344results about "Special service for subscribers" patented technology

The system described herein can automatically match, link, or otherwise associate electronic activities with one or more record objects. For an electronic activity that is eligible or qualifies to be matched with one or more record objects, the system can identify one or more set of rules or rule sets. Using the rule sets, the system can identify candidate record objects. The system can then rank the identified candidate record objects to select one or more record objects with which to associate the electronic activity. The system can then store an association between the electronic activity and the selected one or more record objects.

A server device 3 functions as an information processing device, and includes an acquisition means, an image extraction means, and a display control means. The acquisition means acquires moving body information including the current position, moving direction, and moving speed of a moving body. On the basis of the current position, moving direction, and moving speed, the image extraction means extracts a past scenery image corresponding to the surrounding scenery at the current position of the moving body from past images that are images captured in the past. The display control means displays the past scenery image on a terminal device existing outside the moving body.

This application discloses a method, apparatus, and computer program product for processing outbound call services. Relating to the field of artificial intelligence, the method includes: executing an outbound call task to a user; processing the target service according to a preset service processing procedure; collecting the user's voice signal during the target service processing; extracting voice features and voice content from the voice signal; determining the current service processing node corresponding to the voice content in the preset service processing procedure; determining the service path map corresponding to the preset service processing procedure; determining a path deviation index value based on the current service processing node and the service path map; inputting the voice features into a target model to obtain the user's behavior recognition result; determining a risk index value for the user interrupting the target service based on the behavior recognition result and the path deviation index value; and adjusting the preset service processing procedure according to the risk index value. This application solves the problem of poor accuracy in recognizing user intent in outbound call services in related technologies.

Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: receiving, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, information about a plurality of tasks; transmitting, by the at least one computer processor, the received information to a plurality of queues, each queue including a plurality of agents; and pairing, by the at least one computer processor, a task allocated to a first queue of the plurality of queues to an agent allocated to the first queue based at least in part on the received information.

Techniques for associated narrative based transcription speaker identification are provided. A narrative of an incident is received at a computing device. The narrative describes an incident. An identification of at least one person involved in the incident is extracted from the narrative. The identification includes a specific identifier for the at least one person. Semantic information is extracted from the narrative. A transcript of media capturing the incident is received at the computing device. The transcript includes a generic identifier for at least one speaker whose speech was transcribed. The generic identifier for the at least one speaker whose speech was transcribed is correlated with the identification based on the semantic information. The generic identifier for the at least one speaker in the transcript is replaced with the specific identifier included in the identification.

This invention relates to a multi-mode intelligent switching method for human-machine collaborative outbound calling scenarios, belonging to the field of artificial intelligence technology. The method includes: acquiring voice semantic information during the outbound calling interaction process, determining the human-machine interaction adaptability, maintaining an intelligent outbound calling mode and triggering a switching command for a manual outbound calling mode; classifying outbound calling tasks by scenario tags, matching corresponding interaction processing strategies, dynamically monitoring interaction fluency and problem complexity, adjusting human-machine processing weights, and switching outbound calling modes; acquiring historical interaction data and real-time interaction information, establishing a human-machine collaborative switching judgment model, generating human-machine mode judgment results, and autonomously switching between intelligent and manual outbound calling modes; dividing outbound calling interaction stages, setting switching conditions, verifying the interaction response effect in real time, and switching outbound calling modes based on the verification results. This invention can achieve stable, intelligent, and adaptive switching of outbound calling modes, improving the efficiency and interaction effect of human-machine collaborative outbound calling.

Particular example embodiments described herein can provide for a system, an apparatus, and a method for analyzing a communication from an electronic device to a public-safety answering point (PSAP), determining a harassment confidence score that indicates a likelihood the communication is a harassment communication, and sending the communication and the determined harassment confidence score for the communication to a human operator at the PSAP. In some examples, the harassment communication is a swatting attempt.

