The invention relates to the technical field of
intelligent decision making, can be applied to business
system platforms of financial science and technology,
medical health and the like, and discloses a cloud platform operation and maintenance instruction operation method, device, equipment and medium, a
natural language instruction input through an
instant messaging interface is acquired, and intention analysis is performed on the
natural language instruction to obtain an instruction operation intention; acquiring
system state data in real time according to the instruction operation intention, and performing plan matching on the instruction operation intention through the
system state data to obtain a target plan; performing user operation authority
verification on the target plan according to a preset authority hierarchical control mechanism to obtain a
verification result; and performing execution confirmation on the target plan according to the
verification result. By performing execution confirmation and pre-execution verification on the target plan, forcible examination and approval avoids unnecessary operation caused by mistaken input of an instruction; meanwhile, potential problems in the plan can be found in advance through pre-execution verification, and errors in actual execution are prevented.