727] Output: Instructions to execute emotion recognition

[1728] Step 4:

[1729] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the emotional state from the user's face. The emotion engine then sends the recognition results to the server. The server then selects the appropriate notification method and countermeasures based on the received emotion recognition results.

[1730] Input: Camera image from a smartphone or smart glasses

[1731] Output: User emotion recognition results

[1732] Step 5:

[1733] The server determines the appropriate notification content and measures based on the emotion recognition results. For example, if it recognizes that the user is feeling fear, it will immediately notify emergency contacts or the police. The server then sends the determined notification content to the user via the device, which then displays it to the user.

[1734] Input: Emotion recognition results

[1735] Output: Determine and send appropriate notification content and measures

[1736] Step 6:

[1737] Once the notification has been sent to the user and emergency contacts, the server stores the notification history in a database, allowing for future reference of information about the incident that occurred.

[1738] Input: Notification content

[1739] Output: Save notification history to database

[1740] In this way, the security system of the present invention can respond quickly and appropriately while taking into account the emotional state of the user, thereby increasing the user's sense of security and the reliability of the system.

[1741] The specific processing unit 290 transmits the result of the specific processing to the headset type terminal 314. In the headset type terminal 314, the control unit 46A causes the speaker 240 and the display 343 to output the result of the specific processing. The microphone 238 acquires audio indicating a user input regarding the result of the specific processing. The control unit 46A transmits audio data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the audio data.

[1742] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[1743] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the headset type terminal 314.

[1744] [Fourth embodiment]

[1745] FIG. 7 shows an example of the configuration of a data processing system 410 according to the fourth embodiment.

[1746] 7, a data processing system 410 includes a data processing device 12 and a robot 414. An example of the data processing device 12 is a server.

[1747] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. The database 24 and the communication I / F 26 are also connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[1748] The robot 414 includes a computer 36, a microphone 238, a speaker 240, a camera 42, a communication I / F 44, and a control target 443. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. The microphone 238, the speaker 240, the camera 42, and the control target 443 are also connected to the bus 52.

[1749] The microphone 238 receives instructions and the like from the user 20 by receiving voice uttered by the user 20. The microphone 238 captures the voice uttered by the user 20, converts the captured voice into audio data, and outputs it to the processor 46. The speaker 240 outputs audio in accordance with instructions from the processor 46.

[1750] Camera 42 is a small digital camera equipped with an optical system including a lens, aperture, and shutter, and an imaging element such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor, and captures images of the surroundings of user 20 (for example, an imaging range defined by an angle of view equivalent to the field of vision of a typical healthy person).

[1751] The communication I / F 44 is connected to a network 54. The communication I / Fs 44 and 26 are responsible for the exchange of various information between the processor 46 and the processor 28 via the network 54. The exchange of various information between the processor 46 and the processor 28 using the communication I / Fs 44 and 26 is carried out in a secure state.

[1752] The control object 443 includes a display device, LEDs in the eyes, and motors for driving the arms, hands, and feet. The posture and gestures of the robot 414 are controlled by controlling the motors of the arms, hands, and feet. Some of the emotions of the robot 414 can be expressed by controlling these motors. In addition, the facial expressions of the robot 414 can also be expressed by controlling the light emission state of the LEDs in the eyes of the robot 414.

[1753] Fig. 8 shows an example of the main functions of the data processing device 12 and the robot 414. As shown in Fig. 8, in the data processing device 12, a specific process is performed by the processor 28. A specific process program 56 is stored in the storage 32.

[1754] The specific processing program 56 is an example of a "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 in accordance with the specific processing program 56 executed on the RAM 30.

[1755] The storage 32 stores a data generation model 58 and an emotion identification model 59. The data generation model 58 and the emotion identification model 59 are used by the identification processing unit 290.

[1756] In the robot 414, the processor 46 performs the reception output process. A reception output program 60 is stored in the storage 50. The processor 46 reads the reception output program 60 from the storage 50 and executes the read reception output program 60 on the RAM 48. The reception output process is realized by the processor 46 operating as the control unit 46A in accordance with the reception output program 60 executed on the RAM 48.

[1757] Next, a description will be given of the specific processing performed by the specific processing unit 290 of the data processing device 12. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[1758] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[1759] 1. User Registration

[1760] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[1761] 2. Insurance contract

[1762] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[1763] 3. Damage Report

[1764] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[1765] 4. Compensation Processing

[1766] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[1767] Examples:

[1768] User registration example

[1769] 1. The user accesses the insurance site from a web browser and enters basic information.

[1770] 2. The device sends basic information to the server.

[1771] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[1772] Insurance contract example

[1773] 1. The user enters the desired insurance contract details and submits them.

[1774] 2. The device sends the insurance contract details to the server.

[1775] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1776] Damage report example

[1777] 1. The user enters and submits the details of the loss.

[1778] 2. The terminal sends the damage report information to the server.

[1779] 3. The server records the damage report in the database and begins the review process.

[1780] Compensation processing example

[1781] 1. The server will decide on the payment of compensation based on the results of the review.

[1782] 2. The server verifies the user's bank account information and transfers the compensation.

[1783] 3. The server notifies the terminal that the compensation payment has been completed.

[1784] In this way, AI technology can provide users with fast and accurate compensation for damages.

[1785] The processing flow will be explained below.

[1786] (User registration processing step)

[1787] Step 1:

[1788] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[1789] Step 2:

[1790] The terminal sends the entered basic information to the server.

[1791] Step 3:

[1792] The server stores the received basic information in a database.

[1793] Step 4:

[1794] The server generates a user ID and returns it to the terminal.

[1795] Step 5:

[1796] The terminal displays the user ID to the user.

[1797] (Insurance contract processing step)

[1798] Step 1:

[1799] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[1800] Step 2:

[1801] The terminal transmits the entered insurance contract details to the server.

[1802] Step 3:

[1803] The server checks the received insurance contract details.

[1804] Step 4:

[1805] The server stores the confirmed insurance contract details in a database.

[1806] Step 5:

[1807] The server notifies the terminal that the insurance contract registration is complete.

[1808] Step 6:

[1809] The terminal displays a message to the user indicating that the contract has been completed.

[1810] (Damage report processing steps)

[1811] Step 1:

[1812] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[1813] Step 2:

[1814] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[1815] Step 3:

[1816] The terminal transmits the input damage report information to the server.

[1817] Step 4:

[1818] The server records the received damage report information in a database.

[1819] Step 5:

[1820] The server initiates the review process based on the damage report information.

[1821] (Compensation processing steps)

[1822] Step 1:

[1823] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[1824] Step 2:

[1825] The server verifies the user's bank account information.

[1826] Step 3:

[1827] The server processes the transfer of the compensation.

[1828] Step 4:

[1829] The server notifies the terminal that the compensation payment has been completed.

[1830] Step 5:

[1831] The terminal displays a message to the user indicating that the compensation payment has been completed.

