256 results about "Telephone call" patented technology

Some embodiments provide a method for initiating a video conference using a first mobile device. The method presents, during an audio call through a wireless communication network with a second device, a selectable user-interface (UI) item on the first mobile device for switching from the audio call to the video conference. The method receives a selection of the selectable UI item. The method initiates the video conference without terminating the audio call. The method terminates the audio call before allowing the first and second devices to present audio and video data exchanged through the video conference.

Telephone calls can be intelligently delivered with identity attributes as described herein. In one example, a system can receives communication associated with a caller requesting to make a telephone call to a recipient, where the communication includes a recipient identifier associated with the recipient. The system can determine a terminating telecommunication service provider (TTSP) to which the telephone number is assigned. The system can then determine identification options available at the TTSP, where each identification option can be configured to provide one or more identity attributes associated with the caller to the recipient. The system can select one or more of the identification options based on a predefined policy and modify the communication to include the one or more identity attributes associated with the one or more selected identification options, thereby producing a modified communication. The system can then transmit the modified communication along a call route to the TTSP.

A method and system for limiting mobile device functionality when the mobile device is located in a pre-defined fixed geographic area. The mobile device may receive a local disabling signal from a disabling device, which, when detected by a Device Owner Application resident on the mobile device, limits the mobile device functionality. Alternatively, the system may use GPS based geofencing to determine that the mobile device is in a predefined geographic area, and then transmit instructions to the mobile device, where a Device Owner Application operates to restrict the mobile device functionality. Mobile device functionality may be limited by restricting the mobile device's ability to send and receive text messages, email messages and phone calls; restricting the mobile device's ability to respond to user input; restricting the mobile device's ability to utilize a web browser; and restricting the mobile device's web browser from accessing predetermined web sites.

The invention provides a multi-modal fusion fatigue screen monitoring recognition and reminding method and system, and the method comprises the steps: data collection: collecting the visual data of a screen monitoring person in real time, and synchronously collecting the physiological data; multi-modal data fusion: adopting a feature weighted fusion method based on an entropy weight method to adaptively distribute weights and generate a fusion fatigue index FFI by quantifying dynamic information entropy of each visual data and physiological data; fatigue grade classification: realizing three-level fatigue state judgment based on a fusion fatigue index FFI obtained by multi-modal data fusion and a dynamic decision tree model; and dynamic intervention: based on a fatigue grade classification result, adopting a double-channel intervention mechanism of bracelet touch alarm and automatic telephone call value length. When fatigue and inattention of a monitoring screen watchman occur, the monitoring screen watchman can be timely and accurately identified and a reminding intervention mechanism is started, so that the continuity and the safety of the monitoring screen work are ensured, and bad safety production events caused by human reasons are avoided.

Implementations are directed to dynamic adaptation of speech synthesis by an automated assistant during automated telephone call(s). In some implementations, processor(s) can select an initial voice to be utilized by the automated assistant in generating synthesized speech audio data and during an automated telephone call. However, during the automated telephone call, the processor(s) can determine to select an alternative voice to be utilized by the automated assistant in generating synthesized speech audio data and in continuing the automated telephone call. In additional or alternative implementations, and during the automated telephone call, the processor(s) can determine whether to generate any synthesized speech audio data that includes a unique personal identifier on a character-by-character basis or the unique personal identifier on a non-character-by-character basis. In additional or alternative implementations, and during the automated telephone call, the processor(s) can determine whether to inject pause(s) into any synthesized speech audio data that is generated.

A method of verifying that incoming telephone calls to respective customers originate from a business entity known to the customers that includes: receiving data transmitted from a customer application on a first customer device that notifies of a triggering event occurring; generating a business-side version of the verification code for use in association with the first authentication attempt; generating, by the first customer device, a customer-side version of the verification code for use in association with the first authentication attempt; generating a user interface showing the customer-side version of the verification code; and transmitting the generated business-side version of the verification code to a first agent device for authenticating that the first telephone call originates from a first business entity by enabling a comparison verifying that the customer-side version and the business-side version of the verification code are equal.

