3334 results about "Service quality" patented technology

One or more SLA-specified service-level monitors and / or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monitored system does not conform to the respective quality measures. The invention includes a cross-SLA event manager that receives the monitoring events and determines which one or more SLA contracts are affected by the events. Then one or more SLA management objects (SMOs) track the SLA-specific events generated by the event manager according to each of the respective SLA contracts. The SMOs also determine how to allocate / deallocate / configure SLA management resources and / or to determine the effect of these changes on the service system operation to assure the contracted quality of service. A cross-SLA resource manager handles the SMOs' resource allocation requests and optimizes the allocation of available resources per the service provider's SLA management objectives. Finally, a SMO manager manages the execution of SMOs and facilitates the integration and management of service system testing-time and production-time activities.

A method comprises receiving into a planning tool a representative workload for a consumer. The method further comprises receiving into the planning tool quality of service desires of the consumer which define permitted degraded performance. In certain embodiments, the permitted degraded performance is time-limited wherein demands of the representative workload may exceed a pre-defined utilization constraint for at least one resource servicing the demands for no more than a pre-defined amount of contiguous time. The planning tool determines an allocation of demand of the consumer for each of a plurality of different classes of service (COSs). In certain embodiments, a first COS provides guaranteed resource access for servicing demand allocated thereto, and a second COS provides non-guaranteed resource access for servicing demand allocated thereto. In certain embodiments, the allocation of demand to the different COSs may be determined for both a normal mode and a failure mode of operation.

A method for changing service from 2G network back to 3G network includes informing access network to revise said service to be SCUDIF call service after switched back service quality being decreased in 2G network is confirmed by core network in 3G network, revising said service to be SCUDIF call service by access network according said notification.

In one embodiment, the invention relates to an adaptive engine for creating provisioning policies and rules for network storage provisioning, which can be driven by service level objectives. The service level objectives can be defined for a given quality of service (“QoS”) for one or more users or user groups, file systems, databases, or applications, or classes of file systems, databases, or applications. In addition, the service level objectives can define the cost, availability, time to provision, recoverability, performance and accessibility objectives for the file system, database or application.

The Physician To Patient (P2P) network system, a private & secure infrastructure for independently practicing physicians and patients for real-time electronic communication & transfer of patient health information is disclosed by the invention. The invention also discloses an efficient and natural method for creation of Electronic Medical Records by physicians in their own handwriting. The P2P network system utilizes a plurality of devices and components defined by the invention, and custom programming to integrate all equipment, devices and components of the network system. The invention also discloses a highly targeted method of advertising, the One2One Advertising, for healthcare product manufacturers to reach physicians and patients. A number of healthcare related business processes, currently executed manually are performed automatically by P2P network system software. The invention will improve the quality of services to patients, and reduce the overhead cost of the medical offices, and the healthcare industry.

A method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service. The method includes establishing a network connection between a client device and the remote network connection service via the network connection point. The network connection point may be one of a plurality of remotely located network connection points via any one of which access to the remote network connection service is obtainable. The method includes monitoring access performance of the network connection point to generate access performance data, and processing the access performance data thereby to monitor the service quality of the network connection point.

The utility model discloses a method of interactive device management, which is characterized in that: a mobile terminal device is used to initiate the establishment of facilities management request to a device management server conversation; the management equipment session is built between the equipment management server and the mobile terminals device, and available to display the list of clients under the services, the client list for users to choose is indicated by the mobile device, the operational options list to mobile devices is issued by the equipment management server according to the choice of users, and the corresponding operating order is issued according to the choice of users to the mobile terminal equipment; the execution of mobile terminal equipment orders is received by the operator; the equipment management server of the mobile terminal equipment is issued to the list of workable options of the next stage in accordance with an order to return to the outcome of the implementation of the mobile terminal equipment, or the information of completed operation is issued to the mobile terminal equipment and then the session is terminated. The utility model has the advantages of improving the interaction between the system and the users greatly and improving the service quality of the operation business.

