72results about "Graded-service arrangements" patented technology

The invention discloses an outbound intelligent routing service system, relates to the technical field of routing service, and aims to solve the problem that data quality monitoring is incomplete in a calling process. According to the method, the calling queues are sequenced, and the outbound request is initiated according to the priority, so that the high-priority task can be preferentially processed. The call-out efficiency is improved, the overall service performance is improved, when a quality problem occurs in the call process, active adjustment is carried out by adopting a jitter buffering technology, the intelligent adjustment mode can quickly respond and improve the call quality, and when the quality problem is monitored, future call parameters of the client are automatically adjusted, so that the call-out efficiency of the client is improved. The adaptive adjustment strategy can ensure that the service quality of important customers is always kept at a relatively high level, the data analysis stage comprises descriptive analysis, causal relationship analysis and trend analysis, and the analysis methods can deeply mine information and rules in data from different angles.

A computer-implemented system and method for preventing fraudulent call activity includes detecting a plurality of voice calls from different phone numbers; converting audio content of the calls to text; clustering the calls based on similarity of the converted text and voice characteristics; assigning a shared fraud profile to the clustered calls; and using the shared fraud profile to classify future calls.

The system (108) in the present disclosure for service barring workflow is designed to automate and streamline the process of managing service barring actions in a telecommunications network It provides centralized control, efficient processing. and granular control over service restrictions by implementing a method (400) involving various nodes. Tracking Area Code (TAC) and Network administrators. The system (108) offers advantages such as enhanced operational efficiency. accurate enforcement of service barring rules. real-time monitoring. and reporting capabilities. It integrates with network elements and ensures compliance with regulatory requirements. With its flexible and scalable architecture, the system (108) enables administrators and users to efficiently handle service barring requests while maintaining a positive customer experience. Overall, the system (108) for service barring workflow optimizes the service management process. enhances security, and contributes to effective network control and customer satisfaction.

A computer implemented video visitation method includes identifying registered inmates or authorized visitors via log-in credentials, accepting a selection by an authorized visitor or an inmate for a desired electronic visitation without pre-scheduling and without any other human intervention for the desired electronic video visitation session, notifying the respective selected inmate or the respective authorized visitor of the desired electronic visitation session, and if the selected inmate or the selected visitor accepts the notification, an audio / video visitation services computer system automatically establishing the electronic visitation session between at least one computer device and at least one authorized visitor computing device.

A method for providing public safety access to an enterprise is provided. The method may include receiving an indication of an incident at an enterprise location. The method may further include determining a type of biometric access control in use at the enterprise location. The method may further include retrieving biometric data for a responder assigned to the incident is compatible with the type of biometric access control in use at the enterprise location. The method may also include adapting the biometric data to be compatible with a specific biometric access control system in use at the enterprise location. The method may additionally include sending the adapted biometric data to the specific biometric access control system in use at the enterprise location, wherein the specific biometric access control system in use at the enterprise location grants access to the enterprise location to the responder.

When authorized, a user of a computing device, such as a smart phone, may select an originating phone number to initiate a voice call that is different from the telephone number that is assigned to the computing device. The telephone number that is selected as the originating number may be a number that is assigned to another computing device and / or a different user. In response to receiving a request to place an outgoing call using the selected destination number, the network returns a temporary routing number to the computing device. The computing device places a call to the temporary routing number. After receiving the call at the temporary routing number, the network places the outgoing call using the selected originating number. The outgoing call appears to a called party to originate from the selected originating number instead of from the phone number assigned to the computing device.

A system for facilitating voice call restrictions complying with a defined space is provided. The system comprises: a communication device comprising a processor and configured to access a communication network associated with a defined space to transmit and receive audio data; a sound pressure level sensor configured to detect a sound level received by the communication device, where the processor is configured to determine a first sound pressure level associated with a sound emitted from a user of the communication device, determine a second sound pressure level associated with an ambient sound within the defined space, and transmit the first sound pressure level to the second sound pressure level. An adaptive threshold is determined based on the predetermined threshold and the second sound pressure level, the first sound pressure level is compared to the adaptive threshold, and a corrective action is performed in response to determining that the first sound pressure level exceeds the adaptive threshold.

Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.

A system and method for deactivating telephone numbers are presented. The method includes, in response to a request to deactivate a telephone number, communicating a query to a blockchain for the telephone number, wherein a block on the blockchain identifies an organization that had sent a previous message to the telephone number. The method also includes determining, based on a response to the query, the organization and generating and activating a filter configured to stop a future message sent by the organization to the telephone number.

