This invention discloses a method for rapid order retrieval and
verification at hotel self-service kiosks, specifically relating to the field of hotel self-service terminal technology. It addresses the problems of inaccurate order retrieval, mismatched identity
verification and order matching, and difficulty in accurately releasing orders when order statuses are out of
sync, presenting challenges in existing hotel self-service kiosks under abnormal order scenarios. By constructing a continuous
processing mechanism encompassing retrieval anchor group generation, initial candidate order recall, candidate order clustering and narrowing, conflict
fingerprint extraction, multi-path
verification, and service release control, the method achieves effective narrowing, accurate identification, hierarchical verification, and
controlled release of target orders even in complex scenarios involving multiple order channels, incomplete correspondence between booking and arrival parties, delayed
order status updates, and missing or inconsistent contact information. This improves the retrieval accuracy and release reliability of hotel self-service kiosks in abnormal order scenarios.