49 results about "Voicemail" patented technology

Disclosed is technology that analyzes voicemail data and takes a particular action based on the analysis of the data. For example, a user device (e.g., a smart phone) can receive a voicemail from an external caller and analyze data representative of the voicemail with an artificial intelligence agent. The artificial intelligence agent can utilize contextual data including user device contextual data and past voicemail contextual data to determine the appropriate task to perform based on the voicemail. Based on that determination, the user device can automatically perform the task that is relevant to the voicemail on behalf of the user.

Aspects of the subject technology provide for receiving message items, mail items, voicemail items, and notification items, summarizing the items and providing the summary at a display according to each of the categorized summaries. Aspects of the subject technology further provide content classification of items and when an item is deemed to be important or urgent, a device mode can be provided or overridden to provide an interruption according to the item.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key connector service is used to coordinate communications with a key management server for generating plaintext keys for data encryption and encrypted keys based on the plain text keys, and with a key broker server for storing and retrieving copies of the encrypted keys. A context identifier may be associated with an encrypted key and used to track which data has been encrypted with an underlying plaintext key. Examples of data encrypted may include conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

According to one aspect of the present disclosure, the voice message analysis system receives a voice message from a voicemail system, performs a voice-to-text transcription, and applies a set of rules to the transcription of the voice message. The actions have associated data that is used when implementing the action. The rules specify criteria for triggering various actions that map to functions of the voicemail system or other functions. The actions have associated data that is used in implementing the actions. A voice message analysis system applies the voice message analysis rules to the transcript of the voice message. Based on a determination that the voice message matches a voice message analysis rule, the voice message system implements the appropriate action, such as by programmatically calling the appropriate function of the voicemail system and providing data for the function based on the data associated with the first action.

The present disclosure provides a system for adaptive voicemail and interactive voice response (IVR) detection in outbound calls. The system includes a call initialization module configured to establish an outbound call connection, a speech processing module configured to convert incoming audio signals into text in real-time, a classification module configured to analyze the text and determine whether the call has reached a live recipient, a voicemail system, or an IVR menu, a decision-making module configured to determine an appropriate course of action based on the classification, and a response generation module configured to generate and deliver appropriate responses based on the determined course of action. The system enables efficient handling of outbound calls by accurately detecting and responding to different call scenarios.

Techniques and architecture are described for preventing bad actors or scammers from flooding voicemail, as well as SMS / MMS message inboxes, of mobile devices associated with users of mobile networks. A server / database may determine if messages and calls are from a bad actor or scammer. Thus, when a mobile originating (MO) device originates a signal for sending to a mobile terminating (MT) device utilizing one or more mobile networks, the components of one of the mobile networks may query the server / database to determine if the signal, e.g., phone call or message, is from a scammer. If the signal is a call from a scammer, an announcement may be provided to the MO device that the MO device is attempting to reach is busy. In the situation where the signal is a message, (e.g., a SMS or a MMS message), a notification may be provided to the MO device indicating delivery failure.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key broker server is employed to map encryption and decryption requests from servers in the platform to key management servers of customers based on user identifiers. Examples of data encrypted may include conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

The invention provides a device of an SIP telephone terminal integrated with an SIP server, and the device comprises an SIP client module which comprises audio input and output equipment and is used for being responsible for a basic voice call function; the SIP server module is used for managing all registered SIP clients, processing routing, transferring, group calling and conference conversation of calls, and providing a voice mailbox and call records; the SIP relay module is used for converting or forwarding internal and external SIP signaling and media data; the network interface module is used for providing wired or wireless connection options to be connected to a local area network and the Internet and is responsible for data transmission; and the user management and configuration interface module is used for providing user-friendly interface configuration and various functions of management equipment. In this way, the SIP server function and the SIP telephone function are integrated into the single device, multiple functions are integrated into the single device, the hardware cost and the installation cost are reduced, and the stability of the communication system is enhanced.

