The invention discloses an automatic parcel taking and sending method and
system for a logistics post, and the method comprises the steps: 1, judging the damage condition of a parcel, and storing a damage image; 2, a
storage area is selected for storage according to the parcel information, and
storage area information is generated; 3, generating
pickup information, and sending the
pickup information to a
pickup person; step 4, after the pick-up person picks up the parcel, whether the parcel needs to be disassembled or not is selected, if yes, a disassembling tool is provided, the disassembling process is recorded, and the step 5 is executed; if not, pickup is completed; step 5, the consignee selects whether to return and change goods, if so, the consignee inputs a goods return and change instruction according to a goods return and change reason, the
system generates goods return and change information and determines a goods return and change area, the consignee puts the goods into the goods return and change area, and goods return is completed; and if the goods do not need to be refunded or changed, pickup is completed. The damage condition of the parcel is recorded under the condition that the parcel is automatically fetched and sent, and the disassembling process and the specific damage part of the goods are shot to serve as responsibility accounting vouchers, so that disputes are avoided.