339 results about "Telephone call" patented technology

A wearable device that communicates with a host device can be used to initiate a communication functionality of the host device (e.g., telephone calls, text messages). The wearable device can obtain user input indicating a recipient of the communication and in some instances content for the communication and can provide an instruction to the host device. The host device can use the indicated recipient and content to initiate communication and where applicable to send the content. Recipients and / or content can be selected from predefined lists available on the wearable device.

A vehicle communication system facilitates hands-free interaction with a mobile device m a vehicle or elsewhere. Users interact with the system by speaking to it. The system processes text and processes commands. The system supports Bluetooth wireless technology for hands-free use. The system handles telephone calls, email, and SMS text messages. The user can customize the device via a user profile stored on an Internet web server.

A vehicle communication system facilitates hands-free interaction with a mobile device in a vehicle or elsewhere. Users interact with the system by speaking to it. The system processes text and processes commands. The system supports Bluetooth wireless technology for hands-free use. The system handles telephone calls, email, and SMS text messages. The user can customize the device via a user profile stored on an Internet web server.

Some embodiments provide a method for initiating a video conference using a first mobile device. The method presents, during an audio call through a wireless communication network with a second device, a selectable user-interface (UI) item on the first mobile device for switching from the audio call to the video conference. The method receives a selection of the selectable UI item. The method initiates the video conference without terminating the audio call. The method terminates the audio call before allowing the first and second devices to present audio and video data exchanged through the video conference.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

A method and system for limiting mobile device functionality when the mobile device is located in a pre-defined fixed geographic area. The mobile device may receive a local disabling signal from a disabling device, which, when detected by a Device Owner Application resident on the mobile device, limits the mobile device functionality. Alternatively, the system may use GPS based geofencing to determine that the mobile device is in a predefined geographic area, and then transmit instructions to the mobile device, where a Device Owner Application operates to restrict the mobile device functionality. Mobile device functionality may be limited by restricting the mobile device's ability to send and receive text messages, email messages and phone calls; restricting the mobile device's ability to respond to user input; restricting the mobile device's ability to utilize a web browser; and restricting the mobile device's web browser from accessing predetermined web sites.

The invention provides a multi-modal fusion fatigue screen monitoring recognition and reminding method and system, and the method comprises the steps: data collection: collecting the visual data of a screen monitoring person in real time, and synchronously collecting the physiological data; multi-modal data fusion: adopting a feature weighted fusion method based on an entropy weight method to adaptively distribute weights and generate a fusion fatigue index FFI by quantifying dynamic information entropy of each visual data and physiological data; fatigue grade classification: realizing three-level fatigue state judgment based on a fusion fatigue index FFI obtained by multi-modal data fusion and a dynamic decision tree model; and dynamic intervention: based on a fatigue grade classification result, adopting a double-channel intervention mechanism of bracelet touch alarm and automatic telephone call value length. When fatigue and inattention of a monitoring screen watchman occur, the monitoring screen watchman can be timely and accurately identified and a reminding intervention mechanism is started, so that the continuity and the safety of the monitoring screen work are ensured, and bad safety production events caused by human reasons are avoided.

Implementations are directed to dynamic adaptation of speech synthesis by an automated assistant during automated telephone call(s). In some implementations, processor(s) can select an initial voice to be utilized by the automated assistant in generating synthesized speech audio data and during an automated telephone call. However, during the automated telephone call, the processor(s) can determine to select an alternative voice to be utilized by the automated assistant in generating synthesized speech audio data and in continuing the automated telephone call. In additional or alternative implementations, and during the automated telephone call, the processor(s) can determine whether to generate any synthesized speech audio data that includes a unique personal identifier on a character-by-character basis or the unique personal identifier on a non-character-by-character basis. In additional or alternative implementations, and during the automated telephone call, the processor(s) can determine whether to inject pause(s) into any synthesized speech audio data that is generated.

A method of verifying that incoming telephone calls to respective customers originate from a business entity known to the customers that includes: receiving data transmitted from a customer application on a first customer device that notifies of a triggering event occurring; generating a business-side version of the verification code for use in association with the first authentication attempt; generating, by the first customer device, a customer-side version of the verification code for use in association with the first authentication attempt; generating a user interface showing the customer-side version of the verification code; and transmitting the generated business-side version of the verification code to a first agent device for authenticating that the first telephone call originates from a first business entity by enabling a comparison verifying that the customer-side version and the business-side version of the verification code are equal.

