Information processing device

Abstract

This enables a rapid response in the event of an accident. [Solution] Using short-range wireless communication, call identification information, which is identification information for making calls using the mobile terminal, is obtained from the mobile terminal, an accident of the mobile object is detected, and if an accident is detected, the obtained call identification information is transmitted to the server device.

Description

Technical Field

[0001] The present invention relates to an information processing apparatus.

Background Art

[0002] When an accident occurs, there is a technology that enables a call with an operator at a call center such as an insurance company using an in-vehicle device such as a drive recorder installed in a vehicle (for example, Patent Document 1). The operator at the call center can, through this call, give advice on the response at the time of the accident, check the state of the vehicle occupants, and, if necessary, request emergency assistance, enabling a prompt response at the time of the accident.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] When a call using such an in-vehicle device is disconnected for some reason, the operator at the call center makes a callback to the in-vehicle device. However, if the occupant is away from the vehicle when the callback is made, the operator at the call center cannot communicate with the vehicle occupants using the in-vehicle device.

[0005] An example of the problem to be solved by the present invention is to enable a prompt response at the time of an accident.

Means for Solving the Problems

[0006] To solve the above problems, the invention described in claim 1 is an information processing device installed on a mobile device, comprising: a call identification information acquisition processing unit that acquires call identification information, which is identification information for making a call using a mobile terminal, from a mobile terminal using short-range wireless communication; an accident detection unit that detects an accident of the mobile device; and a transmission processing unit that, if an accident is detected by the accident detection unit, transmits the call identification information acquired by the call identification information acquisition processing unit to a server device.

[0007] The invention described in claim 10 is an information processing method performed by an information processing device installed on a mobile body, comprising: a call identification information acquisition process step of acquiring call identification information, which is identification information for making a call using a mobile terminal, from a mobile terminal using short-range wireless communication; an accident detection step of detecting an accident of the mobile body; and, if an accident is detected by the accident detection step, a transmission process step of transmitting the call identification information acquired by the call identification information acquisition process step to a server device.

[0008] The invention described in claim 11 is an information processing program that causes a computer to execute the information processing method described in claim 10.

[0009] The invention described in claim 12 stores the information processing program described in claim 11. [Brief explanation of the drawing]

[0010] [Figure 1] This figure shows an in-vehicle device 100 according to one embodiment of the present invention. [Figure 2] This diagram illustrates the relationship between the in-vehicle unit 100, the server device SV, and the mobile terminal PT. [Figure 3] This is a diagram showing the control unit 110. [Figure 4] This figure shows an example of processing operations performed by the control unit 110 when an accident is detected by the accident detection unit 111. [Modes for carrying out the invention]

[0011] An information processing device according to one embodiment of the present invention is an information processing device installed on a mobile device, and includes a call identification information acquisition processing unit that acquires call identification information, which is identification information for making a call using a mobile terminal, from a mobile terminal using short-range wireless communication; an accident detection unit that detects an accident of the mobile device; and a transmission processing unit that, if an accident is detected by the accident detection unit, transmits the call identification information acquired by the call identification information acquisition processing unit to a server device. Therefore, in this embodiment, even if the driver of the mobile device is away from the mobile device when the operator of the server device makes a callback to the information processing device, the operator of the server device can make a callback to the mobile terminal carried by the driver of the mobile device. As a result, in this embodiment, the operator of the server device can communicate with the driver of the mobile device, enabling a rapid response in the event of an accident.

[0012] The call identification information transmitted by the transmission processing unit may be the most recently acquired call identification information among those acquired by the call identification information acquisition processing unit. In this way, the call identification information of a mobile terminal carried by a person who is highly likely to have been on board the vehicle at the time the accident occurred will be transmitted to the server device. As a result, the likelihood of the server device operator being able to communicate with the driver of the vehicle, etc., increases.

[0013] The transmission processing unit may, if an accident is detected by the accident detection unit, transmit the call identification information acquired by the call identification information acquisition processing unit, along with the time at which the call identification information was acquired. By doing so, the server device operator can obtain the call identification information of a mobile terminal carried by a person who is highly likely to have been in the vehicle at the time the accident occurred, and as a result, the server device operator is more likely to be able to communicate with the driver of the vehicle or the like.

