980 results about "Satisfaction level" patented technology

A service that maintains a minimum criteria level for service providers to be listed and available for public access. It can list not only the service provider's credentials and insurance support (with monitored expiration dates), but may also provide a current up-to-date rating system by the users themselves, as to the satisfaction level of the quality and reliability of the work performed. It can also offer a double-check of the credentials by customer verification input. Furthermore, the example service can be easily accessible by the general public (for individual or business use) on the Internet, or by printed text directories sold direct or in bookstores.

A method and system are provided for ranking search results based on user preferences. The method includes monitoring user selections in response to user receipt of search results and tracking metadata related to user selections for user selections that exhibit a threshold satisfaction level. The method additionally includes storing the tracked metadata as user preferences and adjusting a ranking mechanism to increase the weight of user preferences in order to increase a ranking for search results that exhibit user preferences. The method additionally includes storing the user selections and the keyword search upon determining that the user selections exceed a threshold satisfaction level. The method may utilize the stored user selections and keyword search upon receiving a repeat search to alter presentation of new search results to the user.

Methods and apparatus for modeling, using a data science approach, the propensity of employee turn-over and the level of engagement of employees. Both unstructured and structured data from internal and external sources are included in the analysis to determine the level of satisfaction and contribution by employees. What-if analysis permits assessment of the impact on satisfaction, contribution and/or budget for various what-if scenarios, permitting management to take the most effective action to drive retention and/or employee contribution goals.

The invention discloses a deep question-and-answer service providing method and device based on artificial intelligence. The method comprises the following steps: obtaining question information input by a user; according to the question information, obtaining the user demand information of the user; according to the user demand information, distributing the question information to at least one corresponding question-and-answer service module; and receiving a question-and-answer result returned from the at least one question-and-answer service module, and deciding the question-and-answer result to determine a final question-and-answer result. The deep question-and-answer service providing method and device, based on artificial intelligence, of the embodiment obtains the user demand information of the user through the question information input by the user, distributes the question information to the at least one deep question-and-answer module according to the user demand information, receives the question-and-answer result returned from the at least one question-and-answer service module, finally decides the question-and-answer result to determine the final question-and-answer result, and can aim at a deep problem of the user to provide an accurate question-and-answer result for the user to improve the use satisfaction degree of the user.

Methods and apparatus to process online interactions from numerous sources, coming from different time frames and systems. One embodiment includes a facilitator, an interaction processor, and an action generator. The facilitator facilitates interactions in one or more devices, where interactions typically occur. The processor can consolidate and analyze interactions from multiple sources, in different formats, and collected at different time frames, to extract intelligence from them. The processor processes such interactions, and generates an interaction descriptor for each interaction. A descriptor can include a generalization of the corresponding interaction, and at least a part of the interaction. Descriptors for different types of interactions can be represented by the same format to allow the processor to analyze them together. The action generator can improve on future interactions; refer an interaction to be responded by a human representative if necessary; and allow users to extract information from the analysis, and generate reports regarding the interactions. Future interactions can then be significantly enhanced, with customers having higher satisfaction level, and companies more accurately charting their future.

The invention discloses a system and a method for analyzing customer behavior characteristics based on a speech recognition technique. The method comprises the steps that a recording file acquisition engine extracts customer service recoding files from a recording system in a call center at regular time or in real time; a speech recognition module converts the recoding files extracted by the recording file acquisition engine into text files; and a customer behavior analysis module calls a search engine function, analyzes and mines the customer behavior characteristics of an information base in combination with pre-customized rules stored in a semantics rule customization module, and generates information related to customer and/or customer service behavior characteristics. The system and the method for analyzing the customer behavior characteristics are based on the speech recognition technique. Idle audio recording files in the call center are converted into commercial messages with high added value. By providing effective root cause analysis to the performance of the call center, solutions to problems are rapidly provided, actions are taken to reduce call volume and therefore the customer satisfaction is improved.

A technique for determining the effectiveness of an offer includes analyzing views, clicks, acceptances and satisfactions of the offer. Transaction data is retrieved to determine whether criteria of the offer has been satisfied. As a result, a total cost per transaction may be determined for an advertisement campaign that incorporates the offer. Further, detailed queries may be issued to identify areas in which the offer needs improvement.

