111results about "Graded-service arrangements" patented technology

The invention discloses an outbound intelligent routing service system, relates to the technical field of routing service, and aims to solve the problem that data quality monitoring is incomplete in a calling process. According to the method, the calling queues are sequenced, and the outbound request is initiated according to the priority, so that the high-priority task can be preferentially processed. The call-out efficiency is improved, the overall service performance is improved, when a quality problem occurs in the call process, active adjustment is carried out by adopting a jitter buffering technology, the intelligent adjustment mode can quickly respond and improve the call quality, and when the quality problem is monitored, future call parameters of the client are automatically adjusted, so that the call-out efficiency of the client is improved. The adaptive adjustment strategy can ensure that the service quality of important customers is always kept at a relatively high level, the data analysis stage comprises descriptive analysis, causal relationship analysis and trend analysis, and the analysis methods can deeply mine information and rules in data from different angles.

A call management system includes a control module to be operated via any combination of software and hardware; the control module to perform the steps of determine when a call is taking place between one or more users and providing one or more options to the one or more users for the management of the call to allow the users to communicate with multiple callers simultaneously.

A system and method for integration of telemedicine into multimedia video visitation systems of correctional facilities is disclosed herein. The system includes a telemedicine center that communicates with a medical center located at a correctional facility and a physician kiosk remote to the correctional facility. The medical center includes an inmate kiosk and a medical assistant station. The inmate kiosk and physician kiosk participate in a secure video call as part of an appointment between the inmate and physician. The inmate kiosk coordinates with the telemedicine center to verify an identity of the inmate. The inmate kiosk interfaces with a number of medical sensors and communicates data collected from the sensors to the physician kiosk.

The present disclosure relates to a system (108) and a method (600) for barring of SMS The system (108) includes an interface unit (210) to receive the SMS from a user equipment (UE) (102). The system (108) includes an identifier unit (212) to determine a Radio Access Technology (RAT) type of the received SMS. The system (108) includes a retrieval unit (214) to retrieve information pertaining to location of the UE from a Home Subscriber Server (HSS) (420) when the RAT type is determined as a Wireless Local Area Network (WLAN) type. The system (108) includes a comparison unit (216) to compare the retrieved information associated with the UE with a barred list to determine if the retrieved location is present in the barred list. The system (108) includes a transmittal unit (218) to transmit an error code in response to determination of presence of the location in the barred list.

A computer-implemented system and method for preventing fraudulent call activity includes detecting a plurality of voice calls from different phone numbers; converting audio content of the calls to text; clustering the calls based on similarity of the converted text and voice characteristics; assigning a shared fraud profile to the clustered calls; and using the shared fraud profile to classify future calls.

Embodiments include a system, method, and computer program product that authenticates a caller using calling party information. In an embodiment, an authentication device receives the call request and associated calling party information that includes a calling party number. The authentication device retrieves parameters associated with the calling party number, where a retrieved parameter is a number of accounts linked to the calling party number. The authentication device determines whether the number of accounts is between one and a threshold value, inclusive, and verifies that the call request originates from a location or a device associated with the calling party number. Based on the verifying and determining, the authentication device generates an authentication result that indicates whether the calling party number is authenticated. Then, the authentication device sends the authentication result to a call processing device that processes the call request from the caller according to the authentication result.

The system (108) in the present disclosure for service barring workflow is designed to automate and streamline the process of managing service barring actions in a telecommunications network It provides centralized control, efficient processing. and granular control over service restrictions by implementing a method (400) involving various nodes. Tracking Area Code (TAC) and Network administrators. The system (108) offers advantages such as enhanced operational efficiency. accurate enforcement of service barring rules. real-time monitoring. and reporting capabilities. It integrates with network elements and ensures compliance with regulatory requirements. With its flexible and scalable architecture, the system (108) enables administrators and users to efficiently handle service barring requests while maintaining a positive customer experience. Overall, the system (108) for service barring workflow optimizes the service management process. enhances security, and contributes to effective network control and customer satisfaction.

A centralized and robust threat assessment tool is disclosed to perform comprehensive analysis of previously-stored and subsequent communication data, activity data, and other relevant information relating to inmates within a controlled environment facility. As part of the analysis, the system detects certain keywords and key interactions with the dataset in order to identify particular criminal proclivities of the inmate. Based on the identified proclivities, the system assigns threat scores to inmate that represents a relative likelihood that the inmate will carry out or be drawn to certain threats and / or criminal activities. This analysis provides a predictive tool for assessing an inmate's ability to rehabilitate. Based on the analysis, remedial measures can be taken in order to correct an inmate's trajectory within the controlled environment and increase the likelihood of successful rehabilitation, as well as to prevent potential criminal acts.