[1832] Example 1

[1833] Next, a description will be given of Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[1834] In conventional insurance contract systems, managing basic user information and contract information was cumbersome, and the entire process, from reporting damages to compensation procedures, was often not carried out quickly and accurately. As a result, it took a long time for users to receive compensation. There was also a high risk of data theft and unauthorized access from a security standpoint.

[1835] The specific processing by the specific processing unit 290 of the data processing device 12 in the first embodiment is realized by the following means.

[1836] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation result and transferring the compensation to the user's bank account, means for providing an interface for the user to input basic information and insurance contract information via a web browser, means for securely transmitting the transmitted information to the server using SSL / TLS protocol, and means for the server to store the received information in a database and cooperate with a bank API for payment of compensation. This enables the entire process from user information input to insurance contract, damage report, and compensation procedure to be carried out quickly and safely.

[1837] "User" refers to an end user who uses the system to enter into an insurance contract or report a claim.

[1838] "Basic information" refers to identification information such as the user's name, address, and email address.

[1839] "User ID" is a system-generated identifier that uniquely identifies a user.

[1840] "Insurance contract information" refers to detailed information about the insurance contract desired by the user (such as compensation amount and monthly premium).

[1841] "Damage report information" refers to detailed information about the damage reported by the user (such as the date and time of the damage, the type of damage, and the extent of the damage).

[1842] "Database" refers to an information management system for storing basic information, insurance contract information, loss report information, etc.

[1843] "Review" is the process of determining whether compensation is applicable based on damage report information.

[1844] "Compensation" is money paid to users based on the results of the review.

[1845] A "bank API" is a program interface that works in conjunction with a bank's system to perform operations such as money transfers.

[1846] "Interface" refers to a user interface, such as a screen or form, that allows a user to input information into a system.

[1847] The "SSL / TLS protocol" is an encrypted communication protocol for securely transmitting data over the Internet.

[1848] A "server" is a computer device that serves as the center of the system and receives and processes information from users.

[1849] A "terminal" is a device such as a computer or smartphone that a user uses to access an insurance site and enter information.

[1850] The present invention is a system that handles everything from basic user information to insurance contract management, loss report acceptance, and compensation procedures. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below.

[1851] User Registration

[1852] A user accesses an insurance service site via a web browser on a device (e.g., a computer or smartphone). The user enters basic information such as name, address, and email address. The device encrypts this information using the SSL / TLS protocol and sends it to the server.

[1853] Examples:

[1854] 1. The user accesses the insurance site from a web browser and enters basic information.

[1855] 2. The device sends basic information to the server.

[1856] 3. The server stores the information in a database (e.g., MySQL), generates a user ID using a UUID generation library, and sends it back to the device.

[1857] insurance contract

[1858] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (coverage amount, monthly premium, etc.) and submits it. The terminal sends this information to the server using the SSL / TLS protocol, and the server stores the received contract details in a database. A contract completion message is then sent to the terminal.

[1859] Examples:

[1860] 1. The user enters the desired insurance contract details and submits them.

[1861] 2. The device sends the insurance contract details to the server.

[1862] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1863] damage report

[1864] If damage occurs due to a malfunction of AI technology, the user uses their device to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device then sends this information to the server using the SSL / TLS protocol, and the server records the received damage report information in a database. The server then examines the report and begins the review process.

[1865] Examples:

[1866] 1. The user enters and submits the details of the loss.

[1867] 2. The terminal sends the damage report information to the server.

[1868] 3. The server records the damage report in the database and begins the review process.

[1869] Compensation Processing

[1870] After the review is completed, the server will decide to pay the compensation based on the review results. The server will then check the user's bank account information and transfer the compensation using the bank API. Once the compensation has been transferred, the server will send a payment completion notification to the terminal, and the user will confirm receipt of the compensation through the terminal.

[1871] Examples:

[1872] 1. The server will decide on the payment of compensation based on the results of the review.

[1873] 2. The server verifies the user's bank account information and transfers the compensation.

[1874] 3. The server notifies the terminal that the compensation payment has been completed.

[1875] Prompt Sentence Examples

[1876] Please explain the flow of the system's program processing by dividing it into specific processing steps. For each step, please describe the specific operation using either the server, terminal, or user as the subject.

[1877] Example

[1878] As a result, the system of the present invention can quickly and safely complete the entire process from user information input to insurance contract, damage report, and compensation procedure. The system uses encrypted data communication and an automated review process to provide users with fast and accurate service.

[1879] The flow of the identification process in the first embodiment will be described with reference to FIG.

[1880] Processing flow

[1881] User Registration

[1882] Step 1:

[1883] Input: A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[1884] What happens: The user types basic information into an input form.

[1885] Output: The basic information entered is stored in the terminal.

[1886] Step 2:

[1887] Input: The device receives the basic information you enter.

[1888] Specific operation: The device sends the entered basic information to the server using the SSL / TLS protocol.

[1889] Output: The encrypted basic information is sent to the server.

[1890] Step 3:

[1891] Input: The server receives the encrypted basic information, decodes it, and stores it in the database.

[1892] Specific operation: The server stores the decoded basic information in a database and generates a user ID using a UUID generation library.

[1893] Data processing: Basic information is saved and a user ID is generated.

[1894] Output: The generated user ID is saved on the server.

[1895] Step 4:

[1896] Input: The server retrieves the generated user ID.

[1897] Specific operation: The server sends the user ID in JSON format to the terminal.

[1898] Output: The generated user ID is displayed on the terminal.

[1899] insurance contract

[1900] Step 1:

[1901] Input: The user enters the details of the insurance policy (coverage amount, monthly premium, etc.) into a web form on the device.

[1902] What happens: The user types in the details of the insurance policy.

[1903] Output: The entered insurance policy information is stored on the terminal.

[1904] Step 2:

[1905] Input: The terminal acquires the entered insurance policy information.

[1906] Specific operation: The terminal sends the insurance contract information to the server using the SSL / TLS protocol.

[1907] Output: The encrypted policy information is sent to the server.

[1908] Step 3:

[1909] Input: The server receives the encrypted insurance policy information, decodes it, and stores it in the database.

[1910] Specific behavior: The server stores the decoded insurance policy information in a database.

[1911] Data processing: Insurance contract information is stored.

[1912] Output: The insurance policy information is recorded in the database.

[1913] Step 4:

[1914] Input: The server checks the policy information stored in the database.

[1915] Specific operation: The server sends a contract completion message in JSON format to the terminal.

[1916] Output: A contract completion message is displayed on the terminal.

[1917] damage report

[1918] Step 1:

[1919] Input: The user enters details of the damage report (date and time of the damage, type of damage, damage situation, etc.) into a form on the terminal.

[1920] Specific Action: The user types in the details of the damage report.

[1921] Output: The entered damage report information is stored on the terminal.

[1922] Step 2:

[1923] Input: The terminal retrieves the entered damage report information.

[1924] Specific operation: The device sends normal damage report information to the server using the SSL / TLS protocol.

