Hearing support system, hearing support method, and program

Abstract

To provide better support for questions regarding medical or pharmaceutical guidance, such as interviews. [Solution] The hearing support system 1 includes an answer screen generation unit 352, a code image conversion unit 353, and a connection management unit 354. The answer screen generation unit 352 generates an answer screen for each patient to answer questions related to medical or pharmaceutical guidance. The code image conversion unit 353 converts connection information for the answer screen corresponding to the selected patient into an image and outputs it. The connection management unit 354 optically reads the output image and, in response to a connection request based on the connection information from the personal terminal 20 that has acquired connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20.

Description

[Technical Field]

[0001] The present invention relates to a hearing support system, a hearing support method, and a program. [Background technology]

[0002] 2. Description of the Related Art Conventionally, information processing techniques that provide support for medical and pharmaceutical guidance have been known. For example, Patent Document 1 discloses a technology for managing data on a patient's medication history using a database. According to the technology disclosed in Patent Document 1, when a pharmacist performs dispensing work, the pharmacist can refer to this database to provide medication instructions based on the medication history, ask questions during interviews, etc., and input the answers to these questions into a terminal at the pharmacy, thereby managing the patient's medication history. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2016-122253 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the general technology disclosed in Patent Document 1 is premised on the premise that a pharmacist inputs answers to patients' questions into a terminal at the pharmacy. Therefore, it cannot be said that sufficient consideration has been given to the possibility that someone other than a pharmacist (for example, the patient himself / herself) may input answers into the terminal, and the need to take preventive measures against infectious diseases in such cases.

[0005] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide more appropriate support for questions in interviews and the like relating to medical or pharmaceutical guidance. [Means for solving the problem]

[0006] In order to solve the above problem, a hearing support system according to one aspect of the present invention comprises: screen generating means for generating an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance; a conversion means for converting the connection information to the answer screen corresponding to the selected patient into an image and outputting the image; a connection management means for optically reading the output image and, in response to a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal; The present invention is characterized by comprising: [Effects of the Invention]

[0007] According to the present invention, it is possible to provide more appropriate support for questions in interviews and the like regarding medical or pharmaceutical guidance. [Brief explanation of the drawings]

[0008] [Figure 1] 1 is a diagram showing a system configuration of a hearing support system 1 according to an embodiment of the present invention. [Figure 2] FIG. 8 is a diagram showing the hardware configuration of an information processing device 800 that constitutes each device. [Figure 3] 2 is a block diagram showing the functional configuration of a pharmacy terminal 10. FIG. [Figure 4] FIG. 2 is a block diagram showing the functional configuration of a personal terminal 20. [Figure 5] FIG. 2 is a block diagram showing the functional configuration of the hearing support server 30. [Figure 6] 10 is a flowchart showing the flow of a hearing support process executed by the pharmacy terminal 10. [Figure 7] 10 is a schematic diagram showing an example of a status list screen displayed on the pharmacy terminal 10 during hearing support processing. FIG. [Figure 8] 10 is a schematic diagram showing an example of a code image output screen displayed on the pharmacy terminal 10 during hearing support processing. FIG. [Figure 9] 10 is a flowchart showing the flow of hearing support processing executed by the personal terminal 20. [Figure 10] FIG. 10 is a schematic diagram showing an example of a response screen displayed on the personal terminal 20 during hearing support processing. [Figure 11] 10 is a flowchart showing the flow of hearing support processing executed by the hearing support server 30. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0010] [System Configuration] FIG. 1 is a diagram showing the system configuration of a hearing support system 1 according to one embodiment of the present invention. The hearing support system 1 in this embodiment is a system that supports medical professionals and patients in medical facilities such as insurance pharmacies, hospitals, and clinics. For example, the hearing support system 1 is used to more appropriately support questions such as hearings regarding medical or pharmaceutical guidance. In this embodiment, as an example for explanation, it is assumed that the medical professional is a pharmacist working at an insurance pharmacy. Also, as an example for explanation, it is assumed that the questions regarding medical or pharmaceutical guidance are questions such as hearings asked to patients along with medication instructions when dispensing based on a prescription. However, these are merely examples for explanation and are not intended to limit the scope of application of this embodiment.

[0011] 1, hearing support system 1 includes a pharmacy terminal 10, a personal terminal 20, and a hearing support server 30. Furthermore, pharmacy terminal 10, personal terminal 20, and hearing support server 30, as well as a pharmacy computer and an external server, are configured to be able to communicate with each other via a network 40. This network 40 is realized, for example, by the Internet or a LAN (Local Area Network) installed in an insurance pharmacy.

[0012] The pharmacy computer is an information processing device such as a server computer that executes processes related to the operations of an insurance pharmacy, and has the function of a receipt computer that creates medical fee statements (receipt computer function) and the function of managing patients' medication histories (medication history management function).The external server is an information processing device such as a server computer that works in conjunction with the pharmacy computer, and has the function of a database server that stores electronic medication notebooks and drug information.

[0013] Although the diagram shows one of each device and one of each terminal, this is not limiting. For example, there may be multiple hearing support servers 30 and pharmacy computers corresponding to multiple insurance pharmacies. Additionally, there may be multiple pharmacy terminals 10 corresponding to the medical professionals who use them. Similarly, there may be multiple personal terminals 20 corresponding to the individuals, such as patients, who use them.

[0014] Pharmacy terminal 10 is used by medical professionals (here, pharmacists) and is configured as an information processing device such as a tablet terminal or a PC (Personal Computer) owned by an insurance pharmacy. Pharmacy terminal 10 displays various information and accepts input of various information to support the medical professionals when they provide medical or pharmaceutical guidance to patients (for example, medication guidance by a pharmacist and the associated questions to the patient). For example, in the hearing support process described below, the pharmacy terminal 10 displays a code image such as the two-dimensional code C shown in the figure so that the personal terminal 20 can connect to an answer screen for answering a question.

[0015] The personal terminal 20 is used by an individual respondent (here, a patient), and is configured as an information processing device such as a smartphone, tablet terminal, etc. owned by the individual. The personal terminal 20 displays various information to support the individual's response when a medical professional provides medical or pharmaceutical guidance to a patient (for example, medication guidance by a pharmacist and the questions that accompany this to the patient), and accepts input of various information. For example, in the hearing support process described later, the personal terminal 20 connects to an answer screen and accepts input of answers from individuals on this answer screen.

