1570 results about "Service quality" patented technology

One or more SLA-specified service-level monitors and/or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monitored system does not conform to the respective quality measures. The invention includes a cross-SLA event manager that receives the monitoring events and determines which one or more SLA contracts are affected by the events. Then one or more SLA management objects (SMOs) track the SLA-specific events generated by the event manager according to each of the respective SLA contracts. The SMOs also determine how to allocate/deallocate/configure SLA management resources and/or to determine the effect of these changes on the service system operation to assure the contracted quality of service. A cross-SLA resource manager handles the SMOs' resource allocation requests and optimizes the allocation of available resources per the service provider's SLA management objectives. Finally, a SMO manager manages the execution of SMOs and facilitates the integration and management of service system testing-time and production-time activities.

A method comprises receiving into a planning tool a representative workload for a consumer. The method further comprises receiving into the planning tool quality of service desires of the consumer which define permitted degraded performance. In certain embodiments, the permitted degraded performance is time-limited wherein demands of the representative workload may exceed a pre-defined utilization constraint for at least one resource servicing the demands for no more than a pre-defined amount of contiguous time. The planning tool determines an allocation of demand of the consumer for each of a plurality of different classes of service (COSs). In certain embodiments, a first COS provides guaranteed resource access for servicing demand allocated thereto, and a second COS provides non-guaranteed resource access for servicing demand allocated thereto. In certain embodiments, the allocation of demand to the different COSs may be determined for both a normal mode and a failure mode of operation.

In one embodiment, the invention relates to an adaptive engine for creating provisioning policies and rules for network storage provisioning, which can be driven by service level objectives. The service level objectives can be defined for a given quality of service (“QoS”) for one or more users or user groups, file systems, databases, or applications, or classes of file systems, databases, or applications. In addition, the service level objectives can define the cost, availability, time to provision, recoverability, performance and accessibility objectives for the file system, database or application.

The Physician To Patient (P2P) network system, a private & secure infrastructure for independently practicing physicians and patients for real-time electronic communication & transfer of patient health information is disclosed by the invention. The invention also discloses an efficient and natural method for creation of Electronic Medical Records by physicians in their own handwriting. The P2P network system utilizes a plurality of devices and components defined by the invention, and custom programming to integrate all equipment, devices and components of the network system. The invention also discloses a highly targeted method of advertising, the One2One Advertising, for healthcare product manufacturers to reach physicians and patients. A number of healthcare related business processes, currently executed manually are performed automatically by P2P network system software. The invention will improve the quality of services to patients, and reduce the overhead cost of the medical offices, and the healthcare industry.

A method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service. The method includes establishing a network connection between a client device and the remote network connection service via the network connection point. The network connection point may be one of a plurality of remotely located network connection points via any one of which access to the remote network connection service is obtainable. The method includes monitoring access performance of the network connection point to generate access performance data, and processing the access performance data thereby to monitor the service quality of the network connection point.

Disclosed is a method for providing a service to MS (Mobile Station) according to a service quality in a service system including MS, BTS(Base Transceiver System) that can communicate with the MS, and a profile server for storing service quality profile information for the MS. The profile server comprises storing identification information indicating a user of the MS along with service quality profiles for the services that can be provided to the MS; and upon receipt of an MS information request from the BTS scheduled to service the MS, providing service quality profiles for the MS to the BTS, and providing a service required by the MS according to a service quality profile for the service.

A method, system, and computer program for executing a network-based distributed application. An infrastructure is described that includes application containers configured to execute an application instance of the distributed application and measure quality of service metrics for the application instance. Workload management elements form a decentralized workload management layer. The workload management layer is configured to assign a workload to application containers based on the quality of service metrics received by the application containers.

The invention relates to a social insurance identity authentication method based on face recognition and living body detection, which comprises implementation steps as follows: a face template base database is established and a social insurance user logs on to an identity authentication module which completes the combination of face recognition and living body detection,, a face template online update module, an audit query module, a complaint processing module and a multiple auditing module. The authentication method runs in the following way that: a user logins to generate a face template of the user, the identity authentication module which combines face recognition and living body detection is used to perform identity authentication of face video streams of the user displayed in a front-end video device; if authentication succeeds, auditing is performed while updating the template, and social insurance fund is issued; if authentication fails, a complaint program is used for multiple auditing, and if auditing by all staff passes, the social insurance can be issued. The method can improve the service quality and working efficiency of social insurance processing and can effectively restrain the loss of the social insurance fund.

An apparatus and method for transmitting data on a contention based resource in a radio communication system. A base station broadcasts a definition of uplink contention based resource groups and a criterion for a User Equipment (UE) to use for selecting a group. The UE selects an uplink contention based resource to transmit data according to the criterion for selecting the group. The apparatus and method improve data transmission service quality of a UE in a border area of a cell may by providing an effective scheme, thereby improving uplink system capacity.