[1925] Output: Encrypted damage report information is sent to the server.

[1926] Step 3:

[1927] Input: The server receives encrypted damage report information, decodes it, and stores it in the database.

[1928] What happens: The server stores the decoded damage report information in a database and starts the review process.

[1929] Data Processing: Damage report information is stored and the review process is initiated.

[1930] Output: The review process begins.

[1931] Compensation Processing

[1932] Step 1:

[1933] Input: The server retrieves the review results.

[1934] Specific operation: The server calculates the compensation amount based on the review results.

[1935] Data calculation: The compensation amount is calculated based on the review results.

[1936] Output: A compensation payment decision is made.

[1937] Step 2:

[1938] Input: The server retrieves the user's bank account information.

[1939] Specific operation: The server transfers the compensation using the bank API.

[1940] Output: The compensation is deposited into the user's bank account.

[1941] Step 3:

[1942] Input: The server retrieves the compensation transfer result.

[1943] Specific operation: The server sends a payment completion notification in JSON format to the terminal.

[1944] Output: A payment completion notice will be displayed on the terminal.

[1945] (Application example 1)

[1946] Next, a description will be given of Application Example 1. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[1947] Conventional insurance management systems required users to go through complicated procedures to report damage and process compensation. As a result, particularly in food delivery services, responses were often delayed, even though a prompt response was required when food was damaged. Furthermore, the processing of damage information reported by users and the payment of compensation were inefficient, resulting in a decline in user satisfaction. To solve these issues, an insurance management system specialized for delivery services was needed.

[1948] The specific processing by the specific processing unit 290 of the data processing device 12 in the application example 1 is realized by the following means.

[1949] In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from a user and registering the insurance contract information in a database, means for receiving damage report information from a user and starting an investigation based on the damage report information, means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's bank account, and means for reporting damages related to delivery services and processing the compensation, thereby enabling damage reports and compensation processing related to delivery services to be carried out quickly and efficiently.

[1950] A "user ID" is a unique identifier generated based on the user's basic information.

[1951] "Insurance contract information" is data containing details of the insurance contract desired by the user.

[1952] "Damage report information" is data containing details of damage reported by a user.

[1953] "Review" is the process of determining whether compensation is applicable based on the reported damage information.

[1954] "Compensation" is monetary compensation paid to users based on the results of the review.

[1955] A "delivery service" is a service that delivers food or merchandise to customers who order it.

[1956] "Basic information" refers to basic personal information such as the user's name, address, and contact details.

[1957] "Database" means a digital storage device for storing policy information and loss report information.

[1958] The "inspection result" is information indicating the final judgment of the inspection of the damage report.

[1959] "User's bank account" refers to the account at the financial institution designated by the user to receive compensation payments.

[1960] "Interface" refers to the screens and functions that provide a means for users to input information into a system.

[1961] The present invention is a system that allows users to manage insurance contracts related to deliveries, from basic information to receiving damage reports and compensation procedures in an integrated manner. This system is operated with the cooperation of users, terminals, and a server. The operation of each component of this system is explained in detail below, along with specific examples.

[1962] 1. User Registration

[1963] The user accesses the insurance service website using a web browser or dedicated application on their device. They enter basic information such as their name, address, and email address. The device sends this information to the server, which stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and loss reports.

[1964] 2. Insurance contract

[1965] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[1966] 3. Damage Report

[1967] If a problem occurs during delivery, the user uses the terminal to report the damage. They enter details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The server records the received damage report information in a database and starts the review process. The review process includes examining the report and determining whether compensation should be applied.

[1968] 4. Compensation Processing

[1969] After the review is complete, the server decides on the payment of the compensation based on the review results, checks the user's bank account information, and transfers the compensation. The user is notified once the compensation has been transferred, and can confirm receipt of the compensation via their terminal.

[1970] Examples:

[1971] User registration example

[1972] 1. The user accesses the insurance site from a web browser or dedicated application and enters basic information.

[1973] 2. The device sends basic information to the server.

[1974] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[1975] Insurance contract example

[1976] 1. The user enters the desired insurance contract details and submits them.

[1977] 2. The device sends the insurance contract details to the server.

[1978] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[1979] Damage report example

[1980] 1. The user enters and submits the details of the loss.

[1981] 2. The terminal sends the damage report information to the server.

[1982] 3. The server records the damage report in the database and begins the review process.

[1983] Compensation processing example

[1984] 1. The server will decide on the payment of compensation based on the results of the review.

[1985] 2. The server verifies the user's bank account information and transfers the compensation.

[1986] 3. The server notifies the terminal that the compensation payment has been completed.

[1987] Prompt Sentence Examples

[1988] The user's food was damaged during delivery, so they will use delivery insurance to file a claim. The details of the damage report are as follows:

[1989] User ID: 12345

[1990] Delivery date and time: October 3, 2023, 2:30 PM

[1991] Type of damage: Damaged food

[1992] Damage: Food was completely spilled during delivery

[1993] Send it to the server and determine the compensation amount.

[1994] In this way, a system is provided in which users can quickly and accurately complete insurance procedures in delivery services and receive appropriate compensation.

[1995] The flow of the specific processing in the application example 1 will be described with reference to FIG.

[1996] Step 1:

[1997] The user enters basic information.

[1998] Input: Basic information such as name, address, and email address

[1999] How it works: A user uses a device to access the insurance service's website via a web browser or dedicated application and enters basic information.

[2000] Output: The basic information entered is sent to the server.

[2001] Step 2:

[2002] The server generates a user ID and registers basic information in the database.

[2003] Input: Basic information entered by the user

[2004] Data processing / calculation: The server generates a unique user ID based on the received basic information and stores the basic information in a database.

[2005] Output: The generated user ID is returned to the terminal and displayed to the user.

[2006] Step 3:

[2007] The user enters the policy information.

[2008] Input: Insurance policy details (coverage amount, monthly premium, etc.)

[2009] How it works: The user enters the details of the desired insurance policy on the terminal.

[2010] Output: The entered insurance policy information is sent to the server.

[2011] Step 4:

[2012] The server records the insurance contract information in a database and notifies the customer that the contract has been completed.

[2013] Input: User-entered policy information

[2014] Data processing / calculation: The server stores the received insurance contract information in a database and checks the consistency of the entire contract.

[2015] Output: A notification of contract completion is sent to the terminal. The user confirms this.

[2016] Step 5:

[2017] The user reports the damage.

[2018] Input: Details of the damage (date and time of the damage, type of damage, damage situation, etc.)

[2019] How it works: A user uses a terminal to enter and submit damage report information.

[2020] Output: The entered damage report information is sent to the server.

[2021] Step 6:

[2022] The server initiates the review process based on the damage report information.

[2023] Input: User-submitted damage report information

[2024] Data processing / calculation: The server records the received damage report information in a database, examines the contents, and determines whether compensation is applicable.

[2025] Output: Generates the audit results.

[2026] Step 7:

[2027] The server determines the compensation payment and transfers it to the user's bank account.

