The application relates to the technical field of electronic commerce and discloses a multi-agent driven e-commerce dispute adjudication method and
system, which comprises the following steps: obtaining multi-
modal evidence of a dispute case to be adjudicated, and initializing a review panel and a corresponding
social network; individual adjudication thinking chains of the review panel members are used to perform structured reasoning on the dispute case, so that individual adjudication results and reasons are generated; multi-round discussions of the review panel are simulated, in each round, each review panel member adjusts his / her own adjudication according to the adjudication reasons of the neighbors in the last round and the global review summary in the
social network; when the proportion of the review panel members supporting a certain adjudication result reaches a
consensus threshold or the maximum number of discussion rounds is reached, the discussion is terminated, the final winning side is determined, and the global review summary in the last round is output as the adjudication reason; the application can greatly shorten the adjudication response cycle while ensuring the
decision quality, and can ensure the high unification of the adjudication efficiency and precision.