1911results about "Automatic call-answering/message-recording/conversation-recording" patented technology

Telephone calls, data and other multimedia information is routed through a hybrid network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. A media order entry captures complete user profile information for a user. This profile information is utilized by the system throughout the media experience for routing, billing, monitoring, reporting and other media control functions. Users can manage more aspects of a network than previously possible, and control network activities from a central site. A directory service that supports a hybrid communication system architecture is provided for routing traffic over the hybrid network and the internet and selecting a network proximal to the origination of the call.

A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber. A content provider selects a voice page into which the audio file is to be incorporated, selects the audio file and the content provider system then transfers the audio file to a voice page server system which generates a voice page with the audio file included using XML-based tags designated for audio files. The audio files are uploaded from a number of user devices including a telephony device, a web-based system and a PDA.

An upper case and a lower case are rotatably connected in a connection part. The connection part is constructed by a rotary shaft supporting part integrated in the lower case, a rotary shaft which is integrated in the upper case and a part of which is rotatably fit into the rotary shaft supporting part, and a housing member having a part rotatably fit into the rotary shaft supporting part. A video camera and a camera lens are housed in the housing member. A display/operation part is provided almost in the whole upper case and a display/operation part is provided almost in the whole lower case. In the display/operation parts and, in addition to camera images of the video camera, a reception image, and various data, touch-type operation buttons are displayed. The display/operation parts and have the functions as the operation part as well as the display part. "Recording" mode, "transmission/reception" mode, and "information acquisition" mode can be selectively set and the device can be used according to the mode.

A system and method is disclosed to provide recommendations to a wireless device, based on stored bookmark/short-cut data. When a wireless device accesses services, data pertaining to the service access, along with any context related information is transmitted within the wireless device, or to a remote server. The data is processed in conjunction with bookmarks/short-cuts specified within the device, and are organized and presented to the wireless device in accordance with preference instructions specified within the wireless device.

A method and system is described which allows users to identify (pre-recorded) sounds such as music, radio broadcast, commercials, and other audio signals in almost any environment. The audio signal (or sound) must be a recording represented in a database of recordings. The service can quickly identify the signal from just a few seconds of excerption, while tolerating high noise and distortion. Once the signal is identified to the user, the user may perform transactions interactively in real-time or offline using the identification information.

The interactive delivery of voice serve messages communicating financial, personal or other news telecasts can be accessed at a subscriber's convenience on an inbound telephone, network enabled or other call. A voice service bureau may generate voice messages for individual subscribers according to their natural language queries. For instance, a subscriber may inquire “What was the closing Dow today” and the system converts the request to digital form, discriminates search terms, interrogates a database and annunciates to the call “The closing Dow was 11,000 today”. Responses to those or other inquiries may be delivered in real time or substantially real time.

A system and method for generating revenue from providing pages of voice content when users input a voice code corresponding to that content. Voice codes (“VCodes”) have content stored corresponding thereto and when users view publicly displayed VCodes in proximity to an object, attraction or subject, the users may selectively access the stored content via telephone by calling a central number and entering the VCode or verbally describing the object, attraction or subject, in which case the verbal description is associated with a VCode or collection of VCodes. A fee is collected based on the information retrieved and may be distributed between participants within the voice network access provider system.

The present invention can be used to facilitate the integration of wireless capability provided by wireless access points into an enterprise computer network. A gateway server is interposed between wireless access points and protected networks to provide security and integration functions, for example, authentication, access control, link privacy, link integrity, and bandwidth metering in various embodiments. Use of such a gateway server allows substantial control to be gained over network access even with the use of relatively simple access points. In general, such a gateway server receives a request to access the protected network. An authentication subsystem of the gateway server authenticates the user, preferably by accessing an external authentication server and returns a role to the authenticated user. An access controller in the gateway server provides differential access to the protected network based on the user's assigned role. A multiple gateway servers can be connected together to form a mesh network architecture.

Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to create a summary. The summary is provided to the subscriber via, for example, a voice notification.

A system and method provides universal access to voice-based documents containing information formatted using MIME and HTML standards using customized extensions for voice information access and navigation. These voice documents are linked using HTML hyper-links that are accessible to subscribers using voice commands, touch-tone inputs and other selection means. These voice documents and components in them are addressable using HTML anchors embedding HTML universal resource locators (URLs) rendering them universally accessible over the Internet. This collection of connected documents forms a voice web. The voice web includes subscriber-specific documents including speech training files for speaker dependent speech recognition, voice print files for authenticating the identity of a user and personal preference and attribute files for customizing other aspects of the system in accordance with a specific subscriber.

