1209 results about "User satisfaction" patented technology

Described is a method of handling automated conversations by categorizing a plurality of events which occur during automated conversations based on an impact of the events on a level of user satisfaction with the automated conversations, assigning to each category of events a quality score corresponding to the impact on user satisfaction of the events in each category and initiating a conversation handling action for one of the conversations based on the categories of events detected during the one of the conversations.

A method and system for Mobile Internet Protocol (IP) device redundancy. As mobile devices roam away from a home network and change a connective status, mobility binding records are sent to a multicast network address on the home network. The multicast network address multicasts the mobility binding records to other active Mobile IP home agent control nodes, standby home agent control nodes and standby home agents on the home network. The method and system allows standby home agent control nodes or standby home agents to be transparently switched for active home agent control nodes or active home agents that fail without downloading or uploading large numbers of mobility binding records after a failure. The method and system may also help reduce failed calls (e.g., data sessions including Voice over IP (VoIP), H.323, etc.), network congestion and improve user satisfaction in Mobile IP systems.

Context-based user behavior data is collected from a search mechanism. This data includes, for a given query, user feedback (implicit and explicit) on the query and context information on the query. A predictive pattern is applied to the context-based user behavior data in order to produce predicted user satisfaction data. Data mining techniques may be used to create and improve one or more predictive patterns. Predicted user satisfaction data can be used to monitor or improve search mechanism performance, via a display reporting the performance or identification of any queries with a shared characteristic and sub-par user satisfaction. A dynamically-improving search mechanism uses the predicted user satisfaction data to improve the performance of the search mechanism.

The invention discloses an intelligent parking induction system and a method. The intelligent parking induction system comprises an information collection system, a communication network, a central control system, an Internet and a user terminal, wherein the information collection system is connected with the central control system by the communication network, and the central control system is connected with the user terminal by the Internet. By adopting the technical scheme disclosed by the invention, the use rate of a parking lot can be greatly enhanced, the traffic jam of a city is reduced, the wastage of parking resources is avoided, and the management cost is lowered; and moreover, the satisfaction degree of a user can be enhanced, and a positive action is provided for improving the traffic condition of the city and the service level of a parking lot industry.

Techniques are described for providing functionality and information to users, including providing promotional information and opportunities to users of mobile devices in manners that are based at least in part on activities and locations of the users (e.g., based on games played by the users on their mobile devices and/or based on user satisfaction of system-directed tasks associated with offers or other activities). At least some of the promotional information and opportunities may be made available by various companies or entities that provide products and/or services (e.g., retailers, merchants, wholesalers, distributors, etc.) and/or by various companies or entities that provide advertising for available products and/or services. Various types of activities may be defined and used to provide promotional information and opportunities to users of mobile devices in particular embodiments and situations.

The invention discloses a mobile terminal and a method for associating a contact in an address book of the mobile terminal with a user in a social networking site. The method comprises the following steps of: acquiring contact information in the address book of the mobile terminal and user information in the social networking site; matching the contact information in the address book of the mobile terminal with the user information in the social networking site; judging whether a matching status of the contact information in the address book and the user information in the social networking site accords with a preset condition of the terminal; and if so, finishing the association of the contact in the address book and the user in the social networking site. By the invention, by matching the contact information in the address book and the user information in the social networking site, convenience is provided for a mobile terminal user to search for a friend in the social networking site, and the convenience for interaction between people is enhanced; meanwhile, the use experience of the user is promoted, and the user satisfaction degree is improved by acquiring a head portrait of the friend in the social networking site and using the head portrait as the head portrait of the mobile terminal contact of the user.

This invention is directed to a method for electronic data exchange, including Email, which involves archiving and organizing a personal email management system used in electronic data communication and exchange system. The invention adds utility to existing internet-based email systems for enhancing user satisfaction by providing easy manageability of personal emails. The invention can also include a client system that allows users to archive and organize emails, and also to download important emails from their internet-based email system and help manage them through either email provider or by a client program residing on the user's system. Extending client program for email management would help user archive, download, upload and manage/organize emails from different email providing system. The invention also allows a user to interface email management from one or more computers, with one or more internet providers, and one or more software programs, such as virus scanning software, which can be located either on user's computer(s) or the email service provider. Furthermore, the methods taught by this invention can be available from any email service provider or third party via either internet-based systems, which may include the email system itself or other systems, or via client programs residing on the user's system.