Disclosed is a method for providing a service to MS (Mobile Station) according to a service quality in a service system including MS, BTS(Base Transceiver System) that can communicate with the MS, and a profile server for storing service quality profile information for the MS. The profile server comprises storing identification information indicating a user of the MS along with service quality profiles for the services that can be provided to the MS; and upon receipt of an MS information request from the BTS scheduled to service the MS, providing service quality profiles for the MS to the BTS, and providing a service required by the MS according to a service quality profile for the service.

The invention provides a smart phone customer service system based on speech analysis. Firstly, real-time recording and effectiveness detection are performed on conversation speech caused when a client calls human customer service; then related individual information of the client is extracted, voiceprint recognition is performed on client speech in the conversation speech, and the verification is performed and the conversation speech is used as client identity at the time of consulting complaints to be recorded; meanwhile, speech content recognition is performed on the conversation speech to save as written record, and text public opinion analysis is performed on the written record; speech emotion analysis is performed on the conversation speech to record speech emotion data; the effect of the consulting complaints this time is analyzed by combination of the result of the text public opinion analysis and the emotion data; final grade of the customer service is obtained by combination of the analysis results and traditional grading evaluation to perform feed-back assessment. Compared with traditional customer service systems, the smart customer service system is capable of effectively increasing service qualities of the client and achieving objectified management of customer service evaluation.

Disclosed are embodiments of a system for optimizing query processing in a federated information system. The system may be used to identify alternative query plans in a simulated environment and to calculate cost estimates associated with the alternative query plans, based not only on database statistics and query statements, but also based on workload and processing latencies associated with specific data source and with the federated information system as a whole. In addition the calculated cost estimates may also factor in data source availability and reliability. The system may use the alternative query plans and the associated cost estimates to influence query processing in a federated information system by feeding to the federated information system query plans that allow for cost-efficient query plan-level load distribution, cost-efficient query fragment plan-level load distribution, and load distribution based upon quality of service cost constraints.

A method, system, and computer program for executing a network-based distributed application. An infrastructure is described that includes application containers configured to execute an application instance of the distributed application and measure quality of service metrics for the application instance. Workload management elements form a decentralized workload management layer. The workload management layer is configured to assign a workload to application containers based on the quality of service metrics received by the application containers.

The invention relates to a social insurance identity authentication method based on face recognition and living body detection, which comprises implementation steps as follows: a face template base database is established and a social insurance user logs on to an identity authentication module which completes the combination of face recognition and living body detection,, a face template online update module, an audit query module, a complaint processing module and a multiple auditing module. The authentication method runs in the following way that: a user logins to generate a face template of the user, the identity authentication module which combines face recognition and living body detection is used to perform identity authentication of face video streams of the user displayed in a front-end video device; if authentication succeeds, auditing is performed while updating the template, and social insurance fund is issued; if authentication fails, a complaint program is used for multiple auditing, and if auditing by all staff passes, the social insurance can be issued. The method can improve the service quality and working efficiency of social insurance processing and can effectively restrain the loss of the social insurance fund.

An apparatus and method for transmitting data on a contention based resource in a radio communication system. A base station broadcasts a definition of uplink contention based resource groups and a criterion for a User Equipment (UE) to use for selecting a group. The UE selects an uplink contention based resource to transmit data according to the criterion for selecting the group. The apparatus and method improve data transmission service quality of a UE in a border area of a cell may by providing an effective scheme, thereby improving uplink system capacity.

A multilevel online tournament is provided. The first tournament round has a single bracket and each subsequent tournament round has a winners bracket and a losers bracket corresponding to a bracket in the previous tournament round. The tournament format allows players to match-up against any other player located within the same bracket. The online tournament format also allows participants to start playing match in a round of the tournament prior to the official start of that round. Thus, players are able to more quickly advance through the tournament and spend less time waiting for a suitable opponent. The tournament format also allows for players to request available tournament byes and to automatically progress when they are unable to connect with other players due to quality of service issues.

A method facilitates providing appropriate quality of service guarantees to a plurality of virtual hosts on a single physical host computer. A server application program and its child processes service communication requests made to the plurality of virtual hosts. Quality of service parameters associated with the virtual hosts are stored. Communication requests made to a specific one of the virtual hosts are detected. The quality of service parameters associated with the specific virtual host are obtained. Operating system resources are utilized to guarantee, to a child process of the server application program, a quality of service according to the obtained quality of service parameters associated with the virtual host. Communication between the virtual host and the client is allowed to proceed, the communication being managed by the child process.

