55 results about "Automatic number identification" patented technology

The invention includes a technique for integrating emergency calling for VoIP users with legacy emergency services to facilitate adapting to the evolving emergency services network and the services that are available in a given location. Generic location information provided by (or determined for) VoIP emergency callers, typically in civic or geodetic formats, is translated into Emergency Response Locations (ERLs) defining an area, such as an area within an enterprise premises, in which the caller is located. The translated location information is conveyed to the Public Safety Answering Point (PSAP) with the emergency call in for form of the ANI (Automatic Number Identification) or calling line identification number. An appropriate route / gateway is then selected to be used to reach the PSAP appropriate for the caller's location, and an emergency call notification to the appropriate local emergency response personnel is generated within the enterprise based on the caller's location.

The present invention provides systems, methods and computer program products for authorizing transactions based on, at least in part on, enhanced authorization data. In one embodiment, enhanced authorization data is received in a request for authorization to accept a transaction instrument as payment. Examples of enhanced authorization data include an automatic number identification, an information identifier, an email address, a contact telephone number, a ship-to-name, ship-to-address, an Internet Protocol address, and a seller identification. A risk analysis is performed based, at least in part, on the enhanced authorization data to determine the risk of the request being associated with a fraudulent purchase. The risk may be calculated by comparing the enhanced authorization data with information stored about the transaction instrument or with historical transaction information. Furthermore, the velocity of transactions associated with the enhanced authorization data may be measured in calculating the risk.

A system and method for personalizing an interactive voice broadcast of a voice service, including information derived from on-line analytical processing (OLAP) systems is disclosed. The system and method include a call server for receiving incoming telephone calls, an identification module for identifying callers, and a personalization module for determining information about the caller.

In conjunction with the dial-up public telephone system, voice quality lines carry videophone signals for monitoring a multitude of locations from at least one central station for use in a variety of applications, such as for security, surveillance, quality control and inspection, regulation of food and / or other standards in food-related and other facilities, market research, remote monitoring of deposit and withdrawal of funds at bank vaults, grocery chains, convenience stores, and the like. At the central station, telephonic interface apparatus is actuated by a control unit to selectively accomplish a telephonic connection with a remote location. Displays include the scene at the remote location and related graphic data. During routine operation, remote locations are displayed in sequence to at least one operator. Such operation may be interrupted either from a remote location or central station in the event of an urgency. In such an event, the concerned scrutiny location is displayed for further communication involving status, camera selection, camera configuration, audio, video and so on. Incoming calls from scrutiny stations imply an urgent situation for immediate display. The called number, by dialed number identification system (DNIS) may indicate the status while the calling number identifies the location by automatic number identification (ANI) signals. Alternative signalling and code techniques afford flexible operation as with respect to various graphic and status indications available for displays.

E911 call routing technology that employs pseudo Automatic Number Indicators (pANI) is enhanced to provide video E911 services. Digital photos or video from a camera-equipped phone are associated with a pseudo Automatic Number Identification (pANI), e.g., an emergency service routing key (ESRK), or an emergency service query key (ESQK) in the VoIP scenario, and a dedicated email address is associated with each pseudo Automatic Number Indicator (pANI) for the emergency caller to email the image content to. A video E911 web database containing associations between pANIs and staged image content associated with the emergency caller relating to the pANI, is maintained at an appropriate video E911 web site hosted by a mobile positioning center (MPC) or VoIP positioning center (VPC).

A method and apparatus are provided for identifying a caller of a call from the caller to a recipient. A voice input is received from the caller, and characteristics of the voice input are applied to a plurality of acoustic models, which include a generic acoustic model and acoustic models of any previously identified callers, to obtain a plurality of respective acoustic scores. The caller is identified as one of the previously identified callers or as a new caller based on the plurality of acoustic scores. If the caller is identified as a new caller, a new acoustic model is generated for the new caller, which is specific to the new caller.

An approach provides fraud detection in support of data communication services. A list of single-event attributes (e.g., hot or cold attributes) is generated and includes a network address of an end user host originating a data call or a calling party identification (e.g., Automatic Number Identification (ANI) or an originating Calling Line Identification (CLI)) for network access, wherein entries of the list specify values of the hot attributes. An attribute value associated with the data call is compared with the entries. A fraud alert is generated if the attribute value matches one of the entries.