[0014] The aforementioned call identification information acquisition processing unit may, when the mobile vehicle is turned on, acquire call identification information from a mobile terminal with which a short-range wireless communication connection has been established. By doing so, it becomes possible to acquire call identification information from a mobile terminal carried by a person riding in the mobile vehicle when the mobile vehicle is put into use. As a result, it becomes possible to transmit call identification information from a mobile terminal carried by a person who is highly likely to have been riding in the mobile vehicle at the time the accident occurred to the server device.

[0015] The aforementioned call identification information acquisition processing unit may, when an accident is detected by the accident detection unit, acquire the call identification information of a mobile terminal from a mobile terminal with which a short-range wireless communication connection has been established. By doing so, it becomes possible to transmit the call identification information of a mobile terminal carried by a person who is most likely to have been in the moving vehicle at the time the accident occurred to the server device.

[0016] The aforementioned call identification information acquisition processing unit may also acquire call identification information from a mobile terminal with which a short-range wireless communication connection has been established at predetermined time intervals. By doing so, it becomes possible to transmit call identification information from a mobile terminal carried by a person who is highly likely to have been in the moving vehicle at the time the accident occurred to the server device.

[0017] The information processing device further includes a biometric information acquisition processing unit that, when an accident is detected by the accident detection unit, acquires biometric information of the person using the mobile terminal from the mobile terminal using short-range wireless communication. The transmission processing unit may also transmit to the server device the call identification information acquired by the call identification information acquisition processing unit and the biometric information acquired by the biometric information acquisition unit if an accident is detected by the accident detection unit. In this way, the operator of the server device SV can find out the biometric information of the driver of the mobile device M and make a decision on whether or not an emergency call is necessary.

[0018] If an accident is detected by the accident detection unit, the information processing device may further include a calling processing unit that makes a call to the contact for communication regarding the server device. By doing so, when an accident occurs, an operator of the server device can use the information processing device to communicate with the driver of the moving body or the like.

[0019] If an accident is detected by the accident detection unit, the transmission processing unit may transmit accident information regarding the accident and the communication identification information acquired by the communication identification information acquisition processing unit to the server device. By doing so, an operator of the server device SV can obtain information about an accident that occurred in the moving body M.

[0020] Even if the accident detection unit does not detect an accident, the transmission processing unit may transmit the communication identification information acquired by the communication identification information acquisition processing unit to the server device at a predetermined time interval. By doing so, even if the information processing device installed in the moving body malfunctions due to an accident of the moving body, since the communication identification information has already been transmitted to the server device before the failure of the information processing device, an operator of the server device can make a call to a mobile terminal carried by the driver of the moving body or the like. The predetermined time interval is, for example, 30 minutes.

[0021] If the communication identification information is not transmitted from the information processing device at the predetermined time interval, the server device may notify the operator of the possibility that an accident has occurred in the moving body. By doing so, an operator of the server device can make a call to a mobile terminal carried by the driver of the moving body or the like. As a result, in the present embodiment, an operator of the server device can communicate with the driver of the moving body or the like, and prompt response in case of an accident becomes possible.

[0022] Even if the accident detection unit does not detect an accident, the transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit to the server device due to the mobile body being turned on (for example, the engine of the mobile body being turned on or the power supply of the mobile body being turned on), due to the power supply of the information processing device installed in the mobile body being turned on, or due to an instruction from a user (for example, a driver). By doing so, even if the information processing device installed in the mobile body fails due to an accident of the mobile body, the operator of the server device can make a call to the mobile terminal carried by the driver of the mobile body or the like.

[0023] Further, an information processing method according to an embodiment of the present invention is an information processing method executed by an information processing device installed in a mobile body, including: a call identification information acquisition processing step of acquiring, using short-range wireless communication, call identification information, which is identification information for a call using the mobile terminal, from the mobile terminal; an accident detection step of detecting an accident of the mobile body; and a transmission processing step of transmitting the call identification information acquired in the call identification information acquisition processing step to the server device if an accident is detected in the accident detection step. Therefore, in this embodiment, even if the driver of the mobile body or the like is away from the mobile body when the operator of the server device makes a callback to the information processing device, the operator of the server device can make a callback to the mobile terminal carried by the driver of the mobile body or the like. As a result, in this embodiment, the operator of the server device can communicate with the driver of the mobile body or the like, and can respond promptly in case of an accident.

[0024] Further, an information processing program according to an embodiment of the present invention causes a computer to execute the above information processing method. Therefore, in this embodiment, a prompt response in case of an accident is possible.

