47 results about "Interactive voice response" patented technology

A telecommunications service application. The application includes associating, each of a plurality of subscribers with at least one respective avatar, where the at least one avatar includes at least one of a visual avatar and an audible avatar. In response to a first subscriber attempting to establish a communications link to a second subscriber, at least one avatar associated with the first subscriber is transmitted to the second subscriber.

A network of terminals, where each terminal is operable by a student in a group as a response apparatus, is in contemporaneous communication with a teacher station. The modes of operation include visual, i.e. hand writing, hand drawing and typing, as well as audio, in particular the voice of the user, which may contemporaneously accompany the visual, such as when explaining what is being drawn. Such an apparatus can also be used by a teacher to author a lesson, including graphics and audio, providing information and questions which are recorded at the teacher station. The communication means between the student apparatuses and the teacher's station is in a preferred embodiment of the invention via an 802.11 wireless gateway when the students are in the same room as the teacher or in close proximity, or via the Internet especially in the case where individual students are remotely located from the teacher.

The invention discloses a large passive pressurized water reactor nuclear power plant crucible-type reactor core catcher which comprises a reactor cavity concrete bottom plate (4), a crucible cooling system water filling nozzle (6), a crucible cooling system water vapor outlet (7), a crucible component (8), a crucible cooling system cavity (9) and a melt collector (10). The reactor core catcher is organically combined with an interactive voice response (IVR) system, the safety of the nuclear power plant can be further improved, and the reliability of the system is higher due to the crucible design.

This disclosure describes a remote patient monitoring system configured to monitor one or more patient parameters via one or more monitoring apparatuses for transmitting patient data to a remote, central data-processing facility via a network. The system further includes an interactive voice recognition (“IVR”) system and mobile interfaces for health data collection and transmission via direction communication with the patient. According to embodiments, with the information received from the patient monitoring system, one or more scored indicative of a patient's health status is calculated. The scores are compared to threshold values and, based on the comparisons, further action is taken. For example, a medical caregiver can evaluate the patient's condition, including the effectiveness of the drug therapy, patient compliance, whether the patient's condition is improving, whether the patient requires hospitalization or an office consultation to prevent the condition from getting worse, etc. Enabling medical caregivers to remotely monitor and manage a patient's condition may reduce hospitalizations by early identification of health issues.

A system is disclosed. The system has a client device, an interactive response system, and an Internet Protocol (IP) network enabling IP communication between the client device and the interactive response system. The client device may be configured to place a call to the interactive response system via the IP network, to establish an IP telephonic communication session between the client device and the interactive response system, and to display textual content received from the interactive response system during the IP telephonic communication session. The interactive response system is configured to receive the call from the IP network, to establish the IP telephonic communication session between the client device and the interactive response system, to transmit textual content to the client device during the IP telephonic communication session.

A security system having corresponding intelligent voice response and a voice response method thereof aims to output a corresponding intelligent voice response message according to the identification (ID) of visitors. The security system includes a trigger unit to detect action conditions of a visitor and generates a trigger signal, an ID system which has a safe person list, a database containing at least one voice message and an ID unit linking to the database to get the ID information of the visitors and compare with the safe person list to generate an ID signal, and a control unit to get the trigger signal and ID signal, and the voice message from the database to make voice response to the visitor through an output unit.

This disclosure relates generally to automating user actions relating to calendar events using mobile computing devices. More specifically, but not exclusively, the disclosure relates to systems, methods, and computer program products for dialing into interactive voice systems with minimal user interaction.

An intelligent voice response (IVR) unit that responds to DTMF tones is connected over a telephone call connection to a user telephone device when a user dials a predetermined telephone number of the IVR unit. An identification of the IVR unit is captured within a supplemental interface device coupled to the user telephone device and to a computer data network. A menu identifier corresponding to the identified IVR unit is transmitted via the computer data network to a name server which stores a pointer to a menu descriptor associated with the IVR unit. The supplemental interface retrieves the menu descriptor corresponding to the IVR unit in response to the pointer. The supplemental interface device graphically displays a multi-level selection menu in response to the menu descriptor.

In existing "voice personal" ads, users are not charged for "browsing" the voice mail messages on the system. Consequently, a large percentage of users of the telephone lines required for such a system are using the system free of charge by merely browsing, which causes an uneconomic use of the majority of the lines. "Live connection systems" can charge for time on the system but require more expensive equipment and monitoring than a basic "voice personals" system, and so most newspapers utilize only the standard "voice personals" arrangement. There is therefore a need to increase the revenue of such voice personals systems by encouraging users to switch to a "live connection system". The present invention provides a method of inter-connecting a "voice personal system" and a "live connection system" which would alert the voice personals "browser" of the presence of potential live connections and transfer the browser to the live connection system.