An optimized service mediation framework may use customized tokens for reducing cost and latencies per transaction. In particular, a token service and an integration service may function together to generate customized tokens for use by network components within a transaction pathway. Each network component may access information with the token for a predetermined time period and / or for a predetermined number of service calls for service processing tasks related to mapping, security, governing, bridging, transforming, orchestrating, generating events, managing workloads, routing, validating, managing cache, encrypting, queuing and staging, commodity services, transaction management, and quality of service (QoS) / resiliency, among other things.

An aggregation or combination of Content or Application Delivery Networks is disclosed to improve quality of service, including the delivery of content and media on a city, state, country and international basis. The aggregation is formed by combining multiple CDNs or ADNs so that a larger server and network footprint is created. The benefits of each CDN or ADN are aggregated to produce a better CDN / ADN service to the customer and end users.

Aspects of the subject disclosure may include, for example, obtaining predicted available bandwidths for an end user device, monitoring buffer occupancy of a buffer of the end user device, determining bit rates for portions of media content according to the predicted available bandwidths and according to the buffer occupancy, and adjusting bit rates for portions of media content according to the predicted available bandwidths and according to the buffer occupancy during streaming of the media content to the end user device over a wireless network. Other embodiments are disclosed.

In a business network environment, each workstation or information access point (IAP) has installed thereon a quality of service (QoS) module to monitor the IAP's performance. The QoS module declares exceptions when it perceives that one or more of a predetermined plurality of functions or conditions of the computer has entered into a state indicative of degraded performance. At the time that an exception is declared, a snapshot is taken of the software applications running on the IAP, the amount of resources that they are using, and presence or absence of the user. As used in calculating a QoS index representative of the operational state of the IAP, exceptions are weighted to take into account the relative importance of these exceptions and the users which they affect. Because the QoS indices are time-normalized, they may be aggregated or compared across the network by an IT administrator.

The invention discloses an intelligent scheduling system for tail-end instant logistics. The intelligent scheduling system comprises an order receiving module, an order processing module, a deliveryman searching module, an order combination module, a merchant portrait module, a deliveryman portrait module, an order dispatching decision-making module, and a deliveryman examination module. On the basis of position information of a merchant and a user as well as positioning information generated by a deliveryman terminal APP, global optimal matching is carried out on an order and a deliveryman by considering the current position of the deliveryman, the order executed by the deliveryman, portrait image of the merchant and the deliveryman, and the requirement on allocation time by the user comprehensively and then an optimal deliveryman is determined finally to complete a delivery task. On the basis of the intelligent order dispatching way, optimal order distribution is carried out at a global angle to realize optimal utilization of the whole transport capacity; the need of instant logistics and the transport capacity supply can be balanced well; the logistics delivery efficiency can be improved; the logistics delivery cost can be lowered; and the service quality of the tail-end instant logistics can be improved.

The present invention describes a system for automatically monitoring and managing Service Level Agreements on behalf of Service providers (such as Application Service providers). The system is based on a specialized SLA language that can translate complex or simple Service Level Agreements into measurable and controllable criterion. The system enables Application Service providers to set up customized Service Level Agreements with customers, and monitor, modify and control all aspects of these agreements, including billing, sales, Customer Relation Management, customer support and Quality of Service. The technology on which the present invention is based is a formula driven language that translates Service Level Agreement details into commands. As such these details can be tracked and processed to produce detailed reports and summaries.

The invention discloses a virtual network function deployment method, device and system adopting NEC (network edge computing) to reduce service delay and improve service quality. According to the method, a central VNFC (virtual network function component) receives first position information sent by a user terminal, then transmits a creation request message used for creating an edge VNFC to a VNFM (virtual network function manager) and creates the first position information carried in a first request message; the VNFM transmits the first request message used for creating a virtual machine or container of the edge VNFC to a VIM (virtualized infrastructure manager) after receiving the creation request message, and the first request message carries the first position information and a mirror image of the edge VNFC; the VIM determines an edge server on the basis of the first position information and deploys the edge VNFC on the edge server on the basis of the mirror image of the edge VNFC. Accordingly, the deployment position of an edge NFC (network function component) in an NEC scene approaches the position of a user, service delay is reduced, and the service quality is improved.