A method of providing a transcription of an electronic communication includes determining a language spoken in the electronic communication, differentiating among participants in the electronic communication, identifying a hierarchy of topics discussed in the electronic communication, and providing a display of the hierarchy of topics.

Provided are systems, methods, and apparatuses initiating outbound communications and receiving inbound communications. The system may include at least one processor programmed or configured to detect a communication between a user device and a remote entity, the user device operated by a user, determine a security risk based on the communication, and in response to determining the security risk, automatically block at least one function within at least one application on at least one of the following: the user device, another user device associated with the user, or any combination thereof.

An example method of operation may include one or more of identifying an outbound call placed by a mobile device subscribed to a protected carrier network, determining the outbound call is destined for a destination telephone number that was stored in a call history of the mobile device, determining the destination telephone number is a scam call suspect telephone number based on one or more identified call filter parameters associated with the destination telephone number, and forwarding a scam call notification to the mobile device while the outbound call is dialing the destination telephone number.

Embodiments of the present application provide a kind of processing method, device, electronic equipment and storage medium of communication number, applied to communication security technical field, the method comprises: obtaining reference communication number and at least one layer of subordinate communication number corresponding to reference communication number, reference communication number is calling number;With reference communication number as center node, according to the calling called relationship between reference communication number and subordinate communication number, the communication relationship network corresponding to reference communication number is constructed;From bottom to top, the subordinate node in communication relationship network except center node is traversed, obtains the node information corresponding to each subordinate node, and node information is the information for representing the communication relationship between subordinate node and upper node and the bridging relationship between center node;According to node information, the credibility of subordinate node is analyzed, and the credibility result corresponding to subordinate node is obtained.

The present disclosure relates to a system (108) and a method (600) for barring of SMS The system (108) includes an interface unit (210) to receive the SMS from a user equipment (UE) (102). The system (108) includes an identifier unit (212) to determine a Radio Access Technology (RAT) type of the received SMS. The system (108) includes a retrieval unit (214) to retrieve information pertaining to location of the UE from a Home Subscriber Server (HSS) (420) when the RAT type is determined as a Wireless Local Area Network (WLAN) type. The system (108) includes a comparison unit (216) to compare the retrieved information associated with the UE with a barred list to determine if the retrieved location is present in the barred list. The system (108) includes a transmittal unit (218) to transmit an error code in response to determination of presence of the location in the barred list.

A method includes: initiating a call to a telephone number based on a request from a call originator; generating a fingerprint of an audio sample of the call; matching the fingerprint to a record in a fingerprint database; determining, based on the matched record, whether the recorded call is an actionable machine response, a non-actionable machine response, or a human response, as a detected response; providing the detected response to the call originator; receiving, based on the providing the detected response, an action from the call originator; and performing the action associated with the call.

A system and method establishes a communication connection between a first device of a first user and a second device of a second user. Request data corresponding to a request to establish a communication connection with a second user is received, and a user profile associated with the second user is determined. One or more sensors of the second device receive input data corresponding to the environment of the second device, and an identity of the second user is determined based thereon. The communication connection is established and, based on the identity, the second device tracks movement of the second user in the environment.

A scrubbing edge device for edge-based communications of commercial communications may receive commercial communications, a scrubbed token list, and a telephone number list. In response to determining that the mobile device has been detected in a specific area, it may be determined whether the telephone number of the mobile device is included in the telephone number list. In response to determining that the telephone number of the mobile device is included in the telephone number list, the telephone number of the mobile device, the scrubbed token list, and the commercial communications may be communicated to an outgoing access provider, which communicates the commercial communications to the mobile device, at least in part, based on whether the telephone number of the mobile device matches a token included in the scrubbed token list.

A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.

A method for determining potentially undesirable voices, in embodiments, includes: receiving audio recordings comprising voices associated with undesirable activity, and determining audio components of each of the audio recordings. The method may further comprise generating a multi-dimensional vector of the audio components for each of the plurality of audio recordings, and comparing audio components between the multi-dimensional vectors to determine clusters of multi-dimensional vectors, each cluster comprising two or more of the multi-dimensional vectors of audio components, wherein each cluster corresponds to a blacklisted voice. The method may further comprise receiving an audio recording or audio stream, and determining whether the audio recording or audio stream is associated with a voice associated with undesirable activity based on a comparison to the clusters.

