200 results about "Telephone call" patented technology

Some embodiments provide a method for initiating a video conference using a first mobile device. The method presents, during an audio call through a wireless communication network with a second device, a selectable user-interface (UI) item on the first mobile device for switching from the audio call to the video conference. The method receives a selection of the selectable UI item. The method initiates the video conference without terminating the audio call. The method terminates the audio call before allowing the first and second devices to present audio and video data exchanged through the video conference.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

A method and system for limiting mobile device functionality when the mobile device is located in a pre-defined fixed geographic area. The mobile device may receive a local disabling signal from a disabling device, which, when detected by a Device Owner Application resident on the mobile device, limits the mobile device functionality. Alternatively, the system may use GPS based geofencing to determine that the mobile device is in a predefined geographic area, and then transmit instructions to the mobile device, where a Device Owner Application operates to restrict the mobile device functionality. Mobile device functionality may be limited by restricting the mobile device's ability to send and receive text messages, email messages and phone calls; restricting the mobile device's ability to respond to user input; restricting the mobile device's ability to utilize a web browser; and restricting the mobile device's web browser from accessing predetermined web sites.

The invention provides a multi-modal fusion fatigue screen monitoring recognition and reminding method and system, and the method comprises the steps: data collection: collecting the visual data of a screen monitoring person in real time, and synchronously collecting the physiological data; multi-modal data fusion: adopting a feature weighted fusion method based on an entropy weight method to adaptively distribute weights and generate a fusion fatigue index FFI by quantifying dynamic information entropy of each visual data and physiological data; fatigue grade classification: realizing three-level fatigue state judgment based on a fusion fatigue index FFI obtained by multi-modal data fusion and a dynamic decision tree model; and dynamic intervention: based on a fatigue grade classification result, adopting a double-channel intervention mechanism of bracelet touch alarm and automatic telephone call value length. When fatigue and inattention of a monitoring screen watchman occur, the monitoring screen watchman can be timely and accurately identified and a reminding intervention mechanism is started, so that the continuity and the safety of the monitoring screen work are ensured, and bad safety production events caused by human reasons are avoided.

A method of verifying that incoming telephone calls to respective customers originate from a business entity known to the customers that includes: receiving data transmitted from a customer application on a first customer device that notifies of a triggering event occurring; generating a business-side version of the verification code for use in association with the first authentication attempt; generating, by the first customer device, a customer-side version of the verification code for use in association with the first authentication attempt; generating a user interface showing the customer-side version of the verification code; and transmitting the generated business-side version of the verification code to a first agent device for authenticating that the first telephone call originates from a first business entity by enabling a comparison verifying that the customer-side version and the business-side version of the verification code are equal.

An example operation may include one or more of implementing a trained artificial intelligence (AI) model using a neural network training capability with at least one of call log data of calls determined to have an activity risk, activity risk data, activity context, and model feedback data, capturing audio from an ongoing telephone call, converting the audio from the ongoing telephone call into text, obtaining context of an activity from a computing device, executing the trained AI model to generate an activity risk profile based on the text and the context of the ongoing telephone call, and executing an action during the ongoing telephone call based on the activity risk profile.

A method is implemented by a device and includes receiving a position ID; determining whether a first input was received on a first pad of the device within a predetermined period of the receiving; transmitting a device communication request via a first wireless connection of the device, wherein the communication request indicates the position ID; and receiving, via the first wireless connection, a communication response including audio of a telephone call.

Telephone calls can be automatically verified by a telecommunication system using identity information about the caller. For example, a telecommunication system can receive a communication associated with a caller requesting to make a telephone call to a recipient. The communication can include a reference to a security certificate. The telecommunication system can access the security certificate, the security certificate having a public key and a document identifier. The telecommunication system can retrieve identity information from a storage location using the document identifier. In response to verifying the identity information using the public key, the telecommunication system can flag the caller as verified.

An object of a system according to an embodiment is to visually display the voice of a telephone and improve the quality of the voice.SOLUTION: A system includes a collection unit, an analysis unit, a display unit, a complementary unit, and a noise canceling unit. The collection unit collects a telephone voice. The analysis unit analyzes the voice collected by the collection unit. The display unit visually displays the data generated by the analysis unit. The complementing unit complements the voice analyzed by the analysis unit on the basis of the context. The noise cancelling unit performs noise cancelling for improving the quality of sound.SELECTED DRAWING: Figure 1

1. Name of the product in this design: Body of a telephone. 2. Purpose of this design: It is used partially for the main body of a telephone, and the whole design is used for making and receiving telephone calls. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1. 5. Other matters requiring explanation: In this application, the parts indicated by solid lines are the parts that are claimed to be protected, while the parts indicated by dashed lines do not constitute the parts that are claimed to be protected.

