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272 results about "Opinion analysis" patented technology

Smart phone customer service system based on speech analysis

The invention provides a smart phone customer service system based on speech analysis. Firstly, real-time recording and effectiveness detection are performed on conversation speech caused when a client calls human customer service; then related individual information of the client is extracted, voiceprint recognition is performed on client speech in the conversation speech, and the verification is performed and the conversation speech is used as client identity at the time of consulting complaints to be recorded; meanwhile, speech content recognition is performed on the conversation speech to save as written record, and text public opinion analysis is performed on the written record; speech emotion analysis is performed on the conversation speech to record speech emotion data; the effect of the consulting complaints this time is analyzed by combination of the result of the text public opinion analysis and the emotion data; final grade of the customer service is obtained by combination of the analysis results and traditional grading evaluation to perform feed-back assessment. Compared with traditional customer service systems, the smart customer service system is capable of effectively increasing service qualities of the client and achieving objectified management of customer service evaluation.
Owner:EAST CHINA UNIV OF SCI & TECH

Regional public opinion monitoring and decision-making auxiliary system and method based on big data

A regional public opinion monitoring and decision-making auxiliary system based on big data comprises an information acquisition and storage module, a data pre-processing module, a big data public opinion analysis module, a public opinion monitoring, early warning and decision-making auxiliary module and a background management module, wherein the information acquisition and storage module is used for carrying out structuralized storage management on acquired public opinion source information to form a regional big data public opinion knowledge base which is updated in real time; the data pre-processing module is used for pre-processing data in the regional big data public opinion knowledge base to form a complete and ordered data set; the big data public opinion analysis module is used for carrying out public opinion analysis and tendency prediction on hot topics with appointed conditions and the like to obtain a public opinion analysis and tendency prediction result; the public opinion monitoring, early warning and decision-making auxiliary module is used for carrying out real-time monitoring and tracking, management and persuasion on customized public opinions dug and analyzed by sensitive word pairs in a pre-defined sensitive word bank, and announcing the customized public opinions to a decision maker in manners of in-station messages, short messages and mails; and the background management module is used for carrying out public opinion information classification management, user and authority management, keyword management, acquisition management, content management, special topic management and analysis report management.
Owner:WUHAN TIPDM INTELLIGENT TECH

Internet public opinion analysis method and device and computer readable storage medium

The invention discloses an internet public opinion analysis method. The method includes the following steps: determining a public opinion event, and collecting public opinion articles related to the public opinion event; preprocessing the collected public opinion articles, and obtaining a vocabulary collection in the public opinion articles to characterize the public opinion articles; performing clustering analysis on the vocabulary collection by adopting a clustering algorithm, generating a plurality of viewpoints of the public opinion event, and calculating a word vector of the viewpoints; extracting a core topic from the vocabulary collection contained in the viewpoints; calculating an emotional score of the viewpoints through an emotional scoring model, and calculating the level of popularity of the viewpoints; and calculating a public opinion index of the viewpoints according to the emotional score and the level of popularity, and determining that the viewpoint of which the absolute value of the public opinion index is greater than a preset threshold is an abnormal viewpoint, generating early warning information according to the abnormal viewpoint and the core topic, and outputting the early warning information. The invention also provides an internet public opinion analysis device and a computer readable storage medium. According to the scheme of the invention, the monitoring and early warning capabilities for public opinions can be improved.
Owner:PING AN TECH (SHENZHEN) CO LTD

Multiple features fused bidirectional recurrent neural network fine granularity opinion mining method

The invention discloses a multiple features fused bidirectional recurrent neural network fine granularity opinion mining method. The method comprises the following steps of: capturing comment data of a specific website through internet and carrying out labelling and preprocessing on the comment data to obtain a training sample set; carrying out training by using a Word2Vec or Glove model algorithm to obtain word vectors of the comment data; carrying out vectorization after carrying out part of speech labeling, dependence relationship labeling and the like; and inputting the vectors into a bidirectional concurrent neural network to construct a bidirectional recurrent neural network fine granularity opinion mining model. According to the method, attribute words in fine granularity opinion mining is extracted and emotional polarity judgement is carried out through the training of a model, so that plenty of model training time is further saved and the training efficiency is improved; no professionals are required to carry out manual extraction on the attribute words, so that a lot of manpower cost is saved; and moreover, the model can be trained by using a plurality of data sources, so that cross-field fine granularity opinion analysis can be completed, thereby solving the problem of long-distance emotional element dependency.
Owner:GUANGDONG UNIV OF TECH

