169 results about "Hotline" patented technology

The invention provides a government affair hotline service knowledge graph construction method and system based on a large language model, and relates to the technical field of natural language processing and government affair informationization, and the method comprises the steps: obtaining a government affair hotline service scene, and defining a mode layer of a multi-scene knowledge graph; unstructured government affair hotline question and answer data are collected, semantic fusion, logic extraction and ambiguity elimination are carried out on the data based on a chained thinking mechanism of a large language model, and a fused government affair hotline question and answer set is generated; driving a large language model to identify knowledge entities in the set by adopting a step-by-step prompt strategy, extracting semantic relationships among the knowledge entities by adopting a semantic association analysis method, constructing triple knowledge data based on the knowledge entities and the semantic relationships, storing the triple knowledge data into a graph database, and performing dynamic updating and multi-dimensional retrieval on the multi-scene knowledge graph to obtain a multi-scene knowledge graph set; therefore, a large language model and a knowledge graph technology can be fused, government affair data are efficiently integrated, and the intelligent level of government affair service is improved.

An electronic device has a substrate, a signal wiring and a heat radiating wiring. The substrate has one surface and the other surface opposite to the one surface. The signal wiring is formed on an insulating layer of the substrate. The heat radiating wiring is formed on the insulating layer and thermally connected to the signal wiring on a same plane as the signal wiring.

The invention relates to the technical field of artificial intelligence, in particular to a government affair hotline complaint classification and automatic order sending system and method based on a large model, and adopts a four-layer architecture to realize full-process intelligent management of government affair complaints from acceptance to disposal. The four-layer architecture comprises a multi-mode sensing layer, an intelligent decision-making layer, a dynamic single-layer dispatching layer and a closed-loop self-optimization layer; the method has the beneficial effects that an efficient, accurate and intelligent government affair hotline complaint classification and automatic order dispatching system is constructed by fusing a large model technology and an innovative data processing and order dispatching strategy, rapid and accurate classification and automatic order dispatching of complaint work orders are realized, the work order processing flow is remarkably optimized, the processing period is shortened, and the working efficiency is improved. The quality and efficiency of government affair services are improved, and the satisfaction degree of the public to the government affair services is enhanced.

The invention provides a government affair question-answering method and product based on a knowledge-enhanced large language model, and relates to the technical field of artificial intelligence. A current government affair question-answering system mainly adopts a manual reply mode and is low in efficiency, and a system based on RAG lacks a query and discrimination mechanism and cannot recognize intention differences and utilize dialogue contexts, so that the quality of retrieval knowledge is influenced. Aiming at the defects existing in the related technologies, the invention provides a government affair question answering method based on a knowledge enhancement large model, and particularly, aiming at the problem of low manual reply efficiency, a complete government affair hotline service framework containing intelligent question shunting and structured feedback is designed; aiming at the problem of poor knowledge retrieval quality of a traditional RAG system, a multi-stage semantic enhancement retrieval method is designed, cross-domain knowledge is supplemented through networking query, and accurate response and service closed loop of government affair consultation are realized.

The invention relates to the technical field of model training, in particular to a hotline platform label model training method based on a deep neural network. The method comprises the following steps: preprocessing an input hotline work order text, and extracting channel, region, time and other structured metadata; performing semantic coding on the text by adopting a pre-trained BERT model, and dynamically fusing structured metadata and text features through a gating attention mechanism; performing field adaptive pre-training by using a hierarchical encoder, and outputting an enhanced semantic representation vector; constructing a label co-occurrence probability matrix and inputting the label co-occurrence probability matrix into the graph neural network for multi-label collaborative prediction; carrying out adaptive optimization by combining a focus loss function and a meta-learning framework; the teacher model is compressed into a student model through knowledge distillation, and the student model is deployed to an NPU hardware platform, so that real-time reasoning and online feedback closed loop are realized. According to the method, the work order classification accuracy can be remarkably improved, the order sending error rate and the processing delay are reduced, and the hotline service intelligent level and the operation and maintenance efficiency are improved.