A method of managing resources of an information system relative to clients of the system. A quality of service (QoS) message is received from a client expressing QoS requirements as parameter values. A contract is established with the client for quality of service based on the one or more parameter values. One or more resources of the system are allocated to the client based on the contract. This method enables uniform resource management and polymorphic resource allocation across multiple middleware platforms.

The invention discloses a mobile edge computing task unloading method in a multi-user scene, and relates to the processing technical field of mobile computing systems. The invention aims to reduce response time delay and energy consumption of a mobile device. The multi-user scene is multiple mobile devices and an MEC server which are connected. Each mobile device can select one of multiple channels between the mobile device and the MEC server to perform communication. The MEC server is connected with a center cloud server through a backbone network. The method specifically comprises the following steps: constructing a multi-user scene task unloading model; and performing a two-stage task unloading strategy based on a game theory: the first stage unloading strategy is as follows: determining whether unloading is executed on the mobile device or on the MEC server, and the second stage unloading strategy is as follows: while MEC server resources are insufficient, determining whether to wait on the MEC server or execute on the center cloud server. The method is capable of, under the precondition of guaranteeing service quality and fairness of a user, considering personal requirements of the user.

Disclosed is a method for determining, by a terminal, its mobility and deciding a time to select another cell in a mobile communication system, in which the terminal determines the mobility by using variation information in signal characteristic values of measurable specific cells, thereby appropriately controlling a size of a time restriction (e.g., Treselection) for a cell re-selection and preventing frequent occurrence of cell selection such as a ping-pong situation, thus to reduce an unnecessary service delay due to the cell re-selection and maximize a service quality for a user.

Disclosed are embodiments of a system for optimizing query processing in a federated information system. The system may be used to identify alternative query plans in a simulated environment and to calculate cost estimates associated with the alternative query plans, based not only on database statistics and query statements, but also based on workload and processing latencies associated with specific data source and with the federated information system as a whole. In addition the calculated cost estimates may also factor in data source availability and reliability. The system may use the alternative query plans and the associated cost estimates to influence query processing in a federated information system by feeding to the federated information system query plans that allow for cost-efficient query plan-level load distribution, cost-efficient query fragment plan-level load distribution, and load distribution based upon quality of service cost constraints.

The embodiment of the invention discloses a DRB mapping method and device. The DRB mapping method comprises the steps that the DRB mapping mode is determined by network equipment and a terminal; According to the DRB mapping mode, whether DRB is allowed to be mapped to a permitted frequency band carrier and / or whether the DRB is allowed to be mapped to a non-permitted frequency band carrier; the network equipment and the terminal send the service data of the DRB on the specific carrier according to the determined DRB mapping mode. According to the DRB mapping method and device, the service data (such as VOIP services or online videos or games) which have a certain requirement for the service quality are not sent on the non-permitted frequency band carrier, service delay increasing caused by non-continuous working of carriers in the non-permitted frequency band and service quality reducing caused by delay variation are avoided, and the service experience of a user can be effectively improved.

The embodiment of the invention provides a method and system for monitoring service quality. By mapping and converting the collected service performance KPI (Key Performance Indicator) into a service quality KQI (Key Quality Indicator) and a CEI (Client Experience Indicator),services utilized by the user can be systemized and applied to achieve analysis of entire network and full service, further to rapidly and accurately reflect the actual experience perception of using the services by the user. A method and system for analyzing service quality problems, provided by the embodiment of the invention, can be used for comparing the KQI with a preset threshold value through monitoring the service quality KQI; if the decrease of the service quality KQI is found, the decreased KQI is found and mapped to the KPI , and then the problems are located by analyzing the KPI; and an optimized solution is finally given to the problem in the analysis report form by combining with a knowledge base.