221 results about "Service product management" patented technology

Various embodiments are disclosed for a services policy communication system and method. In some embodiments, an intermediate networking device provides a service intermediary or intermediate connection between a network and one or more communications devices; implements a service profile set for assisting control of the intermediate networking device use of a service set on the network, wherein the service profile set includes one or more service profiles, each profile being associated with either the intermediate networking device or a communications device, each profile further including a plurality of service policy settings; and monitors use of the service set based on the service profile set, in which the implementation of the first service profile set is verified.

Various embodiments are disclosed for a services policy communication system and method. In some embodiments, a network device implements a service profile for assisting control of a communications device use of a service on a network, in which the service profile includes service policy settings for the communications device; monitors use of the service by the communications device based on the service profile; and modifies a service policy setting to achieve a service usage goal.

Various embodiments are disclosed for a services policy communication system and method. In some embodiments, a communications device implements a service profile for assisting control of the communications device use of a service on a network, in which the service profile includes service policy settings; monitors use of the service based on the service profile; and modifies a service policy setting to achieve a service usage goal.

Client-specified methods, systems and computer program product with multi-protocol access for data input requests designed around a client's business application. It does this by interfacing IVR / telephony programming of multiple communication device protocols to separate data source input protocol programming, including remoting programming. Data input is by selected IVR / telephony responses designed around the needs of the individual client through selection process within a variety of configuration templates. The templates are designed to interface with the business applications through programming procedures for data entry specific to each application's protocol. The advantage, templates reduce user / client's interface with the business applications resulting in minimal time and knowledge of each applications data requirements, and limits each user's access to the system to specific data input. System response for data output is limited to the requested input for error reduction.

A system for service queue management is disclosed including a terminal controlled by the system having a processing platform to generate service queue information for a user, and a mechanism for the user to request or receive the service queue information. The processing platform preferably transmits promotions related to goods and services associated with the service queue information to a user. The mechanism for the user to request or receive service queue information may preferably include a user's mobile communications device or a manually-activated device located on the terminal. Service queue information may include a queue number, next queue number to be issued, estimated wait time for service, a predicted time of service, time of issuance of ticket, predicted queue-waiting time, marketing messages, instructions for use of said ticket dispenser, and average queue-waiting time.

A service point management system employs a computer for managing points issued to each customer who receives service according to the points. A point issue unit issues points to the customer according to transactions performed by the customer. A point accumulation unit calculates and accumulates the issued points. A point notification unit notifies the customer of point information. A customer identification unit identifies the customer according to customer identification data entered through a customer or store terminal. The point notification unit notifies the customer identified by the customer identification unit of the customer's cumulative point information before the customer carries out transactions.

A system may generate action requests for a service management system. A user preference data store may contain electronic records for a set of users, including, for example, at least one user preference value. A back-end application computer server may receive, from a remote user mobile device, an indication associated with an event. The server may then determine at least one location coordinate associated with the event and select a sub-set of service providers from a service provider data store based on the location and at least one user preference value. The server may generate an action request for a designated one of the sub-set of service providers in accordance with logic based rules and transmit information about the action request to the designated service provider and the remote user mobile device. The server may receive an action request update and transmit a modified action request to another service provider.

Improved quality of service management for multiple connections between a sender and a receiver may be achieved by allocating a host-level transmission rate among the multiple connections based on a ratio of a weight associated with each connection and a sum of the weights associated the connections. Data packets associated with the connections may then be selectively transmitted to the receiver such that data packets having a highest difference between the allocated transmission rate and an actual transmission rate are transmitted first. The data packets transmitted to the sender may also be clocked using a transmission timer having period corresponding to the host-level transmission rate.

Methods and systems for selecting media service providers based on static resource information are described. A type of service to be performed on an item of content is identified. The item of content is identified during a session with a client device. A service provider is selected from a plurality of service providers. The selection is based on static service provider and static network information. The selection of a service provider is further based on service session information if the service session information has been received. Information is provided for transferring the session to the selected service provider. The selected service provider performs the service on the item of content.

