1913 results about "Ticket" patented technology

Searches based on an incoming ticket identify quality ticket enrichment data using a vector database. Language model prompts target particular kinds of quality ticket data. The incoming quality ticket, or a search result ticket, or both, are enriched using enrichment data, such as a user intent identification, a workaround suggestion, a resolution description, a target audience description, a relevance description, an impact description, a description of missing resolution facilitation information, an association between the incoming quality ticket and the search result ticket, a user sentiment identification, a tag suggestion, or a feedback utility estimate. The enrichment reduces engineering and support burdens, and facilitates faster more effective resolution of the problem or the request that is stated or implied in the incoming quality ticket. Duplicate tickets are merged or removed. Tickets are prioritized. Missing problem resolution information is identified and requested sooner.

A system fine-tunes at least one generative artificial intelligence model to summarize at least text from a historical support ticket. The system receives a request from a user interface to generate a summary of at least text from a support ticket assigned to a support agent to assist a customer. At least one generative artificial intelligence model generates a summary of the at least text from the support ticket assigned to the support agent to assist the customer, wherein the summary comprises an overview of the at least the text from the support ticket and which includes some text that is absent from the at least the text from the support ticket. The system outputs the summary to the user interface, wherein the summary enables a user to efficiently understand the at least the text from the support ticket.

The invention discloses an air ticket recommendation method and device based on a large language model and electronic equipment, and relates to the field of artificial intelligence and the field of aviation services. The method comprises the following steps: in response to an air ticket query request initiated by a user, obtaining a service scene prompt word, a session history and service information through an intelligent agent; obtaining preference information of a user and state information of each route; a basic template is generated according to the service scene cue word, knowledge information is extracted from the session history, the service information, the preference information of the user and the state information of each route, the basic template is filled with the knowledge information, and a target knowledge cue word is obtained; and processing the air ticket query request according to the target knowledge cue through the large language model, and generating at least one piece of recommended air ticket information for the user. The technical problems that in the prior art, the air ticket recommendation accuracy for the user is low, and the user experience feeling is poor are solved.

The invention discloses a security data generation method and device, a storage medium and an electronic device.The method comprises the steps that description information of a target task is obtained, the description information at least comprises a first task attribute corresponding to an equipment type associated with the target task, a second task attribute corresponding to an operation type associated with the target task, and a third task attribute corresponding to an operation step associated with the target task; the description information is used for filling placeholder information in a target template, multiple structured cue words are obtained, and the target template is a cue word template which is retrieved from a pre-constructed template library and related to the target task; and screening out a target cue word from the plurality of structured cue words, and inputting the target cue word into a pre-trained large language model to obtain security data corresponding to the target cue word. The problem of how to improve the generation quality and the generation efficiency of the safety measure data corresponding to the operation ticket and the work ticket is solved.

A method may include accessing data associated with a failure of a 5G network component. The method may include providing the data associated with the failure of the 5G network component to a first machine learning model, configured to determine and output data indicating a root cause of the failure. The method may include providing data indicating the root cause of the failure to a second machine learning model, configured to determine and output data indicating one or more service providers and respective destinations associated with the root cause. The method may include generating a service ticket may include data indicating the root cause and the respective destinations associated with the root cause. The method may include transmitting the service ticket to the respective destinations of the one or more service providers associated with the root cause of the failure.

An organization-specific cybersecurity dialogue system (“system”) intelligently generates responses to user utterances for cybersecurity by employing documentation and playbook agents for an associated cybersecurity organization. The system extracts an intent and an intent category from a user utterance, extracts relevant entities from the intent and uses them to determine relevant user telemetry data, and matches the intent, intent category, and user telemetry data to documents of the cybersecurity organization. The system then determines whether to generate a response based on matching document, matching playbook agents, or to prompt a user to create a ticket according to logic applied to the intent, intent category, user telemetry data, and matching documents and generates a corresponding response with large language models.

