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3504 results about "Service system" patented technology

A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design literature. While the term frequently appears, it is rarely defined.

Intelligent computing power and storage scheduling method and system of multi-service system

The invention relates to an intelligent computing power and storage scheduling method and system for a multi-service system, and belongs to the technical field of intelligent computing resource scheduling and storage management, and the method comprises the steps: collecting the real-time monitoring data of each node in the multi-service system, and carrying out the feature extraction; predicting a computing power demand value and a storage demand layering strategy in a future preset time window; dynamically correcting the prediction result, and generating a dynamic resource demand table and a cross-service priority weight matrix; generating a task allocation scheme through a hybrid scheduling algorithm; generating a storage data migration instruction through a storage scheduling engine; executing calculation node capacity expansion, task migration and storage data redistribution operation; and based on the executed latest state snapshot of the resource pool and the scheduling failure case library, updating a weight parameter of the time sequence prediction model and a scheduling strategy rule library to obtain an updated strategy version, and applying the updated strategy version to a next scheduling period. According to the invention, efficient scheduling of resources can be realized in a multi-service system environment.
Owner:GOLDEN TIMES CULTURE COMM

XCB tracking devices, methods and systems

XCB poly-radio devices as finders, locators, scanners, sensors, and Bluetooth (BT) radio topology reporters as part of a global lost-and-found services system. XCB devices function as “smart objects” and combine dual transceivers operating in the telecommunications and the low power ISM radio spectra, with default power management overrides under local control of the BT modem. “Familiar zones” are defined, and a “familiarity index” versus a “strangeness index” based on meta-analysis of BT radio contact logs are used to assign location. Location, in concert with other sensor data, is coupled to conditional logic rules programmable by the user or the system administrator. Locations, determined by monitoring familiar and unfamiliar BT radio topology, trigger executable commands to smartphones, to smart devices generally, and to remote machines, and can for example, generate alerts to a user if radiotagged assets, children or pets have strayed, are lost, or are left behind. When tied to cloud predictive services or increased edge computing capacity, incipient loss of radiotag objects can be detected before an owner knows the smart object is lost. In another embodiment, XCB devices having a novel chip architecture for improved power management of cellular and MCU circuits mediated by BT radio modem that achieves “situational awareness” by monitoring the BT signal environment around the device.
Owner:PB INC

Low-code platform based on component library and form engine

The invention discloses a low-code platform based on a component library and a form engine, and relates to the field of data processing. The platform comprises a design system, an application system and a service system. The design system is provided with a form designer and a template manager, the form designer can configure a form component to generate a description file, and the template manager supports separate storage of a page template; the application system comprises a form analysis engine, a UI rendering engine and a reusable resource management component, the analysis engine analyzes configuration generation logic, the rendering engine loads a resource rendering page, and the reusable resource management component stores resources and generates configuration; the service system comprises a metadata analysis engine and an SQL assembler, the metadata analysis engine analyzes business rules to generate SQL and filtering strategies, and the SQL assembler generates operation statements adaptive to multiple data sources. Through the modular architecture design and the dynamic analysis mechanism, the problem that a low-code platform is insufficient in flexibility and usability is solved.
Owner:BEIJING ANDAVILLE INFORMATION TECH CO LTD

Low-altitude integrated management system based on grid digital twinborn model and intelligent algorithm

The invention discloses a low-altitude integrated management system based on a grid digital twin model and an intelligent algorithm, and relates to the technical field of low-altitude aircrafts. The method comprises the following steps: multi-source sensing data fusion and grid coding are carried out, and an airspace environment space-time database is constructed; constructing an airspace environment space-time database to carry out three-dimensional subdivision on the airspace; generating a multi-scale grid twinborn body, and associating a corresponding attribute for each level of grid according to a management requirement; generating an airspace risk thermodynamic diagram in the future 5-30 minutes; establishing a grid state change triggering rule; and generating a multi-target optimal path set by taking the grid navigation cost as a weight. According to the invention, by combining the real-time operation data of the low-altitude aircraft, the meteorological environment and other data with the artificial intelligence algorithm and the navigation rule base, the airspace traffic flow is analyzed, the flight plan is optimized, the flight route is intelligently distributed, the automatic route setting of any two points is realized, and the response speed of the low-altitude flight service system and the processing capability of various flight data are improved.
Owner:SHANDONG RUIHANG GEOGRAPHIC INFORMATION ENG CO LTD