[0016] The hearing support server 30 cooperates with the pharmacy terminal 10 and the personal terminal 20 to realize the hearing support processing described below, and is configured with an information processing device such as a server computer managed by the business operator or the like that operates the hearing support system 1. The hearing support server 30 receives various data managed by a pharmacy computer installed in the pharmacy (or by each pharmacy computer if there are multiple pharmacy computers) to support medical professionals and patients through the hearing support processing described below. The hearing support server 30 also manages the various received data in a group of databases (including a medication history database) similar to those of the pharmacy computers. In other words, the hearing support server 30 acquires some or all of the information managed by a pharmacy computer installed in the insurance pharmacy (or by each pharmacy computer if there are multiple pharmacy computers).

[0017] The hearing support server 30 also executes a "hearing support process" based on the information in the databases. In this hearing support process, the hearing support server 30 generates an answer screen for each patient to answer questions about medical or pharmaceutical guidance. The hearing support server 30 also converts connection information for the answer screen corresponding to the selected patient into an image and outputs it. The hearing support server 30 then optically reads the output image and establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20 in response to a connection request based on the connection information from the personal terminal 20 that has acquired the connection information based on the read image.

[0018] In this way, hearing support system 1 including hearing support server 30 converts connection information to the answer screen into an image and outputs it, allowing personal terminal 20 to optically read it, and by connecting personal terminal 20 to the answer screen, it becomes possible to input answers from personal terminal 20. This allows individuals who answer questions to input answers using their own smartphones or the like, without directly touching pharmacy terminal 10, which is a shared terminal of an insurance pharmacy or the like. In this case, pharmacy terminal 10, which is a shared terminal of an insurance pharmacy or the like, is not used alternately by multiple people, so it is possible to prevent contact infection of viruses and bacteria via the fingers used for operation and pharmacy terminal 10, which is a shared terminal.

[0019] Furthermore, the effort required to manage the pharmacy terminal 10, which is a shared terminal at insurance pharmacies, etc., can be reduced. For example, the effort required to perform processes such as alcohol sterilization each time the pharmacy terminal 10 is used, the effort required to have a predetermined number of pharmacy terminals 10, the effort required to request repairs when the pharmacy terminal 10 is damaged, the effort required to prevent the pharmacy terminal 10 from being lost, etc. can be reduced. Therefore, the hearing support system 1 according to the embodiment of the present invention can more appropriately support questions in hearings and the like regarding medical or pharmaceutical guidance.

[0020] [Hardware configuration] Next, the hardware configuration of each device and each terminal included in the hearing support system 1 will be described. As described above, each device and each terminal included in the hearing support system 1 is configured by an information processing device such as a PC, a server computer, a tablet terminal, or a smartphone, and each device and terminal has the same basic configuration.

[0021] FIG. 2 is a diagram showing the hardware configuration of an information processing device 800 that constitutes each device and each terminal. As shown in Figure 2, the information processing device 800 that constitutes each device includes a CPU (Central Processing Unit) 811, a ROM (Read Only Memory) 812, a RAM (Random Access Memory) 813, a bus 814, an input unit 815, an output unit 816, a memory unit 817, a communication unit 818, a drive 819, and an imaging unit 820.

[0022] The CPU 811 executes various processes according to a program recorded in the ROM 812 or a program loaded from the storage unit 817 into the RAM 813 . The RAM 813 also stores data and the like necessary for the CPU 811 to execute various processes.

[0023] The CPU 811, ROM 812, and RAM 813 are connected to one another via a bus 814. To the bus 814, an input unit 815, an output unit 816, a storage unit 817, a communication unit 818, a drive 819, and an imaging unit 820 are connected.

[0024] The input unit 815 is configured with various buttons and the like, and inputs various information in response to instruction operations. The input unit 815 also includes a microphone for collecting voice. The output unit 816 is composed of a display, a speaker, etc., and outputs images and sounds. The storage unit 817 is configured with a hard disk or a DRAM (Dynamic Random Access Memory), etc., and stores various data managed by each server. The communication unit 818 controls communication with other devices via the network 40 .

[0025] Removable media 831, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately loaded into the drive 819. A program read from the removable media 831 by the drive 819 is installed in the storage unit 817 as needed. The imaging unit 820 is configured by an imaging device equipped with a lens, an imaging element, etc., and captures a digital image of a subject.

[0026] When the information processing device 800 is configured as the hearing support server 30, it is also possible to omit the imaging unit 820. When the information processing device 800 is configured as a tablet terminal or a smartphone, it is also possible to configure the input unit 815 using a touch sensor and place it over the display of the output unit 816, thereby providing a touch panel.

[0027] [Functional configuration] Next, the functional configuration of each device and each terminal in the hearing support system 1 will be described.

[0028] [Functional configuration of pharmacy terminal 10] Fig. 3 is a block diagram showing the functional configuration of pharmacy terminal 10. Fig. 4 is a block diagram showing the functional configuration of personal terminal 20, which will be described later. As shown in FIG. 3, in CPU 811 of pharmacy terminal 10, user interface display control unit (UI display control unit) 151, code image output unit 152, and response state management unit 153 function.

[0029] The UI display control unit 151 controls the display of various input / output screens (hereinafter referred to as "UI screens") in various processes described below, based on information for displaying a user interface screen (hereinafter referred to as "UI information") received from the hearing support server 30. For example, in the hearing support process, the UI display control unit 151 displays a status list screen showing a list of answer states of individuals who are answering questions, various operation buttons, etc., on a display included in the output unit 816. Furthermore, the UI display control unit 151 transmits to the hearing support server 30 various pieces of information input on the UI screen and the contents of the input operation instructions.

[0030] The code image output unit 152 outputs the code image received from the hearing support server 30. Here, "output" means, for example, displaying on a display included in the output unit 810 or printing on a paper medium from a printer (not shown) connected via the communication unit 818. This code image is obtained by converting (i.e., encoding) connection information for connecting to answer screens generated for multiple patients. The code image output unit 152 selects a patient based on the pharmacist's operation to instruct the display of a code image that involves patient selection, and outputs a code image corresponding to this selected patient.

[0031] In this embodiment, as an example for the purpose of explanation, it is assumed that the connection information is a URL (Uniform Resource Locator) generated corresponding to each answer screen. This URL is automatically generated as a unique URL corresponding to each answer screen by using a method such as a hash value when creating each answer screen. Furthermore, the standard of the code image is not particularly limited, and it may be a one-dimensional code such as a barcode, or other codes. In this embodiment, as an example for the purpose of explanation, it is assumed that the code image is a two-dimensional code (corresponding to the two-dimensional code C shown in FIG. 1) that complies with the standard of QR Code (registered trademark).