1. Name of the product in this design: Headphones (PTT01). 2. Purpose of this design: for answering telephone calls, playing audio, etc. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

The present invention relates to telecommunications and specifically to methods and systems for enabling Internet-based telephone calls using Over-the-Top (OTT) communication services while ensuring compliance with jurisdictional regulatory requirements. Described herein are techniques for binding a non-mobile device, such as a laptop or tablet, to a mobile device capable of providing real-time location information. The binding is established through a local proximity network using short-range wireless communication protocols. The mobile device transmits its connectivity status and location data to either the non-mobile device or a cloud-based communication service, which then acts as a gatekeeper to permit or inhibit call initiation based on the received status information. This system ensures that calls made from the non-mobile device can be accurately located in real-time, facilitating compliance with regulations that mandate location verification for emergency services and lawful intercepts.

An object of the present disclosure is to provide a telephone response support device capable of automatically performing a response suitable for a telephone content.SOLUTION: A telephone response support device according to the present disclosure includes a telephone information acquisition unit, a registration information acquisition unit, and a response information generation unit, wherein the telephone information acquisition unit acquires telephone information based on an incoming telephone call from a customer, the registration information acquisition unit acquires registration information associated with the telephone information, and the response information generation unit generates response information related to a response to the incoming telephone call based on the registration information.SELECTED DRAWING: Figure 1

Disclosed is a system for AI-based auction bidding and a method thereof. The method includes receiving a sign-up request for an auction. The method includes initiating, by an AI bidding bot, a phone call to a mobile device of the client before the initiating the auction process. The method also includes presenting a disclaimer to the client specifying bid finality, bidding currency, urgency of bidding, and liability limitations. The method further includes presenting bid amounts to the client and requesting confirmation of the bid amounts. The method also includes receiving the bid confirmation from a client as a voice prompts. The method includes sending the voice prompt to an NLP engine and converting voice prompt to text data. The method further includes updating, by the AI bidding bot, the database with the confirmed bid. The method also includes automatically transmitting the confirmed bid to a central site via Webhook.

The application discloses an information transmission method, and belongs to the technical field of communication. The method comprises the following steps: in the case that a rescue party device is in a call connection, a request authorization instruction sent by a 5G message service system is received, the request authorization instruction carries permission information of the rescue party device requesting to access a distress party device; whether the rescue party device is allowed to access related data of the distress party device is prompted according to the request authorization instruction; in the case that the rescue party device is allowed to access the related data of the distress party device, distress information is acquired; then, a first 5G message carrying the distress information is sent to the 5G message service system. In this way, the distress information of the distress party is synchronized to the rescue party through the 5G message, the most effective risk avoidance scheme can be accurately given to the distress party, the inaccuracy of the distress information transmitted through the telephone call is avoided, the risk avoidance delay caused by the inaccuracy is avoided, and the rescue efficiency is improved.

To provide an automatic telephone answering system that reduces the cost of sending messages while reducing the burden on operators to respond to telephone calls by sending messages when a customer selects not to send a message or when the call is interrupted in an automatic telephone answering process. [Solution] The message sending IVR system performs audio playback processing during a call with a telephone caller, and includes a call end determination unit during audio playback that determines whether the caller has ended the call while the audio is being played back, and a call end determination unit during standby that determines whether the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio.If the call end determination unit during audio playback determines that the caller has ended the call while the audio is being played back by the audio playback unit, or if the call end determination unit during standby determines that the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio, and if it determines that the caller's telephone number is a mobile phone number, it sends a message to that mobile phone number.

To provide a customer service system, a customer service program and its providing method for improving the efficiency of the whole industry and customer satisfaction.SOLUTION: In the customer service system, the communication control server includes a communication protocol control unit that executes control corresponding to each communication protocol for transmitting and receiving voice information, character information, or data by a call, and the application server includes a communication history recording unit that records history data transmitted and received through the communication protocol control unit and information on the communication protocol when the history data is transmitted and received in association with each other as thread data, and a display control unit that displays a list of the thread data. The communication control server is also provided with a communication protocol switching part 110a for executing the transmission / reception of information in the communication protocol control part by the communication protocol corresponding to the selection of a manipulator or the communication protocol associated with the existing thread.SELECTED DRAWING: Figure 2

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

The present invention relates to an automated vehicle registration identification and emergency notification system (100). The automated vehicle registration identification and emergency notification system (100) comprises an image capturing unit (102) and a vehicle registration identification unit. The vehicle registration identification unit is configured to identify vehicle registration number from the captured photo or video and sends emergency notifications to the vehicle owner and their emergency family contacts. The vehicle registration identification unit comprises a decoder unit (104), a database, a server unit (108), an analyzing unit (110), a matching unit (112), a vehicle verification unit (114), an alert generating unit (118) and a central processing unit (116). The system (100) is an efficient, cost-effective, and user-friendly that can decode the vehicle registration number from the photo or video and sends notifications to the vehicle owner and their emergency family contacts via photo / video and phone calls.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

In accordance with some embodiments, an electronic device is described. A user interface is displayed while detecting an incoming call from a first phone number. In response to detecting the incoming call and in accordance with a determination that the first phone number for the incoming call does not correspond to an entry in a contact list, the first phone number corresponding to the incoming call is displayed. In response to detecting the incoming call and in accordance with a determination that the first number for the incoming call corresponds to a first entry in the contact list, a name associated with the first entry and / or a graphic associated with the first entry is displayed, without displaying the first phone number.

