706results about "Customer communications" patented technology

Disclosed are systems and methods that ingest substantial volumes of data from a variety of sources associated with a computing system network to create integrated, intuitive, efficient, and coherent adaptive workspace display interfaces. The ingestion includes event data generated by event source software applications running on end user computing devices as well as call and end user attribute data that is used to determine state, presence, and performance data for the end user computing devices that is formatted for display on the adaptive workspace interfaces and used during performance monitoring and collaboration between system end users. The adaptive workspace interfaces provide functions that facilitate real time collaboration between end users that enhances shared experiences between system end users and customers.

The invention discloses an artificial intelligence offline retail system and method, and relates to the technical field of artificial intelligence. According to the invention, through the integrated artificial intelligence offline retail system, the key technical problem of accurate recognition and tracking of customer behavior tracks by a computer vision technology in an entity retail scene is effectively solved; the customer behavior recognition and tracking capability in a complex shopping mall environment is improved, the system adapts to the diversity of customer behavior modes, and the system can obtain the position and moving track information of customers in real time and construct a preliminary portrait in combination with the appearance characteristics of the customers; in addition, the graph neural network and the knowledge graph technology are used for correlation analysis of multi-modal data, a comprehensive and accurate customer portrait is constructed, semantic user behavior understanding is realized, personalized service and accurate marketing capabilities are remarkably improved, and retailers can better understand and meet customer demands.

A system providing self-service access to locked merchandise comprising: (a) providing a fixture that restricts access to the locked merchandise, wherein the fixture can automatically lock or unlock, allowing or restricting access to the locked merchandise; (b) providing a means of uniquely identifying an individual attempting to access the merchandise; (c) measuring a set of behaviors of the individual during any time the fixture is an open mode; (d) assessing whether the set of behaviors of the individual are suspicious or not relative to a set of suspicious event thresholds; (e) storing the individual and their set of behaviors as accessible records in at least one database; and (f) providing an algorithm which determines future access privileges of the individual to the enclosure based on a set of variables. Additionally, a system for maximizing sales of and minimizing theft of merchandise in a retail environment, the system comprising: (a) providing a merchandise fixture, wherein the merchandise fixture can allow or restrict access to the merchandise; (b) presenting a questionnaire to an individual; (c) providing a means of uniquely identifying the individual attempting to access the merchandise; and (d) allowing or restricting access to the merchandise based on the individual's responses to the questionnaire.

Systems, apparatus, articles of manufacture, and methods to generate customized customer messages are disclosed. An example method includes selecting a prompt template based on an intended purpose of the customized customer message and a type of communication of the customized customer message, generating a prompt based on the customer data for an identified customer and the prompt template, providing the prompt to a large language model to cause generation of the customized customer message, and causing transmission of the customized customer message.

Embodiments of the disclosure provide a method of processing messages received in an asynchronous communication system. In some embodiments, the method includes analyzing interactions on a digital communication channel, determining that the interactions have paused for an amount of time, analyzing content of the interactions to determine an estimate of the amount of time, updating a state of the agent to release the agent for the estimated amount of time, and setting a timer that will automatically change the state of the agent back to an occupied state for the interactions at a future time that aligns with an expiration of the timer.

The invention discloses an AI Agent marketing system and method based on a large model, and the method comprises the steps: carrying out the automatic call-out and conversation through a call-out robot according to an intention customer list, and obtaining the contact information of a customer according to the conversation content; starting a chat robot according to the customer contact information, and guiding the customer to activate a voice service by using the chat robot; constructing a customer portrait according to the historical dialogue content, analyzing a customer intention level, matching a recommendation scheme from a marketing scheme database according to the customer portrait and the customer intention level, and obtaining a recommendation verbal skill by using a chat robot; and pushing the recommended verbal skill and the recommended scheme to a worker for manual follow-up. The invention relates to the technical field of intelligent marketing, and solves the problems of inaccurate customer intention recognition, unreasonable marketing resource allocation, poor customer experience and the like in an existing marketing method.

