831 results about "Media type" patented technology

Advertisers are permitted to put targeted ads on page on the web (or some other document of any media type). The present invention may do so by (i) obtaining content that includes available spots for ads, (ii) determining ads relevant to content, and / or (iii) combining content with ads determined to be relevant to the content.

Advertisers are permitted to put targeted ads on page on the web (or some other document of any media type). The present invention may do so by (i) obtaining content that includes available spots for ads, (ii) determining ads relevant to content, and / or (iii) combining content with ads determined to be relevant to the content.

A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and so on, and maintaining the different media types contacts in a common queue while awaiting routing to the agent workstations. The system further comprises a routing component which routes the queued contacts to the agents based on criteria of the contacts, criteria of the agents, or both. A media changing component of the system is capable of changing a media-type of any of the media-type contacts to generate a changed media-type contact, while the queuing component is capable of entering the changed media-type contact in the common queue, and the routing component is capable of routting the queued changed media-type contact to at least one of the workstations. A contact handling component initiates an event at any of the workstations in response to the contact being routed to the workstation, so that an agent at the workstation can handle the contact as appropriate.

A system for and method of enabling people to share a common application context for media presentation and playback is described herein. The presentation results from input from a set of active participants where the input includes a set of media types such as music, artwork, visualizations, photographs and text messages. The participants use personal devices to couple to the system and utilize the application.

A storage and data management system establishes a data transfer pipeline between an application and a storage media using a source data mover and a destination data mover. The data movers are modular software entities which compartmentalize the differences between operating systems and media types. In addition, they independently interact to perform encryption, compression, etc., based on the content of a file as it is being communicated through the pipeline. Headers and chunking of data occurs when beneficial without the application ever having to be aware. Faster access times and storage mapping offer enhanced user interaction.

Methods and apparatus are provided for establishing a conference based on the presence or preferences (or both) of one or more invitees. The presence of each invitee is evaluated on one or more devices. A media type is selected based on the presence information. User preference information may be evaluated for those invitees who are not currently present on a device. The selected media type for the conference may optionally be required to support the requirements of the conference, such as document sharing or video links. In this manner, the same communication application can trigger conferences of different media types (where the selected media type is most likely to lead to the successful establishment of the conference). In addition, the present invention allows a media type to be selected that will be more likely to lead to the successful establishment of a conference.

A method and system of advertising. In response to a request received from an advertiser, an audio advertisement is generated based on visual advertisement information. The audio advertisement is provided for presentation on behalf of the advertiser. In one embodiment, the audio advertisement is an abbreviated form of the visual advertisement information. A determination is made as to whether a call from a customer has been connected to the advertiser via the audio advertisement. The advertiser is charged a predefined fee if it is determined that a call from a customer has been connected to the advertiser via the audio advertisement. In one embodiment, a text for a first advertisement presentable in a first media type is received to generate an abbreviated text for a second advertisement presentable in a second media type.

The present invention facilitates the creation and implementation of Workflow Templates and also the designation of linkage between these templates and specific projects dealing with different media type handling. Workflow Templates are used to automatically generate user interface views which will be used by agents, knowledge workers, supervisors and customers. Such Workflow Templates provide the means to create, define and store the name and definition of and “trigger points” for each workflow item. The trigger points for when a document is used are also determined when creating the template. Further, in creating a Workflow Templates the administrator can instruct the system to save scripts associated with the template that can be saved as XML, EDI, JSP, CGI, VXML, etc. so as to be able to automatically generate documents or logic flows consistent with the target media type for the anticipated interactions with customers.

A media integration layer including an application programming interface (API) and an object model allows program code developers to interface in a consistent manner with a scene graph data structure in order to output graphics. Via the interfaces, program code adds child visuals to other visuals to build up a hierarchical scene graph, writes Instruction Lists such as geometry data, image data, animation data and other data for output, and may specify transform, clipping and opacity properties on visuals. The media integration layer and API enable programmers to accomplish composition effects within their applications in a straightforward manner, while leveraging the graphics processing unit in a manner that does not adversely impact normal application performance. A multiple-level system includes the ability to combine different media types (such as 2D, 3D, Video, Audio, text and imaging) and animate them smoothly and seamlessly.

Techniques are provided for integrated content presentation via cells arranged geometrically in a cellular environment. Users can navigate various orientations and zoom states of the cellular environment to access information via different applications, different media types, different visual representations and from different underlying content sources. The information can be organized according to various logical relationships. Upon receiving an indication of a zoom state associated with a cell or a group of cells arranged in the cellular environment, a content reference at that zoom state is retrieved. Further, the content reference is resolved to retrieve and output content, including a visual representation associated with the zoom state.

