3200 results about "Technician" patented technology

The present invention is essentially a method and system for leaving and retrieving messages at specific coordinate way points within a commercial mobile radio service (CMRS) provider network. Users carry or transport interface devices for communicating over the network and are able to record and view messages at specific coordinate locations while traveling in the network. The location of the device is calculated by the device or by the network while the device is powered on and in within the physical boundaries of the network, or through a combination of both. Messages can be made available to network subscribers when their interface devices come within an area centered about a physical coordinate location. Personalized messages can also be left by subscribers at any coordinate point within the boundaries of the network. The invention can also be used to facilitate access of information about an asset when a technician comes within a physical proximity threshold relative to said asset.

A method is disclosed for carrying out network device provisioning and configuration, and communication of other information to a network device, automatically and in an assured manner. A configuration service receives a request from a network device to provide configuration information. The configuration service retrieves a template representing the configuration from a storage location, e.g., a directory service. The configuration service also retrieves one or more parameter values specific to the device. Device-specific values are instantiated for the generic parameters in the template, based on the retrieved values. The resulting configuration is stored in XML format using XML tags to delimit configuration commands, tested for well-formed-ness, and syntax checked. A reliable transport protocol carries the configuration information to the device. At the device, a configuration agent syntax checks the embedded configuration information, and then applies the configuration information to the device. As a result, automatic network provisioning may be accomplished remotely, without requiring a skilled technician to visit customer premises to carry out configuration. The process may be integrated with an event service to enable multiple devices to concurrently receive re-configuration without special synchronization logic.

A method and apparatus for identifying fiber optic jumper cables is presented. A radio-frequency identification system is presented in which a tag is placed in an ST connector. The tag includes a memory storing jumper cable identification information. The jumper cable identification information identifies the jumper cable. A radiating unit radiates the tag with electromagnetic waves and the tag is energized. Once energized, the tag communicates the jumper cable identification information located in the memory to the radiating unit. The radiating unit then displays the jumper cable identification information. As such, a technician is able to identify a jumper associated with the connector and connect the jumper to an appropriate communications bay.

An HVAC system includes a portable controller unit which communicates with an indoor HVAC component and an outdoor HVAC component over a digital communication bus. A multiple of docking stations each in communication with the data bus are located at a multiple of locations throughout the system such that the portable controller unit may be selectively connected to any of the ports and moved therebetween. By moving the portable controller unit, the technician is then physically present at the HVAC component while exercising the system to obtain additional information and measurements directly from the HVAC component.

Datacenter datasets and other information are visually displayed in an augmented reality view using a portable device. The visual display of this information is presented along with a visual display of the actual datacenter environment. The combination of these two displays allows installers and technicians to view instructions or other data that are visually correlated to the environment in which they are working.

The network monitoring system collects transmission and / or receive power level information from a plurality of customer premise devices connected to the same distribution node for each of a plurality of network distribution nodes. For an individual network distribution node, the network monitoring system calculates a set of fluctuation parameters including a group power level deviation metric, e.g., a modified standard deviation ratio. The network monitoring system evaluates the generated fluctuation parameters and responds, e.g., outputting a fluctuations report, modifying a data collection profile being used by a set of customer premise devices corresponding to a distribution node, commanding diagnostics to be performed on a portion of the network and / or directing a service technician. The network monitoring system compares generated fluctuation parameters corresponding to different distribution nodes, and uses the results of the comparison to assign priority with regard to the assignment of limited available troubleshooting and repair resources.

A computerized "smart card" which has a read / write memory and formatted data storage blocks is used to track the life history of one or more associated machine(s) (e.g., vehicles, medical instrumentation and apparatus, business and copying machines, etc.). The smart card can store a variety of information including machine identification, hardware / software specifications, debit / credit, regulated performance, warranty / insurance, maintenance / service and operational transactions that might impact the hardware, software or the intended operation or performance of the machine. The smart card will be equipped to interact with any of a plurality of autonomous reader / writer smart card units and computer-based reader / writer smart card units that may be equipped to interact with any of the plurality of computer databases through the utilization of land or wireless communications links. Preferably, each smart card will be associated with one or more specific machines at the time of sale of the machines, and will be periodically updated at each transaction (e.g., repair, scheduled maintenance, transfer of title, etc.) using reader / writer units operated by service technicians, repair shops, insurance agents, or the like. Thus, upon transfer of title of the machine, the smart card will also be transferred to provide the new owner with a complete life history for the machine. The stored life history can be used for valuation, maintenance scheduling, problem trouble shooting, and other applications. In the case of a single card being associated with a group of machines (e.g., a company with a fleet of cars, trucks or buses, or a company with several photocopiers, etc.), the card can also be used to track the scheduled replacement of individual machines within the group. Provisions are also made to associate new cards with existing machines to track the future life history of a particular machine.

