109 results about "Telephone call" patented technology

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

An example operation may include one or more of implementing a trained artificial intelligence (AI) model using a neural network training capability with at least one of call log data of calls determined to have an activity risk, activity risk data, activity context, and model feedback data, capturing audio from an ongoing telephone call, converting the audio from the ongoing telephone call into text, obtaining context of an activity from a computing device, executing the trained AI model to generate an activity risk profile based on the text and the context of the ongoing telephone call, and executing an action during the ongoing telephone call based on the activity risk profile.

Telephone calls can be automatically verified by a telecommunication system using identity information about the caller. For example, a telecommunication system can receive a communication associated with a caller requesting to make a telephone call to a recipient. The communication can include a reference to a security certificate. The telecommunication system can access the security certificate, the security certificate having a public key and a document identifier. The telecommunication system can retrieve identity information from a storage location using the document identifier. In response to verifying the identity information using the public key, the telecommunication system can flag the caller as verified.

An object of a system according to an embodiment is to visually display the voice of a telephone and improve the quality of the voice.SOLUTION: A system includes a collection unit, an analysis unit, a display unit, a complementary unit, and a noise canceling unit. The collection unit collects a telephone voice. The analysis unit analyzes the voice collected by the collection unit. The display unit visually displays the data generated by the analysis unit. The complementing unit complements the voice analyzed by the analysis unit on the basis of the context. The noise cancelling unit performs noise cancelling for improving the quality of sound.SELECTED DRAWING: Figure 1

1. Name of the product in this design: Body of a telephone. 2. Purpose of this design: It is used partially for the main body of a telephone, and the whole design is used for making and receiving telephone calls. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1. 5. Other matters requiring explanation: In this application, the parts indicated by solid lines are the parts that are claimed to be protected, while the parts indicated by dashed lines do not constitute the parts that are claimed to be protected.

1. Name of the product in this design: Headphones (PTT01). 2. Purpose of this design: for answering telephone calls, playing audio, etc. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

An object of the present disclosure is to provide a telephone response support device capable of automatically performing a response suitable for a telephone content.SOLUTION: A telephone response support device according to the present disclosure includes a telephone information acquisition unit, a registration information acquisition unit, and a response information generation unit, wherein the telephone information acquisition unit acquires telephone information based on an incoming telephone call from a customer, the registration information acquisition unit acquires registration information associated with the telephone information, and the response information generation unit generates response information related to a response to the incoming telephone call based on the registration information.SELECTED DRAWING: Figure 1

Disclosed is a system for AI-based auction bidding and a method thereof. The method includes receiving a sign-up request for an auction. The method includes initiating, by an AI bidding bot, a phone call to a mobile device of the client before the initiating the auction process. The method also includes presenting a disclaimer to the client specifying bid finality, bidding currency, urgency of bidding, and liability limitations. The method further includes presenting bid amounts to the client and requesting confirmation of the bid amounts. The method also includes receiving the bid confirmation from a client as a voice prompts. The method includes sending the voice prompt to an NLP engine and converting voice prompt to text data. The method further includes updating, by the AI bidding bot, the database with the confirmed bid. The method also includes automatically transmitting the confirmed bid to a central site via Webhook.

The application discloses an information transmission method, and belongs to the technical field of communication. The method comprises the following steps: in the case that a rescue party device is in a call connection, a request authorization instruction sent by a 5G message service system is received, the request authorization instruction carries permission information of the rescue party device requesting to access a distress party device; whether the rescue party device is allowed to access related data of the distress party device is prompted according to the request authorization instruction; in the case that the rescue party device is allowed to access the related data of the distress party device, distress information is acquired; then, a first 5G message carrying the distress information is sent to the 5G message service system. In this way, the distress information of the distress party is synchronized to the rescue party through the 5G message, the most effective risk avoidance scheme can be accurately given to the distress party, the inaccuracy of the distress information transmitted through the telephone call is avoided, the risk avoidance delay caused by the inaccuracy is avoided, and the rescue efficiency is improved.

