121results about "Customer communications" patented technology

Techniques for cycle management including: determining, based on historical unstructured CRM data, a document model to determine document attributes of a set of documents; determining, based on historical structured CRM data, a stage prediction model to determine attributes of a current sales cycle based on a current sales cycle stage and current document attributes; determining, based on current sales cycle structured data, a current stage of the current sales cycle; determining, based on application of current sales cycle unstructured data to the document model, a current set of attributes for the current sales cycle; and determining, based on application of the current stage of the current sales cycle and the current set of attributes for the current sales cycle to the stage prediction model, a predicted outcome for the current sales cycle.

A smart cart presents candidate content objects to a user according to presentation constraints determined based on a predicted route of the smart cart. The smart cart obtains, from an item database, a plurality of candidate content objects to be presented to a user of a smart cart. The smart cart obtains a location of the smart cart in an environment. The smart cart applies a machine-learning route prediction model to the location of the smart cart to determine a future route of the smart cart. The smart cart determines, for each candidate content object, one or more presentation constraints based on the future route of the smart cart, wherein the presentation constraints constrain presentation of the candidate content object to the user to maximize a likelihood of the user engaging with the content object. The smart cart presents, via an electronic display, one or more of the candidate content objects according to the presentation constraints.

Disclosed are methods, circuits, systems and associated computer executable code for detecting the presence of a mobile computing device in a specific area. Included are means for receiving a message from the mobile device including a coarse location indicator, determining that the received coarse location indicator is in proximity with one or more local (e.g. retailer) stations, and causing at least one of the one or more local stations to transmit a mobile device specific poling signal to the device.

The present disclosure improves techniques for analyzing dialog content. A method executed by an information processing device (1) provided with a control unit (10), an imaging unit (11), and an input unit (12), in which the control unit (10) executes an operation including: acquiring, via the input unit (12), an agreement of a customer with respect to a recording corresponding to the customer; after the agreement is obtained, recording is started; a worker detection unit (11) that detects a worker from the image of the imaging unit (11); and interrupting the recording when a predetermined condition is satisfied, the predetermined condition including a first condition in which the worker disappears from the image of the imaging unit (11).

The application provides a customer call reason determination method and device, wherein the method comprises the following steps: constructing a feature vector of all customers in a customer service channel, and constructing a score vector of all IVR service nodes of the customers; obtaining transaction data and behavior data of other channels except the customer service channel; using a double-layer random forest model to filter out target features for the customer service channel from the transaction data and the behavior data; and performing customer call reason modeling according to the feature vector, the score vector and the target features, obtaining a customer call reason model, and predicting the customer call reason through the customer call reason model, so as to solve the problem that in the related art, the prediction accuracy of the model-based collaborative filtering for predicting the customer call reason is very low for customers with few features of the customer service channel.

We will improve the technology used to assist with vehicle delivery. [Solution] A vehicle delivery support method executed by an information processing device, comprising: acquiring vehicle purchase information based on first audio data in a vehicle sales negotiation; generating a list of multiple confirmation items to be confirmed in the vehicle delivery explanation corresponding to the negotiation based on the vehicle purchase information; and determining the confirmation status of the multiple confirmation items based on second audio data in the vehicle delivery explanation and the list, and outputting the determination result.

The present invention relates to a method for determining, from a set of physical elements (10), a specific value of an input data for a tool (12) for determining a customized cosmetic action for an individual (I), each physical element (10) having a sensory property representative of a characteristic of a body zone and associated with an identifier, each identifier being associated with a predefined value of said input data characterizing said body zone according to a match table, the method comprising the following steps: —selecting a physical element (10) for the individual (I) among the set of physical elements (10), —acquiring, via the calculator (14), the identifier of the selected physical element (10), and —determining, via the calculator (14), the predefined value of the input data corresponding to the identifier acquired according to the match table.