A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advise to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.

An HVAC system includes a portable controller unit which communicates with an indoor HVAC component and an outdoor HVAC component over a digital communication bus. A multiple of docking stations each in communication with the data bus are located at a multiple of locations throughout the system such that the portable controller unit may be selectively connected to any of the ports and moved therebetween. By moving the portable controller unit, the technician is then physically present at the HVAC component while exercising the system to obtain additional information and measurements directly from the HVAC component.

The solar energy and solar farms are used to generate energy and reduce dependence on oil (or for environmental purposes). The maintenance and repairs in big farms become very difficult, expensive, and inefficient, using human technicians. Thus, here, we teach using the robots with various functions and components, in various settings, for various purposes, to improve operations in big (or hard-to-access) farms, to automate, save money, reduce human mistakes, increase efficiency, or scale the solutions to very large scales or areas.

An apparatus for capturing and storing medical emergency information under the adverse circumstances of the emergency scene, without relying on multiple computers and remote communications for support during use. To accomplish data capture and storage, use of a single ruggedized hand held computer with a graphical user interface employing a touch sensitive display screen, and pen stylus for simplifying documentation of patient demographic, history and medications data, focal patient complaints and problems, vital signs, physical exam findings, medication administration, routes and quantities, motorized vehicle crash history, case disposition, emergency crew, and case review and notes. Collection of focal patient complaints and problems is simplified through a body graphical user interface. Easily accessed reference databases for drugs and protocols support the emergency medical technician. Handwriting recognition, signature capture and numerical data entry enable obtaining of necessary crew and patient signatures and other data, including patient refusal of care. Through the use of a variety of secure communication interfaces, printing or transfer of all data collected is provided to other systems. Full compliance with NHTSA and Utstein minimal data reporting set requirements.

A network monitoring architecture for multiple computer network systems is disclosed. In particular, the network monitoring architecture includes an agent system installed within each computer network and a remote central management unit in communication with the agent system of each computer network. The agent systems collect data from key network devices that reside on the corresponding computer network, and send the collected data to the remote central management unit as a message through the Internet. The data from the computer networks are processed at the remote central management unit to determine imminent or actual failure of the monitored network devices. The appropriate technicians can be immediately notified by the central management unit through automatically generated messages.

A remotely monitored and controlled building automation system is disclosed providing efficient offsite use of BAS personnel to monitor and control such systems while utilizing relatively inexpensive alarm monitoring services to advice of system emergencies. In a first preferred embodiment, the building automation system transmits a simplified BAS / energy alarm (including only building identity information) via a specially adapted and configured local security panel to an offsite monitoring center. Thereafter, the alarm is re-transmitted to a BAS web server and on to a BAS website. The BAS website provides notification of the energy alarm to trained BAS technicians located at a remote dealer and enables such personnel, via the website to maintain two-way communication with the building automation system from which the alarm originated. Such personnel are thereby enabled to fully analyze and properly respond to the circumstances which resulted in the alarm. In a second preferred embodiment, the building automation system transmits the simplified BAS alarm directly to a security monitoring center. A BAS controller is disclosed, especially configured and adapted to generate an “energy alarm” upon reception of sensor data indicating the existence of conditions beyond programmed parameters and to provide two way communication of detailed BAS data between the controller and an offsite location. In addition, an especially configured and adapted security panel is disclosed, including a specially coded sensor position, whereby reception of a simplified BAS alarm by the security panel is recognized and re-transmitted to a monitoring center as an energy alarm.

Methods, systems and computer program products for interconnecting network equipment with a telecommunications system includes identifying a patch panel connector port to be connected to a network equipment port, generating a work order for connecting the identified patch panel connector port to the network equipment port via a patch cord, monitoring the identified patch panel connector port to detect whether a patch cord connector has been inserted therein within a predetermined period of time, and monitoring the network equipment port for communications activity within a predetermined period of time. If a patch cord connector has not been inserted within the identified patch panel connector port within the predetermined period of time and / or if communications activity has not been detected at the network equipment port within the predetermined period of time, a technician is notified. Network equipment ports and patch panel ports are monitored for authorized and unauthorized connections.

A robotic system, and corresponding method, performs the function of a human scrub technician in an operating room. A device, and associated method for using the device, performs one, or more, of the following functions: instrument identification, instrument localization, instrument handling, interaction with a human, and integration of functions through a cognitive system. A method for movement of the device comprises the steps of modeling the arm of the robot to create a model comprising elements of finite mass joined by junctions, using an algorithm to calculate results of the effect of applying force to the elements of the model, using attractive, replusive and postural forces in the algorithm, and using the results of the model to direct motion of the device.