A computer implemented video visitation method includes identifying registered inmates or authorized visitors via log-in credentials, accepting a selection by an authorized visitor or an inmate for a desired electronic visitation without pre-scheduling and without any other human intervention for the desired electronic video visitation session, notifying the respective selected inmate or the respective authorized visitor of the desired electronic visitation session, and if the selected inmate or the selected visitor accepts the notification, an audio / video visitation services computer system automatically establishing the electronic visitation session between at least one computer device and at least one authorized visitor computing device.

A method for providing public safety access to an enterprise is provided. The method may include receiving an indication of an incident at an enterprise location. The method may further include determining a type of biometric access control in use at the enterprise location. The method may further include retrieving biometric data for a responder assigned to the incident is compatible with the type of biometric access control in use at the enterprise location. The method may also include adapting the biometric data to be compatible with a specific biometric access control system in use at the enterprise location. The method may additionally include sending the adapted biometric data to the specific biometric access control system in use at the enterprise location, wherein the specific biometric access control system in use at the enterprise location grants access to the enterprise location to the responder.

When authorized, a user of a computing device, such as a smart phone, may select an originating phone number to initiate a voice call that is different from the telephone number that is assigned to the computing device. The telephone number that is selected as the originating number may be a number that is assigned to another computing device and / or a different user. In response to receiving a request to place an outgoing call using the selected destination number, the network returns a temporary routing number to the computing device. The computing device places a call to the temporary routing number. After receiving the call at the temporary routing number, the network places the outgoing call using the selected originating number. The outgoing call appears to a called party to originate from the selected originating number instead of from the phone number assigned to the computing device.

The invention relates to the technical field of financial science and technology, and provides a network real-time call method and system in a customer service scene. The method comprises the following steps: a server determines an authentication mode corresponding to a current service according to a service handling request, and decodes and authenticates a coding result sent by a user side; if the authentication is passed, starting a service handling process corresponding to the service handling request; the server side obtains a new service handling request initiated by the user side in real time so as to judge whether authentication needs to be initiated for handling a new service or not; if so, judging whether the service authority level of the new service exceeds the service authority level of the current service; if not, inheriting the authentication result of the current service as the authentication result of the new service; and if yes, acquiring to-be-authenticated data corresponding to the new service, and performing authentication processing to obtain an authentication result of the new service. According to the embodiment of the invention, user audio and video call authentication in a customer service scene can be realized, and the user experience is improved.

A system for facilitating voice call restrictions complying with a defined space is provided. The system comprises: a communication device comprising a processor and configured to access a communication network associated with a defined space to transmit and receive audio data; a sound pressure level sensor configured to detect a sound level received by the communication device, where the processor is configured to determine a first sound pressure level associated with a sound emitted from a user of the communication device, determine a second sound pressure level associated with an ambient sound within the defined space, and transmit the first sound pressure level to the second sound pressure level. An adaptive threshold is determined based on the predetermined threshold and the second sound pressure level, the first sound pressure level is compared to the adaptive threshold, and a corrective action is performed in response to determining that the first sound pressure level exceeds the adaptive threshold.

Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.

A system and method for deactivating telephone numbers are presented. The method includes, in response to a request to deactivate a telephone number, communicating a query to a blockchain for the telephone number, wherein a block on the blockchain identifies an organization that had sent a previous message to the telephone number. The method also includes determining, based on a response to the query, the organization and generating and activating a filter configured to stop a future message sent by the organization to the telephone number.

A method of providing a transcription of an electronic communication includes determining a language spoken in the electronic communication, differentiating among participants in the electronic communication, identifying a hierarchy of topics discussed in the electronic communication, and providing a display of the hierarchy of topics.

Provided are systems, methods, and apparatuses initiating outbound communications and receiving inbound communications. The system may include at least one processor programmed or configured to detect a communication between a user device and a remote entity, the user device operated by a user, determine a security risk based on the communication, and in response to determining the security risk, automatically block at least one function within at least one application on at least one of the following: the user device, another user device associated with the user, or any combination thereof.

An example method of operation may include one or more of identifying an outbound call placed by a mobile device subscribed to a protected carrier network, determining the outbound call is destined for a destination telephone number that was stored in a call history of the mobile device, determining the destination telephone number is a scam call suspect telephone number based on one or more identified call filter parameters associated with the destination telephone number, and forwarding a scam call notification to the mobile device while the outbound call is dialing the destination telephone number.

