817 results about "Media type" patented technology

A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and so on, and maintaining the different media types contacts in a common queue while awaiting routing to the agent workstations. The system further comprises a routing component which routes the queued contacts to the agents based on criteria of the contacts, criteria of the agents, or both. A media changing component of the system is capable of changing a media-type of any of the media-type contacts to generate a changed media-type contact, while the queuing component is capable of entering the changed media-type contact in the common queue, and the routing component is capable of routting the queued changed media-type contact to at least one of the workstations. A contact handling component initiates an event at any of the workstations in response to the contact being routed to the workstation, so that an agent at the workstation can handle the contact as appropriate.

Improved techniques for transferring media assets between a host computer and a media device are disclosed. The transfer of media assets between a host computer and a media device can be referred to as synchronization. According to one aspect of the invention, media assets being transferred can be formatted (e.g., rendered) in advance at the host computer and then delivered to the media device. According to another aspect of the invention, media assets can be grouped into collections and transferred on a collection basis. According to still another aspect of the invention, media assets to be transferred can be limited based on an amount of storage capacity available at the media device. According to yet another aspect of the invention, media assets of different media types can be transferred in accordance with different priorities.

A method and system of advertising. In response to a request received from an advertiser, an audio advertisement is generated based on visual advertisement information. The audio advertisement is provided for presentation on behalf of the advertiser. In one embodiment, the audio advertisement is an abbreviated form of the visual advertisement information. A determination is made as to whether a call from a customer has been connected to the advertiser via the audio advertisement. The advertiser is charged a predefined fee if it is determined that a call from a customer has been connected to the advertiser via the audio advertisement. In one embodiment, a text for a first advertisement presentable in a first media type is received to generate an abbreviated text for a second advertisement presentable in a second media type.

The present invention facilitates the creation and implementation of Workflow Templates and also the designation of linkage between these templates and specific projects dealing with different media type handling. Workflow Templates are used to automatically generate user interface views which will be used by agents, knowledge workers, supervisors and customers. Such Workflow Templates provide the means to create, define and store the name and definition of and “trigger points” for each workflow item. The trigger points for when a document is used are also determined when creating the template. Further, in creating a Workflow Templates the administrator can instruct the system to save scripts associated with the template that can be saved as XML, EDI, JSP, CGI, VXML, etc. so as to be able to automatically generate documents or logic flows consistent with the target media type for the anticipated interactions with customers.

A media integration layer including an application programming interface (API) and an object model allows program code developers to interface in a consistent manner with a scene graph data structure in order to output graphics. Via the interfaces, program code adds child visuals to other visuals to build up a hierarchical scene graph, writes Instruction Lists such as geometry data, image data, animation data and other data for output, and may specify transform, clipping and opacity properties on visuals. The media integration layer and API enable programmers to accomplish composition effects within their applications in a straightforward manner, while leveraging the graphics processing unit in a manner that does not adversely impact normal application performance. A multiple-level system includes the ability to combine different media types (such as 2D, 3D, Video, Audio, text and imaging) and animate them smoothly and seamlessly.

Techniques are provided for integrated content presentation via cells arranged geometrically in a cellular environment. Users can navigate various orientations and zoom states of the cellular environment to access information via different applications, different media types, different visual representations and from different underlying content sources. The information can be organized according to various logical relationships. Upon receiving an indication of a zoom state associated with a cell or a group of cells arranged in the cellular environment, a content reference at that zoom state is retrieved. Further, the content reference is resolved to retrieve and output content, including a visual representation associated with the zoom state.

An apparatus, architecture and method for floor control in a Push-to-Talk system. A mobile station (203) may transmit a floor request message or messages and request multiple floors. Each floor may correspond to a media type having multiple media streams. A PoC server (201) assigns a priority to media types and/or media streams such that for example, a mobile station (203) may have a floor to transmit a video clip having audio and video streams to a talk group (207), and a member of the talk group may have a floor to transmit audio voice commentary on the media to the talk group (207). The embodiments of the present invention enable multimedia communication use cases without the need for duplication of the state machine at each node, thereby conserving resources.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

In accordance with an embodiment, a method includes electronically receiving a media presentation description (MPD) from a network. The MPD describes multimedia content that includes alternative representations of a plurality of media types, and the MPD includes information indicative of how the alternative representations are encoded. The method also includes selecting one of the plurality of alternative representations for at least one of the plurality of media types based on information included in the MPD, requesting the selected one of the plurality of alternative representations piece-by-piece, and electronically receiving a piece of media data.

A presentation system is disclosed for synchronizing a performance of a plurality of presentation content portions at a network node, wherein, when two such content portions are to be presented concurrently at the network node, at least one is delayed until the other such portion can be presented concurrently therewith. In one embodiment, the content portions are transmitted via at least a portion of the Internet to a plurality of network nodes, wherein the presentation system can distribute the presentation content data to the network nodes via a plurality of network routes and presentation formats. Additionally, the present invention can provide various portions of the content data from a plurality of network server nodes, and during a performance of the presentation, the presentation receiving network nodes can determine a particular variation of the presentation to retrieve from the network server nodes. In particular, the retrieval of presentation data depends upon the transmission characteristics of the network such as data transmission rate. Thus, if a low transmission data rate is detected at a first network node, presentation elements of a reduced size can be retrieved.

