The invention relates to the technical field of e-commerce, and discloses a multi-agent-driven e-commerce dispute judgment method and
system, and the method comprises the steps: obtaining the multi-
modal evidence of a dispute case to be judged, and initializing a review group and a corresponding
social network; the reviewer agent performs structured reasoning on the dispute case through the individual judgment thinking chain to generate an individual judgment result and reason; simulating multiple rounds of discussion of the review group, wherein each reviewer agent in each round adjusts the self-decision according to the decision reason of the previous round of neighbor in the
social network and the global review abstract; when the proportion of the reviewer agents supporting a certain judgment result reaches a
consensus threshold value or reaches the maximum discussion round number, discussion is stopped, a final winner is determined, and the last round of global review abstract serves as a judgment reason to be output. For e-commerce dispute demands, the decision
response period can be greatly shortened on the premise of ensuring
decision quality, and high unification of decision efficiency and precision is ensured.