A communication device, wherein when the communication device is in a ringing mode, audio data is output from the speaker, and when the communication device is in a silent mode, audio data is converted to a text data and the text data is output from the display in a visual fashion.

A system and method for predicting the wait time of a caller to a call center is disclosed. The call center associates a set of agents to which the caller may be queued. This set of agents selected may depend on the skills that each agent possesses, the type of service request made by the caller, caller priority, time of day, day of week and other conditions. An initial wait time estimate may then be given to the caller who is just queued. As a caller's conditions may dynamically change, a caller's position in the queue may also change as well as the pool of available agents. Periodic wait time estimate updates may also be given to the queued caller. A caller's wait time may be estimated based upon mean inter-arrival times for recently past calls into the call center. An average inter-arrival time may be calculated for the last several calls. Alternatively, a caller's wait time may be estimated based upon calls that are recently queued and dequeued. A table of values, Wnj, are maintained wherein each such value denoting the jth recent wait time of calls arriving with n calls already in the queue. An average value, Wn, for each n among all such Wnj, is thus calculated and a caller's estimated wait time is thus given, depending on how many calls are in the queue at the time of calling.

This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

A hand-held information processing device, such as a mobile phone, has a thumb wheel that lets the user scan a circular array of options. Each respective one of the options is represented by a respective audio output that gets played out when the wheel is turned a notch up or down. This enables the user to select an option with one hand and without having to look at the device. It also allows for a form factor smaller than that of a conventional mobile phones since a keypad is not needed for entering digits to make a call from a personalized directory.

Embodiments of the present invention are directed generally to recording communication of a call utilizing a multi-channel recording technique. According to one exemplary embodiment, inbound communication from each party to a call (e.g., from each communication device that is party to a call) to a recording system is assigned to a separate channel, and communication on each channel is independently recorded. Further, during the call, a control channel is generated that correlates the multiple communication channels. The independently recorded communication channels and control channel may be used to analyze a recorded call from any desired perspective. For instance, communication from a given party may be analyzed in isolation. Further, the control channel enables the recorded multiple communication channels to be correlated such that the communication received (e.g., heard) by any selected party may be accurately re-created for analysis thereof.

When there is an incoming call to a mobile telephone, it sends an incoming call notification signal to a watch-shaped information processing device. When the watch-shaped information processing device receives the incoming call notification signal, it notifies its user of the incoming call. The watch-shaped information processing device can also sends user's instructions to the mobile telephone. The instructions cause the mobile telephone to conduct processing for incoming call such as processing for asking the caller to wait, or asking the caller to leave a message.

Methods, graphical user interfaces and devices for creation and management of voicemail greetings are disclosed. A user of a mobile communication device can create and manage multiple voicemail greetings. In one aspect, a user of a mobile communication device can create customized voicemails. The customized voicemails can be assigned to specific contacts (or groups of contacts) known to the mobile communication device. The customized voicemail greetings can also have controlled expiration dates. In another aspect, customized voicemails can be assigned to incoming calls in real-time.

Customer premises telephone equipment and methods are provided for identifying a calling party's telephone number, household name, and city and/or state location, to a called party. The equipment and method includes one or more directories containing city and state location information corresponding to a complete listing of all area codes an local exchanges throughout a selected calling region or country. A receiver receives an incoming telephone number of an incoming telephone call and a comparator compares the received incoming telephone number with the directory or directories containing the city and state location information to identify a city and state location associated with the incoming telephone number. The equipment includes a display for displaying the incoming telephone call number, the household name, and/or the city and state location associated with the incoming call.

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.

Disclosed herein are inventions that integrate a home television set top box (“STB”) or home media center with a smart voicemail system of a telephone service provider. Smart voicemail features, such as email notification of voicemails, or online playback of voicemails, may be used to obtain digital voicemail audio files that are then stored and maintained in a home computer network. These files can be served over the network via a networked television STB or a media center computer, to a display monitor during normal usage. Embodiments cause new voicemail notifications to be displayed during typical operation of a television with the STB or media center computer and provide users with an interface for responding to new voicemail notifications, and reviewing, managing, and playing back voicemail. Messages received thus can be easily identified and reviewed through an interface with which subscribers are extremely comfortable.

A communication method allows members of an affinity group to obtain up-to-date information concerning the status of other members of the affinity group. Each member of the affinity group is provided with a communication device for communicating with other members. The communication device includes a memory for storing member status information. When the status of one member in the affinity group changes, a status update message is sent from the member whose status has changed to other members of the affinity group. When a status update message is receiving from other members, the status information data contained in the message is used to update the member status information stored in memory.