Multi-round dialogue interaction method and system based on context reconstruction and multi-library retrieval

The invention provides a multi-round dialogue interaction method and system based on context reconstruction and multi-library retrieval, and the method comprises the steps: firstly obtaining a multi-round dialogue data set of a target user, which comprises a plurality of dialogue round sequences composed of user input statements and system response statements; performing context reconstruction processing on the multi-round dialogue data set to generate context reconstruction characteristics of each dialogue round sequence, covering current round semantic focus offset and historical round semantic dependence intensity, and retrieving a matched multi-database retrieval result from a preset heterogeneous database based on a dynamic context window, a candidate response statement set and confidence are included. Performing multi-strategy matching on context reconstruction features and retrieval results, generating a response generation strategy to adjust candidate response semantic priorities and confidence thresholds, and finally feeding back the response generation strategy to a dialogue service system to trigger response optimization operation, and updating heterogeneous database retrieval weights and context window dynamic adjustment parameters.
Owner:JIEHELIX (SHANGHAI) MEDICAL TECH CO LTD

Dynamic interaction method based on multi-modal dynamic fusion large model and intelligent agent collaboration

The invention discloses a dynamic interaction method based on cooperation of a multi-modal dynamic fusion large model and an intelligent agent. The method comprises the following steps: performing feature extraction on user voice information to obtain a voice coding vector, a text semantic vector and an emotion feature vector; performing dynamic weight feature fusion on the voice coding vector, the text semantic vector and the emotion feature vector through a multi-modal dynamic fusion large model to obtain a fusion feature vector; inputting the fusion feature vector into an intention-scene coupling network, and identifying to obtain a user intention label; and identifying according to the user behavior log to obtain a user portrait tag, inputting the user intention tag and the user portrait tag into an autonomous decision-making agent, generating a target decision-making action through a lightweight policy network, and then interacting with the user according to the target decision-making action. The intelligent interaction efficiency and accuracy of the customer service system are improved, the interaction experience of the user is also improved, and the method can be widely applied to the technical field of artificial intelligence.
Owner:E SURFING IOT CO LTD

Intelligent customer service system based on natural language processing

The invention relates to the technical field of natural language processing, in particular to an intelligent customer service system based on natural language processing, which comprises a dynamic term ambiguity resolution module, a context intention chain construction module, a domain emotion vectorization module, a compliance response decision module and an aging knowledge injection module. Wherein the dynamic term ambiguity resolution module is used for receiving an original statement of a user and generating a standard term set; the context intention chain construction module is used for generating a structured intention chain; the domain emotion vectorization module is used for generating a three-dimensional emotion vector; the compliance response decision module is used for generating a to-be-verified response scheme; and the timeliness knowledge injection module is used for verifying the timeliness of legal provisions in the response scheme to be verified. According to the method, through fusion of dynamic term disambiguation, context intention chain modeling, emotion vector quantization and law and regulation aging verification, accurate semantic understanding and compliance response generation of the intelligent customer service system in multiple rounds of dialogues are realized.
Owner:NATURAL SEMANTICS (QINGDAO) TECH CO LTD

AI generation content detection and review method and device, equipment and storage medium

The invention discloses an AI generation content detection and review method, device and equipment and a storage medium, and the method comprises the steps: receiving multi-modal input data which comprises text data, image data and video data; calling a large language model to carry out compliance analysis on the text data to obtain an analysis result; when the analysis result is compliance, calling a multi-modal model to identify and detect the image data and the video data, and respectively obtaining an image detection result and a video detection result; and aggregating the analysis result, the image detection result and the video detection result to obtain a content detection result. According to the method, the processing paths are automatically allocated according to the content types, redundant calculation is avoided, hardware consumption is remarkably reduced, the multi-modal detection results are aggregated into structured output, the large-batch content processing efficiency is remarkably improved, calculation resource occupation is greatly reduced, and seamless integration of the detection results and a downstream service system is achieved.
Owner:深圳市维卓数字营销有限公司