An apparatus, architecture and method for floor control in a Push-to-Talk system. A mobile station (203) may transmit a floor request message or messages and request multiple floors. Each floor may correspond to a media type having multiple media streams. A PoC server (201) assigns a priority to media types and / or media streams such that for example, a mobile station (203) may have a floor to transmit a video clip having audio and video streams to a talk group (207), and a member of the talk group may have a floor to transmit audio voice commentary on the media to the talk group (207). The embodiments of the present invention enable multimedia communication use cases without the need for duplication of the state machine at each node, thereby conserving resources.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

In the present invention, electronic advertisements are transformed from objects that are shown to a passive audience of readers (or other content users, such as listeners and viewers) into objects that are subject to a high degree of control by each reader. Readers can omit individual ads or an entire block or group of ads, with each omitted ad being replaced automatically to meet the publisher's need for ad revenue and the reader's desire for ad-supported content. Readers can edit an ad's media type and layout, choose which fields or ad components are displayed, and control the format of each field. Readers can edit their profile. Cookies may be managed by an ad network so that the reader's content and format preferences are respected across otherwise unrelated Web sites. Tracking is more precise since readers have a genuine incentive to maintain the cookie. The ad network can share novel information with publishers and advertisers to help them provide content that is interesting and relevant to readers.

Methods and apparatus are provided for developing and processing workflows that include communication tasks. A workflow is generated according to the present invention by inserting at least one communication node in the workflow. The communication node associated is with a communication task having at least one property that is resolved at run time. For example, the media type, recipient list, or timing of a communication may be resolved at run-time. A workflow generation tool is provided that generates a workflow based on (i) a user selection of at least one communication node to insert in a workflow, and (ii) a user specification of one or more properties of the communication task, wherein at least one property of the communication task is resolved at run time. At run-time, a workflow engine parses at least communication node in a workflow associated with a communication task and having at least one property that is resolved at run time.

A system for providing a callback cloud, comprising an application server operated by a callback cloud service provider, a media server, a session management server, an interaction manager, and an intent analysis engine. The application server receives registrations from callback providers unaffiliated with the callback service provider. The application server is adapted to receive callback requests from users, comprising a specific callback provider from whom a callback is requested, when a requested callback should be made, and allowable media types. The application server directs the callback request to the interaction manager, and the interaction manager sends data elements pertaining to the request to the intent analysis engine and receives therefrom data elements pertaining to the callback request determined based on an analysis of the requester's intent. The interaction manager directs the session management server to initiate a callback, and the session management server provides signaling to the media server to conduct the callback.

In accordance with an embodiment, a method includes electronically receiving a media presentation description (MPD) from a network. The MPD describes multimedia content that includes alternative representations of a plurality of media types, and the MPD includes information indicative of how the alternative representations are encoded. The method also includes selecting one of the plurality of alternative representations for at least one of the plurality of media types based on information included in the MPD, requesting the selected one of the plurality of alternative representations piece-by-piece, and electronically receiving a piece of media data.

A presentation system is disclosed for synchronizing a performance of a plurality of presentation content portions at a network node, wherein, when two such content portions are to be presented concurrently at the network node, at least one is delayed until the other such portion can be presented concurrently therewith. In one embodiment, the content portions are transmitted via at least a portion of the Internet to a plurality of network nodes, wherein the presentation system can distribute the presentation content data to the network nodes via a plurality of network routes and presentation formats. Additionally, the present invention can provide various portions of the content data from a plurality of network server nodes, and during a performance of the presentation, the presentation receiving network nodes can determine a particular variation of the presentation to retrieve from the network server nodes. In particular, the retrieval of presentation data depends upon the transmission characteristics of the network such as data transmission rate. Thus, if a low transmission data rate is detected at a first network node, presentation elements of a reduced size can be retrieved.

Method and apparatus for bridging between voicemail and electronic message media types in a communication system. In one example, a voice message is received at a voicemail server in response to an incoming call. Digital audio in the voice message is converted to text data of a text message. An electronic message is formed using the text message. The electronic message is sent using at least one electronic messaging protocol to at least one destination address. The electronic message may comprise a e-mail or an instant message. In one embodiment, a response electronic message is received at the voicemail server. Text data in the response electronic message is converted to digital audio data of a response voice message. An outgoing call is placed to an originator of the incoming call. The response voice message is played in response to the outgoing call being answered.

A method for controlling watermark embedding in a media object through the use of a watermark embedding command. In the process of creating the media object, the method includes a watermark embedding command among a set of one or more rendering commands that specify how the media object is to be rendered. For example, certain media signal formats like PCL, PDF, or postscript for images, MIDI and structured audio for audio signals, and MPEG-4 and MPEG-7 for audio and video signals, include descriptors that control how a particular media signal is to be rendered. The watermark embedding command includes a combination of the following items: an identifier used to link to customer or related content information, the customer's web site, the intensity at which to embed the watermark, areas not to embed, batch processing options, printing preferences for images, watermarking embedding methods to use on different media types, formats, or different parts of the media object, and desired rendering quality.