The invention provides an electric blanket heating wire state judgment method and system, a medium and a product, and relates to the technical field of safety monitoring. In the method, a control processing unit firstly samples at a first preset frequency and calculates a signal change rate; and when the signal change rate value exceeds the standard rate threshold value, the control processing unit judges that the electric blanket is in a suspected heat accumulation state, and at the moment, the output power of the heating wire is controlled to be reduced to a preset duty ratio. Then, the control processing unit adopts a second preset frequency to collect signals and filter the signals, extracts signal values at the first moment and the second moment, and calculates the characteristic value of the thermal attenuation trend; and finally, the control processing unit realizes the distinguishing between the local wire twisting state and the folding state based on the deviation degree of the characteristic value and the standard thermal attenuation characteristic value. According to the method, the technical problem that the high-temperature cause cannot be distinguished only through the instantaneous temperature is relieved, and accurate recognition of the twisted wire fault and the folding working condition is achieved.

The invention provides an intelligent government affair hotline group appeal analysis and detection method. The method comprises the following steps: regularly pulling daily work order data; performing vectorization coding on work order content in the work order data; aiming at the vector chemical order data, using a DBSCAN clustering algorithm to obtain a classification cluster; traversing the classification clusters, and expanding the classification clusters by using the DBSCAN clustering algorithm again by using address features and complaint features of the classification clusters and data which are not included in any cluster, so as to obtain more accurate complaint amount and complaint number information; obtaining a complaint summary of each classification cluster through a large model; and writing the data into the data. According to the method, group appeal detection considering semantic and spatial information can be realized, redundant and repeated work of original manual statistics is replaced by an intelligent mode, and similar appeals can be effectively identified and integrated, so that the processing efficiency is improved, the service quality is optimized, and a daily group event list is quickly and efficiently provided.

The invention discloses a multi-modal public hotline rumor detection method based on an interactive attention mechanism and adaptive feature fusion, and the method comprises the following steps: firstly, extracting global visual features of an image through a pre-trained ResNet50 model, and extracting context semantic features described by an original text and an image text through a pre-trained BERT model; secondly, performing deep association on text features and image text description features by utilizing an interactive attention mechanism, and enhancing the expression ability of key semantic information; then, dynamically adjusting feature weights through a two-stage adaptive feature fusion module, and optimizing complementarity of global and local features; and finally, inputting the fused features into a multi-layer perceptron for prediction. According to the method, semantic association is captured through an interactive attention mechanism, feature expression is optimized through adaptive feature fusion, and the rumor detection efficiency and effect are remarkably improved.

The invention provides a government affair hotline work order management method, system and device based on a large model and a medium, and belongs to the technical field of large model application. The method comprises the following steps: recording an incoming call of a government affair hotline, and converting the incoming call into a dialogue text; generating cue words by using the cue word template, and inputting the cue words into the large model to generate a work order abstract; extracting keywords based on the dialogue text, generating an index in combination with a work order abstract, retrieving business knowledge in a government affair hotline business knowledge base, recording the business knowledge in a knowledge list, and retrieving similar work orders in a historical work order knowledge base; according to the knowledge list and the similar work orders, whether work order assignment is carried out or not is judged; if the work order needs to be dispatched, retrieving the department knowledge base and the historical work order knowledge base in sequence according to the work order abstract and the knowledge list, generating a work order distribution suggestion, executing a work order element extraction process, and generating and inputting a work order; and if the work order does not need to be allocated, executing a work order element extraction process, and generating and inputting the work order.

The invention discloses a work order risk identification method and apparatus, and an electronic device, belongs to the technical field of computers, and aims to solve the problem of lack of a technical scheme for identifying high-risk work orders in government affair hotline work orders at present. The method comprises the following steps: acquiring item contents of a plurality of registered items in a petition item library, and determining at least one group complaint event according to the item contents; obtaining content information of a plurality of target work orders in a government affair hotline work order library; for each target work order, matching the target work order with all group complaint events according to the content information of the target work order to obtain a matching result; the matching result comprises a corresponding relationship between the target work order and the group complaint event; determining a first number of target work orders corresponding to each group complaint event according to a matching result of all the target work orders; and for each group complaint event, determining that the target work order corresponding to the group complaint event is a high-risk work order under the condition that the first number meets a preset condition.

The invention discloses a linkage command decision-making and early warning method fusing grid patrol events and artificial intelligence, and belongs to the technical field of crossing of smart cities and artificial intelligence. The method aims at solving the problems of low efficiency and insufficient early warning caused by the fact that multi-source data are difficult to fuse and event association depends on manpower in existing urban governance. According to the scheme, multi-source data such as grid patrol, Internet of Things monitoring and hotline are accessed and standardized to form a standardized event in a unified format; performing time-space and semantic fusion analysis on the events by using an artificial intelligence analysis engine, intelligently merging associated events and identifying high-risk events; early warning is automatically generated based on a preset rule base, and a processing task is distributed to a corresponding service system; and finally, the command system carries out unified scheduling. According to the method, intelligent association analysis, active early warning and cooperative command of urban governance events can be realized, and the management efficiency is improved.