The invention provides a news recommendation system and method based on an FOLFM model. Based on a content recommendation method, a news content model is expressed abstractly through a latent class model and content characteristics, and an individual latent class preference model is built for each user. Real-time training is carried out on a real-time behavior record of a user to obtain preference, on certain latent class news, of the user, whether the news is recommended to the user is determined through calculation, and a final news recommendation list is obtained after a series of processing processes. The news recommendation system and method based on the FOLFM model deeply excavate the interest of the user, improve recommendation accuracy and satisfaction of the user, avoid a cold starting problem of the news, and guarantee performance under the condition that the recommendation effect is improved as much as possible. The experiment shows that the news recommendation system and method based on the FOLFM model not only guarantee the requirements for high accuracy and high speed, but also realize visual real-time recommendation for the user.

The invention relates to using the properties of the mobile client terminal, preferably data processing capability and the screen size, and the capacity of the communication channel between the video streaming server and the client terminal, to determine the bit rate, frame rate and the spatial resolution that the multimedia data, preferably video, needs to be encoded with in order to provided the end user with the maximum possible subjective user satisfaction. The invention also pertains to sending the multimedia data coded with the determined parameters to the client terminal using a video transcoder and a streaming server.

The invention discloses a flow package recommendation method and device. The method includes the steps that the flow constitution of a mobile user is analyzed according to Internet-surfing information of the mobile user; the consumer preference of the mobile user is analyzed according to network behavior information of the mobile user; a corresponding flow package is recommended to the mobile user according to the obtained flow constitution and the consumer preference. By means of the method, the flow package which is more suitable for the user to user is recommended according to the practical conditions of the user, and therefore the user satisfaction and the user loyalty are promoted.

The invention discloses a cloud computing task scheduling method based on an improved genetic algorithm. A multi-objective-based weighted optimization evaluation method is adopted as a fitness function; Coding is carried out in a real number direct coding mode; Generating an initial population by adopting a static algorithm and random generation combined method; Carrying out selection operation byadopting a hierarchical selection strategy; Performing crossover operation according to the crossover probability and the chromosome difference degree; Performing mutation operation according to thedynamic mutation probability; Judging whether the program is ended or not according to the double-termination condition; And finding an optimal scheme and distributing. Multiple steps of a traditionalgenetic algorithm are optimized and improved, and the user satisfaction degree and the algorithm execution efficiency are improved.

Methods and systems of customizing a photobook by page arrangement and spread generation are disclosed. In one embodiment, the present invention creates an automatic grid preview of spreads, comprising pages, after a user of the user device completes a photo upload. In the grid preview, the user can swap a spread with another spread (spread location change), swap a photo from a spread with another photo from another spread (photo location change), create a new spread from a detached photo of an existing spread, add a new photo to a spread, and delete a photo from a spread. Unused photos and spreads may be stored in a temporary storage area in a manner that the unused photos and the spreads may be conveniently accessed anytime during the photobook creation process. The invention reduces friction points to purchase a photobook and increases user satisfaction with the photobook creation and customization process.

A relay selection method giving consideration to channel conditions and traffic states in multi-user cooperative communication is characterized by introducing a traffic arrival model which can embody traffic burstiness and self-similar characteristic to each user of the network, then comprehensively considering the different QoS requirements of each user traffic, and selecting the direct transmission mode when the channel conditions meet the threshold of signal to noise ratio corresponding to the minimal transmission rate requirement according to the current real-time channel condition and the traffic state; and based on the principles of proportional fairness and user satisfaction, selecting a cooperative partner as the relay user to participate in cooperative transmission when the channel conditions are less than the threshold of signal to noise ratio corresponding to the minimal transmission rate requirement and the cache region at the relay end is not full according to the multi-optimization objective of relay selection, so as to reduce the outage probability of the source user and the influence on the traffic transmission of the relay user, improve the traffic transmission performance of the source user, minimize the influence on the traffic transmission performance of the cooperative user, ensure the different QoS requirements of the user traffics and improve the communication reliability of the cooperative relay system.

