49 results about "Service bureau" patented technology

The interactive delivery of voice serve messages communicating financial, personal or other news telecasts can be accessed at a subscriber's convenience on an inbound telephone, network enabled or other call. A voice service bureau may generate voice messages for individual subscribers according to their natural language queries. For instance, a subscriber may inquire “What was the closing Dow today” and the system converts the request to digital form, discriminates search terms, interrogates a database and annunciates to the call “The closing Dow was 11,000 today”. Responses to those or other inquiries may be delivered in real time or substantially real time.

The delivery of voice serve messages communicating financial, personal or other news telecasts may be customized according to the identity of the recipient and controlled by voice commands. A voice service bureau may generate voice messages for individual subscribers according to their preselected interest and needs. For instance, a financial bulletin may be abbreviated from “Your portfolio has declined by 5% this morning, do you want to sell” The subscriber may be identified using voice-activated PIN or other information, or be authenticated using voice recognition.

A method and system for centralized automated reconciliation of investment manager and related custody accounts makes use of computer hardware and software in a service bureau environment to receive information and records electronically from fund managers and custodian banks in different formats, to reformat the files for inputting to the system, and to perform the reconciliation process in a uniform manner. The system also allows one or both of fund managers and custodians to establish matching rules, to view the results of the matching process, to track the investigation process for unmatched records, and to manually match unmatched records.

A Mixed Media Reality (MMR) system associated techniques are disclosed. The MMR system provides mechanisms for forming a mixed media document that includes media of at least two types (e.g., printed paper as a first medium and digital content and/or web link as a second medium). In one particular embodiment, the MMR system includes an MMR user, a MMR computer, a user printer that produces a printed document, a networked media server, a service provider server and a capture device. The MMR system of the present invention provides mechanisms for forming a mixed media document that includes media of at least two types, such as printed paper as a first medium and a digital photograph, digital movie, digital audio file, or web link as a second medium. The MMR system includes a MMR brokerage network having a customer, an MMR broker, an MMR service bureau and an MMR clearinghouse. The MMR brokerage network allows these entities to interact to provide a unified point of business access for the customer who wants to add MMR functionality to a document. More specifically, the MMR technology may be used to provide advertising associated with documents and MMR hotspots. Furthermore, the MMR system of the present invention facilitates business methods that take advantage of the combination of a portable electronic device, such as a cellular camera phone, and a paper document. The present invention also includes a number of novel methods including: a method for operation of a MMR brokerage network, a method for layout independent MMR recognition, a strip fragment candidate generation process, and a page candidate accumulation process.

An MMR system for publishing comprises a plurality of mobile devices, an MMR gateway, an MMR matching unit and an MMR publisher integrated into a network with an advertiser, an ad broker, and an MMR service bureau. The MMR matching unit receives an image query from the MMR gateway and sends it to one or more of the recognition units to identify a result including a document, the page and the location on the page. The MMR service bureau uses the result to retrieve advertising or other links associated with the location on the page. The list of results and links are sent back to the MMR gateway for presentation on the mobile device. The present invention also includes a number of novel methods including a differentially weighting links associated with an MMR document.

A method for enabling viewing of stereoscopic images is provided. The method includes generating a stereo pair of images in digital form using at least one image recording device configured to produce two digital images producing a stereo pair. The method further includes offering the user an ability to provide the stereo pair of images to a display facilitator, the display facilitator comprising an ability to elect display from at least one from a group comprising a service bureau, a device configured to print the stereoscopic image, and a device configured to display the stereoscopic image. The user has an ability to choose a display facilitator for receiving the stereoscopic image and further has an ability to view at least one stereoscopic image resulting from the generating.

A method, computing machine and computer readable medium provides a computer user with the ability to route a print job to a service bureau over the Internet. The computer receives a print command input for printing a document. In response to the print command, the document is routed over the Internet to a service bureau for printing. Routing may involve activating a communications browser program in the computer and transmitting the document to a server associated with the service bureau. An Internet print web page including information identifying print job options and a print order form is retrieved from the server and displayed on the computer screen. In response to ther user's selection of a print job option identified on the print job order form, the print job and order form is transmitted to the service bureau.

