189results about "Customer communications" patented technology

The invention discloses a shopping method and system based on cooperation of a door lock and an unmanned supermarket, and the method comprises the steps: generating an improved multicast joining message according to shopping list information inputted by an owner on an intelligent door lock, and transmitting the improved multicast joining message to a preset multicast address, thereby completing multicast registration; according to an event triggered by face scanning after an authorized user arrives at the unmanned supermarket, the supermarket door lock generates a verification request message and sends the verification request message through multicast, identity verification is completed, and the supermarket door lock is opened; according to a payment request triggered after the authorized user selects and purchases the commodity, the payment machine generates a payment confirmation message and sends the payment confirmation message through multicast, and an owner confirmation interface is triggered; according to the payment confirmation operation of the owner, the door lock collects the payment two-dimensional code and sends the payment two-dimensional code to the payment machine, after payment is completed, the door lock sends a multicast leaving message, and the shopping process is ended. According to the embodiment of the invention, flexible cooperation of the door lock and the supermarket system can be realized, and the problems of convenient shopping and safety management and control in an offline scene are solved.

The present disclosure relates to systems and methods for providing a network-based service infrastructure configuration for a plurality of network-based services. A configuration service may identify one or more network-based services based on identifying the customer's profile and grouping the customer with other customers having a similar profile. After grouping the customer input, the configuration service may automatically provide network infrastructure configuration templates. The configuration service may identify and verify attributes required by each identified service and its associated property values. The configuration service may configure the infrastructure configuration by selecting a template from the plurality of templates stored in a datastore.

Techniques for cycle management including: determining, based on historical unstructured CRM data, a document model to determine document attributes of a set of documents; determining, based on historical structured CRM data, a stage prediction model to determine attributes of a current sales cycle based on a current sales cycle stage and current document attributes; determining, based on current sales cycle structured data, a current stage of the current sales cycle; determining, based on application of current sales cycle unstructured data to the document model, a current set of attributes for the current sales cycle; and determining, based on application of the current stage of the current sales cycle and the current set of attributes for the current sales cycle to the stage prediction model, a predicted outcome for the current sales cycle.

A smart cart presents candidate content objects to a user according to presentation constraints determined based on a predicted route of the smart cart. The smart cart obtains, from an item database, a plurality of candidate content objects to be presented to a user of a smart cart. The smart cart obtains a location of the smart cart in an environment. The smart cart applies a machine-learning route prediction model to the location of the smart cart to determine a future route of the smart cart. The smart cart determines, for each candidate content object, one or more presentation constraints based on the future route of the smart cart, wherein the presentation constraints constrain presentation of the candidate content object to the user to maximize a likelihood of the user engaging with the content object. The smart cart presents, via an electronic display, one or more of the candidate content objects according to the presentation constraints.

The invention provides an intelligent shopping guide method and system based on multiple agents, and relates to the technical field of smart home, and the method comprises the steps: a routing agent determines a user intention based on a commodity consultation text input by a user, and selects a corresponding target agent based on a commodity type indicated by the user intention to carry out multi-round dialogue with the user; and the target agent screens out at least one candidate commodity meeting user requirements from the commodity library based on multiple rounds of dialogues with the user, and feeds back the commodity information of the at least one candidate commodity to the routing agent, and the routing agent displays the commodity information of the at least one candidate commodity to the user. According to the multi-agent-based intelligent shopping guide method and system provided by the invention, the routing agent is introduced to accurately analyze the intention of the user, and the intention of the user is allocated to the corresponding commodity shopping guide agent, so that the cooperative work of the multiple agents is realized.

Disclosed are methods, circuits, systems and associated computer executable code for detecting the presence of a mobile computing device in a specific area. Included are means for receiving a message from the mobile device including a coarse location indicator, determining that the received coarse location indicator is in proximity with one or more local (e.g. retailer) stations, and causing at least one of the one or more local stations to transmit a mobile device specific poling signal to the device.

