The application provides a
broadband network one-key intelligent diagnosis method and
system based on
user perception data, and the overall technical path is developed around six links of "data fusion,
feature modeling, intelligent reasoning,
root cause mining, suggestion generation and closed-loop tracking", a fusion diagnosis
system for
poor quality users, complaint users and low satisfaction users is constructed, the method passes through network operation data, user business
perception data, Wi-Fi device data, terminal identification data, fault reporting data and other multi-source
heterogeneous information by constructing a
broadband fusion diagnosis
intelligent agent, and constructs a user network
perception state atlas; combined with
machine learning technologies such as
time series modeling, event clustering,
causal reasoning and feature enhancement, real-time portrait construction,
root cause tracing and closed-
loop optimization suggestion output of key users are realized, so as to effectively support customer
service personnel and smart home engineers to quickly locate and accurately dispose in the user complaint,
poor quality and low satisfaction scenarios, and improve the overall
network service quality and customer satisfaction.