The invention includes a camera that captures an image of a user, a first estimation unit that estimates attributes of the user included in the image captured by the camera, an extraction unit that extracts candidates from among services corresponding to the estimated attributes on the basis of an availability status of each service time frame, and a display control unit that displays the extracted candidates on a display screen.

Provided is a technology that contributes to convenience of a user in a remote interview and improvement of the quality of the interview. An information processing apparatus comprising a control unit that performs control to notify a talker of a state of the talker related to a degree of a satisfaction level in accordance with the satisfaction level regarding a call of the talker, the satisfaction level being estimated on a basis of sensing data regarding the talker performing the call.

An assembly fabrication assisting method includes the steps of causing a user terminal to display a plurality of assemblies, receiving from a user which one has been selected by the user from the plurality of assemblies, and causing the user terminal to display a sample image of the one selected from the plurality of assemblies and an input screen for dimensions of the one selected from the plurality of assemblies.

The invention relates to a method for manufacturing a customized optical element to adjust an optical property of an optical component, such as goggles, wherein the method comprises the steps of receiving customer data indicative of a visual defect a person and / or a desired visual correction of the optical component; determining, from the customer data, the shape of a first surface of an optical element to be manufactured, such that the optical component, when the optical element is applied to an optical surface of the optical component, compensates at least partially or entirely the visual defect of the person or exhibits the desired visual correction; manufacturing the optical element using a liquid material that when brought in shape, is solidified.

To remotely dealing with customers while reducing customers' labor and suppressing sales opportunity loss.SOLUTION: A remote customer dealing system holds condition information indicating a condition regarding a detection value obtained by a sensor that detects motion of a customer with respect to a production arranged in a facility, and shop staff information indicating a shop in which staff who can deal with a customer for the product is arranged, acquires a detection value obtained by the sensor, creates a customer dealing request when determining that the acquired detection value satisfies the condition, transmits the customer dealing request to a computer arranged in the shop indicated by the shop staff information, and performs remote communication between the computer having received the customer dealing request and a computer arranged in the facility.SELECTED DRAWING: Figure 1

An interactive kiosk for displaying one or more accessories. The kiosk includes an accessory interface portion having: a) one or more accessory retainers configured to hold one or more accessories having one or more identifiers located thereon; b) one or more sensing devices configured to receive and / or transmit one or more identification signals to one or more identifiers to identify the presence and / or absence of one or more of the accessories from the one or more accessory retainers and relay one or more status signals; and c) one or more processors in communication with the one or more sensing devices configured to receive and analyze the one or more status signals from the one or more sensing devices.

The invention discloses a shopping guide capability improving system and method based on an AI voice work card, and belongs to the technical field of artificial intelligence and intelligent shopping guide. The system comprises a multi-mode voice acquisition and feature extraction module, a crown cancellation model dynamic extraction and scoring module, a dialogue quality evaluation and intention analysis module and a closed-loop feedback optimization and partner training scene generation module, and the four modules form a deep coupling closed-loop cooperative system. The system extracts efficient verbal skills from crown sales samples through an innovative adaptive weight calculation algorithm, quantifies customer intention intensity through a multi-dimensional fusion method, improves shopping guide ability through interactive partner training, realizes system adaptive optimization through a closed-loop feedback mechanism, and improves customer experience. According to the invention, automatic inheritance of sales crowd experience and scientific evaluation and systematic improvement of shopping guide capability are realized, customer satisfaction and sales conversion rate are significantly improved, and the method is suitable for industries requiring shopping guide service, such as extensive home and retail.

Improve the technology for analyzing dialogue content. [Solution] A method to be performed by an information processing device 1 comprising a control unit 10, a shooting unit 11, and an input unit 12, wherein the control unit 10 performs an operation including obtaining customer consent regarding the recording of customer service via the input unit 12, starting recording after consent has been obtained, detecting staff from the image of the shooting unit 11, and interrupting the recording when predetermined conditions are met, the predetermined conditions include a first condition that the staff has disappeared from the image of the shooting unit 11.