[0025] Furthermore, a computer-readable storage medium according to one embodiment of the present invention stores the above-mentioned information processing program. In this way, the above-mentioned information processing program can be distributed independently, in addition to being incorporated into a device, and version upgrades and the like can be easily performed. [Examples]

[0026] <Onboard equipment 100> Figure 1 shows an in-vehicle device 100 according to one embodiment of the present invention. The in-vehicle device 100 includes a control unit 110, a communication unit 120, a short-range wireless communication unit 130, a microphone 140, and a speaker 150. The in-vehicle device 100 is a device installed in a mobile body M such as a vehicle, and is, for example, a drive recorder or a car navigation system.

[0027] The control unit 110 is configured, for example, by a computer. The communication unit 120 is a communication device for sending and receiving information to and from other devices (including devices located remotely) via a communication line such as a mobile phone communication line (e.g., 4G or 5G). The short-range wireless communication unit 130 is a communication device for performing short-range wireless communication such as wireless LAN (e.g., Wi-Fi®) or Bluetooth®. The control unit 110 of the in-vehicle unit 100 corresponds to the "information processing device" in the above embodiment.

[0028] As shown in Figure 2, the in-vehicle unit 100 uses communication via the communication unit 120 to send and receive information with a server device SV located outside the mobile unit M (for example, a call center server device), and uses communication via the short-range wireless communication unit 130 (short-range wireless communication) to send and receive information with a mobile terminal PT located inside the mobile unit M (for example, a mobile terminal carried by the occupants of the mobile unit M). Although Figure 2 shows one mobile terminal PT, there may be multiple mobile terminals PT located inside the mobile unit M.

[0029] Figure 3 shows the control unit 110. The control unit 110 includes an accident detection unit 111 and a call processing unit 112.

[0030] The accident detection unit 111 detects that an accident has occurred with the moving object M. For example, the accident detection unit 111 acquires the acceleration of the moving object M, checks whether the acquired acceleration exceeds a predetermined acceleration value, and determines that an accident has occurred when the acquired acceleration exceeds the predetermined acceleration value.

[0031] If an incident is detected by the incident detection unit 111, the call processing unit 112 will initiate a call to the telephone contact for the server device SV. The telephone contact for the server device SV may be, for example, the server device SV itself or the telephone used by the operator of the server device SV.

[0032] Therefore, in this embodiment, when an accident occurs, the operator of the server device SV (for example, a call center operator) can communicate with the driver of the mobile vehicle using the microphone 140 and speaker 150 of the in-vehicle unit 100.

[0033] A call using such an in-vehicle unit 100 may be disconnected for some reason. In such a case, the operator of the server device SV may call back the in-vehicle unit 100 to resume the call with the driver of the mobile unit M. However, if the driver is away from the mobile unit M when the callback is made, the operator of the server device SV will not be able to communicate with the driver of the mobile unit M using the in-vehicle unit 100.

[0034] Therefore, the control unit 110 according to this embodiment further includes a call identification information acquisition processing unit 113 and a transmission processing unit 114, as shown in Figure 3.

[0035] The call identification information acquisition processing unit 113 uses communication by the short-range wireless communication unit 130 to acquire call identification information from the mobile terminal PT, which is identification information for making calls using the mobile terminal PT. The call identification information, which is identification information for making calls using the mobile terminal PT, is, for example, the telephone number of the mobile terminal PT.

[0036] If an accident is detected by the accident detection unit 111, the transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV. At this time, the transmission processing unit 114 may transmit the call identification information to the server device SV via the mobile terminal PT using communication with the short-range wireless communication unit 130, or it may transmit the call identification information directly to the server device SV using communication with the communication unit 120.

[0037] Therefore, in this embodiment, even if the driver of the mobile unit M is away from the mobile unit M when the operator of the server device SV makes a callback to the in-vehicle unit 100, the operator of the server device SV can make a callback to the mobile terminal PT carried by the driver of the mobile unit M. As a result, in this embodiment, the operator of the server device SV can communicate with the driver of the mobile unit M, enabling a rapid response in the event of an accident.

[0038] In this case, it is preferable that the call identification information transmitted by the transmission processing unit 114 be the most recently acquired call identification information among the call identification information acquired by the call identification information acquisition processing unit 113. By doing so, the call identification information of the mobile terminal PT carried by a person who is highly likely to have been on board the mobile vehicle M at the time the accident occurred will be transmitted to the server device SV. As a result, the likelihood of the operator of the server device SV being able to communicate with the driver of the mobile vehicle M, etc., increases.