A method for generating an inverted search index for event sequence visualization may include determining, from an event sequence dataset containing event sequences and events, event pair combinations based on identified unique singleton events. The method may further include establishing a positional ordering for each singleton event and each event pair combination and generating a respective event sequence set for each event sequence. The method may also include determining whether each unique singleton event and each event pair combination exists or does not exist within each event sequence, and populating, for each respective event sequence set and according to the positional ordering, data indicative of whether each unique singleton event and each event pair combination exists or does not exist within the event sequence for the respective event sequence set. The method may also include generating the inverted search index including each respective event sequence set for each event sequence.

This system enables secure and reliable automated reservation and ordering procedures for existing systems without entrusting service provider login information to external parties and without violating access restrictions from external management servers. [Solution] In a system including an automated voice response device 1, a reservation server 3, and a service provider terminal 4, the service provider terminal 4 is equipped with a browser plugin. The automated voice response device 1 receives reservation information through voice interaction with the user terminal 2 and transmits it to the service provider terminal 4. The plugin on the service provider terminal 4 automatically logs in to the reservation server 3 using login information stored on its own terminal, and executes the procedure by inputting the reservation information into a form using DOM manipulation. The automated voice response device 1 notifies the user terminal 2 of the execution result received from the plugin by voice. This enables secure integration with systems that do not have an API.

Provide a system. 【Solution means】 Means for automatically generating an agenda for meeting preparation, Means for obtaining the schedule information of participants and proposing an optimal meeting date and time, Means for supporting the progress of topics during the meeting and summarizing important statements in real time, Means for converting meeting recordings into text and extracting the key points of statements, Means for distributing the generated minutes of the meeting to participants, Means for managing follow-up tasks after the meeting, Means for presenting the meeting content in real time based on speech recognition technology, Means including a meeting content management function applicable also in an online meeting platform, A system including the above.

The system according to this embodiment aims to provide prompt and accurate responses to customer inquiries. [Solution] The system according to the embodiment comprises a reception unit, an analysis unit, a generation unit, a provision unit, and a learning unit. The reception unit receives inquiries from customers. The analysis unit analyzes the inquiries received by the reception unit. The generation unit generates a response script based on the analysis performed by the analysis unit. The provision unit provides the response script generated by the generation unit to the operator. The learning unit learns the responses of the operators.

The system according to this embodiment aims to reduce the mental stress on employees when handling customer complaints. [Solution] The system according to this embodiment comprises a reception unit, a response unit, and a learning unit. The reception unit receives complaints or inquiries from customers. The response unit responds to the complaints or inquiries received by the reception unit. The learning unit learns from the experience of customer interactions conducted by the response unit and improves the accuracy of responses.

Systems and methods are provided for initiating a telematics call in response to a collision involving a vehicle, including: receiving sensor data from a plurality of vehicle sensors; determining severity of the collision based on sensor data; and if the severity of the collision is above a determined threshold, initiating a telematics call to a live operator for assistance, but if the severity of the collision is not above the determined threshold, initiating the telematics call to an automated attendant for assistance.

When an emergency service provider receives a call, the emergency service provider determines that the caller does not have a user profile in an emergency service information system configured to release user profile data for a given caller to the emergency service provider when the given caller places an emergency call. Based on this determination, the emergency service provider uses a transcript of the call to identify information that could potentially be included in a user profile for the caller in the emergency service information system. The emergency service provider sends a request to the caller to create a user profile along with an indication of the information identified from the transcript. Upon receiving authorization from the caller, the emergency service provider creates the user profile using the information identified from the transcript.

Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.

The application discloses a method and device for performing security test on a call center, and relates to the technical field of computers. A specific implementation of the method comprises the following steps: determining a test task type according to task information of a received test task, and determining a target task module in a task module list; further, calling the target task module to perform security test on a to-be-tested platform according to the task information and configuration information of the target task module, and obtaining a test result. The implementation can perform security test on the to-be-tested platform through configurable task modules, and improves the flexibility and accuracy of the test.

Disclosed embodiments provide a framework for automatically establishing recording parameters according to specified recording restrictions and generating analytics corresponding to communications recorded subject to the recording restrictions. During a communications session between a user and an agent, a system can identify any recording restrictions corresponding to user communications exchanged during the communications session. The system automatically processes, in real-time, communications exchanged during the communications session as these communications are exchanged to identify the user communications and agent communications. The system generates a transcript that includes the agent communications but selectively records and transcribes the user communications according to the recording restrictions. A machine learning algorithm is trained to generate a set of inferences corresponding to a user sentiment based on historic recordings and transcripts of historic communications sessions between users and agents, as well as corresponding feedback. From the set of inferences, the system generates agent analytics.

