1292 results about "Service personnel" patented technology

The solution described herein provides an innovative use of remote services technology integrated with service personnel onsite at the point of service, such as a consumer repair outlet, to provide a pool of technical support resources to service a widely distributed resource need, such as support and repair resource needs of a chain of consumer outlets or an aggregated group of single proprietor consumer outlets. With this solution, qualified technical resources are provided from a central location to service a widely distributed retail environment. This is on-demand online remote support service is called or referred to as “support from a spigot.” The distribution method enables the delivery of higher quality, more reliable and overall lower cost services. Instead of requiring dedicated technical resources at each location, lower skilled labor may be deployed at the location to enable the remote technical support services process.

EBPP systems and processes which employ a common document model/data model to accommodate the interests and preferences of billers, customers, financial institutions, other EBPP organizations and others in the context of EBPP specifically and electronic commerce more generally. The common document model/data model allows the biller to outsource billing activities to the EBPP organization while retaining control over the billing information or how or where bills will be presented. Billers are incentivized to use the system because they avoid the expense and effort of building a customized system in house, but get the same advantages of an in house system while leveraging the expertise of an outside EBPP organization who operates across a range of industries, customers, geographical locations and financial fields. The systems also allow billers enhanced opportunities to build brand and customer relationships not offered in paper-based billing systems. Customers are incentivized to use the system because they can pay all or most all of their bills in one place, the place of their choice with bills presented how they choose, and because they may communicate more effectively with billers if and when things go wrong rather than wasting inordinate time on the telephone attempting to sort things out with uninformed people as is often the case in paper based billing systems where the relevant data never seems to catch up with the biller's customer service personnel. The result is a ubiquitous EBPP presence that makes everyone's life easier and better by reducing bill generation and payment burdens.

A method for providing a local cordless-type service comprises the steps of receiving subscriber neighborhood zone selection input so that a mobile telephone equipped subscriber may place or receive calls for a fixed rate, for example, per month without having to pay radio frequency air time charges any time they are located within their selected subscribed-to zones. If the subscribed-to zones are adjacent to one another and the mobile subscriber roams from one zone to another, the subscriber may continue their free call uninterrupted and without paying air time charges. However, when the subscriber roams outside their subscribed-to zones they may be switched from the present local cordless-type services to conventional personal communications services and pay air time charges. However for an active call, no air-time charges are incurred as the user transitions between the cellular/DPCS environment and the local cordless service environment. Associated apparatus comprises an IBS for automatically changing radio frequency channels as the subscriber roams within a subscribed-to neighborhood zone, roams to another subscribed-to zone or roams outside a subscribed-to zone. Subscribers may choose to use their mobile identification number, their current directory telephone number for wired public switched telephone service or obtain a new directory number. Subscribers can actuate their service over-the-air automatically without service personnel assistance from their home neighborhood zone.

A methodology for customers seeking to purchase a meal from a food service vendor such as a restaurant, a cafeteria, or a vending machine, by ordering a food preparation based upon menu-selections. In addition to receiving ordered food, customers receive suggestions for optionally modifying their food orders based upon nutritional benefits and other criteria. Either during real-time customer-ordering or during post-ordering, a food-service vendor presents a customer suggestions specific to a pending tentative or completed order, wherein the customer may enjoy purported nutritional benefits by electing to follow these suggestions and thereby modify the tentative order into a corresponding completed order. Alternatively, the customer may elect to ignore these suggestions, but may nonetheless decide to effect such food-ordering modifications during subsequent visits. The food selection criteria implemented by a food service vendor is independent of individual customer identity and preferences, and are flexible and readily adaptable to accommodate changes such as a food service vendor's marketing strategy, customer-food preferences, discoveries pertaining to nutrition and consequent good health; and may be adapted to a plethora of food service environments. The preferred embodiment contemplates a restaurant environment in which customers typically approach a food-ordering counter and interface with both a menu display and with order-taking personnel. Other embodiments implicate kiosks, vending machines, remote access devices, and locally and remotely-accessed networked computers, wherein customers interact with automated computer-driven devices instead of or in addition to wait-staff or other food service personnel.

