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1570 results about "Service quality" patented technology

Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ=P-E. This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

Apparatus, system, and method for managing quality-of-service-assured e-business service systems

One or more SLA-specified service-level monitors and/or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monitored system does not conform to the respective quality measures. The invention includes a cross-SLA event manager that receives the monitoring events and determines which one or more SLA contracts are affected by the events. Then one or more SLA management objects (SMOs) track the SLA-specific events generated by the event manager according to each of the respective SLA contracts. The SMOs also determine how to allocate/deallocate/configure SLA management resources and/or to determine the effect of these changes on the service system operation to assure the contracted quality of service. A cross-SLA resource manager handles the SMOs' resource allocation requests and optimizes the allocation of available resources per the service provider's SLA management objectives. Finally, a SMO manager manages the execution of SMOs and facilitates the integration and management of service system testing-time and production-time activities.

Social insurance identity authentication method based on face recognition and living body detection

The invention relates to a social insurance identity authentication method based on face recognition and living body detection, which comprises implementation steps as follows: a face template base database is established and a social insurance user logs on to an identity authentication module which completes the combination of face recognition and living body detection,, a face template online update module, an audit query module, a complaint processing module and a multiple auditing module. The authentication method runs in the following way that: a user logins to generate a face template of the user, the identity authentication module which combines face recognition and living body detection is used to perform identity authentication of face video streams of the user displayed in a front-end video device; if authentication succeeds, auditing is performed while updating the template, and social insurance fund is issued; if authentication fails, a complaint program is used for multiple auditing, and if auditing by all staff passes, the social insurance can be issued. The method can improve the service quality and working efficiency of social insurance processing and can effectively restrain the loss of the social insurance fund.

Intelligent scheduling system for tail-end instant logistics

The invention discloses an intelligent scheduling system for tail-end instant logistics. The intelligent scheduling system comprises an order receiving module, an order processing module, a deliveryman searching module, an order combination module, a merchant portrait module, a deliveryman portrait module, an order dispatching decision-making module, and a deliveryman examination module. On the basis of position information of a merchant and a user as well as positioning information generated by a deliveryman terminal APP, global optimal matching is carried out on an order and a deliveryman by considering the current position of the deliveryman, the order executed by the deliveryman, portrait image of the merchant and the deliveryman, and the requirement on allocation time by the user comprehensively and then an optimal deliveryman is determined finally to complete a delivery task. On the basis of the intelligent order dispatching way, optimal order distribution is carried out at a global angle to realize optimal utilization of the whole transport capacity; the need of instant logistics and the transport capacity supply can be balanced well; the logistics delivery efficiency can be improved; the logistics delivery cost can be lowered; and the service quality of the tail-end instant logistics can be improved.

Method of providing cyber security as a service

A cyber system including a method of providing cyber security as a service is provided. The cyber system may include an integrated architecture of defensive and offensive security procedures and processes that enable enterprises to practice safe, holistic security techniques. The plurality of cyber defense procedures may include a plurality of risk-based assessment procedures, a plurality of attack-prevention procedures, a plurality of detection procedures and a plurality of response and recovery procedures. The plurality of cyber offense procedures may include a plurality of cyber weapon procedures, a plurality of cyber Intelligence, surveillance and reconnaissance procedures, a plurality of information operations target exploitation procedures and a plurality of information operations attack procedures. The cyber system may also include a plurality of overlapping processes interconnecting the plurality of cyber offense procedures and plurality of cyber defense procedures. The plurality of overlapping processes may include a change management, a configuration management, a service desk and a service-level management. The change management may be structured within an enterprise for ensuring that changes in people, facilities, technology and/or processes are smoothly and successfully implemented to achieve lasting benefits. The configuration management may establish and maintain the consistency of a product's performance, functional and physical attributes with its requirements, design and operational information throughout its life. The service desk may provide the communication needs of the users, employees and customers. Service-level management may assess the impact of change on service quality and establish performance metrics and benchmarks.

Connection management method for hybrid cloud, SDN controller and hybrid cloud system

The invention discloses a connection management method for hybrid clouds, an SDN controller and a hybrid cloud system and relates to the field of cloud computing. The method comprises the steps that the SDN controller receives a hybrid cloud connection management request sent by a hybrid cloud management platform through a northbound interface; the SDN controller determines a network device needing to be configured and network configuration information corresponding to the network device based on the hybrid cloud connection management request; and the SDN controller packages the network configuration information into a preset configuration protocol message and sends the preset configuration protocol message to the network device needing to be configured through a southbound interface. According to the method, the SDN controller and the system, on the basis of a capability of a software defined network, through expansion of functions and interfaces of the hybrid cloud management platform and the SDN controller, network cooperative management among hybrid clouds is realized; the network connection service quality among the hybrid clouds can be managed and controlled; resources such as links and routes are dynamically adjusted; and the field and application range of hybrid cloud service are expanded.

Method for supporting mobility of mobile terminal, and mobile terminal thereof

InactiveUS20100216474A1Maintaining service qualitySupport mobilityAssess restrictionSubstation equipmentMobile stationService quality
A method for supporting mobility of a mobile station and the mobile station which supports the mobility are disclosed. The method of supporting the mobility of the mobile station includes receiving cell reselection information and neighbor cell information from a base station (BS) of a present cell, wherein the cell reselection information includes thresholds for determining whether the quality of the other RAT cell shall be measured or not, wherein the neighbor cell information includes a frame duration code and a frame number of a downlink frame in the other RAT cell, wherein the frame duration code indicates the start preamble of the downlink frame; determining whether a mobile station (MS) shall measure the quality of the other RAT cell or not using the thresholds; and measuring the quality of the other RAT cell and reselecting a cell or transmitting the measured result to the BS through a measurement report message according to the measured result, if it is determined that the MS would measure the quality of the other RAT cell. Accordingly, since the mobility of the mobile station between the E-UTRAN network and the other RAT cell is supported, the mobile station can continuously receive a service while maintaining current service quality although a user moves to the other RAT cell.
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