To provide an automatic telephone answering system that reduces the cost of sending messages while reducing the burden on operators to respond to telephone calls by sending messages when a customer selects not to send a message or when the call is interrupted in an automatic telephone answering process. [Solution] The message sending IVR system performs audio playback processing during a call with a telephone caller, and includes a call end determination unit during audio playback that determines whether the caller has ended the call while the audio is being played back, and a call end determination unit during standby that determines whether the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio.If the call end determination unit during audio playback determines that the caller has ended the call while the audio is being played back by the audio playback unit, or if the call end determination unit during standby determines that the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio, and if it determines that the caller's telephone number is a mobile phone number, it sends a message to that mobile phone number.

To provide a customer service system, a customer service program and its providing method for improving the efficiency of the whole industry and customer satisfaction.SOLUTION: In the customer service system, the communication control server includes a communication protocol control unit that executes control corresponding to each communication protocol for transmitting and receiving voice information, character information, or data by a call, and the application server includes a communication history recording unit that records history data transmitted and received through the communication protocol control unit and information on the communication protocol when the history data is transmitted and received in association with each other as thread data, and a display control unit that displays a list of the thread data. The communication control server is also provided with a communication protocol switching part 110a for executing the transmission / reception of information in the communication protocol control part by the communication protocol corresponding to the selection of a manipulator or the communication protocol associated with the existing thread.SELECTED DRAWING: Figure 2

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

In accordance with some embodiments, an electronic device is described. A user interface is displayed while detecting an incoming call from a first phone number. In response to detecting the incoming call and in accordance with a determination that the first phone number for the incoming call does not correspond to an entry in a contact list, the first phone number corresponding to the incoming call is displayed. In response to detecting the incoming call and in accordance with a determination that the first number for the incoming call corresponds to a first entry in the contact list, a name associated with the first entry and / or a graphic associated with the first entry is displayed, without displaying the first phone number.

In V-shaped calling, the notification telephone number selected or set as the call notification telephone number is notified to the called telephone, thereby improving user convenience. [Solution] The telephone calling system includes an exchange and an information processing device. The information processing device is capable of communicating with the exchange and a user terminal operated by a user of a calling telephone. The information processing device transmits candidate telephone numbers that the user of the user terminal can notify as a calling telephone number to the user terminal, and when the information processing device receives from the user terminal a notification telephone number to be notified to a second telephone, transmits a first command to the exchange to make a first call to a first telephone, and when the information processing device receives from the exchange information indicating that the first telephone has answered the first call, transmits a second command to the exchange to notify the second telephone of the notification telephone number as a calling notification telephone number and make a second call to a destination telephone.

Methods and systems for estimating call urgency of incoming telephone calls in order to improve call queue management and efficiency with respect to telephone support systems are provided. The method includes: receiving a first incoming telephone call from a first person; determining a geographical location from which the first incoming telephone call is originated; retrieving news information that relates to the geographical location; and assessing, based on the news information, an urgency of the first incoming telephone call. The assessed urgency is then usable for assigning a priority to the first incoming telephone call and determining an order of handling the first incoming telephone call with respect to other incoming telephone calls. The news information may indicate that a natural disaster, a weather event, or a crisis caused by human activity has occurred, and that the urgency is relatively high as a result.

A human and a first AI agent are connected in a conversation which may be spoken (via telephone call) or via text (such as in a mobile or other messaging application). Keywords or phrases identified from the conversation are then compared to entries in an intent database to identify (a) an intent of the human indicating why they joined the conversation. (b) a necessity for involving a second agent in the conversation; and / or (c) based on the intent, which of several other agents are an appropriate match for the second agent. The second agent is then gracefully involved in the conversation by ensuring the human is continuously engaged until the second agent is available.