Government information consultation system based on large language model

PendingCN120653787ASemantic analysisKnowledge representationConsultation systemEngineering
The invention belongs to the technical field of artificial intelligence, and discloses a government information consultation system based on a large language model, which comprises a user interaction module, a large language model core engine, a knowledge base integration module, a multi-level authority management module, a feedback optimization mechanism and a risk control module. The comprehensive intelligent government affair service system is constructed through the six core modules, remarkable advantages are shown in government affair service digital transformation, the system innovatively adopts multi-mode interactive design, multiple input and output modes of voice, text and images are supported, an intelligent authority management mechanism is matched, and the intelligent authority management mechanism is matched with the intelligent authority management mechanism. According to the technical scheme, the accessibility and convenience of government affair services are greatly improved, precise services for different user groups are achieved, it is guaranteed that sensitive data are safe and controllable while wide spreading of government affair information is guaranteed, and a large language model of a system core is subjected to professional government affair scene optimization training and is combined with a dynamically-updated knowledge graph technology.
Owner:JIANGXI YUANREN ENTERPRISE MANAGEMENT CO LTD

Text processing method and device based on hybrid expert model, equipment and medium

The invention relates to the artificial intelligence technology, can be applied to service system platforms such as medical health and financial science and technology, and discloses a data processing method, device, equipment and medium based on a hybrid expert model.The method comprises the steps that to-be-processed data is input into the hybrid expert model, routing probability distribution is obtained, the Tsallis entropy of the routing probability distribution is calculated, and the Tsallis entropy of the routing probability distribution is calculated; generating a prediction result according to the Tsallis entropy; evaluating loss based on an auxiliary entropy loss function, constructing a subspace, and adjusting pre-training parameters in the subspace to obtain an optimized hybrid expert model; and obtaining a target prediction result according to the optimized hybrid expert model. According to the dynamic routing mechanism, experts are flexibly selected, an entropy loss function is assisted to optimize a routing decision, uncertainty is reduced, and model convergence is accelerated; and interference of new tasks on old tasks is eliminated through re-parameterization and subspace design, so that the model achieves good balance between stability and plasticity, and generalization and adaptability of model data processing are improved.
Owner:PING AN TECH (SHENZHEN) CO LTD

AI intelligent customer service multi-channel interaction and data analysis system

The invention relates to the technical field of AI intelligent customer service, in particular to an AI intelligent customer service multi-channel interaction and data analysis system which comprises a multi-channel access module, an interaction data preprocessing module, a multi-modal intention analysis module, a dynamic strategy generation module, a data capitalization management module and a visual feedback module. The multi-channel access module is used for receiving multi-source heterogeneous interaction data; the interaction data preprocessing module generates standardized interaction data; the multi-modal intention analysis module generates a multi-dimensional user portrait and a real-time session path; the dynamic strategy generation module outputs adjustment parameters of a dynamic service strategy; the data asset management module generates a data asset packet with a timestamp; and the visual feedback module is used for generating an interactive decision graph. According to the invention, the data security, the customer service intelligence level and the decision optimization capability are improved, and finally an efficient, accurate and safe intelligent customer service system is realized.
Owner:SHENZHEN ZHIBANGBAN INFORMATION TECH DEV CO LTD

Power equipment asset health management and predictive maintenance service system

The invention relates to the technical field of power equipment operation and maintenance management, in particular to a power equipment asset health management and predictive maintenance service system which comprises a data acquisition and integration module, a feature engineering module, a health assessment and prediction engine maintenance decision and early warning module and a service interface module. The data acquisition and integration module acquires equipment operation parameters through multiple types of sensors, and associates pre-stored equipment asset information to generate an equipment comprehensive data stream; the feature engineering module cleans and standardizes the equipment comprehensive data stream, and constructs a space-time correlation feature matrix; the health assessment and prediction engine comprises a health state assessment unit and a fault prediction unit, the health state assessment unit outputs a health index HI by using a gradient boosting decision tree, and the fault prediction unit outputs a fault probability and a remaining service life RUL in a future preset time period; and the maintenance decision and early warning module generates a grading early warning signal and a maintenance strategy scheme. The intelligent level of operation and maintenance of power equipment is improved, reliable operation of the equipment is guaranteed, and the operation and maintenance cost is reduced.
Owner:FUJIAN HUIHE INTELLIGENT TECH CO LTD