A method of and system for discovering and reporting the trustworthiness and credibility of calling party number information, such as Automatic Number Identification (ANI) or Calling Number Identification (Caller ID) information, or for inbound telephone calls. The disclosed method entails the use of real time telephone network status and signaling, network data, locally stored data, and predictive analytics. Practice of the disclosed method is neither detectable by nor intrusive to the calling party, and the method can be implemented into existing enterprise, telecommunications, and information service infrastructures.

A method of monitoring the performance of a CTI enabled business application for a call center is described. The method comprises the steps of acquiring telephony network information such as an Automatic Number Identification from the telephony network when a telephone call is made to the call center and searching for information stored by the business application such as the customer name which is associated with the ANI from the telephony network. This search is made at the beginning of the call and the customer name is stored with ANI in a call log. Additional information associated with the call such as an order taken during the call is searched for after the call is completed and this additional business information is also stored with said telephony information in the call log.

Search results and information found at an information source are transferred to a repository, such as an information depot, which is accessible by a number of means, including telephone and Internet. Data identifying a user are maintained at the repository. Information is received from the information source where it is associated with the identifying data. The information is then stored at the repository and released to selected recipients based on instructions from the user that include the identifying data. The repository may be accessed through an information assistance service. The identifying data are used to recognize the user when the user accesses the information at the repository. Recognition may be performed, e.g., using automatic number identification (ANI) or a user voiceprint.

A method for locating an electronic device such as a stolen portable computer. The method includes initiating a phone call; receiving automatic number identification (ANI) information; and terminating the phone call before the call is answered. The received ANI information may then be provided to law enforcement agencies so that they may retrieve the electronic device. The act of initiating and terminating may be performed by a computer or a modem.

Enabling and disabling login access to a web-based application by examining automatic number identification (ANI) information from a received telephone call, associating the ANI information with a user account, determining a current state of login access to a web-based application for the user account, the state of login access being one of enabled and disabled, and notifying the web-based application to change the state of login access to the other of enabled and disabled depending on the then-current state of login access. The methodology may further include examining dialed number identification service (DNIS) information of the received call to determine which of the enabling or disabling actions to take, and / or to determine which of a plurality of accounts is to be effected by the desired change in state of login access.

Enabling and disabling login access to a web-based application by examining automatic number identification (ANI) information from a received telephone call, associating the ANI information with a user account, determining a current state of login access to a web-based application for the user account, the state of login access being one of enabled and disabled, and notifying the web-based application to change the state of login access to the other of enabled and disabled depending on the then-current state of login access. The methodology may further include examining dialed number identification service (DNIS) information of the received call to determine which of the enabling or disabling actions to take, and / or to determine which of a plurality of accounts is to be effected by the desired change in state of login access.

The current invention provides a system and method for remotely controlling vehicle functions. A call signal is received at a telematics unit from a remote communication device, the call signal including an automatic number identification. A determination is made whether the automatic number identification corresponds to a services authorized number. A services selection message is sent based on the determination. A user response signal to the services selection message is monitored for and a vehicle function command signal is sent based on the user response signal. A computer usable medium with suitable computer program code is employed for remotely controlling vehicle functions.

A method and system of selecting, addressing, and distributing messages utilizing an Internet website as the registration and administration means and a database for the address routing means and through the use of a telephone and the associated DTMF signals is disclosed. One embodiment provides a system that looks up an electronic address in an Internet-website created and maintained data table based on the ANI (automatic number identification) provided with an inbound telephone and allows selection of a message, such as a reminder, a promotional message, or a purchase order, through the use of keycodes in the form of DTMF signals generated from a telephone keypad. Upon receiving the keycodes, an e-mail message, a fax message, postal mail contact data, or a time-delayed voice mail message is sent over the Internet or over another communications network or to a datafile.

