The invention is applicable to the field of Internet, and provides a service management method and a service management system, and aims at solving the problems that in the prior art, services under a distributed architecture are not managed in a concentrated manner and not high in flexibility. The method comprises the steps of receiving service requests sent by a client via a unified access bus; performing a unified service governance process on the received service requests, and sending service calling requests to a background node according to service governance results; and receiving service responses sent by the background node, and encapsulating the service responses and returning the encapsulated service responses to the clients. According to the technical scheme of the method of the invention, concentrated processing and monitoring of the services are achieved by a service center, a unified interface is provided for the outside, and thus the all service requests interact with service providers of the background node after being processed by the service center in a concentrated manner, reuse and integration of the business are facilitated, and the flexibility of the distributed architecture is enhanced.