[0039] Furthermore, if an accident is detected by the accident detection unit 111, the transmission processing unit 114 may transmit the call identification information acquired by the call identification information acquisition processing unit 113, along with the time when the call identification information was acquired. By doing so, the operator of the server device SV will be able to find out the call identification information of a mobile terminal carried by a person who is highly likely to have been riding in the mobile vehicle M at the time the accident occurred, and as a result, the operator of the server device SV will be more likely to be able to communicate with the driver of the mobile vehicle M, etc.

[0040] Figure 4 shows an example of processing operations performed by the control unit 110 when an accident is detected by the accident detection unit 111. The call processing unit 112 makes a call to the call contact for the server device SV (S401). The transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV (S402).

[0041] <Timing of acquiring call identification information for mobile terminal PT> The call identification information acquisition processing unit 113 may, for example, acquire the call identification information of a mobile terminal PT from a mobile terminal PT with which a short-range wireless communication connection has been established when the mobile body is turned on. In this way, when the use of the mobile body M begins, it becomes possible to acquire the call identification information of the mobile terminal PT carried by the person riding in the mobile body M. As a result, it becomes possible to transmit the call identification information of the mobile terminal PT carried by the person who is highly likely to have been riding in the mobile body M at the time the accident occurred to the server device SV.

[0042] The call identification information acquisition processing unit 113 may also acquire call identification information from a mobile terminal PT with which a short-range wireless communication connection has been established when an accident is detected by the accident detection unit 111. In this way, it becomes possible to transmit the call identification information of the mobile terminal PT carried by a person who is most likely to have been riding in the mobile vehicle M at the time the accident occurred to the server device.

[0043] The call identification information acquisition processing unit 113 may also acquire call identification information of a mobile terminal PT from a mobile terminal PT with which a short-range wireless communication connection has been established at predetermined time intervals. By doing so, it becomes possible to transmit the call identification information of a mobile terminal PT carried by a person who is highly likely to have been riding in the mobile vehicle M at the time the accident occurred to the server device.

[0044] <Transmission of biometric information> The control unit 110 may further include a biometric information acquisition processing unit 115, as shown in Figure 3. When an accident is detected by the accident detection unit 111, the biometric information acquisition processing unit 115 acquires the biometric information of the person using the mobile terminal PT from the mobile terminal PT using communication via the short-range wireless communication unit 130. At this time, if an accident is detected by the accident detection unit 111, the transmission processing unit 114 should transmit the biometric information acquired by the biometric information acquisition unit 115 in addition to the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV. The biometric information may include, for example, heart rate and pulse rate.

[0045] By doing so, the operator of the server device SV can obtain biometric information such as the driver's information of the mobile device M, and can determine whether or not an emergency call is necessary.

[0046] <Sending accident information> The transmission processing unit 114 should, when an accident is detected by the accident detection unit 111, acquire accident information, which is information related to the accident, and transmit the acquired accident information in addition to the call identification information acquired by the call identification information acquisition processing unit 113. For example, this includes the speed, acceleration, and position information of the moving object M, as well as images captured by an imaging device installed on the moving object M.

[0047] This allows the operator of the server device SV to obtain information about the accident that occurred to the mobile device M.

[0048] The present invention has been described above with reference to preferred embodiments. Although the present invention has been described with reference to specific examples, various modifications and changes can be made to these examples without departing from the spirit and scope of the invention as described in the claims. [Explanation of symbols]

[0049] 100 Onboard equipment 110 Control Unit 111 Accident Detection Unit 112 Call Processing Unit 113. Call identification information acquisition processing unit 114 Transmission Processing Unit 115 Biological Information Acquisition Processing Unit 120 Communications Department 130 Near Field Wireless Communication Department 140 microphones 150 speakers

Claims

[Claim 1] An information processing device installed on a mobile device, A call identification information acquisition processing unit that uses short-range wireless communication to acquire call identification information, which is identification information for making calls using the mobile terminal, from a mobile terminal, An accident detection unit for detecting an accident involving the aforementioned moving object, An information processing apparatus comprising: a transmission processing unit that, if an accident is detected by the accident detection unit, transmits the call identification information acquired by the call identification information acquisition processing unit to a server device.

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