Intelligent service system and method for garden management

The invention discloses an intelligent service system and method for garden management. The intelligent service system comprises an Internet of Things sensing module, an edge computing module, a cloud service module and an application service module. And comprehensive intelligentization and refinement of garden management are realized. Through file recording, multi-module collaborative operation and deep analysis and intelligent decision of big data, the efficiency and quality of garden maintenance are improved, and the tourist experience and the garden safety management level are also significantly enhanced. The system can monitor the health state of plants in real time, accurately predict and prevent diseases and pests, optimize the irrigation strategy and guarantee the optimal growth conditions of the plants. Meanwhile, through the digital twinborn platform, a manager can deduce different maintenance schemes in a virtual environment, scientifically evaluate a long-term effect and make an optimal decision.
Owner:贾劲锐 +1

Audio compression and reconstruction method, device, equipment and medium

The invention relates to the technical field of voice processing, can be applied to service system platforms of medical health, financial science and technology, communication and the like, and discloses an audio compression and reconstruction method, device, equipment and medium. Residual vector quantization and inverse quantization are carried out to generate basic spectrum features; and compensating a high-frequency component by adopting a spectrum expansion network, predicting a time domain error in combination with a long-short-term memory network, generating a time domain residual compensation signal, and superposing the time domain residual compensation signal with the reconstructed time domain audio signal to obtain a target audio signal. Through residual vector quantization and neural network modeling, the audio reconstruction quality under low-bit-rate compression is improved, spectrum detail reservation and time domain error compensation are optimized, meanwhile, the calculation complexity is reduced, and the method is suitable for high-sampling-rate and resource-limited scenes.
Owner:PING AN TECH (SHENZHEN) CO LTD

Light-weight large-model intelligent customer service deployment method for edge calculation

The invention discloses an edge computing-oriented lightweight large-model intelligent customer service deployment method, and relates to the technical field of artificial intelligence and edge computing. The method comprises the following steps: acquiring a pre-trained large language model, and pruning based on a lottery hypothesis to obtain a winner ticket sub-network; remapping the sparse structure into a V: N: M structured sparse format, and loading the V: N: M structured sparse format together with the weight and the mask to an on-chip memory; inserting a lateral branch outlet in the converter layer and carrying out token pruning; monitoring the confusion degree and the confidence degree, and dynamically recovering the pruned weight which does not exceed 5% when the load is high; and uploading the 8-bit quantization hidden state of the low-confidence or sensitive token to the large cloud model for collaborative reasoning, and combining the result with local reasoning output. According to the method, the reasoning delay and the communication overhead of the edge equipment are reduced, and the response efficiency and the deployment economy of the intelligent customer service system in a low-computing-power environment are improved.
Owner:KEXUN JIALIAN INFORMATION TECH CO LTD

Scenic area accompanying service method and system based on generative AI and knowledge base linkage

The invention discloses a scenic spot accompanying service method and a scenic spot accompanying service system based on linkage of a generative AI and a knowledge base, particularly relates to the technical field of artificial intelligence and smart tourism, and is used for solving the problems that core knowledge is forgotten and the answer accuracy is reduced due to dynamic knowledge updating of a generative AI model in an existing scenic spot guide system. The method comprises the following steps: extracting tourist question keywords in real time and retrieving a knowledge base to generate associated data; dynamically weighting the associated data priority based on the tourist aggregation density; generating an initial answer through real-time parameter adjustment; fusing the spatial-temporal clustering and the knowledge graph structure entropy to generate a weight factor; correcting the answer coverage defect and evaluating the result; outputting a final answer after directional addition of core knowledge iterative training; it is guaranteed that core knowledge of the scenic area is stably reserved in the dynamic learning process of the generative AI, meanwhile, the real-time scene requirement is accurately responded, and the reliability, accuracy and individuation level of the navigation service are remarkably improved.
Owner:SICHUAN UNIVERSITY OF SCIENCE AND ENGINEERING

Vehicle active service system based on end-side multi-modal large model and dynamic reasoning method thereof

The invention provides a vehicle active service system based on an end-side multi-modal large model and a dynamic reasoning method thereof, and belongs to the field of Internet of Vehicles, and the system comprises a multi-modal data collection module which collects multi-modal perception data of a vehicle; the multi-modal large model processing unit is used for carrying out feature extraction on the multi-modal sensing data to obtain features of different modals; the cross-modal attention fusion module is used for converting the feature data of different modals into a query, key and value triple and fusing the query, key and value triple to obtain fused features; the MCP dynamic reasoning controller is used for carrying out preliminary judgment on a vehicle scene based on the fusion features, collecting specific parameter data when further confirmation is needed, and generating an active service decision in combination with a user portrait and historical behavior data; and the active service execution module is used for generating a vehicle-mounted equipment control instruction and executing active service operation. According to the invention, real-time response and intelligent decision-making of vehicle-mounted active services are realized through an end-side multi-modal large model and an MCP dynamic reasoning protocol.
Owner:SHANGHAI YITU TECH CO LTD

