373results about How to "Improve user satisfaction" patented technology

The present invention provides systems and methods in which user-created and user-selectable personas are used to enhance a search string for submission to a search engine. The persona information can also be used to filter or rank search results. A given user can combine multiple characteristics in various ways to produce different persona, and can choose among different as desired for a given search. Software to capture, maintain, store, and use persona information can be physically spread out across multiple computers operated by different companies, with a third party hosting the persona capturing interfaces.

A method and system for Mobile Internet Protocol (IP) device redundancy. As mobile devices roam away from a home network and change a connective status, mobility binding records are sent to a multicast network address on the home network. The multicast network address multicasts the mobility binding records to other active Mobile IP home agent control nodes, standby home agent control nodes and standby home agents on the home network. The method and system allows standby home agent control nodes or standby home agents to be transparently switched for active home agent control nodes or active home agents that fail without downloading or uploading large numbers of mobility binding records after a failure. The method and system may also help reduce failed calls (e.g., data sessions including Voice over IP (VoIP), H.323, etc.), network congestion and improve user satisfaction in Mobile IP systems.

A system and method provides customer support to a user. In one embodiment, it includes providing the user access to a knowledge database for the user to query the knowledge database regarding a support issue. It also provides, in response to the user querying the knowledge database, an interface to the user for the user to enter a service request. Further, it establishes, in response to the user entering the service request, an instant messaging session between the user and a customer support representative.

Disclosed is a system and method for channel allocation in a multi-band wireless network. The system includes microcell base stations, at least one macrocell base station, a mobile station, and a channel allocation center. When the mobile station makes / receives a call or executes a handover, the channel allocation center uses repacking on demand (RoD) scheme to allocate a radio channel of either a macrocell base station or a microcell base station to the mobile station. RoD has the following steps. First, a microcell channel is trying to be allocated if available. If no microcell channel is available, a macrocell channel is then trying to be allocated. Third, if no macrocell channel is available, repacking is performed to execute a handover of another mobile station's call from the macrocell to another microcell, and to allocate a reclaimed macrocell channel to the mobile station. Otherwise, no repacking call is available and the mobile station is blocked or forced terminated. By the invention, call blocking probability and call handover rate of the mobile stations in the multi-band wireless network can be reduced, and thus users' satisfaction can be enhanced.

A mobile communications system comprising, a network with a source network node and a target network node that supports a handover procedure, and a mobile terminal that is allowed to access the source network node and access the target network node according to the handover procedure, whereby information related to a reception status of user data is delivered between at least two among a group comprising the mobile terminal, the source network node, and the target network node. The target network node the source network node. In addition, the target network node may receive a status report from the mobile terminal.

Methods and systems for resolving naming contests when a user seeks to register an account associated with a login identifier that is already in use by another user. An authentication server notifies the user of a contested registration when the requested login identifier, such as an e-mail address, matches one of the identifiers stored in an authentication database. The server then solicits confirmation from the user that the login identifier belongs to the requesting user rather than the earlier user. By forcing the earlier user to select a different login identifier, the server renders the existing user account inactive but retains a unique account identifier and associated account information for the inactive user account.

A method and system for ensuring QoS in a communication network and a SLA server. The system for ensuring QoS includes a service-specific server and a SLA server. The method for ensuring QoS includes: querying the SLA information according to a user identity, where the SLA information includes different service levels signed by the same user identity; obtaining different service levels signed by the same user identity; and providing the user with the service at a corresponding service level. Through the technical solution of the present invention, a user can subscribe to more than one service level and the SP can ensure the QoS at different service levels for the user.

A system provides support for a device interrogation framework. The system may include an electronic device and an application server. The electronic device may perform a device interrogation to identify one or more device characteristics, and adaptively disable one or more application functions of a software application according to the device characteristics. For example, the electronic device may send the device characteristics to the application server, and the application server may apply a set of feature support criteria to determine particular application functions to enable or disable on the electronic device. The application server may send a compatibility determination to the electronic device specifying which application functions of the software application to disable.

The present disclosure relates to diagnostic apparatus and method for home appliance which make it easy to diagnose a breakdown of a home appliance, using a signal including product information and outputted from the home appliance, in which a signal is converted in accordance with signal distortion generated in the process of transmitting the output signal or in a terminal, so that the product information of the home appliance is easily extracted, accuracy of a diagnosis result is improved, an after-sales service for a breakdown of the home appliance is easily provided, and reliability of the product is improved by the improvement of accuracy of the diagnosis result.

The invention discloses a resource distribution method for door 2 door (D2D) communication in a long term evolution system. The method comprises the following steps that: (1) a D2D user UE1 transmits a D2D equipment discovery signal to a base station; (2) the base station measures the geographic position and returns a UE list which is less than R away from the UE1 to the UE1; (3) if a target UE2 is in a range of the UE1, the UE1 applies D2D link measurement for the base station; (4) the base station distributes resources required by link measurement for UE1; (5) the UE1 transmits a link measurement signal to the UE2, feeds the measured signal to interference plus noise ratio (SINR) and other information back to the base station and reports the required transmission rate requirement; (6) the base station estimates the physical resource block (PRB) number according to the contents reported by UE1 and distributes resources for D2D communication; and (7) the UE1 and UE2 start D2D communication. According to the designed D2D resource distribution method, the user rate requirement is considered, the interference between a cellular user and a D2D user is considered, the RB number calculation of the multiplexing cellular user resources is given, and the user satisfaction and resource utilization efficiency are improved.