The invention discloses an automatic number identification method of a power pointer type instrument. The method comprises the following steps that an image of an instrument dial is collected; the collected image of the instrument dial is preprocessed, and an effective identification area of the instrument dial is extracted; a pointer and a graduation line of the instrument are extracted from the effective identification area of the instrument dial by utilizing stroke characteristics of the pointer and the graduation line; and numbers of the dial are extracted, and identified automatically. The invention also provides an automatic number identification system of the power pointer type instrument. The system comprises an instrument dial image collection unit, an instrument dial image preprocessing unit, a pointer and graduation line extraction unit and an instrument number identification unit. According to the method and system, shadow influence on the collected instrument dial image under the condition that illumination is complex and changeable can be eliminated effectively, and required number information is obtained; and the instrument dial is read effectively.

A method and system are provided for connecting consumer searches and phone calls. In accordance with one or more embodiments, the method includes the steps of (a) receiving from a search system and storing the search results relating to an online or mobile search performed by a consumer, the search results identifying one or more telephone numbers of merchants that signed up with the search system as Advertisers, and the search association identifiers such as IP Address, Cookie, and / or Carrier User ID associated with the consumer; (b) associating the Automatic Number Identification (ANI) to the online or mobile search by matching the search association identifiers based on two phone calls originated from the same ANI within a predetermined period of time of the one or more searches; (c) charging the selected Advertiser a fee for connecting the consumer to the selected Advertiser; and (d) providing detailed Return-On-Investment reports.

The present invention provides a system and method for audible caller identification with nametag storage. A call signal is received, the call signal including an automatic number identification. A determination is made whether the automatic number identification matches a nametag-identified number on a nametag list stored in a telematics unit. An audible user action identification message is sent based on the determination. Monitoring for a user voice response to the audible user action identification message is performed. A determination is made whether to connect the call signal based on a received user voice response. The call signal is sent to a voice mail system or sent to a phone based on the received user voice response. An audible nametag storage message is sent. A computer usable medium with suitable computer program code is employed for audible caller identification with nametag storage.

A method of and system for discovering and reporting the trustworthiness and credibility of calling party number information, such as Automatic Number Identification (ANI) or Calling Number Identification (Caller ID) information, or for inbound telephone calls. The disclosed method entails the use of real time telephone network status and signaling, network data, locally stored data, and predictive analytics. Practice of the disclosed method is neither detectable by nor intrusive to the calling party, and the method can be implemented into existing enterprise, telecommunications, and information service infrastructures.

Call service centers typically require a user to confirm its identity by manually entering identification. An embodiment of the present invention uses a client device's identification to identify a user securely without requiring a user to enter identification manually. The client device's automatic numbering identification (ANI) number is an example of identification of the user, and the client device's media access control address is an example of information used, as an encryption key, to verify that the ANI number is not spoofed. In one embodiment, the client device provides the ANI number to a data server prior to a call, and the data server provides information to enable enhancement of the call either by sending the information to the call center directly or via the client device. Benefits of embodiments of the present invention include a reduced load on call service centers, reduced call time, and increased user satisfaction.

Methods and apparatuses are described for mobile device authentication and call routing using dual-tone multi-frequency signaling. A server computing device receives a request to establish a call between a mobile device and a remote device, the request including context parameters and automatic number identification data. The server retrieves a first phone number and a dial delay value based upon the context parameters, generates a security token and a request token, and stores the security token, the request token, the context parameters, and the ANI data in a database record. The mobile device dials the first phone number to establish a connection with a telephony application. The mobile device generates DTMF tones based upon the request token and transmits the DTMF tones to the telephony application. The telephony application validates the request token and requests a second phone number to connect the mobile device and the remote device.

Enabling and disabling login access to a web-based application by examining automatic number identification (ANI) information from a received telephone call, associating the ANI information with a user account, determining a current state of login access to a web-based application for the user account, the state of login access being one of enabled and disabled, and notifying the web-based application to change the state of login access to the other of enabled and disabled depending on the then-current state of login access. The methodology may further include examining dialed number identification service (DNIS) information of the received call to determine which of the enabling or disabling actions to take, and / or to determine which of a plurality of accounts is to be effected by the desired change in state of login access.