In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.

A processor integrating and controlling at least two A / V devices by constructing a control model, referred to as a filter graph, of the at least two A / V devices as a function of a physical connection topology of the at least two A / V devices and a desired content to be rendered by one of the at least two A / V devices. The filter graph may be constructed as a function of at least two device filters corresponding to the at least two A / V devices, in which the device filters include certain characteristics of the at least two A / V device. These characteristics may include the input or output pins for each device, the media type that the A / V device may process, the type of functions that the device may serve, etc. The desired content may be received as a user input which is entered via a keyboard, mouse or other comparable input devices. In addition, the user input may be entered as a voice command, which may be parsed by the processor using conventional speech recognition algorithms or natural language processing to extract the necessary information. Once the filter graph is constructed, the processor may control the at least two A / V devices via the filter graph by invoking predetermined operations on the filter graph resulting in the appropriate commands being sent to the at least two A / V devices, thereby results in the rendering of the desired content.

In current multimedia communication systems using session initiation protocols such as SIP, a service change (e.g. adding a new media type to an existing multimedia conversation) entails significant delays and processor load in both clients and server. The current invention solves this by separating session signaling and media control signaling in different signaling channels (141,142) and by eliminating the need to re-establish SIP sessions for each service change. The application server (120) maintains a list of all media types supported by each multimedia client (110) involved in a multimedia conversation. Each multimedia client (110) requesting to send one or several media streams with different media types to one or several other multimedia client(s) negotiates with the application server (120) only. The inventive concept significantly reduces networks delays and speeds up the service change as perceived by the user. The invention is of interest for various multimedia conferencing applications.

An apparatus for enabling improved access to content items such as media content and applications may include a processor. The processor may be configured to provide for presentation of one or more graphical elements on a first axis, each of the graphical elements corresponding to a particular media type, present one or more content items associated with a currently highlighted one of the graphical elements on a second axis, and enable a user to modify display features associated with at least one of the graphical elements.

Various embodiments of the present invention would provide methods and systems for generating and printing an identifier on a sheet of label stock that comprises a plurality of same-sized labels. In the exemplary embodiment, the identifier would comprise an identification of a media type of the sheet of label stock, and would further comprise an identification of an orientation for printing value-bearing item indicia, such as postage indicia, with respect to each label on the sheet of label stock. The orientation for printing value-bearing item indicia, such as postage indicia, would correspond to an orientation selection by a user that ordered the labels (sometimes referred to herein as the “ordering user”).

A method and apparatus for editing heterogeneous media objects in a digital imaging device having a display screen, where each one of the media objects has one or more media types associated therewith, such as a still image, a sequential image, video, audio, and text. The method aspect of the present invention begins by displaying a representation of each one of the media objects on the display screen to allow a user to randomly select a particular media object to edit. In response to a user pressing a key to edit a selected media object, one or more specialized edit screens is invoked for editing the media types associated with the selected media object. If the media object includes a still or a sequential image, then an image editing screen is invoked. If the media object includes a video clip, then a video editing screen is invoked. If the media object includes an audio clip, then an audio editing screen is invoked. And if the media object includes a text clip, then a text editing screen is invoked.

An interactive program guide system is provided in which an interactive program guide is implemented on user multi-media equipment of a user for displaying programming for a plurality of channels on the user equipment, wherein each channel carries primarily one of a plurality of media types. In the interactive program guide system, program listings data and information on the media types that are associated with each of the channels is supplied to the interactive program guide. The program guide system provides for designating a preferred media type which reflects the user's interests. The program guide system provides the user with the option of designating favorite channels, and with the option of channel selection, while constraining channel selection to the favorite channels of the preferred media type. The user is provided with the option of displaying program listings, tuning to channels, or browsing among channels, constrained to favorite channels of the preferred media type.

In an embodiment, a device controller initiates a dynamic discovery procedure to detect media output devices that are currently in proximity to a user. The device controller determines a first subset of the detected media output devices configured to present a first media type (e.g., video, audio, etc.) to the user and a second subset of the detected media output devices configured to present a second media type (e.g., audio, video, etc.) to the user. The device controller directs first and second portions of media to the first and second subsets conjunctive presentation. In another embodiment, the first and / or second subsets can include two or more devices, such that the same media type can be presented by multiple devices (e.g., to achieve a surround sound effect, a split-screen or cloned video effect, etc.).