[0032] The answer state management unit 153 manages answer statuses, which are information indicating the answer states of individuals who are answering questions in the hearing support processing. To this end, the answer state management unit 153 periodically communicates with the hearing support server 30 and determines whether the answer status of each individual who is answering a question has changed. When the answer state management unit 153 detects that the answer status has changed, it controls the UI display control unit 151 to update the answer status on the status list screen to the changed answer status and display it.

[0033] [Functional configuration of personal terminal 20] FIG. 4 is a block diagram showing the functional configuration of the personal terminal 20. As shown in FIG. As shown in FIG. 4, in the CPU 811 of the personal terminal 20, a code image analysis unit 251 and a connection execution unit 252 function.

[0034] The code image analysis unit 251 optically reads the code image displayed or printed by the code image output unit 152 using the imaging unit 820. The code image analysis unit 251 also obtains connection information by decoding (i.e., decoding) the read code image back into connection information before conversion (i.e., encoding). Such optical reading and decoding can be achieved based on an algorithm defined by the code image standard (here, an algorithm conforming to the QR code standard). The code image analysis unit 251 outputs the connection information obtained in this manner to the connection execution unit 252.

[0035] The connection execution unit 252 uses the connection information (here, a URL) acquired by the code image analysis unit 251 to send a connection request to a connection management unit 354 of the hearing support server 30, which will be described later, to establish a communication connection to the answer screen. As a result, the connection execution unit 252 realizes the patient's answer to a question in a hearing or the like regarding medication instruction on the answer screen (i.e., input of an answer). Here, the connection management unit 354 functions as a so-called Web server. In contrast, the connection execution unit 252 has a function as a Web browser, and communicates with the connection management unit 354 functioning as the Web server as a client. Note that this communication connection as a Web browser may be automatically established when the code image analysis unit 251 acquires a URL, which is connection information, from the code image, or may be established when a connection instruction operation for the acquired URL is received from the patient.

[0036] [Functional configuration of hearing support server 30] FIG. 4 is a block diagram showing the functional configuration of the hearing support server 30. As shown in FIG. As shown in Figure 4, the CPU 811 of the hearing support server 30 functions as a user interface information generation unit (UI information generation unit) 351, an answer screen generation unit 352, a code image conversion unit 353, a connection management unit 354, a medication history registration unit 355, and a database management unit (DB management unit) 355.

[0037] Also, as shown in FIG. 4, the memory unit 817 of the hearing support server 30 has a patient attribute database (patient attribute DB) 371, a prescription database (prescription DB) 372, a medication history database (medication history DB) 373, an instruction content database (instruction content DB) 374, and an answer screen database (answer screen DB) 375 formed therein.

[0038] Patient attribute data such as patient address, name, date of birth, age, sex, insurance card number, and emergency contact information is stored in the patient attribute DB 371 in association with information identifying each patient. These patient attributes are composed of information acquired by pharmacists in conversations with patients and information provided by patients in response to questionnaires, etc., and include, for example, the patient's hobbies, job, family composition, favorite foods, etc.

[0039] Prescription DB372 stores data on prescriptions issued to patients (such as the name of the insured medical institution and insured physician that prescribed the prescription, the prescription date, and the prescription contents) in association with information identifying each patient and the date the prescription was brought in.

[0040] The medication history DB 373 stores data on the history (medication history) of medications prescribed to patients (prescription history, information on medical history including complications, whether or not the patient has visited other departments, etc.) in association with information identifying each patient and information identifying each pharmacist who prescribed the medication. The medication history also stores data on the history of medication instructions given to patients by pharmacists (medication instruction statements, etc.). The medication history also stores answers entered by patients in the hearing support process and answers entered by pharmacists in addition to those answers.

[0041] The instruction content DB 374 generally stores the content of questions to be asked (interview content) when a pharmacist provides medication instruction, and the content of medication instruction, in association with the prescribed drug and the characteristics of the patient to whom the prescription is given (for example, the patient's age, sex, chronic illness, etc.). The content of questions and the content of medication instruction are, for example, the items of questions (interview items) that a pharmacist (especially an experienced pharmacist) should ask of a patient to whom medication instruction is being given, the effects and side effects of the dispensed drug, and drug interactions (contraindications for combined use) that should be explained to the patient, etc.

[0042] The content of these questions and medication instructions may be expressed in a format similar to medication instructions using technical terms that pharmacists can understand, or in a format that is easier for patients to understand (for example, questions using colloquial language or medication instructions in simple language without using technical terms). Furthermore, the content of these questions and medication instructions may be created manually using rules based on statistical information, or may be created by machine learning using techniques such as deep learning.

[0043] Furthermore, the content of the questions can also be set as to whether they are questions that should be answered by the patient by inputting them, or questions that should be answered by the pharmacist by inputting them after verbally confirming with the patient, etc. The content of such questions, the content of medication instructions, and related settings can be added, deleted, or modified as appropriate by the business operator operating the hearing support system 1 and the insurance pharmacy using the hearing support system 1, based on the operational policy, etc., of the actual insurance pharmacy.

[0044] The answer screen DB 375 stores answer screens for patients to answer (i.e., input answers to) questions in interviews or the like regarding medication instruction. This answer screen is generated for each patient by the answer screen generation unit 352 (described later) in accordance with the characteristics of the prescribed medication and the patient (e.g., the patient's age, gender, chronic illness, etc.). As described above in the explanation of the connection execution unit 252 in the personal terminal 20, the connection management unit 354 of the hearing support server 30 (described later) functions as a Web server. In this case, the connection management unit 354 provides the answer screens stored in the answer screen DB 375 to the connection execution unit 252 as Web content. That is, the answer screen includes various information for realizing Web content, such as text corresponding to questions in interviews or the like, objects (e.g., images), and HyperText Markup Language (HTML) documents describing their layout, etc., as well as a URL for a Web browser to connect to (access) this information.

[0045] The UI information generation unit 351 generates UI information for the pharmacy terminal 10 to display a UI screen and transmits the generated UI information to the pharmacy terminal 10. In this case, the UI information generation unit 351 generates, as UI information, a frame format for displaying the UI screen and substantive content to be inserted into the format. In this embodiment, the substantive content to be inserted into the format includes, for example, information required for various displays such as a status list screen in the hearing support process.

[0046] In addition, in response to transmitting the UI information to the pharmacy terminal 10, the UI information generating unit 351 receives various information transmitted from the pharmacy terminal 10 and the contents of input operation instructions.