The objective of this invention is to create real-time and time-shifted wireless messaging system that handles devices pairing and notifications between two or multi-line parties (e.g., waiters and customers). The invention facilitates prompt and wireless communication channels between customers and restaurant staff, increases customer satisfaction and improves customer request fulfillment (i.e., responsiveness). The invention also promotes a professional social network and a recruitment system for hospitality servers where they may review their ratings and promote their services. This social medium will also help food servicing stores and hospitality companies o locate highly qualified servers, assess Quality of Service (QOS) and benchmark with other services directly through system analytics and user interactions and feedback.

A computer implemented process for evaluating a person's employment potential including the steps of:

evaluating the person's willingness to relocate based on a first set of questions and expressing that willingness as a first number;

evaluating the person's ability to work a length of time each day based on a second set of questions and expressing that willingness as a second number;

evaluating a person's sense of influence and control based on a drawing test and expressing that sense as a third number;

evaluating a person's current employment characteristics in terms of company opportunity, advancement opportunity, work satisfaction and compensation and mathematically expressing the employment characteristics as a fourth number;

and making a career choice based on mathematically combining the first, second, third and fourth numbers.

Systems and methods for measuring and improving search result relevance based on user satisfaction are disclosed. An event log is preferably scanned to determine the start and the end of a session. User behaviors within the session are preferably identified. User satisfaction is preferably estimated based on the user behaviors. User satisfaction is preferably a measure of the user's perception of the extent to which a result correlates to his intent based on his behaviors. User satisfaction is preferably estimated to be one of three satisfaction levels: satisfied, partially-satisfied, and dissatisfied. Symptoms, which are indications of a need for improvement within a search system, are preferably observed based on the user behaviors and the user satisfaction. Diagnostics, which are conditions that prevent a search system from performing optimally, are preferably derived based on the symptoms. A performance report for the search system based, at least in part, on the user satisfaction and the diagnostics may be generated. Such a report may be analyzed to determine methods for improving the relevance of results generated by the search system.

Parameters of a re-configurable product include price and date when product will be available to a requesting party. Availability and or price parameters are integrated or extended into the configuration process of selecting product features to gain a higher level of customer service and satisfaction. The availability and or price parameters can be constrained, and can also be optimized with respect to other constraints. By defining a range of satisfaction that various parameters and product features can operate in, a customer can focus the configuration process on other parameters that are deemed critical. Optimizing focus parameters such as availability and or price with respect to all other parameters constitutes an extended product configuration technique. A dynamic BOM generated by this technique reflects all consumer dictated constraints, including any constraints on price and or availability.

A method and system applies a probabilistic topic model to content in a tax environment to improve user satisfaction with a question and answer customer support system, according to one embodiment. The probabilistic topic model may be the Latent Dirichlet allocation algorithm or other implementations of probabilistic topic models, according to various embodiments. The method and system include receiving submission content from a user, according to one embodiment. The method and system include applying a probabilistic topic model to the submission content to determine submission content topics and submission content statistics, according to one embodiment. The method and system include generating and providing customer support content at least partially based on the submission content topics and at least partially based on the submission content statistics, to facilitate use of the question and answer customer support system by the user, according to one embodiment.

The present invention leverages relevance data to provide enhanced search query results based on relevancy to a specific entity via an entity-specific tunable search. This allows an entity to retrieve information that is of more value to that entity, in a faster and more efficient manner. The entity itself can be an individual user, a grouping of users, and/or an enterprise and the like. In one instance of the present invention, entity-specific relevance information is determined via employment of similarity of the entity to another entity or group of entities. Interest levels and/or satisfaction levels of similar entities can also be utilized along with similarity information to facilitate in deriving the relevance information.

The invention relates to a generation method of a high-satisfaction video summary. Based on the characteristics of a video data structure, a shot cluster-based video summary system is designed and realized in the invention. The video summary system has the following main functions: coding, decoding and playing of various video files, shot boundary detection, key frame extraction, shot cluster, generation of both static video summary and user input time dynamic summary, and the like. The generation method is suitable for various application occasions, such as multimedia file management, video retrieval, and film and television database construction.

The invention relates to a QoE (quality of experience) support resource distribution method for LTE (long term evolution) network video service. The method is characterized by comprising the following steps: (1) receiving feedback information of various video users from user equipment (UE) by a base station eNodeB; (2) monitoring the state of a cache queue of radio link control (RLC) by the base station eNodeB and calculating the rate requirement R of real-time video service; (3) calculating QoE benefit function value taking the satisfaction degree Q(R) obtained when the rate requirement R of the video users is met as a reference by a dispatcher in the base station eNodeB; (4) combining the dispatcher with a video QoE benefit function and the state grade of a terminal buffer area to construct distribution priorities of users on N resource blocks at t time, wherein u and n respectively represent the users and indexes of the resource blocks (RBs); and (5) performing priority sequencing on the users according to the resource distribution priorities constructed in the step (4) and polling to distribute time frequency resource blocks to the users. According to the method disclosed by the invention, the quality of service experience of the users can be ensured from the two aspects of video image quality and smoothness of playing process.

