344results about "Customer communications" patented technology

Disclosed are systems and methods that ingest substantial volumes of data from a variety of sources associated with a computing system network to create integrated, intuitive, efficient, and coherent adaptive workspace display interfaces. The ingestion includes event data generated by event source software applications running on end user computing devices as well as call and end user attribute data that is used to determine state, presence, and performance data for the end user computing devices that is formatted for display on the adaptive workspace interfaces and used during performance monitoring and collaboration between system end users. The adaptive workspace interfaces provide functions that facilitate real time collaboration between end users that enhances shared experiences between system end users and customers.

The invention discloses an AI Agent marketing system and method based on a large model, and the method comprises the steps: carrying out the automatic call-out and conversation through a call-out robot according to an intention customer list, and obtaining the contact information of a customer according to the conversation content; starting a chat robot according to the customer contact information, and guiding the customer to activate a voice service by using the chat robot; constructing a customer portrait according to the historical dialogue content, analyzing a customer intention level, matching a recommendation scheme from a marketing scheme database according to the customer portrait and the customer intention level, and obtaining a recommendation verbal skill by using a chat robot; and pushing the recommended verbal skill and the recommended scheme to a worker for manual follow-up. The invention relates to the technical field of intelligent marketing, and solves the problems of inaccurate customer intention recognition, unreasonable marketing resource allocation, poor customer experience and the like in an existing marketing method.

A system for generating a putter fitting recommendation includes a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations including: receiving ball shot data for each of at least one putt, the ball shot data including path angle data and at least one of ball speed data or path length data, generating, based on the ball shot data, at least one simulated ball shot data, the simulated ball shot data including simulated path angle data and at least one of simulated ball speed data or simulated path length data; plotting at least one simulated putt onto a virtual hole respectively based on the at least one simulated ball shot data; determining, for each of the at least one simulated putt, simulated shot-made data; and generating, based on the simulated putt and simulated shot-made data, a putter fitting recommendation.

The invention discloses a shopping method and system based on cooperation of a door lock and an unmanned supermarket, and the method comprises the steps: generating an improved multicast joining message according to shopping list information inputted by an owner on an intelligent door lock, and transmitting the improved multicast joining message to a preset multicast address, thereby completing multicast registration; according to an event triggered by face scanning after an authorized user arrives at the unmanned supermarket, the supermarket door lock generates a verification request message and sends the verification request message through multicast, identity verification is completed, and the supermarket door lock is opened; according to a payment request triggered after the authorized user selects and purchases the commodity, the payment machine generates a payment confirmation message and sends the payment confirmation message through multicast, and an owner confirmation interface is triggered; according to the payment confirmation operation of the owner, the door lock collects the payment two-dimensional code and sends the payment two-dimensional code to the payment machine, after payment is completed, the door lock sends a multicast leaving message, and the shopping process is ended. According to the embodiment of the invention, flexible cooperation of the door lock and the supermarket system can be realized, and the problems of convenient shopping and safety management and control in an offline scene are solved.

To increase the convenience of promotion to a customer who uses a generative AI.SOLUTION: An information processing device includes an acquisition unit, a detection unit, a first generation unit, a second generation unit, and an output control unit. The acquisition unit obtains, from a camera installed in a facility, a camera image captured by the camera. The detection unit detects a feature of a customer in the camera image. The first generation unit generates first text information indicating the feature of the customer based on the detected feature. The second generation unit inputs inquiry text with the first text information added into a generative AI for generating text relating to merchandise which is handled in the facility according to an input of inquiry text; and generates second text information relating to promotion of the merchandise based on text generated by the generative AI. The output control unit outputs the second text information.SELECTED DRAWING: Figure 3

The invention relates to the technical field of customer management, in particular to an intelligent customer relationship management system based on multi-modal data fusion, and the system comprises a multi-modal data acquisition module which is used for extracting a semantic contradiction index, a service request frequency change rate and a historical performance quality score of a text work order of a voice conversation from a customer interaction log; the state vector generation module is used for generating customer relationship state vectors based on health degree scores; the customer relationship network topology construction module is used for constructing a causal association edge of'customer-service defect-relationship attenuation 'based on the customer relationship state vector, outputting a customer relationship network topology structure with an interpretable path, and forming a relationship maintenance knowledge graph; and a self-adaptive relation repair strategy generation module. According to the invention, through identification of the high-weight relation attenuation path, key nodes and paths of customer relation degradation can be positioned.