Intelligent interactive customer service system based on AI large model

The invention specifically relates to the technical field of natural language processing, and discloses an intelligent interactive customer service system based on an AI large model, which comprises a multi-modal input analysis module, an intention preliminary detection module, a large model semantic understanding module, a dynamic knowledge base association module, a dialogue strategy generation module, a natural language generation module and a service feedback work order module, through deep cooperation of a multi-modal input analysis module and a large model semantic understanding module, entity and attribute information is accurately extracted, context semantic association information is mined, and through the cooperative effect of an intention preliminary detection module, a dynamic knowledge base association module and a dialogue strategy generation module, based on a semantic analysis result output by a large model, a dialogue strategy is generated. According to the method and the system, matching calculation is carried out with the constructed dynamic knowledge base, rich knowledge support is provided for solving complex problems, personalized knowledge content is recommended for different users through the natural language generation module and the service feedback work order module, and the reply matching degree and the complex problem processing capacity are greatly improved.
Owner:JIANGSU INSPIRE INTERNET OF THINGS TECH CO LTD +1

Transfer connection optimization method in multi-mode traffic integrated planning

The invention relates to the technical field of traffic planning, in particular to a transfer connection optimization method in multi-mode traffic integrated planning, which comprises the steps of data acquisition and demand analysis, multi-mode transfer network topology design, multi-mode timetable collaborative optimization, transfer service system development and facility transport capacity dynamic matching. According to the transfer connection optimization method in the multi-mode traffic integrated planning, a dynamic and static combined multi-source data acquisition framework is constructed based on a multi-dimensional data fusion system, the data precision can be improved, the network can be perceived in real time, association modeling of weather events and demand fluctuation is realized based on construction of a multi-agent simulation system, and the optimization of the transfer connection in the multi-mode traffic integrated planning is realized. A dynamic weight mechanism is introduced based on a hypergraph model, the robustness of the algorithm is improved, a layered optimization framework processes global optimization through upper-layer integer programming, dynamic adjustment is achieved through lower-layer deep reinforcement learning, a buffer time intelligent insertion strategy can improve the late absorption capacity, and a facility utility function model is established to improve the transfer efficiency.
Owner:CHANGAN UNIV

AI intelligent customer service system based on large model

The invention relates to the technical field of intelligent customer service, and provides an AI intelligent customer service system based on a large model, and the system is characterized in that an unstructured text processed by a multi-source knowledge fusion subsystem is reconstructed into structured knowledge entries with a multi-dimensional label system, intention classification and context association, and the structured knowledge entries are dynamically integrated into an enterprise knowledge graph; the response generation subsystem is used for receiving the content queried by the user, analyzing the intention through a deep semantic understanding model in combination with an enterprise knowledge graph, and dynamically maintaining the context in combination with a multi-round dialogue state tracking technology; meanwhile, emotion dimension analysis is carried out on the content, and a personalized response is generated by fusing user service feedback; and the autonomous optimization subsystem dynamically adjusts the weight distribution of structured knowledge entries in the enterprise knowledge graph and the priority of process nodes in combination with an attribution analysis result, and triggers a knowledge updating and API process reconstruction mechanism. The method has self-learning and continuous optimization capabilities, and continuously improves the service quality and the user experience.
Owner:SHENZHEN HAIYU TECHNOLOGY GROUP CO LTD

Generating database query using machine-learned large language models

A computer system uses a machine-learned language model to generate an SQL query for a user query. The system receives a user query comprising a task for performing a database query. The system identifies an embedding for the user query to represent the user query. The system generates a prompt for input to a machine-learned language model, and the prompt specifies the user query, metadata associated with the identified data table and a request to generate one or more SQL statements for performing the database query on the data table. The system provides the prompt to a model serving system and receives an output generated that includes the requested SQL statements for performing the database query. The system presents a response to the user query using the received SQL statements.
Owner:MAPLEBEAR INC

Event root cause intelligent diagnosis method and system for financial service operation risk