The invention provides a government affair hotline resource optimization method and device based on time sequence prediction and reinforcement learning. The method comprises the steps of obtaining historical service work order data of a preset historical time period from a government affair hotline service platform; according to the historical service work order, utilizing a time sequence prediction model to predict future service work order data in a preset future time period; and determining a resource scheduling strategy in the preset future time period by using a reinforcement learning model. According to the technical scheme provided by the invention, in order to improve the working efficiency and reduce the user waiting time and unnecessary troubles in the process that government affair hotlines serve people, the historical work order data is deeply analyzed by using the time sequence prediction model, and possible problem hotspots and service demand peak periods in the future can be more accurately predicted. The distribution strategy of manpower and technical resources is dynamically adjusted in combination with a reinforcement learning algorithm, and it is ensured that the optimal government affair hotline service response speed and service level can be kept in different time periods.

The invention discloses a traffic transportation government affair hotline mining method based on natural language processing, and belongs to the technical field of artificial intelligence and machine learning. According to the method, for structured and unstructured data in a traffic transportation government affair hotline, firstly, a five-class word segmentation dictionary containing cleaning words, noise words, synonyms, additive words and stop words is constructed; converting the unstructured text into structured data through improved data cleaning, text word segmentation and feature representation; carrying out clustering analysis by utilizing an LDA topic model, and extracting public demand topics and high-frequency keywords; hot appeals and trend changes are mined in combination with space-time analysis and association analysis, and finally a visual analysis report is generated. According to the method, the problems of poor model interpretability and insufficient field adaptability in the prior art are solved, the accuracy of hotline data processing and the effectiveness of theme recognition are remarkably improved through multi-dictionary collaborative optimization and field knowledge fusion, and accurate decision support is provided for a traffic transportation management department. A real taxi field case in a certain city is used as an example for research, an experiment proves that the method has an accurate theme identification function, and the complaint and report work order amount in the traffic transportation government affair hotline taxi field in the city is reduced by 20% on year-on-year basis in 2024.

The invention discloses a speed measurement system of a hot-wire anemometer and a control method thereof, and the system comprises a bridge sensor module which comprises a bridge comprising a detection resistor, and when the resistance value of the detection resistor changes along with the wind speed, the voltage difference value of the output end of the bridge is larger than a difference value threshold value; the analog-to-digital conversion circuit is used for converting a voltage analog signal output by the bridge output end into a digital signal; the central processing module is connected with the analog-to-digital conversion circuit and is used for receiving the digital signal and generating a feedback signal based on the digital signal; and the digital-to-analog conversion circuit is used for converting the feedback signal into a bridge top voltage analog signal, inputting the bridge top voltage analog signal to the bridge, and adjusting the bridge top voltage of the bridge to enable the voltage difference value to be smaller than or equal to the difference value threshold value. According to the system, active closed-loop adjustment is realized through a high-speed digital signal processing mode, and compared with a previous negative feedback hot-wire anemometer, the stability of the system is improved, the requirements on the performance of system components are reduced, the anti-electromagnetic interference capability is improved, and measurement errors caused by environmental factors are reduced.

The invention relates to the technical field of artificial intelligence, and particularly provides a tax hotline consultation agent method and device, and the method comprises the following steps: S1, directly obtaining a session audio stream from a telephone end through a hardware telephone line universal demultiplexer RJ9, and carrying out the analysis; s2, converting the voice dialogue between the seat personnel and the taxpayer into a text form in real time, and performing voice transcription in real time; s3, performing deep analysis on the text content generated by real-time voice transcription; s4, constructing a tax knowledge graph; s5, accurate and detailed answers are automatically generated for the tax consultation questions of the clients; s6, extracting key information from the dialogue content, and performing structured processing for subsequent summarization and extraction; and S7, feeding back the generated dialogue summary and question answers to the seat personnel, and evaluating and modifying the summary content and the question answers by the seat personnel. Compared with the prior art, accurate and comprehensive information support can be provided for seat personnel, and the customer service quality and the working efficiency are improved.

