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118 results about "Email management" patented technology

Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Today, email management is an essential component of customer service management. Customer service call centers currently employ email response management agents along with telephone support agents, and typically use software solutions to manage emails.

Method for personal email archiving and organization for electronic data, including email, which can be utilized by both the user and the provider in a variety of ways

This invention is directed to a method for electronic data exchange, including Email, which involves archiving and organizing a personal email management system used in electronic data communication and exchange system. The invention adds utility to existing internet-based email systems for enhancing user satisfaction by providing easy manageability of personal emails. The invention can also include a client system that allows users to archive and organize emails, and also to download important emails from their internet-based email system and help manage them through either email provider or by a client program residing on the user's system. Extending client program for email management would help user archive, download, upload and manage/organize emails from different email providing system. The invention also allows a user to interface email management from one or more computers, with one or more internet providers, and one or more software programs, such as virus scanning software, which can be located either on user's computer(s) or the email service provider. Furthermore, the methods taught by this invention can be available from any email service provider or third party via either internet-based systems, which may include the email system itself or other systems, or via client programs residing on the user's system.
Owner:MEHTA JIGNESH
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