An edge device can receive a commercial communication, a scrubbed token list and a telephone number list. Responsive to determining the mobile device is detected in the specific area, whether a telephone number of the mobile device is contained in the telephone number list can be determined. Responsive to determining that the telephone number of the mobile device is contained in the telephone number list, the telephone number of the mobile device, the scrubbed token list and the commercial communication can be communicated to an originating access provider, wherein the originating access provider communicates to the mobile device the commercial communication based, at least in part, upon whether the telephone number of the mobile device matches a token contained in the scrubbed token list.

According to an aspect, there is provided an apparatus for selective mobile operator call setup comprises means for performing the following. The apparatus maintains, in a database, subscriber information of a mobile operator. The subscriber information comprises, for each of a plurality of mobile subscribers, a phone number of a mobile subscriber and one or more predefined exception criteria for allowing incoming international calls. The apparatus receives a call setup request for an incoming international call. The apparatus determines phone numbers of calling and called parties. The apparatus searches the database based on the phone number of the called party. In response to finding subscriber information of the called party, the apparatus determines whether the phone number satisfies the one or more predefined exception criteria. In response to the phone number failing to satisfy the one or more predefined exception criteria, the apparatus blocks the incoming international call.

A method for determining potentially undesirable voices, in embodiments, includes: receiving audio recordings comprising voices associated with undesirable activity; and determining audio components of each of the audio recordings. The method may further include generating a multi-dimensional vector of the audio components for each of the plurality of audio recordings, and comparing audio components between the multi-dimensional vectors to determine clusters of multi-dimensional vectors, each cluster comprising two or more of the multi-dimensional vectors of audio components. Each cluster may correspond to a blacklisted voice. The method may further comprise receiving an audio recording or audio stream, and determining whether the audio recording or audio stream is associated with a voice associated with undesirable activity based on a comparison to the clusters.

Embodiments are directed to systems and techniques to perform device matching during a customer service call. In some examples, the techniques provided herein include receiving, at a call center system, a communication from a device associated with a user account. The method further includes, in response to receiving the communication, sending a message to the device associated with the user account, the message including a link for a user to interact with on a user interface of the device, wherein interaction with the link by the user causes initiation of an application on the device for receiving encrypted data from a contactless card associated with the user account. The method further includes receiving, by the call center system, from an authentication server, an authorization message indicating whether the user account is authorized to maintain the communication based on an evaluation of the encrypted data by the authentication server.

The present disclosure relates to a method for controlling a real-time communication between at least two participants on a real-time conversation and collaboration platform by means of a digital assistant unit, wherein clients are connected to a conferencing application via a communications network establishing the communication, the method comprising the steps of identifying, from the at least two participants, a first participant as an active speaker in the conversation by using audio signals received from the first participant via a microphone, activating the digital assistant unit for the first participant, if a predetermined event is detected, wherein the audio signals received from the first participant are analyzed so as to identify voice commands therefrom, wherein an Automatic Speech Recognition engine performs a voice recognition procedure for identifying and transcribing the identified voice commands, and wherein the transcribed voice commands are analyzed and executed.

A management apparatus, which communicates with a terminal apparatus that is connectable to a network controlled by QoS control, includes: an acquirer configured to acquire protocol information indicative of processing content of a connection protocol to be performed between the terminal apparatus and the network when the terminal apparatus is connected to the network; a transmission controller configured to transmit based on the connection protocol, to the terminal apparatus, one or both of interface information relating to a reception of a start request for the QoS control of one network, and address information relating to a reception of an acquisition request for the interface information.

A system for facilitating compliance with voice call restrictions for a defined space, is provided. The system includes a communication device comprising a processor and configured to access a communications network associated with the defined space to transmit and receive audio data, a sound pressure level sensor configured to detect sound levels received by the communication device, wherein the processor is configured to determine a first sound pressure level associated with sound emanating from a user of the communication device, determine a second sound pressure level associated with ambient sound within the defined space, determine an adapted threshold value based on a predetermined threshold value and the second sound pressure level, compare the first sound pressure level to the adapted threshold value, and in response to determining that the second sound pressure level exceeds the adapted threshold value, executing a remedial action.

Telephone calls can be validated using blockchains. In one example, a telecommunication system can access a distributed ledger indicating relationships between telephone numbers and unique identifiers assigned to the telephone numbers. The telecommunication system can then verify a telephone call based on the relationships in the distributed ledger.