The invention relates to a dialogue type voice emotion automatic labeling method and system based on a graph language model, and aims to solve the problems of low efficiency, high subjectivity and high cost of artificial voice emotion labeling in government affair service hotlines. The method comprises the following steps: collecting diversified government affair service hotline dialogue voice data; preprocessing the collected data, and converting the collected data into voice-text bimodal data; extracting text emotion features by using a large language model and optimizing a classification result through multi-task learning; inputting the map sequence into a voice emotion recognition model, and generating a voice emotion predicted value through a backbone network and an emotion relationship mining module; and carrying out confidence score evaluation on the text and speech emotion prediction result, if the confidence score is higher than a preset threshold, constructing a high-quality emotion annotation data set, otherwise, iteratively optimizing the model. The text and voice multi-modal fusion is realized, the emotion labeling automation and accuracy are remarkably improved, the cost and subjectivity are reduced, and powerful support is provided for large-scale emotion analysis of dialogue scenes.

1. The name of the design product: electronic device with cartoon image dynamic online customer service consultation user interface. 2. The use of the design product: an electronic device. 3. The design points of the design product: the content of the graphical user interface in the screen. 4. The picture or photo that best indicates the design points: design 1 front view. 5. The entity product is a common design, and other views are omitted. 6. Design 1 is designated as the basic design. 7. The use of the graphical user interface: the design product is used for enterprise website platform consultation. When users visit the website, they can conduct online consultation by clicking different buttons of online customer service on the page. 8. The human-computer interaction mode of the graphical user interface: design 1 front view, design 2 front view, design 3 front view, and design 4 front view are all initial interface diagrams; design 1 interface change state diagram is the interface change state diagram based on design 1 front view, automatically scrolling complete subtitles and automatically playing IP image animation, wherein the enterprise IP image circulates to welcome users by opening hands, and the left side circulates to display "xxxx company welcomes you!" subtitles from bottom to top; design 2 interface change state diagram is the interface change state diagram based on design 2 front view, moving the mouse to the blue telephone icon, wherein the consultation hotline is displayed, and the telephone information can be copied through the mouse; design 3 interface change state diagram is the interface change state diagram based on design 3 front view, moving the mouse to the blue email icon, wherein the email information is displayed; design 4 interface change state diagram is the interface change state diagram based on design 4 front view, moving the mouse to the blue communication icon, wherein the scan code information and text are displayed.

The invention discloses an underground natural gas hydrate reservoir thermal conductivity in-situ measurement method and device, a thermal conductivity detector is arranged in a seabed open hole well, a sea surface control instruction is downloaded and test data is uploaded through pressure-resistant watertight cable carrier communication, and a driving motor, a speed reducer and a screw sleeve and screw rod transmission combined mechanism are adopted to realize in-situ measurement of the thermal conductivity of an underground natural gas hydrate reservoir. Lifting / lowering a convex disc on the central supporting rod, extruding / loosening a convex sliding block on the measuring probe, and inserting / extracting the measuring probe into / out of the reservoir around the well; the method comprises the following steps: heating a surrounding stratum through a plurality of heating probes and temperature probes which are spirally arranged in a layered manner, measuring the temperature change of the stratum, and calculating the thermal conductivity of the reservoir at different test points by adopting a corrected transient hot-wire method. The method can be used for in-situ determination of seabed natural gas hydrate reservoir thermal conductivity, is applied to natural gas hydrate resource evaluation and exploitation scheme design, and is simple and convenient to operate and accurate in test.

This invention relates to a method for measuring the stability margin of a constant-temperature hot-wire anemometer based on in-situ open-loop frequency characteristics, belonging to the field of fluid measurement and automatic control technology. The method disclosed in this invention includes the following steps: S1. Connecting an ultra-low frequency low-pass filter to the closed-loop circuit to form an in-situ open-loop system with a DC closed loop and an AC open loop; S2. Injecting a sweep frequency excitation signal E at the bias circuit. stimu And measure the output response E of the amplifier circuit. a By comparing the amplitude ratio and phase difference of the two, the open-loop frequency response G of the system under actual operating conditions of the hot wire is obtained. open (jω); S3. According to G open (jω) Obtain the phase margin of the system and determine its stability. This invention proposes a new method for measuring the stability margin of a constant-temperature hot-wire anemometer, transforming the complex system stability problem into a measurable and analyzable open-loop frequency characteristic stability margin problem, providing a direct and reliable engineering basis for the circuit design of constant-temperature hot-wire anemometers.