An AI-driven system (100) for a personalized chatbot for financial advice using LLMS and real-time data integration, comprising the following: a chatbot module based on a large language model (LLM) that is configured to process user requests and generate personalized financial recommendations by using natural language understanding and historical data patterns; a real-time data processing module configured to retrieve and process financial data from stock exchanges, banking systems, government economic reports and financial news sources, continuously updating relevant financial information such as stock prices, interest rates and economic indicators; a risk assessment module configured to analyze a user's financial profile, including their risk tolerance, investment history and financial objectives, to ensure regulatory compliance and the suitability of investment recommendations in accordance with relevant financial regulations; an adaptive module based on machine learning that is configured to refine and optimize financial recommendations based on user interactions, financial trends, historical data and evolving market conditions, learning from past user behavior and adapting to changing market dynamics; a natural language processing module that facilitates interactive interaction with the user through text, speech, and graphical financial reports, thus enabling multimodal interaction to improve user experience and understanding of complex financial information; a proactive warning module configured to inform users about investment opportunities, market risks, and necessary portfolio adjustments based on real-time market data, trend analyses, and predictive models; a security and compliance module that ensures encrypted data transmission, user authentication and compliance with financial data protection regulations, including the secure storage of sensitive financial data and adherence to industry standards such as GDPR and PCI-DSS.

An electric vehicle (EV) user network system (100) having a dedicated server (110) and a cloud server (120) for connecting EV owners and users, EV charging stations and EV charging networks, and EV related businesses, comprising an EV Power Grid of charging stations and charging network (20); a One-Stop Shop connecting all EV related businesses in the network (40); a technical support & services network (70), and an Account for each user (50) connecting the user to the EV Power Grid, One Stop Shop and the technical support & services network; all the users and EV related businesses connected and communicating with each other in a community network for dissemination and education of EVs and EV related matters (60).The EV user through an User Account is connected to the EV Power Grid, the One-Stop Shop (40), EV related businesses, technical support & services network and other users in the network through the community network (60), in real-time. The EV User is able to have real-time access using a mobile phone or personal computer or the like to obtain goods and services with EV related service providers and businesses. Each User draws down points for usage of services in a subscription base model. Services include charging of EV and purchase of goods and services from EV related businesses and provision of technical support and other services provided by the EV user network (100).A method of using the user network and system to select a charging station is also proposed. A Mobile Application using the method and system is also proposed.

A system for generating a putter fitting recommendation includes a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations including: receiving ball shot data for each of at least one putt, the ball shot data including path angle data and at least one of ball speed data or path length data, generating, based on the ball shot data, at least one simulated ball shot data, the simulated ball shot data including simulated path angle data and at least one of simulated ball speed data or simulated path length data; plotting at least one simulated putt onto a virtual hole respectively based on the at least one simulated ball shot data; determining, for each of the at least one simulated putt, simulated shot-made data; and generating, based on the simulated putt and simulated shot-made data, a putter fitting recommendation.

The invention discloses a shopping method and system based on cooperation of a door lock and an unmanned supermarket, and the method comprises the steps: generating an improved multicast joining message according to shopping list information inputted by an owner on an intelligent door lock, and transmitting the improved multicast joining message to a preset multicast address, thereby completing multicast registration; according to an event triggered by face scanning after an authorized user arrives at the unmanned supermarket, the supermarket door lock generates a verification request message and sends the verification request message through multicast, identity verification is completed, and the supermarket door lock is opened; according to a payment request triggered after the authorized user selects and purchases the commodity, the payment machine generates a payment confirmation message and sends the payment confirmation message through multicast, and an owner confirmation interface is triggered; according to the payment confirmation operation of the owner, the door lock collects the payment two-dimensional code and sends the payment two-dimensional code to the payment machine, after payment is completed, the door lock sends a multicast leaving message, and the shopping process is ended. According to the embodiment of the invention, flexible cooperation of the door lock and the supermarket system can be realized, and the problems of convenient shopping and safety management and control in an offline scene are solved.