The invention relates to the technical field of operation ticket processing, and discloses an operation ticket generation method and device, equipment and a storage medium, which are used for improving the adaptability of the operation ticket generation method to different substation operation scenes and improving the accuracy, safety and efficiency of the generated operation ticket. The operation order generation method comprises the steps of performing semantic analysis on a to-be-processed scheduling order to obtain structured scheduling order data; performing dynamic topology analysis on the structured scheduling order data according to the real-time equipment state data to obtain a real-time topology analysis result; matching in a preset operation ticket database according to the structured scheduling order data, and inputting the processed historical topology analysis result, the ticket forming template, the structured scheduling order data, the real-time topology analysis result, the self-defined ticket forming rule and the cue word template into a large language model for ticket forming to obtain an initial operation ticket; performing safety verification on the initial operation ticket to obtain a safety verification result; and generating a target operation ticket based on the interaction information of the security verification result.

An information processing system and the like capable of improving the distribution of advertisements to users of transportation services is provided. [Solution] According to one aspect of the present invention, there is provided an information processing system including a control unit configured to execute the following steps: in an acquisition step, advertising performance information and ticket identification information associated with the advertising performance information are acquired from a plurality of user terminals, the advertising performance information includes information for determining advertising performance related to an advertisement displayed on the user terminal in association with a ticket for a user to use a transportation service, the ticket identification information includes information for identifying which of the plurality of tickets the ticket displayed on the user terminal in association with the advertisement is, and in a determination step, an information processing system is provided that determines a ticket contribution degree including the contribution degree of each of the plurality of tickets to the advertising performance based on the acquired advertising performance information and ticket identification information.

The invention discloses a fraud phone recognition method and system based on multi-modal data fusion. The method comprises the following steps: acquiring multi-modal data of a plurality of fraud numbers from historical fraud data; constructing a multi-modal fraud data graph, taking each piece of multi-modal data of the fraud number as a node, and constructing a connection edge between the nodes according to an association relationship between every two pieces of multi-modal data; constructing and finely adjusting a large language model; multi-modal data of a to-be-recognized fraud number is obtained, a plurality of nodes are selected from the multi-modal fraud data graph, then the multi-modal data of the to-be-recognized fraud number and the multi-modal data of the selected nodes form cue words, the cue words are input into the large language model, and whether the obtained to-be-recognized fraud number relates to fraud or not and reason analysis for judging that the to-be-recognized fraud number is fraud are output. The invention relates to the field of communication, can improve the fraud recognition accuracy and system adaptability through deep fusion and calculation of multi-mode data such as call audio, short message text and call ticket data, and provides powerful technical support for fighting against novel telecommunication network fraud.

The invention discloses a semantic analysis and generation method and system of an operation order, a medium and equipment, and belongs to the field of power system automation. The method comprises the steps that a task text of power grid operation is acquired, semantic analysis is conducted on the task text according to a generative model, and an analysis result is obtained; performing logical reasoning on the analysis result according to a preset knowledge graph to obtain a corresponding operation sequence; wherein the knowledge graph comprises nodes and edges between the nodes, each node comprises power grid equipment and an operation state, a running state and an operation rule of the power grid equipment, and each edge comprises an operation relation and a regulation dependency constraint between the nodes; processing the operation sequence according to a preset formatting rule to obtain a corresponding first operation ticket; and based on a preset operation rule set, performing logic verification on the first operation ticket to obtain a final operation ticket. Therefore, by implementing the method and the device, the problem that logical reasoning and semantic understanding capabilities are insufficient when the operation ticket is generated in a dynamic scene in the prior art can be solved.

The invention discloses an automatic fare collection method and system based on multi-modal identity recognition, and relates to the technical field of rail transit automatic fare collection systems and multi-modal biological recognition fusion, and the method comprises the following steps: 1, enabling a user to approach a recognition area, carrying out the multi-modal data collection, and carrying out the quality detection and preprocessing; 2, feature extraction and credibility preliminary calculation are carried out; 3, environment data are collected and subjected to standardization processing; step 4, adaptively predicting a weight through machine learning, and constructing weight smoothing and time domain constraints; step 5, carrying out D-S evidence step-by-step fusion, and calculating comprehensive credibility; and step 6, comparing the comprehensive credibility with a preset threshold value, if the comprehensive credibility is greater than or equal to the preset threshold value, determining that the identification is successful and the gate is opened for passing, otherwise, determining that the credibility is insufficient, and performing alternative / manual processing. The system comprises a front-end identification terminal, a read-write industrial control all-in-one machine and a cloud management platform.