The invention relates to the technical field of semantic processing, in particular to a government affair service hotline platform data government and analysis method based on big data. The method comprises the following steps: firstly, acquiring communication phrases of historical call data, and screening emphasized phrases and possible appeal phrases from the communication phrases; further matching the emphasis phrases of different calls based on the similarity between the emphasis phrases in any two pieces of historical call data; further according to the consistency of the use differences among all the matched emphasized phrases, obtaining an objective consistency coefficient and classifying all the historical call data; and finally, in any kind of historical call data, according to the similarity between the possible appeal phrases, in combination with the distribution of the possible appeal phrases, screening out the appeal phrases and recording the appeal phrases as demand tags, thereby effectively solving the technical problems of inaccurate classification of user demand tags and large data mining deviation in the prior art.

Automated system and method for processing online idea submissions (with crowdsourcing and anonymity functions), formal complaints and anonymous complaints. The system receives and processes registration information, creates a unique coding entry, and generates an associated keyword database. When the system receives input data from a user, it utilizes the unique coding identifier to relate to the organization, searches the keyword database in any communications involving the registered entity, automatically analyzes the received data, and preforms a zone of reliability verification analysis on the received data. The system also removes private personal information (PPI) for anonymous users, and “locks” and / or encrypts the version with PPI, preventing unauthorized access, and unseals the dataset with PPI information only after receipt of an unsealing order from a court or a governmental entity. The system also automatically generates and transmits reports to governmental entities and others based on the analysis of the reported complaints and legal requirements and guidelines. The system also calculates and utilizes a rating score as part of the engagement process with the registered entity, performs analysis and reporting of the overall industry, and connects the entity with the experts in the area of concern based on the analysis.

The utility model relates to the field of wire harness connecting terminals, in particular to a single-end connection carbon fiber heating wire terminal, which comprises a wire fixing piece, a wire core fixing piece, a heat dissipation piece and a plug connector. The wire core fixing part is arranged between the wire fixing part and the heat dissipation part, the wire core fixing part, the wire fixing part and the heat dissipation part are connected to form a groove with an arc-shaped butt joint groove bottom, the wire fixing part comprises a first fixing part and a second fixing part, and the first fixing part and the second fixing part are both rectangular; the wire core fixing piece comprises a third fixing piece and a fourth fixing piece, the third fixing piece and the fourth fixing piece are rectangular, and the third fixing piece and the fourth fixing piece are symmetrically arranged according to the central axis of the groove; the heat dissipation pieces are arranged between the wire core fixing piece and the plug connector and comprise the first heat dissipation piece and the second heat dissipation piece, the first heat dissipation piece is of a groove-shaped structure with the central angle of the cross section smaller than 90 degrees, and the second heat dissipation piece is of a semicircular groove with the cross section in a semicircular tube shape; the plug connector is of a circular-tube-shaped structure. According to the structure, the high-temperature fusing phenomenon is greatly reduced, and the fault rate can be reduced.

To provide a call management device and a hotline system that provides sufficient care during downtime after cosmetic surgery. [Solution] A call management device 1 that connects a user terminal to a medical professional's terminal includes a communication device 104, a storage unit such as a memory 102 or a storage 103, and a processor 101. The storage unit stores data identifying an access point (AP) 30 at a hotel where a user is staying after undergoing cosmetic surgery, and a hotline phone number associated with the user ID. The processor 101 receives a connection request including the user ID from a user terminal 20 via the communication device 104, determines whether the AP 30 that sent the connection request is included in the APs 30 stored in the storage unit, and if the AP 30 that sent the connection request is included in the APs 30 stored in the storage unit, calls the hotline phone number corresponding to the user ID, connecting the user terminal 20 to the medical professional's mobile phone 40.

The application provides a kind of intelligent government affair hotline mass appeal analysis, detection method, the method includes the following contents: pull daily work order data regularly;The work order content in work order data is vectorized coding;For vectorized work order data, using DBSCAN clustering algorithm, obtain classification cluster;Traversal classification cluster, utilize the address feature of classification cluster, complaint feature, with the data not included in any cluster, again using DBSCAN clustering algorithm expands classification cluster, for obtaining more accurate complaint quantity and complaint number information;Obtain the complaint summary of each classification cluster through large model;Data is written into data.The application can realize mass appeal detection considering semantics and spatial information, replace the redundancy, repetitive work of original manual statistics in an intelligent way, can effectively help to identify and integrate similar appeals, so as to improve the processing efficiency, optimize the service quality, quickly and efficiently provide daily mass event list.