[2028] Input: Screening results, user's bank account information

[2029] Data processing / calculation: Based on the results of the review, the amount of compensation is determined. The user's bank account information is verified and the specified amount is transferred.

[2030] Output: A notification of the compensation transfer is sent to the terminal and displayed to the user.

[2031] Furthermore, an emotion engine that estimates the user's emotion may be further combined. That is, the identification processing unit 290 may estimate the user's emotion using the emotion identification model 59, and perform identification processing using the user's emotion.

[2032] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion engine. The operation of each component of this system is explained in detail below, along with specific examples.

[2033] 1. User Registration

[2034] First, the user accesses the insurance service website via a web browser on their device. They enter basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is then sent back to the device and displayed to the user. The user can then use this ID for future insurance contracts and damage reports.

[2035] 2. Insurance contract

[2036] After registration, the user uses the terminal to conclude an insurance contract. The user enters the details of the insurance contract (e.g., compensation amount, monthly premium, etc.) and submits it. The server receives it, checks the contents, and records it in the database as insurance contract information. A message is then sent to the terminal to notify that the insurance contract has been successfully completed.

[2037] 3. Damage Report

[2038] If damage occurs due to a malfunction of AI technology, the user uses the device to report the damage. They input details of the damage (date and time of the damage, type of damage, damage situation, etc.) and submit the report. The device uses an emotion engine to recognize the emotional state from the user's input. The server records the received damage report information and the emotional state information provided by the emotion engine in a database and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[2039] 4. Compensation Processing

[2040] After the review is complete, the server decides to pay the compensation based on the review results. It then checks the user's bank account information and processes the compensation transfer. The server adjusts the content and method of the notification based on the user's emotional state. The user is notified once the compensation has been transferred. The user can confirm receipt of the compensation via their device.

[2041] Examples:

[2042] User registration example

[2043] 1. The user accesses the insurance site from a web browser and enters basic information.

[2044] 2. The device sends basic information to the server.

[2045] 3. The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[2046] Insurance contract example

[2047] 1. The user enters the desired insurance contract details and submits them.

[2048] 2. The device sends the insurance contract details to the server.

[2049] 3. The server saves the contract details in the database and notifies the user that the contract has been completed.

[2050] Damage report example

[2051] 1. The user enters the details of the loss and the emotion engine recognizes the user's emotion.

[2052] 2. The device sends the damage report information and emotion recognition information to the server.

[2053] 3. The server records the damage report and sentiment information in the database and starts the review process.

[2054] Compensation processing example

[2055] 1. The server will decide on the payment of compensation based on the results of the review.

[2056] 2. The server verifies the user's bank account information and transfers the compensation.

[2057] 3. The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[2058] 4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[2059] In this way, the present invention can provide more reliable and satisfying damage compensation by utilizing AI technology while taking into account the user's emotions.

[2060] The processing flow will be explained below.

[2061] (User registration processing step)

[2062] Step 1:

[2063] A user accesses an insurance website from a web browser and enters basic information such as name, address, and email address.

[2064] Step 2:

[2065] The terminal sends the entered basic information to the server.

[2066] Step 3:

[2067] The server stores the received basic information in a database.

[2068] Step 4:

[2069] The server generates a user ID and returns it to the terminal.

[2070] Step 5:

[2071] The terminal displays the user ID to the user.

[2072] (Insurance contract processing step)

[2073] Step 1:

[2074] The user inputs the desired insurance contract details (compensation amount, monthly premium, etc.) through the terminal.

[2075] Step 2:

[2076] The terminal transmits the entered insurance contract details to the server.

[2077] Step 3:

[2078] The server checks the received insurance contract details.

[2079] Step 4:

[2080] The server stores the confirmed insurance contract details in a database.

[2081] Step 5:

[2082] The server notifies the terminal that the insurance contract registration is complete.

[2083] Step 6:

[2084] The terminal displays a message to the user indicating that the contract has been completed.

[2085] (Damage report processing steps)

[2086] Step 1:

[2087] If damage occurs due to a malfunction of AI technology, the user can report the damage using the device.

[2088] Step 2:

[2089] The user inputs details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[2090] Step 3:

[2091] The terminal uses an emotion engine to recognize the emotional state from the user's input.

[2092] Step 4:

[2093] The terminal transmits the damage report information and the emotion recognition information to the server.

[2094] Step 5:

[2095] The server records the received damage report information and emotion recognition information in a database.

[2096] Step 6:

[2097] The server initiates the review process based on the damage report information.

[2098] (Compensation processing steps)

[2099] Step 1:

[2100] The server reviews the results of the investigation and determines the compensation payment based on the damage report information.

[2101] Step 2:

[2102] The server verifies the user's bank account information.

[2103] Step 3:

[2104] The server processes the transfer of the compensation.

[2105] Step 4:

[2106] The server adjusts the content and method of notifications based on the user's emotional state.

[2107] Step 5:

[2108] The server notifies the terminal that the compensation payment has been completed.

[2109] Step 6:

[2110] The terminal displays a message to the user indicating that the compensation payment has been completed.

[2111] Specific examples

[2112] User registration example

[2113] Step 1:

[2114] A user accesses an insurance site from a web browser and enters basic information.

[2115] Step 2:

[2116] The device sends basic information to the server.

[2117] Step 3:

[2118] The server completes the registration in the database, generates a user ID, and returns it to the terminal.

[2119] Step 4:

[2120] The terminal displays the user ID to the user.

[2121] Insurance contract example

[2122] Step 1:

[2123] The user inputs the desired insurance contract details and submits them.

[2124] Step 2:

[2125] The terminal transmits the insurance contract details to the server.

[2126] Step 3:

[2127] The server stores the contract details in a database.

[2128] Step 4:

[2129] The server notifies the user that the contract has been completed, and the terminal displays this to the user.

[2130] Damage report example

[2131] Step 1:

[2132] The user enters the details of the loss and the emotion engine recognizes the user's emotions.

[2133] Step 2:

[2134] The terminal transmits the damage report information and emotion recognition information to the server.

[2135] Step 3:

[2136] The server records the damage report and emotional information in a database.

[2137] Step 4:

[2138] The server begins the review process.

[2139] Compensation processing example

[2140] Step 1:

[2141] The server decides to pay compensation based on the results of the review.

[2142] Step 2:

[2143] The server verifies the user's bank account information and transfers the compensation.

[2144] Step 3:

[2145] The server adjusts the notification content based on the information from the emotion engine and sends it to the device.

[2146] Step 4:

[2147] The terminal displays a message to the user indicating that the compensation payment has been completed.

[2148] Example 2

[2149] Next, a description will be given of Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[2150] Conventional insurance contract management systems do not take into account the user's emotional state, making it difficult to reduce user dissatisfaction and stress, which ultimately leads to a decline in user satisfaction. It is also difficult to collect accurate information when reporting damages and to quickly and appropriately review and process compensation.