Techniques for managing work tickets, including receiving a work ticket including a textual description of a technical issue to be resolved, determining, based on the textual description, ticket data including an issue description indicative of the technical issue to be resolved, determining, based on application of the issue description to a group mapping model, an agent group corresponding to the technical issue, determining, based on application of the agent group to an agent mapping model, an agent of the group for resolving the technical issue, and providing, in response to determining the agent of the group for resolving the technical issue, the work ticket to the agent.

The invention discloses an electric power communication analysis system and method based on big data, and the method comprises the steps: collecting multi-source heterogeneous data, carrying out the sensitivity grading, and generating labels; gathering the data to a big data platform, and completing storage, partitioning and index construction; an asynchronous main control chain mechanism is constructed, high-optimal data is dispatched for rapid anomaly judgment, and other data is processed in parallel; performing desensitization mapping on the high-sensitivity data to generate a short-time mapping bill and performing desensitization analysis; issuing a local task for the low-confidence exception, collecting backflow data, and verifying and determining a high-risk event; restoring the sensitive data in the authorization window, and destroying the bill and the secret key after abnormity analysis is completed; and triggering network regulation based on an analysis result, and recording the whole process to an audit log. By introducing an asynchronous scheduling and reversible desensitization mechanism, high-efficiency anomaly analysis and whole-process traceability of the electric power communication big data on the premise of ensuring safety and compliance are realized.

In one implementation, a device performs, using a using a large language model-based troubleshooting agent, troubleshooting of a plurality of issues in a network indicated by a plurality of support tickets opened by users of the network. The device aggregates, based on results of the troubleshooting, the plurality of support tickets into a master support ticket. The device obtains a resolution to the master support ticket from a support engineer. The device uses the resolution to the master support ticket in conjunction with the large language model-based troubleshooting agent to troubleshoot a new support ticket.

The invention provides a distribution network scheduling pre-order ticket issuing method and device, a storage medium and computer equipment, and relates to the technical field of power system scheduling, and the method comprises the steps: analyzing distribution network scheduling information, matching a corresponding target template in a scheduling pre-order ticket template library, filling the target template, and obtaining a scheduling pre-order ticket draft; a structured grammar rule base is used for conducting grammar verification on a scheduling pre-order ticket draft, and the structured grammar rule base is constructed on the basis of the natural language processing technology by extracting scheduling terms from distribution network scheduling standard text terms, analyzing a grammar structure and converting an operation logic relation; when the grammar verification of the scheduling pre-order ticket draft is passed, calculating the text similarity between the scheduling pre-order ticket draft and the historical scheduling pre-order ticket; and when the scheduling pre-order ticket draft similarity verification is passed, obtaining the scheduling pre-order ticket, and issuing the scheduling pre-order ticket after confirming that the scheduling pre-order ticket passes the verification. Therefore, the method effectively improves the timeliness and accuracy of the scheduling instruction.

A multi-channel ticket creation and service management system that includes: a graphical interface controller configured to provide a graphical user interface (GUI) accessible through a plurality of predefined Uniform Resource Locators (URLs), the GUI including interactive service request forms associated with a plurality of hierarchical service and subservice classifications; a form processing circuit operatively coupled to the graphical interface controller and configured to receive a selected service-subservice combination from a user and dynamically populate subsequent input fields based on a predefined service taxonomy, the input fields including contact information, email address, subject, location identifier, area of ​​responsibility field, and a description field; a rule execution logical processing unit coupled to the form processing circuitry, the rule execution logical processing unit configured to enable or disable one or more context-sensitive fields based on logical rules stored in a service-subservice dependency tree, the logical rules governing the enablement of date and time fields exclusively when the selected service is journalism and the selected subservice is newspaper reporting; an authentication mapping processor comprising a session parser and a user-to-department resolver, wherein the session parser is configured to extract user credentials and associated metadata from session cookies or authentication tokens, and the user-to-department resolver is configured to auto-populate an activity-driven scope field based on the extracted metadata and an organizational mapping scheme; and a validation and transmission control unit configured to check the completeness and data type conformity of all enabled fields, generate a structured ticket record, and transmit it to a central ticket management platform.