ActiveCN120655396AFinanceData setFeature set
The invention provides an event root cause intelligent diagnosis method and system for financial service operation risks, and the method comprises the steps: firstly collecting an operation risk event data set which is generated by an operation risk event in a financial service system and contains various information, and then carrying out the feature extraction of the operation risk event data set; the method comprises the following steps: generating an event feature set containing multi-aspect features, constructing a dynamic event association network based on the event feature set, determining nodes and influence intensity parameters, performing causal path weight iterative calculation on the network by using a preset root cause inference rule set, and positioning a root cause node set; and finally, according to the root cause node set, generating a root cause diagnosis result containing the root cause type identifier, the influence path description and the correlation feature contribution degree, thereby improving the accuracy and efficiency of financial service operation risk root cause diagnosis.
Owner:CHENGDU BINGJIAN INFORMATION TECH CO LTD

Digital intelligent service system for enterprise service

The invention discloses a digital intelligent service system for enterprise services, which belongs to the field of enterprise digital services and comprises a user demand analysis module, an intelligent data adaptation module, a service resource matching module, a service efficiency evaluation module and a user-friendly interface. The user demand analysis module is used for semantic analysis and classification decision making; the intelligent data adaptation module identifies and analyzes the protocol type, and establishes an intelligent data transmission channel; the service resource matching module carries out resource pre-screening and accurate matching; the service efficiency evaluation module tracks an identifier and captures a four-dimensional index system in real time, and the dynamic evaluation unit realizes service state grading early warning through a sliding window algorithm; according to the invention, accurate demand identification is realized, the response speed and the data transmission efficiency are improved, the user satisfaction is improved, the service matching accuracy is enhanced, the resource utilization efficiency is optimized, the service capability and the customer experience are improved, and maximization of economic benefits and social values is realized.
Owner:KERONG TECHNOLOGY (BEIJING) CO LTD

Power big data privacy protection method and system based on federated learning

The invention discloses an electric power big data privacy protection method and system based on federated learning, and belongs to the technical field of data processing, and the method comprises the steps: obtaining a historical session record set of an electric power user, carrying out the standardization preprocessing of the historical session record set, and obtaining a standardized session data set, extracting a time sequence feature set from the standardized session data set, calling a pre-configured federal learning framework to carry out privacy protection processing on the time sequence feature set, generating a privacy enhancement feature set, generating a power data privacy protection result based on the privacy enhancement feature set, and sending the power data privacy protection result to the server. And feeding back the power data privacy protection result to the power service system. According to the method, the privacy security in the data use process is guaranteed, the utilization value of the power big data in the unstructured session scene is improved, and the problem of adaptability of a traditional power privacy protection technology in unstructured session data processing is effectively solved.
Owner:GUIZHOU POWER GRID CO LTD

Trusted cloud security confidential privacy level product service system and method

The invention discloses a trusted cloud security confidential privacy level product service method, and relates to the technical field of design of cloud computing security. The method comprises the following steps: acquiring a trusted cloud privacy security level and a hierarchical core security mechanism, establishing a binding relationship with a product, extracting technical features and performing quantitative scoring, and constructing a three-dimensional security matrix; obtaining a privacy grading service demand of the user, and establishing a demand matching model to screen a security preference grade product; obtaining different-dimension technical grade improvement times of the user security preference grade product, and carrying out synergistic effect analysis; if significant positive correlation exists, correlation analysis is carried out to obtain a dynamic correlation coefficient, a product optimization strategy is made, a three-dimensional security matrix is dynamically updated, and the trusted cloud security confidential privacy level product service system comprises a feature classification module, a product optimization module, a collaborative analysis module and an optimization updating module. According to the method, more accurate security product recommendation can be provided for the user, and the trusted cloud security service level is improved.
Owner:WUHAN TRUSTED CLOUD TECH CO LTD

Intelligent professional knowledge question and answer customer service system based on self-optimization mechanism

The invention relates to the technical field of artificial intelligence, and discloses a professional knowledge question and answer intelligent customer service system based on a self-optimization mechanism. The system comprises a user intention analysis module, a knowledge processing module, a self-optimization learning module and an interactive presentation module. A semantic understanding unit of the user intention analysis module generates a user intention signal; after the knowledge processing module receives the signal, a knowledge retrieval unit outputs related knowledge fragments and confidence, an answer generation unit forms candidate answers, and a quality evaluation unit determines an optimal answer according to the confidence; in the self-optimization learning module, a feedback analysis unit adjusts answer generation parameters according to user interaction data, a strategy adjustment unit optimizes a retrieval strategy in combination with an optimal answer and a historical dialogue, and a knowledge updating unit updates a knowledge base depending on an external knowledge source; and a multi-round dialogue management unit of the interactive presentation module adjusts a dialogue process, and a visual presentation unit outputs a natural language text and collects user feedback to a feedback analysis unit.
Owner:WUXI RONGZHI TECH CO LTD +1

