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12540 results about "Waiting time" patented technology

Waiting times are a series of events that follow back to back to get a patient from referral to treatment in the shortest time. At each stage of this process, the waiting time clock will start and stop in order to accurately calculate how long a patient has waited so far.

Method and apparatus for determining latency between multiple servers and a client

A method and apparatus for determining latency between multiple servers and a client receives requests for content server addresses from local domain names servers (LDNS). POPs that can serve the content are determined and sent latency metric requests. The content server receives the request for latency metrics and looks up the latency metric for the requesting client. Periodic latency probes are sent to the IP addresses in a Latency Management Table. The IP addresses of clients are masked so the latency probes are sent to higher level servers to reduce traffic across the network. The hop count and latency data in the packets sent in response to the latency probes are stored in the Latency Management Table and is used to determine the latency metric from the resident POP to the requesting client before sending the latency metric to the requesting server. The BGP hop count in the Latency Management Table is used for the latency metric upon the first request for an IP address. The latency metric is calculated for subsequent requests of IP addresses using the hop count and RTT data in the Latency Management Table. Latency metrics from POPs are collected and the inverse relationship of the hop counts in a weighted combination with the RTT are used to determine which latency metric indicates the optimal POP. The address of the optimal POP is then sent to the requesting LDNS.
Owner:AKAMAI TECH INC

System and method for implementing wait time estimation in automatic call distribution queues

A system and method for predicting the wait time of a caller to a call center is disclosed. The call center associates a set of agents to which the caller may be queued. This set of agents selected may depend on the skills that each agent possesses, the type of service request made by the caller, caller priority, time of day, day of week and other conditions. An initial wait time estimate may then be given to the caller who is just queued. As a caller's conditions may dynamically change, a caller's position in the queue may also change as well as the pool of available agents. Periodic wait time estimate updates may also be given to the queued caller. A caller's wait time may be estimated based upon mean inter-arrival times for recently past calls into the call center. An average inter-arrival time may be calculated for the last several calls. Alternatively, a caller's wait time may be estimated based upon calls that are recently queued and dequeued. A table of values, Wnj, are maintained wherein each such value denoting the jth recent wait time of calls arriving with n calls already in the queue. An average value, Wn, for each n among all such Wnj, is thus calculated and a caller's estimated wait time is thus given, depending on how many calls are in the queue at the time of calling.
Owner:ENTERPRISE SYST TECH S A R L

Method and system for providing site independent real-time multimedia transport over packet-switched networks

Embodiments of the invention enable minimum latency site independent real-time video transport over packet switched networks. Some examples of real-time video transport are video conferencing and real-time or live video streaming. In one embodiment of the invention, a network node transmits live or real-tine audio and video signals, encapsulated as Internet Protocol (IP) data packets, to one or more nodes on the Internet or other IP network. One embodiment of the invention enables a user to move to different nodes or move nodes to different locations thereby providing site independence. Site independence is achieved by measuring and accounting for the jitter and delay between a transmitter and receiver based on the particular path between the transmitter and receiver independent of site location. The transmitter inserts timestamps and sequence numbers into packets and then transmits them. A receiver uses these timestamps to recover the transmitter's clock. The receiver stores the packets in a buffer that orders them by sequence number. The packets stay in the buffer for a fixed latency to compensate for possible network jitter and/or packet reordering. The combination of timestamp packet-processing, remote clock recovery and synchronization, fixed-latency receiver buffering, and error correction mechanisms help to preserve the quality of the received video, despite the significant network impairments generally encountered throughout the Internet and wireless networks.
Owner:QVIDIUM TECH

Full-automatic poker machine

The invention relates to a full-automatic poker machine, which comprises a mounting bottom plate and a plurality of support legs. A card inlet is disposed on the mounting bottom plate, card cutting and primary card distributing equipment is arranged at one end of the card inlet, card sorting and secondary card distributing equipment is arranged at the other end of the card cutting and primary card distributing equipment, card flopping and dealing equipment is disposed at the other end of the card sorting and secondary card distributing equipment, card pushing equipment is arranged at the other end of the card flopping and dealing equipment, and card lifting equipment is disposed on one side of the card pushing equipment. When the full-automatic poker machine works, disorder poker cards are primarily separated by the aid of the card cutting and primary card distributing equipment, then are adjusted to face the same direction and separated from each other by the card sorting and secondary card distributing equipment, then by the aid of the card flopping and dealing equipment, the single poker cards with front surfaces facing upwards and downwards are adjusted so that the front surfaces of the single poker cards face upwards or downwards in a unified manner and the single poker cards are dealt, the poker cards are pushed to specified positions by the card pushing equipment, and finally are lifted to a tabletop by the card lifting equipment, and card cutting and dealing actions are completed. The full-automatic poker machine brings convenience for reducing labor intensity of game, waiting time is shortened, and simultaneously, automation degree of the machine is improved.
Owner:陈雄兵
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