Techniques for creation, operation, management, and access control of network-based storage services are described. Specific embodiments provide improved efficiency of the service management tasks used for designing, operating and accounting the robust and profitable network services, for example. In representative embodiments, techniques for constructing integrated network and storage services are provided. In a specific embodiment, the service comprises of three major service components: virtual private networks (VPN), applications servers and storage area networks (SAN). Each of these service components has its own customer identification information, such as VPN identifier for VPN services, process identifier for application servers and logical unit number (LUN) for storage devices.

A method, performed by a fixed wireless router device, may include receiving a packet from a Long Term Evolution network, where the packet is associated with a particular Long Term Evolution Quality of Service class and mapping the particular Long Term Evolution Quality of Service class to a particular Differentiated Services Core Point Quality of Service class. The method may further include assigning a Differentiated Services Core Point Quality of Service class to the packet based on the particular Differentiated Services Core Point Quality of Service class and forwarding the packet to particular device associated with a customer premises network serviced by the fixed wireless router device, based on a priority associated with the assigned Differentiated Services Core Point Quality of Service class.

Determining the degree of satisfaction of a user of network services quantitatively is difficult. A service quality management model defining means for defining the service condition and network depending relation and evaluation conditions, a means for storing the model in a DB, a service condition monitoring means for monitoring the transition of the service condition, and a service quality calculating and evaluating means for calculating service availability and executing special service maintaining and relieving measures are provided.

An apparatus for agent based monitoring software-as-a-service information technology service management. Proxy clients are installed on network equipment devices belonging to a customer. Each proxy client includes discovery module(s) to discover network equipment devices on at least one private network of the customer, a discovery reporting module to transmit information identifying the devices discovered by the discovery modules to a server using web services, and monitoring module that monitors network equipment device(s) according to monitoring definition(s) configured by the customer to collect information of those network equipment devices, receives monitored information from monitoring agents installed on different network equipment devices, and transmits the information collected and the received monitored information to the server using web services. Each of the monitoring definitions identifies which of the network equipment devices to monitor and defines parameter(s) of the monitoring.

Methods and system of sharing information among network servers coupled to a data communication network for providing services to a user via a client on the network and data structure for use therewith. Related services provided by the network servers are grouped into service groups. A database stores user-specific information, including operational information to be shared within the service groups. A central server coupled to the network receives a request from the user for a selected service and determines whether the selected service belongs to one of the service groups. In response to the request, the central server retrieves user-specific information identifying the user with respect to the selected service. The retrieved information includes operational information to be shared within each of the service groups to which the selected service belongs.

The present invention discloses a micro service servitization application system. The system is constructed by using a micro service architecture and carries out unified configuration and management on micro-applications and micro services according to a unified application architecture. The system comprises: an infrastructure unit, for providing soft hardware resources and realizing virtual management of the network; a service unit, for realizing atomic services and carrying out classification management, carrying out service realization and service management by using the technology provided in an integrated platform, and providing unified service access support for the realization of the micro-applications; and an application unit, for carrying out groupware encapsulation of interactive interfaces on the applications and services, and realizing the micro-applications capable of directing operating according to actual needs, carrying out pool management on the micro-applications, clustering to form the application, and providing a unified access entry for various types of terminals. According to the system disclosed by the present invention, problems existing in the transformation of existing large-scale traditional enterprise information can be overcome, micro-service design of the information system is realized, and stability and reliability of the system are improved.

The invention discloses a method for performing inter-process communication between a server and a client by service management. The method is characterized by comprising the following steps that: an operating system starts a server process and registers the server process by service management; a client process requests the service management for using the server process to transmit a message to the server; and the server processes the message and returns the processed message to the client process. By the method, the coupling of the operating system module is reduced, and great convenience is brought to the management on the inter-process communication.

Embodiments of the present invention provide a system and method for service management in a distributed database environment. In general, embodiments of the present invention provide a service manager that connects to or is part of a database appliance that collects database performance data in the distributed database system. The database appliance accesses traffic between database clients and database servers and collects a variety of database performance statistics without having to rely on agents at the database clients or database servers. The service manager can access the performance data from the database appliance (locally or over communications link) and archive the performance data. Additionally, the service manager can compare items of the performance data (e.g., specific performance statistics) to user defined thresholds. If a threshold is met, the service manager can notify a user by, for example, sending an email.