Computerized method and system for guiding personnel servicing equipment requiring repair while at an equipment work site are provided. The personnel is guided through a plurality of tasks for evaluating the health of the equipment to identify the nature and extent of service needed, and determining at least one preferred work site location for performing the services based on technical and business decision-making criteria.

A personnel accountability and situational awareness monitoring communications system for emergency personnel that comprises wireless network-adaptable monitoring devices, peripherals and base station console software for telemetry monitoring of real-time information at a plurality of personnel accountability and situational awareness parameters of critical data about the safety, health and whereabouts of first responders deployed in typically hazardous environments. Exterior incident command, including fire, rescue, safety and other emergency agencies achieve real-time command view and control over a variety of personnel accountability and safety parameters during emergency response activities of personnel wearing the system of the present invention portable device while operating within the wireless network of an emergency incident scene. Configured to be carried by emergency services personnel while deployed on scene, the portable device is a multi-functional sensing and communicating integration of accountability and situational awareness technologies consolidated into one portable, telemetry device. The portable device's multifunctional integrated technology includes the monitoring, telemetry and alert notification of accountability identification, location, assignment notification, vital signs, ambient vicinity temperature, SCBA status, combustible gas sensing, video streaming, “evacuation” recall signaling, signal tracking and multi-alarm signaling if the wearer has either low remaining air pressure/time, impending thermal breakthrough, low battery power, exceeds the safety threshold for safe heart rate or external body temperature readings, or becomes motionless for a predetermined time period.

An optical-fiber-network (OFN) radio-frequency identification (RFID) system for deploying and/or maintaining and/or provisioning service and/or locating faults in an OFN. The system includes a plurality of OFN components, and at least one RFID tag that includes RFID tag data that has at least one property of the OFN component associated with the RFID tag. The RFID tag data is written to and read from the RFID tags using one or more mobile RFID readers either prior to, during or after deploying the OFN components. An OFN-component-data database unit is used to store and process the RFID tag data and is automatically updated by the one or more mobile RFID readers. This allows for different maps of the OFN to be made, such as an inventory map and a maintenance map, and for the maps to be automatically updated. The OFN-RFID system allows for mobile automated operations and management of OFN components by service personnel, and provides for faster and more accurate OFN system deployment and maintenance.

An electronic conference support system having a structure in which one main common information processing apparatus having a common display unit having a size sufficiently large for attendants to commonly look and some personal information processing apparatuses for permitting each attendant to exclusively create, display and edit information adjacent to each attendant are connected to one another to form a network communication structure through a data communication passage. When a certain attendant acquires an operation right, an information input space is displayed on the personal display unit of the attendant while permitting the attendant to input information. Information inputted to the information input space is, after completed and as an information object, displayed on the common display unit of the common information processing apparatus and the personal display units of all of the personal information processing apparatuses. The attendant of the conference is enabled to easily input information and other attendants who look the attendant's operation are enabled to be free from adverse stimulus.

The present invention is a system and method for integrated operation, provision of user services, and management and control, for a publicly accessible global network. The global network has one or more horizontal levels for the provision of user services, network operation, overall management and control in a vertical hierarchy, and one or more horizontal levels of data management, including data capture, processing, analysis, reporting, etc. The system further includes Universal Software which integrates the functionalities of various software platforms into one unified integrated software. The system incorporates a plurality of components for connecting any user directly to applications, and enterprise sites and consumer sites for connecting users via the global network directly to other networks, data bases and computer devices, of emergency services personnel/agencies, for performing simultaneously mathematical formulae, algorithms or procedures, and for displaying and updating advertisements appearing at specific points in a software operation.

An approach for monitoring interaction between individuals engaged in a communication session is disclosed. The individuals are described herein as a customer service representative and a customer and the communication session is accomplished over a communication network. Audio data embodying the communication session is copied and stored to a media file in conjunction with video data captured by a video capture device monitoring the customer service representative. The media file is a data structure in which the audio data and the video data are stored in segmented fashion. Each segment of audio data is associated with a segment of video data based on a common time reference, thereby providing synchronized documentation of the communication session. The media file is stored on a database and available to a supervisor using a server computer to monitor the communication session for quality assurance or other evaluation purposes.