The invention discloses an intelligent financial consultation system and method based on a large language model, and the system comprises the steps: receiving a multi-mode financial consultation request of a customer, analyzing the input of the customer through the natural language processing and computer vision technology, extracting key information and intention, and dynamically constructing and updating a customer portrait. And specific requirements of clients can be accurately identified. And after the identified demands are stored in a problem database, the system performs real-time analysis on historical data, market dynamics and customer behaviors by using a machine learning algorithm, thereby automatically identifying and predicting potential demands and market trends of customers. Afterwards, on the basis of the prediction results, the system uses a large language model to generate personalized and multi-dimensional financial suggestions, including different risk levels and profit expectations, so as to help customers to make better decisions.

Disclosed embodiments provide techniques for video chat initiation based on machine learning. A website that includes products for sale is accessed. The website is viewed by multiple users. User information is collected and analyzed based on machine learning. The machine learning model is used to predict a purchase intention for a user regarding one or more products for sale. The prediction is based on the machine learning analysis. Information about one or more sales associates is gathered and analyzed based on machine learning. The analysis of sales associate information is used to match a user with a purchase intention with a sales associate. The sales associate can initiate a chat interaction with the user through an overlay on the website. The chat interaction can provide additional user information for the machine learning model. During the chat interaction, the user can purchase one or more products.

An electronic device to automate home maintenance alerts and repair work is disclosed. The device includes a processor programmed to: (i) receive data associated with an appliance and corresponding to a measurement of one or more aspects related to a functioning of the appliance; (ii) determine an issue causing the appliance to improperly function by analyzing the received data; (iii) identify a part for the appliance to address the improper functioning of the appliance; (iv) generate an alert identifying: a description of the appliance that is improperly functioning, the part identified to address the improper functioning of the appliance, and / or a skill level required to fix the issue; (v) in response to an input from a stakeholder, generate recommendations including proposed fixes to address the issue; and / or (vi) in response to an election by the stakeholder of a recommendation from the recommendations, generate additional outputs to address fixing the issue.

The embodiment of the invention discloses a commodity information providing model construction method and device, a model training data obtaining method and device, a commodity information providing method and device and AR glasses. And the commodity information providing model is deployed in AR glasses provided by a physical store, and shopping guide service is provided for the customer user in the store through the AR glasses. The method comprises the steps that multiple sets of training data sequentially collected according to the browsing situation of a sample user in a shop in the whole process that the sample user wears AR glasses are obtained, and each set of training data comprises position information of the sample user, identification information of a checked commodity and information of the interest degree of the sample user in the checked commodity; constructing an initial model for providing a shopping guide service; and carrying out model training on the initial model by taking a plurality of groups of training data sequentially collected in the training sample as model input to obtain a commodity information providing model, so that the commodity information providing model has the capability of providing a browsing route recommendation service for the commodities displayed in the physical store.

To increase the convenience of promotion to a customer who uses a generative AI.SOLUTION: An information processing device includes an acquisition unit, a detection unit, a first generation unit, a second generation unit, and an output control unit. The acquisition unit obtains, from a camera installed in a facility, a camera image captured by the camera. The detection unit detects a feature of a customer in the camera image. The first generation unit generates first text information indicating the feature of the customer based on the detected feature. The second generation unit inputs inquiry text with the first text information added into a generative AI for generating text relating to merchandise which is handled in the facility according to an input of inquiry text; and generates second text information relating to promotion of the merchandise based on text generated by the generative AI. The output control unit outputs the second text information.SELECTED DRAWING: Figure 3

The present disclosure includes a system for generating and distributing data records representing quotes for legal services. The data records are generated at a server in response to a request from a client device. The data records are based on parameters received from a plurality of platforms, the parameters representing estimated costs for providing services. The server determines a subset of data records to transmit to the client device based on the parameters, the request, and a rating.

A method for providing customer service includes electronically receiving an inquiry from a user via a messaging engine; analyzing the inquiry to determine an inquiry parameter selected from the group consisting of a complexity of the inquiry, a number of outstanding inquiries, and an urgency of the inquiry; adjusting a reward amount based on the inquiry parameter, wherein the reward amount increases as the complexity, number of outstanding inquiries, or urgency increases; offering the adjusted reward amount to a pool of agents; and assigning the inquiry to a message queue of an agent from the pool of agents that accepts the offered adjusted reward amount.

