7841 results about "Technical support" patented technology

A real-time transaction processing Consumer Products Distribution System (PDMS) reduces distribution costs, facilitates the distribution of products to consumers and makes online shopping practical. The PDMS integrates Collaborative Inventory Sharing, Order Aggregation, Consumer Predictive Purchasing, Product Transport Support Service, Display Shops, Uniform Consumer Preference Codes, Integrated Virtual Technical Support Centers, and other convenient features. Consumers purchase products through web sites of local and remotely located retailers preferably using Predictive Purchasing. The items purchased from multiple retailers are aggregated at a consumer selected Order Aggregation Site (OAS) based upon a consumer specified schedule. The consumer can pick up the aggregated orders at the selected OAS or have the aggregated orders delivered to a residence. Commercial carriers process consumer parcels at OASs where they are combined with Aggregated Orders for pickup or delivery. Consumers are given incentive discounts to promote the use of Predictive Purchasing, which significantly improves supply chain productivity.

A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advise to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.

The solution described herein provides an innovative use of remote services technology integrated with service personnel onsite at the point of service, such as a consumer repair outlet, to provide a pool of technical support resources to service a widely distributed resource need, such as support and repair resource needs of a chain of consumer outlets or an aggregated group of single proprietor consumer outlets. With this solution, qualified technical resources are provided from a central location to service a widely distributed retail environment. This is on-demand online remote support service is called or referred to as “support from a spigot.” The distribution method enables the delivery of higher quality, more reliable and overall lower cost services. Instead of requiring dedicated technical resources at each location, lower skilled labor may be deployed at the location to enable the remote technical support services process.

Methods, architectures, software/firmware and systems for enabling concurrent administration of host operating systems and virtual machine-hosted operating systems. Techniques are disclosed for monitoring and reporting various administrative data (e.g., performance data, event data, log data, etc.), as well as enabling allocation and reallocation of system resources, such as physical memory and disk space. The techniques support implementation of user-interfaces hosted by a virtual machine operating system or a host operating system that enable administrators and the like to manage operations of virtual machines and hosts via a unified interface. Moreover, the techniques support concurrent management of different operating system types.

Embodiments described herein relate to techniques, tools and processes for analyzing a computer system and determining the type and capabilities of hardware and software components resident on the computer system. This information can then be used for multiple different purposes. For example, the information may be used for (1) communicating an individual computer's ability to effectively operate a specific computer software and/or computer hardware product, (2) relaying the information to a technical support operation to allow a more rapid response, or (3) making a simple evaluation of the stand alone performance of a computer. These processes can be used for analyzing an individual computer's system inventory (computer hardware components and system software components) against a static set of manufacturer validated requirements for a hardware or software product.

The invention discloses a method for constructing a financial asset trading system based on an alliance chain. With an alliance chain as a technical support, a novel financial asset digital unique certificate is provided based on the existing laws and regulations. The system uses a distributed technology architecture. All participants jointly maintain the ledger of financial asset trading. It is ensured that the trading of financial assets is open, transparent, real and credible. The credit risk of trading is reduced. The cross-platform and cross-region flow of financial assets is promoted. Tedious manual account checking work between platforms is omitted. In addition, the block chain technology is applied to the field of financial asset trading for the first time. A unified and standardized financial asset trading platform is established. Digital management of financial assets is realized. The credit risk of trading can be prevented effectively. The efficiency of trading and supervising is improved. The trading cost is reduced.

A method for automated technical support in a computer network having a client machine, and at least one server from which live help is available. The method begins initiates a guided self-help session in response to entry by a user of a problem area and description. During the self-help session, the user is provided with an option to escalate to live help. If the user exercises that option, the system automatically provides a support engineer at the server with a data stream summarizing the self-help session. During the live help, the support engineer may then repeat a portion of the user's self-help session, view information generated during that session, and/or execute certain actions with respect to the user's machine, all from the engineer's desktop. An active journal is maintained for each problem incident, and active journals may be used by other analysts to facilitate problem resolutions for new incidents.

