2470 results about "User satisfaction" patented technology

Described is a method of handling automated conversations by categorizing a plurality of events which occur during automated conversations based on an impact of the events on a level of user satisfaction with the automated conversations, assigning to each category of events a quality score corresponding to the impact on user satisfaction of the events in each category and initiating a conversation handling action for one of the conversations based on the categories of events detected during the one of the conversations.

A method and system for Mobile Internet Protocol (IP) device redundancy. As mobile devices roam away from a home network and change a connective status, mobility binding records are sent to a multicast network address on the home network. The multicast network address multicasts the mobility binding records to other active Mobile IP home agent control nodes, standby home agent control nodes and standby home agents on the home network. The method and system allows standby home agent control nodes or standby home agents to be transparently switched for active home agent control nodes or active home agents that fail without downloading or uploading large numbers of mobility binding records after a failure. The method and system may also help reduce failed calls (e.g., data sessions including Voice over IP (VoIP), H.323, etc.), network congestion and improve user satisfaction in Mobile IP systems.

A method and apparatus is provided for generating, collecting, and manipulating useful information for validating or defining SLAs of web servers on a network. Web servers comprising a web farm on the network are adapted for logging detailed runtime information regarding user transactions and performance parameters. An Accumulator device interacts with intelligent agents to collect and combine their log files, process the combined file and post information into a database. An operator enters committed performance parameters into an SLA Reporter system according to classes of users, classes of web sites being hosted on the web servers, classes of URLs, transaction, content and file type. When compared with the database, processing of SLA reports indicate how well the parameters of the SLAs are being met for users, web sites, classes, URL's and transactions, or other measurable elements. By generating, collecting, combining and processing in this manner, application-specific performance can be quickly and automatically evaluated with respect to parameters related to user satisfaction and detailed signals can be issued for cases in which remedial steps should be undertaken.

Context-based user behavior data is collected from a search mechanism. This data includes, for a given query, user feedback (implicit and explicit) on the query and context information on the query. A predictive pattern is applied to the context-based user behavior data in order to produce predicted user satisfaction data. Data mining techniques may be used to create and improve one or more predictive patterns. Predicted user satisfaction data can be used to monitor or improve search mechanism performance, via a display reporting the performance or identification of any queries with a shared characteristic and sub-par user satisfaction. A dynamically-improving search mechanism uses the predicted user satisfaction data to improve the performance of the search mechanism.

The invention discloses a mobile terminal, a direct charging power adapter and a charging method. The method comprises the steps: the mobile terminal detects the short circuit condition of two communication pins in the USB interface of the mobile terminal, when the mobile terminal is inserted by an external equipment which is the power adapter, the mobile terminal can automatically identify the type of the external connected charging equipment by adopting the power adapter communication; at the same time, a special express charge mode is designed for the direct charging power adapter, when a battery of the mobile terminal is concentratedly charged, the battery is directly charged with heavy current by using the charging voltage outputted by the direct charging power adapter, and the volt value of the charging voltage can be dynamically adjusted according to the variation of the voltage of the battery. According to the above, on the premise that the safety of the battery charge is guaranteed, the great increase of the battery charging speed is realized, the required time of single charging of the mobile terminal is shortened, the influences on daily use of user caused by the repeatedly and long time charging of the mobile terminal is reduced, and the user satisfaction is greatly improved.

The invention discloses an intelligent parking induction system and a method. The intelligent parking induction system comprises an information collection system, a communication network, a central control system, an Internet and a user terminal, wherein the information collection system is connected with the central control system by the communication network, and the central control system is connected with the user terminal by the Internet. By adopting the technical scheme disclosed by the invention, the use rate of a parking lot can be greatly enhanced, the traffic jam of a city is reduced, the wastage of parking resources is avoided, and the management cost is lowered; and moreover, the satisfaction degree of a user can be enhanced, and a positive action is provided for improving the traffic condition of the city and the service level of a parking lot industry.