The invention discloses a power grid operation ticket intelligent generation method and system based on a safety knowledge base, and relates to the technical field of power grid operation ticket generation, and the method comprises the following steps: obtaining power grid topological data and historical operation ticket data; receiving a dispatching instruction ticket, and analyzing the topological data of the power grid based on a labyrinth path algorithm to obtain a primary step; according to the historical operation ticket data, a hidden operation rule is obtained through time, space, logic and round dimension correlation analysis; obtaining a power grid equipment state, a single-step operation duration and an anti-error rule base, constructing a state set by combining a hidden operation rule and environmental data, and constructing an action set according to preset secondary steps; constructing a reward function, constructing a secondary model, performing training according to the state set and the action set, and outputting an optimal secondary step; and combining the primary step and the optimal secondary step to generate an operation ticket and update the first data. The method is used for solving the problems that a traditional operation order generation system depends on a path of a dominant rule and anti-error checking lags.

Methods, systems, and computer-program products for ticket management. The methods, systems, and computer-program products include receiving input data having information relating to one or more incidents, classifying each incident of the one or more incidents, escalating an incident of the one or more incidents based, at least in part, on at least one of the classification of each incident or a prioritization level associated with each incident and generating a resolution for the incident, the resolution including at least one of a solution to the incident or an assignment of the incident to a related team.

Disclosed herein is a method and system to determine whether a payment terminal has been tampered with based on a comparison of attestation data received from the payment terminal, for example in an offline mode when an otherwise secure remote server cannot be reached. If the determination yields that the request has been approved, the terminal generates an attestation ticket having one or more validity conditions, wherein the validity conditions include expiration time that indicates the time after which the attestation ticket becomes invalid. The attestation ticket can be used as long as it is valid or until another trigger causes the ticket to be invalidated or regenerated.

The invention provides a data verification method based on two-dimensional code third-party login and national secret authentication, and the method comprises the steps: obtaining a user identity bill and obtaining a private key password corresponding to the user identity bill by an encryption end when a login request sent by a user end through scanning a login two-dimensional code of a login end is received; the encryption end encrypts the private key password to obtain an encrypted key password, and sends the encrypted key password to the login end; the encryption end determines collaborative signature response data according to the collaborative signature request and the user identity bill and sends the collaborative signature response data to the login end; and the encryption end verifies the complete signature through the verification request, and sends a verification result to the authentication end. By arranging the encryption end, national secret authentication and two-dimensional code third-party login are combined, and the safety of logging in a third-party website when the two-dimensional code is scanned is guaranteed.

The invention discloses a power grid operation order intelligent anti-error generation method and system based on a source compatibility principle, and relates to the technical field of electric power automation, and the method comprises the following steps: extracting first data from a scheduling instruction, the first data comprising an operation object and an equipment initial state; constructing a dynamic power grid model based on the first data, and performing source attribute labeling on each device in the model; performing analysis through a source compatibility rule engine in combination with the marked dynamic power grid model and a predefined source compatibility constraint criterion, and generating an operation framework containing a source matching requirement; searching and planning an operation sequence meeting a source matching requirement based on the operation framework, and converting the operation sequence into a specific operation item; and performing source compatibility verification on the specific operation item, optimizing the operation item according to a verification result, and generating a final operation ticket. The method is used for solving the problems that a traditional anti-misoperation system is insufficient in real-time matching of a power supply and a load, incomplete in operation sequence verification and lack of intelligent support in operation order generation.