International capacity cooperation risk assessment and decision service system based on big data

The invention discloses an international capacity cooperation risk assessment and decision service system based on big data. The system comprises a distributed structure/unstructured database, a dataaccess layer which receives data collected by a front end through a standard communication interface and automatically inputs the data into the distributed structure/unstructured database according toa standard format, an information collection and pre-processing layer which collects data, pre-processes the collected data, mines and refines effective information, extracts information keywords andconstructs an index, an analyzing layer which identifies valuable information content from real-time information flow, clusters information for country risk, industry analysis and international public opinion analysis, and displays the information in the form of an information table, and an application layer which provides query and retrieval functions for query users, carries out multi-dimensional visualized output on the queried and retrieved information, and generates a corresponding report. According to the invention, information technological means are used to strengthen the risk prevention and control capability of Chinese enterprises to participate in the international capacity cooperation process.
Owner:天津中科智能识别有限公司

Network public opinion analysis method and system

The invention relates to a network public opinion analysis method and system. The network public opinion analysis method comprises the steps: setting public opinion keywords of public opinion focus points, capturing and recording a data set which is related to the public opinion keywords and contains a plurality of pieces of network public opinion information according to the public opinion keywords, and carrying out the sentiment tendency analysis on the data set, wherein the step of carrying out sentiment analysis on the data set further comprises the following steps: a, preprocessing each frame of network public opinion information based on a pre-trained deep neural network language model to output a word vector matrix and/or a character vector matrix; b, inputting the word vector matrix and/or the character vector matrix into a word sequence fusion neural network, and performing public opinion feature extraction on each frame of network public opinion information; and repeating thestep a and the step b to establish a public opinion feature set of the data set, and outputting an emotion tendency analysis result of the public opinion on the attention point according to the public opinion feature set. The network public opinion analysis method and system can automatically monitor the internet public opinion in the specific professional field in real time.
Owner:深圳市兴海物联科技有限公司

Method for identifying microblog key users based on improved Page Rank

The invention discloses a method for identifying microblog key users based on an improved Page Rank. The method comprises the steps that microblog information data are input, wherein the microblog information data comprise n microblogs; word segmentation is conducted on texts of the n microblogs; according to a word segmentation result, a reverse index structure is established, so that retrieval is conveniently conducted according to appointed keywords; according to the retrieved relevant microblog, forwarding hierarchy information of the microblog is extracted and a weighting directed graph is established, wherein the weighting directed graph is a forwarding network G; the forwarding network G is divided into a plurality of maximum connected subgraphs Gi; the Page rank algorithm is applied to each sub network Gi according to the parallelization computing technology; computing results of the sub networks are combined, so that ranking results of the whole network G are generated; the first m ranking results of the ranking results are selected, serve as the key users and are output. According to the method for identifying the microblog key users based on the improved Page Rank, the parallelization computing technology is adopted, a dynamic forwarding network of a microblog platform is ranked and computed in a big data environment, so that the key users in the information transmission process are identified, and the method is applied to the fields of network public opinion analysis and the like.
Owner:BEIHANG UNIV

Method and system for radio and television public opinion analysis based on deep learning technology

The invention discloses a method and system for radio and television public opinion analysis based on a deep learning technology. The method comprises the process of extraction and identification of public opinion information data based on the deep learning technology: first a data model is generated by repeated learning and training of plenty of material data (including images, videos, voices and optical character recognition (OCR) optical characters), and an image feature library is generated in combination with a computer vision technology (local feature grabbing and matching). To-be-monitored data (including audios, videos and pictures) is obtained from communication media such as cable digital television, wired radio television, satellite television and wireless radio television to serve as input of a deep learning data model, and the established data model is utilized to identify the to-be-monitored data. The plenty of material data forms a characteristic fingerprint database in combination with a computer vision technology, characteristic values of the to-be-monitored data are compared with data in the characteristic fingerprint database, and if the comparison is successful, it is thought that the to-be-monitored data contains public opinion information.
Owner:CHENGDU SANLING KAITIAN COMM IND