The invention provides a method for accessing a user to an interactive response system. The method comprises the steps of: when the first input information of a visiting user satisfies a predetermined invalid condition, acquiring a recognition factor value of the visiting user, the recognition factor comprising a plurality of parameters for describing historic user behaviors and/or current state; inputting the recognition factor value of the visiting user to a recognition model to obtain a category assessment value, having a maximum probability, of the visiting user, wherein the recognition model is obtained by training using all recognition factors of the user in a sample as an input and using a self-help interactive service scene entry where the user enters in the sample as a target category; and when the probability value of the category assessment value satisfies a predetermined self-help condition, distributing the visiting user to the self-help interactive service scene entry corresponding to the category assessment value. By adopting the technical solution, the quantity of users distributed to staff service is reduced, and the efficiency of obtaining services by users is improved while the workload of staff service is relieved.

The invention provides a multilingual speech synthesis method and a system based on a soft queue machine calling center comprising the following steps: spicing the calling to the soft queuing machine, and sending a route request to a computer telecom integration server CTI by the soft queuing machine; establishing a calling connection of the soft queuing machine and an interactive voice responsion server IVR through the CTI; sending a request for calling a multilingual flow to the server through the IVR when there is the multilingual calling between the soft queuing machine and the IVR; transferring a lingual label for marking the multilingual flow to the IVR through an application server; calling an automatic speech recognition ASR client to different lingual grammar interfaces of the background multilingual speech recognition ASR client according to the lingual label; calling a compiling server corresponding to the lingual grammar interfaces, recognizing the speech according to different grammar files and lingual models and returning the recognized text to the IVR. The invention realizes the multilingual speech synthesis function.

The application provides an automatic outbound method, device and system. The method comprises the following steps: acquiring a target audio file set corresponding to a target order status and a user telephone number in recipient information of a user order under the condition that the order status of the user order is the target order status; and sending a call instruction containing the user telephone number to an interactive type voice answering system; after receiving a connecting instruction sent by the interactive type voice answering system, sending a playing instruction for playing the target audio field set to audio playing equipment, wherein the connecting instruction is the instruction fed back to the interactive type voice answering system after the terminal connects the call, and the target audio file set is the file capable of being acquired by the interactive type voice answering system and being transmitted to the terminal. Through the adoption of the method provided by the invention, an evaluation questionnaire can be automatically sent to the user in a voice way, thereby reducing the dependence on the user, and then improving the probability of sending the evaluation questionnaire to the user.

A system for providing management functions on remote devices includes a management module, a connection module, an execution module, a timer module, a notification module, and a response module. The management module configures management commands on a central management server. The connection module initiates a connection to the server from an agent on a remote device and retrieves commands. The execution module executes the commands on the device. The timer module controls the initiation of the connection and can be delayed by a timer offset. The notification module uses a local network to send notifications to other agents. The response module responds to the notifications. Some of the commands can modify the timer offset, and other commands can initiate the notifications.

The invention discloses an interaction voice response system and a realization method thereof, and relates to telecommunication communication field. The method includes that after receiving call request, the IVR system queries user information in an on-line charging system (OCS) according to user identification in the call request, obtains an IVR function menu customized for the user according to the user information, and provides various function services in the IVR function menu for the user. The invention greatly reduces investment cost of service provider, and establishes foundation for service provider to fast provide business and improve operation economical benefit.

Provided are a device and a method for detecting driving attention by interactive voice questions. The device is used for monitoring movement of the head of a driver and determining driving attention concentration mainly by means of questioning by the device, answering of the driver and determination by the device. The device comprises an image capturing unit for capturing images of driving, a processing unit for digital processing of the images, a voice questioning unit for sending a voice questioning instruction, and a safety determining unit for contracting and determining values based on the characteristics of the images and for sending alarming information to remind the driver once the images do not accord with the voice questioning instruction.

The invention provides a multilingual speech synthesis method and a system based on a soft queue machine calling center comprising the following steps: spicing the calling to the soft queuing machine, and sending a route request to a computer telecom integration server CTI by the soft queuing machine; establishing a calling connection of the soft queuing machine and an interactive voice responsion server IVR through the CTI; sending a request for calling a multilingual flow to the server through the IVR when there is the multilingual calling between the soft queuing machine and the IVR; transferring a lingual label for marking the multilingual flow to the IVR through an application server; selecting an engine function of the multilingual flow and arranging an inventory according to the lingual label, and sending a synthesis text to the speech synthesis server through the IVR; synthesizing the speech according to the unvarnished transmission synthesis text by the speech synthesis server, and playing the synthesis speech through the IVR. The invention realizes the multilingual speech synthesis function.

Provided is a communication terminal and a fast dial-up method thereof, involving the steps: expressing in a script way various required segments of a number to dial and the combination order thereof, and the segment that a user is required to enter, select and confirm and the name thereof; accepting the user input, selection and confirmation before the network is connected; getting a number sequence for the final dial, then making a dial-up internet connection. The invention facilitates to use various Interactive Voice Responses(IVR), reducing input errors, shortening the dial-up time and improving network efficiency.

An apparatus for searching for geographic information using interactive voice recognition includes: a receiver configured to receive a voice signal; a voice recognition unit configured to recognize the voice signal; a result analysis processing unit configured to search for geographic information on the basis of the recognized voice signal, and analyze a search result of the geographic information; and a question generating unit configured to generate a question in response to the result of determination. A method for searching for geographic information using interactive voice recognition includes: receiving a voice signal, and recognizing the voice signal; searching for geographic information on the basis of the recognized voice signal; analyzing a search result of the geographic information; and generating a question in response to the result of determination.