An integrated circuit card operation management system and method are provided. In one example of the system, a collator system is provided for receiving a user request to determine whether the application program can be loaded, for acquiring a card policy from a card issue management system, and for acquiring an application program policy from a service provider management system. The collator system requests card related information of the card issue management system and requests application program related information of the service provider management system. The collator system specifies a definition format. The card issue management system and the service provider management system extract requested information from existent information, convert the requested information according to the specified definition format, and transmit the converted information to the collator system. Using the acquired policies and the acquired profiles, the collator system determines whether the application program can be loaded.

The present invention provides techniques for creation, operation, management, and access control of network-based storage services. Specific embodiments provide improved efficiency of the service management tasks used for designing, operating and accounting the robust and profitable network services, for example. In representative embodiments, techniques for constructing integrated network and storage services are provided. In a specific embodiment, the service comprises of three major service components: virtual private networks (VPN), application servers and storage area networks (SAN). Each of these service components has its own customer identification information, such as VPN identifier for VPN services, process identifier for application servers and logical unit number (LUN) for storage devices.

The invention relates to a software project management system used for the control management of the software product developing process. The software project management system comprises a database server, an organization and management module, a product management module, a project management module, a quality management module and a private zone module as well as a terminal equipment. Each module is connected with the database. The user terminal equipment is connected to the software project management system via network. The software project management system provided by the invention is integrated with product management, project management and testing management and also includes a plurality functions like event management, organization, management and the like; and the project developing speed is monitored in time to realize informatization and electronization of the software research and development process management and improve the efficiency and achievement of the project management so that the operation of the project is effectively managed.

The invention discloses an energy internet trusted service management system and method based on a block chain. The system comprises a trust establishment module, a transaction management module and an attack defense module. The trust establishment module establishes trusted service interaction between different objects by using the block chain and a digital signature method, and provides a trustworthy environment for the service interaction by using the block chain technology; the transaction management module provides transaction management between a service provider and a server requester by using the transaction between an intelligent contract and block chain management service provider and the server requester; and the attack defense module is used for defending against external attacks, preventing network attacks and malicious node spoofing, and ensuring the credibility and security of the transaction. According to the energy internet trusted service management system and method,by adoption of the block chain technology, the transparency and decentralization of the energy internet trusted service management can be realized, the maintenance cost is greatly reduced, fast response can be made to the network change of the energy internet, and the data security of the block chain and the whole network security are protected.

A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

In a first embodiment of the present invention, a method of establishing end-to-end Quality of Service (QoS) is provided, the method comprising: receiving minimum QoS requirements for a connection between a local device in a local network and a remote device in a remote network; requesting that a QoS connection between the local device and a local gateway in the local network be established; computing remaining QoS requirements by deducting achieved QoS between the local device and the local gateway from the minimum QoS requirements; requesting that a QoS connection between the remote device and a remote gateway in the remote network be established, using the remaining QoS requirements; and requesting to configure a QoS connection between a local gateway and a remote gateway.

The invention provides a self-service book management system which comprises an identity label, a background book management system, a barcode scanning system and a detection control device. The barcode scanning system is arranged in a mobile communication terminal, the mobile communication terminal is provided with a hardware device used for scanning a barcode label, the barcode scanning system is provided with a user log-in management module and a borrowing operation module, the user log-in management module is in interactive communication connection with a user information library of the background book management system, and the borrowing operation module is in interaction communication connection with a book information library of the background book management system and book borrowing and returning state information library. The self-service book management system has the advantages that readers can borrow and return books by themselves, management cost of libraries is reduced, and the readers can borrow and return the books conveniently.

The invention is applicable to the field of Internet, and provides a service management method and a service management system, and aims at solving the problems that in the prior art, services under a distributed architecture are not managed in a concentrated manner and not high in flexibility. The method comprises the steps of receiving service requests sent by a client via a unified access bus; performing a unified service governance process on the received service requests, and sending service calling requests to a background node according to service governance results; and receiving service responses sent by the background node, and encapsulating the service responses and returning the encapsulated service responses to the clients. According to the technical scheme of the method of the invention, concentrated processing and monitoring of the services are achieved by a service center, a unified interface is provided for the outside, and thus the all service requests interact with service providers of the background node after being processed by the service center in a concentrated manner, reuse and integration of the business are facilitated, and the flexibility of the distributed architecture is enhanced.