In some aspects, the techniques described herein relate to a method including: receiving, at a credential broker, a request including a unique identifier of a client application, wherein the request is from a token software development kit; querying, by the credential broker, an application attestation datastore using the unique identifier of the client application as a lookup key; receiving, at the credential broker and as a result of the querying, a service identifier for a network service; requesting a service ticket from a key distribution center, wherein the service ticket facilitates authentication with the network service; and responding to the token software development kit with a return communication, wherein the return communication includes the service ticket.

The invention discloses an operation ticket management system based on multi-dimensional data checking, and relates to the technical field of operation ticket management system design. In the system, a data acquisition module collects real-time operation data of a power system, processes the data and then is connected with other modules; the ticket face term checking module is used for performing standardized supervision on term use during ticket simulation; the operation order checking module, the equipment state checking module and the topology anti-error checking module jointly check the operation order, and when the operation order is executed, abnormity monitoring is carried out on the power system and an alarm is given; ticket simulation, editing and auditing operations of the operation tickets are carried out in the operation ticket management module, and execution information and archiving of the operation tickets are also stored in the operation ticket management module; the data synchronization and query module synchronously updates data with a superior scheduling system; through a multi-dimensional proofreading mode, the operation ticket management level of the power system can be effectively improved, and the safety and stability of power grid operation are guaranteed.

The invention discloses an operation ticket intelligent analysis and sequence control logic closed-loop verification method and system, and belongs to the field of power system automation technology and power transformation operation and maintenance, and the method comprises the steps: obtaining a typical interval sequence control operation ticket and an SCD file; identifying the typical interval sequence control operation order through a BERT-ERNIE multi-head text extraction model, and generating a corresponding test script; querying corresponding object path information in the SCD and completing association; constructing a closed-loop acceptance environment; simulating a local operation scene and initiating sequence control operation according to the associated test script to carry out correctness acceptance; on the basis of a similar interval operation ticket generation tool, carrying out one-key replacement on part of description information of the test script passing acceptance, generating similar interval sequential control operation tickets to be accepted, and carrying out correctness acceptance; and simulating a sequence control master station address in the closed-loop acceptance environment, issuing a sequence control instruction to a sequence control host based on the sequence control operation order passing correctness acceptance, and automatically virtualizing the test environment to perform forward and reverse closed-loop automatic acceptance.

The invention relates to the technical field of electric power inspection, and particularly provides an electric power inspection method for generating a work ticket based on similarity calculation, which comprises the following steps: receiving an operation description and a maintenance range input by an inspection terminal; and according to the text similarity with the operation description, carrying out primary sorting on the historical work tickets in a historical ticket database to obtain first alternative work tickets. And according to the text similarity and the graph structure similarity with the maintenance range, carrying out secondary sorting on the first alternative work ticket to obtain a second alternative work ticket. And sorting the second alternative work ticket for three times to obtain a reference template ticket. And generating a target work ticket according to the reference template ticket and the to-be-inspected equipment, and sending the target work ticket to an inspection terminal for power inspection. According to the method, a retrieval enhancement generation framework based on a large language model is adopted, the problem of intelligent generation of the work ticket is solved, the dependence on expert knowledge is reduced, the manual compiling workload is effectively reduced, and the operation and maintenance efficiency of a power grid is improved.

The invention provides a two-ticket management and anti-misoperation system and method, the system realizes collaboration through bidirectional interaction of a functional layer and a data layer, a two-ticket generation module obtains user input data from the data layer to automatically generate an operation ticket and / or a work ticket and returns and stores the operation ticket and / or the work ticket, manual filling and paper recording are replaced, and the efficiency is improved. The problems of low ticket generation efficiency and difficult query in the prior art are solved. The anti-misoperation module obtains equipment operation data from the data layer, matches the equipment operation data with an anti-misoperation rule base, outputs anti-misoperation rules, and verifies the equipment operation data in combination with the data layer, so that missing judgment of manual supervision is avoided, and the passive problem of anti-misoperation verification is solved; and the collaboration module performs grading processing according to verification results to realize risk differentiation response. The two-ticket management and anti-misoperation system does not need to depend on a paper flow and manual intervention, tickets are efficiently generated, operation is accurately verified, risks are disposed in a graded mode, and the operation and maintenance efficiency and the safety management and control precision are improved.