Embodiments of the present application provide a kind of processing method, device, electronic equipment and storage medium of communication number, applied to communication security technical field, the method comprises: obtaining reference communication number and at least one layer of subordinate communication number corresponding to reference communication number, reference communication number is calling number;With reference communication number as center node, according to the calling called relationship between reference communication number and subordinate communication number, the communication relationship network corresponding to reference communication number is constructed;From bottom to top, the subordinate node in communication relationship network except center node is traversed, obtains the node information corresponding to each subordinate node, and node information is the information for representing the communication relationship between subordinate node and upper node and the bridging relationship between center node;According to node information, the credibility of subordinate node is analyzed, and the credibility result corresponding to subordinate node is obtained.

The present disclosure relates to a system (108) and a method (600) for barring of SMS The system (108) includes an interface unit (210) to receive the SMS from a user equipment (UE) (102). The system (108) includes an identifier unit (212) to determine a Radio Access Technology (RAT) type of the received SMS. The system (108) includes a retrieval unit (214) to retrieve information pertaining to location of the UE from a Home Subscriber Server (HSS) (420) when the RAT type is determined as a Wireless Local Area Network (WLAN) type. The system (108) includes a comparison unit (216) to compare the retrieved information associated with the UE with a barred list to determine if the retrieved location is present in the barred list. The system (108) includes a transmittal unit (218) to transmit an error code in response to determination of presence of the location in the barred list.

The present subject matter is directed to an apparatus and methodology for monitoring for the occurrence of use of unauthorized telecommunications equipment within a designated area. The present subject matter has particular utility to the corrections environment in that it discloses a methodology for detecting and reporting the unauthorized operation of cellular telephones within a corrections facility. The present technology may be used advantageously in combination with inmate telephone systems to transmit information to appropriate personnel in the form of email messages and / or voice communications by way of telephone local or corrections facility external telephone lines. The present technology also provides for recordation and storage of time, date and location information for detected events.

A method includes: initiating a call to a telephone number based on a request from a call originator; generating a fingerprint of an audio sample of the call; matching the fingerprint to a record in a fingerprint database; determining, based on the matched record, whether the recorded call is an actionable machine response, a non-actionable machine response, or a human response, as a detected response; providing the detected response to the call originator; receiving, based on the providing the detected response, an action from the call originator; and performing the action associated with the call.

The present disclosure describes a monitoring environment that monitors an activity for activity that may be indicative of being prohibited by the local, the state, and / or the national governing authorities, namely suspicious activity, or activity that is prohibited by the local, the state, and / or the national governing authorities, namely prohibited activity. The monitoring environment verifies the activity is actually being monitored within the monitoring environment. The verification can require one or more monitoring persons monitoring the activity to perform one or more tasks to verify their attentiveness in monitoring the activity. The one or more tasks can be as simple as activating a checkbox or providing a code or an electronic signature to provide some examples, although more complicated tasks, such as a biometric verification such as a retinal, a facial, and / or a voice verification to provide some examples, are possible as will be recognized by those skilled in the relevant art(s) without departing from the spirit and scope of the present disclosure.

A system and method establishes a communication connection between a first device of a first user and a second device of a second user. Request data corresponding to a request to establish a communication connection with a second user is received, and a user profile associated with the second user is determined. One or more sensors of the second device receive input data corresponding to the environment of the second device, and an identity of the second user is determined based thereon. The communication connection is established and, based on the identity, the second device tracks movement of the second user in the environment.

The invention discloses an intelligent privacy paging method for internal personnel, and the method comprises the steps: setting different paging rules according to different message types; setting different sorting priority sequences according to message types; the user sets a voice listening password by himself; intelligent paging is carried out on the transmitted text message, a receiver can normally hear the message after answering a voice call and inputting a correct password, and if the call is not answered, calling is continued. According to the intelligent privacy paging method for the insiders, the timeliness of the messages is ensured in a mode of combining the text messages and the voice messages, and identity verification must be carried out when the messages are obtained, so that the accuracy of receivers is ensured, and the timeliness, the secrecy and the safety of message transmission are ensured.

A scrubbing edge device for edge-based communications of commercial communications may receive commercial communications, a scrubbed token list, and a telephone number list. In response to determining that the mobile device has been detected in a specific area, it may be determined whether the telephone number of the mobile device is included in the telephone number list. In response to determining that the telephone number of the mobile device is included in the telephone number list, the telephone number of the mobile device, the scrubbed token list, and the commercial communications may be communicated to an outgoing access provider, which communicates the commercial communications to the mobile device, at least in part, based on whether the telephone number of the mobile device matches a token included in the scrubbed token list.