The invention discloses a traffic transportation government affair
hotline mining method based on
natural language processing, and belongs to the technical field of
artificial intelligence and
machine learning. According to the method, for structured and
unstructured data in a traffic transportation government affair
hotline, firstly, a five-class word segmentation dictionary containing cleaning words,
noise words, synonyms, additive words and stop words is constructed; converting the unstructured text into structured data through improved data cleaning, text word segmentation and feature representation; carrying out clustering analysis by utilizing an LDA
topic model, and extracting public demand topics and high-frequency keywords; hot appeals and trend changes are mined in combination with space-time analysis and association analysis, and finally a visual analysis report is generated. According to the method, the problems of poor model
interpretability and insufficient field adaptability in the prior art are solved, the accuracy of
hotline data processing and the effectiveness of theme recognition are remarkably improved through multi-dictionary collaborative optimization and field knowledge fusion, and accurate decision support is provided for a traffic transportation management department. A real taxi field case in a certain city is used as an example for research, an experiment proves that the method has an accurate theme identification function, and the complaint and report work order amount in the traffic transportation government affair hotline taxi field in the city is reduced by 20% on year-on-year basis in 2024.