Network public opinion analysis method, device and storage medium

The invention provides an analysis method of network public opinion, which comprises the following steps: determining preset keywords according to public opinion events, and collecting public opinionarticles related to the preset keywords; segmentation of the public opinion articles to obtain a vocabulary set corresponding to each public opinion article; a clustering algorithm being used for clustering analysis of the public opinion articles, a plurality of viewpoint topics of the public opinion events being generated, and emotion categories of the public opinion articles being determined according to the viewpoint topics; filtering out target public opinion articles about the public opinion event, and calculating public opinion scores of the target public opinion articles by using presetcalculation rules; determining a public opinion level corresponding to the target public opinion article; and, the warning information being generated and output according to the target public opinion article with the highest public opinion level and the corresponding viewpoint theme. The invention also provides an electronic device and a storage medium. The invention realizes the overall monitoring and early warning of the public opinion event, and is convenient for the user to make corresponding decision according to the public opinion event.
Owner:PING AN INSURANCE GROUP OF CHINA

Public transportation passenger satisfaction evaluation method and system based on public opinion knowledge graph

PendingCN111914096AFilling the Gap in the Transition Methodology for Satisfaction Service IndicatorsFill vacancyNatural language data processingSpecial data processing applicationsNatural language analysisOpinion analysis
The invention discloses a public transportation passenger satisfaction evaluation method and system based on a public opinion knowledge graph, and comprehensively considers a passenger satisfaction analysis method based on questionnaire survey and public transportation network public opinion. A network public opinion analysis technology, a natural language analysis method, a public transport knowledge graph, machine learning and other methods are applied to make a powerful supplement to traditional public transport passenger satisfaction analysis. The method mainly comprises the following steps: implementing text acquisition and processing analysis; completing modeling and storage of the public transport public opinion knowledge graph; acquiring and analyzing satisfaction information of'diving 'passengers; achieving public opinion index mapping, service score research and judgment and construction of a historical event method library. According to the method, text topic classificationand satisfaction index positioning are achieved, and corresponding relations between satisfaction and departments and responsibilities thereof are defined, so that powerful supplements can be providedfor traditional public transport passenger satisfaction analysis, and more scientific reference opinions can be provided for understanding public transport passenger demands and related department service shortages.
Owner:TONGJI UNIV

Crawler-based knowledge graph processing method and device, computer equipment and storage medium

The invention relates to the field of data acquisition. Specifically, a knowledge graph is constructed by using a data crawling mode. The invention further discloses a crawler-based knowledge graph processing method and device, computer equipment and a storage medium. The method comprises the following steps of crawling data information in webpage information by utilizing a crawler system; performing data cleaning on the crawled data information; performing information completion on the crawled data information subjected to data cleaning; target information, and performing feature extraction on the target information, constructing a relationship classification model according to the extracted feature information, obtaining a series of relationship entity pair data from the data informationby using the relationship classification model, and storing the relationship entity pair as a basic knowledge carrier of the knowledge graph to complete the construction of the processing knowledge graph. By means of the mode, the information can be rapidly obtained, the working efficiency can be greatly improved, and knowledge provided by the knowledge graph is beneficial for better understanding information content and carrying out information public opinion analysis.
Owner:PING AN TECH (SHENZHEN) CO LTD

City government hotline data integration platform

The invention relates to a city government hotline data integration platform comprising a unified basic support platform and the service application system of each data source department. The unified basic support platform comprises a basic facility layer, a data resource layer, an application support layer and an application service layer which are arranged from the bottom to the top in turn. The data resource layer acquires the data of all the data source departments. The application support layer performs basic arrangement on the data and acquires the basic data of the data resource layer and then performs the basic service and is used for providing service support to the application service layer. The service application systems establish information interaction channels with the application service layer and realize the application service for the data source departments. Various government affair service hotlines are integrated based on the mayor's open telephone, and the public service hotlines with integration of consulting, service, assistance, supervision and complaint, public opinion analysis and coordinated supervision are established so that various non-urgent appeals of the people put forward to the government apart from urgent alarm are received in a unified way.
Owner:成都丰窝科技有限公司