A power management apparatus includes a communication unit to receive power rate information from a power provider and receive power consumption information and reservation information from an electric device, and a controller to decide an operation order on the basis of power consumption information and reservation information of the electric device, perform scheduling to decide an operation start time on the basis of the power rate information and reservation information in the operation order, and control an operation time of the electric device on the basis of the scheduling result. As a result, the power management apparatus performs optimum scheduling of an electric device using power rate information provided from the power provider, and power consumption information and reservation information of the electric device, resulting in an increase in user satisfaction.

Techniques are described for providing functionality and information to users, including providing promotional information and opportunities to users of mobile devices in manners that are based at least in part on activities and locations of the users (e.g., based on games played by the users on their mobile devices and / or based on user satisfaction of system-directed tasks associated with offers or other activities). At least some of the promotional information and opportunities may be made available by various companies or entities that provide products and / or services (e.g., retailers, merchants, wholesalers, distributors, etc.) and / or by various companies or entities that provide advertising for available products and / or services. Various types of activities may be defined and used to provide promotional information and opportunities to users of mobile devices in particular embodiments and situations.

Systems and methods for ranking search engine results on the basis of a primary score resulting from a primary ranking influence and / or a secondary score resulting from a secondary ranking influence. The primary score and the secondary score rank factors over which a website owner or advertising agency has no effective control, such as user satisfaction, or the number of times a product has been purchased from a website that corresponds to a search result. The search engine results are thus ranked on the basis of the quality of the match between the search results and the search parameters, and are not susceptible to ranking influences due to keyword stuffing or monetary payments.

The invention discloses a mobile terminal and a method for associating a contact in an address book of the mobile terminal with a user in a social networking site. The method comprises the following steps of: acquiring contact information in the address book of the mobile terminal and user information in the social networking site; matching the contact information in the address book of the mobile terminal with the user information in the social networking site; judging whether a matching status of the contact information in the address book and the user information in the social networking site accords with a preset condition of the terminal; and if so, finishing the association of the contact in the address book and the user in the social networking site. By the invention, by matching the contact information in the address book and the user information in the social networking site, convenience is provided for a mobile terminal user to search for a friend in the social networking site, and the convenience for interaction between people is enhanced; meanwhile, the use experience of the user is promoted, and the user satisfaction degree is improved by acquiring a head portrait of the friend in the social networking site and using the head portrait as the head portrait of the mobile terminal contact of the user.

The invention provides a method and a system for human-machine questioning and answering based on a knowledge graph. In the method for the human-machine questioning and answering based on the knowledge graph provided by the invention, word segmentation is carried out to a sentence input by a user when the sentence input by the user is input; entity extraction is carried out to words obtained by the word segmentation; knowledge inference is carried out to entity information obtained by the entity extraction through application of the knowledge graph; and according to results of the knowledge inference, a feedback is made to the sentence input by the user, so that an answer fed back by the human-machine questioning and answering will become more accurate, a question proposed by the user can be answered in a targeted manner, and the user's satisfaction degree can be increased.

This invention is directed to a method for electronic data exchange, including Email, which involves archiving and organizing a personal email management system used in electronic data communication and exchange system. The invention adds utility to existing internet-based email systems for enhancing user satisfaction by providing easy manageability of personal emails. The invention can also include a client system that allows users to archive and organize emails, and also to download important emails from their internet-based email system and help manage them through either email provider or by a client program residing on the user's system. Extending client program for email management would help user archive, download, upload and manage / organize emails from different email providing system. The invention also allows a user to interface email management from one or more computers, with one or more internet providers, and one or more software programs, such as virus scanning software, which can be located either on user's computer(s) or the email service provider. Furthermore, the methods taught by this invention can be available from any email service provider or third party via either internet-based systems, which may include the email system itself or other systems, or via client programs residing on the user's system.

The invention provides a news recommendation system and method based on an FOLFM model. Based on a content recommendation method, a news content model is expressed abstractly through a latent class model and content characteristics, and an individual latent class preference model is built for each user. Real-time training is carried out on a real-time behavior record of a user to obtain preference, on certain latent class news, of the user, whether the news is recommended to the user is determined through calculation, and a final news recommendation list is obtained after a series of processing processes. The news recommendation system and method based on the FOLFM model deeply excavate the interest of the user, improve recommendation accuracy and satisfaction of the user, avoid a cold starting problem of the news, and guarantee performance under the condition that the recommendation effect is improved as much as possible. The experiment shows that the news recommendation system and method based on the FOLFM model not only guarantee the requirements for high accuracy and high speed, but also realize visual real-time recommendation for the user.

