Provided in the embodiments of the present disclosure are a question-answering
processing method, and a device, a product and a storage medium. In the question-answering
processing method, after a query instruction is acquired, target knowledge information that matches the query instruction can be acquired from among a plurality of pieces of knowledge information in a
knowledge base, and the query instruction and content-parsed text that corresponds to the target knowledge information are input into a large
language model for question-answering
processing, wherein the content-parsed text that corresponds to the target knowledge information is obtained by means of performing content
parsing on a target document element that corresponds to the target knowledge information, and when the target document element comprises a document element of a non-text modality, content
parsing is performed on the target document element before the target document element is input into the large
language model, such that the document element of the non-text modality in the target document element can be understood by the large
language model, so as to provide question-answering reference knowledge with a relatively high reliability for the large language model. Therefore, the accuracy of answering of the large language model for the query instruction can be improved.