A system and method for measuring distances related to a target object depicted in an image and the construction and delivery of supplemental window materials for fenestration. A digital image is obtained that contains a target object dimension and a reference object dimension in the same plane. The digital image may contain a target object dimension identified by an ancillary object and a reference object dimension in different planes. Fiducial patterns on the reference and optional ancillary objects are used that are recognized by an image analysis algorithm. Information regarding a target object and its immediate surroundings is provided to an automated or semi-automated measurement process, design and manufacturing system such that customized parts are provided to end users. The digital image contains a reference object having a reference dimension and calculating a constraint dimension from the digital image based on a reference dimension. The custom part is then designed and manufactured based on a calculated constraint dimension.

A system and method for detecting, reporting, and repairing software defects in a wireless device is disclosed. The system has a wireless subscriber unit for communicating to a support server. The wireless subscriber unit maintains an action file indicative of the historical operation of the wireless subscriber unit. When the wireless subscriber unit detects a local defect or error, the action list is transmitted to the support server. The action file is used by support staff to identify and fix the error, and to prepare a repaired software file. The repaired software file is received at the wireless subscriber unit, and the user is notified that the defect has been fixed. Also, the wireless subscriber unit may receive status updates from the central server to inform the user of repair progress.

An architecture to deliver web applications to users that is comprised of links to virtual applications that are composed of physical applications (e.g., a software component with special rules). The web applications can be created, combined into larger applications and installed without the typical effort of writing and debugging software code. Building blocks are derived from a standard interface and rules including that none of the components call methods from any other component. The interfaces pass knowledge, and an agent basket holds properties of a job. Data needed to carry out tasks is found from resources other than the interface (e.g., database). Agencies actively monitor job postings (bulletin board posts) and call agents having a highest score for performing the job. Only active agents and components are maintained in computer memory and are killed when finished, minimizing system footprint and reducing hardware costs.

A portable device comprises a data storage for storing avatar data defining a user avatar. The user avatar is formed by a plurality of visual objects. The portable device further comprises a camera for capturing an image. A visual characteristic processor is arranged to determine a first visual characteristic from the image and an avatar processor is arranged to set an object visual characteristic of an object of the plurality of visual objects in response to the first visual characteristic. The invention may allow improved customization of user avatars. For example, a color of an element of a user avatar may be adapted to a color of a real-life object simply by a user taking a picture thereof.

A control system is provided for navigating an autonomous machine around a working area in a manner that causes the machine to traverse substantially all of the free surface of the working area. The control system is arranged to cause the machine to follow a boundary of the working area and to perform a plurality of movements, each movement comprising the machine travelling away from the boundary of the working area, at an angle to the boundary, and returning again to the boundary. The machine moves along the boundary of the working area between each movement and repeats the movements as the machine follows substantially the entire boundary of the working area.

There are provided methods and systems for inferring a user's interests from user-generated tags of web-based content. In accordance with the invention, user-generated tags from viewing web-based content are collected over a predetermined period of time. A subset of distinct or unique tags is identified from among the collected tags. A z-score is calculated for each identified distinct tag, where the z-score is a measure of the statistical significance of the tag. The subset of distinct tags is then sorted based on their corresponding z-score. All distinct tags having a corresponding z-score lower than a predetermined threshold are rejected and the remaining distinct tags, having a corresponding z-score higher than the threshold are used to infer a user's interest. The ability to infer a user's interests from the remaining distinct tags may thus benefit web-based applications by achieving a high degree of accuracy in predicting the interests of users by leveraging on the use of the user generated content tags and keywords.

A mobile station embodiment (400) is provided with a reflection detector (401) which may provide supplemental inputs along with keys (402) such that a character encoding, such as, e.g. ASCII, is selected on the basis of the reflection detector (401) alone, or in combination with keys (402) either pushed down or released. A movable target or pendulum (405) may provide an ability to sense the near space along a direction that the reflection detector is sensitive to. Signals may be transmitted from the reflection detector (401) and pass across a void or other great distance before being reflected, if at all. If such signals are reflected toward the reflection detector (401), and the signals have not been overly attenuated, the reflection detector (401) may provide a ‘reflect’ signal to any on-board processor of the mobile station (400). The pendulum (405) may be influenced by wind, gravity or acceleration (405) to operate as a reflector to cooperate with the reflection detector (401) and generate a ‘reflect’ signal.

The present invention discloses an electronic device having a touch-sensitive surface, a display, and one or more sensors to detect intensity of contacts. The electronic device displays a lower-level user interface that is part of a user interface hierarchy, wherein the hierarchy includes at least three levels, including the lower-level user interface, an intermediate-level user interface and a higher-level user interface. The device also, while displaying the lower-level user interface, detects an input on a portion of the device that is associated with user interface hierarchy navigation and, in response to detecting the input, in accordance with a determination that the input meets first transition criteria, the device replaces display of the lower-level user interface with display of the intermediate-level user interface and in accordance with a determination that the input meets second transition criteria, the device replaces display of the lower-level user interface with display of the higher-level user interface.