Systems and methods for measuring and improving search result relevance based on user satisfaction are disclosed. An event log is preferably scanned to determine the start and the end of a session. User behaviors within the session are preferably identified. User satisfaction is preferably estimated based on the user behaviors. User satisfaction is preferably a measure of the user's perception of the extent to which a result correlates to his intent based on his behaviors. User satisfaction is preferably estimated to be one of three satisfaction levels: satisfied, partially-satisfied, and dissatisfied. Symptoms, which are indications of a need for improvement within a search system, are preferably observed based on the user behaviors and the user satisfaction. Diagnostics, which are conditions that prevent a search system from performing optimally, are preferably derived based on the symptoms. A performance report for the search system based, at least in part, on the user satisfaction and the diagnostics may be generated. Such a report may be analyzed to determine methods for improving the relevance of results generated by the search system.

The invention is applied to the mobile terminal technology field, and provides a method for preventing loss of a mobile phone and the mobile phone. According to the method, through a G-sensor, a mobile phone state signal is detected in real time and an acquired signal is sent to a central processor; through the G-sensor, whether continuous weight loss time of the mobile phone exceeds first predetermined time or not is determined, if the continuous weight loss time exceeds the first predetermined time, falling of the mobile phone is determined, and simultaneously an alarm module is triggered to open a mobile phone loudspeaker with maximum volume and the loudspeaker plays alarm music to prompt a user; whether the fallen mobile phone is picked up within second predetermined time or not is determined, if so, alarm is stopped, and otherwise, a short message is automatically sent to a user preset number to prompt the user that the mobile phone is lost. By utilizing the method and the mobile phone, probability of losing the mobile phone of the user can be substantially reduced, design structure is simple, and user usage experience and user satisfaction are raised.

The invention discloses a voice processing method and a device. The method comprises steps that, voice information of a user is acquired, and the user is a talker and/or a listener; text data corresponding to the voice information and attribute characteristics of the user are parsed according to the acquired voice information; voice response information or a feedback information table is generated according to the text data and the attribute characteristics. The device comprises a voice information acquisition module used for acquiring the voice information of the user, a parsing module is used for parsing the text data corresponding to the voice information and the attribute characteristics of the user, a processing module used for generating the voice response information or generating the feedback information table according to the text data and the attribute characteristics, wherein the user is the talker and/or the listener. Through the method and the device, a problem that voice information processing requires a lot of manual operation in the prior art is solved, manpower operation cost is greatly saved, and the satisfaction degree of the user is improved.

A method and system applies a probabilistic topic model to content in a tax environment to improve user satisfaction with a question and answer customer support system, according to one embodiment. The probabilistic topic model may be the Latent Dirichlet allocation algorithm or other implementations of probabilistic topic models, according to various embodiments. The method and system include receiving submission content from a user, according to one embodiment. The method and system include applying a probabilistic topic model to the submission content to determine submission content topics and submission content statistics, according to one embodiment. The method and system include generating and providing customer support content at least partially based on the submission content topics and at least partially based on the submission content statistics, to facilitate use of the question and answer customer support system by the user, according to one embodiment.

The invention discloses a washing machine malfunction warning and judging method, a washing machine and a washing machine malfunction warning and judging system. The washing machine failure warning and judging method includes the steps that when a malfunction occurs, the washing machine sends malfunction relevant information to a specified communication terminal, and the communication terminal analyzes and judges whether the malfunction needs to be eliminated by a user according to the received malfunction relevant information. The washing machine comprises a washing machine body and a communication module, and message passing can be conducted between the communication module and a communication terminal of the user. The washing machine malfunction warning and judging system comprises the communication terminal and the washing machine, and communication models which are mutually matched are arranged in the communication terminal and the washing machine respectively. The washing machine malfunction warning and judging method and the washing machine malfunction warning and judging system can solve an occurred malfunction problem within shortest time, improve user satisfaction degree, feed the malfunction problem back to a design source, and prevent the problem from happening again.