[2151] The specific processing by the specific processing unit 290 of the data processing device 12 in the second embodiment is realized by the following means.

[2152] In this invention, the server includes means for receiving basic information from a user and generating an identifier, means for receiving contract information from the user and registering the contract information in a data management system, means for receiving damage report information from the user and recognizing the user's emotional state using an emotion analysis engine and starting an investigation based on the damage report information and emotional information, and means for determining compensation payment based on the results of the investigation and transferring the compensation to the user's financial institution account, thereby enabling prompt and appropriate damage report acceptance and compensation payment that take the user's emotional state into consideration.

[2153] "Basic information" refers to information necessary to identify an individual, such as the user's name, address, and email address.

[2154] "Identifier" refers to an ID or code generated to uniquely identify a user.

[2155] "Contract information" refers to detailed information about an insurance contract, including data such as the amount of compensation and monthly insurance premiums.

[2156] "Data management system" refers to the overall system for organizing and storing received information, and for retrieving and updating it as needed.

[2157] "Damage report information" is information entered by the user when damage occurs, and includes details such as the date and time of the damage, the type of damage, and the damage situation.

[2158] "Emotion analysis engine" refers to technology or programs used to analyze and recognize a user's emotional state from their input or other interactions.

[2159] "Review" is the process of examining received damage report information and determining whether compensation applies based on the insurance contract.

[2160] "Compensation" refers to money paid to a user if the user suffers damage.

[2161] "Financial institution account" refers to the bank account designated by the user to receive compensation.

[2162] This invention is a system that combines basic user information, insurance contract management, loss report acceptance and compensation procedures, with an emotion analysis engine that recognizes the user's emotions. This system operates with the cooperation of the user, terminal, server, and emotion analysis engine. The specific operation of this system is described below.

[2163] 1. User Registration

[2164] First, a user accesses the insurance service website from a web browser on their device (e.g., a PC or smartphone). At this time, the user enters basic information such as their name, address, and email address. The device then sends this information to the server. The server stores the received information in a database and simultaneously generates an identifier (user ID). The generated user ID is returned to the device and displayed to the user. This ID is used for future insurance contracts and loss reports.

[2165] 2. Insurance contract

[2166] After registering, the user enters the details of the desired insurance contract (e.g., coverage amount, monthly premium, etc.) using the terminal and sends it to the server. The server verifies the received information and records it as insurance contract information in a data management system (e.g., MongoDB). A message is sent from the server to the terminal to notify that the insurance contract has been successfully completed.

[2167] 3. Damage Report

[2168] When a user reports damage, they use a terminal to input details of the damage (such as the date and time of the damage, the type of damage, and the damage situation). The terminal uses an emotion analysis engine (e.g., IBM Watson) to recognize the emotional state from the user's input. The damage report information and emotion recognition information are sent from the terminal to a server. The server records the received information in a data management system (e.g., PostgreSQL) and starts the review process. The review process includes examining the report content and determining whether compensation should be applied.

[2169] 4. Compensation Processing

[2170] Once the review is complete, the server decides to pay compensation based on the results. The server then checks the user's bank account information and transfers the compensation to the user's account. At this time, the server generates a notification based on the user's emotional state based on information from the emotion analysis engine and sends it to the terminal. The terminal then displays a message to the user indicating that the compensation payment has been completed.

[2171] Prompt Sentence Examples

[2172] To explain the system's behavior and processing in detail using a generative AI model, use prompts such as the following:

[2173] Prompt statement example 1:

[2174] "Please explain the process for user registration for an insurance contract. Please be specific about what information is required when a user registers, how that information is sent to the server, and how a user ID is generated."

[2175] Prompt statement example 2:

[2176] Please explain in detail the process by which a user reports a damage. Please be specific about how the sentiment analysis engine recognizes the user's emotions and how that information is sent to the server.

[2177] In this way, the present invention is a system that utilizes AI technology to quickly and appropriately accept damage reports and process compensation, while taking into account the user's emotions.

[2178] The flow of the identification process in the second embodiment will be described with reference to FIG.

[2179] Step 1:

[2180] User Registration

[2181] 1.1. A user accesses an insurance service site through a web browser and enters basic information such as name, address, and email address.

[2182] Input: User's basic information (name, address, email address, etc.)

[2183] Specific actions: The user enters information using the keyboard on their computer or smartphone.

[2184] 1.2. The terminal sends the entered information to the server.

[2185] Input: Basic information

[2186] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[2187] Output: Encoded basic information

[2188] Specific operation: The device sends data to the server using the HTTPS protocol.

[2189] 1.3. The server stores the received information in a database and generates an identifier (user ID).

[2190] Input: Encoded basic information

[2191] Data processing / data calculation: The server decodes the basic information and stores it in the database. At the same time, it generates a UUID as the user ID.

[2192] Output: User ID

[2193] What it does: The server uses a MySQL database to store information and a UUID library to generate user IDs.

[2194] 1.4. The server returns the generated user ID to the terminal.

[2195] Input: User ID

[2196] Output: User ID

[2197] Specific operation: The server sends the generated user ID to the client terminal as an HTTP response.

[2198] 1.5. The terminal displays the user ID.

[2199] Input: User ID

[2200] Output: User ID displayed to the user

[2201] Specific operation: The terminal displays the received user ID in a specified area on the web browser.

[2202] Step 2:

[2203] insurance contract

[2204] 2.1. The user enters the details of the insurance policy they wish to purchase (coverage amount, monthly premium, etc.).

[2205] Input: Insurance contract details (coverage amount, monthly premium, etc.)

[2206] Specific operation: The user enters contract information into a web form.

[2207] 2.2. The terminal sends the entered contract details to the server.

[2208] Input: Insurance contract details

[2209] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format.

[2210] Output: Encoded contract information

[2211] Specific operation: The device sends data to the server using the HTTPS protocol.

[2212] 2.3. The server stores the contract details in a data management system.

[2213] Input: Encoded contract information

[2214] Data processing / data calculation: The server decodes the contract information and records it in a data management system (e.g., MongoDB).

[2215] Output: Saved contract information

[2216] Specific operation: The server uses the MongoDB client to store the contract information in a database.

[2217] 2.4. The server sends a message to the terminal to notify that the insurance contract has been successfully completed.

[2218] Input: Contract Completion Status

[2219] Output: Notification message

[2220] Specific operation: The server sends a contract completion message to the terminal as an HTTP response.

[2221] 2.5. The terminal displays a notification message to the user.

[2222] Input: Notification message

[2223] Output: A notification message that is displayed to the user.

[2224] Specific operation: The device displays the received message in the specified area on the web browser.

[2225] Step 3:

[2226] damage report

[2227] 3.1. The user enters details of the damage (date and time of the damage, type of damage, damage situation, etc.).

[2228] Input: Damage details

[2229] Specific Actions: The user enters damage information into a web form.

[2230] 3.2. The device uses an emotion analysis engine to recognize the user's emotional state.