The invention discloses a stock right registration transaction system building method based on an alliance chain, and the method takes the alliance chain as the technical support. Combined with the conventional laws and regulations, the method provides a brand new stock right digitalization unique certificate. Different from a centralized central registration settlement mechanism, the system employs a distributed technical configuration, and all participants jointly maintain a stock right registration and transaction account book, thereby guaranteeing the public transparent and real and reliable stock right registration and transaction, effectively reducing the credit risks of transaction, avoiding the maintenance of a paper stock transfer book, and greatly improving the stock right registration and transaction efficiency. In addition, the method enables the block chain technology to be used in the field of stock right transaction business for the first time, builds a unified and standard stock right transaction platform, achieves the digitalized management of the stock rights, can effectively prevent the credit risks of stock right transaction, improves the transaction and supervision efficiency, and reduces the transaction cost.

The invention discloses a parallax optimization algorithm-based binocular stereo vision automatic measurement method. The method comprises the steps of 1, obtaining a corrected binocular view; 2, matching by using a stereo matching algorithm and taking a left view as a base map to obtain a preliminary disparity map; 3, for the corrected left view, enabling a target object area to be a colorized master map and other non-target areas to be wholly black; 4, acquiring a complete disparity map of the target object area according to the target object area; 5, for the complete disparity map, obtaining a three-dimensional point cloud according to a projection model; 6, performing coordinate reprojection on the three-dimensional point cloud to compound a coordinate related pixel map; 7, using a morphology method to automatically measure the length and width of a target object. By adopting the method, a binocular measuring operation process is simplified, the influence of specular reflection, foreshortening, perspective distortion, low textures and repeated textures on a smooth surface is reduced, automatic and intelligent measuring is realized, the application range of binocular measuring is widened, and technical support is provided for subsequent robot binocular vision.

Methods and systems for providing a wireless security service and/or a wireless technical support service for a personal computer. The personal computer comprises a control unit for processing information conveyed by signals transmitted over a wireless network and received by a wireless interface of the personal computer. By processing this information, the control unit may: send at least one command for execution by a power management controller of the personal computer such that, upon executing the at least one command, the power management controller changes a power state of the personal computer (e.g., powers off the personal computer and prevents the personal computer from being powered on, or powers on the personal computer); cause booting software to become corrupted; cause various technical support operations (diagnostics and/or maintenance operations) to be performed on the personal computer; and/or cause the wireless interface to transmit over the wireless network information regarding a boot sequence of the personal computer.

This invention provides technology (including apparatus, method, software, and/or data structures) to broadcast data from one or more content providers via one or more broadcast channels to one or more content recipients. This technology meets the different needs of the three major stakeholders—the content providers, the broadcasters, and the content recipients. The technology provides support for identifying the data to be broadcast, setting the broadcast schedule, getting the data inserted into the broadcast stream, extracting it from the broadcast stream at the receiver, and many ancillary activities such as compression, error correction, bandwidth management, bandwidth usage reporting, and content filtering at the receiver.

A system for the intelligent management of knowledge and delivery of content is provided. The system allows end users to access targeted fixes in connection with resolving problems with appliances, such as computers or other devices. The system further provides for the delivery of inventory information and information regarding attempts that have been made to fix problems with an appliance to technical support personnel. Technical support personnel may selectively access approved fixes or potential fixes through selections made from a tree of devices and/or problems or through the identification of key indicators. Technicians may also create fixes and made such fixes available to other technicians immediately.

A BIM based metro constructiontechnique method comprises the implementing process that a metro construction site three-dimensional model is established, comprehensive pipeline collision checking is conducted, local complicated structures are visually analyzed, 4D dynamic simulation and analysis optimization are performed, model data information is extracted, and site layout and simulation are performed. By the adoption of the method, a metro engineering construction organization model in a complicated environment is established, the dynamic relation of progress, resources and site factors in the construction process is comprehensive considered, the complexity, uncertainty and randomness in construction can be well expressed, and the intuition,feasibility and scientificity of construction organization can be strengthened. The method is based on construction and endures in a whole metro construction life cycle. Due to the fact that the metro engineering BIM model used during implementation of the technique method provides accurate construction information for operation and maintenance of metro engineering, the management efficiency of the metro engineering is greatly improved by implementing the technique method, and a technical support is provided for achievement of scientific and technological metros and green metros.

Provided are a method, system, and program for servicing customer requests for at least one product. At least one queue is maintained in a service computer indicating at least one customer requesting product support for the at least one product. Requests for customer service are received from customer computers used by customers over a network. Transmitted to the customer computers of customers indicated in the queue is chat session content between a technical support agent and one customer indicated in the queue.