The invention relates to using the properties of the mobile client terminal, preferably data processing capability and the screen size, and the capacity of the communication channel between the video streaming server and the client terminal, to determine the bit rate, frame rate and the spatial resolution that the multimedia data, preferably video, needs to be encoded with in order to provided the end user with the maximum possible subjective user satisfaction. The invention also pertains to sending the multimedia data coded with the determined parameters to the client terminal using a video transcoder and a streaming server.

The invention discloses a control method for overload of mobile network, which comprises: when detecting device jam or overload, determining business and / or signaling need to be limited; when as calling part, the terminal decides whether to start access request according to send information from network; or the terminal as called part, network side decides whether rejects other business request according to business and signaling type need to be limited. This method can distinguish and control to different business and signaling, use network more proper, and increases user satisfaction.

The invention discloses a charge and discharge optimizing method considering customer satisfaction and distribution network safety for an electric automobile, and particular relates to a multi-objective bilevel charge and discharge optimizing method considering the customer satisfaction and network distribution safety constraint for the electric automobile. The multi-objective bilevel charge and discharge optimizing method is suitable for scheduling and controlling of network entry of large-scale electric automobiles. Based on the consideration of distribution network purchase and selling electricity price and electricity purchase cost, distribution network load fluctuation, customer charge demand, satisfaction participation of charge scheduling and the like, the invention provides a charge bilevel scheduling model for the electric automobile in the distribution network by using minimum electricity purchase cost and minimum load fluctuation of the distribution network as well as maximum satisfaction that the customer participates in charge scheduling as objects, and an NSGA-II algorithm and a Yalmip / Cplex tool are adopted for solving; electricity purchase cost and net load fluctuation of the distribution network is minimized by a distribution network layer, so operation economy of the distribution network is improved; a charging station layer is matched with the distribution network layer for scheduling; the satisfaction that the customer participates in charge and discharge scheduling is improved by adopting a two-stage optimizing method.

Determining the degree of satisfaction of a user of network services quantitatively is difficult. A service quality management model defining means for defining the service condition and network depending relation and evaluation conditions, a means for storing the model in a DB, a service condition monitoring means for monitoring the transition of the service condition, and a service quality calculating and evaluating means for calculating service availability and executing special service maintaining and relieving measures are provided.

The invention discloses an intelligent and convenient consignation and payment system, which comprises a terminal device and a server system. The terminal can solve the conflict problem in time and place between couriers and users during collection and delivery processes of expresses, and a built-in 3D (three-dimensional) camera shooting and scanning device can simultaneously automatically record the integrity of every parcel, provide evidences for solving issues involved in object damages and the like and control a cabinet door to open and close through a Bluetooth and short message interaction way, the operation is safe, convenient and fast, and the express delivery efficiency and the user satisfaction degree can be effectively improved. In addition, the terminal can be used for paying water and electricity bills, as well as telephone charge, and charging mobile phones and electric vehicles, thereby being a comprehensive and convenient service terminal.

The invention discloses a flow package recommendation method and device. The method includes the steps that the flow constitution of a mobile user is analyzed according to Internet-surfing information of the mobile user; the consumer preference of the mobile user is analyzed according to network behavior information of the mobile user; a corresponding flow package is recommended to the mobile user according to the obtained flow constitution and the consumer preference. By means of the method, the flow package which is more suitable for the user to user is recommended according to the practical conditions of the user, and therefore the user satisfaction and the user loyalty are promoted.