A method is provided for processing emergency service calls from a user device to a PSAP, the user device having an associated line number and being configured to originate calls from fixed and mobile access networks. The method includes determining whether a call from the user device originates from a home location in a fixed access network. When the call is determined to have originated from the home location in the fixed access network, the call is routed to the PSAP, where a location of the user device is determined based on the Automatic Number Identification (ANI) included in signaling associated with the call. When the call is determined not to have originated from the home location in the fixed access network, adding pseudo-ANI to signaling associated with the call and routing the call to the PSAP, where the location of the user device is determined based on the pANI.

The present invention is directed generally to geographic referenced telephone switching. Geospatial (e.g., XY or XYZ) coordinates are created in order to route 911 emergency telephone calls based on the caller's location in relation to the proper emergency service provider. Essentially the router gathers and verifies customer user information, matches transmission formats with telephone company provided equipment for 911 Public Safety Answering Points (PSAPs), routes calls based on their existing location, and terminates the phone call in the PSAP with the proper ANI (Automatic Number Identification) and ALI (Automatic Location Information) provided. In addition, due to the capabilities of the geographic referenced system, in certain embodiments, the movement of emergency service needs can be anticipated (or predicted) and PSAPs may be conferenced together so that they can respond as a single unit to someone who may be traveling.

A cellular telecommunications system having a security feature which allows only pre-authorized users to complete cellular telephone calls. The system and method recognizes a cellular radiotelephone's pre-programmed and pre-selected telephone number and an automated number identification code (ANI). The pre-selected telephone number is reserved to the pre-paid cellular telecommunications system. The cellular radiotelephone transmits the ANI and a dialed number identification system code (DNIS) to a cellular switch, which contacts a host computer for call validation by the pre-paid service provider. This system also allows pre-authorized users to receive and pay for incoming calls as well as purchase additional airtime and monthly access fees with convenient pre-paid cards.

A financial institution has a web-based server for use in transferring money between a customer and a beneficiary. The server provides an online money-transfer service via the Internet and the PSTN (Public Switched Telephone Network). A customer, having a client computer, a telephone having DTMF (Dual-Tone, Multiple Frequency) access and a credit card, opens a transaction web page provided by the server. The customer inputs transaction data into the web page, including the sum of money, customer and beneficiary data, and basic payment data, such as credit-card information except, perhaps, the credit card number. The customer sends the transaction data to the server via the Internet. After the customer confirms the transaction data in a second web page, the server instructs the customer to contact the financial institution via the customer's telephone. Upon receiving the customer's telephone call, the server looks for a match between a received ANI (automatic number identification) signal and the telephone number provided by the customer. The customer then punches in the credit card number, and, in return, receives a fund-pick-up (“folio”) number in an audio message. The customer provides the beneficiary with the fund-pick-up number to use in collecting the funds.

An apparatus system, method and computer program product for providing pre-paid telecommunications services is set forth and may include: receiving an automatic number identification (ANI) at an ANI recognition system of a service provider platform from a user, where the user having previously acquired a communications device, where a pre-paid service has been bundled with the device, and where, upon the user having depressed a long distance service (LDS) auto-key having been pre-programmed with a feature code and dialing sequence may include exposing the ANI. In another exemplary embodiment, the method may further include: upon an initial use of the communications device by the user, upon the user having depressed the LDS auto-key, receiving at the service provider platform at least one of: retailer identification; an account number; and / or the automatic number identification (ANI) of the user. In another exemplary embodiment, the feature code and dialing sequence of the communications device may include suppressing dial tone and ring back.

A system and method for enabling transfer of funds between two people engaged in a telephone communication. The method includes monitoring for a predetermined series of key presses by an initiator that are entered during the course of the telephone communication. In one embodiment, a funds transfer initiator account is identified based on automatic number identification (ANI) and a funds transfer recipient account is identified by detecting dialed number identification service (DNIS). With these accounts so identified, the initiator of the funds transfer is prompted to enter an amount of funds to be transferred and, thereafter, such funds are caused to be transferred from the initiator's account to the recipient's account, all while the initiator and the recipient are still engaged in the telephone communication.