The invention relates to the technical field of ticket selling and checking, and discloses an automatic ticket selling and checking system for an aerospace science popularization venue. The system comprises a venue time period capacity distribution module, a ticket selling candidate queue establishment module, a gate people flow prediction module and a gate entrance and exit direction scheduling module. Firstly, time period capacity allocation is performed according to a demand-capacity matching rule to obtain a tourist allocation data set; secondly, a ticketing elastic expansion mechanism is introduced to carry out stepped expansion on a tourist distribution data set, then tourist priority scores are calculated, and a ticketing candidate queue is established; fusing the time sequence and the spatial topology to establish a multi-modal space-time LSTM people flow prediction model, and outputting a gate people flow prediction value; and finally, determining the direction of the gate by using an improved whale optimization algorithm, and introducing a gate elastic strategy to dynamically adjust the entrance and exit direction of the gate so as to complete automatic ticket checking. According to the method, tourist data is processed and modeled, the purpose of automatic fare collection is achieved, and the method is objective and accurate.

The invention relates to the field of identity verification, in particular to an electronic ticket generation and verification system based on a network trusted identity, which comprises a verification analysis module used for responding to an authentication update condition to determine the category of each target verification identity; the node analysis module is used for responding to the node state condition to determine the node state of each key analysis node and determining a node analysis strategy according to the node state; the first node execution module is used for responding to the combination division condition to determine a combination division mode and determine a combination analysis mode of each node analysis combination; the second node execution module is used for responding to the flow verification condition to judge whether abnormal communication analysis is carried out on the associated node or not; and the ticket processing module is used for generating a target electronic ticket and a target identity verification code and determining whether to respond to the permission application or not according to the permission authentication coefficient. According to the invention, the accuracy of a reliability judgment result of node monitoring and the management efficiency of the passing permission are improved.

The invention discloses a subway track automatic ticket checking method and an automatic ticket checking device thereof. The method specifically comprises the following steps: S1, feature acquisition; s2, performing feature fusion; s3, performing anomaly detection; the invention relates to the technical field of subway track automatic ticket checking. According to the subway track automatic ticket checking method and the automatic ticket checking device thereof, through cooperation of palm vein and gait recognition and a non-contact collection mode, the safety of a ticket checking system is improved, the false recognition rate is reduced, meanwhile, the accuracy of abnormal behavior detection is effectively improved, the self-learning ability is provided through a reinforcement learning algorithm, and the accuracy of ticket checking is improved. The ticket checking strategy can be automatically adjusted according to the real-time passenger flow and the operation state, optimal configuration multi-mode identification of resources is achieved, efficiency and safety are balanced, the crowding degree in the peak period can be reduced, and high-satisfaction travel experience is provided for passengers.

The invention relates to the technical field of rail transit, and discloses a one-way ticket checking method and device and a one-way ticket generation method, and the one-way ticket checking method comprises the steps: obtaining a two-dimensional code verification request sent by gate equipment; the two-dimensional code verification request is generated when the gate equipment scans a target two-dimensional code; the target two-dimensional code is printed and generated after the ticket buying equipment receives a ticket buying request; the ticket buying request comprises a pull-in station and a pull-out station; according to the two-dimensional code verification request, performing legality verification on target structure data of the target two-dimensional code; if the target two-dimensional code is legal, according to the ticket card state of the one-way ticket of the target two-dimensional code, the attributes of the entrance station, the exit station and the gate equipment, judging whether the one-way ticket is allowed to pass through the gate equipment or not; and if the passing is allowed, controlling the gate equipment to be opened, and updating the ticket card state of the one-way ticket of the target two-dimensional code. The cost can be reduced, and manual intervention is not needed.