The invention discloses a cloud computing task scheduling method based on an improved genetic algorithm. A multi-objective-based weighted optimization evaluation method is adopted as a fitness function; Coding is carried out in a real number direct coding mode; Generating an initial population by adopting a static algorithm and random generation combined method; Carrying out selection operation byadopting a hierarchical selection strategy; Performing crossover operation according to the crossover probability and the chromosome difference degree; Performing mutation operation according to thedynamic mutation probability; Judging whether the program is ended or not according to the double-termination condition; And finding an optimal scheme and distributing. Multiple steps of a traditionalgenetic algorithm are optimized and improved, and the user satisfaction degree and the algorithm execution efficiency are improved.

Systems and methods are described that provide for generating ordered search results based on dynamic web analytics data that allows a resulting list of records that is responsive to a query to be ranked in a fashion that improves user satisfaction and conversion success rate. The system interrogates a target website to build a database of products and services. The individual pages / products in the database of products and services are ranked based on analytics data. Responses to searches of the target website are ordered as list of records that reflects the analytics data, which improves the ordering of the list of records based on criteria such as web page popularity, product popularity, or conversion success rate. Further embodiments provide for the generation of appropriately ordered search engine feed data based on the ranked database of products and services for the target website as well as the generation of search engine sitemaps with an appropriate priority attribute based on the analytics data.

Methods and systems of customizing a photobook by page arrangement and spread generation are disclosed. In one embodiment, the present invention creates an automatic grid preview of spreads, comprising pages, after a user of the user device completes a photo upload. In the grid preview, the user can swap a spread with another spread (spread location change), swap a photo from a spread with another photo from another spread (photo location change), create a new spread from a detached photo of an existing spread, add a new photo to a spread, and delete a photo from a spread. Unused photos and spreads may be stored in a temporary storage area in a manner that the unused photos and the spreads may be conveniently accessed anytime during the photobook creation process. The invention reduces friction points to purchase a photobook and increases user satisfaction with the photobook creation and customization process.

A relay selection method giving consideration to channel conditions and traffic states in multi-user cooperative communication is characterized by introducing a traffic arrival model which can embody traffic burstiness and self-similar characteristic to each user of the network, then comprehensively considering the different QoS requirements of each user traffic, and selecting the direct transmission mode when the channel conditions meet the threshold of signal to noise ratio corresponding to the minimal transmission rate requirement according to the current real-time channel condition and the traffic state; and based on the principles of proportional fairness and user satisfaction, selecting a cooperative partner as the relay user to participate in cooperative transmission when the channel conditions are less than the threshold of signal to noise ratio corresponding to the minimal transmission rate requirement and the cache region at the relay end is not full according to the multi-optimization objective of relay selection, so as to reduce the outage probability of the source user and the influence on the traffic transmission of the relay user, improve the traffic transmission performance of the source user, minimize the influence on the traffic transmission performance of the cooperative user, ensure the different QoS requirements of the user traffics and improve the communication reliability of the cooperative relay system.

Systems and methods for measuring and improving search result relevance based on user satisfaction are disclosed. An event log is preferably scanned to determine the start and the end of a session. User behaviors within the session are preferably identified. User satisfaction is preferably estimated based on the user behaviors. User satisfaction is preferably a measure of the user's perception of the extent to which a result correlates to his intent based on his behaviors. User satisfaction is preferably estimated to be one of three satisfaction levels: satisfied, partially-satisfied, and dissatisfied. Symptoms, which are indications of a need for improvement within a search system, are preferably observed based on the user behaviors and the user satisfaction. Diagnostics, which are conditions that prevent a search system from performing optimally, are preferably derived based on the symptoms. A performance report for the search system based, at least in part, on the user satisfaction and the diagnostics may be generated. Such a report may be analyzed to determine methods for improving the relevance of results generated by the search system.

This invention relates to a centralized packet scheduler for a wireless communications network such as HSDPA, 1×EV-DO Revisions 0, A and B, WiMAX, infrastructure-mode WiFi and any other type of network where centralized packet scheduling is applicable. The invention provides a utility-opportunity cost packet scheduling scheme for high-speed access that simultaneously achieves efficiency, fairness, user satisfaction, and flexibility. The scheme employs a flexible utility function that incorporates the channel quality conditions of the users as well as a fairness measure. The utility function maximizes user satisfaction as perceived by the service provider while ensuring that users with favourable instantaneous channel quality conditions do not monopolize the radio resources. In addition, the scheme uses an opportunity cost function to allow the service provider to optimize fairness in the context of network throughput and hence, to control the system capacity. The scheme combines the requirements of users (e.g., throughput, delay, fairness, etc.) with the requirements of the service provider (e.g., revenue) in making scheduling decisions.