In V-shaped calling, the notification telephone number selected or set as the call notification telephone number is notified to the called telephone, thereby improving user convenience. [Solution] The telephone calling system includes an exchange and an information processing device. The information processing device is capable of communicating with the exchange and a user terminal operated by a user of a calling telephone. The information processing device transmits candidate telephone numbers that the user of the user terminal can notify as a calling telephone number to the user terminal, and when the information processing device receives from the user terminal a notification telephone number to be notified to a second telephone, transmits a first command to the exchange to make a first call to a first telephone, and when the information processing device receives from the exchange information indicating that the first telephone has answered the first call, transmits a second command to the exchange to notify the second telephone of the notification telephone number as a calling notification telephone number and make a second call to a destination telephone.

The invention relates to the technical field of anti-monitoring protection of hotel telephones, in particular to an anti-monitoring protection method, system and device applied to hotel telephones, and the method comprises the steps: determining a link risk reference value at each moment based on the smoothness of all link risk indexes within a preset duration before each moment; the method comprises the following steps: analyzing an abnormal condition of deviation between all link risk indexes and link risk reference values within a preset duration before each moment, and combining the link risk reference values to determine security threat indexes of hotel telephone communication at each moment so as to carry out anti-monitoring protection on hotel telephone communication. According to the invention, the problem of incomplete encryption coverage of a traditional anti-monitoring mechanism is solved, and the anti-monitoring protection capability in the hotel telephone call process is improved.

Methods and systems for estimating call urgency of incoming telephone calls in order to improve call queue management and efficiency with respect to telephone support systems are provided. The method includes: receiving a first incoming telephone call from a first person; determining a geographical location from which the first incoming telephone call is originated; retrieving news information that relates to the geographical location; and assessing, based on the news information, an urgency of the first incoming telephone call. The assessed urgency is then usable for assigning a priority to the first incoming telephone call and determining an order of handling the first incoming telephone call with respect to other incoming telephone calls. The news information may indicate that a natural disaster, a weather event, or a crisis caused by human activity has occurred, and that the urgency is relatively high as a result.

The present application relates to noise reduction methods and earphones. The methods may be applied to telephone calls to reduce wind noise interference. A method comprises: determining energy of a first voice signal received by a first microphone, and determining energy of a second voice signal received by a second microphone. The method further comprises selecting, based on whether a difference between the energy of the first voice signal and the energy of the second voice signal is greater than a preset threshold, one of the first voice signal or the second voice signal. In addition, the method comprises performing wind noise reduction processing on the selected one of the first voice signal or the second voice signal.

A human and a first AI agent are connected in a conversation which may be spoken (via telephone call) or via text (such as in a mobile or other messaging application). Keywords or phrases identified from the conversation are then compared to entries in an intent database to identify (a) an intent of the human indicating why they joined the conversation. (b) a necessity for involving a second agent in the conversation; and / or (c) based on the intent, which of several other agents are an appropriate match for the second agent. The second agent is then gracefully involved in the conversation by ensuring the human is continuously engaged until the second agent is available.

A telephonic routing system to enable rerouting a call between a live agent and an automated agent. The system may include a receiver configured to receive a telephonic call from a caller. The system may also include a router configured to route the telephonic call to a first communication pathway where the first communication pathway may connect the telephonic call to a live agent headset device. The system may also include a processor configured to retrieve a customer profile associated with a phone number of the telephonic call and display authentication data, on a graphical user interface (“GUI”) of a computing device associated with the live agent headset device. The router may be further configured to reroute the telephonic call to a second communication pathway for verifying an authenticity of the caller. The second communication pathway may establish a connection between the telephonic call and the automated agent.

A method and a system for authenticating an identity of a telephone caller are provided. The method includes: receiving an incoming telephone call from a calling party; extracting a telephone number that is associated with the incoming telephone call; receiving, from a carrier associated with the incoming telephone call, verification information that indicates whether the incoming telephone call has been verified by the carrier with respect to a STIR / SHAKEN standard; retrieving profile information that is associated with the extracted telephone number; and determining, based on the verification information and the profile information, whether to authenticate an identity of the calling party.