The invention relates to an interactive voice recording and playing device. The interactive voice recording and playing device comprises two loudspeakers, two microphones, an action sensor and a video processing device, wherein the two loudspeakers and the two microphones are arranged on both sides of the interactive voice recording and playing device respectively; the video processing device is electrically connected to the two loudspeakers, the two microphones and the action sensor and has a recording mode and a playing mode; in the recording mode, the video processing device is used for receiving an action sensing signal from the action sensor and a first acoustic signal of the two loudspeakers, storing the first acoustic signal, and storing the action sensing signal into position information; in the playing mode, the video processing device is used for directly outputting the first acoustic signal to the two loudspeakers for playing through a first path or referencing the action sensing signal and the position information through a second path so as to regulate a second acoustic signal and output the second acoustic signal to the two loudspeakers for playing.

The invention discloses an interactive voice responding method and a device thereof, wherein the method and the device thereof relate to the field of computer technology and are used for settling problems of complicated menu operation and low user experience in a prior-art interactive voice responding system. The method comprises the steps of receiving a voice command of a user and converting thevoice command to a corresponding text command; determining a service node which corresponds with the voice command of the user according to command keywords in the text command; and entering the service node for supplying a corresponding node service for aiming at the voice command.

The present invention provides an interactive demand response system for controlling and routing power to one or more irrigation systems. According to a preferred embodiment of the present invention, a system is provided which includes a power station load control CPU and a terminal interface module to allow growers to sign up for and selectively override load control events via any web-connected computer, tablet, or smartphone. Further, the present invention preferably generates automated text and email alerts for upcoming load control events including the start and end times for each event. Further, the present invention may provide for displays of current system demand within groups of load control devices before, during, and after load control events. Further the system of the present invention preferably includes the creation and transmission of messages and reports which provide a recap for the power company and/or the growers and which detail the level of participation, power usage, timing of load control events, and the selection of overrides.

The invention discloses a security guarding method for automatically calling to inform a customer of transferring and paying of a bank card account, which is used for ensuring the safety of bank card accounts such as a credit card, a debit card, a loan card, a withdrawing card, an automated teller machine card, and the like. The method comprises the following steps that: a bank card centre computer system (1) monitors the account activities of each bank card account; the a bank card centre computer system (1) calls a mobile phone (3) of a customer corresponding to the bank card account through an interactive voice answer device (2) so as to inform the customer, when the bank card centre computer system (1) finds that an account activity of one bank card account is monitored operation; and the customer judges whether the account activity is illegal operation or not and judges whether the account is embezzled or not. If the customer does not use the bank card but the mobile phone (3) of the customer receives the call from the bank card centre computer system (1), the bank card account of the customer may be embezzled and the customer can immediately inform the bank of the embezzled event so that the bank can freeze the stolen capital in time and the loss is avoided.

According to an aspect of the present invention, it is possible to continue an interaction at an appropriate timing without the need for a high processing capacity, even in a case where a topic of a conversation is changed. A data structure in accordance with an aspect of the present invention is a data structure including a set of pieces of information, the set of pieces of information at least including: an utterance content (Speak) which is outputted with respect to a user; a response content (Return) which matches the utterance content and causes a conversation to be held; and attribute information (Entity) indicative of an attribute of the utterance content.

The invention relates to a security system which is provided with intelligent voice response and a voice response method of the security system. The system and the method correspond and output intelligent voice response information according to identity of a visitor. The security system comprises: a trigger unit for detecting action state of the visitor to generate a trigger signal; an identification system comprising a database which is provided with a security officer list and at least one voice message, and an identification unit which is connected with the database for gaining identity information of the visitor and comparing with the security officer list in the database to generate an identification signal; a control unit for gaining the trigger signal and the identification signal and connecting to gain the voice message of the database so that an output unit processes the voice response for the visitors.

This invention provides one system to realize personal ring copy in communication network to provide portable personal ring copy business, which comprises the following parts: communication network, remote control digital exchanger, communication interface device and ring copy device, wherein, the ring copy device is connected to the communication network as one interacting sound answer device and as one personal ring materials management servo connected to the ring copy device through IP network.

The invention discloses a security guarding method for automatically calling to inform a customer of logining, transferring and paying of internet banking, which is used for ensuring the safety of an internet banking account of the customer. The method comprises the following steps that: an internet banking account system (1) monitors the account activities of each internet banking account; the internet banking account system (1) calls a mobile phone (3) of a customer corresponding to the internet banking account through an interactive voice answer device (2) so as to inform the customer, when the internet banking account system (1) finds that an account activity of one internet banking account is monitored operation; and the customer judges whether the account activity is illegal operation or not and judges whether the account is embezzled or not. If the customer does not log in a server of the internet banking but the mobile phone (3) of the customer receives the call from the internet banking account system (1) informing that the account of the customer is logged in, the internet banking account of the customer may be embezzled and the customer can immediately inform the bank of the embezzled event so that the bank can freeze the stolen capital in time and the loss is avoided.