The present disclosure improves techniques for analyzing dialog content. A method executed by an information processing device (1) provided with a control unit (10), an imaging unit (11), and an input unit (12), in which the control unit (10) executes an operation including: acquiring, via the input unit (12), an agreement of a customer with respect to a recording corresponding to the customer; after the agreement is obtained, recording is started; a worker detection unit (11) that detects a worker from the image of the imaging unit (11); and interrupting the recording when a predetermined condition is satisfied, the predetermined condition including a first condition in which the worker disappears from the image of the imaging unit (11).

The invention relates to the technical field of intelligent fitness bus stations, and particularly discloses a sports equipment matching recommendation system for an intelligent fitness bus station. According to the method, the duration constraint influence factor is calculated according to the predicted waiting duration of the target passenger and the effective exercise duration of each to-be-analyzed sports apparatus, and the time limit of the passenger staying at the bus station is fully considered, so that the recommended apparatus can achieve a certain exercise effect within the time range acceptable by the passenger, and the user experience is improved. The recommendation feasibility and practicability are improved, the final matching recommendation degree is calculated according to the basic matching recommendation degree and the duration constraint influence factor, the recommendation result is further optimized on the basis of comprehensively considering the physiological features, the exercise preference and the time constraint, the finally recommended exercise equipment is made to better meet the actual requirements and conditions of passengers, and the user experience is improved. Sports equipment selection more conforming to the overall condition is provided for passengers, the satisfaction degree of the passengers on recommendation results is improved, and the willingness of the passengers to use the sports equipment of the intelligent fitness bus station is enhanced.

The application provides a customer call reason determination method and device, wherein the method comprises the following steps: constructing a feature vector of all customers in a customer service channel, and constructing a score vector of all IVR service nodes of the customers; obtaining transaction data and behavior data of other channels except the customer service channel; using a double-layer random forest model to filter out target features for the customer service channel from the transaction data and the behavior data; and performing customer call reason modeling according to the feature vector, the score vector and the target features, obtaining a customer call reason model, and predicting the customer call reason through the customer call reason model, so as to solve the problem that in the related art, the prediction accuracy of the model-based collaborative filtering for predicting the customer call reason is very low for customers with few features of the customer service channel.

We will improve the technology used to assist with vehicle delivery. [Solution] A vehicle delivery support method executed by an information processing device, comprising: acquiring vehicle purchase information based on first audio data in a vehicle sales negotiation; generating a list of multiple confirmation items to be confirmed in the vehicle delivery explanation corresponding to the negotiation based on the vehicle purchase information; and determining the confirmation status of the multiple confirmation items based on second audio data in the vehicle delivery explanation and the list, and outputting the determination result.

The present invention relates to a method for determining, from a set of physical elements (10), a specific value of an input data for a tool (12) for determining a customized cosmetic action for an individual (I), each physical element (10) having a sensory property representative of a characteristic of a body zone and associated with an identifier, each identifier being associated with a predefined value of said input data characterizing said body zone according to a match table, the method comprising the following steps: —selecting a physical element (10) for the individual (I) among the set of physical elements (10), —acquiring, via the calculator (14), the identifier of the selected physical element (10), and —determining, via the calculator (14), the predefined value of the input data corresponding to the identifier acquired according to the match table.

The invention includes a camera that captures an image of a user, a first estimation unit that estimates attributes of the user included in the image captured by the camera, an extraction unit that extracts candidates from among services corresponding to the estimated attributes on the basis of an availability status of each service time frame, and a display control unit that displays the extracted candidates on a display screen.

A multi-channel communication platform includes a messaging engine, a routing engine, and a queue manager. The messaging engine is operative to receive a plurality of textual messages from a user through any of a plurality of different messaging services in communication with the messaging engine. The plurality of textual messages form a message thread and include at least one query requesting a reply. The routing engine is operative to determine a momentum of the plurality of textual messages and to assign the message thread to a message queue associated with an agent. The queue manager is operative to specify a response time goal for providing the reply to the at least one query, where the response time goal is inversely proportional to the determined momentum.