Enterprise public opinion analysis method and device, electronic equipment and medium

The invention relates to a big data engine technology, is applied to artificial intelligence, and provides an enterprise public opinion analysis method. The method comprises the steps of obtaining andpreprocessing a public opinion text; obtaining multiple phrases, identifying the named entity and determining the public opinion text of the identified enterprise entity as a target text; performingsubject recognition on the target text; obtaining identification results, classifying the target texts; obtaining classification results, inputting the target text, the recognition result and the classification result into a pre-trained emotion model, obtaining sentiment results, selecting a target text of which the emotion result is negative emotion, and using the early warning text as the earlywarning text; matching the early warning text with the early warning phrases in the configuration list, determining the matched early warning phrases as the early warning category of the early warningtext, obtaining the target enterprise of the early warning text, and forming the early warning information according to the early warning category and the early warning text, thus sending early warning out timely and accurately. The invention also relates to a blockchain technology, and the early warning information is stored in the blockchain.
Owner:PING AN TECH (SHENZHEN) CO LTD

Figure cooccurrence relation graph establishing method based on specific behavior cooccurrence network

The invention discloses a figure cooccurrence relation graph establishing method based on a specific behavior cooccurrence network. The method comprises the steps that firstly, a standard training data set and a triggering vocabulary are established, and all sentences to be tested are filtered with a string matching method to obtain a collection of candidate specific behavior sentences; then, whole word feature vectors of all the sentences in the standard training data set are extracted and used for training an SVM classifier to recognize specific behaviors, the candidate specific behavior sentences are classified with the trained SVM classifier, and specific behavior sentences are recognized; finally, a specific behavior cooccurrence network including named entities and the cooccurrence relation thereof is established, and a figure cooccurrence relation graph is established based on the specific behavior cooccurrence network. By means of the figure cooccurrence relation graph establishing method, the specific behavior sentences can be effectively recognized from a large quantity of real online public opinion data, the specific behavior cooccurrence network and the figure cooccurrence relation graph are established on the base, and a novel visualized analysis method is provided for public opinion analysis.
Owner:XI AN JIAOTONG UNIV

Commodity futures news public opinion analysis method and system

The invention discloses a commodity futures news public opinion analysis method, which comprises the following steps of acquiring futures industry data, establishing a futures knowledge graph based onthe futures industry data, and the futures knowledge graph comprises an entity library and a relationship library; obtaining futures related public opinion news, performing label structuralization processing on the related public opinion news according to public opinion analysis dimensions, and outputting structuralized labels of the futures related public opinion news; wherein the structured label comprises a coarse-grained label mapped with an entity in an entity library; and obtaining an analysis request, and performing association analysis on the futures knowledge graph and the futures related public opinion news with the structured label according to the analysis request to obtain a corresponding analysis result. Public opinion analysis can be carried out at different levels, futuresrelated public opinion news and futures knowledge graphs are associated through the structured labels, systematic and systematic analysis on public opinion information of the futures market is achieved, and news public opinion analysis requirements of the futures industry are satisfied.
Owner:新华智云科技有限公司

Search method of real-time vertical search engine for security industry

The invention relates to a search method of a real-time vertical search engine for a security industry. The search method comprises performing high-frequency directional fetching on news web pages through a server; performing formatting processing on news content of the fetched news web pages; performing evaluation calculation on the relevance of the formatted news content and relevant keywords and the influence on the public of the news content; storing results into a database and calculating weights of the search results according to multiple parameters and sorting and displaying the search results through a system when users search data. Accordingly, the passive synchronization of the search engine information and an information source can be achieved and the problems that the general search engine by the traditional search method is poor in timeliness and repeated in information are solved; the directional collection is only performed on an industry representative financial news release source of the Internet and accordingly the efficiency is high and the search results are timely and accurate; in addition, the search method is combined with a public opinion analysis technology and accordingly the search results can be sorted in multiple modes and the display effect is humanized.
Owner:ZHUHAI FOXX NETWORK TECH
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