Data service system inspired by brain and method thereof

The invention relates to a brain inspired data service system and a brain inspired data service method, which are characterized in that a layered architecture is constructed, the layered architecture comprises a data node cluster deployed in a mixed manner, the data node cluster specifically comprises a core node, an acquisition node and a gateway node, and the core node, the acquisition node and the gateway node are respectively used for processing core service data, real-time edge data and cross-domain connection; the small-world connection layer realizes same-domain efficient communication through high-clustering local connection, and breaks a data island through dynamic long-range cross-domain connection; the intelligent control layer integrates a DMN control center, a collaborative state monitoring engine, a prediction analysis module and a reinforcement learning driven resource scheduler. The system initializes a topological structure through a small-world network manager, and when the communication frequency of a cross-domain node exceeds a threshold value, long-range connection is dynamically inserted to ensure that the hop count of a cross-domain path is stably not higher than a preset value. The DMN control center realizes dual-mode switching based on a system load threshold; in an idle period, data pre-cleaning, knowledge graph construction, predictive pre-fetching and resource pre-allocation are executed; and optimizing routing in combination with a graph traversal algorithm in a task period.
Owner:NANJING JIHE INFORMATION TECH CO LTD

Outbound intelligent routing service system

The invention discloses an outbound intelligent routing service system, relates to the technical field of routing service, and aims to solve the problem that data quality monitoring is incomplete in a calling process. According to the method, the calling queues are sequenced, and the outbound request is initiated according to the priority, so that the high-priority task can be preferentially processed. The call-out efficiency is improved, the overall service performance is improved, when a quality problem occurs in the call process, active adjustment is carried out by adopting a jitter buffering technology, the intelligent adjustment mode can quickly respond and improve the call quality, and when the quality problem is monitored, future call parameters of the client are automatically adjusted, so that the call-out efficiency of the client is improved. The adaptive adjustment strategy can ensure that the service quality of important customers is always kept at a relatively high level, the data analysis stage comprises descriptive analysis, causal relationship analysis and trend analysis, and the analysis methods can deeply mine information and rules in data from different angles.
Owner:XUNMENG COMMUNICATION TECHNOLOGY CO LTD

Security Escrow System

Various aspects of the disclosure relate to enforcing dynamically updated network security policies in real-time (or upon an identified update) from multiple organizations and anonymously analyze computing system configuration information uploaded from third-party computing systems. An analysis engine monitors compliance information and compare the compliance information against the security rules and / or requirements for one or more enterprise networks. A visualization providing a network map with a visual representation of each product system service system may include communication links between internal applications and / or computing systems and drill-down capability to identify issues as they are occurring or are predicted to occur. The security escrow system may include a mechanism to automatically enable / disable access between third party networks and one or more enterprise computing systems in real-time based on identified compliance information.
Owner:BANK OF AMERICA CORP

Electric power business data analysis processing method and system

The invention provides a power business data analysis processing method and system. The method comprises the following steps: receiving a business expansion work order containing a structured text and an unstructured image through a business hall terminal; analyzing text key entity fields, extracting image anti-counterfeiting feature points, and mapping the image anti-counterfeiting feature points to a unified vector space through a multi-modal alignment layer to generate semantic image feature flow; loading to a hardware acceleration chip to execute parallel matrix operation, identifying a logic binding relation between entities, and outputting a nested relation topological graph; calling a historical work order decision path to train a reinforcement learning agent to generate a control strategy; comparing the similarity between the to-be-anti-fake feature point and a pre-stored template, and outputting a verification result containing a missing identifier and anti-fake abnormity; and if the field is complete and the anti-counterfeiting similarity is greater than or equal to a threshold value, releasing the work order to a service system, otherwise, freezing the work order and triggering an alarm. According to the invention, the processing efficiency is improved, the abnormal generation risk is blocked, and automatic anti-counterfeiting verification and flow control of the electric power work order are realized.
Owner:BEIJING SHUYANG SMART TECH CO LTD