An optimized service mediation framework may use customized tokens for reducing cost and latencies per transaction. In particular, a token service and an integration service may function together to generate customized tokens for use by network components within a transaction pathway. Each network component may access information with the token for a predetermined time period and/or for a predetermined number of service calls for service processing tasks related to mapping, security, governing, bridging, transforming, orchestrating, generating events, managing workloads, routing, validating, managing cache, encrypting, queuing and staging, commodity services, transaction management, and quality of service (QoS)/resiliency, among other things.

An aggregation or combination of Content or Application Delivery Networks is disclosed to improve quality of service, including the delivery of content and media on a city, state, country and international basis. The aggregation is formed by combining multiple CDNs or ADNs so that a larger server and network footprint is created. The benefits of each CDN or ADN are aggregated to produce a better CDN/ADN service to the customer and end users.

The invention discloses an intelligent scheduling system for tail-end instant logistics. The intelligent scheduling system comprises an order receiving module, an order processing module, a deliveryman searching module, an order combination module, a merchant portrait module, a deliveryman portrait module, an order dispatching decision-making module, and a deliveryman examination module. On the basis of position information of a merchant and a user as well as positioning information generated by a deliveryman terminal APP, global optimal matching is carried out on an order and a deliveryman by considering the current position of the deliveryman, the order executed by the deliveryman, portrait image of the merchant and the deliveryman, and the requirement on allocation time by the user comprehensively and then an optimal deliveryman is determined finally to complete a delivery task. On the basis of the intelligent order dispatching way, optimal order distribution is carried out at a global angle to realize optimal utilization of the whole transport capacity; the need of instant logistics and the transport capacity supply can be balanced well; the logistics delivery efficiency can be improved; the logistics delivery cost can be lowered; and the service quality of the tail-end instant logistics can be improved.

A method of managing resources of an information system relative to clients of the system. A quality of service (QoS) message is received from a client expressing QoS requirements as parameter values. A contract is established with the client for quality of service based on the one or more parameter values. One or more resources of the system are allocated to the client based on the contract. This method enables uniform resource management and polymorphic resource allocation across multiple middleware platforms.

The embodiment of the invention discloses a DRB mapping method and device. The DRB mapping method comprises the steps that the DRB mapping mode is determined by network equipment and a terminal; According to the DRB mapping mode, whether DRB is allowed to be mapped to a permitted frequency band carrier and/or whether the DRB is allowed to be mapped to a non-permitted frequency band carrier; the network equipment and the terminal send the service data of the DRB on the specific carrier according to the determined DRB mapping mode. According to the DRB mapping method and device, the service data (such as VOIP services or online videos or games) which have a certain requirement for the service quality are not sent on the non-permitted frequency band carrier, service delay increasing caused by non-continuous working of carriers in the non-permitted frequency band and service quality reducing caused by delay variation are avoided, and the service experience of a user can be effectively improved.

The invention provides an intelligent response method, which comprises the following steps that: after a consultation question is preprocessed, constructing an inverted index for a question and answerknowledge base; through an inverted index query way, inquiring a candidate question set related to the consultation question from the question and answer knowledge base; aiming at each candidate question in the candidate question set; independently calculating a question similarity between the consultation question and the candidate question, wherein the question similarity is obtained through the linear weighting of a text similarity, a semantic similarity, a theme similarity and a syntax similarity between the consultation question and the corresponding candidate question; and finally, selecting a candidate question corresponding to the highest question similarity obtained by calculation, and inquiring the associated answer of the selected candidate question in the question and answer knowledge base as a target answer to be output. The invention also provides an electronic device and a storage medium. By use of the intelligent response method, the accuracy and the response efficiency of intelligent response can be improved, and service quality is improved.

A method is provided of predicting a degree of service-quality compliance in an IT infrastructure. The method is carried out at a current point of time within an evaluation period before the end of the evaluation period, wherein service-quality compliance means that a service-quality parameter of the IT infrastructure complies with a service-quality objective. The method includes obtaining a statistic which indicates probabilities that the service-quality parameter will comply with the service-quality objective in sub-periods of the future part of the evaluation period. The statistic is based on known compliance frequencies in equivalent sub-periods in the past. A calculation, on the basis of the statistic, indicates an estimated duration in which the service-quality objective will be complied with during the future part of the evaluation period.