An example operation may include one or more of implementing a trained artificial intelligence (AI) model using a neural network training capability with at least one of call log data of calls determined to have an activity risk, activity risk data, activity context, and model feedback data, capturing audio from an ongoing telephone call, converting the audio from the ongoing telephone call into text, obtaining context of an activity from a computing device, executing the trained AI model to generate an activity risk profile based on the text and the context of the ongoing telephone call, and executing an action during the ongoing telephone call based on the activity risk profile.

There is provided a portable terminal device 2 that notifies a television receiver 1 of a received phone call or mail. The portable terminal device 2 includes a communication unit 210 that receives a phone call or mail and communicates with the television receiver, a notification execution unit 203c that performs control in a case where information of the phone call or the mail received by the communication unit is notified to the television receiver, and a posture detection execution unit 203e that detects a posture of the portable terminal device. In a case where the communication unit receives a phone call or mail, the notification execution unit changes content of the information of the received phone call or mail according to a detection result of the posture detection execution unit and notifies the television receiver of the changed content.

A telephonic routing system to enable rerouting a call between a live agent and an automated agent is provided. The system may include a receiver configured to receive a telephonic call from a caller. The system may also include a router configured to route the telephonic call to a first communication pathway where the first communication pathway may connect the telephonic call to a live agent headset device. The system may also include a processor configured to retrieve a customer profile associated with a phone number of the telephonic call and display authentication data, on a graphical user interface (“GUI”) of a computing device associated with the live agent headset device. The router may be further configured to reroute the telephonic call to a second communication pathway for verifying an authenticity of the caller. The second communication pathway may establish a connection between the telephonic call and the automated agent.

A method is implemented by a device and includes receiving a position ID; determining whether a first input was received on a first pad of the device within a predetermined period of the receiving; transmitting a device communication request via a first wireless connection of the device, wherein the communication request indicates the position ID; and receiving, via the first wireless connection, a communication response including audio of a telephone call.

Telephone calls can be automatically verified by a telecommunication system using identity information about the caller. For example, a telecommunication system can receive a communication associated with a caller requesting to make a telephone call to a recipient. The communication can include a reference to a security certificate. The telecommunication system can access the security certificate, the security certificate having a public key and a document identifier. The telecommunication system can retrieve identity information from a storage location using the document identifier. In response to verifying the identity information using the public key, the telecommunication system can flag the caller as verified.

A method may include receiving, over a first wired phone line interface of a computing device, a telephone call with an originating call identification; passing the telephone call to an attached phone over a second wired phone line interface; matching, at the computing device, the originating call identification to a number list of a plurality of number lists; based on the number list, assigning, using the computing device, the telephone call a threat level; and presenting, on a display device of the computing device, an identification of the threat level.

A facsimile apparatus having a fax communication function of transmitting and receiving facsimile image data via an exchange and a modem, and a telephone call function of switching to an external telephone. The facsimile apparatus includes: a first terminal to which a facsimile line cable should be connected; a second terminal to which the external telephone should be connected; a line voltage detection sensor which is connected to the first terminal and detects a line voltage of the exchange; a selector switch which makes a switch as to whether the second terminal should be further connected to the line voltage detection sensor; and a controller. The controller controls the selector switch and determines, based on a first line voltage detected by the line voltage detection sensor, and a second line voltage detected by the line voltage detection sensor, a connection state of the facsimile line cable.