The present application provides a communication method and a related apparatus, and the method is applied to a first terminal supporting an IMS DC. The method comprises: the first terminal receiving a call request from a second terminal via a second server, and maintaining a ringing state on the basis of the call request of the second terminal; upon detecting a first instruction of a user, sending a first message to a first server, wherein the first message is used for notifying start of a call assistant service, the first instruction is used for starting the call assistant service, and the interaction between the first server and the first terminal is carried by means of a data channel (DC) bearer; and receiving first notification information from the first server, wherein the first notification information comprises first voicemail message information from the second terminal. According to the method, a call assistant function is provided for a terminal device by means of a DC function of the terminal device, so that voicemail message information of a calling party is acquired under the condition that additional UX design does not need to be performed on a terminal, and the call is maintained while acquiring the voicemail message information, facilitating immediate resumption of interactive communication between both parties.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key broker server is employed to map encryption and decryption requests from servers in the platform to key management servers of customers based on user identifiers. Examples of data encrypted may includes conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

Aspects of the subject disclosure may include, for example transcribing a voicemail message left by a call originator and intended for a call recipient. The resulting text is scheduled to be delivered as an SMS message to the call recipient. The source phone number in the SMS message is set to the call originator's phone number so that the transcribed voicemail text appears in a messaging application's conversation view between the call originator and the call recipient. Other embodiments are disclosed.

Aspects of the subject technology provide for receiving message items, mail items, voicemail items, and notification items, summarizing the items and providing the summary at a display according to each of the categorized summaries. Aspects of the subject technology further provide content classification of items and when an item is deemed to be important or urgent, a device mode can be provided or overridden to provide an interruption according to the item.

Systems and processes are disclosed for a multi-layered approach to fraud prevention by leveraging a machine learning engine integrated with the Session Initiation Protocol (SIP) to attempt caller identification before transitioning to a voice call, allowing for the potential blocking of unwanted calls. If SIP-based identification remains inconclusive, an anomaly detection engine employing the Viterbi algorithm analyzes the caller's speech patterns during voicemail messages. The Viterbi algorithm converts spoken language into text, identifying suspicious characteristics such as unusual speech patterns, inconsistencies, and keywords associated with scams. If suspicious characteristics are detected, the system automatically blocks callback attempts and notifies the customer of potential spam or unwanted calls. This proactive approach addresses both live and recorded fraudulent calls, enhancing the security of telecommunications by preventing fraudulent interactions before they can cause harm. The system continuously learns from new data, adapting to evolving fraud tactics, providing robust, long-term protection for telecommunications users.

The disclosed technology performs dynamic routing of a request to create a voicemail associated with a call session for a wireless communication device. Upon receiving the request, a query is sent to a DNS server of a wireless network to identify location information of the wireless communication device. The DNS server determines a voicemail server geographically proximate to the wireless communication device based on the information in the query and one or more location mapping tables and / or pre-defined mapping logics stored in the DNS server. Upon receiving information of the voicemail server as output of the query, the request to create the voicemail is routed to the voicemail server geographically proximate to the wireless communication device.

To reduce a burden on a user who uses a function overlapping both of a plurality of PBXs in a hybrid system including the plurality of PBXs.SOLUTION: A PBX system according to an embodiment includes a first PBX, a first VM box of the first PBX, a second PBX, and a second VM box of the second PBX, and the first PBX and the second PBX store a VM box extension number of the first PBX and a VM box extension number of the second PBX corresponding to a user in advance, respectively. When a voice message is stored in a first VM box, the first PBX makes a call from a VM box extension number of the first PBX corresponding to a user of the voice message to a VM box extension number of the second PBX, and when a second VM box responds, the first PBX transmits VM information including at least the voice message.SELECTED DRAWING: Figure 5A

An apparatus comprises a processor and a memory storing instructions that, when executed by the processor, perform a method comprising receiving a voicemail message and generating a prompt for a generative artificial intelligence (AI) model. The prompt comprises a request for a classification into one of a plurality of classes and audio signal features of the voicemail message. The method also comprises determining whether to delay passing the prompt to the generative AI model, and in response to determining to delay, delaying passing the prompt to the generative AI model. The prompt is passed to the generative AI model and a classification from the generative AI model is received. An action is triggered on the voicemail message according to the received classification. In various examples the action facilitates security and / or scalability of a voicemail service.

A shared device voicemail box can be accessed from a device that is an unauthenticated device without a user-specific security credential. The device transmits a request to a server. The request includes a unique code based on an image. The device accesses the voicemail box based on an access grant received from the server. Using the image, a non-registered user of a telephony system can access a secured voicemail box.

Examples herein relate to a method and system for automated voicemail detection. In at least one example the method includes initiating a call to a telephone number associated with a user device; capturing at least one audio sample frame from the call; analyzing the audio sample frame to determine if the call is a voicemail call; and if the call is a voicemail call, dropping the call connection, otherwise connecting the call to an agent operator device.