1. Name of the product in this design: Graphical User Interface for Daily Supervision and Intelligent Analysis of Electronic Equipment via Market Supervision Hotline. 2. Purpose of this design: An electronic device. 3. The key design feature of this product is its graphical user interface. 4. The picture or photo that best illustrates the key design points: Design 1 front view. 5. Design 1 is designated as the basic design. 6. Purpose of the graphical user interface: To display complaint and reporting information from six dimensions. 7. Human-computer interaction method of graphical user interface: In the main view of Design 1, move the cursor to the upper left and click on each party involved in the litigation to enter the change state diagram of Design 1, which will display other dimension information mainly based on the relevant parties involved in the litigation. In the main view of Design 2, move the cursor to the lower middle and click on each area to enter the Design 2 change status diagram, which displays other dimension information based on the area.

The utility model relates to the technical field of lead icing monitoring devices, in particular to a lead icing monitoring device which comprises a monitoring box, a controller, a storage battery, a laser ranging probe and a wireless communication device are arranged in the monitoring box, and the laser ranging probe is electrically connected with the controller, the storage battery and the wireless communication device through leads. The top of the monitoring box is connected with a connecting rod, the top of the connecting rod is connected with a locking hoop, the locking hoop sleeves the surface of a wire and is fastened through a locking screw, an observation window is formed in the outer wall of the monitoring box, a mounting groove is formed in the side wall of the monitoring box, an electronic bubble level is mounted in the mounting groove, and a laser ranging probe is arranged at the bottom of the monitoring box. According to the lead icing monitoring device, the laser ranging probe can be horizontally installed, meanwhile, the arranged heating wire is matched with the photovoltaic panel to supply power, the situation that icing of the laser ranging probe cannot be monitored is prevented, and the accuracy of monitored data is greatly improved.

The application discloses a new word and a first occurrence event recognition method and device, wherein the method comprises the following steps: obtaining hot-line work order text data according to a preset period, and preprocessing the hot-line work order text data to obtain a structured text stream; performing word segmentation and sliding window processing on the text stream to obtain an initial phrase candidate set; performing statistical access screening on the initial phrase candidate set, and performing alias merging on the candidate phrases passing the statistical access by using consistency rules of specified dimensions to obtain a word candidate set; updating a current space-time reference baseline based on the word candidate set, and recalculating historical full-amount data according to a specified fixed period to re-calibrate the space-time reference baseline; and determining whether there is a new word in the word candidate set and whether there is a first occurrence event based on the re-calibrated space-time reference baseline. Based on the unified space-time reference baseline, the new word and the first occurrence can be accurately and timely determined.

The embodiment of the utility model relates to a socket and electrical equipment. The socket comprises a shell, a cover plate, a contact pin, a circuit board, a heat conduction wire and a heat conduction piece, the shell is provided with an accommodating cavity and an opening communicated with the accommodating cavity, and the cover plate covers the opening; the circuit board is arranged in the accommodating cavity; the heat conduction piece is attached to the shell; the contact pin is provided with a first end and a second end which are oppositely arranged, the first end of the contact pin is electrically connected with the circuit board, and the second end of the contact pin penetrates through the cover plate; the heat conduction wire is connected with the first end of the contact pin and the heat conduction piece. Heat generated by the socket and the contact pins and heat generated by the circuit board during working can be transmitted to the heat conduction piece through the heat conduction wire and then transmitted to the shell for heat exchange with the outside, so that the internal temperature of the contact pins and the socket can be effectively reduced, the service life of the socket is prolonged, and the reliability of the socket is improved.

The present application relates to the technical field of semantic processing, in particular to a government service hotline platform data governance and analysis method based on big data. The present application first acquires communication phrases of historical call data, and screens out emphasized phrases and possible appeal phrases from the historical call data; further, in any two historical call data, the emphasized phrases of different calls are matched based on the similarity between the emphasized phrases; further, according to the consistency of the use difference between all matched emphasized phrases, a theme consistency coefficient is obtained and all historical call data are classified; finally, in any class of historical call data, according to the similarity between the possible appeal phrases, the distribution of the possible appeal phrases is combined, the appeal phrases are screened out and recorded as demand labels, effectively solving the technical problems of inaccurate user demand label classification and large data mining deviation in the prior art.

The invention relates to a measuring device (490) having a measuring bridge (400) and an electrical connection element (49) for a flow sensor. The flow sensor is configured for flow measurement according to the measurement principle of hot-wire wind speed measurement. A number of electrical contact devices (45, 46, 47), which are arranged on the carrier element (200) and have a common equipotential surface (22), are used to electrically contact the carrier element (44) and the resistance measuring probes C1 (55), W2 (66), W1 (77).