[0047] The answer screen generating unit 352 generates an answer screen for the patient to answer (i.e., input answers to) questions such as questions in an interview regarding medication instruction. The answer screen generating unit 352 also stores the generated answer screen in the answer screen DB 375. Here, as described above in the explanation of the answer screen DB 375, the answer screen is generated corresponding to the prescribed drug and the characteristics of the patient to whom the prescription is given (for example, the patient's age, sex, chronic illness, etc.). The timing of generation may be when the patient brings in a prescription and the prescription is registered in the prescription DB 372, or when a request for a code image is received from the pharmacy terminal 10.

[0048] Furthermore, when creating each answer screen for each patient, the answer screen generation unit 352 automatically generates a unique URL corresponding to each answer screen by using a hash value, etc. Then, the answer screen generation unit 352 outputs the generated URL to the code image conversion unit 353.

[0049] The code image conversion unit 353 generates a code image in response to a request for a code image received from the pharmacy terminal 10, and transmits the generated code image to the pharmacy terminal 10. The request for the code image includes information about a patient selected by a pharmacist on the pharmacy terminal 10. The code image conversion unit 353 then acquires the URL of an answer screen corresponding to this selected patient from the answer screen generation unit 352. The code image conversion unit 353 also generates a code image corresponding to this selected patient by converting (i.e., encoding) this URL based on an algorithm defined by the code image standard (here, an algorithm compliant with the QR code standard). The code image conversion unit 353 then transmits the generated code image to the pharmacy terminal 10.

[0050] The connection management unit 354 functions as a so-called web server and controls the pharmacy terminal 10's connection (access) to various information stored in the answer screen DB 375. As described above, the pharmacy terminal 10 optically reads the code image and decodes (i.e., decodes) the code image into a URL to obtain the URL. The pharmacy terminal 10 then transmits a connection request (access request) based on this URL to the connection management unit 354.

[0051] In this embodiment, an expiration date is set for the code image. This prevents a patient from mistakenly entering answers to a questionnaire from a previous visit at a later date. The expiration date of the code image is, for example, a predetermined period from the time the code image is displayed on the pharmacy terminal 10 or the time the code image is optically read on the personal terminal 20. For example, the expiration date is set to the URL by adding information indicating the expiration date, such as a one-time password, when the code image is displayed or optically read. Then, when the connection management unit 354 receives a connection request based on this URL, it determines whether the current time is within the expiration date of the URL based on the added information indicating the expiration date. Furthermore, if the expiration date is within the expiration date, the connection management unit 354 permits the pharmacy terminal 10 to connect to various information corresponding to the answer screen stored in the answer screen DB 375 and establishes this connection. On the other hand, if the expiration date has passed, the connection management unit 354 prohibits the pharmacy terminal 10 from connecting to various information stored in the answer screen DB 375 and does not establish this connection.

[0052] The length of the expiration date can be set as appropriate by the business operator that operates the hearing support system 1 or the insurance pharmacy that uses the hearing support system 1, based on the operational policy of the actual insurance pharmacy. The expiration date may also vary depending on the format in which the code image is output by the code image output unit 152 of the pharmacy terminal 10. For example, if the code image is output by displaying it on a display, the expiration date may be set to one hour, and if the code image is output by printing it on paper, the expiration date may be set to 12 hours. This is because the expected time until a response can differ depending on the format of output; for example, if the code image is displayed on a display, the response must be made immediately at the pharmacy, etc., whereas if the code image is printed on paper, the response must be made after the patient returns home.

[0053] The connection management unit 354 controls the connection in this way and also manages the answer status, which is information indicating the answer status of the individual who is answering the question. The connection management unit 354 periodically communicates with the pharmacy terminal 10, and if the answer status changes, notifies the pharmacy terminal 10 of that fact.

[0054] The medication history registration unit 355 uses the personal terminal 20 to store the answers entered by the patient on the answer screen as medication history in the medication history DB 373. However, there may be errors or omissions in the patient's answers. Therefore, when the patient finishes inputting their answers on the answer screen, the medication history registration unit 355 first temporarily stores the answers entered by the patient in the medication history DB 373. The medication history registration unit 355 also transmits the temporarily stored patient answers to the pharmacy terminal 10. Then, when the medication history registration unit 355 receives an approval operation for registration from a pharmacist who has referenced the patient's answers at the pharmacy terminal 10, the medication history registration unit 355 officially registers the patient's answers as medication history in the medication history DB 373 instead of temporarily storing them. In this case, if there are any corrections or additions made by the pharmacist, the medication history registration unit 355 reflects the corrections or additions and registers the medical history as medication history. Such confirmation by the pharmacist can be realized by displaying UI information generated by the UI information generation unit 351 on the pharmacy terminal 10.

[0055] The database management unit (DB management unit) 356 manages the synchronization of data in various databases managed by the pharmacy computer or external server with data in various databases provided in the hearing support server 30. For example, the DB management unit 356 transmits updated data in the various databases managed by the hearing support server 30 to the pharmacy computer or external server when the various databases are updated or at a preset time (for example, 3:00 a.m., when the servers are less frequently used), and also receives data in the various databases updated in the pharmacy computer or external server from the pharmacy computer or external server, and updates the various databases provided in the hearing support server 30. As a result, the contents of the data in the various databases provided in the hearing support server 30 are updated to the latest contents as appropriate.

[0056] [Operation] Next, the operation of each device and each terminal included in the hearing support system 1 during hearing support processing will be described.

[0057] [Operation of pharmacy terminal 10] FIG. 6 is a flowchart showing the flow of the hearing support process executed by the pharmacy terminal 10. The hearing assistance process in the pharmacy terminal 10 is started in response to the pharmacy terminal 10 receiving an instruction to start the hearing assistance process.

[0058] In step S11 , the UI display control unit 151 displays a status list screen based on the UI information received from the answer status management unit 153 .

[0059] A specific example of the status list screen displayed in this case will be described with reference to Fig. 7. Here, Fig. 7 is a schematic diagram showing an example of the status list screen displayed on the pharmacy terminal 10 during the hearing support process. As shown in FIG. 7, the condition list screen 50 includes a patient condition list display area 51 and an operation button display area 52 as display areas.

