A business model that is dedicated to supporting a wireless messaging device. The model offers unlimited services on a dependent device, including mixed limited/unlimited usage models, pre-and post-pay models, and models not found in a conventional monthly recurring charge system. The model further includes components that address service selection, suspension, resumption, service add-ons, account limitations and restrictions, detect device compatibility with support services, account analysis, charging cycles, billing methods, third-party add-ons and interfacing, and troubleshooting support.