19 results about "Voicemail" patented technology

The present disclosure provides a system for adaptive voicemail and interactive voice response (IVR) detection in outbound calls. The system includes a call initialization module configured to establish an outbound call connection, a speech processing module configured to convert incoming audio signals into text in real-time, a classification module configured to analyze the text and determine whether the call has reached a live recipient, a voicemail system, or an IVR menu, a decision-making module configured to determine an appropriate course of action based on the classification, and a response generation module configured to generate and deliver appropriate responses based on the determined course of action. The system enables efficient handling of outbound calls by accurately detecting and responding to different call scenarios.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key broker server is employed to map encryption and decryption requests from servers in the platform to key management servers of customers based on user identifiers. Examples of data encrypted may include conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

The invention provides a device of an SIP telephone terminal integrated with an SIP server, and the device comprises an SIP client module which comprises audio input and output equipment and is used for being responsible for a basic voice call function; the SIP server module is used for managing all registered SIP clients, processing routing, transferring, group calling and conference conversation of calls, and providing a voice mailbox and call records; the SIP relay module is used for converting or forwarding internal and external SIP signaling and media data; the network interface module is used for providing wired or wireless connection options to be connected to a local area network and the Internet and is responsible for data transmission; and the user management and configuration interface module is used for providing user-friendly interface configuration and various functions of management equipment. In this way, the SIP server function and the SIP telephone function are integrated into the single device, multiple functions are integrated into the single device, the hardware cost and the installation cost are reduced, and the stability of the communication system is enhanced.

Customers of a software platform, such as a unified communications as a service platform, are enabled to control their own encryption keys used to encrypt and decrypt data from various communication services in the software platform. A key broker server is employed to map encryption and decryption requests from servers in the platform to key management servers of customers based on user identifiers. Examples of data encrypted may includes conference recordings, webinar recordings, phone call recordings, voicemails, emails, and calendar tokens.

Systems and processes are disclosed for a multi-layered approach to fraud prevention by leveraging a machine learning engine integrated with the Session Initiation Protocol (SIP) to attempt caller identification before transitioning to a voice call, allowing for the potential blocking of unwanted calls. If SIP-based identification remains inconclusive, an anomaly detection engine employing the Viterbi algorithm analyzes the caller's speech patterns during voicemail messages. The Viterbi algorithm converts spoken language into text, identifying suspicious characteristics such as unusual speech patterns, inconsistencies, and keywords associated with scams. If suspicious characteristics are detected, the system automatically blocks callback attempts and notifies the customer of potential spam or unwanted calls. This proactive approach addresses both live and recorded fraudulent calls, enhancing the security of telecommunications by preventing fraudulent interactions before they can cause harm. The system continuously learns from new data, adapting to evolving fraud tactics, providing robust, long-term protection for telecommunications users.

To reduce a burden on a user who uses a function overlapping both of a plurality of PBXs in a hybrid system including the plurality of PBXs.SOLUTION: A PBX system according to an embodiment includes a first PBX, a first VM box of the first PBX, a second PBX, and a second VM box of the second PBX, and the first PBX and the second PBX store a VM box extension number of the first PBX and a VM box extension number of the second PBX corresponding to a user in advance, respectively. When a voice message is stored in a first VM box, the first PBX makes a call from a VM box extension number of the first PBX corresponding to a user of the voice message to a VM box extension number of the second PBX, and when a second VM box responds, the first PBX transmits VM information including at least the voice message.SELECTED DRAWING: Figure 5A

Examples herein relate to a method and system for automated voicemail detection. In at least one example the method includes initiating a call to a telephone number associated with a user device; capturing at least one audio sample frame from the call; analyzing the audio sample frame to determine if the call is a voicemail call; and if the call is a voicemail call, dropping the call connection, otherwise connecting the call to an agent operator device.

Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

Methods and systems for generating dynamic voicemail greetings are disclosed. According to an implementation, a voice call made from a caller to a recipient is directed to a voicemail server when the recipient is unreachable. The voicemail server may determine a relationship between the caller and the recipient. The voicemail server may further determine at least one of location data, event data, or time data associated with the recipient. The voicemail server may obtain the real-time location and event data from the recipient's phone and combine it with the saved location and event data to determine the content for the voicemail greeting message. The voicemail server may further select one or more templates based on the relationship between the caller and the recipient and the location and event content and generate a dynamic greeting message to be transmitted to the caller.

The disclosed technology includes a voicemail translation service for a telecommunications network. The voicemail translation service may receive a voicemail message being communicated from a sender to a recipient. The voicemail translation service calls an application programming interface (API) to upload the voicemail message to a transcription service, which completes the transcription of the voicemail message in a default language. In response to determining that the default language of the completed transcription does not match the recipient's target language, the voicemail translation service triggers another API to generate a translation of the transcription according to the target language. Subsequently, the voicemail translation service stores the translated transcription in a voicemail storage system accessible to the recipient.