An object of a system according to an embodiment is to visually display the voice of a telephone and improve the quality of the voice.SOLUTION: A system includes a collection unit, an analysis unit, a display unit, a complementary unit, and a noise canceling unit. The collection unit collects a telephone voice. The analysis unit analyzes the voice collected by the collection unit. The display unit visually displays the data generated by the analysis unit. The complementing unit complements the voice analyzed by the analysis unit on the basis of the context. The noise cancelling unit performs noise cancelling for improving the quality of sound.SELECTED DRAWING: Figure 1

1. Name of the product in this design: Body of a telephone. 2. Purpose of this design: It is used partially for the main body of a telephone, and the whole design is used for making and receiving telephone calls. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1. 5. Other matters requiring explanation: In this application, the parts indicated by solid lines are the parts that are claimed to be protected, while the parts indicated by dashed lines do not constitute the parts that are claimed to be protected.

1. Name of the product in this design: Headphones (PTT01). 2. Purpose of this design: for answering telephone calls, playing audio, etc. 3. The key design feature of this product is its shape. 4. The image or photograph that best illustrates the design's key points: 3D view 1.

To provide a facsimile device capable of detecting incorrect connection or non-connection of a fax line cable without separately adding a circuit for voltage detection.SOLUTION: A facsimile device has a fax communication function for sending and receiving fax image data to and from an external facsimile device, and a telephone call function capable of switching to and communicating with an external telephone. The facsimile device includes a first terminal to which a fax line cable is to be connected, a second terminal to which the external telephone is to be connected, a line voltage detection unit connected to the first terminal and for detecting the line voltage of an exchange, a switching unit for switching the connection between the second terminal and the line voltage detection unit, and a control unit for controlling a modem, the line voltage detection unit, and the switching unit. The control unit determines the connection state of the fax line cable based on a first line voltage detected by the line voltage detection unit when only the first terminal is connected to the line voltage detection unit, and a second line voltage detected by the line voltage detection unit when the first terminal and the second terminal are connected to the line voltage detection unit.SELECTED DRAWING: Figure 3

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

A system for transitioning a telephony or in-person servicing to an artificial intelligence (AI) chat session is disclosed. The system may receive a phone call from a user device associated with a user, and transmit a voice request for personally identifiable information associated with the user. The system may also receive and authenticate the requested personally identifiable information and, in response, generate an authentication token. The system may further receive a servicing intent from the user device, and generate a corresponding servicing intent token. Also, the system may generate an API call to an AI chatbot model, transmit the authentication token and the servicing intent token to the AI chatbot model, and map the servicing intent token to a stored servicing intent. Finally, the system may transmit a message to the user device via the AI chat session.

The present invention relates to telecommunications and specifically to methods and systems for enabling Internet-based telephone calls using Over-the-Top (OTT) communication services while ensuring compliance with jurisdictional regulatory requirements. Described herein are techniques for binding a non-mobile device, such as a laptop or tablet, to a mobile device capable of providing real-time location information. The binding is established through a local proximity network using short-range wireless communication protocols. The mobile device transmits its connectivity status and location data to either the non-mobile device or a cloud-based communication service, which then acts as a gatekeeper to permit or inhibit call initiation based on the received status information. This system ensures that calls made from the non-mobile device can be accurately located in real-time, facilitating compliance with regulations that mandate location verification for emergency services and lawful intercepts.

An object of the present disclosure is to provide a telephone response support device capable of automatically performing a response suitable for a telephone content.SOLUTION: A telephone response support device according to the present disclosure includes a telephone information acquisition unit, a registration information acquisition unit, and a response information generation unit, wherein the telephone information acquisition unit acquires telephone information based on an incoming telephone call from a customer, the registration information acquisition unit acquires registration information associated with the telephone information, and the response information generation unit generates response information related to a response to the incoming telephone call based on the registration information.SELECTED DRAWING: Figure 1

Disclosed is a system for AI-based auction bidding and a method thereof. The method includes receiving a sign-up request for an auction. The method includes initiating, by an AI bidding bot, a phone call to a mobile device of the client before the initiating the auction process. The method also includes presenting a disclaimer to the client specifying bid finality, bidding currency, urgency of bidding, and liability limitations. The method further includes presenting bid amounts to the client and requesting confirmation of the bid amounts. The method also includes receiving the bid confirmation from a client as a voice prompts. The method includes sending the voice prompt to an NLP engine and converting voice prompt to text data. The method further includes updating, by the AI bidding bot, the database with the confirmed bid. The method also includes automatically transmitting the confirmed bid to a central site via Webhook.