A method for using electronic shelf labels (ESLs) to help customers find specific items in a store, a mobile device, and the ESLs are provided. [Solution] The customer indicates to the retailer's application which items they wish to purchase. The application instructs the ESL 115 to perform a visual action to attract the customer's attention. This may involve flashing lights on the ESL or changing a portion of the display from off (white) to on (black). Once the ESL is identified, the customer can establish communication between the mobile device 120 and the ESL, thereby enabling the ESL to transmit display information customized for the mobile device and display the same or similar information as displayed by the ESL, which can be used, for example, by a visually impaired person.

Certain aspects of the disclosure are directed to apparatuses and methods involving a data-communication apparatus that includes a data-communications server and processing circuitry in communication therewith. The data-communication server interfaces with a plurality of remotely-situated client entities for providing data communication services. The processing circuitry accesses an archive of digital voice data indicative of transcribed audio conversations for at least one of the plurality of remotely-situated client entities, calendar information, and a client data-communications server for geographic information of the agents and system parameters. The processing circuitry analyzes the digital voice data associated with the agents, the calendar information, and the system parameters to predict relevant routing data including, as examples, a call answer rate for agents of a geographic region of the at least one remotely-situated client entity for a period of time.

The invention provides a vehicle delivery response support method, an information processing device, a storage device, and a program. A vehicle delivery response support method executed by an information processing device (10) includes: acquiring purchased vehicle information on the basis of first sound data acquired in a business negotiation for vehicle sales; generating a list including a plurality of confirmation items in a vehicle delivery instruction corresponding to the business negotiation according to the purchased vehicle information; a determination unit that determines whether or not each of a plurality of confirmation items has been confirmed in the vehicle delivery instruction on the basis of second sound data acquired in the vehicle delivery instruction and the list; and outputting a determination result.

A multifaceted approach to putter fitting including capturing positioning and movement of a user's body, movement of a golf ball, and movement of a putter. The various techniques are analyzed to arrive at a putter recommendation specific to the user.

Applying a specific visual, olfactory, and audio impression to a game machine which evokes the name, image, likeness, and look and feel of a company or brand's identity to the game machine, in particular slot machines. A controller device which contains a game board, sound board, and a light and lighting board. The controller device can be used in a plurality of machines to control game play but taking inputs from a user interface and connecting them to the game board input of the game board which controls the game play of the machine, and then delivering the result of the input to the machine display via the game board out. Wireless communication access to the controller device and corresponding game board, sound board, and light and lighting board and is not to be used for data collection, the wireless communication is only used for game play.

The application provides a process generation method and device, electronic equipment and storage medium. The method comprises the following steps: receiving a face signing component configured by a user for generating a face signing process, and a connection relationship of the face signing component; obtaining component configuration information corresponding to the face signing component and connection information corresponding to the connection relationship; and generating the face signing process according to the component configuration information and the connection information. The method for configuring the face signing process based on the flowchart simplifies the process of configuring the face signing process, the user can intuitively configure the process, and the efficiency of the face signing configuration is improved. Moreover, the face signing process can be configured with branch conditions, the face signing virtual customer service in the face signing process can be configured, and the face signing algorithm can be configured, so that a more perfect face signing configuration scheme is formed. The information of the face signing component is saved in the database in real time, and the safety and stability of the configuration process data are improved.

The application provides a dish recommendation method and system, wherein the dish recommendation method comprises the following steps: obtaining face video data comprising at least one frame of image; performing face attribute recognition on at least part of the image comprising a target object in the face video data to obtain face expression data and facial posture data of the target object; generating a current-time ordering preference of the target object according to the face expression data and the facial posture data; when it is determined that there is historical ordering data of the target object, generating a historical ordering preference of the target object according to the historical ordering data; obtaining a recommended dish according to the historical ordering preference and the current-time ordering preference according to a preset rule, and displaying the recommended dish to the target object. The dish recommendation effect is improved.