A platform for creating, managing, and deploying digital twins of human experts through automated behavioral capture and analysis. The platform employs a data collection system that monitors and processes digital interactions, communications, and work patterns to create AI-powered digital representations of subject matter experts. These digital twins maintain the knowledge, decision-making patterns, and communication style of the original subject while preserving privacy and confidentiality boundaries. The platform includes systems for managing multiple instances of digital twins across different organizations, with capabilities for instance-level learning and knowledge integration. A comprehensive licensing and rights management system enables controlled distribution of expert digital twins while ensuring appropriate privacy and security controls are in place. The platform maintains continuous compliance monitoring and privacy enforcement across all twin instances, allowing for scalable deployment of expert knowledge while maintaining security and confidentiality requirements.

The present disclosure relates to systems and methods for providing a network-based service infrastructure configuration for a plurality of network-based services. A configuration service may identify one or more network-based services based on identifying the customer's profile and grouping the customer with other customers having a similar profile. After grouping the customer input, the configuration service may automatically provide network infrastructure configuration templates. The configuration service may identify and verify attributes required by each identified service and its associated property values. The configuration service may configure the infrastructure configuration by selecting a template from the plurality of templates stored in a datastore.

A system for use in a facility area including reservable spaces and common spaces and comprising a database storing space information, space map data and space scheduling information and including a user interface display screen mounted in a common space, a user location sensor and a processor linked to the databases and programmed to receive sensor signals and determine when a user is located within the sensing zone, the processor further programmed to generate and present a graphical facility area map representation of the facility area on the display screen and, upon detecting a user within the sensing zone, automatically identifying a destination space within the zone that the user likely intends to travel to and presenting an indication of the space on the graphical map indicating the location of the destination space within the facility.

Techniques for cycle management including: determining, based on historical unstructured CRM data, a document model to determine document attributes of a set of documents; determining, based on historical structured CRM data, a stage prediction model to determine attributes of a current sales cycle based on a current sales cycle stage and current document attributes; determining, based on current sales cycle structured data, a current stage of the current sales cycle; determining, based on application of current sales cycle unstructured data to the document model, a current set of attributes for the current sales cycle; and determining, based on application of the current stage of the current sales cycle and the current set of attributes for the current sales cycle to the stage prediction model, a predicted outcome for the current sales cycle.

A smart cart presents candidate content objects to a user according to presentation constraints determined based on a predicted route of the smart cart. The smart cart obtains, from an item database, a plurality of candidate content objects to be presented to a user of a smart cart. The smart cart obtains a location of the smart cart in an environment. The smart cart applies a machine-learning route prediction model to the location of the smart cart to determine a future route of the smart cart. The smart cart determines, for each candidate content object, one or more presentation constraints based on the future route of the smart cart, wherein the presentation constraints constrain presentation of the candidate content object to the user to maximize a likelihood of the user engaging with the content object. The smart cart presents, via an electronic display, one or more of the candidate content objects according to the presentation constraints.

To enhance convenience of promotions utilizing generative AI for customers using mobile terminals.SOLUTION: An information processing apparatus according to an embodiment comprises a first acquisition unit, a second acquisition unit, a first generation unit, a second generation unit, and an output control unit. The first acquisition unit acquires customer information related to a customer who enters a facility. The second acquisition unit acquires position information representing a position of the customer in the facility. The first generation unit generates first text information including the customer information and the position information. The second generation unit, by inputting the first text information into generative AI which generates a text related to a product handled in the facility in response to the input of the first text information, generates, based on a generative text generated by the generative AI, second text information for a promotion of the product described in the generative text. The output control unit outputs the second text information to a terminal device used by the customer.SELECTED DRAWING: Figure 3

The invention provides an intelligent shopping guide method and system based on multiple agents, and relates to the technical field of smart home, and the method comprises the steps: a routing agent determines a user intention based on a commodity consultation text input by a user, and selects a corresponding target agent based on a commodity type indicated by the user intention to carry out multi-round dialogue with the user; and the target agent screens out at least one candidate commodity meeting user requirements from the commodity library based on multiple rounds of dialogues with the user, and feeds back the commodity information of the at least one candidate commodity to the routing agent, and the routing agent displays the commodity information of the at least one candidate commodity to the user. According to the multi-agent-based intelligent shopping guide method and system provided by the invention, the routing agent is introduced to accurately analyze the intention of the user, and the intention of the user is allocated to the corresponding commodity shopping guide agent, so that the cooperative work of the multiple agents is realized.

The invention discloses an enterprise marketing digitization service method, which relates to the technical field of marketing digitization, and comprises the following steps: constructing a customized marketing digitization consultation model according to an enterprise business structure and individual requirements, analyzing the current situation of an enterprise, and outputting a targeted consultation scheme; based on a global digital thought, a marketing center and data center collaborative operation system is established, and a marketing center integrates various global marketing activities, contents and automatic mechanisms for management; and outputting an adaptive scheme according to different business scenes by utilizing a multi-scene comprehensive marketing solution output model and combining a marketing playing method and a product application superposition technology. By constructing a customized marketing digital consultation model, deeply analyzing an enterprise business structure and personalized requirements and outputting a highly targeted consultation scheme, an enterprise is helped to clarify a marketing direction and reasonably configure marketing resources, blind investment is avoided, and the utilization efficiency of the marketing resources is improved.