An apparatus and a method for inserting and displaying one or more signals during processing and display delays encountered in digital STB-receivers, including those delays encountered during channel changes. Moreover, a means for increasing the channel change delay period, while maintaining subscriber satisfaction, and thereby freeing up bandwidth for other services, is provided. These signals can be advertisements, entertainment, or other messages. When a channel change request occurs on a digital set-top receiver, a local watchdog module detects the channel change event and causes to be generated a signal that is immediately displayed on the TV, while the MPEG-2 subsystem of the receiver acquires, stores, decodes and presents the new program to the television. Providing advertisements or entertainment during the delay period allows for increase in the delay period thus allowing for higher compression and increased availability of bandwidth.

The invention discloses a large-scale electric vehicle optimized charging and discharging system and method based on the optimal power flow. The method comprises the steps that a power grid dispatching center enables each cell centralized management unit to be equivalent to a storage battery, the cell centralized management units are brought into unified dispatching of a power grid, an optimization model is built by using a smooth daily load curve, the minimum transmission loss, the minimum number of regulation times of on-load voltage regulating transformers and the highest user satisfaction degree as objective functions and by being restrained and regulated by power grid safe and stable operation behaviors, the charging capacity of each cell centralized management unit is obtained by using the improved particle swarm optimization algorithm, and each cell centralized management unit is used for formulating a charging and discharging plane for each vehicle according to different requirements of electric vehicles. By means of the large-scale electric vehicle optimized charging and discharging system and method, various problems caused because a large number of electric vehicles have access to the power grid to be charged and discharged can be solved, charging and discharging of the electric vehicles are completed in sequence, the requirement of users for electricity consumption can be met, and meanwhile operation safety and economical efficiency of the power grid are improved by making full use of the electric vehicles.

The disclosed realization method for calling UE comprises: determining predicted calling area with UE, and using MME to operate all base stations in the predicted area for UE calling; or, deciding whether the built business is high quality and the UE is high-level appointed user before calling, and executing different calling operation according to decision result. This invention reduces signaling flow obviously, saves wire/wireless resource and communication delay, and improves UE communication quality.

A system and methodology is provided herein employing automated search, filtering, and automated document layout technologies conjoined with various delivery options to provide an end-to-end information push service. As such, it enables complete personalized custom report documents to be automatically created, thereby reducing cost in existing personalized document workflows, as well as enabling documents to be created that increase consumer satisfaction and knowledge worker productivity. The user satisfaction and productivity is enhanced by tracking the user's actual usage of the report document and feeding that usage back into the user profile. One example deployment manifestation of the teachings provided yields a personal newspaper embodiment which monitors the user usage and provides feedback of that usage to the system methodology thus dynamically altering any subsequently delivered custom report documents.

The embodiment of the invention provides a map matching method and a device in a navigation process, solving the problem that the image position of a vehicle does not conform to the actual position on a map in a navigation system. The method is implemented as the following steps: obtaining vehicle running track points; determining a matching path based on the running track points and a road curvein the map; and matching the running track points to the matching path. Based on the embodiment of the invention, vehicle images can be matched to the proceeding road curve thereof accurately, thereby facilitating navigation, enhancing user satisfaction and improving product quality.

The invention discloses a realizing method of an automatic business process with a full voice service, comprising the following steps: a service controlling point (SCP) module controls a voice-to-textmodule to convert the voice of a user into text after a user call is received; the text is trimmed into key words or key sentences and is converted into voice through a text-to-voice module; the voice is then broadcasted to a user to confirm; after the validity of the voice is confirmed by the user, corresponding service information is broadcasted to the user through an interactive voice response(IVR) module. The invention also discloses a realizing system of the automatic business process with the full voice service. The invention can effectively reduce the fussy push-button operation of the user, shorten the system occupation time and improve the user satisfaction degree, and meanwhile, the invention also improves the efficiency of the call center and reduces the cost of the call center.