[0060] The patient status list display area 51 displays the number of patients currently answering questions on the answer screen at the insurance pharmacy, etc., and attribute information for each patient, such as their patient ID, name, age, and gender. It also displays answer status information, which indicates the answer status of each patient answering a question. The answer status may be, for example, "Code Image Displaying," indicating that the code image is displayed but has not yet been read by the personal terminal 20; "Waiting for Input," indicating that the code image has been read but the connection to the answer screen has not yet been established; "Inputting," indicating that the answer is being entered after connecting to the answer screen; "Waiting for Confirmation," indicating that the patient's answer on the answer screen has been completed and the pharmacist is waiting for approval to register the answer in the medication history; or "Expired," indicating that the code image has expired. By referring to the answer status, pharmacists can easily determine which patients are taking a long time to enter their answers and which patients' answers they should approve for registration. In this case, rather than simply displaying each answer status as text, different display styles, such as the text and the color of the surrounding text, may be used for each answer status. By changing the display mode for each answer status in this way, the pharmacist can more easily understand the condition of each patient.

[0061] Various operation buttons for the pharmacist to operate are displayed in the operation button display area 52. For example, the pharmacist can select a patient for whom he / she wants to display a code image in the patient status list display area 51 of this status list screen, and press the "Code Image" button in the operation button display area 52, thereby performing an operation to instruct the display of a code image that involves selecting a patient. In addition, for example, the pharmacist can select a patient for whom he / she wants to approve the registration of a response in the patient status list display area 51 of this status list screen, and press the "Medication History" button in the operation button display area 52, thereby transitioning to a screen for approving the registration.

[0062] 6, in step S12, the answer state management unit 153 determines whether the answer status has changed. If the answer status has changed, the result of step S12 is Yes, and the process proceeds to step S13. On the other hand, if the answer status has not changed, the result of step S12 is No, and the process proceeds to step S14.

[0063] In step S13, the UI display control unit 151 is controlled so that the status list screen is updated to show the changed answer status.

[0064] In step S14, the code image output unit 152 determines whether or not a display instruction operation of a code image accompanied by selection of a patient has been received from the pharmacist. If a display instruction operation of a code image has been received, the result of step S14 is determined as Yes, and the process proceeds to step S15. On the other hand, if a display instruction operation of a code image has not been received, the result of step S14 is determined as No, and the process proceeds to step S17.

[0065] In step S15, the code image output unit 152 transmits a request for a code image corresponding to the patient selected in step S14 to the hearing support server 30. Then, the code image output unit 152 acquires the code image transmitted from the hearing support server 30 in response to the request for the code image.

[0066] In step S16, the code image output unit 152 outputs the code image acquired in step S15.

[0067] A specific example of the code image output screen displayed in this case will be described with reference to Fig. 8. Here, Fig. 8 is a schematic diagram showing an example of the code image output screen displayed on the pharmacy terminal 10 during the hearing support process. As shown in FIG. 8, the code image output screen 60 includes a code image display area 61, a close button display area 62, and a code image print button display area 63 as display areas.

[0068] A code image corresponding to the patient selected by the pharmacist is displayed in the code image display area 61. The patient can optically read this code image by holding the imaging unit 820 of the personal terminal 20 over this code image. After the patient has read the code image, the pharmacist can transition to the status list screen as shown in FIG. 7 by pressing the close button displayed in the close button display area 62. Furthermore, the pharmacist can print the code image on a paper medium by pressing the code image print button displayed in the code image print button display area 63.

[0069] 6, in step S17, UI display control unit 151 determines whether or not an operation to approve the registration has been received from the pharmacist who has referred to the patient's answer. If an operation to approve the registration has been received, a Yes determination is made in step S17, and the process proceeds to step S18. On the other hand, if an operation to approve the registration has not been received, a No determination is made in step S17, and this process in pharmacy terminal 10 ends once, and this process is performed again from step S11. In step S18, the UI display control unit 151 transmits to the hearing support server 30 a request to register the patient's answer in the medication history.

[0070] [Operation of personal terminal 20] FIG. 9 is a flowchart showing the flow of the hearing assistance process executed by the personal terminal 20. The hearing assistance process in the personal terminal 20 is started in response to the personal terminal 20 receiving an instruction to start the hearing assistance process.

[0071] In step S21, the code image analysis unit 251 reads the code image output from the pharmacy terminal 10.

[0072] In step S22, the code image analysis unit 251 acquires connection information (here, a URL) from the code image read in step S21.

[0073] In step S23, the connection execution unit 252 transmits a connection request to the hearing support server 30 using the connection information (here, the URL) acquired in step S22.

[0074] In step S24, it is determined whether or not a connection to the answer screen has been established. As described above, a connection is established if the connection information (here, a URL) is within the validity period, but is not established if the validity period has passed. If a connection is established, step S24 determines Yes, and the process proceeds to step S25. On the other hand, if a connection is not established, step S24 determines No, and this process in the personal terminal 20 ends once, and the process is performed again from step S21.

[0075] A specific example of the answer screen displayed in this case will be described with reference to Fig. 10. Fig. 10 is a schematic diagram showing an example of the answer screen displayed on the personal terminal 20 during the hearing support process. Fig. 10 shows three examples of answer screens as examples. As shown in each of FIGS. 10(A), 10(B), and 10(C), the answer screen 70 includes a call icon display area 71, a question display area 72, and a transition button display area 73 as display areas.

[0076] The call icon display area 71 displays text indicating guidance such as "Please contact us if you have any questions" and a call icon. If the patient is unsure of how to respond due to an unclear question, for example, the patient presses the call icon. This initiates a call to the pharmacist or other person who should respond to the patient's call, allowing for a voice call, video call, or the like. This voice call or the like can be implemented, for example, using an IP (Internet Protocol) telephone function implemented under the control of the connection management unit 354 or a general telephone function provided in a smartphone. By allowing calls to be made only from the answer screen, calls to pharmacists or other medical professionals can be made only in limited situations, such as when answering a question. This prevents medical professionals from being constantly contacted and becoming overwhelmed by responding to calls.

[0077] The question display area 72 displays questions for the patient. For example, the question display area 72 in FIG. 10(A) displays a question asking the patient to confirm attributes such as their date of birth. In this case, the patient only needs to confirm that there are no errors in these attributes, and does not need to enter any particular details. Also, for example, the question display area 72 in FIG. 10(B) displays a question asking the patient to confirm their residential history. The patient selects either "No" or "Yes," and if "Yes," enters their residential history in text. In this way, by varying the patient's response method depending on the content of the question, it is possible to easily realize patient responses.

[0078] Also, for example, the question display area 72 in FIG. 10(C) displays a question asking whether the patient is pregnant or breastfeeding. As described above, in this embodiment, an answer screen is generated for each patient. Therefore, for example, if the patient's attribute is "male," a question like that in FIG. 10(C) is not displayed, but if the patient's attribute is "female," a question like that in FIG. 10(C) is displayed. In other words, an answer screen is generated for each patient that corresponds to the patient's attributes, etc.