A trained model is used to determine a price sensitivity feature for a user of an online system. The online system generates input data by gathering replacement data via a user interface at a device associated with the user and / or in-store behavior data related to replacement of items performed by the user at a location of a retailer when using a physical receptacle in communication with the online system. The online system applies a price sensitivity model to predict, based on the input data, a price sensitivity score for the user indicative of the price sensitivity feature of the user. The online system identifies, based on the price sensitivity score, one or more actions related to prompting the user to convert one or more items. The online system applies the one or more actions to prompt the user to convert the one or more items.

A method is provided. The method comprises: obtaining, from a data source computing system and by a data filter analytics computing system, event information associated with one or more events; determining, by the data filter analytics computing system, a dynamic data filter for the event information; generating, by the data filter analytics computing system, customer information based on filtering the event information using the dynamic data filter; and causing, by the data filter analytics computing system, display of the customer information on a user device, wherein the customer information comprises a configurable graphical representation of the customer information.

A computer-implemented method for activating a function, the method comprising the steps of: determining, based on radio waves, that a mobile user device is located in at least the vicinity of a sales area; investigating whether descriptive data is present that describes, in particular, an advertisement relating to the sales area and / or in particular an advertisement relating to a product offered in connection with the sales area, which advertisement has been transmitted via the Internet to the user device itself or to another device linked to the user device; and automatically activating at least one function that corresponds to the descriptive data.

The invention relates to the technical field of big data intelligent decision, and provides a communication intelligent customer service dynamic grouping service system and method based on side cloud collaboration. The edge node is provided with a voice and character recognition module, a basic reply module and a grouping prediction module, and the cloud is provided with a deep learning model, a young adults group analysis and processing module, a middle-aged and elderly group analysis and processing module and a data warehouse. The edge node uploads the grouping prediction result and the consultation content in real time to accurately match different group requirements; and the cloud end generates a user communication portrait by using a deep learning model, calls different analysis processing modules to generate personalized service strategies for the user, and issues the personalized service strategies back to edge nodes to provide personalized services for the user, thereby meeting the requirements of users of different age groups for emerging services or basic services.

Disclosed are methods, circuits, systems and associated computer executable code for detecting the presence of a mobile computing device in a specific area. Included are means for receiving a message from the mobile device including a coarse location indicator, determining that the received coarse location indicator is in proximity with one or more local (e.g. retailer) stations, and causing at least one of the one or more local stations to transmit a mobile device specific poling signal to the device.

The present disclosure improves techniques for analyzing dialog content. A method executed by an information processing device (1) provided with a control unit (10), an imaging unit (11), and an input unit (12), in which the control unit (10) executes an operation including: acquiring, via the input unit (12), an agreement of a customer with respect to a recording corresponding to the customer; after the agreement is obtained, recording is started; a worker detection unit (11) that detects a worker from the image of the imaging unit (11); and interrupting the recording when a predetermined condition is satisfied, the predetermined condition including a first condition in which the worker disappears from the image of the imaging unit (11).

The invention relates to the technical field of intelligent fitness bus stations, and particularly discloses a sports equipment matching recommendation system for an intelligent fitness bus station. According to the method, the duration constraint influence factor is calculated according to the predicted waiting duration of the target passenger and the effective exercise duration of each to-be-analyzed sports apparatus, and the time limit of the passenger staying at the bus station is fully considered, so that the recommended apparatus can achieve a certain exercise effect within the time range acceptable by the passenger, and the user experience is improved. The recommendation feasibility and practicability are improved, the final matching recommendation degree is calculated according to the basic matching recommendation degree and the duration constraint influence factor, the recommendation result is further optimized on the basis of comprehensively considering the physiological features, the exercise preference and the time constraint, the finally recommended exercise equipment is made to better meet the actual requirements and conditions of passengers, and the user experience is improved. Sports equipment selection more conforming to the overall condition is provided for passengers, the satisfaction degree of the passengers on recommendation results is improved, and the willingness of the passengers to use the sports equipment of the intelligent fitness bus station is enhanced.

