The invention specifically relates to the technical field of
natural language processing, and discloses an intelligent interactive customer
service system based on an AI
large model, which comprises a multi-
modal input analysis module, an intention preliminary detection module, a
large model semantic understanding module, a dynamic
knowledge base association module, a dialogue strategy generation module, a
natural language generation module and a service feedback work order module, through deep cooperation of a multi-
modal input analysis module and a
large model semantic understanding module, entity and attribute information is accurately extracted, context
semantic association information is mined, and through the cooperative effect of an intention preliminary detection module, a dynamic
knowledge base association module and a dialogue strategy generation module, based on a semantic analysis result output by a large model, a dialogue strategy is generated. According to the method and the
system, matching calculation is carried out with the constructed dynamic
knowledge base, rich knowledge support is provided for solving
complex problems, personalized
knowledge content is recommended for different users through the
natural language generation module and the service feedback work order module, and the reply matching degree and the complex problem
processing capacity are greatly improved.