Property store information and an aggregation of a plurality of ranking mechanisms, including a learning mechanism, are leveraged to provide performant query results with increased user relevancy. The learning mechanism permits query feedback to be accepted to facilitate in optimizing user relevance. This mechanism can also be incorporated with traditional Information Retrieval (IR) components, each supplying independent ranking to a relevance aggregation function that determines relevancy at a high level. This precludes diminishing the value of query feedback that occurs when the data is fed into traditional IR algorithms. By allowing the query feedback to maintain its proper weighting and utilizing scope and bias capabilities of the property store information, relevance increases in a highly performant manner.

The invention relates to a hot topic searching system and a hot topic searching method. The hot topic searching system comprises a news hot word mining module, a news searching and downloading module and a hot topic generating and matching module, wherein the news hot word mining module is used for periodically obtaining the hot news in the hot news field of a news website, and extracting the hot word from the hot news, the news searching and downloading module is used for downloading a news file of the hot news, the hot topic generating and matching module is used for determining each hot topic corresponding to the hot word according to the hot word, and searching the news file corresponding to each hot topic from the downloaded news file according to the hot word corresponding to each hot topic. The system and the method can present the whole process of the news hot topic development for a user.

Methods and arrangements for enabling reduced battery consumption in a mobile terminal. A method involves determining a scheduling priority associated with the mobile terminal and / or a load level in a cell associated with the mobile terminal. The method further involves determining whether a criterion is fulfilled based on the determined scheduling priority and / or load level, where the criterion is associated with an anticipated waiting time until being scheduled. If the criterion is fulfilled the DRX settings of the mobile terminal are adjusted, such that said settings are in accordance with the anticipated waiting time associated with the criterion. Thereby, reduced battery consumption in the mobile terminal is enabled.

Methods and systems for presenting multiple images of entities associated with media items in a media list are provided. A method may include identifying a first entity associated with a first media item in a media list. The first media item may be associated with a first time period. A second entity associated with a second media item may be identified in the media list. The second media item may be associated with a second time period. Next, from a database of entity images, a first image of the first entity may be selected based on the first time period and a second image of the second entity may be selected based on the second time period. As a result, the first image and the second image may be presented in an interface during activation of the media list.

The present invention describes a method, system and network node for controlling quality of service for existing data connections using shared radio resources in a wireless communication network. The Quality Control monitors the satisfaction level of every user as well as the user satisfaction rate in the system. The purpose of this function is to indicate the degraded situation to the Admission Control. In that way, appropriate actions to counteract those situations in which the provision of QoS is not in line with the negotiated QoS for a determined amount of users can be triggered. The Quality Control indicates the Admission Control about the convenience of starting to block users that request guaranteed QoS, such as streaming service users, or non Real Time (nRT) users to avoid the degradation in the provision of QoS for those users already admitted to the system.

A control method of a robot cleaner for traveling to clean includes checking information about a predetermined traveling pattern; determining a traveling trajectory based on a traveling speed; generating a traveling pattern based on the determined traveling trajectory and the information about the predetermined traveling pattern, wherein the traveling pattern includes a first straight path, a first rotation path connected to the first straight path and for rotation in a first direction, a second straight path connected to the first rotation path, and a second rotation path connected to the second straight path and for rotation in a second direction; and repeatedly traveling along the generated traveling pattern at regular intervals. Therefore, since the robot cleaner performs cleaning without scattering dust, the efficiency of cleaning may be improved.

To improve the performance and the recognition rate of a method for recognizing speech in a dialogue system, or the like, it is suggested to derive emotion information data (EID) from speech input (SI) being descriptive for an emotional state of a speaker or a change thereof based upon which a process of recognition is chosen and / or designed.

An apparatus for providing confirmed OTA terminal configuration includes a processing element configured to communicate configuration data to a mobile terminal. The processing element is also configured to initiate a confirmation sequence to confirm proper receipt of the configuration data at the mobile terminal, and to receive information indicating whether the configuration data was properly received at the mobile terminal.

A method for altering man machine interface (MMI) configurations for use in a device is provided. The method comprises the following steps. A status of a service is queried after detecting that an inspection condition is satisfied. The queried status is acquired from the currently associated network. A menu item of a service menu is enabled when the queried status indicates that the service is available. Otherwise, the menu item of the service menu is disabled or the menu item is removed from the service menu when the queried status indicates that the service is unavailable, preventing a user from requesting the service via the menu item.

A method of distributing media content over networks where content is shared includes coupling downloading metadata, which is accessed to start downloading media contents from the network, with semantic metadata representative of the semantic information associated with at least one of the content, and with source metadata indicative of the source of the media content. At least one of the semantic and the source metadata may be made accessible without downloading, even partially, the media content. A digital signature may also be applied to the metadata to enable the verification that, at reception, the metadata is intact and has not been subjected to malicious tampering.