An online system uses a trained model to predict incremental sales caused by a sample counter for in-store free sampling of an item. Upon receiving signals related to in-store purchases of the item, the online system applies the trained model to output, based on the received signals, a ranked list of locations of a source and a ranked list of timeslots for placing the sample counter. The online system selects, from the ranked list of locations and the ranked list of timeslots, a location of the source and a timeslot for placing the sample counter, and generates a decision signal based on the selected location and the selected timeslot. The online system communicates, via the network to a device associated with the source, the decision signal prompting the source to place the sample counter for free sampling of the item at the selected location and during the selected timeslot.

Provided is a technology that contributes to convenience of a user in a remote interview and improvement of the quality of the interview. An information processing apparatus comprising a control unit that performs control to notify a talker of a state of the talker related to a degree of a satisfaction level in accordance with the satisfaction level regarding a call of the talker, the satisfaction level being estimated on a basis of sensing data regarding the talker performing the call.

An assembly fabrication assisting method includes the steps of causing a user terminal to display a plurality of assemblies, receiving from a user which one has been selected by the user from the plurality of assemblies, and causing the user terminal to display a sample image of the one selected from the plurality of assemblies and an input screen for dimensions of the one selected from the plurality of assemblies.

A system providing self-service access to locked merchandise comprising: (a) providing a fixture that restricts access to the locked merchandise, wherein the fixture can automatically lock or unlock, allowing or restricting access to the locked merchandise; (b) providing a means of uniquely identifying an individual attempting to access the merchandise; (c) measuring a set of behaviors of the individual during any time the fixture is an open mode; (d) assessing whether the set of behaviors of the individual are suspicious or not relative to a set of suspicious event thresholds; (e) storing the individual and their set of behaviors as accessible records in at least one database; and (f) providing an algorithm which determines future access privileges of the individual to the enclosure based on a set of variables. Additionally, a system for maximizing sales of and minimizing theft of merchandise in a retail environment, the system comprising: (a) providing a merchandise fixture, wherein the merchandise fixture can allow or restrict access to the merchandise; (b) presenting a questionnaire to an individual; (c) providing a means of uniquely identifying the individual attempting to access the merchandise; and (d) allowing or restricting access to the merchandise based on the individual's responses to the questionnaire.

The invention relates to a method for manufacturing a customized optical element to adjust an optical property of an optical component, such as goggles, wherein the method comprises the steps of receiving customer data indicative of a visual defect a person and / or a desired visual correction of the optical component; determining, from the customer data, the shape of a first surface of an optical element to be manufactured, such that the optical component, when the optical element is applied to an optical surface of the optical component, compensates at least partially or entirely the visual defect of the person or exhibits the desired visual correction; manufacturing the optical element using a liquid material that when brought in shape, is solidified.

Embodiments of the present disclosure disclose information distribution methods, apparatuses and electronic devices. A specific implementation of the method comprises: receiving a distribution request sent by at least one service platform, wherein the distribution request represents that a first user requests to distribute item consultation information; determining a distribution mode supported by a target service platform sending a target distribution request according to a target distribution request of a target first user; obtaining at least one piece of item consultation information submitted by a browsing user for item promotion information of the target first user according to the distribution mode supported by the target service platform; and sending the item consultation information to the target service platform according to the at least one piece of item consultation information, so that the target service platform distributes the received item consultation information to the target first user or a target second user related to the target first user according to the supported distribution mode. The implementation can improve the flexibility of distributing item consultation information.

To remotely dealing with customers while reducing customers' labor and suppressing sales opportunity loss.SOLUTION: A remote customer dealing system holds condition information indicating a condition regarding a detection value obtained by a sensor that detects motion of a customer with respect to a production arranged in a facility, and shop staff information indicating a shop in which staff who can deal with a customer for the product is arranged, acquires a detection value obtained by the sensor, creates a customer dealing request when determining that the acquired detection value satisfies the condition, transmits the customer dealing request to a computer arranged in the shop indicated by the shop staff information, and performs remote communication between the computer having received the customer dealing request and a computer arranged in the facility.SELECTED DRAWING: Figure 1

An interactive kiosk for displaying one or more accessories. The kiosk includes an accessory interface portion having: a) one or more accessory retainers configured to hold one or more accessories having one or more identifiers located thereon; b) one or more sensing devices configured to receive and / or transmit one or more identification signals to one or more identifiers to identify the presence and / or absence of one or more of the accessories from the one or more accessory retainers and relay one or more status signals; and c) one or more processors in communication with the one or more sensing devices configured to receive and analyze the one or more status signals from the one or more sensing devices.