Embodiments include methods, systems, and computer program products for communication control. One such embodiment receives a telephone call from a plain old telephone service (POTS) device. The telephone call includes a telephone number corresponding to a destination device. Next, a ringing tone is provided to the POTS device and the telephone number is transmitted to a proxy agent. A message is received from the proxy agent. The message indicates that a telephonic connection has been established between the proxy agent and the destination device. Responsive to receiving the message from the proxy agent, a real-time communications connection between the POTS device and the destination device is created by providing answer signaling for the received telephone call to the POTS device.

To improve the efficiency of calling specified call recipients. [Solution] The call program causes the processor to realize a call function for making a call to the recipient terminal to be called, a recipient voice acquisition function for acquiring the recipient voice input to the recipient terminal, a speech voice generation function for generating a speech voice to be transmitted to the recipient terminal based on the content of the recipient voice, a speech function for transmitting the speech voice to the recipient terminal, and a speaker switching function for switching the input channel of the speech voice to be transmitted to the recipient terminal to the user of the speaker terminal when the recipient voice satisfies a predetermined condition.

An example operation may include one or more of implementing a trained artificial intelligence (AI) model using a neural network training capability with at least one of call log data of calls determined to have an activity risk, activity risk data, activity context, and model feedback data, capturing audio from an ongoing telephone call, converting the audio from the ongoing telephone call into text, obtaining context of an activity from a computing device, executing the trained AI model to generate an activity risk profile based on the text and the context of the ongoing telephone call, and executing an action during the ongoing telephone call based on the activity risk profile.

Embodiments described herein provide for automatically authenticating telephone calls to an enterprise call center. The system disclosed herein builds on the trust of a data channel for the telephony channel. Certain types of authentication information can be received through the telephony channel, as well. But the mobile application associated with the call center system may provide additional or alternative forms of data through the data channel. The system may send requests to a mobile application of a device to provide information that can reliably be assumed to be coming from that particular device, such as a state of the device and / or a user's response to push notifications. In some cases, the authentication processes may be based on quantity and quality of matches between certain metadata or attributes expected to be received from a given device as compared to the metadata or attributes received.

A speech recognition system according to one embodiment includes: a speech recognition control part configured to determine whether or not to execute speech recognition on a real-time basis, on voice data that is obtained from a voice telephone call; a speech recognition part configured to execute the speech recognition on the voice data when execution of the speech recognition on a real-time basis is determined, and generate text that represents an outcome of the speech recognition; and a UI providing part configured to display a screen, on which the generated text can be referenced on a real-time basis, on a terminal connected via a communication network, and the speech recognition control part is further configured to determine, when the screen is displayed on the terminal, executing the speech recognition on a real-time basis, on voice data being a source of text that can be referenced on the screen.

Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

There is provided a portable terminal device 2 that notifies a television receiver 1 of a received phone call or mail. The portable terminal device 2 includes a communication unit 210 that receives a phone call or mail and communicates with the television receiver, a notification execution unit 203c that performs control in a case where information of the phone call or the mail received by the communication unit is notified to the television receiver, and a posture detection execution unit 203e that detects a posture of the portable terminal device. In a case where the communication unit receives a phone call or mail, the notification execution unit changes content of the information of the received phone call or mail according to a detection result of the posture detection execution unit and notifies the television receiver of the changed content.

A method and system for controlling a GUI on a user's network-connected device, the control being provided by a telephone call between the user and a speech recognition and speech synthesis system. An example of a restaurant ordering system is provided. The user calls a phone number and is guided through a verbal ordering process that includes one or more of: adding an item, deleting an item, changing quantities, changing sizes, and changing details of an item. The user's choices are added to a display so that a current status of the order is visible to the user. The GUI is updated as changes are made to the order. The GUI can also request additional information, upsell items, and show menus. The GUI aids the user in confirming that the order is correct. The system provides the final order to a restaurant for fulfillment.

The present disclosure relates in general to tools and techniques for deterring or blocking unsolicited telephone calls which includes searching and determining that the originating telephone number is in phone directory / phone book / contact list of the called party, and based on this determination, connecting the calling party to the called party if the originating telephone number is present in the phone directory / phone book / contact list. The method further comprises disconnecting the call, in case the calling party cannot be charged. The calling party may optionally be informed through a text message that their call could not be connected without payment of charges as the call to the called party is chargeable.

A telephonic routing system to enable rerouting a call between a live agent and an automated agent is provided. The system may include a receiver configured to receive a telephonic call from a caller. The system may also include a router configured to route the telephonic call to a first communication pathway where the first communication pathway may connect the telephonic call to a live agent headset device. The system may also include a processor configured to retrieve a customer profile associated with a phone number of the telephonic call and display authentication data, on a graphical user interface (“GUI”) of a computing device associated with the live agent headset device. The router may be further configured to reroute the telephonic call to a second communication pathway for verifying an authenticity of the caller. The second communication pathway may establish a connection between the telephonic call and the automated agent.