A method and a system for authenticating an identity of a telephone caller are provided. The method includes: receiving an incoming telephone call from a calling party; extracting a telephone number that is associated with the incoming telephone call; receiving, from a carrier associated with the incoming telephone call, verification information that indicates whether the incoming telephone call has been verified by the carrier with respect to a STIR / SHAKEN standard; retrieving profile information that is associated with the extracted telephone number; and determining, based on the verification information and the profile information, whether to authenticate an identity of the calling party.

The invention discloses a network security system driven by artificial intelligence. The network security system is designed to detect, analyze and relieve wide network threats in real time. The network security system comprises a data receiving module which is responsible for gathering diversified data types, including images from various sources, text content and URLs (Uniform Resource Locator). The AI analysis module processes the received data using image recognition, optical character recognition, and semantic analysis, and identifies potential threats, such as phishing attacks, fraud, and propagation of malicious content. And a link analysis module evaluates the security of the URL through the dynamic white list and black list, and performs AI-based evaluation on unknown links. The audio interface expands threat detection to audio-based communication, integrates voice-to-text and text-to-voice functions, and enables the system to analyze fraud or malicious intentions that may exist in a telephone call.

An advertisement support system, an advertisement support method, and a program are provided that efficiently output information relating to appropriate targeting of performance-based advertisements. [Solution] The information processing system, which is an advertising support system, has at least one control unit, which acquires telephone call data and the telephone number of the caller, assigns a weighting value to the person based on the call data, and outputs the weighting value assigned to the person and information related to the person's telephone number as information related to the targeting of programmatic advertising.

A captioned telephone service (CTS) system provides a transcription service and a speech-to-text and text-to-speech converting service for the deaf or hard-of-hearing user with a speech disorder during a phone call between the user and the peer. The CTS system transcribes the peer's voice into text to be displayed on the user's device. The CTS system transcribes the user's voice into text based on the database storing user's spoken audios and corresponding texts, and converts the text into a clear and articulate speech to be sent to the peer's device instead of the user's voice in order to help the peer better understand what the user said. The CTS system includes a speech-to-text handler and a text-to-speech handler. The speech-to-text handler transcribes user's voice into text using the database, and the text-to-speech handler converts the text into a clear and articulate speech.

Method for generating an acoustic output signal which can be transmitted from the vehicle (1) to an external communication terminal (29) for the purpose of conducting a telephone call using a hands-free device (10) of a vehicle (1), in which the following steps are carried out: - Performing an environmental analysis in which acoustic signals in the passenger compartment (2) of the vehicle (1) are recorded with at least one detection unit (13, 15, 17, 19); - Categorizing the captured acoustic signals into signal type categories using a categorization module (22); - Providing a selection module (23) for selecting categorized acoustic signals for the at least one acoustic output signal; - Configuring the acoustic output signal with a configuration module (24) by performing at least one selection of those categorized acoustic signals with the selection module (23) which are to be part of the at least one acoustic output signal; - Providing at least one configured acoustic output signal, characterized by, - that the environmental analysis is carried out before the start of a telephone conversation, - and that the configuration of the acoustic output signal is carried out automatically by the configuration module (24) depending on past telephone calls with the hands-free device (10) and / or depending on the call party to be called and / or depending on the number of vehicle occupants (7, 8, 9) in the passenger compartment (2) of the vehicle (1) and / or depending on the positions of vehicle occupants (7, 8, 9) in the passenger compartment (2) of the vehicle (1).

The invention relates to the technical field of unmanned aerial vehicle mounted equipment control, and discloses a control system and method of an unmanned aerial vehicle integrated shouting and lighting equipment, and the system comprises a main control module, a wireless communication module, an audio processing module, a power amplification module, a lighting unit and a loudspeaker. Establishing a full duplex call link; the main control module is used for controlling the audio processing module and the lighting unit, analyzing a dual-tone multi-frequency signal generated by a user key in the call process in real time and converting the dual-tone multi-frequency signal into a decoding instruction signal, and the main control module controls the audio processing module or the lighting unit according to the instruction signal, so that remote operations such as shouting, two-way call, recording playing, light switching, brightness adjustment and the like are realized. The method solves the problems of tedious control mode, limited communication distance and single control channel of the existing equipment, and has the remarkable advantages of no need of installation and application, capability of carrying out beyond-visual-range two-way conversation and diverse and reliable control modes.

