The embodiment of the invention provides a work
order processing method and device based on a
large model, equipment, a medium and a product. The method comprises the following steps: converting call voice corresponding to a to-be-processed work order into a to-be-processed text; a cue word is constructed, the cue word is used for indicating the
large model to execute work
order processing on the to-be-processed text, and work
order processing comprises at least one of element extraction, work order classification and work order summarization; and calling the
large model, inputting the cue word into the large model, so that the large model performs corresponding
processing on the to-be-processed text based on the cue word to obtain a work order
processing result, and through combination of voice-to-
text processing and large model
processing, the processing period of a single work order is greatly shortened, the processing efficiency of the work order is improved, and nearly real-
time processing capability is realized. Therefore, the
throughput of the whole customer service or operation and
maintenance system is remarkably improved, the large model is guided through the elaborately designed cue words,
standardization and normalization of the processing process can be ensured, and the accuracy of work order processing is improved.