[0079] A button for returning to the previous question and a button for proceeding to the next question are displayed in the transition button display area 73. By pressing these buttons, the patient can transition to the previous or next screen and answer the question.

[0080] 9, in step S25, the connection execution unit 252 establishes a communication connection with the answer screen and transmits answers (i.e., input answers) to questions in the hearing regarding medication instruction by the patient on the answer screen to the hearing support server 30. This ends the present process in the personal terminal 20 once, and the present process is performed again from step S21.

[0081] [Operation of hearing support server 30] FIG. 11 is a flowchart showing the flow of the hearing support process executed by the hearing support server 30. The hearing support process in the hearing support server 30 starts when the hearing support server 30 is powered on.

[0082] In step S31, the answer screen generation unit 352 determines whether or not a request for a code image has been received from the pharmacy terminal 10. If a request for a code image has been received, the determination in step S31 is Yes, and the process proceeds to step S32. On the other hand, if a request for a code image has not been received, the determination in step S32 is No, and the process proceeds to step S35.

[0083] In step S32, the answer screen generation unit 352 generates an answer screen for the patient to answer questions (i.e., input answers) in interviews regarding medication instructions, and corresponding connection information (here, a URL).

[0084] In step S33, the code image conversion unit 353 generates a code image by converting the connection information (here, the URL) generated in step S32.

[0085] In step S34, the code image conversion unit 353 transmits the code image generated in step S33 to the pharmacy terminal 10.

[0086] In step S35, the connection management unit 354 determines whether or not a connection request has been received from the pharmacy terminal 10. If a connection request has been received, the determination in step S35 is Yes, and the process proceeds to step S39. On the other hand, if a connection request has not been received, the determination in step S35 is No, and the process proceeds to step S36.

[0087] In step S36, the connection management unit 354 determines whether the connection information (here, the URL) is still within its validity period. If it is still within its validity period, the determination in step S36 is Yes, and the process proceeds to step S37. On the other hand, if the validity period has passed, the determination in step S36 is No, and the process proceeds to step S39.

[0088] In step S37, if the expiration date has not passed, the connection management unit 354 permits the pharmacy terminal 10 to connect to various information corresponding to the answer screen stored in the answer screen DB 375, and establishes this connection.

[0089] In step S38, the medication history registration section 355 temporarily stores the answer input by the patient in the medication history DB 373.

[0090] In step S39, the medication history registration unit 355 determines whether or not a request to register the patient's answer in the medication history has been received from the pharmacy terminal 10. If a registration request has been received, the determination in step S39 is Yes, and the process proceeds to step S40. On the other hand, if a registration request has not been received, the determination in step S39 is No, and this process in the hearing support server 30 ends once, and the process is repeated from step S31.

[0091] In step S40, the patient's response is not temporarily stored but is officially registered as a medication history in the medication history DB 373. In this case, if there are any corrections or additions made by the pharmacist, the medication history registration unit 355 reflects these corrections or additions and registers them as a medication history.

[0092] According to the hearing support process described above, connection information to the answer screen is converted into an image and output, which can be optically read by the personal terminal 20, and by connecting this personal terminal 20 to the answer screen, it is possible to input answers from the personal terminal 20. Therefore, the hearing support process can provide more appropriate support for questions in hearings and the like regarding medical or pharmaceutical guidance.

[0093] [Variations] The present invention is not limited to the above-described embodiments, and modifications and improvements within the scope of achieving the object of the present invention are included in the present invention. In this case, the above-described embodiments and their modifications and improvements are included in the scope and spirit of the invention described in this specification, etc., and are included in the invention described in the claims and their equivalents. As an example, the above-described embodiment of the present invention may be modified as follows.

[0094] [Variation 1] In the above-described embodiment, it is assumed that the pharmacy terminal 10 is used by a pharmacist and the personal terminal 20 is used by a patient. It is also assumed that the patient acts as a respondent and provides responses on the response screen. However, this is not limited to this, and an entity other than the patient may also use the personal terminal 20 to provide responses. In other words, the respondent is not limited to the patient, and may be another entity (for example, a medical professional or a patient's family member).

[0095] For example, the respondent may be a pharmacist who inputs answers at a different pharmacy from the pharmacist who uses personal terminal 20, a doctor or nurse who provides medical guidance to the patient at a hospital, a family member of the patient who knows the patient well, a visiting caregiver (home helper) who visits the patient's home to provide assistance with daily living, or a physical therapist who provides rehabilitation guidance for the patient's physical functions. In other words, the respondent is not particularly limited as long as he or she is an entity that can provide some kind of answer to questions in an interview or the like regarding medical or pharmaceutical guidance.

[0096] These medical professionals and the patient's family members then use their own smartphones or the like as personal terminals 20. In this case, pharmacy terminal 10 does not necessarily have to be installed in one insurance pharmacy, but may be installed, for example, in other insurance pharmacies where other pharmacists work, in hospitals where doctors and nurses work, or in the offices of medical professionals such as visiting caregivers (home helpers) and physical therapists.

[0097] In this case, it is preferable to set different questions to be answered depending on the healthcare professional or patient's family member who will be the respondent. For example, if the respondent is a pharmacist, doctor, or nurse, the questions should be more medically or pharmacologically specialized than the questions asked to the patient, and the pharmacist, doctor, or nurse should input the answers based on the content of the verbal confirmation with the patient. Alternatively, for example, if the respondent is a patient's family member, the questions should be about the patient's living situation at home and the patient's chronic illness, and the family member should input the answers based on their memory of daily life, etc. Alternatively, for example, if the respondent is a visiting caregiver (home helper), the questions should be about the patient's living situation at home and information about medications received on behalf of the patient, and the visiting caregiver (home helper) who provided the caregiver with daily life assistance should input the answers. To this end, the answer screen DB 375 stores the content of the questions to be asked (interview content) and the content of instruction for each combination of patient and respondent (here, healthcare professional or patient's family member). The answer screen generation unit 352 then generates an answer screen for each combination of the selected patient and the selected respondent.

[0098] This allows for support in answering questions during interviews, etc., to be provided for each combination of patient and respondent, and since pharmacy terminal 10 is not used alternately by multiple people, not only between patients but also between medical professionals and family members, it is possible to prevent contact infection of viruses and bacteria via the fingers used for operation and pharmacy terminal 10, which is a shared terminal. It also reduces the effort required to manage pharmacy terminal 10, which is a shared terminal.