The invention discloses a shopping guide capability improving system and method based on an AI voice work card, and belongs to the technical field of artificial intelligence and intelligent shopping guide. The system comprises a multi-mode voice acquisition and feature extraction module, a crown cancellation model dynamic extraction and scoring module, a dialogue quality evaluation and intention analysis module and a closed-loop feedback optimization and partner training scene generation module, and the four modules form a deep coupling closed-loop cooperative system. The system extracts efficient verbal skills from crown sales samples through an innovative adaptive weight calculation algorithm, quantifies customer intention intensity through a multi-dimensional fusion method, improves shopping guide ability through interactive partner training, realizes system adaptive optimization through a closed-loop feedback mechanism, and improves customer experience. According to the invention, automatic inheritance of sales crowd experience and scientific evaluation and systematic improvement of shopping guide capability are realized, customer satisfaction and sales conversion rate are significantly improved, and the method is suitable for industries requiring shopping guide service, such as extensive home and retail.

Improve the technology for analyzing dialogue content. [Solution] A method to be performed by an information processing device 1 comprising a control unit 10, a shooting unit 11, and an input unit 12, wherein the control unit 10 performs an operation including obtaining customer consent regarding the recording of customer service via the input unit 12, starting recording after consent has been obtained, detecting staff from the image of the shooting unit 11, and interrupting the recording when predetermined conditions are met, the predetermined conditions include a first condition that the staff has disappeared from the image of the shooting unit 11.

A method for using electronic shelf labels (ESLs) to help customers find specific items in a store, a mobile device, and the ESLs are provided. [Solution] The customer indicates to the retailer's application which items they wish to purchase. The application instructs the ESL 115 to perform a visual action to attract the customer's attention. This may involve flashing lights on the ESL or changing a portion of the display from off (white) to on (black). Once the ESL is identified, the customer can establish communication between the mobile device 120 and the ESL, thereby enabling the ESL to transmit display information customized for the mobile device and display the same or similar information as displayed by the ESL, which can be used, for example, by a visually impaired person.

Certain aspects of the disclosure are directed to apparatuses and methods involving a data-communication apparatus that includes a data-communications server and processing circuitry in communication therewith. The data-communication server interfaces with a plurality of remotely-situated client entities for providing data communication services. The processing circuitry accesses an archive of digital voice data indicative of transcribed audio conversations for at least one of the plurality of remotely-situated client entities, calendar information, and a client data-communications server for geographic information of the agents and system parameters. The processing circuitry analyzes the digital voice data associated with the agents, the calendar information, and the system parameters to predict relevant routing data including, as examples, a call answer rate for agents of a geographic region of the at least one remotely-situated client entity for a period of time.

The invention provides a vehicle delivery response support method, an information processing device, a storage device, and a program. A vehicle delivery response support method executed by an information processing device (10) includes: acquiring purchased vehicle information on the basis of first sound data acquired in a business negotiation for vehicle sales; generating a list including a plurality of confirmation items in a vehicle delivery instruction corresponding to the business negotiation according to the purchased vehicle information; a determination unit that determines whether or not each of a plurality of confirmation items has been confirmed in the vehicle delivery instruction on the basis of second sound data acquired in the vehicle delivery instruction and the list; and outputting a determination result.

The invention is directed to a queue management system which links with and utilizes service providers that are physically located in a facility which is different or remote from that of the location of the customer.

A multifaceted approach to putter fitting including capturing positioning and movement of a user's body, movement of a golf ball, and movement of a putter. The various techniques are analyzed to arrive at a putter recommendation specific to the user.