[2231] Input: Damage details

[2232] Data processing / data calculation: The device uses an emotion analysis engine (e.g., IBM Watson) to analyze text and recognize emotional states.

[2233] Output: Emotion recognition information

[2234] Specific operation: The device sends damage information to the text analysis API and obtains the emotional state.

[2235] 3.3. The device sends the damage report information and emotion recognition information to the server.

[2236] Input: Damage details, emotion recognition information

[2237] Data processing / data calculation: Encoding input data on the terminal to send it to the server in the appropriate format

[2238] Output: Encoded damage report information, emotion recognition information

[2239] Specific behavior: The device sends data to the server using the HTTPS protocol.

[2240] 3.4. The server records the received damage report information and sentiment information into the data management system and initiates the review process.

[2241] Input: Damage report information, emotion recognition information

[2242] Data processing / data calculation: The server records the received data and starts the review using an AI model for compensation review (e.g., Google Cloud AI).

[2243] Output: Review results

[2244] Specific operation: The server stores the data in a PostgreSQL database and inputs the data into the screening AI model.

[2245] Step 4:

[2246] Compensation Processing

[2247] 4.1. The server will decide on the payment of compensation based on the results of the review.

[2248] Input: Review results

[2249] Output: Compensation payment decision

[2250] Specific operation: The server checks the review results and makes a decision on whether to pay compensation.

[2251] 4.2. The server verifies the user's bank account information and transfers the compensation.

[2252] Input: User's bank account information, compensation payment decision

[2253] Output: Compensation transfer completed

[2254] Specific operation: The server uses the SafePay API to verify the bank account information and transfer the compensation.

[2255] 4.3. The server adjusts the notification content based on the information from the emotion analysis engine and sends it to the device.

[2256] Input: Emotion recognition information, compensation transfer completion information

[2257] Output: Adjusted notification message

[2258] Specific operation: The server generates a message based on the emotion recognition information and sends it to the terminal as an HTTP response.

[2259] 4.4. The terminal displays a message to the user indicating that the compensation payment has been completed.

[2260] Input: Compensation payment completion message

[2261] Output: Compensation payment completion message displayed to the user

[2262] Specific operation: The device displays the received message in the specified area on the web browser.

[2263] Through the above steps, damage reports can be received and compensation payments can be made quickly and appropriately while taking into consideration the user's feelings.

[2264] (Application example 2)

[2265] Next, a description will be given of Application Example 2. In the following description, the data processing device 12 will be referred to as a "server" and the robot 414 will be referred to as a "terminal."

[2266] Conventional insurance contract management systems lacked the ability to recognize users' emotions and adjust their response methods, making it difficult to alleviate users' anxiety and stress. Furthermore, conventional security services only provided uniform notifications and countermeasures based on intrusions, requiring flexible responses tailored to individual situations. This led to problems such as reduced service reliability and user satisfaction.

[2267] The specific processing by the specific processing unit 290 of the data processing device 12 in Application Example 2 is realized by the following means. In this invention, the server includes means for receiving basic information from a user and generating a user ID, means for receiving insurance contract information from the user and registering the insurance contract information in a database, means for receiving damage report information from the user and starting an investigation based on the damage report information, means for determining compensation payment based on the investigation results and transferring the compensation to the user's bank account, and means for recognizing the user's emotions and providing appropriate notifications and countermeasures based on the recognized emotional state. This makes it possible to adjust countermeasures and notifications based on the emotional state of each individual user, improving user satisfaction and system reliability.

[2268] "Means for receiving basic information from the user and generating a user ID" refers to a function that collects basic information provided by the user, such as name, address, and email address, and creates a unique identifier (user ID) based on this information.

[2269] "Means for receiving insurance contract information from a user and registering the insurance contract information in a database" refers to a function that sends information about the insurance contract entered by the user (e.g., contract details and amount) to a server and stores that information in a database.

[2270] "Means for receiving damage report information from a user and initiating an investigation based on the damage report information" is a function for receiving detailed information about the damage reported by the user and initiating the damage investigation process based on that information.

[2271] "Means for determining whether to pay compensation based on the results of the review and transferring the compensation to the user's bank account" is a function that determines whether to pay compensation based on the results of the review of the damage report and transfers the compensation to the bank account specified by the user.

[2272] "Means for recognizing the user's emotions and providing appropriate notifications and measures based on the recognized emotional state" refers to a function that uses emotion recognition technology to determine the user's emotional state and flexibly adjusts the content of notifications and measures based on the results.

[2273] The present invention is a security system that operates through the cooperation of users, servers, terminals, and emotion engines. Each component and the overall function of the system will be explained below in order.

[2274] 1. User Registration

[2275] A user accesses the security service website via a web browser using a smartphone or smart glasses. The user enters basic information such as name, address, and email address, and the device sends this information to the server. The server stores the received information in a database and simultaneously generates a user ID. The generated user ID is sent back to the device and displayed to the user. The user can then use this ID for future security settings and emergency notifications.

[2276] 2. Security System Settings

[2277] Users set up surveillance cameras and sensors and register them in the app. The registration information is sent to the server, which records it in a database. Once registration is complete, users can activate their security system.

[2278] 3. Intrusion Detection

[2279] When a surveillance camera or sensor detects an unauthorized intrusion, the information is sent to the server, which analyzes the information and has the device's emotion engine perform emotion recognition.

[2280] 4. Emotion Recognition and Notification

[2281] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the user's emotional state (e.g., surprise, fear, anger). The emotion engine then sends the recognized emotional state information to the server. Based on the emotional state, the server determines the appropriate notification content and measures to take and notifies the user. For example, if the user feels fear, emergency measures such as immediately calling the police can be taken.

[2282] Hardware and software used

[2283] Hardware: Smartphones, cameras in smart glasses (e.g., Google Glass)

[2284] Software: OpenCV (image recognition library), TensorFlow (machine learning library), Twilio (communication API)

[2285] Specific examples

[2286] Specifically, if a user senses a suspicious person in their home at night, the smart glasses will recognize the user's sense of fear and immediately notify the police. An alert will also be sent to the user's emergency contacts.

[2287] Prompt Sentence Examples

[2288] "Perform real-time facial recognition using the user's camera footage and estimate their emotions. If the emotion is 'anger' or 'fear', send an emergency notification. The libraries used are OpenCV and TensorFlow, and communication is via Twilio."

[2289] As described above, the present invention can provide security services in real time while taking into consideration the user's feelings, thereby improving the user's sense of security and satisfaction.

[2290] The flow of the specific processing in the application example 2 will be described with reference to FIG.

[2291] Step 1:

[2292] A user accesses the security service site through a web browser and enters basic information such as name, address, and email address. The entered basic information is sent by the terminal to the server. The server receives this basic information and stores it in a database. The server then generates a unique user ID and returns it to the terminal. The terminal displays the generated user ID to the user.

