The application discloses an intelligent learning question and answer
analysis method and application
system based on government service, relates to the technical field of
artificial intelligence and government service, and comprises the following steps: performing semantic analysis on question and answer data submitted by a user, extracting intention features and entity features to form
semantic representation, identifying
mutual exclusion relations of cross-department rules in a government rule
library, and generating a conflict set. On this basis, the
time limit for validity and the
time limit for completing the matter of the user are combined to calculate the
time limit priority, the conflict resolution path is prioritized, and a multi-path
decision tree is constructed. Meanwhile, high-
frequency resolution paths are learned from historical question and answer data and a
knowledge base is established, so that experience reuse is realized. When a new question and answer request is received, the resolution path in the
knowledge base is matched preferentially, and when the matching fails, the optimal reply is output through the
decision tree, so that the intelligent level of government question and answer and the cross-department business
processing efficiency are improved.