Secure and privatized chat communication system (and related methods) for participants relating to a particular potential estate transaction, comprising: a software application for a mobile smartphone enabling registration of brokers / realtors, potential buyers, sellers, owners, and neighbors, regarding the particular real estate sales transaction, wherein blockchain secured wallets are issued, roles such as administrator, broker / realtor, customer, and user, are assigned by administrators, and user credentials, such as neighbor, owner, buyer, and seller, users, wherein the user credentials are issued by selected brokers / realtors registered with the system, for verifying the user's authenticity, to further support and enable secure, peer-to-peer chat communications between users of the system.

The invention relates to the technical field of shopping guidance, in particular to an intelligent shopping guidance system and method for a store. A plurality of human body sensors; a plurality of shopping guide electronic screens; the customer ID determining module is used for determining a customer ID in a video frame image in the panoramic video stream data according to an image area; the to-be-selected commodity determination module is used for forming a to-be-selected container commodity set based on the commodity codes associated with the container codes; the historical commodity determination module is used for forming a historical commodity code set based on commodity codes in historical shopping records; the pushed commodity selection module is used for selecting at least one pushed commodity code from the to-be-selected container commodity set according to the historical commodity code set; and the pushing module is used for matching the commodity pushing information according to the at least one pushing commodity code and playing the commodity pushing information after the shopping guide electronic screen receives the commodity pushing information. According to the invention, the shopping behavior of the customer is analyzed, personalized commodity recommendation is realized, and the user experience is improved.

The invention discloses a panoramic VR and offline retail combined technical service platform. The technical service platform comprises the following steps of panoramic image capture, virtual shopping guide system, interactive experience, data analysis and multi-platform compatibility. The method has the beneficial effects that the technical service platform combines a panoramic VR technology with offline retail to provide immersive shopping experience for consumers, and the users can enter virtual shops through VR equipment, browse commodities and in-shop environments in a 360-degree panoramic manner, even interact with virtual shopping guide and understand commodity details and sales promotion information, so that the shopping experience of the consumers is improved. A panoramic VR technology is combined with an offline retail system, a brand new shopping mode is provided, through personalized recommendation and immersive experience, the shopping experience and satisfaction of a user are enhanced, retailers are helped to optimize operation management, improve the sales conversion rate and expand the market range, the system has remarkable commercial value, the user stickiness and the shopping experience are enhanced, and the shopping experience of the retailers is improved. And retailers are helped to stand out in fierce market competition.

A device may receive user data associated with a product or service, the user data including a user identifier associated with a user. The device may identify a business application that is relevant to the product or service, the business application being designed to provide the user with a business offer related to the product or service. In addition, the device may provide the user data to the business application and receive, from the business application, business application state data and user response data, the business application state data specifying a partially completed transaction associated with the product or service, and the user response data including information associated with the partially completed transaction. The device may store the business application state data and the user response data, and perform an action based on the business application state data.

The invention relates to the technical field of customer management, in particular to an intelligent customer relationship management system based on multi-modal data fusion, and the system comprises a multi-modal data acquisition module which is used for extracting a semantic contradiction index, a service request frequency change rate and a historical performance quality score of a text work order of a voice conversation from a customer interaction log; the state vector generation module is used for generating customer relationship state vectors based on health degree scores; the customer relationship network topology construction module is used for constructing a causal association edge of'customer-service defect-relationship attenuation 'based on the customer relationship state vector, outputting a customer relationship network topology structure with an interpretable path, and forming a relationship maintenance knowledge graph; and a self-adaptive relation repair strategy generation module. According to the invention, through identification of the high-weight relation attenuation path, key nodes and paths of customer relation degradation can be positioned.

The present invention relates to the field of information technology consulting management technology, specifically to an information technology consulting management system based on big data, including: an information collection module, a demand analysis module, a preliminary screening analysis module, a secondary screening analysis module, a preferred salesperson analysis module, a display terminal and a database. By collecting the basic information corresponding to the current consultant and analyzing the tendency type of the house corresponding to the current consultant, reliable data support is provided for the matching analysis of subsequent consultants corresponding to salespeople, while making up for the problem of insufficient authenticity and reliability of salespeople in the current technology, and further providing a reliable platform for the consultation security and consultation efficiency corresponding to the current consultant.