Disclosed herein are systems and methods for the automated ingestion and processing of orders for the food supply chain industry using artificial intelligence. An example method can comprise extracting order level information and item level information from a purchase order in the form of at least one of an email message, a text message, a voicemail audio file, an image file, a spreadsheet file, and a portable document format (PDF) file. The method can also comprise preprocessing the order level information and the item level information into a plurality of machine learning features and inputting the machine learning features into a machine learning model to obtain predictions concerning the purchase order. A sales order can then be generated based in part on the predictions outputted by the machine learning model.

Embodiments relate to preventing deep fake voicemail scams. In response to receiving a voice message, an intent of the voice message is determined. The intent is determined to relate to a persuasion technique. A warning is provided about the voice message.

Systems and methods are contemplated herein for determining whether a UE is excluded from visual voicemail (VVM) provisioning, is eligible for VVM provisioning, or is ineligible for VVM provisioning. The method may include receiving, at VVM module, an indication to initiate a logic flow. The method may include retrieving, by the VVM module during the logic flow, device information associated with the UE. The method may include determining, based on the device information associated with the UE, whether to the UE is excluded from VVM provisioning, is eligible for VVM provisioning, or is ineligible for VVM provisioning.

A system and method for handling missed video calls by allowing a receiver to create a personalized video, voice, or no message to be played when they are unable to answer a call. The system determines the receiver's availability and, if unavailable, retrieves and streams the prerecorded message to the caller. After the message, the caller is given the option to leave a video voicemail message or hang up. If a video voicemail is left, the system stores the message and notifies the receiver. The invention enhances the communication experience by providing a more engaging and personalized way to handle missed video calls, with messages tailored for business or personal purposes. The system can be implemented using various technologies, such as video conferencing software, mobile applications, or web-based platforms.

A voicemail server device receives a voice call from an originating device attempting to access a voicemail account associated with a subscriber of a network service provider. Accessing the voicemail account can require providing by the originating device a personal identification number (PIN) predefined for the voicemail account. The voicemail server device can determine whether the originating device is associated with the subscriber. Responsive to determining that the originating device is not associated with the subscriber, the voicemail server device can activate an attempt limit for the voicemail account. The attempt limit can correspond to a predefined number of failed attempts to access the voicemail account by providing an incorrect PIN. The voicemail server device can receive attempts to access the voicemail account by incorrect PINs. Responsive to determining that a number of the attempts has reached the attempt limit, the voicemail server device can redefine the PIN.

The system according to this embodiment aims to transcribe the contents of voicemail messages into text, summarize them, and send them via SMS. [Solution] The system according to the embodiment comprises an acquisition unit, an analysis unit, a summarization unit, and a transmission unit. The acquisition unit acquires voice data from an answering machine. The analysis unit analyzes the voice data acquired by the acquisition unit and converts it into text. The summarization unit summarizes the content converted into text by the analysis unit. The transmission unit sends the summary created by the summarization unit via SMS.

The disclosed technology includes a voicemail translation service of a telecommunications network. The voicemail translation service can receive a voicemail message communicated from a calling party to a called party. The voicemail translation service calls an application programming interface (API) to upload the voicemail message to a transcription service, which completes transcription of the voicemail message in a default language. In response to determining that the default language of the completed transcription does not match a target language of the called party, the voicemail translation service triggers another API to generate a translation of the transcription in accordance with the target language. The voicemail translation service then stores the translated transcription in a voicemail storage system that is accessible by the called party.

An apparatus comprises a processor and a memory storing instructions that, when executed by the processor, perform a method comprising receiving a voicemail message and generating a prompt for a generative artificial intelligence (AI) model. The prompt comprises a request for a classification into one of a plurality of classes and audio signal features of the voicemail message. The method also comprises determining whether to delay passing the prompt to the generative AI model, and in response to determining to delay, delaying passing the prompt to the generative AI model. The prompt is passed to the generative AI model and a classification from the generative AI model is received. An action is triggered on the voicemail message according to the received classification. In various examples the action facilitates security and / or scalability of a voicemail service.

The disclosed technology includes a voicemail translation service of a telecommunications network. The voicemail translation service can receive a voicemail message communicated from a calling party to a called party. The voicemail translation service calls an application programming interface (API) to upload the voicemail message to a transcription service, which completes transcription of the voicemail message in a default language. In response to determining that the default language of the completed transcription does not match a target language of the called party, the voicemail translation service triggers another API to generate a translation of the transcription in accordance with the target language. The voicemail translation service then stores the translated transcription in a voicemail storage system that is accessible by the called party.