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

Methods and systems for generating dynamic voicemail greetings are disclosed. According to an implementation, a voice call made from a caller to a recipient is directed to a voicemail server when the recipient is unreachable. The voicemail server may determine a relationship between the caller and the recipient. The voicemail server may further determine at least one of location data, event data, or time data associated with the recipient. The voicemail server may obtain the real-time location and event data from the recipient's phone and combine it with the saved location and event data to determine the content for the voicemail greeting message. The voicemail server may further select one or more templates based on the relationship between the caller and the recipient and the location and event content and generate a dynamic greeting message to be transmitted to the caller.

A communication stream is received. For example, the communication stream may be a part of a communication session, such as, a voicemail, a videomail, a voice conference call, a video conference call, and / or the like. A determination is made if the communication stream is completely generated using a session watermark. The session watermark is associated with the communication session. In response to determining that the communication stream is completely generated using the session watermark, the communication stream is identified as a legitimate communication stream. In response to determining that the communication stream has not been completely generated using the session watermark, the communication stream is identified as potentially a vishing communication steam.

A communication stream is received. For example, the communication stream may be a part of a communication session, such as, a voicemail, a videomail, a voice conference call, a video conference call, and / or the like. A determination is made if the communication stream is completely generated using a session watermark. The session watermark is associated with the communication session. In response to determining that the communication stream is completely generated using the session watermark, the communication stream is identified as a legitimate communication stream. In response to determining that the communication stream has not been completely generated using the session watermark, the communication stream is identified as potentially a vishing communication steam.

A method is provided which comprises the steps of a) placing a call from a calling party (100) to a called party (200), b) forwarding the call to a voice mail system (430), which operates a voice mail box of the called party (200), c) recording a voice message provided by the calling party (100) and storing the recorded voice message in the voice mail box of the called party (200), and d) accessing the stored voice message by the called party (200), wherein a copy of the recorded voice message is generated (651, 751) and access to the copy of the recorded voice message is made available to the calling party (100) and / or in response to the voice message being accessed by the called party (200), generating a confirmation information accessible by the calling party (100).

The disclosed technology includes a voicemail translation service for a telecommunications network. The voicemail translation service may receive a voicemail message being communicated from a sender to a recipient. The voicemail translation service calls an application programming interface (API) to upload the voicemail message to a transcription service, which completes the transcription of the voicemail message in a default language. In response to determining that the default language of the completed transcription does not match the recipient's target language, the voicemail translation service triggers another API to generate a translation of the transcription according to the target language. Subsequently, the voicemail translation service stores the translated transcription in a voicemail storage system accessible to the recipient.

The disclosed technology performs dynamic routing of a request to create a voicemail associated with a call session for a wireless communication device. Upon receiving the request, a query is sent to a DNS server of a wireless network to identify location information of the wireless communication device. The DNS server determines a voicemail server geographically proximate to the wireless communication device based on the information in the query and one or more location mapping tables and / or pre-defined mapping logics stored in the DNS server. Upon receiving information of the voicemail server as output of the query, the request to create the voicemail is routed to the voicemail server geographically proximate to the wireless communication device.

Disclosed herein are systems and methods for the automated ingestion and processing of orders for the food supply chain industry using artificial intelligence. An example method can comprise extracting order level information and item level information from a purchase order in the form of at least one of an email message, a text message, a voicemail audio file, an image file, a spreadsheet file, and a portable document format (PDF) file. The method can also comprise preprocessing the order level information and the item level information into a plurality of machine learning features and inputting the machine learning features into a machine learning model to obtain predictions concerning the purchase order. A sales order can then be generated based in part on the predictions outputted by the machine learning model.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key connector service is used to coordinate communications with a key management server for generating plaintext keys for data encryption and encrypted keys based on the plain text keys, and with a key broker server for storing and retrieving copies of the encrypted keys. A context identifier may be associated with an encrypted key and used to track which data has been encrypted with an underlying plaintext key. Examples of data encrypted may include conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key broker server is employed to map encryption and decryption requests from servers in the platform to key management servers of customers based on user identifiers. Examples of data encrypted may include conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

Embodiments relate to preventing deep fake voicemail scams. In response to receiving a voice message, an intent of the voice message is determined. The intent is determined to relate to a persuasion technique. A warning is provided about the voice message.