The invention is applied to the mobile terminal technology field, and provides a method for preventing loss of a mobile phone and the mobile phone. According to the method, through a G-sensor, a mobile phone state signal is detected in real time and an acquired signal is sent to a central processor; through the G-sensor, whether continuous weight loss time of the mobile phone exceeds first predetermined time or not is determined, if the continuous weight loss time exceeds the first predetermined time, falling of the mobile phone is determined, and simultaneously an alarm module is triggered to open a mobile phone loudspeaker with maximum volume and the loudspeaker plays alarm music to prompt a user; whether the fallen mobile phone is picked up within second predetermined time or not is determined, if so, alarm is stopped, and otherwise, a short message is automatically sent to a user preset number to prompt the user that the mobile phone is lost. By utilizing the method and the mobile phone, probability of losing the mobile phone of the user can be substantially reduced, design structure is simple, and user usage experience and user satisfaction are raised.

The invention discloses a voice processing method and a device. The method comprises steps that, voice information of a user is acquired, and the user is a talker and / or a listener; text data corresponding to the voice information and attribute characteristics of the user are parsed according to the acquired voice information; voice response information or a feedback information table is generated according to the text data and the attribute characteristics. The device comprises a voice information acquisition module used for acquiring the voice information of the user, a parsing module is used for parsing the text data corresponding to the voice information and the attribute characteristics of the user, a processing module used for generating the voice response information or generating the feedback information table according to the text data and the attribute characteristics, wherein the user is the talker and / or the listener. Through the method and the device, a problem that voice information processing requires a lot of manual operation in the prior art is solved, manpower operation cost is greatly saved, and the satisfaction degree of the user is improved.

A method and system applies a probabilistic topic model to content in a tax environment to improve user satisfaction with a question and answer customer support system, according to one embodiment. The probabilistic topic model may be the Latent Dirichlet allocation algorithm or other implementations of probabilistic topic models, according to various embodiments. The method and system include receiving submission content from a user, according to one embodiment. The method and system include applying a probabilistic topic model to the submission content to determine submission content topics and submission content statistics, according to one embodiment. The method and system include generating and providing customer support content at least partially based on the submission content topics and at least partially based on the submission content statistics, to facilitate use of the question and answer customer support system by the user, according to one embodiment.

The invention discloses a washing machine malfunction warning and judging method, a washing machine and a washing machine malfunction warning and judging system. The washing machine failure warning and judging method includes the steps that when a malfunction occurs, the washing machine sends malfunction relevant information to a specified communication terminal, and the communication terminal analyzes and judges whether the malfunction needs to be eliminated by a user according to the received malfunction relevant information. The washing machine comprises a washing machine body and a communication module, and message passing can be conducted between the communication module and a communication terminal of the user. The washing machine malfunction warning and judging system comprises the communication terminal and the washing machine, and communication models which are mutually matched are arranged in the communication terminal and the washing machine respectively. The washing machine malfunction warning and judging method and the washing machine malfunction warning and judging system can solve an occurred malfunction problem within shortest time, improve user satisfaction degree, feed the malfunction problem back to a design source, and prevent the problem from happening again.

An apparatus and a method for inserting and displaying one or more signals during processing and display delays encountered in digital STB-receivers, including those delays encountered during channel changes. Moreover, a means for increasing the channel change delay period, while maintaining subscriber satisfaction, and thereby freeing up bandwidth for other services, is provided. These signals can be advertisements, entertainment, or other messages. When a channel change request occurs on a digital set-top receiver, a local watchdog module detects the channel change event and causes to be generated a signal that is immediately displayed on the TV, while the MPEG-2 subsystem of the receiver acquires, stores, decodes and presents the new program to the television. Providing advertisements or entertainment during the delay period allows for increase in the delay period thus allowing for higher compression and increased availability of bandwidth.