The invention discloses a bus dispatching system. The bus dispatching system comprises a client-side module, a traffic information module, a bus dispatching module, a bus terminal module, a station terminal module and a communication module. The invention further provides a control method of the bus dispatching system. Before a bus of each shift departs, the dispatching system determines the initial running path of the bus according to the information of appointment passengers for going out, and if dynamic going-out requirements exist, the dispatching system adjusts the running path of the bus in time according to the bus position information and the passenger information. According to the bus dispatching system and the control method of the bus dispatching system, influence on the bus service quality by fluctuated passenger flow is effectively lowered, the passengers are allowed to make an appointment for door-to-door going-out service after the bus departs, the bus going-out flexibility of the passengers is improved effectively, and the running efficiency of the bus is also ensured.

The present invention is a method for transferring electronic vouchers over a network system for defining and rewarding an after-sales service and customer care activity. In a preferred embodiment, the method further includes a step of transferring an incentive electronic voucher for payment of an assessment of customer satisfaction.

A cyber system including a method of providing cyber security as a service is provided. The cyber system may include an integrated architecture of defensive and offensive security procedures and processes that enable enterprises to practice safe, holistic security techniques. The plurality of cyber defense procedures may include a plurality of risk-based assessment procedures, a plurality of attack-prevention procedures, a plurality of detection procedures and a plurality of response and recovery procedures. The plurality of cyber offense procedures may include a plurality of cyber weapon procedures, a plurality of cyber Intelligence, surveillance and reconnaissance procedures, a plurality of information operations target exploitation procedures and a plurality of information operations attack procedures. The cyber system may also include a plurality of overlapping processes interconnecting the plurality of cyber offense procedures and plurality of cyber defense procedures. The plurality of overlapping processes may include a change management, a configuration management, a service desk and a service-level management. The change management may be structured within an enterprise for ensuring that changes in people, facilities, technology and/or processes are smoothly and successfully implemented to achieve lasting benefits. The configuration management may establish and maintain the consistency of a product's performance, functional and physical attributes with its requirements, design and operational information throughout its life. The service desk may provide the communication needs of the users, employees and customers. Service-level management may assess the impact of change on service quality and establish performance metrics and benchmarks.

The invention discloses a resource allocation method, a resource allocation device and a resource allocation system. The resource allocation method includes the steps: utilizing a virtual machine manager to receive virtualized business characteristic information on a first server of current handling business reported respectively by all virtual machines; and allocating physical resources to the virtual machines according to the business characteristic information. By the aid of the resource allocation method adopting the scheme in the embodiment, resource allocation for the virtual machines is more reasonable, and service quality of the virtual machines for business handling is improved.

The invention discloses a connection management method for hybrid clouds, an SDN controller and a hybrid cloud system and relates to the field of cloud computing. The method comprises the steps that the SDN controller receives a hybrid cloud connection management request sent by a hybrid cloud management platform through a northbound interface; the SDN controller determines a network device needing to be configured and network configuration information corresponding to the network device based on the hybrid cloud connection management request; and the SDN controller packages the network configuration information into a preset configuration protocol message and sends the preset configuration protocol message to the network device needing to be configured through a southbound interface. According to the method, the SDN controller and the system, on the basis of a capability of a software defined network, through expansion of functions and interfaces of the hybrid cloud management platform and the SDN controller, network cooperative management among hybrid clouds is realized; the network connection service quality among the hybrid clouds can be managed and controlled; resources such as links and routes are dynamically adjusted; and the field and application range of hybrid cloud service are expanded.

The invention provides an intelligent catering management system based on the network. The intelligent catering management system comprises a background main server arranged on the network side, an intelligent terminal arranged on the user side and a restaurant server arranged in a restaurant. A database for storing restaurant information is arranged in the restaurant server, and the restaurant server is used for copying the information in the database into the background main server and is in communication with terminals in the restaurant. The terminals include the handheld service calling terminals allocated for waiters, the cook cooking management terminal arranged in a kitchen, the money collecting terminal and the customizing machine, wherein the money collecting terminal and the customizing machine are arranged at the foreground. According to the intelligent catering management system, the dining table dish ordering link, the service calling link, the kitchen dish making link, the ranking link and the money collecting link are improved, the restaurant service performance and the restaurant service quality are globally and locally improved, the system practicability is improved, and the intelligent catering management system is suitable for application and popularization.

The invention discloses a conversation voice monitoring method and system. The method comprises: collecting voice data of conversion of a server side and a client in real time; carrying out voice identification on the voice data of the service side and the client to obtain a server side identification text and a client identification text; and according to the conversation voice data of the server side and the corresponding identification text as well as the conversation voice data of the client and the corresponding identification text, carrying out real-time monitoring on the conversation voice of the server side. With the method and system, comprehensive and real-time monitoring of conversation voices of the customer service staff can be realized; and the service quality of the customer service staff is improved.