A system and method are disclosed for automatically connecting outbound facility-originated telephone calls, such as calls placed by detainees from correctional, detention, or other secured facilities. The system includes a receiving interactive voice response (IVR) server configured to accept incoming calls and a controller configured to process preamble audio associated with the calls. The controller streams the audio to a speech recognition service, obtains a transcription, and transmits the transcription to an artificial intelligence module that determines a dual-tone multi-frequency (DTMF) tone required to accept the call. The controller instructs the receiving IVR server to issue the identified DTMF tone, thereby completing the call connection without human intervention or reliance on preconfigured facility information. The system may communicate with external services using application programming interfaces, structured data formats such as JSON or XML, and telecommunication protocols such as direct inward dialing, public switched telephone network, or equivalent mechanisms.

The application discloses an alarm auxiliary rescue method and device, and relates to the technical field of telephone calling. The alarm auxiliary rescue method comprises the following steps: acquiring a calling number and alarm content of an alarm; acquiring a relationship graph corresponding to the calling number, wherein the relationship graph comprises preset contact telephone numbers and preset contact basic information; acquiring the preset contact telephone numbers meeting the conditions according to the alarm content and the contact basic information; judging whether the number of the preset contact telephone numbers meeting the conditions is greater than or equal to a recommended personnel number; if yes, acquiring a preset dialogue; and respectively carrying out conversations with each preset contact telephone number meeting the preset condition according to the preset dialogue. According to the application, the condition of the auxiliary rescue personnel is determined according to the alarm content, and when the auxiliary rescue personnel meets the condition, the auxiliary personnel is informed to carry out auxiliary rescue, so that manpower and material resources can be intelligently allocated to the greatest extent, and especially some events with relatively high urgency but low danger can be coped with.

The system according to the embodiment includes an analysis unit, a determination unit, and a ringing unit.The analysis unit analyzes the content of a telephone call. The determination unit determines, based on the content analyzed by the analysis unit, whether the call is a safe call. The ringing unit sounds a ringtone when the determination unit determines that the call is a safe call.

This application provides a vehicle emergency call method, apparatus, device, and storage medium. The method includes: in response to receiving an activation operation of the emergency call function, sending an emergency call signal to a vehicle-to-everything (V2X) big data platform through the vehicle's vehicle control system; obtaining vehicle model information, owner's contact information, and emergency contact's contact information through the V2X big data platform; sending a telephone call to the terminal device used by the emergency contact based on the emergency contact's contact information through the V2X big data platform; and, upon connection of the telephone call, sending voice information including vehicle model information and owner's contact information to the terminal device. This method can automatically send a voice call to the emergency contact without requiring manual processing of the emergency call function, thus improving call efficiency and reducing costs.

A system and method are described that includes initiating an online video call between a healthcare provider device and a patient device. The method also includes receiving a request to place a phone call, separate from the online video call, from the healthcare provider device to the patient device from within the online video call. The method further includes initiating the phone call between the healthcare provider device and the patient device from within the online video call without disconnecting the healthcare provider device from the online video call.

A system for transitioning a telephony or in-person servicing to an artificial intelligence (AI) chat session is disclosed. The system may receive a phone call from a user device associated with a user, and transmit a voice request for personally identifiable information associated with the user. The system may also receive and authenticate the requested personally identifiable information and, in response, generate an authentication token. The system may further receive a servicing intent from the user device, and generate a corresponding servicing intent token. Also, the system may generate an API call to an AI chatbot model, transmit the authentication token and the servicing intent token to the AI chatbot model, and map the servicing intent token to a stored servicing intent. Finally, the system may transmit a message to the user device via the AI chat session.