To reduce throughput necessary for establishing a database.SOLUTION: An information processing device identifies a state of a certain user for an object among multiple persons contained in video data by analyzing the video data obtained by imaging a first area containing the person or the object. The information processing device generates a questionnaire relating to the person or the object on the basis of the state of the certain user for the object. The information processing device identifies the respective positions and directions of the multiple persons to a display device by analyzing video data obtained by imaging a second area containing the display device. The information processing device causes the display device to display, on the basis of the identified position and direction, the questionnaire relating to the certain user when the certain user is in a state maximally coming close to the display device and directed toward the display device, and when the other users are apart from the certain user and are not directed to the display device.SELECTED DRAWING: Figure 24

To provide an information provision device that can deliver messages to customers according to their visit status. [Solution] The information providing device according to this disclosure comprises: recognition means for recognizing customers in a store; acquisition means for acquiring information on the past visit status of the recognized customer; determination means for determining a visit message to the customer based on a comparison of the past visit status and the current visit status; and output means for outputting the determined visit message.

The application discloses a commodity pickup detection method and device and a computer readable storage medium, wherein the method comprises the following steps: when a price tag of a commodity position is woken up, reading a label of the commodity is started, when the ID corresponding to the commodity is not read, the current in-place ID reading failure is regarded as a failure, the reading failure number and the reading failure time point of the current in-place ID are accumulated, and the price tag is controlled to enter sleep; when the ID is read, it is judged whether the ID is the same as the current in-place ID, when the ID is not the same as the current in-place ID, the reading failure number is cleared, and the ID is taken as a new current in-place ID. A humanized commodity pickup detection scheme is realized, which provides an accurate data basis for optimizing commodity display layout, customer flow control, commodity attention and interest points.

Embodiments of the present application provide a question and answer information processing method, a commodity information display method, equipment and a storage medium. In the question and answer information processing method, in a human-to-human consultation dialogue scene, at least one round of consultation dialogue between people for a target object can be used for question and answer recognition, so as to obtain object information of the target object. The object information can be displayed in the detail information of the target object after being confirmed by a responding user. Based on this way, the depth of the dialogue information between people is mined, effective information can be mined from the dialogue information and reasonably used, which is beneficial to reduce the time cost and labor cost required for repeated consultation and repeated consultation reply.

A system may be configured to generate real-time analytics using machine learning and computer vision. In some aspects, the system may receive a first video frame from a first video capture device positioned to capture activity at a location within a monitored area, receive a second video frame from a second video capture device positioned to capture interaction activity of customers, determine a first inference based on the first video frame, determine a second inference based on the second video frame, and associate the first inference and the second inference based on determining that the first inference and the second inference correspond to a common time period and common location.

Interaction events collected across disparate customer communication channels of an enterprise are processed to generate an encoded unique content item identifier for each content item referenced in an interaction event such that the content item is resolvable to a location in a content repository. A training data set is built using the interaction events thus processed and a multi-channel content recommendation model is trained using the training data set. The multi-channel content recommendation model thus trained stores data points representing intersections of customers and content items that the enterprise has been tracking, with each data point having an effectiveness score for an associated content item. The multi-channel content recommendation model thus trained can be queried by content designers of the disparate customer communication channels through a recommender application for content recommendations based on the effectiveness of the content, agnostic to the disparate customer communication channels.

The invention relates to a method for manufacturing a customized optical element to adjust an optical property of an optical component, such as goggles, wherein the method comprises the steps of receiving customer data indicative of a visual defect a person and / or a desired visual correction of the optical component; determining, from the customer data, the shape of a first surface of an optical element to be manufactured, such that the optical component, when the optical element is applied to an optical surface of the optical component, compensates at least partially or entirely the visual defect of the person or exhibits the desired visual correction; manufacturing the optical element using a liquid material that when brought in shape, is solidified.