The invention provides a vending machine and a control method, control device and system of the vending machine and relates to the technical field of intelligent vending. The method includes the steps that when a container opening request from a user is received, pre-authorization information of the user is acquired; the pre-authorization information is authenticated; when the pre-authorization information authentication is passed, a container door of the vending machine is started, and image data in a specific region are acquired with a camera device on the vending machine; when the container door is closed, the goods that the user selects this time are determined according to the image data; the consumption information of the user is generated according to the determined goods. The vending machine has the advantages of simplified structure and reduced cost, in addition, the storage quantity of goods is increased, and maintenance difficulty is lowered; meanwhile, the user can directly open the container door to make direct contact with the goods, which substantially enhances shopping experience of consumers and improves user satisfaction and operation efficiency.

The invention discloses a firmware upgrade method and a device for a wireless data terminal. The method comprises the following steps: a. network equipment of a network side which preserves the information of the wireless data terminal determines that when the wireless data terminal needs an upgrade, PC side software is notified by the terminal; and the PC side software downloads a firmware upgrade edition upgrade pack of the terminal from the network equipment to a PC computer of the terminal, and notifies the terminal; and b. after receiving a notice, the terminal firstly downloads the upgrade pack to a free position of a memory of the terminal, and then causes the downloaded upgrade pack to be written to a predetermind address of the memory, thereby completing firmware upgrade which is carried out from the air. The invention also correspondingly provides the firmware upgrade device for the wireless data terminal. The invention greatly reduces the maintenance cost of a product after sale of a terminal manufacturer, and enhances the user satisfaction degree.

The invention discloses a device and a method realizing fast switching of channel, both of which can ensure a forecast channel with switching possibility and receive and cache channel content of the forecast channel; when the objective channel to be switched is the forecast channel, the invention can broadcast cached channel content of the forecast channel and switch to the forecast channel. Thus, as the device and the method provided by the invention realizing fast switching of channel can pre-determine the forecast channel to be switched and cache the content of the forecast channel, the cached content of the forecasting channel can be broadcasted previously when the follow-up forecast channel is to be switched, while realizing channel switching. The device and the method can significantly save time of switching channel directly, thereby effectively shortening time consumption of channel switching felt by user and then significantly improving user satisfaction.

The invention provides a distributed resource scheduling method and system. The method comprises the steps of allocating tasks to a corresponding priority waiting queue according to assessed priorities of new task processing requests; according to the priority waiting queue obtaining the tasks, selecting a current scheduling queue; and according to the selected scheduling queue, calling a resourceallocation policy to allocate available distributed node resources. The system comprises a queue manager, a queue scheduler, a task monitor and a resource allocator. According to the technical schemeprovided by the distributed resource scheduling method and system, the total task completion time cost and the total task completion cost is effectively balanced according to a user demand; the resource utilization rate is improved; the task execution efficiency is improved; the service quality is guaranteed; and the user satisfaction is improved.

The invention discloses a hotel rapid accommodation system and method. The system comprises: a cloud server, an intelligent hotel rapid accommodation machine, an intelligent mobile terminal, and an intelligent door lock. The intelligent mobile terminal is used for issuing room reservation and check out applications for an application server, and deblocking an intelligent door lock through key verification; the intelligent hotel rapid accommodation machine is used for verifying user identity and fingerprint based on geographical positions; the intelligent door lock is used for receiving the debloking request sent by the intelligent mobile terminal, and providing deblocking for a user according to a deblocking request; the cloud server is used for receiving and processing the deblocking request of the intelligent mobile terminal, synchronizing the door lock state information in the intelligent door lock, and providing geographical position information of the intelligent hotel rapid accommodation machine. The system shortens hotel accommodation processes for users, and allows the users to have more time to enjoy hotel services. An original user intelligent mobile terminal is employed, so that a user does not need to take a room card, thereby improving user experiences and satisfaction.

The present invention describes a method, system and network node for controlling quality of service for existing data connections using shared radio resources in a wireless communication network. The Quality Control monitors the satisfaction level of every user as well as the user satisfaction rate in the system. The purpose of this function is to indicate the degraded situation to the Admission Control. In that way, appropriate actions to counteract those situations in which the provision of QoS is not in line with the negotiated QoS for a determined amount of users can be triggered. The Quality Control indicates the Admission Control about the convenience of starting to block users that request guaranteed QoS, such as streaming service users, or non Real Time (nRT) users to avoid the degradation in the provision of QoS for those users already admitted to the system.