The invention discloses an intelligent digital operation and
maintenance management system and method for a charging
pile, and relates to the technical field of
new energy infrastructure operation and maintenance, and the
system comprises an information obtaining module which determines a
delay information circulation channel, obtains real-time discussion content, processes a discussion text through employing a word segmentation technology, and carries out the operation and maintenance of the charging
pile. If the confidence coefficient of the
semantic feature vector is higher than a preset threshold value, the
semantic feature vector is judged to be a specific question type through
state space definition, classified question labels are obtained, the historical matching module obtains features associated with a historical question
library, historical question records are matched, and the matching precision is evaluated through reward function design. Determining a historical solution most similar to the current problem; according to the intelligent digital operation and
maintenance management system and method for the charging
pile, the accuracy of problem classification and solution matching is continuously improved, and intelligentization and high efficiency of operation and
maintenance management of the charging pile are achieved.