A system for generating a putter fitting recommendation includes a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations including: receiving ball shot data for each of at least one putt, the ball shot data including path angle data and at least one of ball speed data or path length data, generating, based on the ball shot data, at least one simulated ball shot data, the simulated ball shot data including simulated path angle data and at least one of simulated ball speed data or simulated path length data; plotting at least one simulated putt onto a virtual hole respectively based on the at least one simulated ball shot data; determining, for each of the at least one simulated putt, simulated shot-made data; and generating, based on the simulated putt and simulated shot-made data, a putter fitting recommendation.

The embodiment of the invention provides a gas station user information and local service linkage method and device and terminal equipment, and belongs to the technical field of data processing. The method comprises the steps of obtaining first consumption information corresponding to a historical user in a target gas station in a target area and second consumption information corresponding to the historical user in a target shop in the target area, and obtaining initial evaluation information corresponding to the target shop; performing false detection on the initial evaluation information to obtain target evaluation information corresponding to the target shop; determining a target consumption model corresponding to a historical user in the target area according to the first consumption information, the second consumption information and the target evaluation information; obtaining third consumption information corresponding to the target user in the target gas station and fourth consumption information corresponding to the related shop in the target area; and determining a target consumption route corresponding to the target user by using a target consumption model according to the third consumption information and the fourth consumption information.

A platform for creating, managing, and deploying digital twins of human experts through automated behavioral capture and analysis. The platform employs a data collection system that monitors and processes digital interactions, communications, and work patterns to create AI-powered digital representations of subject matter experts. These digital twins maintain the knowledge, decision-making patterns, and communication style of the original subject while preserving privacy and confidentiality boundaries. The platform includes systems for managing multiple instances of digital twins across different organizations, with capabilities for instance-level learning and knowledge integration. A comprehensive licensing and rights management system enables controlled distribution of expert digital twins while ensuring appropriate privacy and security controls are in place. The platform maintains continuous compliance monitoring and privacy enforcement across all twin instances, allowing for scalable deployment of expert knowledge while maintaining security and confidentiality requirements.

A benefit information processing method performed by an electronic device, according to various embodiments of the present disclosure, may comprise the steps of: receiving request information for a first page related to a first user type from a terminal device of a user corresponding to the first user type; in response to the request information, determining a first benefit to be included in the first page from among a plurality of benefits related to the first user type; determining an item related to the first benefit, which is to be included in the first page; and providing the terminal device of the user corresponding to the first user type with the first page including information regarding the first benefit and information regarding the item related to the first benefit.

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes acquiring, based a search request for a message transmitted to a channel registered in the service, a search result of a chatbot server linked to the channel, providing an interface for inputting a value of at least one parameter included in the search result to a terminal of a counselor linked to the channel, acquiring an entity corresponding to the parameter based on the message, determining a value of the parameter based on at least one of the acquired entity and data input through the interface, and requesting, based on the determined value of the parameter, an instant messaging server configured to provide the service to transmit a response message corresponding to the search result.

A method of generating a report using company data may include: collecting subscription company data related to a company subscribing to a platform; storing the collected subscription company data in association with a subscription company account; receiving consultation information through a consultation channel associated with the platform; specifying a consultee from the consultation information, and collecting consultee data related to the specified consultee; generating a report related to the specified agent, using a language model with at least some of the subscription company data and the consultee data as input; and providing the generated report to a subscriber account of the subscription company.

Techniques described herein enable a user to interact with an automated assistant and obtain relevant output from the automated assistant without requiring arduous typed input to be provided by the user and / or without requiring the user to provide spoken input that could cause privacy concerns (e.g., if other individuals are nearby). The assistant application can operate in multiple different image conversation modes in which the assistant application is responsive to various objects in a field of view of the camera. The image conversation modes can be suggested to the user when a particular object is detected in the field of view of the camera. When the user selects an image conversation mode, the assistant application can thereafter provide output, for presentation, that is based on the selected image conversation mode and that is based on object(s) captured by image(s) of the camera.