The invention is a taxi operation safety and dispatching control system consisting of vehicle device, GSM/GPRS or 3G mobile communication platform, road traffic information module, calling module, preserving and calling module, passenger position identifying module, monitor module, geographic information module, safety module, guide module, charging module and so on. The system sends the passenger on and off information into dispatching center and records vehicle coordinate and line to dispatching center data base.

This specialized networking cable includes a plurality of twisted copper wire pairs encased in a flexible sheath for effectuating transmissive interconnections, electrically activated telltales affixed to both ends of the cable at positions adjacent to and connected to at least one of the copper wire pairs for providing an identification signal when activated; and means for selectively applying a current to the cable that activates the telltales and does not interfere with the flow of data through the cable whereby the telltales may be activated on at least one of the twisted copper pairs. An LED and an electric power connector suitable for plug-in connection of a power pack are affixed to the cable adjacent each end such that both LEDs are lighted whenever power is applied to either of the electrical connectors. The attendant illumination of the LEDs readily indicates where both ends of the networking cable are located. The networking cable also may be used for convenient telephonic communication by service personnel. One embodiment includes the cable as described above except with one end having a connector mateable with a standard Category 5 networking cable thereby providing for a standard networking cable to be converted into a specialized networking cable usable for tracing cable ends.

A communications system is provided for emergency services personnel that includes a plurality of portable devices and a base station. The portable devices are configured to be carried by emergency services personnel while at an emergency site. The portable devices each have a first transceiver configured to communicate over a first network and a second transceiver configured to communicate over a second network, where the first and second networks operate independent of one another. For example, they may have at least one of different first and second carrier frequencies, protocol, channels and the like. The base station has at least one transceiver for communicating with the portable devices over at least one of the first and second networks. Optionally, the first and second networks may have different transmission characteristics, such as different transmit ranges, power levels and the like.

The invention discloses a flight ground support service commanding and dispatching system. The system can realize the real-time two-way communication of information such as data, voices, video, positioning and the like with a dispatching center by utilizing a broadband wireless communication network, wireless handheld data terminal equipment used by ground service personnel and wireless vehicle-mounted data terminal equipment arranged on a special vehicle, so that the dispatching center can comprehensively monitor all flight support service progresses and service resource positions, publish produced information and dispatch various resources in real time. The system can realize the preplanning, careful dispatching, whole-process monitoring and quantitative management of flight ground support services to fulfill the aims of improving the flight operating efficiency and the working efficiency of the personnel and increasing the utilization rate of the special vehicle.

A location visit detail service, typically provided by a wireless carrier to a subscriber, includes a portable wireless device, a location identification means and a central processor. The central processor periodically receives location data generated by the location identification means. The central processor data transforms the location data into time and position data pairs that identify the location of the portable wireless device at a particular time. Through a geographic information system database, the position data is converted to street address data. The details data is provided by the wireless carrier to the subscriber, which can use the details data to provide a summary report describing the activity of the service person. This summary report can be used for preparation of bills or for gathering statistics on (individual or group) service person efficiency. Alternatively, the wireless carrier can prepare the report that is then transmitted to the subscriber.

Methods and apparatus for recovering access data from a malfunctioning device. In one embodiment, trained service personnel are provided a specialized apparatus for retrieving access data from a malfunctioning device. For example, in the instance the device comprises a cellular device having an unrecoverable hardware failure, trained service personnel can connect to the secure element and retrieve the one or more electronic Subscriber Identity Modules (eSIMs) stored thereon. The eSIMs are then “reclaimed” and reprogrammed/distributed to a new device. In one implementation, security and integrity measures are taken to protect and control distribution of sensitive access data.

Provided herein are wind turbine tower assembly and maintenance systems and schemes. In particular, wind tower maintenance platforms are provided in order to allow service personnel to perform assembly and maintenance tasks on wind turbine towers. Some platforms disclosed herein adjust to the outer diameter of the tower, which varies tuned to the general conical shape of the tower. Other platforms provide a platform shape that allows the platform to encircle both the tower and wholly or partially encircle the turbine blade to allow personnel easy access to the blade. Other variations disclosed herein provide powerful climbing mechanisms to allow the turbine service platform to externally climb the tower carrying service personnel, parts, or even turbine blades. Gripping or braking mechanisms are provided to secure the service platform to the tower. A system is provided for lowering or raising turbine blades to and from the hub without requiring a crane.