[0099] Furthermore, by registering the responses of such multiple medical professionals and patient families in a single medication history, the responses of various medical professionals and patient families for one patient can be centrally managed. Therefore, for example, when various medical professionals and patient families are involved in providing comprehensive care for one patient in a community, the hearing support system 1 can be effectively utilized. This also makes it possible to more accurately grasp the characteristics of one patient. Therefore, the answer screen generation unit 352, which generates an answer screen for asking questions based on the patient's characteristics, can ask the patient questions that are more suited to the patient's characteristics.

[0100] [Variation 2] In the above-described embodiment, it is assumed that a patient visits a pharmacy with a prescription and answers the questions on the answer screen on the personal terminal 20. However, answers may also be provided on the answer screen on the personal terminal 20 in other situations. For example, a pharmacist may perform follow-up on medication after dispensing as part of a task related to post-dispensing medication management and guidance surcharge. In such a case, answers may also be provided on the answer screen on the personal terminal 20. In this case, contact information for the personal terminal 20 used to read the code image (e.g., an email address that can be received via the personal terminal 20's email client) is registered in the patient attribute database 371 or acquired by asking a question on the answer screen. Then, when it is time to perform a follow-up later, the answer screen generation unit 352 creates a new answer screen for the content of the questions to be asked (interview content) in the follow-up on the administration status of the dispensed medication, etc. Furthermore, the answer screen generation unit 352 automatically generates a unique URL corresponding to this new answer screen and sends it to the address information (here, an email address) of the personal terminal 20. The patient using the personal terminal 20 can connect to the new answer screen based on this URL and answer (i.e., input the answer) on this new answer screen. Then, the pharmacist can follow up by simply confirming the answer and approving the registration of the answer in the medication history. This makes it easier to follow up on medication after dispensing.

[0101] [Variation 3] In the above-described embodiment, hearing support system 1 is constructed by a plurality of clients, ie, pharmacy terminal 10 and personal terminal 20, and hearing support server 30, which is a server.

[0102] Without being limited to this, for example, the functions of the hearing support server 30 may be distributed and implemented across more servers (e.g., cloud servers). For example, the function of a web server realized by the connection management unit 354 or the like may be distributed and implemented across more servers (e.g., cloud servers). Furthermore, the functions of the hearing support server 30 and the pharmacy computer may be integrated and implemented in one information processing device 800.

[0103] [Variation 4] In the above-described embodiment, it is assumed that the pharmacy terminal 10 is installed in a certain medical facility (for example, a certain pharmacy) and that various processes are performed at this certain medical facility. However, the present invention is not limited to this, and various processes may be performed at multiple medical facilities or facilities other than medical facilities.

[0104] For example, the content of the answer screen DB 375 used by the answer screen generation unit 352 to generate answer screens for patients may be shared among multiple medical facilities. This allows, for example, if a medical professional at one medical facility updates the content of a question stored in the answer screen DB 375 to a more appropriate one, other medical facilities can then ask questions with the updated, more appropriate content. For example, when a new drug is approved, if one medical facility registers an answer screen for a question corresponding to the new drug, other medical facilities can also ask questions corresponding to the new drug.

[0105] Furthermore, if the contents of the answer screen DB 375 are shared in this manner, for example, in the case where a chain of multiple medical facilities is established, it is possible to support medical personnel at each medical facility in asking the same questions and providing uniform services. In this case, the contents of the questions stored in the answer screen DB 375 may be updated to more appropriate ones not at any one of the medical facilities but at a facility such as the operator of the chain (the so-called headquarters), and the updated contents may be shared among the medical facilities.

[0106] Furthermore, not only in the case of a chain of medical facilities, but also when a partner medical facility (hereinafter referred to as a "center medical facility") and a partner medical facility (hereinafter referred to as a "satellite medical facility") form a new partnership, the contents of the answer screen DB375 of the center medical facility may be shared with the satellite medical facility. This allows medical personnel at the center medical facility and the satellite medical facility to ask the same questions and provide uniform services.

[0107] In these cases, the contents of medication history DB 373 may be shared among multiple medical facilities and facilities other than medical facilities. That is, the answers entered by patients on the answer screen and stored in medication history DB 373 may be shared. This allows, for example, a chain store operator or a central medical facility to collect the answer results from each medical facility and use the answer results for purposes such as statistical patient analysis.

[0108] As described above, rather than sharing the contents of the answer screen DB375, the answer screen generation unit 352 may make at least a portion of the contents of the answer screen DB375 used to generate an answer screen for patients visiting the first medical facility different from the contents of the answer screen DB375 used to generate an answer screen for patients visiting the second medical facility.

[0109] As a result, even if the prescribed medication and the characteristics of the patient (for example, the patient's age, sex, chronic illness, etc.) are the same, the first medical facility will generate an answer screen for answering the first question, while the second medical facility will generate an answer screen for answering the second question. This allows questions to be asked of the patient not only in a standardized manner, but also in accordance with the policies and standards of the medical professionals and operating companies at each medical facility.

[0110] Furthermore, various processes in this embodiment may be performed at a location such as the patient's home, rather than at a medical facility or the like visited by the patient. For example, a patient may send a prescription to a medical facility via the Internet or the like, and then receive medication at a location other than the medical facility. This may be the case when a pharmacist delivers medication corresponding to the prescription to the patient's home. In this case, the pharmacist may carry pharmacy terminal 10 and perform various processes in this embodiment at the patient's home, thereby preventing contact infection with viruses or bacteria via pharmacy terminal 10.

[0111] [Configuration example] As described above, the hearing support system 1 according to this embodiment includes the answer screen generation unit 352, the code image conversion unit 353, and the connection management unit 354. The answer screen generating unit 352 generates an answer screen for answering questions regarding medical or pharmaceutical guidance for each patient. The code image conversion unit 353 converts the connection information for the answer screen corresponding to the selected patient into an image and outputs it. The connection management unit 354 optically reads the output image and, in response to a connection request based on the connection information from the personal terminal 20 that has obtained the connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20. In this way, the hearing support system 1 converts connection information to the answer screen into an image and outputs it, allowing the terminal to optically read it. By connecting this terminal to the answer screen, the answerer can input the answer from the terminal. This allows the answerer to input the answer using their own smartphone or other device without directly touching the pharmacy terminal 10, which is a shared terminal of the insurance pharmacy or the like. In this case, the pharmacy terminal 10, which is a shared terminal of the insurance pharmacy or the like, is not used alternately by multiple people, so contact infection of viruses and bacteria via the fingers used to operate it and the shared terminal can be prevented. Furthermore, the effort required to manage shared terminals at insurance pharmacies or the like can be reduced. Therefore, the hearing support system 1 according to the embodiment of the present invention can more appropriately support questions in hearings and the like regarding medical or pharmaceutical guidance.