The application provides a customer call reason determination method and device, wherein the method comprises the following steps: constructing a feature vector of all customers in a customer service channel, and constructing a score vector of all IVR service nodes of the customers; obtaining transaction data and behavior data of other channels except the customer service channel; using a double-layer random forest model to filter out target features for the customer service channel from the transaction data and the behavior data; and performing customer call reason modeling according to the feature vector, the score vector and the target features, obtaining a customer call reason model, and predicting the customer call reason through the customer call reason model, so as to solve the problem that in the related art, the prediction accuracy of the model-based collaborative filtering for predicting the customer call reason is very low for customers with few features of the customer service channel.

The invention relates to a system (1) for supporting a balanced vegetarian and / or vegan diet, wherein a nutrient, food, and / or recipe database (3) is stored on a server (2) and a terminal (4) is connected to the server (1), wherein personal data of a target person (5) can be entered on the terminal (4), and the target person (5) is a pregnant woman, a breastfeeding woman, a baby, a toddler, a child, or a teenager, wherein, depending on the personal data, a daily nutrient requirement of the target person (5) is calculated and determined, and the foods and / or recipes stored on the server (1) can be selected on the terminal (4), wherein a comparison of the nutrient content of the selected foods and / or recipes with the nutrient requirement of the target person (5) is displayed on the terminal (4), and in particular, foods and / or recipes are determined and displayed depending on the personal data that can be entered.which cover the daily nutritional needs of the target person (5).

We will improve the technology used to assist with vehicle delivery. [Solution] A vehicle delivery support method executed by an information processing device, comprising: acquiring vehicle purchase information based on first audio data in a vehicle sales negotiation; generating a list of multiple confirmation items to be confirmed in the vehicle delivery explanation corresponding to the negotiation based on the vehicle purchase information; and determining the confirmation status of the multiple confirmation items based on second audio data in the vehicle delivery explanation and the list, and outputting the determination result.

Apparatuses, methods, and systems for automated testing and selection of multiple templates of a form. One method includes receiving, by a server, a first input text message from a user, displaying, by the server, the first input text message to an agent, displaying, by the server, a configurable menu of responses to the first input text message to the agent, receiving, by the server, a selection of one of the configurable menu of responses from the agent, facilitating, by the server, sending of the selected of one of the configurable menu of responses to the user, and associating and recording the selected one of the configurable menu of responses with the first input text message.

The present invention belongs to the technical field of artificial intelligence, and particularly relates to a conversation method, device, computer-readable storage medium and robot based on artificial intelligence. The method receives a customer conversation request message sent by a terminal device, and extracts a target customer identifier in the customer conversation request message; searches for a set of candidate time information in a preset customer database; generates a first conversation sentence according to the set of candidate time information, and sends the first conversation sentence to the terminal device; receives a second conversation sentence fed back by the terminal device based on the first conversation sentence, and extracts the time information in the second conversation sentence; searches for target time information in the set of candidate time information; the target time information is time information that matches the time information in the second conversation sentence; searches for an optimal conversation strategy in a preset conversation strategy library, and conducts a conversation according to the optimal conversation strategy.

The present invention relates to a method for determining, from a set of physical elements (10), a specific value of an input data for a tool (12) for determining a customized cosmetic action for an individual (I), each physical element (10) having a sensory property representative of a characteristic of a body zone and associated with an identifier, each identifier being associated with a predefined value of said input data characterizing said body zone according to a match table, the method comprising the following steps: —selecting a physical element (10) for the individual (I) among the set of physical elements (10), —acquiring, via the calculator (14), the identifier of the selected physical element (10), and —determining, via the calculator (14), the predefined value of the input data corresponding to the identifier acquired according to the match table.

The invention includes a camera that captures an image of a user, a first estimation unit that estimates attributes of the user included in the image captured by the camera, an extraction unit that extracts candidates from among services corresponding to the estimated attributes on the basis of an availability status of each service time frame, and a display control unit that displays the extracted candidates on a display screen.

A multi-channel communication platform includes a messaging engine, a routing engine, and a queue manager. The messaging engine is operative to receive a plurality of textual messages from a user through any of a plurality of different messaging services in communication with the messaging engine. The plurality of textual messages form a message thread and include at least one query requesting a reply. The routing engine is operative to determine a momentum of the plurality of textual messages and to assign the message thread to a message queue associated with an agent. The queue manager is operative to specify a response time goal for providing the reply to the at least one query, where the response time goal is inversely proportional to the determined momentum.

According to one embodiment, an information processing apparatus includes a processor and a camera interface connectable to a camera to receive camera images captured by the camera. The processor detects a feature of a customer of a store within a camera image, generates first text information corresponding to the detected feature of the customer, then inputs an inquiry text incorporating the first text information to a generative AI model to generate second text information for a promotion of a merchandise item sold at the store. The second text information can be sent to an output device in the store such as a display screen or a speaker.