3434 results about "Documentation procedure" patented technology

In a collaborative computing environment, a method and system for displaying revisions associated with a hosted electronic document are disclosed. In accordance with the disclosed method and system, select revisions of an electronic document may be displayed to a user as media (e.g. Flash™ animation, QuickTime™, MPEG, Windows™ Media Video, RealMedia™, DivX™, DHTML, etc.) in which the revisions are animated, recreating a visual history play-back of the evolution of the document. The animation may include an image of each selected revision, morphing into another image of another revision. The animation may be displayed in various orders (e.g. chronologically, by user, etc.) The user may use an application on a client device (e.g. a web-browser, a web-browser with a media plug-in, a media players, etc.) to view the media file and control various properties of the animation playback (e.g. speed, direction, pausing, skipping forward or back, etc.).

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system. Alternatively, the issuer may decline to initiate a dispute and either seek additional information from the cardholder or deny the cardholder's inquiry. The case folder and the questionnaire are created for a specific disputed transaction. The questionnaire is designed to capture information from the cardholder and / or the issuer relating to the disputed transaction. The questionnaire may be pre-populated with previously retrieved transactional information which is stored in the case folder. Relevant documents in support of the disputed transaction may also be attached as part of the questionnaire. Various parties to the dispute may then provide relevant information (including supporting documentation) to the system. The relevant information provided by the parties is maintained in the case folder. The system then keeps track of the relevant timeframes for the case folder to ensure that each party to the dispute is given the correct period of time to respond during the processing of a dispute. Prior to filing the dispute for arbitration or compliance, the system permits the parties to resolve the dispute amongst themselves without the help of an arbiter through pre-arbitration and pre-compliance. If the parties to the dispute are unable to resolve the dispute on their own, the system also permits the parties to resolve the dispute via arbitration or compliance with the help of an arbiter. The system provides the arbiter with access to the case folder to allow the arbiter to render an informed decision on the dispute.

Systems and methods are disclosed for managing and preventing liability issues relating to regulating usage and control of controlled substances. Systems include various means of administering controlled substances that are designed to prevent misuse and injury. Methods include various means of controlling dosage and preventing usage by minors or unapproved consumers. Methods include transparent labeling wherein all ingredients are clearly labeled and described as well as any potential health risks associated with use on the product packaging. Methods also include product marking tracing scenarios.

It is desirable to send documents to a user in such a way as to minimize the bandwidth and other computer resources required. To this end, a document may be categorized as (1) delta information (information that changes rapidly), (2) sub-template information (information that changes less frequently) and (3) template information, which changes very seldom. The template information and sub-template information are compressed and cached at a site remote from the requesting party. Compressing and caching both sub-template information and template information results in a significant savings of bandwidth and computing resources, such as would be required if the sub-template information were treated as delta information and were not stored in a cache as is the case in the prior art. This savings is enhanced when the compressed template and sub-template information are sent to a large number of users.