[0112] The answer screen generation unit 352 generates an answer screen for each combination of patient and answerer, The code image conversion unit 353 converts the connection information to the answer screen corresponding to the combination of the selected patient and the selected answerer into an image and outputs the image. In response to the connection request, the connection management unit 354 establishes a connection between the answer screen corresponding to the combination of the selected patient and the selected answerer and the personal terminal 20. This allows multiple respondents (e.g., a patient and various medical professionals) to use their own devices when entering answers. Therefore, even if there are multiple respondents, it is possible to prevent contact infection of viruses and bacteria through the fingers used for operation and shared devices. In addition, it is possible to present each respondent with only the questions that they should answer.

[0113] The connection management unit 354 does not respond to the connection request after a predetermined time has elapsed from the time the code image conversion unit 353 outputs the image or the time the personal terminal 20 optically reads the output image, and does not connect the answer screen corresponding to the selected patient to the personal terminal 20. This prevents problems such as accidentally entering answers to questionnaires from past visits at a later date.

[0114] The answer screen generating unit 352 includes, in the answer screen, information for sending a message to a contact point regarding medical or pharmaceutical guidance. This allows calls to be sent to medical personnel only in limited situations, such as when a response is made, and therefore prevents medical personnel from being constantly contacted and becoming overwhelmed with responding to calls.

[0115] The hearing support system 1 further includes a medication history registration unit 355. The medication history registration unit 355 registers the answer received on the answer screen in the medication history of the corresponding patient. This reduces the workload of medical professionals and allows answers to be easily registered in medication histories.

[0116] After the answer on the answer screen is completed, the connection management unit 354 transmits to the personal terminal 20 connection information for a new answer screen corresponding to the selected patient. This allows patients, etc., to continue entering new answers at a later date (for example, in follow-up after dispensing) using their own smartphones, etc. Also, patients, etc., can be appropriately guided to the answer screen.

[0117] The answer screen generating unit 352 generates the answer screen based on the information stored in the answer screen DB 375. The information stored in the answer screen DB 375 is shared among multiple facilities that ask questions regarding medical or pharmaceutical guidance. As a result, for example, if a medical professional at one medical facility updates the content of a question stored in the answer screen DB 375 to a more appropriate one, the updated, more appropriate question can then be asked at other medical facilities as well. For example, when a new drug is approved, if one medical facility registers an answer screen for a question corresponding to this new drug, questions corresponding to this new drug can also be asked at other medical facilities.

[0118] The above-described series of processes can be executed by hardware or software. In other words, the functional configurations in the above-described embodiments are merely examples and are not particularly limited. That is, it is sufficient that any of the computers constituting the hearing support system 1 has a function capable of executing the above-described series of processes as a whole, and the functional blocks used to realize this function are not particularly limited to the examples shown. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0119] Furthermore, the recording medium containing the program for executing the above-mentioned series of processes may be configured not only as a removable medium distributed separately from the device main body in order to provide the program to the user, but also as a recording medium provided to the user in a state where it is pre-installed in the device main body.

[0120] Furthermore, the effects described in the above-described embodiments are merely a list of the most favorable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the present embodiments. [Explanation of symbols]

[0121] 1 Hearing support system, 10 pharmacy terminal, 20 personal terminal, 30 hearing support server, 40 network, 151, 251 user interface display control unit (UI display control unit), 151 code image output unit, 153 answer state management unit, 251 code image analysis unit, 252 connection execution unit, 351 user interface information generation unit (UI information generation unit), 352 answer screen generation unit, 353 code image conversion unit, 354 connection management unit, 355 medication history management unit, 356 database management unit (DB management unit), 371 patient attribute database (patient attribute DB), 372 prescription database (prescription DB), 373 medication history database (medication history DB), 374 instruction content database (instruction content DB), 375 answer screen storage unit, 800 information processing device, 811 CPU, 812 ROM, 813 RAM, 814 bus, 815 input unit, 816 Output unit, 817 storage unit, 818 communication unit, 819 drive, 820 imaging unit, 831 removable media, C two-dimensional code (code image)

Claims

1. A screen generation means for generating a response screen for each patient to answer questions regarding medical or pharmaceutical guidance when the patient visits a medical facility, Within the aforementioned medical facility, a connection management means for establishing a connection between the patient's terminal and the response screen, Equipped with, The screen generation means includes questions in the answer screen that are appropriate for the patient and should be answered by the patient without face-to-face interaction with the healthcare professional, while not including questions that should be answered by the healthcare professional with face-to-face interaction with the patient. A hearing support system characterized by the following features.

2. The healthcare professional is a pharmacist who provides face-to-face medication guidance to the patient within the medical facility after the patient has answered the questions on the answer screen. The hearing support system according to feature 1.

3. The screen generation means varies the content of the questions to be included in the answer screen according to the patient's attributes and the medication prescribed to the patient within the medical facility. The hearing support system according to claim 1 or 2, characterized by the above.

4. The screen generation means provides a response screen in which the patient's response method differs depending on the content of the question. The hearing support system according to claim 1 or 2, characterized by the above.

5. The connection management means notifies the medical professional terminal used by the medical professional within the medical facility of information indicating the patient's response status on the response screen. The hearing support system according to claim 1 or 2, characterized by the above.

6. The connection management means enables a call between the patient and the medical professional using the patient terminal only when the patient is answering on the answer screen. The hearing support system according to claim 1 or 2, characterized by the above.

7. A computer-based method for assisting interviews, A screen generation step that generates a response screen for each patient to answer questions regarding medical or pharmaceutical guidance when the patient visits a medical facility, Within the aforementioned medical facility, a connection management step is performed to establish a connection between the patient's terminal and the response screen. Includes, In the screen generation step, the questions on the answer screen include questions that are appropriate for the patient and that the patient should answer without face-to-face interaction with the healthcare professional, while excluding questions that the healthcare professional should answer with face-to-face interaction with the patient. A method for supporting interviews characterized by the following features.

8. A screen generation function that generates a response screen for each patient to answer questions regarding medical or pharmaceutical guidance when the patient visits a medical facility, Within the aforementioned medical facility, a connection management function is provided to establish a connection between the patient's terminal and the response screen. To make this a reality on a computer, The screen generation function includes questions in the answer screen that are appropriate for the patient and should be answered by the patient without face-to-face interaction with the healthcare professional, while excluding questions that should be answered by the healthcare professional in face-to-face interaction with the patient. A program characterized by the following features.

Images