An identification and authentication scheme maintains control relationships among identities in order to allow a user to dynamically grant or deny permission for a technical support representative to access the user's data, while allowing the user to retain ultimate control over access to the data. Interactions entered by the representative can be distinguished from those entered by the user, while execution paths for representative-entered interactions are configured so that, to an application, the representative-entered transactions appear substantially identical to user-entered transactions. Technical support representatives are thereby able to duplicate users' problems to enable diagnosis and resolution of problems without requiring users to reveal their passwords or login credentials.

Embodiments relate to systems and methods for service aggregation using graduated service levels in a cloud network. In embodiments, a service aggregation platform can encode a service delivery profile to manage the delivery of support services to both vendors, such as independent software vendors (ISVs), and their users in a cloud-based network or networks. Vendors may choose to host their technical support and related services in the service aggregation platform, and define a graduated set of levels of service to which their customers, subscribers, and/or other users may be registered or entitled Users of virtual machines hosted in the one or more cloud can receive technical support, help desk, updating, and/or other support directly from the service aggregation platform, or indirectly through the vendor. The aggregation platform can serve as a trusted portal for delivery of software certification, dependency testing, issue resolution, and/or other degrees or types of support.

A remote client computer performance/compatibility querying and certification system allows a server to remotely gather performance/capability information from a client computer, such as its processor class or family, display resolution capability, installed software components, peripheral devices, or the type and version of its operating system, and determine whether it is capable of accessing and utilizing an on-line service via a communication network. The performance/capability information is gathered using a querying program downloaded from the server and running on the client computer. The querying program queries the system/component registry of the client computer's operating system using, e.g., one or more application program interface function calls. The gathered performance/capability information is used to, e.g., pre-certify the client computer before utilizing the on-line service, determine whether the user desires to purchase software on-line, and/or provide an expert technician information regarding the client computer's installed software/hardware components during an on-line technical support session.

The invention relates to an online assistance platform system and a realization method thereof, wherein the platform system comprises an online assistance platform, at least one seeking-for-help party device and at least one help party device; the online assistance platform, which at least comprises a status management device, a dispatching device, a supervision device, an instant communication device, a calling center device, a timing charging device and a safety management device, etc., realizes management based on status and the dispatching of the seeking-for-help request of a seeking-for-help party. Moreover, the online assistance platform, which is based on a peripheral device management device, is another realizing mode of an online assistance platform system and ensures that the dispatching device and the instant communication device, etc. are allocated and connected outside the platform in a plurality of modes. The invention, which provides a status-based online assistance platform system of unified access, unified dispatching and unified management, provides a plurality of help parties and seeking-for-help parties with information services and technical supports including remote screen operation, audio, video and files, etc. by means of a network in the mode of direct connection or forwarding connection.

The present solution is directed to a hybrid customer support model for providing remote online support service in conjunction with local onsite support service. A local technician provides on site support service for a device at a premise for a predetermined amount of time. The onsite support by the local technician may be limited to a subset of the tasks for resolving an issue with the device or otherwise be limited to applying a subset or scope of skills to resolving the issue. In one embodiment, the local technician has a first type of skill from a plurality of skills. The local technician identifies an issue with the device and sends the issue to a centralized service. The centralized service receives an identification of the issue—the resolution of which may include a plurality of tasks. In one embodiment, each of the plurality of tasks is performed by one or more remote technicians having a skill type corresponding to the task. A resource pool is managed via the centralized service to support information flow in the hybrid model. The centralized service tracks service information and results.

The invention relates to an appearance-improving spraying-free aesthetic resin and its preparation method. The resin comprises the following components by weight part: 90 of matrix resin, 0.1-2.0 of a lubricant, 0.1-1.0 of an antioxidant, and 10-30 of a magnetic metallic pigment masterbatch, which consists of the following components by weight part: 100 of the matrix resin, 1.0-20 of a magnetic metallic pigment, 1.0-30 of a pearlescent pigment, 0.1-2.0 of the lubricant, 0.1-1.0 of the antioxidant. The preparation method includes: preparing the magnetic metallic pigment masterbatch; and mixingthe above raw materials, then conducting mixing, extrusion, bracing, cooling, and pelletizing, thus obtaining the aesthetic resin. The aesthetic resin of the invention can effectively improve the affinity of an aluminum powder pigment and a plastic substrate, mitigate flow marks and weld lines that appear during injection molding or extrusion of aluminum powder pigment-containing aesthetic resin,and simultaneously strengthens the metal effect a made piece, greatly reduces consumption of the aluminum powder pigment, and saves cost. The present invention is green and environmental aesthetics resin instead of traditional paint scheme provides technical support. The aesthetic resin and the preparation method provided in the invention provide technical support for green and environmentally friendly aesthetic resin to substitute traditional paint spraying schemes.