Method and apparatus for bridging between voicemail and electronic message media types in a communication system. In one example, a voice message is received at a voicemail server in response to an incoming call. Digital audio in the voice message is converted to text data of a text message. An electronic message is formed using the text message. The electronic message is sent using at least one electronic messaging protocol to at least one destination address. The electronic message may comprise a e-mail or an instant message. In one embodiment, a response electronic message is received at the voicemail server. Text data in the response electronic message is converted to digital audio data of a response voice message. An outgoing call is placed to an originator of the incoming call. The response voice message is played in response to the outgoing call being answered.

A method for controlling watermark embedding in a media object through the use of a watermark embedding command. In the process of creating the media object, the method includes a watermark embedding command among a set of one or more rendering commands that specify how the media object is to be rendered. For example, certain media signal formats like PCL, PDF, or postscript for images, MIDI and structured audio for audio signals, and MPEG-4 and MPEG-7 for audio and video signals, include descriptors that control how a particular media signal is to be rendered. The watermark embedding command includes a combination of the following items: an identifier used to link to customer or related content information, the customer's web site, the intensity at which to embed the watermark, areas not to embed, batch processing options, printing preferences for images, watermarking embedding methods to use on different media types, formats, or different parts of the media object, and desired rendering quality.

A processor integrating and controlling at least two A/V devices by constructing a control model, referred to as a filter graph, of the at least two A/V devices as a function of a physical connection topology of the at least two A/V devices and a desired content to be rendered by one of the at least two A/V devices. The filter graph may be constructed as a function of at least two device filters corresponding to the at least two A/V devices, in which the device filters include certain characteristics of the at least two A/V device. These characteristics may include the input or output pins for each device, the media type that the A/V device may process, the type of functions that the device may serve, etc. The desired content may be received as a user input which is entered via a keyboard, mouse or other comparable input devices. In addition, the user input may be entered as a voice command, which may be parsed by the processor using conventional speech recognition algorithms or natural language processing to extract the necessary information. Once the filter graph is constructed, the processor may control the at least two A/V devices via the filter graph by invoking predetermined operations on the filter graph resulting in the appropriate commands being sent to the at least two A/V devices, thereby results in the rendering of the desired content.

In current multimedia communication systems using session initiation protocols such as SIP, a service change (e.g. adding a new media type to an existing multimedia conversation) entails significant delays and processor load in both clients and server. The current invention solves this by separating session signaling and media control signaling in different signaling channels (141,142) and by eliminating the need to re-establish SIP sessions for each service change. The application server (120) maintains a list of all media types supported by each multimedia client (110) involved in a multimedia conversation. Each multimedia client (110) requesting to send one or several media streams with different media types to one or several other multimedia client(s) negotiates with the application server (120) only. The inventive concept significantly reduces networks delays and speeds up the service change as perceived by the user. The invention is of interest for various multimedia conferencing applications.

An apparatus for enabling improved access to content items such as media content and applications may include a processor. The processor may be configured to provide for presentation of one or more graphical elements on a first axis, each of the graphical elements corresponding to a particular media type, present one or more content items associated with a currently highlighted one of the graphical elements on a second axis, and enable a user to modify display features associated with at least one of the graphical elements.

An interactive program guide system is provided in which an interactive program guide is implemented on user multi-media equipment of a user for displaying programming for a plurality of channels on the user equipment, wherein each channel carries primarily one of a plurality of media types. In the interactive program guide system, program listings data and information on the media types that are associated with each of the channels is supplied to the interactive program guide. The program guide system provides for designating a preferred media type which reflects the user's interests. The program guide system provides the user with the option of designating favorite channels, and with the option of channel selection, while constraining channel selection to the favorite channels of the preferred media type. The user is provided with the option of displaying program listings, tuning to channels, or browsing among channels, constrained to favorite channels of the preferred media type.

A system for characterizing an audience can comprise instruments that monitor representative audience members for media exposure and an engine that deduces information about the audience as a whole. A set of instruments can monitor each representative audience member's media exposure. An in-home instrument, such as a set top box or a hand-held remote control, can monitor exposure to in-home television and radio. An in-vehicle instrument can monitor billboard and onboard radio exposure. A manual instrument, such as a diary, can monitor other media exposure. The engine can process exposure data from the instruments for each monitored member to form a comprehensive media exposure profile of venue and system targeted (“VAST”) ratings. The profile can segment exposure according to delivery system, media type, and venue. The engine can extrapolate the data obtained for each monitored member to provide segmented exposure and demographic information about the audience as a whole.