A wireless system comprises at least one subscriber unit in wireless communication with an infrastructure. Each subscriber unit implements a speech recognition client, and the infrastructure comprises a speech recognition server. A given subscriber unit takes as input an unencoded speech signal that is subsequently parameterized by the speech recognition client. The parameterized speech is then provided to the speech recognition server that, in turn, performs speech recognition analysis on the parameterized speech. Information signals, based in part upon any recognized utterances identified by the speech recognition analysis, are subsequently provided to the subscriber unit. The information signals may be used to control the subscriber unit itself; to control one or more devices coupled to the subscriber unit, or may be operated upon by the subscriber unit or devices coupled thereto.

This invention discloses a voice communication system including a telephone network including a multiplicity of telephones interconnected by telephone network interconnections, a computer network having a multiplicity of nodes and enabling e-mail communication between said nodes, a multiplicity of voice response computers, each voice response computer being connected to a node of the computer network and being actuable by an input received from one of the multiplicity of telephones via the telephone network for communicating voice received via said one of the multiplicity of telephones via e-mail over the computer network.

A method of voice communication including a telephone network including a multiplicity of telephones interconnected by telephone network interconnections is also disclosed.

An apparatus and method for managing a mobile phone answering mode and outgoing message or other indicator based on a location of the mobile phone are provided. The apparatus and method make use of a location system to ascertain the current location of a mobile telephone being carried by a user. Based on the current location, the apparatus and method determine whether operation of the mobile telephone to receive and/or send calls should be restricted. In addition, the apparatus and method determine an appropriate outgoing message to be provided to calling parties while the mobile telephone is located in an area where use of the mobile telephone to receive calls is prohibited. The particular outgoing message provided is customized to the current location of the mobile telephone and optionally, the caller ID of the calling party.

A wireless communication device comprises a processing system, a user interface, and a wireless communication interface. The processing system is configured to receive a first email auto-reply instruction through the user interface, direct the wireless communication interface to transfer the first email auto-reply instruction for delivery to an email server, convert the first email auto-reply instruction into a voice mail greeting, and direct the wireless communication interface to transfer a first voice mail greeting instruction for delivery to a voice mail server. The processing system is further configured to receive a second voice mail greeting instruction through the user interface, direct the wireless communication interface to transfer the second voice mail greeting instruction for delivery to the voice mail server, convert the second voice mail greeting instruction into an email auto-reply, and direct the wireless communication interface to transfer a second email auto-reply instruction for delivery to the email server.

An apparatus, system, and method to transcribe a voice chat session initiated from a text chat session. The system includes a chat server, a voice server, and a transcription engine. The chat server is configured to facilitate a text chat session between multiple instant messaging clients. The voice server is coupled to the chat server and configured to facilitate a transition from the text chat session to a voice chat session between the multiple instant messaging clients. The transcription engine is coupled to the voice server and configured to generate a voice transcription of the voice chat session. The voice transcription may be aggregated into a text chat history.

A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the behavior of the virtual assistant changes responsive to user input. A computer-based virtual assistant that also automatically adapts its behavior is disclosed, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the remote computer is programmed to automatically change the behavior of the virtual assistant responsive to input received by the virtual assistant. As detailed below, the virtual assistant adapts to the user in many different ways based on the input the virtual assistant receives. Such input could be user information, such as information about the user's experience, the time between user sessions, the amount of time a user pauses when recording a message, the user's emotional state, whether the user uses words associated with polite discourse, and the amount of time since a user provided input to the virtual assistant during a session.

Disclosed herein is a portable type content reproducing device for reproducing content data, said portable type content reproducing device including, a radio communication unit, a nonvolatile storage unit, a reproduction processing unit, a connection controlling unit, and a reception controlling unit.

A system for assessing an automated call routing system's performance is structured to present a caller calling into the automated call routing system with a call that includes an interactive voice response (IVR) portion and, at an option of the caller, an caller/agent dialog portion. The system operates to monitor calls coming into the automated call routing system and to record end-to-end calls from among the calls coming into the automated call routing system. A sequence of events for the recorded calls is transcribed, including events occurring in the IVR portion and in the caller/agent dialog portion, to identify predetermined call events of interest. The transcribed calls are analyzed to infer a complete event sequence of each of the recorded calls. From the analysis, parameters are calculated corresponding to cost effectiveness and usability of the automated call routing system, based at least in part upon information obtained by the caller during the IVR portion.

Web integrated interactive voice response systems include a server adapted to check for accessibility of a network connection associated with a calling party, and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the calling party over a network connection.