A service bureau system and method for assisting a user in retaining a service from a service provider selected from a plurality of service providers providing a plurality of different services. The system includes a receiving module receiving a service request from the user and identifying the user. The system also includes a service representative module having an input receiving an instruction from a service representative. The instruction includes a selection of one of the plurality of service providers. The system further includes a communication module establishing a communication between the service representative and the user responsive to receiving the user service request. The system also includes a scheduling module scheduling the selected service provider to provide the requested service.

A novel tracking system is disclosed. In one embodiment, users obtain access to tracking information by entering a destination address in a query. In another embodiment, package shippers are given a “shipper password” and a “recipient password.” In this embodiment, the shipper may query the system with the shipper password to track all packages it has sent, and the recipient may query the system with the recipient password (and, optionally, one or more portions of the recipient's address information) to track all packages that the shipper has sent to that address. Different amounts of detail may be shown to shippers and recipients. In another embodiment, a service bureau may accept packages from shippers, collect information about the packages, process queries by shippers and recipients, and track packages that it handles using a separate “service bureau password.”

A building management system includes a telephony interface, by which a caller can enter information about a problem, thereby eliminating the need for a human operator. The building management system may also include components that enable the system to verify the condition reported by the caller. The building management system may also include a capability for storing sensor and other data automatically gathered from the building at the time the caller reports the problem. This “snapshot” can be used later by a service representative to diagnose the problem. Such a snapshot is particularly valuable when diagnosing a transient problem. In addition, the snapshot can be provided to a service bureau that is to handle the problem, thus giving the service bureau information relevant to the problem, without giving the service bureau access to all data collected by the building management system.

A font synchronization system ensures that fonts which are specified in the creation of a document are the same as those that are employed in the subsequent handling and printing of the document. Each font that is utilized within a document, or available in a printing system, is characterized by a font reference that unambiguously identifies significant features of the font. Font references associated with a document are compared with those available on a computer resource, to see if two fonts are the same in all significant respects. If the fonts are not the same, the comparison process identifies the areas of difference between them, so that a determination can be made whether such differences are critical to the appearance of the document. A number of font references are encapsulated within a font profile, to identify the fonts that are available for use within a particular environment, such as a service bureau. The font profiles can be employed by document creators to limit their choices for fonts to those which will be ultimately available when the document is printed.

A service assistance system for requesting a service from a service bureau offering a plurality of different services from a plurality of service providers includes a service request device. Also a method of retaining a service of a service provider by transmitting a user service request from the user to a service bureau. The user request includes user identification data. The method also includes receiving a response communication from the service bureau as a function of service bureau receiving the service request and the user identification data. The method further includes providing user service information to the service bureau as a function of the response communication. The user service information includes a requested service for one of the plurality of different services. The method also includes receiving the requested service from a service provider selected by the service bureau from among the plurality of service providers.

A terminal for use by a list broker, a terminal for use by a list manager, and a terminal for use by a service bureau (list provider) of a supply chain in the list industry, each terminal including means for translating to and/or from native format an indication of a subset of a list expressed in XML. An intermediate node is also provided, for optional use as a router and validator of XML statements exchanged between the elements of the supply chain. Advantageously, the indication of a subset of a list expressed in XML is provided using terms (tagged field values serving as select filter parameters) from a with the tags according to a list of terms in an XML schema description, and the possible values, in some embodiments, according to a predetermined “lingo” or, in other words, a standardized vocabulary. Corresponding methods are also provided.

A method of managing the production of tickets in accordance with a ticket order submitted to a ticketing services bureau by a customer includes an optional step of producing a physical ticket proof for the customer prior to execution of the ticket order. Preferably, the physical ticket proof is generated using a plateless printing press, such as a digital printing press, but has the print characteristics of a particular plate-based press platform which is designated to execute the ticket order. A process for accurately matching the color characteristics of the digital printing press with the color characteristics of a plate-based press platform includes the steps of calibrating the plate-based press platform to meet a particular printing standard, creating an International Color Consortium (ICC) profile for the designated plate-based press platform, applying the ICC profile to the digital printing press, and managing the color formulation properties of the digital printing press.