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Multi-language voice recognition method and system based on soft queuing call center

A speech recognition, multilingual technology, applied in the direction of subscriber special service, automatic switching office, telephone communication, etc., can solve the problem that multilingual speech recognition cannot be realized.

Active Publication Date: 2009-07-08
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the multilingual speech recognition ASR function cannot be realized

Method used

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  • Multi-language voice recognition method and system based on soft queuing call center
  • Multi-language voice recognition method and system based on soft queuing call center
  • Multi-language voice recognition method and system based on soft queuing call center

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Embodiment Construction

[0029] Figure 5 It is a flow chart of a multilingual voice recognition method based on soft queuing call center in the present invention, comprising the following steps:

[0030] In step 501, the call is connected to the soft queuing machine, and the soft queuing machine sends a routing request to the computer telecommunications integration server CTI;

[0031] The telephone user dials the service hotline of the call center, and the soft queue machine identifies the type of multilingual call and connects to the call center. When connecting to the call, the soft queuing machine can identify the language attribute according to network attributes such as the user's access number, call source, and access trunk, and carry the language attribute in the routing request. The language call can be at least one of the following: Chinese, English, French, Japanese. Of course, language expansion can also be performed as needed.

[0032] In step 502, establish a call connection between ...

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PUM

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Abstract

The invention provides a multilingual speech synthesis method and a system based on a soft queue machine calling center comprising the following steps: spicing the calling to the soft queuing machine, and sending a route request to a computer telecom integration server CTI by the soft queuing machine; establishing a calling connection of the soft queuing machine and an interactive voice responsion server IVR through the CTI; sending a request for calling a multilingual flow to the server through the IVR when there is the multilingual calling between the soft queuing machine and the IVR; transferring a lingual label for marking the multilingual flow to the IVR through an application server; calling an automatic speech recognition ASR client to different lingual grammar interfaces of the background multilingual speech recognition ASR client according to the lingual label; calling a compiling server corresponding to the lingual grammar interfaces, recognizing the speech according to different grammar files and lingual models and returning the recognized text to the IVR. The invention realizes the multilingual speech synthesis function.

Description

technical field [0001] The invention relates to the field of soft queuing call centers, in particular to a multilingual speech recognition method and system based on soft queuing call centers. Background technique [0002] Talking to a machine so it can understand what you say has been a long-held dream. Speech recognition technology is to allow machines to convert speech signals into corresponding text or commands through the process of recognition and understanding. ASR (Automatic Speech Recognize, Automatic Speech Recognition) provides a "user-friendly" human-computer interaction method, which can recognize the phrase spoken by the caller, and convert the voice text into action instructions or information that the automatic system can execute. The ASR automatic speech recognition feature uses natural language understanding (NLU) technology to allow callers to make requests to the system in their own language. [0003] The voice recognition system provides efficient and ...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/493
Inventor 陈健邵伟翔
Owner CHINA TELECOM CORP LTD
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