The invention discloses a method for providing webpage data. By static pages and cache, the invention reduces load of an application server and a database server to relieve access pressure of a portal website, which boosts page access speed, thereby increasing customer satisfaction to the website.

The invention relates to an initiative claim settlement service system for the flight delay insurance. The initiative claim settlement service system comprises a service processing core module, a product management module, an insurance policy data management module, a flight dynamic database module, a user information management module, a user information collecting addition module and a payment processing module. The initiative claim settlement service system is connected with an external marketing system, an external flight dynamic database server and a third-party payment platform through ports, so that when the dynamic states of a flight guaranteed by the flight delay insurance change, relevant information can be rapidly and accurately obtained, whether insurance policies are given out or not and whether claim settlement conditions are met or not can be automatically judged, settlement can be rapidly carried out on the insurance policies meeting the claim settlement conditions, and complex procedures for automatically searching delay proofs by travelers and inconvenience caused by automatically searching the delay proofs by the travelers are saved; in other words, the insurance claim settlement service cost is reduced, and the service time length is shortened; meanwhile, the user perception and the user satisfaction are improved, and the healthy development of the market of the flight delay insurance is facilitated.

The invention relates to an architectural indoor environment monitoring, feedback and control system and method based on group satisfaction degree customization and energy conservation. According to the main objective and core of the system and method, architectural indoor environment quality customization is achieved based on environment requirements fed back by user groups in real time, and meanwhile energy conservation is achieved. The system comprises an indoor environment monitoring system, a locating and indoor environment satisfaction degree feedback system based on the mobile internet, an indoor environment control system and a server. The indoor environment monitoring system can monitor and feedback various indoor environment parameters in real time. The locating and indoor environment satisfaction degree feedback system based on the mobile internet can precisely locate indoor personnel, indoor environment satisfaction degree voting is carried out through mobile APPs, the real real-time environment feeling of the masses and objective environment monitoring data are fed back to users and voters in time, and therefore indoor environment is optimized and adjusted in time, and the feeling and satisfaction degree of the user to the indoor environment are improved.

The invention discloses a method for optimizing power utilization modes of residential users with orientation to demand response. The method comprises the following steps: building load response dynamic models comprising an air conditioner load response model, a water heater load response model and a lighting load response model of typical power utilization equipment of the residential users; determining a target function of a power utilization mode optimizing model by taking the minimum power utilization cost and highest power utilization manner satisfaction degree of the users as targets; building constraint conditions of the power utilization mode optimizing model, which comprise adjustable constraint of indoor temperature, the water temperature of the water heater and a lighting surface; solving the model by using a particle swarm algorithm combined with the grey theory to obtain state control variables of the air conditioner, the water heater and the lighting load in various time periods and determine the optimal operation manner of each power utilization equipment. The method is applied to optimization examples of different power utilization scenes of the residents and provides a specific reference scheme for the participation of the residential users in the demand response projects, thereby achieving the effects of meeting the power utilization demand, reducing the power utilization cost and optimizing the load peak.

The invention discloses an electric charge sensitivity assessment method based on logistic regression. According to the method, electric charge sensitivity models are respectively established for high-voltage users, low-voltage non-resident customers, and resident customers by regarding customer sensitivity as the entry point. The main steps comprise: collecting modeling indexes from a plurality of dimensions including customer basic information, electricity consumption information, and payment information etc., screening variables by employing information values (IV) and related coefficients, grouping the variables based on the optimal grouping algorithm and the optimal clustering algorithm, performing conversion of weight of evidence (WOE), establishing the customer electric charge sensitivity assessment model by employing a logistic regression algorithm, constructing a standard scoring card which is easily understood and implemented according to model parameter estimation values, and finally determining the weights of the variables through an advantage analysis method. According to the method, data support is provided for development of accurate marketing and differentiated service by departments of electric power marketing and customer service through recognition of customers with high electric charge sensitivity, the overall satisfaction degree of the customers is improved, and the customer perception is improved.