[2293] Input: Basic information such as name, address, and email address

[2294] Output: Generated user ID

[2295] Step 2:

[2296] A user registers a surveillance camera or sensor to the security system using a smartphone or smart glasses. The user enters the registration information, which is then sent to the server by the device. The server stores the received registration information in a database and records the settings of the security devices.

[2297] Input: Registration information for surveillance cameras and sensors

[2298] Output: Registration information is saved in the database

[2299] Step 3:

[2300] When a surveillance camera or sensor detects an intrusion or an abnormality, the detection information is sent to the server. The server receives the intrusion information and instructs the device's emotion engine to perform emotion recognition.

[2301] Input: Information on unauthorized intrusions detected by surveillance cameras and sensors

[2302] Output: Instructions to execute emotion recognition

[2303] Step 4:

[2304] The emotion engine analyzes the camera image of the user's smartphone or smart glasses and recognizes the emotional state from the user's face. The emotion engine then sends the recognition results to the server. The server then selects the appropriate notification method and countermeasures based on the received emotion recognition results.

[2305] Input: Camera image from a smartphone or smart glasses

[2306] Output: User emotion recognition results

[2307] Step 5:

[2308] The server determines the appropriate notification content and measures based on the emotion recognition results. For example, if it recognizes that the user is feeling fear, it will immediately notify emergency contacts or the police. The server then sends the determined notification content to the user via the device, which then displays it to the user.

[2309] Input: Emotion recognition results

[2310] Output: Determine and send appropriate notification content and measures

[2311] Step 6:

[2312] Once the notification has been sent to the user and emergency contacts, the server stores the notification history in a database, allowing for future reference of information about the incident that occurred.

[2313] Input: Notification content

[2314] Output: Save notification history to database

[2315] In this way, the security system of the present invention can respond quickly and appropriately while taking into account the emotional state of the user, thereby increasing the user's sense of security and the reliability of the system.

[2316] The specific processing unit 290 transmits the result of the specific processing to the robot 414. In the robot 414, the control unit 46A causes the speaker 240 and the control target 443 to output the result of the specific processing. The microphone 238 acquires voice indicating a user input regarding the result of the specific processing. The control unit 46A transmits voice data indicating the user input acquired by the microphone 238 to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires the voice data.

[2317] The data generation model 58 is a so-called generative AI (Artificial Intelligence). An example of the data generation model 58 is ChatGPT (Internet Search<URL: https: / / openai.com / blog / chatgpt> ), Gemini (Internet search <url: https: gemini.google.com ?hl="ja">) and other generation AIs. The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including an instruction is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is also input. The data generation model 58 performs inference on the input inference data in accordance with the instruction indicated by the prompt, and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization.

[2318] In the above embodiment, an example was given in which the specific processing is performed by the data processing device 12, but the technology of the present disclosure is not limited to this, and the specific processing may be performed by the robot 414.

[2319] The emotion identification model 59 as an emotion engine may determine the user's emotion according to a specific mapping. Specifically, the emotion identification model 59 may determine the user's emotion according to an emotion map (see FIG. 9), which is a specific mapping. Similarly, the emotion identification model 59 may determine the robot's emotion, and the identification processing unit 290 may perform identification processing using the robot's emotion.

[2320] FIG. 9 is a diagram illustrating an emotion map 400 on which multiple emotions are mapped. In the emotion map 400, emotions are arranged in concentric circles radiating from the center. Emotions closer to the center of the concentric circles are more primitive. Emotions representing states and actions arising from a state of mind are arranged on the outer edges of the concentric circles. The concept of emotion includes both affect and mental states. Emotions generally generated from reactions occurring in the brain are arranged on the left side of the concentric circles. Emotions generally induced by situational judgment are arranged on the right side of the concentric circles. Emotions generally generated from reactions occurring in the brain and induced by situational judgment are arranged on the upper and lower sides of the concentric circles. Furthermore, the emotion of "pleasure" is arranged on the upper side of the concentric circles, and the emotion of "discomfort" is arranged on the lower side. In this way, in the emotion map 400, multiple emotions are mapped based on the structure by which emotions are generated, and emotions that tend to occur simultaneously are mapped close to each other.

[2321] These emotions are distributed in the 3 o'clock direction on emotion map 400, and typically fluctuate between relief and anxiety. In the right half of emotion map 400, situational awareness dominates over internal sensations, resulting in a sense of calm.

[2322] The inside of emotion map 400 represents what is going on in the mind, and the outside of emotion map 400 represents behavior, so the further you go outside emotion map 400, the more visible the emotions become (the more they are expressed in behavior).

[2323] Human emotions are based on various balances, such as posture and blood sugar levels. When these balances deviate from the ideal, a state of discomfort is indicated, and when they approach the ideal, a state of pleasure is indicated. Emotions can also be created for robots, automobiles, and motorcycles, based on various balances, such as posture and remaining battery life. When these balances deviate from the ideal, a state of discomfort is indicated, and when they approach the ideal, a state of pleasure is indicated. An emotion map can be generated, for example, based on Dr. Mitsuyoshi's emotion map (Research on Voice Emotion Recognition and Emotional Brain Physiological Signal Analysis Systems, Tokushima University, Doctoral Dissertation: https: / / ci.nii.ac.jp / naid / 500000375379). The left half of the emotion map lists emotions belonging to the "reaction" domain, where sensation is dominant. The right half of the emotion map lists emotions belonging to the "situation" domain, where situational awareness is dominant.

[2324] The emotion map defines two emotions that promote learning. One is a negative emotion on the situation side, around the middle of "repentance" or "reflection." In other words, this occurs when the robot experiences negative emotions such as "I never want to feel this way again" or "I don't want to be scolded again." The other is a positive emotion on the response side, around "desire." In other words, this occurs when the robot experiences positive feelings such as "I want more" or "I want to know more."

[2325] The emotion identification model 59 inputs user input into a pre-trained neural network, obtains emotion values ​​indicating each emotion shown in the emotion map 400, and determines the user's emotion. This neural network is pre-trained based on multiple pieces of training data that are combinations of user input and emotion values ​​indicating each emotion shown in the emotion map 400. Furthermore, this neural network is trained so that emotions that are located close to each other have similar values, as in the emotion map 900 shown in FIG. 10. FIG. 10 shows an example in which multiple emotions, "relieved," "calm," and "reassuring," have similar emotion values.

[2326] The system according to the present disclosure has been described above mainly with respect to the functions of the data processing device 12, but the system according to the present disclosure is not necessarily implemented on a server. The system according to the present disclosure may be implemented as a general information processing system. The present disclosure may be implemented, for example, as a software program running on a personal computer or an application running on a smartphone, etc. The method according to the present disclosure may be provided to users in the form of SaaS (Software as a Service).

[2327] In the above embodiment, an example was given in which the specific processing is performed by one computer 22, but the technology of the present disclosure is not limited to this, and the specific processing may be distributed and performed by a plurality of computers including the computer 22. For example, the data generation model 58 may be provided in an external device of the data processing device 12, and data may be generated in the external device in accordance with input data.