The invention discloses a chain restaurant management system, which comprises a control unit data server that is applied to deploy data in different units, process data and distribute it to different units, a processing unit data server that is applied to examine the real-time demand and stock data of different chain restaurants to control raw material purchase and production and share the data generated to the control unit data server, a distribution unit data server that is applied to examine the real-time demand and stock data of different chain restaurants, the data about the semi-finished products and finished products completed by the processing unit according to the authority distributed by the control unit data server, so as to arrange distribution for different chain restaurants, at least one chain restaurant management unit that is applied for customer order and to get statistics on the operation data of chain restaurants and then provide the data to the control unit data server. Therefore, the invention can be applied for the control and management of raw material purchase, processing and distribution, stock and sales, product quality and service quality in chain restaurants.

The invention discloses a method for monitoring long term evolution (LTE) network voice services. The method comprises a first step of collecting signaling and voice information of voice services of a 2G network, a 3G network and a 4G network of mobile communication; a second step of analyzing collected data, and generating complete voice records of every call of LTE users on the basis of multi-network multi-interface information relevance; and a third step of generating multi-dimension LTE voice service indexes on the basis of call recording information. Service quality of the voice services of LTE networks can be improved through the method.

The embodiment of the invention provides a method for analyzing user perception, which comprises the following steps of: performing performance measurement indicator analysis on the specific aspect of a resource or a resource group for providing a service according to a service type to acquire key performance indicators (KPI) of the service; analyzing the KPI to acquire key quality indicators (KQI) for objectively reflecting the service performance; and analyzing the KQI to obtain a comprehensive satisfaction degree of the service type, and presenting user service quality perception in a quality of experience (QoE) mode of quantitative score. The embodiment of the invention also provides equipment for analyzing the user perception. According to the technical scheme provided by the invention, hierarchical structure analysis is adopted in the architecture of a user perception system, the KPI and the KQI for reflecting objective perception are determined, the service level of the network for the user is finally estimated in a layer-upon-layer mapping mode of the indicators, and the satisfaction degree of the user on the provided service is represented by quantifying the service level.

A method for supporting mobility of a mobile station and the mobile station which supports the mobility are disclosed. The method of supporting the mobility of the mobile station includes receiving cell reselection information and neighbor cell information from a base station (BS) of a present cell, wherein the cell reselection information includes thresholds for determining whether the quality of the other RAT cell shall be measured or not, wherein the neighbor cell information includes a frame duration code and a frame number of a downlink frame in the other RAT cell, wherein the frame duration code indicates the start preamble of the downlink frame; determining whether a mobile station (MS) shall measure the quality of the other RAT cell or not using the thresholds; and measuring the quality of the other RAT cell and reselecting a cell or transmitting the measured result to the BS through a measurement report message according to the measured result, if it is determined that the MS would measure the quality of the other RAT cell. Accordingly, since the mobility of the mobile station between the E-UTRAN network and the other RAT cell is supported, the mobile station can continuously receive a service while maintaining current service quality although a user moves to the other RAT cell.

A device and a method for performing quality inspection on service quality of customer service staff. The method comprises: extracting, according to a preset quality inspection plan and from a call connected to a call center, original session data needed for quality inspection; analyzing the original session data according to a preset quality inspection standard, to obtain a value of more than one dimension; and performing weighted averaging on the value of more than one dimension according to a preset weight corresponding to each dimension, to obtain a quality inspection result. The device comprises a management module, a storage module, a multimedia access module, a session extraction module, a session analyzing module, and a weight scoring module. According to embodiments of the present invention, the workload of quality inspection staff is reduced, and the customer service staff is assisted to improve the service level, and interested data can be stored according to a demand of an operator, so as to provide a support for subsequent service data.

A wireless network performance management system and method. The system includes at least one collection agent for collecting data related to at least one of service coverage; service quality; and usage of public and/or private data networks for enterprise clients, and a reporting unit to graphically represent the collected data to at least one of track, troubleshoot, and analyze the one of the service coverage; the service quality; and the usage of public and/or private data networks for the enterprise clients.

The invention discloses a dynamic migration method of video tasks in an edge computing environment. Multiple ECNs (Edge Compute Nodes) are selected in an ECN cluster under the edge environment to runa task scheduling migration scheduler to be responsible for distribution and scheduling work of the tasks, and the other ECNs in the cluster undertake task migration work and provide computing resources. The computing task migration scheduler executes task migration decision in each scheduling cycle to determine whether the tasks are executed locally in the ECNs or migrated to a data center, and tasks needing to be migrated to the data center are directly sent to a task execution unit of the remote-end data center through an ECN transmission unit for analysis processing. According to the method, the tasks are dynamically scheduled and processed on the basis of meeting network bandwidth and calculation costs, goals of reducing transmission time delay of edge data and improving task analysisprocessing speed are achieved, thus low delay time and high response of a task migration process are effectively guaranteed, and video service experience of users is improved while higher video service quality is realized.