Human and artificial intelligence cooperative working service system and method

Abstract

The invention discloses a human and artificial intelligence cooperative working service system and method. The human and artificial intelligence cooperative working service system comprises a robot cluster, a customer service seat end and a server; the robot cluster comprises more than one robots; and the server associates the customer service seat end with more than one robot. The robots are deployed in the use fields of clients and provide a business consultation service for the clients. The customer service seat end is deployed on a working computer of customer service personnel; and the customer service personnel connects with the server by using the customer service seat end so as to connect with the robots. According to the human and artificial intelligence cooperative working service system and method disclosed by the invention, in the aspects of human-computer interaction, environmental perception, motion control and the like, the service is provided in a mode that the customer service personnel and the serving robots cooperatively work; the defects generated when complex problems are handled by artificial intelligence are made up by the customer service personnel; the defect of memory ability of the customer service personnel is made up by artificial intelligence; and reusability of the customer service personnel is improved so as to provide a better service and promote user experience. Meanwhile, a use amount of the customer service personnel is saved for an enterprise so as to save cost.

Description

technical field [0001] The invention relates to a service system and method for human and artificial intelligence to work together, belonging to the technical field of robots. Background technique [0002] In recent years, the robot market, especially the service robot market, is rapidly fermenting. But recently, relevant survey data have shown that the domestic service robot industry is very hot, the overall demand is great, but the shipment volume is small, and most of them are samples for display and use. One of the main reasons for this phenomenon is perception and cognitive technology. Bottlenecks on the network make the user experience poor. [0003] Perception technology involves image recognition, speech recognition, environment recognition, multi-sensor fusion technology, automatic detection technology, etc. Cognitive technology includes semantic understanding, knowledge representation, associative reasoning, autonomous learning, etc. These are the core technologie...

AI Technical Summary

Problems solved by technology

[0009] Purpose of the invention: In order to overcome the deficiencies in the prior art, the present invention provides a service system and method for collaborative work between human and artificial intelligence. Provide services in the way of work, use customer service personnel to make up for the lack of artificial intelligence in dealing with complex problems, use artificial intelligence to make up for the lack of memory ability of customer service, and improve the reuse rate of customer service to provide better services and improve user experience

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