To provide functions for consultation on communication contents and for preventing special fraud, in private consultation.SOLUTION: A private consultation manager system includes means for generative AI to check contents of emails and telephone calls, means for providing a function for consultation on communication contents, and means for providing a function for special fraud prevention.SELECTED DRAWING: Figure 1

A method is implemented by a device and includes receiving a position ID; determining whether a first input was received on a first pad of the device within a predetermined period of the receiving; transmitting a device communication request via a first wireless connection of the device, wherein the communication request indicates the position ID; and receiving, via the first wireless connection, a communication response including audio of a telephone call.

Telephone calls can be automatically verified by a telecommunication system using identity information about the caller. For example, a telecommunication system can receive a communication associated with a caller requesting to make a telephone call to a recipient. The communication can include a reference to a security certificate. The telecommunication system can access the security certificate, the security certificate having a public key and a document identifier. The telecommunication system can retrieve identity information from a storage location using the document identifier. In response to verifying the identity information using the public key, the telecommunication system can flag the caller as verified.

A method may include receiving, over a first wired phone line interface of a computing device, a telephone call with an originating call identification; passing the telephone call to an attached phone over a second wired phone line interface; matching, at the computing device, the originating call identification to a number list of a plurality of number lists; based on the number list, assigning, using the computing device, the telephone call a threat level; and presenting, on a display device of the computing device, an identification of the threat level.

A facsimile apparatus having a fax communication function of transmitting and receiving facsimile image data via an exchange and a modem, and a telephone call function of switching to an external telephone. The facsimile apparatus includes: a first terminal to which a facsimile line cable should be connected; a second terminal to which the external telephone should be connected; a line voltage detection sensor which is connected to the first terminal and detects a line voltage of the exchange; a selector switch which makes a switch as to whether the second terminal should be further connected to the line voltage detection sensor; and a controller. The controller controls the selector switch and determines, based on a first line voltage detected by the line voltage detection sensor, and a second line voltage detected by the line voltage detection sensor, a connection state of the facsimile line cable.

An object of a system according to an embodiment is to visually display the voice of a telephone and improve the quality of the voice.SOLUTION: A system includes a collection unit, an analysis unit, a display unit, a complementary unit, and a noise canceling unit. The collection unit collects a telephone voice. The analysis unit analyzes the voice collected by the collection unit. The display unit visually displays the data generated by the analysis unit. The complementing unit complements the voice analyzed by the analysis unit on the basis of the context. The noise cancelling unit performs noise cancelling for improving the quality of sound.SELECTED DRAWING: Figure 1

To provide a system.SOLUTION: A system includes: means for incorporating a chatbot; means for providing information related to procedures of a public institution; means for providing information on documents required for the procedures of the public institution; means for providing information on whether to perform the procedures of the public institution via postal service; and means for making a telephone call to a specific department within the public institution.SELECTED DRAWING: Figure 1

1. Name of the product in this design: Body of a telephone. 2. Purpose of this design: It is used partially for the main body of a telephone, and the whole design is used for making and receiving telephone calls. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1. 5. Other matters requiring explanation: In this application, the parts indicated by solid lines are the parts that are claimed to be protected, while the parts indicated by dashed lines do not constitute the parts that are claimed to be protected.

1. Name of the product in this design: Headphones (PTT01). 2. Purpose of this design: for answering telephone calls, playing audio, etc. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.

To provide a facsimile device capable of detecting incorrect connection or non-connection of a fax line cable without separately adding a circuit for voltage detection.SOLUTION: A facsimile device has a fax communication function for sending and receiving fax image data to and from an external facsimile device, and a telephone call function capable of switching to and communicating with an external telephone. The facsimile device includes a first terminal to which a fax line cable is to be connected, a second terminal to which the external telephone is to be connected, a line voltage detection unit connected to the first terminal and for detecting the line voltage of an exchange, a switching unit for switching the connection between the second terminal and the line voltage detection unit, and a control unit for controlling a modem, the line voltage detection unit, and the switching unit. The control unit determines the connection state of the fax line cable based on a first line voltage detected by the line voltage detection unit when only the first terminal is connected to the line voltage detection unit, and a second line voltage detected by the line voltage detection unit when the first terminal and the second terminal are connected to the line voltage detection unit.SELECTED DRAWING: Figure 3

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.