[2328] In the above embodiment, an example in which the specific processing program 56 is stored in the storage 32 has been described, but the technology of the present disclosure is not limited to this. For example, the specific processing program 56 may be stored in a portable, computer-readable, non-transitory storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-transitory storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes the specific processing in accordance with the specific processing program 56.

[2329] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded and installed on the computer 22 in response to a request from the data processing device 12.

[2330] It is not necessary to store all of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54, or to store all of the specific processing program 56 in the storage 32; only a portion of the specific processing program 56 may be stored.

[2331] The hardware resource for executing a specific process can be any of the following processors: An example of a processor is a CPU, which is a general-purpose processor that functions as a hardware resource for executing a specific process by executing software, i.e., a program. Another example of a processor is a dedicated electrical circuit, such as an FPGA (Field-Programmable Gate Array), a PLD (Programmable Logic Device), or an ASIC (Application Specific Integrated Circuit), which is a processor with a circuit configuration designed specifically for executing a specific process. Each processor has built-in or connected memory, and each processor uses the memory to execute the specific process.

[2332] The hardware resource that executes the specific processing may be configured with one of these various processors, or may be configured with a combination of two or more processors of the same or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Also, the hardware resource that executes the specific processing may be a single processor.

[2333] As an example of a system configured with a single processor, first, one processor is configured by combining one or more CPUs and software, and this processor functions as a hardware resource that executes a specific process. Second, there is a system that uses a processor that realizes the functions of an entire system including multiple hardware resources that execute a specific process on a single IC chip, as typified by SoC (System-on-a-chip). In this way, a specific process is realized using one or more of the above-mentioned various processors as hardware resources.

[2334] Furthermore, the hardware structure of these various processors can be, more specifically, an electric circuit that combines circuit elements such as semiconductor devices. The specific processing described above is merely an example. Therefore, it goes without saying that unnecessary steps may be deleted, new steps may be added, or the processing order may be rearranged, without departing from the spirit of the invention.

[2335] The above-described description and illustrations are a detailed explanation of the parts related to the technology of the present disclosure and are merely an example of the technology of the present disclosure. For example, the above description of the configuration, functions, actions, and effects is an explanation of an example of the configuration, functions, actions, and effects of the parts related to the technology of the present disclosure. Therefore, it goes without saying that unnecessary parts may be deleted, new elements may be added, or replacements may be made to the above-described description and illustrations within the scope of the gist of the technology of the present disclosure. Furthermore, to avoid confusion and facilitate understanding of the parts related to the technology of the present disclosure, the above-described description and illustrations omit explanations of common technical knowledge that do not require particular explanation to enable the implementation of the technology of the present disclosure.

[2336] All publications, patent applications, and technical standards mentioned in this specification are herein incorporated by reference to the same extent as if each individual publication, patent application, or technical standard was specifically and individually indicated to be incorporated by reference.

[2337] The following is further disclosed regarding the above embodiment.

[2338] (Claim 1)

[2339] means for receiving basic information from a user and generating a user ID;

[2340] means for receiving insurance contract information from a user and registering the insurance contract information in a database;

[2341] means for receiving damage report information from a user and initiating an examination based on the damage report information;

[2342] a means for determining payment of compensation based on the result of the examination and transferring the compensation to the user's bank account;

[2343] A system including:

[2344] (Claim 2)

[2345] 10. The system of claim 1, further comprising means for providing an interface for a user to input basic information.

[2346] (Claim 3)

[2347] 10. The system of claim 1, further comprising means for providing an interface for a user to input insurance policy information.

[2348] "Example 1"

[2349] (Claim 1)

[2350] means for receiving basic information from a user and generating a user ID;

[2351] means for receiving insurance contract information from a user and registering the insurance contract information in a database;

[2352] means for receiving damage report information from a user and initiating an examination based on the damage report information;

[2353] a means for determining payment of compensation based on the result of the examination and transferring the compensation to the user's bank account;

[2354] means for providing an interface for a user to input basic information and insurance policy information via a web browser;

[2355] A means for securely transmitting submitted information to a server using the SSL / TLS protocol;

[2356] The server stores the received information in a database and connects to a bank API to make compensation payments.

[2357] A system including:

[2358] (Claim 2)

[2359] 10. The system of claim 1, further comprising means for providing an interface for a user to enter basic information and policy information using a web browser.

[2360] (Claim 3)

[2361] 10. The system of claim 1, further comprising means for encrypting transmitted information using the SSL / TLS protocol.

[2362] "Application Example 1"

[2363] (Claim 1)

[2364] means for receiving basic information from a user and generating a user ID;

[2365] means for receiving insurance contract information from a user and registering the insurance contract information in a database;

[2366] means for receiving damage report information from a user and initiating an examination based on the damage report information;

[2367] a means for determining payment of compensation based on the result of the examination and transferring the compensation to the user's bank account;

[2368] A means to report and process compensation for damages related to the delivery service;

[2369] A system including:

[2370] (Claim 2)

[2371] 10. The system of claim 1, further comprising means for providing an interface for a user to input basic information.

[2372] (Claim 3)

[2373] 10. The system of claim 1, further comprising means for providing an interface for a user to input insurance policy information.

[2374] "Example 2: Combining Emotion Engines"

[2375] (Claim 1)

[2376] means for receiving basic information from a user and generating an identifier;

[2377] means for receiving contract information from a user and registering the contract information in a data management system;

[2378] a means for receiving damage report information from a user, recognizing the emotional state of the user using an emotion analysis engine, and starting an investigation based on the damage report information and the emotional information;

[2379] a means for determining whether to pay compensation based on the results of the examination and transferring the compensation to the user's financial institution account;

[2380] A system including:

[2381] (Claim 2)

[2382] 10. The system of claim 1, further comprising means for providing an interface for a user to input basic information.

[2383] (Claim 3)

[2384] 10. The system of claim 1, further comprising means for providing an interface for a user to input contract information.

[2385] "Application example 2 when combining emotion engines"

[2386] (Claim 1)

[2387] means for receiving basic information from a user and generating a user ID;

[2388] means for receiving insurance contract information from a user and registering the insurance contract information in a database;

[2389] means for receiving damage report information from a user and initiating an examination based on the damage report information;

[2390] a means for determining payment of compensation based on the result of the examination and transferring the compensation to the user's bank account;

[2391] means for recognizing a user's emotions and providing appropriate notifications or countermeasures based on the recognized emotional state;

[2392] A system including:

[2393] (Claim 2) ...

Claims

1. means for receiving basic information from a user and generating a user ID; means for receiving insurance contract information from a user and registering the insurance contract information in a database; means for receiving damage report information from a user and initiating an examination based on the damage report information; a means for determining payment of compensation based on the result of the examination and transferring the compensation to the user's bank account; A system including:

2. 10. The system of claim 1, further comprising means for providing an interface for a user to input basic information.

3. 10. The system of claim 1, further comprising means for providing an interface for a user to input insurance policy information.

Images