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3395 results about "Documentation procedure" patented technology

The procedures of documentation vary from one sector, or one type, to another. In general, these may involve document drafting, formatting, submitting, reviewing, approving, distributing, reposting and tracking, etc., and are convened by associated SOPs in a regulatory industry.

Method and apparatus to dynamically create a customized user interface based on a document type definition

A method on an information processing unit performing steps for creating a user interface (UI) to assemble a document that conforms to a particular document type definition. The method hides the specific syntax of document type definitions such as DTDs and schemas from the user. The method begins with a selection from a user for a document type or an existing document. Once the document type is selected or determined from the existing document the document type definitions are retrieved. The document type definitions include one or more elements. The method parses the elements which are subsequently mapped to one or more interface controls such as icons, pull-down menus, buttons, selection boxes, progress indicators, on-off checkmarks, scroll bars, windows, window edges for resizing the window, toggle buttons, forms, and UI widgets. UI can be GUIs or interactive voice response systems. A UI editor is presented by assembling the one or more interface controls without presenting specific document type definition syntax to a user. The UI editor permits the user to create and edit the content objects that are associated with the interface controls. The content objects are aggregated in an XML compatible format and ready to be checked in for further processing. The method permits specific UI interfaces to be created for specific publishing environments and at the same time permit the creation of reusable content objects.

Method and system for facilitating electronic dispute resolution

A system for facilitating payment transaction disputes is provided. According to one aspect of the system, a user, such as an issuer, is allowed to use the system to resolve a disputed transaction. Based on information provided by a cardholder, the issuer is able to use the system to retrieve transactional information relating to the disputed transaction reported by the customer for review. When the issuer uses the system to retrieve information relating to the disputed transaction, a case folder is created. The case folder is a repository for storing all the relevant information and documentation relating to the disputed transaction. Using the information retrieved by the system, the issuer then determines whether to initiate a dispute. Alternatively, the system can also be used by an acquirer to respond to a dispute, usually on behalf of one of its merchant. If a dispute is responded to, a questionnaire is then created by the system. Alternatively, the issuer may decline to initiate a dispute and either seek additional information from the cardholder or deny the cardholder's inquiry. The case folder and the questionnaire are created for a specific disputed transaction. The questionnaire is designed to capture information from the cardholder and / or the issuer relating to the disputed transaction. The questionnaire may be pre-populated with previously retrieved transactional information which is stored in the case folder. Relevant documents in support of the disputed transaction may also be attached as part of the questionnaire. Various parties to the dispute may then provide relevant information (including supporting documentation) to the system. The relevant information provided by the parties is maintained in the case folder. The system then keeps track of the relevant timeframes for the case folder to ensure that each party to the dispute is given the correct period of time to respond during the processing of a dispute. Prior to filing the dispute for arbitration or compliance, the system permits the parties to resolve the dispute amongst themselves without the help of an arbiter through pre-arbitration and pre-compliance. If the parties to the dispute are unable to resolve the dispute on their own, the system also permits the parties to resolve the dispute via arbitration or compliance with the help of an arbiter. The system provides the arbiter with access to the case folder to allow the arbiter to render an informed decision on the dispute.

Computer apparatus and method for generating documentation using a computed value for a claims cost affected by at least one concurrent, different insurance policy for the same insured

A method for using a digital electrical apparatus to electrically process signals in generating output for insurance documentation for a first insurance policy for a first risk having a claims cost reflecting: a concurrent second insurance policy for a second risk, the second risk being different from the first, the policies being for the same insured person, and the second policy affecting a claims cost of the first policy; the method including the steps of: in a digital electrical computer apparatus comprising a digital computer having a processor, the processor electrically connected to a memory device for storing and retrieving operations including machine-readable signals in the memory device, to an input device for receiving input data and converting the input data into input electrical data, to a visual display unit for converting output electrical data into output having a visual presentation, to a printer for converting the output electrical data into printed documentation, wherein the processor is programmed to control the apparatus to receive the input data and to produce the output data by steps including: inputting actuarial assumptions defining the first insurance policy; and computing a value of a specific financial attribute of the first insurance policy; the method further including the step of inserting the value of the financial attribute in the first insurance policy and other printed documentation related to the first insurance policy.

Method of and apparatus for improving productivity of human reviewers of automatically transcribed documents generated by media conversion systems

An apparatus for improving productivity of human reviewers of transcribed documents generated by media conversion systems includes a server / client network of computers, memories and file systems. The server receives and stores voice files created by users of the system. The server is configured for coupling to a speech-to-text media conversion system to receive converted text files of the audio voice files. The server analyzes the converted text files and routes the converted files to the appropriate reviewers according to an adaptive algorithm. The converted files are displayed on the assigned reviewer's screen at the reviewer's workstation. To aid the reviewer in pinpointing potential errors, the workstation displays different segments of the converted files in different colors to reflect different confidence levels of transcription accuracy. Portions of the original voice message that correspond to the potential errors are played back for the reviewer. The reviewers' workstations also perform productivity enhancing functions such as spelling and grammar checking. After the reviewer has made all the necessary corrections, the reviewed files are transmitted back to the server to be stored and accessed by the users. A user database in the server is also updated to store recurrent user-specific errors corrected by the reviewer. A language analysis system is also disposed to adaptively correct user-specific errors in future reviews according to the information in the user database.

Selective data encryption using style sheet processing for decryption by a client proxy

A method, system, and computer program product for selectively encrypting one or more elements of a document using style sheet processing. Disclosed is a policy-driven augmented style sheet processor (e.g. an Extensible Stylesheet Language, or “XSL”, processor) that creates a selectively-encrypted document (e.g. an Extensible Markup Language, or “XML”, document) carrying key-distribution material, such that by using an augmented document processor (e.g. an augmented XML processing engine), an agent can recover only the information elements for which it is authorized. The Document Type Definition (DTD) or schema associated with a document is modified, such that the DTD or schema specifies a reference to stored security policy to be applied to document elements. Each document element may specify a different security policy, such that the different elements of a single document can be encrypted differently (and, some elements may remain unencrypted). The key distribution material enables a document to be encrypted for decryption by an audience that is unknown at the time of document creation, and enables access to the distinct elements of a single encrypted document to be controlled for multiple users and/or groups of users. In this manner, group collaboration is improved by giving more people easier access to information for which they are authorized, while protecting sensitive data from unauthorized agents. A key recovery technique is also defined, whereby the entire document can be decrypted by an authorized agent regardless of how the different elements were originally encrypted and the access protections which were applied to those elements.

Method and system to access software pertinent to an electronic peripheral device based on an address stored in a peripheral device

A method and system for obtaining a network address stored in a peripheral device, and accessing a remote device at the network address to obtain information related to the peripheral device. When the peripheral device is connected to a host computer, the stored network address is read by the host computer. The network address is preferably determined by the host computer when a peripheral device, such as a USB device, is initially connected to the host device, or when the host device with a newly connected USB is energized. The network address is then used by the host device to communicate with a remote device so that information pertaining to the peripheral device, such as a device driver for the peripheral device, can be accessed by the host device at the remote device. In addition, the host device can download or automatically execute a program stored at the remote device, download and install an application program relating to use of the peripheral device, display a Web page that includes information pertinent to the peripheral device, download documentation for the peripheral device, access help information, download and install firmware into the peripheral device and / or access other material related to the peripheral device. Access of the remote device can be fully automated or can optionally be implemented only with the permission of the user.
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