A diagnosis and repair recommendation system for a railroad locomotive is disclosed. The system uses generalized repair recommendations and instantiates them to a specific repair process for a unique road number locomotive. In addition to repair steps to be executed by the technician, the method and system remotely provides supporting documentation specifically tailored for each step in the repair process. As the repair is being conducted, feedback information is entered by the technician. The repair recommendations and the supporting documents are available to the technician via a remote unit, thereby allowing the technician to access the repair steps and supporting documentation while the repair is in progress.

A computerized "smart card" which has a read / write memory and formatted data storage blocks is used to track the life history of one or more associated machine(s) (e.g., vehicles, medical instrumentation and apparatus, business and copying machines, etc.). The smart card can store a variety of information including machine identification, hardware / software specifications, debit / credit, regulated performance, warranty / insurance, maintenance / service and operational transactions that might impact the hardware, software or the intended operation or performance of the machine. The smart card will be equipped to interact with any of a plurality of autonomous reader / writer smart card units and computer-based reader / writer smart card units that may be equipped to interact with any of the plurality of computer databases through the utilization of land or wireless communications links. Preferably, each smart card will be associated with one or more specific machines at the time of sale of the machines, and will be periodically updated at each transaction (e.g., repair, scheduled maintenance, transfer of title, etc.) using reader / writer units operated by service technicians, repair shops, insurance agents, or the like. The stored life history can be used for valuation, maintenance scheduling, problem trouble shooting, and other applications.

Systems and methods for medical care, and more particularly, systems and methods for providing remote diagnostics and support for surgical systems. A central computer system is communicatively coupled to one or more computer-based surgical machines. The central computer system is programmed to monitor the operation of each of the surgical machines, diagnose any problems that occur with the machines, and notify a technician of potential problems with the machines to provide for an efficient support system that minimizes undesirable downtime of the surgical machines.

Embodiments are directed to microneedle array devices for intradermal and / or transdermal interaction with the body of patient to provide therapeutic, diagnostic or preventative treatment wherein portions of the devices may be formed by multi-layer, multi-material electrochemical fabrication methods and wherein individual microneedles may include valve elements or other elements for controlling interaction (e.g. fluid flow). In some embodiments needles are retractable and extendable from a surface of the device. In some embodiments, interaction occurs automatically with movement across the skin of the patient while in other embodiments interaction is controlled by an operator (e.g. doctor, nurse, technician, or patient).

The invention is a device for multi-band, multi-channel, wireless communications that automatically provides signal amplification when and where necessary, and that automatically avoids harmful interference to base stations and other parts of the communications infrastructure. The device is especially suitable for, but not limited to, cellular and PCS bands and channels. The invention is a unique combination of an adjustable gain, bidirectional amplifier, a GPS receiver, a processor, and one or more removable, non-volatile, updatable memory devices. Alternatively, the memory can be an internal device accessible via an electronic port such as a USB. In either case, the memory stores comprehensive information that determines if amplification is necessary at a particular location sensed by the GPS receiver. Because the memory devices are updatable, they therefore provide protection against piracy and unauthorized and improper use. As an added measure of protection for the wireless networks, the device includes a dedicated apparatus that permits a service technician to remotely deactivate it in the event of a malfunction.

Critical needs for MRI patient instruction, testing, comfort, motion control, and speech communication are provided for better imaging which leads to more effective medical care. An MRI Digital Video Projection System is disclosed which provides better quality display to the patient to better inform, instruct, test, and comfort the patient plus the potential to stimulate the brain with microsecond onset times to better diagnose brain function. An MRI Motion Tracker and Patient Augmented Visual Feedback System enables monitoring patient body part motion, providing real time feedback to the patient and / or technician to substantially improve diagnostic yield of scanning sessions, particularly for children and mentally challenged individuals. An MR Forward Predictive Noise Canceling Microphone System removes the intense MRI acoustic noise improving patient communication, patient safety and enabling coding of speech output. These systems can be used individually but maximum benefit is from providing all three.

A system, method, and computer program product assist a technician in troubleshooting an aircraft auxiliary power unit (APU). A portable computer is couplable of download the fault data captured in a memory of the ECU. The fault data corresponds to one or more instances of APU failure. The computer is further programmed to compare the fault data to predetermined fault patterns stored in a database. Each record of the database has one of the fault patterns, a corresponding fault indication, and a corresponding service recommendation indication. The computer is further programmed so that when a record in which the fault pattern matches the fault data is found, the corresponding fault indication and service recommendation are retrieved from the database and provided to the technician via the computer's display or other suitable output mechanism.