The application discloses an information transmission method, and belongs to the technical field of communication. The method comprises the following steps: in the case that a rescue party device is in a call connection, a request authorization instruction sent by a 5G message service system is received, the request authorization instruction carries permission information of the rescue party device requesting to access a distress party device; whether the rescue party device is allowed to access related data of the distress party device is prompted according to the request authorization instruction; in the case that the rescue party device is allowed to access the related data of the distress party device, distress information is acquired; then, a first 5G message carrying the distress information is sent to the 5G message service system. In this way, the distress information of the distress party is synchronized to the rescue party through the 5G message, the most effective risk avoidance scheme can be accurately given to the distress party, the inaccuracy of the distress information transmitted through the telephone call is avoided, the risk avoidance delay caused by the inaccuracy is avoided, and the rescue efficiency is improved.

To provide an automatic telephone answering system that reduces the cost of sending messages while reducing the burden on operators to respond to telephone calls by sending messages when a customer selects not to send a message or when the call is interrupted in an automatic telephone answering process. [Solution] The message sending IVR system performs audio playback processing during a call with a telephone caller, and includes a call end determination unit during audio playback that determines whether the caller has ended the call while the audio is being played back, and a call end determination unit during standby that determines whether the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio.If the call end determination unit during audio playback determines that the caller has ended the call while the audio is being played back by the audio playback unit, or if the call end determination unit during standby determines that the caller has ended the call while the signal standby unit is waiting for a DTMF signal or audio, and if it determines that the caller's telephone number is a mobile phone number, it sends a message to that mobile phone number.

Methods and apparatus for call traffic anomaly mitigation are described herein. One or more embodiments include receiving a scoring request including a telephone number associated with a telephone call at a scoring device from a call processing entity, receiving a violator list of telephone numbers and their corresponding severity values at the scoring device from an anomaly analyzer, determining a severity value associated with the telephone number by performing a lookup operation in the violator list, performing a random simulation using the severity value as a probability to determine an indicator value, and inputting the indicator value into a model to determine a call reputation score.

A method and apparatus are provided for presenting multimedia content to a caller and / or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and / or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and / or a central or global directory or contact list.

To provide a customer service system, a customer service program and its providing method for improving the efficiency of the whole industry and customer satisfaction.SOLUTION: In the customer service system, the communication control server includes a communication protocol control unit that executes control corresponding to each communication protocol for transmitting and receiving voice information, character information, or data by a call, and the application server includes a communication history recording unit that records history data transmitted and received through the communication protocol control unit and information on the communication protocol when the history data is transmitted and received in association with each other as thread data, and a display control unit that displays a list of the thread data. The communication control server is also provided with a communication protocol switching part 110a for executing the transmission / reception of information in the communication protocol control part by the communication protocol corresponding to the selection of a manipulator or the communication protocol associated with the existing thread.SELECTED DRAWING: Figure 2

Techniques and architecture are described for preventing bad actors or scammers from flooding voicemail, as well as SMS / MMS message inboxes, of mobile devices associated with users of mobile networks. A server / database may determine if messages and calls are from a bad actor or scammer. Thus, when a mobile originating (MO) device originates a signal for sending to a mobile terminating (MT) device utilizing one or more mobile networks, the components of one of the mobile networks may query the server / database to determine if the signal, e.g., phone call or message, is from a scammer. If the signal is a call from a scammer, an announcement may be provided to the MO device that the MO device is attempting to reach is busy. In the situation where the signal is a message, (e.g., a SMS or a MMS message), a notification may be provided to the MO device indicating delivery failure.

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.