A system and method of problem determination and resolution utilizes enhanced problem classification, and effectively categorizes any problem a user experiences by leveraging all available data to recognize the specific problem. Historical problem data is labeled with the cause of that problem and is analyzed to learn problem patterns. The historical problem data is classified into a predefined hierarchical structure of taxonomies by using an incremental online learning algorithm. The hierarchical structure and learned patterns are utilized to recognize problems and generate the root cause of the problem when given a new set of monitoring data and log data.

The invention provides an interactive scene simulation system realized by means of a computer and virtual simulation software, and simultaneously provides a scene virtual simulation method. The interactive scene simulation system established by the method can really, vividly, and accurately reflect characteristics, forms and layout of elements in an actual scene; meanwhile, by means of the interactive function, the interactive scene simulation system can replace an entity sand table to perform project demonstrating operation, overcomes the defects of complex manufacturing process, longer period, higher cost, difficult update and modification, larger occupied space, inconvenient carrying, easy damage in the carrying process and the like of the entity sand table, and also can combine database technology, geographical information technology and multi-media technology, provide multiple kinds of technical support, provide establishment and assistance of related information in the process of applying, managing, planning and deciding a corresponding building system for a user, promote application value, prolong the service life and greatly improve the value/cost ratio.

The invention provides an expanded flexible well cementing grout and a preparation method thereof. The grout comprises the following components in parts by weight: 100 parts of cement, 6-14 parts of toughening material, 3-80 parts of reinforcing material, 8-120 parts of density modifier, 0.5-2.5 parts of suspension stabilizer, 20-40 parts of high-temperature stabilizer, 35-100 parts of distilled water, 0.5-2 parts of dispersant, 0.5-4 parts of fluid loss agent, 0.3-4 parts of retarder, 0.1-2 parts of foam inhibitor and 0.1-2 parts of defoamer. The invention further provides a preparation method of the expanded flexible well cementing grout. The grout has good sedimentation stability; and the set cement has the characteristics of micro expansion, high strength and low elasticity modulus, and can avoid the phenomena of micro cracks, micro annuluses, even fracture and the like caused by cement sheaths in subsequent operation of gas storage wells, shale gas wells, dense oil-gas horizontal wells and the like, thus realizing good zonal isolation and providing a technical support for long-term, safe and effective operation of oil-gas wells.

A network device for use in a communication system having a technical support center operated by a technical support staff, the technical support center being in communication with the network device through a packet switching network. The network device includes one or more hardware subsystems, one or more software subsystems and means for monitoring the status of the hardware and software subsystems so that when a problem occurs with respect to one or more of the hardware and software subsystems of the network device, the network device for transmitting a first message to the technical support center to notify the technical support center of the problem, wherein the technical support staff is able to diagnose the problem without interruption to the operation of the network device.

The invention relates to deep-water low-temperature low-density early-strength cementing slurry for well cementation in petroleum drilling engineering, which contains 100 parts of low-temperature early-strength cement, 10 to 30 parts of low-temperature reinforcing material, 10 to 80 parts of low-density light-weight material, 0.5 to 4 parts of drag reducer, 2.5 to 8 parts of fluid loss additive, 0.1 to 5 parts of retarder, 0.15 to 1.2 parts of defoamer, 2.5 to 8 parts of early strength agent and 57 to 95 parts of water, and slurry with the density of 1.2g/cm3 to 1.7g/cm3 can be prepared. The slurry system at least has the following advantages that: the maximum early strength (24 hours) can reach 14.7MPa, the long-term strength stability is good, the static gelling transition time is short, and the system is stable. The invention provides technical support for the quality of deep-water well cementation.