We provide the system. [Solution] Means for collecting and securely managing data, A means for analyzing the aforementioned data and learning the context, A means of analyzing the intent of the information sent by the user and presenting important points that could lead to misunderstandings on the device, Based on the feedback provided, we update the machine learning algorithm and improve its understanding accuracy. A means of evaluating whether communication data contains fraud risk and providing warning feedback to the user, A system that includes this.

A method of invoking public and private interactions during a multi-user communication session, the method comprising: presenting a multi-user communication session; detecting a user invocation input, the user invocation input corresponding to a trigger of a digital assistant; detecting a user search input, the user search input corresponding to a request for information; obtaining the information based on the request; presenting the information; in accordance with a determination that at least one of the user invocation input and the user search input satisfies first input criteria associated with a first request type: transmitting the information to other electronic devices for presentation to other users; and in accordance with a determination that at least one of the user invocation input and the user search input satisfies second input criteria associated with a second request type: forgoing transmitting the information to the other electronic devices for presentation to the other users.

The embodiment of the application belongs to the field of artificial intelligence, and relates to an artificial intelligence-based dialogue recommendation method, which comprises the following steps: obtaining call audio data of a seat and a target customer; converting the call audio data into text data; generating an intention prediction result corresponding to the text data based on an intention prediction model; extracting an audio spectrum of the target customer from the call audio data; generating a sentiment analysis result corresponding to the audio spectrum based on a sentiment analysis model; querying a dialogue library based on the text data, the intention prediction result and the sentiment analysis result to obtain a target dialogue; and pushing the target dialogue to the target customer. The application also provides an artificial intelligence-based dialogue recommendation device, a computer device and a storage medium. In addition, the application also relates to blockchain technology, and the target dialogue can be stored in the blockchain. The application improves the efficiency and intelligence of target dialogue acquisition and improves the accuracy of dialogue recommendation in a call scene.

A method of redirecting of an incoming call received over a telephone line connected to a gateway. The gateway manages a local network and determines, for a terminal present in the local network, if a call number is associated with an identifier of the terminal in view of redirecting the incoming call to the terminal from the call number.

A system management apparatus manages a group call made between a plurality of terminal apparatuses. A storage stores a playback management information database that indicates, for each terminal apparatus concerned with the group call, a status of playback of recorded data in which the group call is recorded. A controller causes the terminal apparatus to play back the recorded data and updates the playback management information database in the storage in accordance with a playback request acquired from the terminal apparatus. A transmitter transmits the playback management information database read from the controller to the terminal apparatus.

To improve the quality of two-way communication, we provide computer systems, methods, and programs to support two-way communication. [Solution] A computer system for supporting communication between two parties is configured to receive information indicating the response that the first person of the two parties expects from the second person of the two parties in the communication, receive audio and / or video during the communication, derive advice for the communication based on the information and the audio and / or video, and provide the derived advice during the communication.

The system according to this embodiment aims to detect and block harmful content on social media in real time. [Solution] The system according to the embodiment comprises a detection unit, a blocking unit, a development unit, and an interface unit. The detection unit detects harmful content on social networking services (SNS) in real time. The blocking unit blocks the harmful content detected by the detection unit. The development unit develops filtering agents specific to each SNS platform. The interface unit provides an interface for parents to use the system.

The system according to this embodiment aims to enable motorcyclists to safely and comfortably perform navigation, music playback, call answering, weather forecasting, and emergency communication. [Solution] The system according to the embodiment comprises a reception unit, a navigation unit, a playback unit, a response unit, a provision unit, and a communication unit. The reception unit receives voice commands. The navigation unit performs navigation based on the voice commands received by the reception unit. The playback unit plays music based on the voice commands received by the reception unit. The response unit answers calls based on the voice commands received by the reception unit. The provision unit provides weather forecasts based on the voice commands received by the reception unit. The communication unit performs emergency communications based on the voice commands received by the reception unit.